---
description: Tudo sobre Serviceware Knowledge: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Serviceware Knowledge - Preço, avaliações e classificação - Capterra Brasil 2026
---

Breadcrumb: [Home](/) > [Sistemas de Gestão de Conhecimento](/directory/30094/knowledge-management/software) > [Serviceware Knowledge](/software/157544/serviceware-knowledge) > [Alternativas ao Serviceware Knowledge](https://www.capterra.com.br/alternatives/157544/serviceware-knowledge)

# Alternativas ao Serviceware Knowledge

Canonical: https://www.capterra.com.br/alternatives/157544/serviceware-knowledge

> Descubra as principais alternativas ao Serviceware Knowledge. Compare recursos, notas e avaliações para encontrar o melhor software para suas necessidades.

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## Melhores alternativas

1. **Zendesk Suite** — 4.4/5 (4094 reviews) — O Zendesk Guide é uma base de conhecimento totalmente integrada ao software de suporte ao cliente.
   - [Ver perfil](https://www.capterra.com.br/software/164283/zendesk)
   - [Comparar com Serviceware Knowledge](https://www.capterra.com.br/compare/157544/164283/serviceware-knowledge/vs/zendesk)
2. **Freshdesk** — 4.5/5 (3486 reviews) — O Freshdesk é um sistema de atendimento ao cliente fácil de usar que ajuda mais de 60,000 mil empresas em todo o mundo a criar experiências cinco estrelas para o cliente.
   - [Ver perfil](https://www.capterra.com.br/software/124981/freshdesk)
   - [Comparar com Serviceware Knowledge](https://www.capterra.com.br/compare/124981/157544/freshdesk/vs/serviceware-knowledge)
3. **Freshservice** — 4.6/5 (802 reviews) — Acelere o processo de TI usando e criando uma base de conhecimento para o software de central de serviços.
   - [Ver perfil](https://www.capterra.com.br/software/132997/freshservice)
   - [Comparar com Serviceware Knowledge](https://www.capterra.com.br/compare/132997/157544/freshservice/vs/serviceware-knowledge)
4. **LiveAgent** — 4.7/5 (1789 reviews) — Comece gratuitamente com o LiveAgent e forneça excelente atendimento ao cliente com a solução definitiva de suporte técnico para empresas de todos os tamanhos.
   - [Ver perfil](https://www.capterra.com.br/software/102188/liveagent)
   - [Comparar com Serviceware Knowledge](https://www.capterra.com.br/compare/102188/157544/liveagent/vs/serviceware-knowledge)
5. **JIRA Service Management** — 4.5/5 (779 reviews) — O Jira Service Desk é um software de central de serviços criado para equipes de TI modernas, a partir de apenas US$ 10 por mês.
   - [Ver perfil](https://www.capterra.com.br/software/138769/jira-service-management)
   - [Comparar com Serviceware Knowledge](https://www.capterra.com.br/compare/138769/157544/jira-service-management/vs/serviceware-knowledge)
6. **KnowledgeOwl** — 4.8/5 (240 reviews) — Fácil de usar e atualizar, o KnowledgeOwl descomplica a criação e a manutenção de uma base de conhecimento para clientes e funcionários.
   - [Ver perfil](https://www.capterra.com.br/software/132902/knowledgeowl)
   - [Comparar com Serviceware Knowledge](https://www.capterra.com.br/compare/132902/157544/knowledgeowl/vs/serviceware-knowledge)
7. **Deepser** — 4.6/5 (58 reviews) — Banco de dados de procedimentos, guias e FAQ, disponíveis internamente e/ou para clientes e fornecedores. Pesquisa rápida por tag. Multilíngue.
   - [Ver perfil](https://www.capterra.com.br/software/178946/deepser)
   - [Comparar com Serviceware Knowledge](https://www.capterra.com.br/compare/157544/178946/serviceware-knowledge/vs/deepser)
8. **Yonyx** — 4.7/5 (259 reviews) — Guias interativos orientados por árvores de decisão, que se conectam à maioria dos sistemas de CRM e bases de conhecimento. Siga os processos de negócios de maneira interativa.
   - [Ver perfil](https://www.capterra.com.br/software/130406/agi-self-service)
   - [Comparar com Serviceware Knowledge](https://www.capterra.com.br/compare/130406/157544/agi-self-service/vs/serviceware-knowledge)
9. **Inbenta** — 4.7/5 (13 reviews) — O Inbenta Knowledge é uma solução com tecnologia de IA que simplifica a pesquisa, a gestão e a otimização de todo o conhecimento da empresa.
   - [Ver perfil](https://www.capterra.com.br/software/158902/inbenta)
   - [Comparar com Serviceware Knowledge](https://www.capterra.com.br/compare/157544/158902/serviceware-knowledge/vs/inbenta)
10. **Bitrix24** — 4.2/5 (1005 reviews) — O Bitrix24 é uma plataforma gratuita de gestão de conhecimento social e colaboração usada por mais de 15 milhões de empresas em todo o mundo.
    - [Ver perfil](https://www.capterra.com.br/software/113540/bitrix24)
    - [Comparar com Serviceware Knowledge](https://www.capterra.com.br/compare/113540/157544/bitrix24/vs/serviceware-knowledge)
11. **Zoho Desk** — 4.5/5 (2216 reviews) — Com o Zoho Desk, crie artigos amigáveis da base de conhecimento de SEO multimarca na nuvem para cada uma de suas marcas a fim de responder às perguntas frequentes dos clientes.
    - [Ver perfil](https://www.capterra.com.br/software/169505/zoho-desk)
    - [Comparar com Serviceware Knowledge](https://www.capterra.com.br/compare/157544/169505/serviceware-knowledge/vs/zoho-desk)
12. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Service Cloud: Plataforma para atendimento ao cliente com suporte omnicanal, automação e chatbots. Melhora eficiência e oferece atendimento personalizado em todos os canais.
    - [Ver perfil](https://www.capterra.com.br/software/136189/salesforce)
    - [Comparar com Serviceware Knowledge](https://www.capterra.com.br/compare/136189/157544/salesforce/vs/serviceware-knowledge)
13. **TeamSupport** — 4.5/5 (850 reviews) — Software de helpdesk desenvolvido para suporte ao cliente de business to business. Reduza custos e melhore a satisfação do cliente ao mesmo tempo.
    - [Ver perfil](https://www.capterra.com.br/software/87908/teamsupport)
    - [Comparar com Serviceware Knowledge](https://www.capterra.com.br/compare/87908/157544/teamsupport/vs/serviceware-knowledge)
14. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — Samanage é a plataforma de Help desk de TI mais avaliada e mais bem cotada. Leia o que os clientes dizem\!
    - [Ver perfil](https://www.capterra.com.br/software/129478/solarwinds-service-desk)
    - [Comparar com Serviceware Knowledge](https://www.capterra.com.br/compare/129478/157544/solarwinds-service-desk/vs/serviceware-knowledge)
15. **Help Scout** — 4.6/5 (226 reviews) — O Help Scout é um suporte técnico baseado na Internet, projetado para uma ótima experiência do cliente.
    - [Ver perfil](https://www.capterra.com.br/software/136909/help-scout)
    - [Comparar com Serviceware Knowledge](https://www.capterra.com.br/compare/136909/157544/help-scout/vs/serviceware-knowledge)

## Categorias relacionadas

- [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)
- [Software de Base de Conhecimento](https://www.capterra.com.br/directory/32454/knowledge-base/software)

## Links

- [Ver em Capterra](https://www.capterra.com.br/alternatives/157544/serviceware-knowledge)
- [Ver perfil do produto](https://www.capterra.com.br/software/157544/serviceware-knowledge)

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