---
description: Um sistema de chamado open source facilita a estruturação da área de atendimento ao cliente. Conheça 3 opções gratuitas deste software!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sistema de chamado open source: as 3 melhores opções grátis
---

# Sistema de chamado open source: confira 3 opções gratuitas

Canonical: https://www.capterra.com.br/blog/713/os-8-melhores-sistemas-de-chamados-open-source-e-gratuitos

Publicado em 22/04/2024 | Escrito por Marcela Gava, Cathy Reisenwitz, Lucca Rossi.

![Sistema de chamado open source: confira 3 opções gratuitas](https://images.ctfassets.net/63bmaubptoky/5oUVXtfkgbSxe20JEzaeo9/c96960866e0f80062e1d5e27d771f352/sistemas-chamados-open-source-BR-Capterra-Header.png)

> \*Artigo publicado originalmente em 05/06/2019

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## Conteúdo do artigo

\*Artigo publicado originalmente em 05/06/2019Busca um sistema de chamado open source? Conheça nossa lista com as três das melhores opções gratuitas disponíveis no Capterra Brasil para pequenas e médias empresas (PMEs). Estabelecer e administrar canais de comunicação eficientes com os clientes é uma necessidade comercial essencial para as empresas. No entanto, gerenciar grandes volumes de chamados de suporte pode ser um desafio para as PMEs que operam com orçamentos limitados. É aqui que entram os sistemas de tickets gratuitos e de código aberto. O sistema de chamado open source geralmente inclui recursos como gerenciamento de acordos de nível de serviço (SLA), ferramentas de comunicação e colaboração, funcionalidades de bate-papo ao vivo e recursos de alerta e escalonamento, o que o torna uma ferramenta valiosas para gerenciar uma variedade de necessidades de comunicação empresarial.Este artigo apresenta três das melhores opções de ferramentas de chamados gratuitas e de código aberto disponíveis no Capterra Brasil, listados em ordem alfabética. A lista inclui softwares com uma classificação geral média mínima de 4,3 estrelas e com pelo menos 20 avaliações de usuários nos últimos dois anos. A metodologia completa de seleção das ferramentas está disponível no final do artigo.Características do sistema de chamados open sourceAs versões gratuitas de um sistema help desk open source são limitadas em termos de número de usuários e funcionalidades, mas os programas de código aberto são totalmente funcionais para todo tipo de usuário. Também são extremamente personalizáveis. Já a instalação e a configuração ficam por conta do cliente.Para atender às necessidades de todos, a maioria dos sistemas de chamado open source também oferece uma versão pré-configurada e/ou instalação e suporte por meio do pagamento de uma tarifa.1. &#10;&#10;  Faveo Helpdesk&#10;Caixa de entrada de tíquetes no Faveo Helpdesk (Fonte) O Faveo Helpdesk é um sistema de chamado open source e gratuito para atender às necessidades de startups e pequenas e médias empresas (PMEs) no suporte aos clientes. Trata-se de um sistema automatizado baseado na abertura de tíquetes, permitindo que se designe um agente específico a cada chamado aberto. A ferramenta também oferece um sistema para gestão de tíquetes, que ajuda na organização da fila de atendimento, e a possibilidade de armazenar registros detalhados de todos os chamados administrados e resolvidos. Há ainda recursos como automação para agilizar tarefas repetitivas, gerenciamento de acordos de nível de serviço (SLAs) para garantir a resolução oportuna de problemas e uma base de conhecimento integrada para o autoatendimento do cliente. O software pode ser integrado às ferramentas de comunicação já existentes para simplificar os fluxos de trabalho a fim de lidar com as consultas dos clientes. Além disso, fornece ferramentas de relatórios que ajudam as empresas a analisar as métricas de suporte e otimizar seus fluxos de trabalho.&#10;&#10;  &#10;&#10;  &#10;&#10;  &#10;    &#10;  &#10;      &#10;    &#10;&#10;    &#10;      &#10;        Faveo Helpdesk&#10;      &#10;      &#10;        &#10;  &#10;  &#10;    &#10;      &#10;        &#10;  &#10;&#10;  &#10;&#10;  &#10;&#10;  &#10;&#10;  &#10;&#10;      &#10;    &#10;    &#10;      &#10;        4,5&#10;      &#10;    &#10;  &#10;  &#10;    &#10;      (117)&#10;    &#10;    &#10;      Avaliações&#10;    &#10;  &#10;&#10;      &#10;    &#10;  &#10;&#10;  &#10;    &#10;  &#10;  &#10;  &#10;  Ver perfil&#10;  &#10;  &#10;&#10;  &#10;&#10;  &#10;    &#10;      &#10;&#10;          &#10;  &#10;            detalhes da avaliação&#10;          &#10;&#10;        &#10;  &#10;          recursos&#10;        &#10;&#10;        &#10;  &#10;          sobre nós&#10;        &#10;&#10;      &#10;    &#10;    &#10;&#10;        &#10;&#10;  &#10;    &#10;      &#10;        detalhes da avaliação&#10;      &#10;    &#10;    &#10;  &#10;      &#10;        Essas informações foram obtidas de avaliações de usuários verificados do Faveo Helpdesk&#10;      &#10;      &#10;        &#10;&#10;            &#10;  &#10;              &#10;                &#10;                5&#10;              &#10;              &#10;                &#10;  &#10;&#10;              &#10;              &#10;                66&#10;              &#10;            &#10;&#10;            &#10;  &#10;              &#10;                &#10;                4&#10;              &#10;              &#10;                &#10;  &#10;&#10;              &#10;              &#10;                43&#10;              &#10;            &#10;&#10;            &#10;  &#10;              &#10;                &#10;                3&#10;              &#10;              &#10;                &#10;  &#10;&#10;              &#10;              &#10;                6&#10;              &#10;            &#10;&#10;            &#10;  &#10;              &#10;                &#10;                2&#10;              &#10;              &#10;                &#10;  &#10;&#10;              &#10;              &#10;                1&#10;              &#10;            &#10;&#10;            &#10;  &#10;              &#10;                &#10;                1&#10;              &#10;              &#10;                &#10;  &#10;&#10;              &#10;              &#10;                1&#10;              &#10;            &#10;&#10;        &#10;        &#10;          &#10;            &#10;              Praticidade&#10;              &#10;  &#10;  &#10;  &#10;    &#10;      &#10;        &#10;      &#10;    &#10;    &#10;      &#10;        4,4&#10;      &#10;    &#10;  &#10;  &#10;&#10;            &#10;            &#10;              Atendimento ao cliente&#10;              &#10;  &#10;  &#10;  &#10;    &#10;      &#10;        &#10;      &#10;    &#10;    &#10;      &#10;        4,7&#10;      &#10;    &#10;  &#10;  &#10;&#10;            &#10;            &#10;              Relação qualidade/preço&#10;              &#10;  &#10;  &#10;  &#10;    &#10;      &#10;        &#10;      &#10;    &#10;    &#10;      &#10;        4,7&#10;      &#10;    &#10;  &#10;  &#10;&#10;            &#10;          &#10;&#10;            &#10;              Avaliadores verificados&#10;              &#10;  &#10;&#10;                  &#10;&#10;                  &#10;&#10;                  &#10;&#10;                  &#10;&#10;                  &#10;&#10;                  &#10;&#10;                  &#10;                    +&#10;                  &#10;&#10;              &#10;&#10;            &#10;&#10;        &#10;        &#10;          &#10;            &#10;  &#10;  &#10;    &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  Mostrar original&#10;  &#10;  &#10;&#10;  &#10;      &#10;  &#10;    translated by&#10;  &#10;  &#10;&#10;  &#10;&#10;    &#10;      "Usamos o faveo para automatizar nossos relatórios, atribuição e resolução de tíquetes. É uma..."&#10;      &#10;  &#10;        Leia a avaliação completa&#10;      &#10;&#10;    &#10;&#10;    &#10;      &#10;&#10;      &#10;        &#10;          Anmol&#10;        &#10;        &#10;&#10;            Founder \&amp; CEO, Índia&#10;&#10;        &#10;      &#10;    &#10;  &#10;&#10;          &#10;        &#10;      &#10;    &#10;&#10;  &#10;&#10;      &#10;&#10;  &#10;    &#10;      &#10;        recursos&#10;        &#10;          7 de 12&#10;        &#10;      &#10;    &#10;    &#10;  &#10;      &#10;        Essas informações foram obtidas do Faveo Helpdesk&#10;      &#10;&#10;        &#10;&#10;              &#10;                &#10;                Roteamento automático&#10;              &#10;&#10;              &#10;                &#10;                Portal de autoatendimento&#10;              &#10;&#10;              &#10;                &#10;                Gestão do SLA (acordo do nível de serviço)&#10;              &#10;&#10;              &#10;                &#10;                Real-Time Notifications&#10;              &#10;&#10;              &#10;                &#10;                Comunicação multicanal&#10;              &#10;&#10;              &#10;                &#10;                Macros e modelos de respostas&#10;              &#10;&#10;              &#10;                &#10;                Alerts/Escalation&#10;              &#10;&#10;              &#10;                &#10;                Gestão do fluxo de trabalho&#10;              &#10;&#10;              &#10;                &#10;                Relatórios e análise de dados&#10;              &#10;&#10;              &#10;                &#10;                Painel de atividades&#10;              &#10;&#10;              &#10;                &#10;                Controles/permissões de acesso&#10;              &#10;&#10;              &#10;                &#10;                Ferramentas de colaboração&#10;              &#10;&#10;        &#10;&#10;    &#10;&#10;  &#10;&#10;      &#10;&#10;  &#10;    &#10;      &#10;        sobre nós&#10;      &#10;    &#10;    &#10;  &#10;      &#10;        Essas informações foram obtidas do Faveo Helpdesk&#10;      &#10;      &#10;        &#10;          &#10;            Quem usa Faveo Helpdesk?&#10;          &#10;&#10;            Este é um produto agnóstico do setor. Alguns dos setores atendidos incluem:&#10;&#10;Educação&#10;Tecnologia da informação&#10;Bancos&#10;Cuidados de saúde&#10;ONGs&#10;Telecomun...&#10;&#10;          &#10;            &#10;  &#10;              Leia mais&#10;            &#10;&#10;          &#10;        &#10;        &#10;          &#10;            &#10;            Países disponíveis&#10;          &#10;&#10;            &#10;  Alemanha, Arábia Saudita, Barein, Brasil, Bélgica, Catar, Dinamarca, Egito, Emirados Árabes Unidos, Espanha&#10;  &#10;    , Estados Unidos, França, Itália, Jordânia, Kuwait, Líbano, México, Omã, Países Baixos, Quênia, Reino Unido, África do Sul, Índia&#10;    &#10;      e outros 13&#10;    &#10;  &#10;&#10;        &#10;        &#10;          &#10;            &#10;            Idiomas&#10;          &#10;&#10;            &#10;  espanhol, francês, indonésio, inglês, italiano, norueguês, português, russo, árabe&#10;  &#10;&#10;        &#10;        &#10;  &#10;          Leia mais&#10;        &#10;&#10;      &#10;    &#10;&#10;  &#10;&#10;    &#10;  &#10;  &#10;&#10;    &#10;  &#10;  &#10;    &#10;      &#10;      &#10;      Compartilhar&#10;    &#10;    Compartilhar&#10;  &#10;&#10;  &#10;  &#10;    &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;&#10;    &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;&#10;    &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;&#10;    &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;&#10;    &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;&#10;  &#10;&#10;  &#10;&#10;Principais funcionalidadesCompatível com todos os sistemas operacionaisDefinição de um fluxo de trabalho personalizado para a criação de tíquetesAtivação de um sistema de respostas automáticasSistema responsivo para uso em dispositivos móveis&#10;&#10;  Saiba mais&#10;2.  &#10;&#10;  Bitrix24&#10;Visualização de bate-papo exibindo conversas no Bitrix24 (Fonte)O Bitrix24 é um sistema de help desk gratuito e de código aberto com instalação local que oferece integração com softwares de gerenciamento de relacionamento com o cliente (CRM). Ele traz uma abordagem omnicanal para o suporte ao cliente, permitindo interações por meio de vários canais, como e-mail, telefone, bate-papo ao vivo, redes sociais e mensagens via celular. Além da emissão de tíquetes para gerenciar consultas, o Bitrix24 oferece recursos como automação de fluxo de trabalho, gerenciamento de tarefas com quadros Kanban, ferramentas de relatórios e aplicativos móveis para gerenciar operações.A versão de código aberto do Bitrix24 vem com bots e respostas prontas para ajudar a lidar com grandes volumes de chamados de clientes. Os usuários também podem criar vários canais de suporte, entre gratuitos ou premium, para diferentes níveis de clientes, com cada canal tendo horários de funcionamento e atribuições de agentes personalizáveis.&#10;&#10;  &#10;&#10;  &#10;&#10;  &#10;    &#10;  &#10;      &#10;    &#10;&#10;    &#10;      &#10;        Bitrix24&#10;      &#10;      &#10;        &#10;  &#10;  &#10;    &#10;      &#10;        &#10;  &#10;&#10;  &#10;&#10;  &#10;&#10;  &#10;&#10;  &#10;&#10;      &#10;    &#10;    &#10;      &#10;        4,2&#10;      &#10;    &#10;  &#10;  &#10;    &#10;      (990)&#10;    &#10;    &#10;      Avaliações&#10;    &#10;  &#10;&#10;      &#10;    &#10;  &#10;&#10;  &#10;    &#10;  &#10;  &#10;  &#10;  Acesse o site&#10;  &#10;  &#10;&#10;  &#10;&#10;  &#10;    &#10;      &#10;&#10;          &#10;  &#10;            detalhes da avaliação&#10;          &#10;&#10;        &#10;  &#10;          recursos&#10;        &#10;&#10;          &#10;  &#10;            prós e contras&#10;          &#10;&#10;        &#10;  &#10;          sobre nós&#10;        &#10;&#10;      &#10;    &#10;    &#10;&#10;        &#10;&#10;  &#10;    &#10;      &#10;        detalhes da avaliação&#10;      &#10;    &#10;    &#10;  &#10;      &#10;        Essas informações foram obtidas de avaliações de usuários verificados do Bitrix24&#10;      &#10;      &#10;        &#10;&#10;            &#10;  &#10;              &#10;                &#10;                5&#10;              &#10;              &#10;                &#10;  &#10;&#10;              &#10;              &#10;                456&#10;              &#10;            &#10;&#10;            &#10;  &#10;              &#10;                &#10;                4&#10;              &#10;              &#10;                &#10;  &#10;&#10;              &#10;              &#10;                355&#10;              &#10;            &#10;&#10;            &#10;  &#10;              &#10;                &#10;                3&#10;              &#10;              &#10;                &#10;  &#10;&#10;              &#10;              &#10;                120&#10;              &#10;            &#10;&#10;            &#10;  &#10;              &#10;                &#10;                2&#10;              &#10;              &#10;                &#10;  &#10;&#10;              &#10;              &#10;                29&#10;              &#10;            &#10;&#10;            &#10;  &#10;              &#10;                &#10;                1&#10;              &#10;              &#10;                &#10;  &#10;&#10;              &#10;              &#10;                30&#10;              &#10;            &#10;&#10;        &#10;        &#10;          &#10;            &#10;              Praticidade&#10;              &#10;  &#10;  &#10;  &#10;    &#10;      &#10;        &#10;      &#10;    &#10;    &#10;      &#10;        4,0&#10;      &#10;    &#10;  &#10;  &#10;&#10;            &#10;            &#10;              Atendimento ao cliente&#10;              &#10;  &#10;  &#10;  &#10;    &#10;      &#10;        &#10;      &#10;    &#10;    &#10;      &#10;        4,0&#10;      &#10;    &#10;  &#10;  &#10;&#10;            &#10;            &#10;              Relação qualidade/preço&#10;              &#10;  &#10;  &#10;  &#10;    &#10;      &#10;        &#10;      &#10;    &#10;    &#10;      &#10;        4,2&#10;      &#10;    &#10;  &#10;  &#10;&#10;            &#10;          &#10;&#10;            &#10;              Avaliadores verificados&#10;              &#10;  &#10;&#10;                  &#10;&#10;                  &#10;&#10;                  &#10;&#10;                  &#10;&#10;                  &#10;&#10;                  &#10;&#10;                  &#10;                    +&#10;                  &#10;&#10;              &#10;&#10;            &#10;&#10;        &#10;        &#10;          &#10;            &#10;  &#10;  &#10;    &#10;  &#10;  &#10;&#10;    &#10;      "Utilizamos a plataforma há cerca de 4 anos, e tem sido uma excelente experiência. É um sistema..."&#10;      &#10;  &#10;        Leia a avaliação completa&#10;      &#10;&#10;    &#10;&#10;    &#10;      &#10;&#10;      &#10;        &#10;          Fabrice&#10;        &#10;        &#10;&#10;            CEO, Brasil&#10;&#10;        &#10;      &#10;    &#10;  &#10;&#10;          &#10;        &#10;      &#10;    &#10;&#10;  &#10;&#10;      &#10;&#10;  &#10;    &#10;      &#10;        recursos&#10;        &#10;          12 de 12&#10;        &#10;      &#10;    &#10;    &#10;  &#10;      &#10;        Essas informações foram obtidas do Bitrix24&#10;      &#10;&#10;        &#10;&#10;              &#10;                &#10;                Task Editing&#10;              &#10;&#10;              &#10;                &#10;                Comentários/notas&#10;              &#10;&#10;              &#10;                &#10;                Priorização&#10;              &#10;&#10;              &#10;                &#10;                Ferramentas de colaboração&#10;              &#10;&#10;              &#10;                &#10;                Listas de tarefas&#10;              &#10;&#10;              &#10;                &#10;                Gestão do fluxo de trabalho&#10;              &#10;&#10;              &#10;                &#10;                Gestão de atribuições&#10;              &#10;&#10;              &#10;                &#10;                Rastreamento do projeto&#10;              &#10;&#10;              &#10;                &#10;                Controle de horas&#10;              &#10;&#10;              &#10;                &#10;                Gestão de prazos&#10;              &#10;&#10;              &#10;                &#10;                Rastreamento de dependências&#10;              &#10;&#10;              &#10;                &#10;                Gestão de recursos&#10;              &#10;&#10;        &#10;&#10;    &#10;&#10;  &#10;&#10;        &#10;&#10;  &#10;    &#10;      &#10;        prós e contras&#10;      &#10;    &#10;    &#10;  &#10;      &#10;        &#10;          Essas informações foram obtidas de avaliações de usuários verificados do Bitrix24&#10;        &#10;      &#10;      &#10;        &#10;          &#10;            &#10;            Vantagens:&#10;          &#10;          &#10;            O software é extremamente barato. Há uma boa quantidade de funcionalidades em todos os níveis dos planos de assinatura.&#10;            &#10;  &#10;              Leia mais&#10;            &#10;&#10;          &#10;        &#10;        &#10;          &#10;            &#10;            Desvantagens:&#10;          &#10;          &#10;            Algumas ferramentas estão escondidas em locais inesperados dentro de outras ferramentas, o que torna o processo de navegação bastante frustrante.&#10;            &#10;  &#10;              Leia mais&#10;            &#10;&#10;          &#10;        &#10;      &#10;    &#10;&#10;  &#10;&#10;      &#10;&#10;  &#10;    &#10;      &#10;        sobre nós&#10;      &#10;    &#10;    &#10;  &#10;      &#10;        Essas informações foram obtidas do Bitrix24&#10;      &#10;      &#10;        &#10;          &#10;            Quem usa Bitrix24?&#10;          &#10;&#10;            O Bitrix24 é uma solução para todos os tipos de empresas. Tem algo para todos os departamentos: vendas, marketing, gestão de projetos, RH e muito...&#10;&#10;          &#10;            &#10;  &#10;              Leia mais&#10;            &#10;&#10;          &#10;        &#10;        &#10;          &#10;            &#10;            Países disponíveis&#10;          &#10;&#10;            &#10;  Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia&#10;  &#10;    , Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin, Bermudas, Bielorrússia, Bolívia, Botsuana, Brasil, Brunei, Bulgária, Burquina Faso, Burundi, Butão, Bélgica, Bósnia e Herzegovina, Cabo Verde, Camarões, Camboja, Canadá, Catar, Cazaquistão, Chade, Chile, China, Chipre, Cidade do Vaticano, Colômbia, Comores, Congo - Kinshasa, Coreia do Sul, Costa Rica, Croácia, Cuba, Dinamarca, Djibuti, Dominica, Egito, El Salvador, Emirados Árabes Unidos, Equador, Eritreia, Eslováquia, Eslovênia, Espanha, Essuatíni, Estados Unidos, Estônia, Etiópia, Fiji, Filipinas, Finlândia, França, Gabão, Gana, Geórgia, Gibraltar, Granada, Groenlândia, Grécia, Guadalupe, Guam, Guatemala, Guernsey, Guiana, Guiana Francesa, Guiné, Guiné Equatorial, Guiné-Bissau, Gâmbia, Haiti, Honduras, Hong Kong, RAE da China, Hungria, Ilha Norfolk, Ilha de Man, Ilhas Aland, Ilhas Cayman, Ilhas Cook, Ilhas Faroé, Ilhas Malvinas, Ilhas Marianas do Norte, Ilhas Marshall, Ilhas Salomão, Ilhas Turcas e Caicos, Ilhas Virgens Americanas, Ilhas Virgens Britânicas, Indonésia, Iraque, Irlanda, Irã, Islândia, Israel, Itália, Iêmen, Jamaica, Japão, Jersey, Jordânia, Kuwait, Laos, Lesoto, Letônia, Libéria, Liechtenstein, Lituânia, Luxemburgo, Líbano, Líbia, Macau, RAE da China, Macedônia do Norte, Madagascar, Malaui, Maldivas, Mali, Malta, Malásia, Marrocos, Martinica, Mauritânia, Maurício, Mayotte, Mianmar (Birmânia), Micronésia, Moldávia, Mongólia, Montenegro, Montserrat, Moçambique, México, Mônaco, Namíbia, Nauru, Nepal, Nicarágua, Nigéria, Noruega, Nova Caledônia, Nova Zelândia, Níger, Omã, Palau, Panamá, Papua-Nova Guiné, Paquistão, Paraguai, Países Baixos, Peru, Polinésia Francesa, Polônia, Porto Rico, Portugal, Quirguistão, Quiribati, Quênia, Reino Unido, República Centro-Africana, República Dominicana, República do Congo, Reunião, Romênia, Ruanda, Rússia, Samoa, Samoa Americana, San Marino, Santa Helena, Santa Lúcia, Seicheles, Senegal, Serra Leoa, Singapura, Somália, Sri Lanka, Sudão, Suriname, Suécia, Suíça, São Cristóvão e Névis, São Martinho, São Pedro e Miquelão, São Tomé e Príncipe, São Vicente e Granadinas, Sérvia, Síria, Tadjiquistão, Tailândia, Taiwan, Tanzânia, Tchéquia, Territórios palestinos, Timor-Leste, Togo, Tonga, Trinidad e Tobago, Tunísia, Turcomenistão, Turquia, Tuvalu, Ucrânia, Uganda, Uruguai, Uzbequistão, Vanuatu, Venezuela, Vietnã, Wallis e Futuna, Zimbábue, Zâmbia, África do Sul, Áustria, Índia&#10;    &#10;      e outros 218&#10;    &#10;  &#10;&#10;        &#10;        &#10;          &#10;            &#10;            Idiomas&#10;          &#10;&#10;            &#10;  alemão, chinês, chinês tradicional, espanhol, francês, indonésio, inglês, italiano, japonês, polonês&#10;  &#10;    , português, tailandês, turco, vietnamita&#10;    &#10;      e outros 4&#10;    &#10;  &#10;&#10;        &#10;        &#10;  &#10;          Leia mais&#10;        &#10;&#10;      &#10;    &#10;&#10;  &#10;&#10;    &#10;  &#10;  &#10;&#10;    &#10;  &#10;  &#10;    &#10;      &#10;      &#10;      Compartilhar&#10;    &#10;    Compartilhar&#10;  &#10;&#10;  &#10;  &#10;    &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;&#10;    &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;&#10;    &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;&#10;    &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;&#10;    &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;&#10;  &#10;&#10;  &#10;&#10;Principais funcionalidadesRecursos de call center de entrada e saídaRecursos de saudação, espera e correio de vozGerenciamento de acordos de nível de serviço (SLA)Alertas e notificaçõesGravação de chamadas e controle de qualidade&#10;&#10;  Acesse o site&#10;3.  &#10;&#10;  OTRS&#10;Painel de controle com exibição de vários tipos de tíquetes no sistema de tickets gratuito OTRS (Fonte)O OTRS também pode ser usado como um sistema de chamados open source. Ele oferece um recurso de emissão de tíquetes, funcionalidades de automação e integração com vários canais de comunicação, como e-mail, telefone e redes sociais, para gerenciar e acompanhar as consultas de clientes.A plataforma permite vários filtros que ajudam a garantir que o cliente veja apenas as informações relevantes ao preencher os formulários de entrada. O OTRS também oferece notificações e atribuições automáticas de tíquetes para garantir uma carga de trabalho equilibrada para os agentes e tempos de resolução mais rápidos.A Community Edition do OTRS é um sistema de help desk e emissão de tíquetes de código aberto que pode ser baixado e usado por empresas.&#10;&#10;  &#10;&#10;  &#10;&#10;  &#10;    &#10;  &#10;      &#10;    &#10;&#10;    &#10;      &#10;        OTRS&#10;      &#10;      &#10;        &#10;  &#10;  &#10;    &#10;      &#10;        &#10;  &#10;&#10;  &#10;&#10;  &#10;&#10;  &#10;&#10;  &#10;&#10;      &#10;    &#10;    &#10;      &#10;        4,4&#10;      &#10;    &#10;  &#10;  &#10;    &#10;      (96)&#10;    &#10;    &#10;      Avaliações&#10;    &#10;  &#10;&#10;      &#10;    &#10;  &#10;&#10;  &#10;    &#10;  &#10;  &#10;  &#10;  Ver perfil&#10;  &#10;  &#10;&#10;  &#10;&#10;  &#10;    &#10;      &#10;&#10;          &#10;  &#10;            detalhes da avaliação&#10;          &#10;&#10;        &#10;  &#10;          recursos&#10;        &#10;&#10;          &#10;  &#10;            prós e contras&#10;          &#10;&#10;        &#10;  &#10;          sobre nós&#10;        &#10;&#10;      &#10;    &#10;    &#10;&#10;        &#10;&#10;  &#10;    &#10;      &#10;        detalhes da avaliação&#10;      &#10;    &#10;    &#10;  &#10;      &#10;        Essas informações foram obtidas de avaliações de usuários verificados do OTRS&#10;      &#10;      &#10;        &#10;&#10;            &#10;  &#10;              &#10;                &#10;                5&#10;              &#10;              &#10;                &#10;  &#10;&#10;              &#10;              &#10;                58&#10;              &#10;            &#10;&#10;            &#10;  &#10;              &#10;                &#10;                4&#10;              &#10;              &#10;                &#10;  &#10;&#10;              &#10;              &#10;                25&#10;              &#10;            &#10;&#10;            &#10;  &#10;              &#10;                &#10;                3&#10;              &#10;              &#10;                &#10;  &#10;&#10;              &#10;              &#10;                11&#10;              &#10;            &#10;&#10;            &#10;  &#10;              &#10;                &#10;                2&#10;              &#10;              &#10;                &#10;  &#10;&#10;              &#10;              &#10;                2&#10;              &#10;            &#10;&#10;            &#10;  &#10;              &#10;                &#10;                1&#10;              &#10;              &#10;                &#10;  &#10;&#10;              &#10;              &#10;                0&#10;              &#10;            &#10;&#10;        &#10;        &#10;          &#10;            &#10;              Praticidade&#10;              &#10;  &#10;  &#10;  &#10;    &#10;      &#10;        &#10;      &#10;    &#10;    &#10;      &#10;        4,2&#10;      &#10;    &#10;  &#10;  &#10;&#10;            &#10;            &#10;              Atendimento ao cliente&#10;              &#10;  &#10;  &#10;  &#10;    &#10;      &#10;        &#10;      &#10;    &#10;    &#10;      &#10;        4,3&#10;      &#10;    &#10;  &#10;  &#10;&#10;            &#10;            &#10;              Relação qualidade/preço&#10;              &#10;  &#10;  &#10;  &#10;    &#10;      &#10;        &#10;      &#10;    &#10;    &#10;      &#10;        4,5&#10;      &#10;    &#10;  &#10;  &#10;&#10;            &#10;          &#10;&#10;            &#10;              Avaliadores verificados&#10;              &#10;  &#10;&#10;                  &#10;&#10;                  &#10;&#10;                  &#10;&#10;                  &#10;&#10;                  &#10;&#10;                  &#10;&#10;                  &#10;                    +&#10;                  &#10;&#10;              &#10;&#10;            &#10;&#10;        &#10;        &#10;          &#10;            &#10;  &#10;  &#10;    &#10;  &#10;  &#10;&#10;    &#10;      "Atualmente 90% da empresa utiliza o sistema para todos os produtos e funcionalidades"&#10;      &#10;  &#10;        Leia a avaliação completa&#10;      &#10;&#10;    &#10;&#10;    &#10;      &#10;&#10;      &#10;        &#10;          Camila&#10;        &#10;        &#10;&#10;            Analista de Operações Junior, &#10;&#10;        &#10;      &#10;    &#10;  &#10;&#10;          &#10;        &#10;      &#10;    &#10;&#10;  &#10;&#10;      &#10;&#10;  &#10;    &#10;      &#10;        recursos&#10;        &#10;          11 de 12&#10;        &#10;      &#10;    &#10;    &#10;  &#10;      &#10;        Essas informações foram obtidas do OTRS&#10;      &#10;&#10;        &#10;&#10;              &#10;                &#10;                Roteamento automático&#10;              &#10;&#10;              &#10;                &#10;                Portal de autoatendimento&#10;              &#10;&#10;              &#10;                &#10;                Gestão do SLA (acordo do nível de serviço)&#10;              &#10;&#10;              &#10;                &#10;                Real-Time Notifications&#10;              &#10;&#10;              &#10;                &#10;                Comunicação multicanal&#10;              &#10;&#10;              &#10;                &#10;                Macros e modelos de respostas&#10;              &#10;&#10;              &#10;                &#10;                Alerts/Escalation&#10;              &#10;&#10;              &#10;                &#10;                Gestão do fluxo de trabalho&#10;              &#10;&#10;              &#10;                &#10;                Relatórios e análise de dados&#10;              &#10;&#10;              &#10;                &#10;                Painel de atividades&#10;              &#10;&#10;              &#10;                &#10;                Controles/permissões de acesso&#10;              &#10;&#10;              &#10;                &#10;                Ferramentas de colaboração&#10;              &#10;&#10;        &#10;&#10;    &#10;&#10;  &#10;&#10;        &#10;&#10;  &#10;    &#10;      &#10;        prós e contras&#10;      &#10;    &#10;    &#10;  &#10;      &#10;        &#10;          Essas informações foram obtidas de avaliações de usuários verificados do OTRS&#10;        &#10;      &#10;      &#10;        &#10;          &#10;            &#10;            Vantagens:&#10;          &#10;          &#10;            Interface muito fácil de usar e rápida que ajuda a gerenciar nossos negócios.&#10;            &#10;  &#10;              Leia mais&#10;            &#10;&#10;          &#10;        &#10;        &#10;          &#10;            &#10;            Desvantagens:&#10;          &#10;          &#10;            Esta é uma ferramenta de código aberto, então você recebe aquilo pelo que paga.&#10;            &#10;  &#10;              Leia mais&#10;            &#10;&#10;          &#10;        &#10;      &#10;    &#10;&#10;  &#10;&#10;      &#10;&#10;  &#10;    &#10;      &#10;        sobre nós&#10;      &#10;    &#10;    &#10;  &#10;      &#10;        Essas informações foram obtidas do OTRS&#10;      &#10;      &#10;        &#10;          &#10;            Quem usa OTRS?&#10;          &#10;&#10;            Como uma suíte de gerenciamento de serviços, o OTRS é tradicionalmente usado por suporte técnico, organizações ITSM, equipes de segurança empresarial...&#10;&#10;          &#10;            &#10;  &#10;              Leia mais&#10;            &#10;&#10;          &#10;        &#10;        &#10;          &#10;            &#10;            Países disponíveis&#10;          &#10;&#10;            &#10;  Alemanha, Argentina, Austrália, Brasil, Bélgica, Canadá, Chile, Colômbia, Costa Rica, Emirados Árabes Unidos&#10;  &#10;    , Equador, Espanha, Estados Unidos, França, Irlanda, Israel, Itália, Luxemburgo, México, Nova Zelândia, Panamá, Países Baixos, Peru, Portugal, Reino Unido, República Dominicana, Singapura, Suécia, Suíça, África do Sul&#10;    &#10;      e outros 20&#10;    &#10;  &#10;&#10;        &#10;        &#10;          &#10;            &#10;            Idiomas&#10;          &#10;&#10;            &#10;  alemão, búlgaro, catalão, chinês, chinês tradicional, coreano, croata, dinamarquês, eslovaco, esloveno&#10;  &#10;    , espanhol, estoniano, finlandês, francês, galego, grego, hebraico, hindi, holandês, húngaro, indonésio, inglês, italiano, japonês, letão, lituano, malaio, norueguês, polonês, português, português, português, romeno, russo, sueco, tailandês, tcheco, turco, ucraniano, vietnamita, árabe&#10;    &#10;      e outros 31&#10;    &#10;  &#10;&#10;        &#10;        &#10;  &#10;          Leia mais&#10;        &#10;&#10;      &#10;    &#10;&#10;  &#10;&#10;    &#10;  &#10;  &#10;&#10;    &#10;  &#10;  &#10;    &#10;      &#10;      &#10;      Compartilhar&#10;    &#10;    Compartilhar&#10;  &#10;&#10;  &#10;  &#10;    &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;&#10;    &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;&#10;    &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;&#10;    &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;&#10;    &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;  &#10;&#10;  &#10;&#10;  &#10;&#10;Principais funcionalidadesMonitoramento de redeComunicação multicanalGerenciamento de acordos de nível de serviço (SLA)Ferramentas de colaboração e bate-papo ao vivoGerenciamento de recursosNotificações automáticas de tíquetesModelos personalizáveis&#10;&#10;  Saiba mais&#10;Como escolher o melhor sistema de chamados open sourceA escolha do melhor sistema de chamados help desk gratuito para a sua organização requer a consideração cuidadosa de vários fatores para garantir que a solução se alinhe às suas necessidades e objetivos específicos. Veja algumas etapas que podem ajudar você no processo de seleção:Identifique seus requisitos: comece definindo claramente os requisitos e objetivos da sua organização para o sistema de chamado. Considere fatores como o tamanho da sua equipe, o volume e os tipos de solicitações de suporte que recebe, as necessidades de integração com outros sistemas, os requisitos de escalabilidade e as restrições orçamentárias.Avalie os recursos essenciais: faça uma lista dos recursos e das funcionalidades essenciais de que você precisa em um sistema de chamados gratuito, entre os quais podem estar gerenciamento de tíquetes, base de conhecimento, portal de autoatendimento, recursos de automação, relatórios e análises, suporte multicanal (e-mail, chat, telefone), ferramentas de colaboração e opções de personalização. Priorize os recursos identificados com base na importância deles para sua organização;Avalie a experiência de usuário: a experiência de usuário é crucial para a sua equipe de suporte e para os clientes. Procure um software de help desk com uma interface amigável que facilite o gerenciamento de tíquetes pelos agentes e o envio e o acompanhamento das solicitações pelos clientes;Considere os recursos de integração: verifique se o sistema de help desk se integra a outras ferramentas e sistemas que a sua organização já utiliza, como os sistemas CRM, as ferramentas de gestão de projetos, as plataformas de comunicação ou de comércio eletrônico. Recursos robustos de integração podem ajudar a simplificar os fluxos de trabalho e aumentar a produtividade;Considere as opções de personalização: organizações diferentes têm fluxos de trabalho e preferências específicas. Escolha um sistema de help desk que ofereça opções de personalização para adequar o sistema às suas necessidades específicas, como campos de tíquetes personalizados, opções de marca, automação de fluxo de trabalho e controles de acesso baseados em funções.Busca sistemas de help desk? Confira nosso catálogo.

## Aviso legal

> MetodologiaA seleção de sistema de chamados open source foi realizada a partir dos requisitos abaixo. Cada software listado:Oferece uma versão open source e totalmente gratuita do software. Enquadra-se na definição do Capterra sobre sistemas de help desk: os produtos desta categoria ajudam as empresas a responder com mais eficiência aos usuários a respeito de perguntas técnicas e funcionais, fornecendo metodologias aprimoradas para rastreamento de tíquetes, gerenciamento de TI e suporte ao atendimento ao cliente.Possui um mínimo de 10 avaliações enviadas por usuários do Capterra publicadas entre 9/11/2019 e 9/11/2021. Tem uma classificação geral mínima de 4 em um total de 5 estrelas no momento da publicação deste artigo. Os valores são apresentados por essas plataformas em moedas estrangeiras, sendo assim, a conversão para o Real foi realizada em 9 de novembro de 2021, utilizando a cotação praticada naquela data.Os softwares foram listados neste texto de acordo com a ordem alfabética.

## Sobre os(as) autores(as)

### Marcela Gava

Marcela Gava é analista de conteúdo sênior com mais de 14 anos de experiência na cobertura de tendências em diversas áreas que impactam as empresas. Ela atua como redatora orientada por dados e pesquisadora de tendências, concentrando seus artigos em tópicos de cibersegurança, tecnologia da informação (TI), finanças e cultura digital. &#10;&#10;Marcela já escreveu aproximadamente 50 pesquisas e análises que se baseiam em mais de 2 milhões de avaliações autênticas de compradores de software no Capterra para ajudar as pequenas e médias empresas (SMBs) a encontrar as melhores soluções de tecnologia para suas necessidades. Além disso, os insights fornecidos por seus artigos ajudam as PMEs a tomar decisões mais informadas e assertivas.&#10;&#10;Suas pesquisa foram apresentados em alguns dos mais importantes veículos da mídia brasileira, como: &#10;&#10;Época Negócios &#10;PEGN&#10;Forbes Brazil&#10;Terra&#10;Folha de S. Paulo&#10;&#10;Ela também participou de importantes podcasts de tecnologia no Brasil, como o The Shift, e teve os resultados de seus estudos apresentados na versão brasileira da newsletter LinkedIn News.

### Cathy Reisenwitz

Cathy foi analista de conteúdo para Capterra.

### Lucca Rossi

Lucca é gerente de programas do Capterra. Como analista, cobriu temas como cibersegurança e pagamentos digitais. Seu trabalho já saiu na Folha de S.Paulo, TecMundo e outros.

## Categorias relacionadas

- [Faveo Helpdesk](https://www.capterra.com.br/software/147036/faveo-helpdesk) — 4.5/5 (117 reviews)
- [Bitrix24](https://www.capterra.com.br/software/113540/bitrix24) — 4.2/5 (990 reviews)
- [OTRS](https://www.capterra.com.br/software/127284/otrs) — 4.4/5 (96 reviews)

## Categorias relacionadas

- [Ferramentas de Colaboração](https://www.capterra.com.br/directory/15/collaboration/software)
- [Ferramentas de Gestão de Tarefas](https://www.capterra.com.br/directory/10030/task-management/software)
- [Sistemas CRM](https://www.capterra.com.br/directory/2/customer-relationship-management/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)
- [Sistemas de Contabilidade em Construção](https://www.capterra.com.br/directory/20003/construction-accounting/software)

## Artigos relacionados

- [3 passos para acelerar a adoção de um software novo na sua empresa](https://www.capterra.com.br/blog/2258/implementacao-software)
- [Transformação digital no mundo: COVID-19 faz PMEs promoverem mudanças](https://www.capterra.com.br/blog/1637/transformacao-digital-mundo)
- [4 alternativas ao Dropbox gratuitas para compartilhar arquivos](https://www.capterra.com.br/blog/1429/alternativas-ao-dropbox)
- [Conheça categorias de ferramentas para aulas online](https://www.capterra.com.br/blog/1615/aplicativos-para-professores)
- [Pesquisa sobre Pix: uso do sistema avança no varejo físico](https://www.capterra.com.br/blog/3687/pesquisa-pix)

## Links

- [Ver em Capterra](https://www.capterra.com.br/blog/713/os-8-melhores-sistemas-de-chamados-open-source-e-gratuitos)
- [Blog](https://www.capterra.com.br/blog)
- [Home](https://www.capterra.com.br/)

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Leia avaliações de usuários reais, compare opções de softwares e tome melhores decisões para o seu negócio.","email":"info@capterra.com.br","url":"https://www.capterra.com.br/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.com.br/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCC9dpt6w46BDkSs0BIQ68jQ"]},{"name":"Capterra Brasil","url":"https://www.capterra.com.br/","@type":"WebSite","@id":"https://www.capterra.com.br/#website","publisher":{"@id":"https://www.capterra.com.br/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.com.br/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Sistema de chamado open source: as 3 melhores opções grátis","description":"Um sistema de chamado open source facilita a estruturação da área de atendimento ao cliente. Conheça 3 opções gratuitas deste software!","url":"https://www.capterra.com.br/blog/713/os-8-melhores-sistemas-de-chamados-open-source-e-gratuitos","about":{"@id":"https://www.capterra.com.br/#organization"},"@type":"WebPage","@id":"https://www.capterra.com.br/blog/713/os-8-melhores-sistemas-de-chamados-open-source-e-gratuitos#webpage","isPartOf":{"@id":"https://www.capterra.com.br/#website"}},{"description":"*Artigo publicado originalmente em 05/06/2019","author":[{"name":"Marcela Gava","@type":"Person"},{"name":"Cathy Reisenwitz","@type":"Person"},{"name":"Lucca Rossi","@type":"Person"}],"image":{"url":"https://images.ctfassets.net/63bmaubptoky/5oUVXtfkgbSxe20JEzaeo9/c96960866e0f80062e1d5e27d771f352/sistemas-chamados-open-source-BR-Capterra-Header.png","@type":"ImageObject","@id":"https://www.capterra.com.br/blog/713/os-8-melhores-sistemas-de-chamados-open-source-e-gratuitos#primaryimage"},"headline":"Sistema de chamado open source: confira 3 opções gratuitas","@type":"BlogPosting","publisher":{"@id":"https://www.capterra.com.br/#organization"},"inLanguage":"pt-BR","articleBody":"&lt;p&gt;&lt;i&gt;*Artigo publicado originalmente em 05/06/2019&lt;/i&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Busca um sistema de chamado open source? Conheça nossa lista com as três das melhores opções gratuitas disponíveis no Capterra Brasil para pequenas e médias empresas (PMEs). &lt;/b&gt;&lt;/p&gt;&lt;img title=&quot;sistemas-chamados-open-source-BR-Capterra-Header&quot; alt=&quot;Uma seleção de sistema de chamados open source e gratuitos&quot; class=&quot;aligncenter&quot; fetchpriority=&quot;high&quot; src=&quot;https://images.ctfassets.net/63bmaubptoky/1Psye5VLVr0qwtRSgIBNhT/e9d8598b48459663a7700516e2d821a9/sistemas-chamados-open-source-BR-Capterra-Header.png&quot; srcset=&quot;https://images.ctfassets.net/63bmaubptoky/1Psye5VLVr0qwtRSgIBNhT/e9d8598b48459663a7700516e2d821a9/sistemas-chamados-open-source-BR-Capterra-Header.png?w=400 400w, https://images.ctfassets.net/63bmaubptoky/1Psye5VLVr0qwtRSgIBNhT/e9d8598b48459663a7700516e2d821a9/sistemas-chamados-open-source-BR-Capterra-Header.png?w=700 700w, https://images.ctfassets.net/63bmaubptoky/1Psye5VLVr0qwtRSgIBNhT/e9d8598b48459663a7700516e2d821a9/sistemas-chamados-open-source-BR-Capterra-Header.png?w=1000 1000w, https://images.ctfassets.net/63bmaubptoky/1Psye5VLVr0qwtRSgIBNhT/e9d8598b48459663a7700516e2d821a9/sistemas-chamados-open-source-BR-Capterra-Header.png?w=1500 1500w, https://images.ctfassets.net/63bmaubptoky/1Psye5VLVr0qwtRSgIBNhT/e9d8598b48459663a7700516e2d821a9/sistemas-chamados-open-source-BR-Capterra-Header.png?w=2200 2200w&quot; sizes=&quot;(min-resolution: 2x) 2200px, (min-width: 992px) 1000px, 95vw&quot;/&gt;&lt;p&gt;Estabelecer e administrar canais de comunicação eficientes com os clientes é uma necessidade comercial essencial para as empresas. No entanto, gerenciar grandes volumes de chamados de suporte pode ser um desafio para as PMEs que operam com orçamentos limitados. É aqui que entram os sistemas de tickets gratuitos e de código aberto. &lt;/p&gt;&lt;p&gt;O sistema de chamado open source geralmente inclui recursos como gerenciamento de &lt;a href=&quot;/glossary/134/sla-service-level-agreement&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;acordos de nível de serviço&lt;/a&gt; (SLA), ferramentas de comunicação e colaboração, funcionalidades de bate-papo ao vivo e recursos de alerta e escalonamento, o que o torna uma ferramenta valiosas para gerenciar uma variedade de necessidades de comunicação empresarial.&lt;/p&gt;&lt;p&gt;Este artigo apresenta três das melhores opções de &lt;a href=&quot;/directory/30008/help-desk/software&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;ferramentas de chamados gratuitas&lt;/a&gt; e de código aberto disponíveis no Capterra Brasil, listados em ordem alfabética. A lista inclui softwares com uma classificação geral média mínima de 4,3 estrelas e com pelo menos 20 avaliações de usuários nos últimos dois anos. A metodologia completa de seleção das ferramentas está disponível no final do artigo.&lt;/p&gt;&lt;div class=&quot;box-hint&quot;&gt;&lt;p&gt;&lt;b&gt;Características do sistema de chamados open source&lt;/b&gt;&lt;/p&gt;&lt;p&gt;As versões gratuitas de um sistema help desk open source são limitadas em termos de número de usuários e funcionalidades, mas os programas de código aberto são totalmente funcionais para todo tipo de usuário. Também são extremamente personalizáveis. Já a instalação e a configuração ficam por conta do cliente.&lt;/p&gt;&lt;p&gt;Para atender às necessidades de todos, a maioria dos sistemas de chamado open source também oferece uma versão pré-configurada e/ou instalação e suporte por meio do pagamento de uma tarifa.&lt;/p&gt;&lt;/div&gt;&lt;h2&gt;1. \n&lt;div data-ecommerce-product-id=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot; data-ecommerce-list=&quot;Blog related products&quot; class=&quot;d-inline&quot;&gt;\n  &lt;a href=&quot;/software/147036/faveo-helpdesk&quot; class=&quot;event&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot; data-new-tab=&quot;Abre em uma nova aba&quot; data-evcmp=&quot;product-card&quot; data-evct=&quot;faveo-helpdesk&quot; data-evdst=&quot;go-to_product-details&quot; data-evna=&quot;engagement_product_click&quot;&gt;&lt;span&gt;Faveo Helpdesk&lt;/span&gt;&lt;/a&gt;\n&lt;/div&gt;&lt;/h2&gt;&lt;figure class=&quot;aligncenter&quot;&gt;&lt;img title=&quot;help-desk-gratuito-BR-Capterra-Image-1&quot; alt=&quot;Visualização da caixa de entrada de tíquetes do sistema de chamado open source Faveo Helpdesk&quot; class=&quot;aligncenter&quot; fetchpriority=&quot;high&quot; src=&quot;https://images.ctfassets.net/63bmaubptoky/1Reau0dzA8ImSFfoEO27va/51e98b1d5b1b3c6ff43e005cd4acd802/help-desk-gratuito-BR-Capterra-Image-1.png&quot; srcset=&quot;https://images.ctfassets.net/63bmaubptoky/1Reau0dzA8ImSFfoEO27va/51e98b1d5b1b3c6ff43e005cd4acd802/help-desk-gratuito-BR-Capterra-Image-1.png?w=400 400w, https://images.ctfassets.net/63bmaubptoky/1Reau0dzA8ImSFfoEO27va/51e98b1d5b1b3c6ff43e005cd4acd802/help-desk-gratuito-BR-Capterra-Image-1.png?w=700 700w, https://images.ctfassets.net/63bmaubptoky/1Reau0dzA8ImSFfoEO27va/51e98b1d5b1b3c6ff43e005cd4acd802/help-desk-gratuito-BR-Capterra-Image-1.png?w=1000 1000w, https://images.ctfassets.net/63bmaubptoky/1Reau0dzA8ImSFfoEO27va/51e98b1d5b1b3c6ff43e005cd4acd802/help-desk-gratuito-BR-Capterra-Image-1.png?w=1500 1500w, https://images.ctfassets.net/63bmaubptoky/1Reau0dzA8ImSFfoEO27va/51e98b1d5b1b3c6ff43e005cd4acd802/help-desk-gratuito-BR-Capterra-Image-1.png?w=2200 2200w&quot; sizes=&quot;(min-resolution: 2x) 2200px, (min-width: 992px) 1000px, 95vw&quot;/&gt;&lt;figcaption&gt;Caixa de entrada de tíquetes no Faveo Helpdesk (&lt;a href=&quot;/software/147036/faveo-helpdesk&quot; rel=&quot;nofollow noopener noreferrer&quot; target=&quot;_blank&quot;&gt;Fonte&lt;/a&gt;) &lt;/figcaption&gt;&lt;/figure&gt;&lt;p&gt;O Faveo Helpdesk é um sistema de chamado open source e gratuito para atender às necessidades de startups e pequenas e médias empresas (PMEs) no suporte aos clientes. Trata-se de um sistema automatizado baseado na abertura de tíquetes, permitindo que se designe um agente específico a cada chamado aberto. &lt;/p&gt;&lt;p&gt;A ferramenta também oferece um sistema para gestão de tíquetes, que ajuda na organização da fila de atendimento, e a possibilidade de armazenar registros detalhados de todos os chamados administrados e resolvidos. Há ainda recursos como automação para agilizar tarefas repetitivas, gerenciamento de acordos de nível de serviço (SLAs) para garantir a resolução oportuna de problemas e uma base de conhecimento integrada para o autoatendimento do cliente. &lt;/p&gt;&lt;p&gt;O software pode ser integrado às ferramentas de comunicação já existentes para simplificar os fluxos de trabalho a fim de lidar com as consultas dos clientes. Além disso, fornece ferramentas de relatórios que ajudam as empresas a analisar as métricas de suporte e otimizar seus fluxos de trabalho.&lt;/p&gt;\n&lt;div data-ecommerce-product-id=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot; data-ecommerce-list=&quot;Blog related products&quot; class=&quot;d-inline-block w-100&quot;&gt;\n  \n&lt;article class=&quot;card product-card-new mb-3 border-neutral-40 rounded-4 shadow-sm pt-2&quot;&gt;\n\n  \n&lt;div class=&quot;card-header border-0 bg-transparent row&quot;&gt;\n  &lt;div class=&quot;col d-flex align-items-start align-items-md-center&quot;&gt;\n    &lt;a href=&quot;/software/147036/faveo-helpdesk&quot; class=&quot;logo-container float-start me-3 d-flex mb-3 mb-md-0 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_product-details&quot; data-evdtl=&quot;logo_product&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n      &lt;img alt=&quot;Logotipo do Faveo Helpdesk&quot; class=&quot;img-fluid&quot; height=&quot;70&quot; src=&quot;https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5855a0a-b9d5-4c39-9d80-bcc6c0e77c20.png?w=90&amp;amp;h=90&amp;amp;fit=max&amp;amp;dpr=3&amp;amp;auto=format&amp;amp;q=50&quot; width=&quot;70&quot;&gt;\n    \n&lt;/a&gt;\n    &lt;div class=&quot;d-flex flex-column justify-content-center&quot;&gt;\n      &lt;h2 id=&quot;product_29281&quot; class=&quot;h5 fw-bold mb-2&quot;&gt;\n        &lt;a href=&quot;/software/147036/faveo-helpdesk&quot; class=&quot;event&quot; data-evcmp=&quot;product-card&quot; data-evct=&quot;faveo-helpdesk&quot; data-evdst=&quot;go-to_product-details&quot; data-evdtl=&quot;text-link_product-name&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;Faveo Helpdesk&lt;/a&gt;\n      &lt;/h2&gt;\n      &lt;div class=&quot;d-md-flex mb-3 mb-md-0 align-items-center&quot;&gt;\n        &lt;a href=&quot;/software/147036/faveo-helpdesk#reviews&quot; class=&quot;star-rating-component star-rating-component--primary d-inline-flex align-top flex-wrap column-gap-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;text-link_review-count&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n  &lt;span class=&quot;d-flex align-items-center&quot;&gt;\n    &lt;span class=&quot;stars-wrapper&quot;&gt;\n      \n        \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n\n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n\n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n\n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n\n\n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star-half-empty &quot;&gt;&lt;use xlink:href=&quot;#icon-star-half-empty&quot; /&gt;&lt;/svg&gt;\n\n\n      \n    &lt;/span&gt;\n    \n      &lt;span class=&quot;ms-1&quot;&gt;\n        4,5\n      &lt;/span&gt;\n    \n  &lt;/span&gt;\n  \n    &lt;span&gt;\n      (117)\n    &lt;/span&gt;\n    &lt;span class=&quot;visually-hidden&quot;&gt;\n      Avaliações\n    &lt;/span&gt;\n  \n\n&lt;/a&gt;\n\n      &lt;/div&gt;\n    &lt;/div&gt;\n  &lt;/div&gt;\n\n  &lt;div class=&quot;d-flex align-items-center col-md-auto&quot;&gt;\n    &lt;a href=&quot;/software/147036/faveo-helpdesk&quot; class=&quot;btn btn-primary w-100 event&quot; data-evcmp=&quot;product_card&quot; data-evdst=&quot;go-to_product-details&quot; data-evdtl=&quot;button_view-profile&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n  \n  \n  &lt;span class=&quot;text-truncate&quot;&gt;Ver perfil&lt;/span&gt;\n  \n  \n\n&lt;/a&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n  &lt;div class=&quot;card-body pt-2 pb-0&quot;&gt;\n    &lt;nav class=&quot;d-none d-md-block border-top border-bottom border-primary&quot; aria-label=&quot;navigation Faveo Helpdesk&quot;&gt;\n      &lt;div class=&quot;nav pt-2&quot; id=&quot;nav-29281-1&quot; role=&quot;tablist&quot;&gt;\n\n          &lt;button id=&quot;nav-29281-1-reviews-tab&quot; type=&quot;button&quot; class=&quot;nav-link text-uppercase small-3 fw-700 ls-1 py-2 active event&quot; role=&quot;tab&quot; data-bs-toggle=&quot;tab&quot; data-bs-target=&quot;#nav-29281-1-reviews&quot; aria-controls=&quot;nav-29281-1-reviews&quot; aria-selected=&quot;true&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;show_reviews-details&quot; data-evdtl=&quot;text_reviews-details&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n            detalhes da avaliação\n          \n&lt;/button&gt;\n\n        &lt;button id=&quot;nav-29281-1-features-tab&quot; type=&quot;button&quot; class=&quot;nav-link text-uppercase small-3 fw-700 ls-1 py-2 event&quot; role=&quot;tab&quot; data-bs-toggle=&quot;tab&quot; data-bs-target=&quot;#nav-29281-1-features&quot; aria-controls=&quot;nav-29281-1-features&quot; aria-selected=&quot;true&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;show_features&quot; data-evdtl=&quot;text_features&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n          recursos\n        \n&lt;/button&gt;\n\n        &lt;button id=&quot;nav-29281-1-about-tab&quot; type=&quot;button&quot; class=&quot;nav-link text-uppercase small-3 fw-700 ls-1 py-2 event&quot; role=&quot;tab&quot; data-bs-toggle=&quot;tab&quot; data-bs-target=&quot;#nav-29281-1-about&quot; aria-controls=&quot;nav-29281-1-about&quot; aria-selected=&quot;true&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;show_about&quot; data-evdtl=&quot;text_about&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n          sobre nós\n        \n&lt;/button&gt;\n      &lt;/div&gt;\n    &lt;/nav&gt;\n    &lt;div class=&quot;tab-content tab-content-card&quot; id=&quot;nav-tabContent&quot;&gt;\n\n        \n&lt;div class=&quot;tab-pane fade show active&quot; id=&quot;nav-29281-1-reviews&quot; role=&quot;tabpanel&quot; aria-labelledby=&quot;nav-29281-1-reviews-tab&quot; tabindex=&quot;0&quot;&gt;\n  &lt;div class=&quot;accordion&quot;&gt;\n    &lt;h3 class=&quot;accordion-header d-md-none mb-0 p-0&quot; id=&quot;header-29281-1-reviews&quot;&gt;\n      &lt;button aria-expanded=&quot;false&quot; aria-controls=&quot;content-29281-1-reviews&quot; class=&quot;accordion-button text-uppercase fw-bold py-3 border-top border-primary px-0 collapsed&quot; data-bs-toggle=&quot;collapse&quot; data-bs-target=&quot;#content-29281-1-reviews&quot; type=&quot;button&quot;&gt;\n        detalhes da avaliação\n      &lt;/button&gt;\n    &lt;/h3&gt;\n    &lt;div id=&quot;content-29281-1-reviews&quot; class=&quot;tab-pane-content collapse d-md-block show event-collapse&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;tab_reviews-details&quot; data-evdtl=&quot;tab&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n      &lt;p class=&quot;fs-5 fst-italic m-0 py-2 border-md-y border-md-top-0 border-primary&quot;&gt;\n        Essas informações foram obtidas de avaliações de usuários verificados do Faveo Helpdesk\n      &lt;/p&gt;\n      &lt;div class=&quot;row&quot;&gt;\n        &lt;div class=&quot;col-md-4 py-3 d-none d-md-block&quot;&gt;\n\n            &lt;a href=&quot;/software/147036/faveo-helpdesk?overall_rating_ge=5#facets#reviews&quot; class=&quot;row g-0 align-items-center cursor-pointer text-decoration-none mb-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;reviews_5&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n              &lt;div class=&quot;col-2 d-flex align-items-center&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star text-neutral-99 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n                5\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-7 pe-2&quot;&gt;\n                &lt;div class=&quot;progress-component progress progress-component--positive w-100&quot; aria-valuenow=&quot;66&quot; aria-valuemin=&quot;0&quot; aria-valuemax=&quot;117&quot; aria-label=&quot;Encontre avaliações segundo pontuações: 5&quot; role=&quot;meter&quot;&gt;\n  &lt;div class=&quot;progress-bar&quot; style=&quot;width: 56%&quot;&gt;&lt;/div&gt;\n&lt;/div&gt;\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-3&quot;&gt;\n                66\n              &lt;/div&gt;\n            \n&lt;/a&gt;\n\n            &lt;a href=&quot;/software/147036/faveo-helpdesk?overall_rating_ge=4#facets#reviews&quot; class=&quot;row g-0 align-items-center cursor-pointer text-decoration-none mb-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;reviews_4&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n              &lt;div class=&quot;col-2 d-flex align-items-center&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star text-neutral-99 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n                4\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-7 pe-2&quot;&gt;\n                &lt;div class=&quot;progress-component progress progress-component--positive w-100&quot; aria-valuenow=&quot;43&quot; aria-valuemin=&quot;0&quot; aria-valuemax=&quot;117&quot; aria-label=&quot;Encontre avaliações segundo pontuações: 4&quot; role=&quot;meter&quot;&gt;\n  &lt;div class=&quot;progress-bar&quot; style=&quot;width: 37%&quot;&gt;&lt;/div&gt;\n&lt;/div&gt;\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-3&quot;&gt;\n                43\n              &lt;/div&gt;\n            \n&lt;/a&gt;\n\n            &lt;a href=&quot;/software/147036/faveo-helpdesk?overall_rating_ge=3#facets#reviews&quot; class=&quot;row g-0 align-items-center cursor-pointer text-decoration-none mb-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;reviews_3&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n              &lt;div class=&quot;col-2 d-flex align-items-center&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star text-neutral-99 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n                3\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-7 pe-2&quot;&gt;\n                &lt;div class=&quot;progress-component progress progress-component--positive w-100&quot; aria-valuenow=&quot;6&quot; aria-valuemin=&quot;0&quot; aria-valuemax=&quot;117&quot; aria-label=&quot;Encontre avaliações segundo pontuações: 3&quot; role=&quot;meter&quot;&gt;\n  &lt;div class=&quot;progress-bar&quot; style=&quot;width: 5%&quot;&gt;&lt;/div&gt;\n&lt;/div&gt;\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-3&quot;&gt;\n                6\n              &lt;/div&gt;\n            \n&lt;/a&gt;\n\n            &lt;a href=&quot;/software/147036/faveo-helpdesk?overall_rating_ge=2#facets#reviews&quot; class=&quot;row g-0 align-items-center cursor-pointer text-decoration-none mb-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;reviews_2&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n              &lt;div class=&quot;col-2 d-flex align-items-center&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star text-neutral-99 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n                2\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-7 pe-2&quot;&gt;\n                &lt;div class=&quot;progress-component progress progress-component--positive w-100&quot; aria-valuenow=&quot;1&quot; aria-valuemin=&quot;0&quot; aria-valuemax=&quot;117&quot; aria-label=&quot;Encontre avaliações segundo pontuações: 2&quot; role=&quot;meter&quot;&gt;\n  &lt;div class=&quot;progress-bar&quot; style=&quot;width: 1%&quot;&gt;&lt;/div&gt;\n&lt;/div&gt;\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-3&quot;&gt;\n                1\n              &lt;/div&gt;\n            \n&lt;/a&gt;\n\n            &lt;a href=&quot;/software/147036/faveo-helpdesk?overall_rating_ge=1#facets#reviews&quot; class=&quot;row g-0 align-items-center cursor-pointer text-decoration-none mb-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;reviews_1&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n              &lt;div class=&quot;col-2 d-flex align-items-center&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star text-neutral-99 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n                1\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-7 pe-2&quot;&gt;\n                &lt;div class=&quot;progress-component progress progress-component--positive w-100&quot; aria-valuenow=&quot;1&quot; aria-valuemin=&quot;0&quot; aria-valuemax=&quot;117&quot; aria-label=&quot;Encontre avaliações segundo pontuações: 1&quot; role=&quot;meter&quot;&gt;\n  &lt;div class=&quot;progress-bar&quot; style=&quot;width: 1%&quot;&gt;&lt;/div&gt;\n&lt;/div&gt;\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-3&quot;&gt;\n                1\n              &lt;/div&gt;\n            \n&lt;/a&gt;\n\n        &lt;/div&gt;\n        &lt;div class=&quot;col-md-4 py-3 border-md-x border-primary&quot;&gt;\n          &lt;ul class=&quot;list-unstyled m-0&quot;&gt;\n            &lt;li class=&quot;d-flex justify-content-between mb-2&quot;&gt;\n              Praticidade\n              &lt;span class=&quot;star-rating-component star-rating-component--primary d-inline-flex align-top flex-wrap column-gap-2&quot;&gt;\n  \n  \n  &lt;span class=&quot;d-flex align-items-center&quot;&gt;\n    &lt;span class=&quot;stars-wrapper&quot;&gt;\n      \n        &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n      \n    &lt;/span&gt;\n    \n      &lt;span class=&quot;ms-1&quot;&gt;\n        4,4\n      &lt;/span&gt;\n    \n  &lt;/span&gt;\n  \n\n\n&lt;/span&gt;\n            &lt;/li&gt;\n            &lt;li class=&quot;d-flex justify-content-between mb-2&quot;&gt;\n              Atendimento ao cliente\n              &lt;span class=&quot;star-rating-component star-rating-component--primary d-inline-flex align-top flex-wrap column-gap-2&quot;&gt;\n  \n  \n  &lt;span class=&quot;d-flex align-items-center&quot;&gt;\n    &lt;span class=&quot;stars-wrapper&quot;&gt;\n      \n        &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n      \n    &lt;/span&gt;\n    \n      &lt;span class=&quot;ms-1&quot;&gt;\n        4,7\n      &lt;/span&gt;\n    \n  &lt;/span&gt;\n  \n\n\n&lt;/span&gt;\n            &lt;/li&gt;\n            &lt;li class=&quot;d-flex justify-content-between&quot;&gt;\n              Relação qualidade/preço\n              &lt;span class=&quot;star-rating-component star-rating-component--primary d-inline-flex align-top flex-wrap column-gap-2&quot;&gt;\n  \n  \n  &lt;span class=&quot;d-flex align-items-center&quot;&gt;\n    &lt;span class=&quot;stars-wrapper&quot;&gt;\n      \n        &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n      \n    &lt;/span&gt;\n    \n      &lt;span class=&quot;ms-1&quot;&gt;\n        4,7\n      &lt;/span&gt;\n    \n  &lt;/span&gt;\n  \n\n\n&lt;/span&gt;\n            &lt;/li&gt;\n          &lt;/ul&gt;\n\n            &lt;div class=&quot;d-none d-md-block mt-3&quot;&gt;\n              &lt;h3 class=&quot;h6 mb-1&quot;&gt;Avaliadores verificados&lt;/h3&gt;\n              &lt;a href=&quot;/software/147036/faveo-helpdesk#reviews#reviews&quot; class=&quot;text-decoration-none event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;verified-reviewers&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/f203dddf0ca3416e0daf396727e7f55f.jpeg&quot; width=&quot;32&quot;&gt;\n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/f72e6ee64cafd2f7172fc22a2b52f875.jpeg&quot; width=&quot;32&quot;&gt;\n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/2561f10553d6c1d0abeda3ec3084f89e.jpeg&quot; width=&quot;32&quot;&gt;\n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/b13c4ef39a3fd4ec7f9bf14fe9eb9ed9.jpeg&quot; width=&quot;32&quot;&gt;\n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/f42f49ee61ae0ec743a9931e9a970a1d.jpeg&quot; width=&quot;32&quot;&gt;\n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/112247bfae2323f4511d6c80d1178ca8.jpeg&quot; width=&quot;32&quot;&gt;\n\n\n                  &lt;span class=&quot;profile-picture profile-picture-cluster rounded-circle border-white bg-smoke d-inline-flex align-items-center justify-content-center&quot;&gt;\n                    +\n                  &lt;/span&gt;\n\n              \n&lt;/a&gt;\n            &lt;/div&gt;\n\n        &lt;/div&gt;\n        &lt;div class=&quot;col-md-4 py-3&quot;&gt;\n          &lt;div class=&quot;bg-md-transparent p-3 p-md-0 rounded&quot;&gt;\n            \n  &lt;div class=&quot;i18n-translation_container mb-3&quot; data-entity=&quot;review&quot; data-translation-id=&quot;2519609&quot; data-container-view=&quot;ca-product-card-review&quot; data-product-original-id=&quot;147036&quot; data-product-slug=&quot;faveo-helpdesk&quot; data-background-translate=&quot;2519609&quot; data-translation-target=&quot;original&quot;&gt;\n  \n    &lt;div class=&quot;&quot;&gt;\n  &lt;button class=&quot;btn btn-link i18n-translation__toggle-link mb-2 event&quot; data-evcmp=&quot;review-card&quot; data-evdst=&quot;review_original&quot; data-evdtl=&quot;button_translation&quot; data-evna=&quot;engagement_translation&quot;&gt;\n  \n  \n  \n  \n  &lt;span class=&quot;text-truncate&quot;&gt;Mostrar original&lt;/span&gt;\n  \n  \n\n\n&lt;/button&gt;\n  &lt;span class=&quot;d-block d-lg-inline mt-2 mt-lg-0 ms-0 ms-lg-2&quot;&gt;\n    &lt;svg xmlns=&quot;http://www.w3.org/2000/svg&quot; viewBox=&quot;0 0 122 16&quot; class=&quot;icon icon-google-translate w-auto&quot;&gt;  &lt;g fill=&quot;none&quot; fill-rule=&quot;evenodd&quot;&gt;&lt;g fill=&quot;#757575&quot;&gt;&lt;path d=&quot;M79.16 5.586v1.639h3.922c-.117.922-.425 1.595-.893 2.063-.571.57-1.464 1.2-3.029 1.2-2.415 0-4.303-1.946-4.303-4.36 0-2.415 1.888-4.361 4.303-4.361 1.302 0 2.253.512 2.956 1.17l1.156-1.156C82.292.845 80.989.127 79.16.127c-3.307 0-6.088 2.693-6.088 6 0 3.308 2.78 6 6.088 6 1.785 0 3.131-.585 4.185-1.682 1.083-1.084 1.42-2.606 1.42-3.835 0-.38-.03-.731-.088-1.024H79.16M89.667 4.255c-2.142 0-3.888 1.628-3.888 3.872 0 2.23 1.746 3.873 3.888 3.873s3.887-1.643 3.887-3.873c0-2.244-1.745-3.872-3.887-3.872Zm0 6.219c-1.174 0-2.186-.968-2.186-2.347 0-1.393 1.012-2.347 2.186-2.347 1.173 0 2.186.954 2.186 2.347 0 1.379-1.013 2.347-2.186 2.347ZM108.72 5.12h-.059c-.382-.455-1.115-.865-2.039-.865-1.936 0-3.622 1.686-3.622 3.872 0 2.17 1.686 3.873 3.622 3.873.924 0 1.657-.41 2.04-.88h.058v.541c0 1.482-.792 2.274-2.069 2.274-1.041 0-1.686-.748-1.95-1.38l-1.482.617c.426 1.027 1.555 2.289 3.432 2.289 1.996 0 3.682-1.174 3.682-4.034V4.454h-1.613v.667Zm-1.95 5.354c-1.174 0-2.068-.997-2.068-2.347 0-1.364.894-2.347 2.067-2.347 1.16 0 2.068.998 2.068 2.362 0 1.35-.908 2.332-2.068 2.332ZM98.333 4.255c-2.141 0-3.887 1.628-3.887 3.872 0 2.23 1.746 3.873 3.887 3.873 2.142 0 3.888-1.643 3.888-3.873 0-2.244-1.746-3.872-3.888-3.872Zm0 6.219c-1.173 0-2.185-.968-2.185-2.347 0-1.393 1.012-2.347 2.185-2.347 1.174 0 2.186.954 2.186 2.347 0 1.379-1.012 2.347-2.186 2.347ZM111.667.287h1.673V12h-1.673V.287ZM118.51 10.474c-.865 0-1.481-.395-1.878-1.173l5.178-2.142-.176-.44c-.323-.865-1.305-2.464-3.315-2.464-1.995 0-3.652 1.57-3.652 3.872 0 2.172 1.642 3.873 3.843 3.873 1.775 0 2.801-1.085 3.227-1.717l-1.32-.88c-.44.646-1.042 1.07-1.907 1.07Zm-.126-4.768c.689 0 1.272.35 1.467.854l-3.498 1.45c0-1.633 1.155-2.304 2.031-2.304Z&quot;/&gt;&lt;/g&gt;\n  &lt;text fill=&quot;#000&quot; font-size=&quot;11&quot; opacity=&quot;.54&quot;&gt;\n    &lt;tspan x=&quot;0&quot; y=&quot;12&quot;&gt;translated by&lt;/tspan&gt;\n  &lt;/text&gt;\n  &lt;/g&gt;\n&lt;/svg&gt;\n\n  &lt;/span&gt;\n&lt;/div&gt;\n    &lt;p&gt;\n      &quot;Usamos o faveo para automatizar nossos relatórios, atribuição e resolução de tíquetes. É uma...&quot;\n      &lt;a href=&quot;/software/147036/faveo-helpdesk?review=Capterra___2756199#highlighted-review&quot; class=&quot;d-block fw-bold mt-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;read-full-review&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n        Leia a avaliação completa\n      \n&lt;/a&gt;\n    &lt;/p&gt;\n\n    &lt;div class=&quot;d-flex align-items-center&quot;&gt;\n      &lt;img alt=&quot;Anmol&quot; class=&quot;profile-picture rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/b13c4ef39a3fd4ec7f9bf14fe9eb9ed9.jpeg&quot; width=&quot;32&quot;&gt;\n\n      &lt;div class=&quot;ms-2&quot;&gt;\n        &lt;div class=&quot;fw-bold fs-4&quot;&gt;\n          Anmol\n        &lt;/div&gt;\n        &lt;div class=&quot;fs-5 text-ash&quot;&gt;\n\n            Founder &amp;amp; CEO, Índia\n\n        &lt;/div&gt;\n      &lt;/div&gt;\n    &lt;/div&gt;\n  \n&lt;/div&gt;\n\n          &lt;/div&gt;\n        &lt;/div&gt;\n      &lt;/div&gt;\n    \n&lt;/div&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n\n      \n&lt;div class=&quot;tab-pane fade&quot; id=&quot;nav-29281-1-features&quot; role=&quot;tabpanel&quot; aria-labelledby=&quot;nav-29281-1-features-tab&quot; tabindex=&quot;0&quot;&gt;\n  &lt;div class=&quot;accordion&quot;&gt;\n    &lt;h3 class=&quot;accordion-header d-md-none mb-0&quot; id=&quot;header-29281-1-features&quot;&gt;\n      &lt;button aria-expanded=&quot;true&quot; aria-controls=&quot;content-29281-1-features&quot; class=&quot;accordion-button text-uppercase fw-bold py-3 border-top border-primary px-0 collapsed&quot; data-bs-toggle=&quot;collapse&quot; data-bs-target=&quot;#content-29281-1-features&quot; type=&quot;button&quot;&gt;\n        recursos\n        &lt;span class=&quot;fs-5 text-ash bg-smoke text-lowercase border border rounded px-2 py-1 ms-2&quot;&gt;\n          7 de 12\n        &lt;/span&gt;\n      &lt;/button&gt;\n    &lt;/h3&gt;\n    &lt;div id=&quot;content-29281-1-features&quot; class=&quot;tab-pane-content collapse d-md-block event-collapse&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;tab_features&quot; data-evdtl=&quot;tab&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n      &lt;p class=&quot;fs-5 fst-italic m-0 py-2 border-md-y border-md-top-0 border-primary&quot;&gt;\n        Essas informações foram obtidas do Faveo Helpdesk\n      &lt;/p&gt;\n\n        &lt;ul class=&quot;list-unstyled row m-0 py-3&quot;&gt;\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Roteamento automático\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Portal de autoatendimento\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Gestão do SLA (acordo do nível de serviço)\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate text-light-gray col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-x sq-2 text-light-gray me-1 mb-1&quot;&gt;&lt;use xlink:href=&quot;#icon-x&quot; /&gt;&lt;/svg&gt;\n                Real-Time Notifications\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Comunicação multicanal\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Macros e modelos de respostas\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Alerts/Escalation\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate text-light-gray col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-x sq-2 text-light-gray me-1 mb-1&quot;&gt;&lt;use xlink:href=&quot;#icon-x&quot; /&gt;&lt;/svg&gt;\n                Gestão do fluxo de trabalho\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Relatórios e análise de dados\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate text-light-gray col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-x sq-2 text-light-gray me-1 mb-1&quot;&gt;&lt;use xlink:href=&quot;#icon-x&quot; /&gt;&lt;/svg&gt;\n                Painel de atividades\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate text-light-gray col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-x sq-2 text-light-gray me-1 mb-1&quot;&gt;&lt;use xlink:href=&quot;#icon-x&quot; /&gt;&lt;/svg&gt;\n                Controles/permissões de acesso\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate text-light-gray col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-x sq-2 text-light-gray me-1 mb-1&quot;&gt;&lt;use xlink:href=&quot;#icon-x&quot; /&gt;&lt;/svg&gt;\n                Ferramentas de colaboração\n              &lt;/li&gt;\n\n\n        &lt;/ul&gt;\n\n    \n&lt;/div&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n\n      \n&lt;div class=&quot;tab-pane fade&quot; id=&quot;nav-29281-1-about&quot; role=&quot;tabpanel&quot; aria-labelledby=&quot;nav-29281-1-about-tab&quot; tabindex=&quot;0&quot;&gt;\n  &lt;div class=&quot;accordion&quot;&gt;\n    &lt;h3 class=&quot;accordion-header d-md-none mb-0&quot; id=&quot;header-29281-1-about&quot;&gt;\n      &lt;button aria-expanded=&quot;true&quot; aria-controls=&quot;content-29281-1-about&quot; class=&quot;accordion-button text-uppercase fw-bold py-3 border-top border-primary px-0 collapsed&quot; data-bs-toggle=&quot;collapse&quot; data-bs-target=&quot;#content-29281-1-about&quot; type=&quot;button&quot;&gt;\n        sobre nós\n      &lt;/button&gt;\n    &lt;/h3&gt;\n    &lt;div id=&quot;content-29281-1-about&quot; class=&quot;tab-pane-content collapse d-md-block event-collapse&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;tab_about&quot; data-evdtl=&quot;tab&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n      &lt;p class=&quot;fs-5 fst-italic m-0 py-2 border-md-y border-md-top-0 border-primary&quot;&gt;\n        Essas informações foram obtidas do Faveo Helpdesk\n      &lt;/p&gt;\n      &lt;div class=&quot;row&quot;&gt;\n        &lt;div class=&quot;col-md-4 py-3&quot;&gt;\n          &lt;h3 class=&quot;h6&quot;&gt;\n            Quem usa Faveo Helpdesk?\n          &lt;/h3&gt;\n\n            &lt;p&gt;Este é um produto agnóstico do setor. Alguns dos setores atendidos incluem:\n\nEducação\nTecnologia da informação\nBancos\nCuidados de saúde\nONGs\nTelecomun...&lt;/p&gt;\n\n          &lt;p class=&quot;mb-0&quot;&gt;\n            &lt;a href=&quot;/software/147036/faveo-helpdesk&quot; class=&quot;d-none d-md-block fw-bold mt-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_product-details&quot; data-evdtl=&quot;text_read-more&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n              Leia mais\n            \n&lt;/a&gt;\n          &lt;/p&gt;\n        &lt;/div&gt;\n        &lt;div class=&quot;col-md-4 d-none d-md-block py-3 border-start border-end border-primary&quot;&gt;\n          &lt;h3 class=&quot;h6&quot;&gt;\n            &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-globe sq-2 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-globe&quot; /&gt;&lt;/svg&gt;\n            Países disponíveis\n          &lt;/h3&gt;\n\n            &lt;p&gt;\n  Alemanha, Arábia Saudita, Barein, Brasil, Bélgica, Catar, Dinamarca, Egito, Emirados Árabes Unidos, Espanha\n  \n    &lt;span class=&quot;collapse&quot; id=&quot;read_more-bbb35ff2-fa31-4421-8e2a-07ab9a33ef99&quot;&gt;, Estados Unidos, França, Itália, Jordânia, Kuwait, Líbano, México, Omã, Países Baixos, Quênia, Reino Unido, África do Sul, Índia&lt;/span&gt;\n    \n      e outros 13\n    \n  \n&lt;/p&gt;\n\n        &lt;/div&gt;\n        &lt;div class=&quot;col-md-4 py-3&quot;&gt;\n          &lt;h3 class=&quot;h6&quot;&gt;\n            &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-speech-bubble-lines sq-2 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-speech-bubble-lines&quot; /&gt;&lt;/svg&gt;\n            Idiomas\n          &lt;/h3&gt;\n\n            &lt;p&gt;\n  espanhol, francês, indonésio, inglês, italiano, norueguês, português, russo, árabe\n  \n&lt;/p&gt;\n\n        &lt;/div&gt;\n        &lt;a href=&quot;/software/147036/faveo-helpdesk&quot; class=&quot;d-block d-md-none fw-bold mt-2 mb-4 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_product-details&quot; data-evdtl=&quot;text_read-more&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n          Leia mais\n        \n&lt;/a&gt;\n      &lt;/div&gt;\n    \n&lt;/div&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n    &lt;/div&gt;\n  &lt;/div&gt;\n  &lt;footer class=&quot;card-footer bg-transparent d-flex justify-content-end align-items-center&quot;&gt;\n\n    &lt;sylar-social-share data-url=&quot;/software/147036/faveo-helpdesk&quot; data-text=&quot; - Faveo Helpdesk&quot; data-distance=&quot;4&quot;&gt;\n  &lt;button class=&quot;btn btn-link fw-700 d-flex align-items-center event&quot; data-toggle data-evcmp=&quot;product-card&quot; data-evdst=&quot;toggle-share&quot; data-evdtl=&quot;share&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot;&gt;\n  \n    \n      &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-share sq-1 me-2 border-primary-80 social-show-icon&quot;&gt;&lt;use xlink:href=&quot;#icon-share&quot; /&gt;&lt;/svg&gt;\n      &lt;svg viewBox=&quot;0 0 11 10&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-close-light sq-1 me-2 social-close-icon&quot;&gt;&lt;use xlink:href=&quot;#icon-close-light&quot; /&gt;&lt;/svg&gt;\n      &lt;span class=&quot;lh-1&quot;&gt;Compartilhar&lt;/span&gt;\n    \n    &lt;span class=&quot;visually-hidden&quot;&gt;Compartilhar&lt;/span&gt;\n  \n&lt;/button&gt;\n  &lt;div data-share-buttons class=&quot;social-share-buttons social-share-buttons--rounded bg-white rounded-pill position-absolute z-1&quot;&gt;\n  &lt;div class=&quot;social-share d-flex px-2 column-gap-2&quot;&gt;\n    &lt;button class=&quot;btn btn-primary p-2&quot; aria-label=&quot;Facebook&quot; data-facebook&gt;\n  \n  \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-facebook text-white sq-2&quot;&gt;&lt;use xlink:href=&quot;#icon-facebook&quot; /&gt;&lt;/svg&gt;\n  \n  &lt;span class=&quot;text-truncate&quot;&gt;&lt;/span&gt;\n  \n  \n\n\n&lt;/button&gt;\n    &lt;button class=&quot;btn btn-primary p-2&quot; aria-label=&quot;Linkedin&quot; data-linkedin&gt;\n  \n  \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-linkedin text-white sq-2&quot;&gt;&lt;use xlink:href=&quot;#icon-linkedin&quot; /&gt;&lt;/svg&gt;\n  \n  &lt;span class=&quot;text-truncate&quot;&gt;&lt;/span&gt;\n  \n  \n\n\n&lt;/button&gt;\n    &lt;button class=&quot;btn btn-primary p-2&quot; aria-label=&quot;Twitter&quot; data-twitter&gt;\n  \n  \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-twitter text-white sq-2&quot;&gt;&lt;use xlink:href=&quot;#icon-twitter&quot; /&gt;&lt;/svg&gt;\n  \n  &lt;span class=&quot;text-truncate&quot;&gt;&lt;/span&gt;\n  \n  \n\n\n&lt;/button&gt;\n    &lt;button class=&quot;btn btn-primary p-2&quot; role=&quot;button&quot; aria-label=&quot;Link&quot; data-bs-toggle=&quot;popover&quot; data-bs-content=&quot;Link copiado!&quot; data-bs-custom-class=&quot;socialshare-popover&quot; data-bs-placement=&quot;top&quot; data-bs-trigger=&quot;focus&quot; data-copy tabindex=&quot;0&quot;&gt;\n  \n  \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-link text-white sq-2&quot;&gt;&lt;use xlink:href=&quot;#icon-link&quot; /&gt;&lt;/svg&gt;\n  \n  &lt;span class=&quot;text-truncate&quot;&gt;&lt;/span&gt;\n  \n  \n\n\n&lt;/button&gt;\n    &lt;button class=&quot;btn btn-primary p-2&quot; aria-label=&quot;Email&quot; data-mail&gt;\n  \n  \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-envelope text-white sq-2&quot;&gt;&lt;use xlink:href=&quot;#icon-envelope&quot; /&gt;&lt;/svg&gt;\n  \n  &lt;span class=&quot;text-truncate&quot;&gt;&lt;/span&gt;\n  \n  \n\n\n&lt;/button&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n&lt;/sylar-social-share&gt;\n  &lt;/footer&gt;\n&lt;/article&gt;\n&lt;/div&gt;&lt;p&gt;&lt;b&gt;Principais funcionalidades&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Compatível com todos os sistemas operacionais&lt;/li&gt;&lt;li&gt;Definição de um fluxo de trabalho personalizado para a criação de tíquetes&lt;/li&gt;&lt;li&gt;Ativação de um sistema de respostas automáticas&lt;/li&gt;&lt;li&gt;Sistema responsivo para uso em dispositivos móveis&lt;/li&gt;&lt;/ul&gt;&lt;p class=&quot;text-start&quot;&gt;\n&lt;div data-ecommerce-product-id=&quot;881d4e9b-0200-4bca-9cfd-a6d200b3ea80&quot; data-ecommerce-list=&quot;Blog related products&quot; class=&quot;d-inline&quot;&gt;\n  &lt;a href=&quot;/software/147036/faveo-helpdesk&quot; class=&quot;wp-btn-cta-large evnt event&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot; data-new-tab=&quot;Abre em uma nova aba&quot; data-evcmp=&quot;product-card&quot; data-evct=&quot;saiba-mais&quot; data-evdst=&quot;go-to_product-details&quot; data-evna=&quot;engagement_product_click&quot;&gt;&lt;span&gt;Saiba mais&lt;/span&gt;&lt;/a&gt;\n&lt;/div&gt;&lt;/p&gt;&lt;h2&gt;2.  \n&lt;div data-ecommerce-product-id=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot; data-ecommerce-list=&quot;Blog related products&quot; class=&quot;d-inline&quot;&gt;\n  &lt;a href=&quot;/x/14471/bitrix24?clickout_type=landing_page&amp;amp;clickout_placement=article-show-landing_page-blog&amp;amp;ecommerce_list_name=Blog+related+products&amp;amp;item_index=4&quot; class=&quot;event&quot; rel=&quot;noopener noreferrer nofollow&quot; target=&quot;_blank&quot; onclick=&quot;ClickoutLink.run(this);&quot; data-new-tab=&quot;Abre em uma nova aba&quot; data-clickout-icon data-evcmp=&quot;product-card&quot; data-evct=&quot;bitrix24&quot; data-evdst=&quot;go-to_vendor-website&quot; data-evna=&quot;engagement_product_clickout&quot;&gt;&lt;span&gt;Bitrix24&lt;/span&gt;&lt;/a&gt;\n&lt;/div&gt;&lt;/h2&gt;&lt;figure class=&quot;aligncenter&quot;&gt;&lt;img title=&quot;sistemas-tickets-gratuitos-BR-Capterra-Image-2&quot; alt=&quot;Visualização de bate-papo do Bitrix24&quot; class=&quot;aligncenter&quot; fetchpriority=&quot;high&quot; src=&quot;https://images.ctfassets.net/63bmaubptoky/2ebxJIVjfXRfkcasscMSQT/c9006996cb20428e08fa0f13623a72ef/sistemas-tickets-gratuitos-BR-Capterra-Image-2.png&quot; srcset=&quot;https://images.ctfassets.net/63bmaubptoky/2ebxJIVjfXRfkcasscMSQT/c9006996cb20428e08fa0f13623a72ef/sistemas-tickets-gratuitos-BR-Capterra-Image-2.png?w=400 400w, https://images.ctfassets.net/63bmaubptoky/2ebxJIVjfXRfkcasscMSQT/c9006996cb20428e08fa0f13623a72ef/sistemas-tickets-gratuitos-BR-Capterra-Image-2.png?w=700 700w, https://images.ctfassets.net/63bmaubptoky/2ebxJIVjfXRfkcasscMSQT/c9006996cb20428e08fa0f13623a72ef/sistemas-tickets-gratuitos-BR-Capterra-Image-2.png?w=1000 1000w, https://images.ctfassets.net/63bmaubptoky/2ebxJIVjfXRfkcasscMSQT/c9006996cb20428e08fa0f13623a72ef/sistemas-tickets-gratuitos-BR-Capterra-Image-2.png?w=1500 1500w, https://images.ctfassets.net/63bmaubptoky/2ebxJIVjfXRfkcasscMSQT/c9006996cb20428e08fa0f13623a72ef/sistemas-tickets-gratuitos-BR-Capterra-Image-2.png?w=2200 2200w&quot; sizes=&quot;(min-resolution: 2x) 2200px, (min-width: 992px) 1000px, 95vw&quot;/&gt;&lt;figcaption&gt;Visualização de bate-papo exibindo conversas no Bitrix24 (&lt;a href=&quot;/software/113540/bitrix24&quot; rel=&quot;nofollow noopener noreferrer&quot; target=&quot;_blank&quot;&gt;Fonte&lt;/a&gt;)&lt;/figcaption&gt;&lt;/figure&gt;&lt;p&gt;O Bitrix24 é um sistema de help desk gratuito e de código aberto com instalação local que oferece integração com &lt;a href=&quot;/directory/2/customer-relationship-management/software&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;softwares de gerenciamento de relacionamento com o cliente&lt;/a&gt; (CRM). Ele traz uma abordagem omnicanal para o suporte ao cliente, permitindo interações por meio de vários canais, como e-mail, telefone, bate-papo ao vivo, redes sociais e mensagens via celular. &lt;/p&gt;&lt;p&gt;Além da emissão de tíquetes para gerenciar consultas, o Bitrix24 oferece recursos como automação de fluxo de trabalho, gerenciamento de tarefas com &lt;a href=&quot;/blog/1181/scrum-e-kanban&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;quadros Kanban&lt;/a&gt;, ferramentas de relatórios e aplicativos móveis para gerenciar operações.&lt;/p&gt;&lt;p&gt;A versão de código aberto do Bitrix24 vem com bots e respostas prontas para ajudar a lidar com grandes volumes de chamados de clientes. Os usuários também podem criar vários canais de suporte, entre gratuitos ou premium, para diferentes níveis de clientes, com cada canal tendo horários de funcionamento e atribuições de agentes personalizáveis.&lt;/p&gt;\n&lt;div data-ecommerce-product-id=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot; data-ecommerce-list=&quot;Blog related products&quot; class=&quot;d-inline-block w-100&quot;&gt;\n  \n&lt;article class=&quot;card product-card-new mb-3 border-neutral-40 rounded-4 shadow-sm pt-2&quot;&gt;\n\n  \n&lt;div class=&quot;card-header border-0 bg-transparent row&quot;&gt;\n  &lt;div class=&quot;col d-flex align-items-start align-items-md-center&quot;&gt;\n    &lt;a href=&quot;/software/113540/bitrix24&quot; class=&quot;logo-container float-start me-3 d-flex mb-3 mb-md-0 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_product-details&quot; data-evdtl=&quot;logo_product&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n      &lt;img alt=&quot;Logotipo do Bitrix24&quot; class=&quot;img-fluid&quot; height=&quot;70&quot; loading=&quot;lazy&quot; src=&quot;https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png?w=90&amp;amp;h=90&amp;amp;fit=max&amp;amp;dpr=3&amp;amp;auto=format&amp;amp;q=50&quot; width=&quot;70&quot;&gt;\n    \n&lt;/a&gt;\n    &lt;div class=&quot;d-flex flex-column justify-content-center&quot;&gt;\n      &lt;h2 id=&quot;product_14471&quot; class=&quot;h5 fw-bold mb-2&quot;&gt;\n        &lt;a href=&quot;/x/14471/bitrix24?clickout_type=landing_page&amp;amp;clickout_placement=article-show-landing_page-name&amp;amp;ecommerce_list_name=Category&amp;amp;item_index=5&quot; class=&quot;event&quot; rel=&quot;nofollow&quot; target=&quot;_blank&quot; onclick=&quot;ClickoutLink.run(this);&quot; data-new-tab=&quot;Abre em uma nova aba&quot; data-clickout-icon data-evcmp=&quot;product-card&quot; data-evct=&quot;bitrix24&quot; data-evdst=&quot;go-to_vendor-website&quot; data-evdtl=&quot;text-link_product-name&quot; data-evna=&quot;engagement_product_clickout&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;Bitrix24&lt;/a&gt;\n      &lt;/h2&gt;\n      &lt;div class=&quot;d-md-flex mb-3 mb-md-0 align-items-center&quot;&gt;\n        &lt;a href=&quot;/software/113540/bitrix24#reviews&quot; class=&quot;star-rating-component star-rating-component--primary d-inline-flex align-top flex-wrap column-gap-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;text-link_review-count&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n  &lt;span class=&quot;d-flex align-items-center&quot;&gt;\n    &lt;span class=&quot;stars-wrapper&quot;&gt;\n      \n        \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n\n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n\n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n\n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n\n\n\n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star-o &quot;&gt;&lt;use xlink:href=&quot;#icon-star-o&quot; /&gt;&lt;/svg&gt;\n\n      \n    &lt;/span&gt;\n    \n      &lt;span class=&quot;ms-1&quot;&gt;\n        4,2\n      &lt;/span&gt;\n    \n  &lt;/span&gt;\n  \n    &lt;span&gt;\n      (990)\n    &lt;/span&gt;\n    &lt;span class=&quot;visually-hidden&quot;&gt;\n      Avaliações\n    &lt;/span&gt;\n  \n\n&lt;/a&gt;\n\n      &lt;/div&gt;\n    &lt;/div&gt;\n  &lt;/div&gt;\n\n  &lt;div class=&quot;d-flex align-items-center col-md-auto&quot;&gt;\n    &lt;a href=&quot;/x/14471/bitrix24?clickout_type=landing_page&amp;amp;clickout_placement=article-show-landing_page&amp;amp;ecommerce_list_name=Category&amp;amp;item_index=5&quot; class=&quot;btn btn-preferred w-100 d-inline-flex align-items-center justify-content-center event&quot; rel=&quot;nofollow&quot; target=&quot;_blank&quot; onclick=&quot;ClickoutLink.run(this);&quot; data-new-tab=&quot;Abre em uma nova aba&quot; data-evcmp=&quot;product_card&quot; data-evdst=&quot;go-to_vendor-website&quot; data-evdtl=&quot;button_visit-website&quot; data-evna=&quot;engagement_product_clickout&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n  \n  \n  &lt;span class=&quot;text-truncate&quot;&gt;Acesse o site&lt;/span&gt;\n  \n  &lt;svg viewBox=&quot;0 0 18 18&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-external-link square sq-1 ms-2&quot;&gt;&lt;use xlink:href=&quot;#icon-external-link&quot; /&gt;&lt;/svg&gt;\n\n&lt;/a&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n  &lt;div class=&quot;card-body pt-2 pb-0&quot;&gt;\n    &lt;nav class=&quot;d-none d-md-block border-top border-bottom border-primary&quot; aria-label=&quot;navigation Bitrix24&quot;&gt;\n      &lt;div class=&quot;nav pt-2&quot; id=&quot;nav-14471-4&quot; role=&quot;tablist&quot;&gt;\n\n          &lt;button id=&quot;nav-14471-4-reviews-tab&quot; type=&quot;button&quot; class=&quot;nav-link text-uppercase small-3 fw-700 ls-1 py-2 active event&quot; role=&quot;tab&quot; data-bs-toggle=&quot;tab&quot; data-bs-target=&quot;#nav-14471-4-reviews&quot; aria-controls=&quot;nav-14471-4-reviews&quot; aria-selected=&quot;true&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;show_reviews-details&quot; data-evdtl=&quot;text_reviews-details&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n            detalhes da avaliação\n          \n&lt;/button&gt;\n\n        &lt;button id=&quot;nav-14471-4-features-tab&quot; type=&quot;button&quot; class=&quot;nav-link text-uppercase small-3 fw-700 ls-1 py-2 event&quot; role=&quot;tab&quot; data-bs-toggle=&quot;tab&quot; data-bs-target=&quot;#nav-14471-4-features&quot; aria-controls=&quot;nav-14471-4-features&quot; aria-selected=&quot;true&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;show_features&quot; data-evdtl=&quot;text_features&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n          recursos\n        \n&lt;/button&gt;\n\n          &lt;button id=&quot;nav-14471-4-prosandcons-tab&quot; type=&quot;button&quot; class=&quot;nav-link text-uppercase small-3 fw-700 ls-1 py-2 event&quot; role=&quot;tab&quot; data-bs-toggle=&quot;tab&quot; data-bs-target=&quot;#nav-14471-4-prosandcons&quot; aria-controls=&quot;nav-14471-4-prosandcons&quot; aria-selected=&quot;true&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;show_pros-cons&quot; data-evdtl=&quot;text_pros-cons&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n            prós e contras\n          \n&lt;/button&gt;\n\n        &lt;button id=&quot;nav-14471-4-about-tab&quot; type=&quot;button&quot; class=&quot;nav-link text-uppercase small-3 fw-700 ls-1 py-2 event&quot; role=&quot;tab&quot; data-bs-toggle=&quot;tab&quot; data-bs-target=&quot;#nav-14471-4-about&quot; aria-controls=&quot;nav-14471-4-about&quot; aria-selected=&quot;true&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;show_about&quot; data-evdtl=&quot;text_about&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n          sobre nós\n        \n&lt;/button&gt;\n      &lt;/div&gt;\n    &lt;/nav&gt;\n    &lt;div class=&quot;tab-content tab-content-card&quot; id=&quot;nav-tabContent&quot;&gt;\n\n        \n&lt;div class=&quot;tab-pane fade show active&quot; id=&quot;nav-14471-4-reviews&quot; role=&quot;tabpanel&quot; aria-labelledby=&quot;nav-14471-4-reviews-tab&quot; tabindex=&quot;0&quot;&gt;\n  &lt;div class=&quot;accordion&quot;&gt;\n    &lt;h3 class=&quot;accordion-header d-md-none mb-0 p-0&quot; id=&quot;header-14471-4-reviews&quot;&gt;\n      &lt;button aria-expanded=&quot;false&quot; aria-controls=&quot;content-14471-4-reviews&quot; class=&quot;accordion-button text-uppercase fw-bold py-3 border-top border-primary px-0 collapsed&quot; data-bs-toggle=&quot;collapse&quot; data-bs-target=&quot;#content-14471-4-reviews&quot; type=&quot;button&quot;&gt;\n        detalhes da avaliação\n      &lt;/button&gt;\n    &lt;/h3&gt;\n    &lt;div id=&quot;content-14471-4-reviews&quot; class=&quot;tab-pane-content collapse d-md-block event-collapse&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;tab_reviews-details&quot; data-evdtl=&quot;tab&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n      &lt;p class=&quot;fs-5 fst-italic m-0 py-2 border-md-y border-md-top-0 border-primary&quot;&gt;\n        Essas informações foram obtidas de avaliações de usuários verificados do Bitrix24\n      &lt;/p&gt;\n      &lt;div class=&quot;row&quot;&gt;\n        &lt;div class=&quot;col-md-4 py-3 d-none d-md-block&quot;&gt;\n\n            &lt;a href=&quot;/software/113540/bitrix24?overall_rating_ge=5#facets#reviews&quot; class=&quot;row g-0 align-items-center cursor-pointer text-decoration-none mb-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;reviews_5&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n              &lt;div class=&quot;col-2 d-flex align-items-center&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star text-neutral-99 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n                5\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-7 pe-2&quot;&gt;\n                &lt;div class=&quot;progress-component progress progress-component--positive w-100&quot; aria-valuenow=&quot;456&quot; aria-valuemin=&quot;0&quot; aria-valuemax=&quot;990&quot; aria-label=&quot;Encontre avaliações segundo pontuações: 5&quot; role=&quot;meter&quot;&gt;\n  &lt;div class=&quot;progress-bar&quot; style=&quot;width: 46%&quot;&gt;&lt;/div&gt;\n&lt;/div&gt;\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-3&quot;&gt;\n                456\n              &lt;/div&gt;\n            \n&lt;/a&gt;\n\n            &lt;a href=&quot;/software/113540/bitrix24?overall_rating_ge=4#facets#reviews&quot; class=&quot;row g-0 align-items-center cursor-pointer text-decoration-none mb-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;reviews_4&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n              &lt;div class=&quot;col-2 d-flex align-items-center&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star text-neutral-99 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n                4\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-7 pe-2&quot;&gt;\n                &lt;div class=&quot;progress-component progress progress-component--positive w-100&quot; aria-valuenow=&quot;355&quot; aria-valuemin=&quot;0&quot; aria-valuemax=&quot;990&quot; aria-label=&quot;Encontre avaliações segundo pontuações: 4&quot; role=&quot;meter&quot;&gt;\n  &lt;div class=&quot;progress-bar&quot; style=&quot;width: 36%&quot;&gt;&lt;/div&gt;\n&lt;/div&gt;\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-3&quot;&gt;\n                355\n              &lt;/div&gt;\n            \n&lt;/a&gt;\n\n            &lt;a href=&quot;/software/113540/bitrix24?overall_rating_ge=3#facets#reviews&quot; class=&quot;row g-0 align-items-center cursor-pointer text-decoration-none mb-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;reviews_3&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n              &lt;div class=&quot;col-2 d-flex align-items-center&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star text-neutral-99 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n                3\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-7 pe-2&quot;&gt;\n                &lt;div class=&quot;progress-component progress progress-component--positive w-100&quot; aria-valuenow=&quot;120&quot; aria-valuemin=&quot;0&quot; aria-valuemax=&quot;990&quot; aria-label=&quot;Encontre avaliações segundo pontuações: 3&quot; role=&quot;meter&quot;&gt;\n  &lt;div class=&quot;progress-bar&quot; style=&quot;width: 12%&quot;&gt;&lt;/div&gt;\n&lt;/div&gt;\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-3&quot;&gt;\n                120\n              &lt;/div&gt;\n            \n&lt;/a&gt;\n\n            &lt;a href=&quot;/software/113540/bitrix24?overall_rating_ge=2#facets#reviews&quot; class=&quot;row g-0 align-items-center cursor-pointer text-decoration-none mb-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;reviews_2&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n              &lt;div class=&quot;col-2 d-flex align-items-center&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star text-neutral-99 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n                2\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-7 pe-2&quot;&gt;\n                &lt;div class=&quot;progress-component progress progress-component--positive w-100&quot; aria-valuenow=&quot;29&quot; aria-valuemin=&quot;0&quot; aria-valuemax=&quot;990&quot; aria-label=&quot;Encontre avaliações segundo pontuações: 2&quot; role=&quot;meter&quot;&gt;\n  &lt;div class=&quot;progress-bar&quot; style=&quot;width: 3%&quot;&gt;&lt;/div&gt;\n&lt;/div&gt;\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-3&quot;&gt;\n                29\n              &lt;/div&gt;\n            \n&lt;/a&gt;\n\n            &lt;a href=&quot;/software/113540/bitrix24?overall_rating_ge=1#facets#reviews&quot; class=&quot;row g-0 align-items-center cursor-pointer text-decoration-none mb-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;reviews_1&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n              &lt;div class=&quot;col-2 d-flex align-items-center&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star text-neutral-99 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n                1\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-7 pe-2&quot;&gt;\n                &lt;div class=&quot;progress-component progress progress-component--positive w-100&quot; aria-valuenow=&quot;30&quot; aria-valuemin=&quot;0&quot; aria-valuemax=&quot;990&quot; aria-label=&quot;Encontre avaliações segundo pontuações: 1&quot; role=&quot;meter&quot;&gt;\n  &lt;div class=&quot;progress-bar&quot; style=&quot;width: 3%&quot;&gt;&lt;/div&gt;\n&lt;/div&gt;\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-3&quot;&gt;\n                30\n              &lt;/div&gt;\n            \n&lt;/a&gt;\n\n        &lt;/div&gt;\n        &lt;div class=&quot;col-md-4 py-3 border-md-x border-primary&quot;&gt;\n          &lt;ul class=&quot;list-unstyled m-0&quot;&gt;\n            &lt;li class=&quot;d-flex justify-content-between mb-2&quot;&gt;\n              Praticidade\n              &lt;span class=&quot;star-rating-component star-rating-component--primary d-inline-flex align-top flex-wrap column-gap-2&quot;&gt;\n  \n  \n  &lt;span class=&quot;d-flex align-items-center&quot;&gt;\n    &lt;span class=&quot;stars-wrapper&quot;&gt;\n      \n        &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n      \n    &lt;/span&gt;\n    \n      &lt;span class=&quot;ms-1&quot;&gt;\n        4,0\n      &lt;/span&gt;\n    \n  &lt;/span&gt;\n  \n\n\n&lt;/span&gt;\n            &lt;/li&gt;\n            &lt;li class=&quot;d-flex justify-content-between mb-2&quot;&gt;\n              Atendimento ao cliente\n              &lt;span class=&quot;star-rating-component star-rating-component--primary d-inline-flex align-top flex-wrap column-gap-2&quot;&gt;\n  \n  \n  &lt;span class=&quot;d-flex align-items-center&quot;&gt;\n    &lt;span class=&quot;stars-wrapper&quot;&gt;\n      \n        &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n      \n    &lt;/span&gt;\n    \n      &lt;span class=&quot;ms-1&quot;&gt;\n        4,0\n      &lt;/span&gt;\n    \n  &lt;/span&gt;\n  \n\n\n&lt;/span&gt;\n            &lt;/li&gt;\n            &lt;li class=&quot;d-flex justify-content-between&quot;&gt;\n              Relação qualidade/preço\n              &lt;span class=&quot;star-rating-component star-rating-component--primary d-inline-flex align-top flex-wrap column-gap-2&quot;&gt;\n  \n  \n  &lt;span class=&quot;d-flex align-items-center&quot;&gt;\n    &lt;span class=&quot;stars-wrapper&quot;&gt;\n      \n        &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n      \n    &lt;/span&gt;\n    \n      &lt;span class=&quot;ms-1&quot;&gt;\n        4,2\n      &lt;/span&gt;\n    \n  &lt;/span&gt;\n  \n\n\n&lt;/span&gt;\n            &lt;/li&gt;\n          &lt;/ul&gt;\n\n            &lt;div class=&quot;d-none d-md-block mt-3&quot;&gt;\n              &lt;h3 class=&quot;h6 mb-1&quot;&gt;Avaliadores verificados&lt;/h3&gt;\n              &lt;a href=&quot;/software/113540/bitrix24#reviews#reviews&quot; class=&quot;text-decoration-none event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;verified-reviewers&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/73184dc1294fc3943f8b777c8242dc66.jpeg&quot; width=&quot;32&quot;&gt;\n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/eccc16b27873cbb65c3f38bbbb747a22.jpeg&quot; width=&quot;32&quot;&gt;\n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/55fef4123f9ce2b1275e2c1194e30e73.jpeg&quot; width=&quot;32&quot;&gt;\n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/99bc1f95ea6b934ce45cb41ebe725858.jpeg&quot; width=&quot;32&quot;&gt;\n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/f98b2b72ebcb134433923d11ec99c34b.jpeg&quot; width=&quot;32&quot;&gt;\n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/c87a07255053e195e065e7456531abb7.jpeg&quot; width=&quot;32&quot;&gt;\n\n\n                  &lt;span class=&quot;profile-picture profile-picture-cluster rounded-circle border-white bg-smoke d-inline-flex align-items-center justify-content-center&quot;&gt;\n                    +\n                  &lt;/span&gt;\n\n              \n&lt;/a&gt;\n            &lt;/div&gt;\n\n        &lt;/div&gt;\n        &lt;div class=&quot;col-md-4 py-3&quot;&gt;\n          &lt;div class=&quot;bg-md-transparent p-3 p-md-0 rounded&quot;&gt;\n            \n  &lt;div class=&quot;i18n-translation_container mb-3&quot; data-entity=&quot;review&quot; data-translation-id=&quot;3760499&quot; data-container-view=&quot;ca-product-card-review&quot; data-product-original-id=&quot;113540&quot; data-product-slug=&quot;bitrix24&quot; data-background-translate=&quot;3760499&quot;&gt;\n  \n    &lt;div class=&quot;&quot;&gt;\n  \n  \n&lt;/div&gt;\n    &lt;p&gt;\n      &quot;Utilizamos a plataforma há cerca de 4 anos, e tem sido uma excelente experiência. É um sistema...&quot;\n      &lt;a href=&quot;/software/113540/bitrix24?review=Capterra___7136016#highlighted-review&quot; class=&quot;d-block fw-bold mt-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;read-full-review&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n        Leia a avaliação completa\n      \n&lt;/a&gt;\n    &lt;/p&gt;\n\n    &lt;div class=&quot;d-flex align-items-center&quot;&gt;\n      &lt;img alt=&quot;Fabrice&quot; class=&quot;profile-picture rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://reviews.capterra.com/cdn/profile-images/linkedin/02ce3a50deeb9642cda2bd8bdb06ea72a4e6a04fbeaba46bbdd9cee1a0e1d8ed.jpeg&quot; width=&quot;32&quot;&gt;\n\n      &lt;div class=&quot;ms-2&quot;&gt;\n        &lt;div class=&quot;fw-bold fs-4&quot;&gt;\n          Fabrice\n        &lt;/div&gt;\n        &lt;div class=&quot;fs-5 text-ash&quot;&gt;\n\n            CEO, Brasil\n\n        &lt;/div&gt;\n      &lt;/div&gt;\n    &lt;/div&gt;\n  \n&lt;/div&gt;\n\n          &lt;/div&gt;\n        &lt;/div&gt;\n      &lt;/div&gt;\n    \n&lt;/div&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n\n      \n&lt;div class=&quot;tab-pane fade&quot; id=&quot;nav-14471-4-features&quot; role=&quot;tabpanel&quot; aria-labelledby=&quot;nav-14471-4-features-tab&quot; tabindex=&quot;0&quot;&gt;\n  &lt;div class=&quot;accordion&quot;&gt;\n    &lt;h3 class=&quot;accordion-header d-md-none mb-0&quot; id=&quot;header-14471-4-features&quot;&gt;\n      &lt;button aria-expanded=&quot;true&quot; aria-controls=&quot;content-14471-4-features&quot; class=&quot;accordion-button text-uppercase fw-bold py-3 border-top border-primary px-0 collapsed&quot; data-bs-toggle=&quot;collapse&quot; data-bs-target=&quot;#content-14471-4-features&quot; type=&quot;button&quot;&gt;\n        recursos\n        &lt;span class=&quot;fs-5 text-ash bg-smoke text-lowercase border border rounded px-2 py-1 ms-2&quot;&gt;\n          12 de 12\n        &lt;/span&gt;\n      &lt;/button&gt;\n    &lt;/h3&gt;\n    &lt;div id=&quot;content-14471-4-features&quot; class=&quot;tab-pane-content collapse d-md-block event-collapse&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;tab_features&quot; data-evdtl=&quot;tab&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n      &lt;p class=&quot;fs-5 fst-italic m-0 py-2 border-md-y border-md-top-0 border-primary&quot;&gt;\n        Essas informações foram obtidas do Bitrix24\n      &lt;/p&gt;\n\n        &lt;ul class=&quot;list-unstyled row m-0 py-3&quot;&gt;\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Task Editing\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Comentários/notas\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Priorização\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Ferramentas de colaboração\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Listas de tarefas\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Gestão do fluxo de trabalho\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Gestão de atribuições\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Rastreamento do projeto\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Controle de horas\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Gestão de prazos\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Rastreamento de dependências\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Gestão de recursos\n              &lt;/li&gt;\n\n\n        &lt;/ul&gt;\n\n    \n&lt;/div&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n\n        \n&lt;div class=&quot;tab-pane fade&quot; id=&quot;nav-14471-4-prosandcons&quot; role=&quot;tabpanel&quot; aria-labelledby=&quot;nav-14471-4-prosandcons-tab&quot; tabindex=&quot;0&quot;&gt;\n  &lt;div class=&quot;accordion&quot;&gt;\n    &lt;h3 class=&quot;accordion-header d-md-none mb-0&quot; id=&quot;header-14471-4-prosandcons&quot;&gt;\n      &lt;button aria-expanded=&quot;true&quot; aria-controls=&quot;content-14471-4-prosandcons&quot; class=&quot;accordion-button text-uppercase fw-bold py-3 border-top border-primary px-0 collapsed&quot; data-bs-toggle=&quot;collapse&quot; data-bs-target=&quot;#content-14471-4-prosandcons&quot; type=&quot;button&quot;&gt;\n        prós e contras\n      &lt;/button&gt;\n    &lt;/h3&gt;\n    &lt;div id=&quot;content-14471-4-prosandcons&quot; class=&quot;tab-pane-content collapse d-md-block event-collapse&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;tab_pros-cons&quot; data-evdtl=&quot;tab&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n      &lt;p class=&quot;fs-5 fst-italic m-0 py-2 border-md-y border-md-top-0 border-primary&quot;&gt;\n        &lt;em&gt;\n          Essas informações foram obtidas de avaliações de usuários verificados do Bitrix24\n        &lt;/em&gt;\n      &lt;/p&gt;\n      &lt;div class=&quot;row&quot;&gt;\n        &lt;div class=&quot;col-md-6 py-3 border-end border-primary&quot;&gt;\n          &lt;h3 class=&quot;h6&quot;&gt;\n            &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-plus-circle sq-2 me-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-plus-circle&quot; /&gt;&lt;/svg&gt;\n            Vantagens:\n          &lt;/h3&gt;\n          &lt;p class=&quot;mb-0&quot;&gt;\n            O software é extremamente barato. Há uma boa quantidade de funcionalidades em todos os níveis dos planos de assinatura.\n            &lt;a href=&quot;/software/113540/bitrix24#reviews&quot; class=&quot;d-block fw-bold mt-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;pros&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n              Leia mais\n            \n&lt;/a&gt;\n          &lt;/p&gt;\n        &lt;/div&gt;\n        &lt;div class=&quot;col-md-6 py-3&quot;&gt;\n          &lt;h3 class=&quot;h6&quot;&gt;\n            &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-minus-circle sq-2 me-1 text-danger&quot;&gt;&lt;use xlink:href=&quot;#icon-minus-circle&quot; /&gt;&lt;/svg&gt;\n            Desvantagens:\n          &lt;/h3&gt;\n          &lt;p class=&quot;mb-0&quot;&gt;\n            Algumas ferramentas estão escondidas em locais inesperados dentro de outras ferramentas, o que torna o processo de navegação bastante frustrante.\n            &lt;a href=&quot;/software/113540/bitrix24#reviews&quot; class=&quot;d-block fw-bold mt-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;cons&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n              Leia mais\n            \n&lt;/a&gt;\n          &lt;/p&gt;\n        &lt;/div&gt;\n      &lt;/div&gt;\n    \n&lt;/div&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n\n      \n&lt;div class=&quot;tab-pane fade&quot; id=&quot;nav-14471-4-about&quot; role=&quot;tabpanel&quot; aria-labelledby=&quot;nav-14471-4-about-tab&quot; tabindex=&quot;0&quot;&gt;\n  &lt;div class=&quot;accordion&quot;&gt;\n    &lt;h3 class=&quot;accordion-header d-md-none mb-0&quot; id=&quot;header-14471-4-about&quot;&gt;\n      &lt;button aria-expanded=&quot;true&quot; aria-controls=&quot;content-14471-4-about&quot; class=&quot;accordion-button text-uppercase fw-bold py-3 border-top border-primary px-0 collapsed&quot; data-bs-toggle=&quot;collapse&quot; data-bs-target=&quot;#content-14471-4-about&quot; type=&quot;button&quot;&gt;\n        sobre nós\n      &lt;/button&gt;\n    &lt;/h3&gt;\n    &lt;div id=&quot;content-14471-4-about&quot; class=&quot;tab-pane-content collapse d-md-block event-collapse&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;tab_about&quot; data-evdtl=&quot;tab&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n      &lt;p class=&quot;fs-5 fst-italic m-0 py-2 border-md-y border-md-top-0 border-primary&quot;&gt;\n        Essas informações foram obtidas do Bitrix24\n      &lt;/p&gt;\n      &lt;div class=&quot;row&quot;&gt;\n        &lt;div class=&quot;col-md-4 py-3&quot;&gt;\n          &lt;h3 class=&quot;h6&quot;&gt;\n            Quem usa Bitrix24?\n          &lt;/h3&gt;\n\n            &lt;p&gt;O Bitrix24 é uma solução para todos os tipos de empresas. Tem algo para todos os departamentos: vendas, marketing, gestão de projetos, RH e muito...&lt;/p&gt;\n\n          &lt;p class=&quot;mb-0&quot;&gt;\n            &lt;a href=&quot;/software/113540/bitrix24&quot; class=&quot;d-none d-md-block fw-bold mt-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_product-details&quot; data-evdtl=&quot;text_read-more&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n              Leia mais\n            \n&lt;/a&gt;\n          &lt;/p&gt;\n        &lt;/div&gt;\n        &lt;div class=&quot;col-md-4 d-none d-md-block py-3 border-start border-end border-primary&quot;&gt;\n          &lt;h3 class=&quot;h6&quot;&gt;\n            &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-globe sq-2 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-globe&quot; /&gt;&lt;/svg&gt;\n            Países disponíveis\n          &lt;/h3&gt;\n\n            &lt;p&gt;\n  Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia\n  \n    &lt;span class=&quot;collapse&quot; id=&quot;read_more-622f253d-0804-45ad-a238-233febc73c0c&quot;&gt;, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin, Bermudas, Bielorrússia, Bolívia, Botsuana, Brasil, Brunei, Bulgária, Burquina Faso, Burundi, Butão, Bélgica, Bósnia e Herzegovina, Cabo Verde, Camarões, Camboja, Canadá, Catar, Cazaquistão, Chade, Chile, China, Chipre, Cidade do Vaticano, Colômbia, Comores, Congo - Kinshasa, Coreia do Sul, Costa Rica, Croácia, Cuba, Dinamarca, Djibuti, Dominica, Egito, El Salvador, Emirados Árabes Unidos, Equador, Eritreia, Eslováquia, Eslovênia, Espanha, Essuatíni, Estados Unidos, Estônia, Etiópia, Fiji, Filipinas, Finlândia, França, Gabão, Gana, Geórgia, Gibraltar, Granada, Groenlândia, Grécia, Guadalupe, Guam, Guatemala, Guernsey, Guiana, Guiana Francesa, Guiné, Guiné Equatorial, Guiné-Bissau, Gâmbia, Haiti, Honduras, Hong Kong, RAE da China, Hungria, Ilha Norfolk, Ilha de Man, Ilhas Aland, Ilhas Cayman, Ilhas Cook, Ilhas Faroé, Ilhas Malvinas, Ilhas Marianas do Norte, Ilhas Marshall, Ilhas Salomão, Ilhas Turcas e Caicos, Ilhas Virgens Americanas, Ilhas Virgens Britânicas, Indonésia, Iraque, Irlanda, Irã, Islândia, Israel, Itália, Iêmen, Jamaica, Japão, Jersey, Jordânia, Kuwait, Laos, Lesoto, Letônia, Libéria, Liechtenstein, Lituânia, Luxemburgo, Líbano, Líbia, Macau, RAE da China, Macedônia do Norte, Madagascar, Malaui, Maldivas, Mali, Malta, Malásia, Marrocos, Martinica, Mauritânia, Maurício, Mayotte, Mianmar (Birmânia), Micronésia, Moldávia, Mongólia, Montenegro, Montserrat, Moçambique, México, Mônaco, Namíbia, Nauru, Nepal, Nicarágua, Nigéria, Noruega, Nova Caledônia, Nova Zelândia, Níger, Omã, Palau, Panamá, Papua-Nova Guiné, Paquistão, Paraguai, Países Baixos, Peru, Polinésia Francesa, Polônia, Porto Rico, Portugal, Quirguistão, Quiribati, Quênia, Reino Unido, República Centro-Africana, República Dominicana, República do Congo, Reunião, Romênia, Ruanda, Rússia, Samoa, Samoa Americana, San Marino, Santa Helena, Santa Lúcia, Seicheles, Senegal, Serra Leoa, Singapura, Somália, Sri Lanka, Sudão, Suriname, Suécia, Suíça, São Cristóvão e Névis, São Martinho, São Pedro e Miquelão, São Tomé e Príncipe, São Vicente e Granadinas, Sérvia, Síria, Tadjiquistão, Tailândia, Taiwan, Tanzânia, Tchéquia, Territórios palestinos, Timor-Leste, Togo, Tonga, Trinidad e Tobago, Tunísia, Turcomenistão, Turquia, Tuvalu, Ucrânia, Uganda, Uruguai, Uzbequistão, Vanuatu, Venezuela, Vietnã, Wallis e Futuna, Zimbábue, Zâmbia, África do Sul, Áustria, Índia&lt;/span&gt;\n    \n      e outros 218\n    \n  \n&lt;/p&gt;\n\n        &lt;/div&gt;\n        &lt;div class=&quot;col-md-4 py-3&quot;&gt;\n          &lt;h3 class=&quot;h6&quot;&gt;\n            &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-speech-bubble-lines sq-2 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-speech-bubble-lines&quot; /&gt;&lt;/svg&gt;\n            Idiomas\n          &lt;/h3&gt;\n\n            &lt;p&gt;\n  alemão, chinês, chinês tradicional, espanhol, francês, indonésio, inglês, italiano, japonês, polonês\n  \n    &lt;span class=&quot;collapse&quot; id=&quot;read_more-6313e9c3-34e7-493f-bb7b-f95017ece386&quot;&gt;, português, tailandês, turco, vietnamita&lt;/span&gt;\n    \n      e outros 4\n    \n  \n&lt;/p&gt;\n\n        &lt;/div&gt;\n        &lt;a href=&quot;/software/113540/bitrix24&quot; class=&quot;d-block d-md-none fw-bold mt-2 mb-4 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_product-details&quot; data-evdtl=&quot;text_read-more&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n          Leia mais\n        \n&lt;/a&gt;\n      &lt;/div&gt;\n    \n&lt;/div&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n    &lt;/div&gt;\n  &lt;/div&gt;\n  &lt;footer class=&quot;card-footer bg-transparent d-flex justify-content-end align-items-center&quot;&gt;\n\n    &lt;sylar-social-share data-url=&quot;/software/113540/bitrix24&quot; data-text=&quot; - Bitrix24&quot; data-distance=&quot;4&quot;&gt;\n  &lt;button class=&quot;btn btn-link fw-700 d-flex align-items-center event&quot; data-toggle data-evcmp=&quot;product-card&quot; data-evdst=&quot;toggle-share&quot; data-evdtl=&quot;share&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot;&gt;\n  \n    \n      &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-share sq-1 me-2 border-primary-80 social-show-icon&quot;&gt;&lt;use xlink:href=&quot;#icon-share&quot; /&gt;&lt;/svg&gt;\n      &lt;svg viewBox=&quot;0 0 11 10&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-close-light sq-1 me-2 social-close-icon&quot;&gt;&lt;use xlink:href=&quot;#icon-close-light&quot; /&gt;&lt;/svg&gt;\n      &lt;span class=&quot;lh-1&quot;&gt;Compartilhar&lt;/span&gt;\n    \n    &lt;span class=&quot;visually-hidden&quot;&gt;Compartilhar&lt;/span&gt;\n  \n&lt;/button&gt;\n  &lt;div data-share-buttons class=&quot;social-share-buttons social-share-buttons--rounded bg-white rounded-pill position-absolute z-1&quot;&gt;\n  &lt;div class=&quot;social-share d-flex px-2 column-gap-2&quot;&gt;\n    &lt;button class=&quot;btn btn-primary p-2&quot; aria-label=&quot;Facebook&quot; data-facebook&gt;\n  \n  \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-facebook text-white sq-2&quot;&gt;&lt;use xlink:href=&quot;#icon-facebook&quot; /&gt;&lt;/svg&gt;\n  \n  &lt;span class=&quot;text-truncate&quot;&gt;&lt;/span&gt;\n  \n  \n\n\n&lt;/button&gt;\n    &lt;button class=&quot;btn btn-primary p-2&quot; aria-label=&quot;Linkedin&quot; data-linkedin&gt;\n  \n  \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-linkedin text-white sq-2&quot;&gt;&lt;use xlink:href=&quot;#icon-linkedin&quot; /&gt;&lt;/svg&gt;\n  \n  &lt;span class=&quot;text-truncate&quot;&gt;&lt;/span&gt;\n  \n  \n\n\n&lt;/button&gt;\n    &lt;button class=&quot;btn btn-primary p-2&quot; aria-label=&quot;Twitter&quot; data-twitter&gt;\n  \n  \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-twitter text-white sq-2&quot;&gt;&lt;use xlink:href=&quot;#icon-twitter&quot; /&gt;&lt;/svg&gt;\n  \n  &lt;span class=&quot;text-truncate&quot;&gt;&lt;/span&gt;\n  \n  \n\n\n&lt;/button&gt;\n    &lt;button class=&quot;btn btn-primary p-2&quot; role=&quot;button&quot; aria-label=&quot;Link&quot; data-bs-toggle=&quot;popover&quot; data-bs-content=&quot;Link copiado!&quot; data-bs-custom-class=&quot;socialshare-popover&quot; data-bs-placement=&quot;top&quot; data-bs-trigger=&quot;focus&quot; data-copy tabindex=&quot;0&quot;&gt;\n  \n  \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-link text-white sq-2&quot;&gt;&lt;use xlink:href=&quot;#icon-link&quot; /&gt;&lt;/svg&gt;\n  \n  &lt;span class=&quot;text-truncate&quot;&gt;&lt;/span&gt;\n  \n  \n\n\n&lt;/button&gt;\n    &lt;button class=&quot;btn btn-primary p-2&quot; aria-label=&quot;Email&quot; data-mail&gt;\n  \n  \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-envelope text-white sq-2&quot;&gt;&lt;use xlink:href=&quot;#icon-envelope&quot; /&gt;&lt;/svg&gt;\n  \n  &lt;span class=&quot;text-truncate&quot;&gt;&lt;/span&gt;\n  \n  \n\n\n&lt;/button&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n&lt;/sylar-social-share&gt;\n  &lt;/footer&gt;\n&lt;/article&gt;\n&lt;/div&gt;&lt;p&gt;&lt;b&gt;Principais funcionalidades&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Recursos de call center de entrada e saída&lt;/li&gt;&lt;li&gt;Recursos de saudação, espera e correio de voz&lt;/li&gt;&lt;li&gt;Gerenciamento de acordos de nível de serviço (SLA)&lt;/li&gt;&lt;li&gt;Alertas e notificações&lt;/li&gt;&lt;li&gt;Gravação de chamadas e controle de qualidade&lt;/li&gt;&lt;/ul&gt;&lt;p class=&quot;text-start&quot;&gt;\n&lt;div data-ecommerce-product-id=&quot;d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3&quot; data-ecommerce-list=&quot;Blog related products&quot; class=&quot;d-inline&quot;&gt;\n  &lt;a href=&quot;/x/14471/bitrix24?clickout_type=landing_page&amp;amp;clickout_placement=article-show-landing_page-blog&amp;amp;ecommerce_list_name=Blog+related+products&amp;amp;item_index=6&quot; class=&quot;wp-btn-cta-large evnt btn-preferred event&quot; rel=&quot;noopener noreferrer nofollow&quot; target=&quot;_blank&quot; onclick=&quot;ClickoutLink.run(this);&quot; data-new-tab=&quot;Abre em uma nova aba&quot; data-clickout-icon data-evcmp=&quot;product-card&quot; data-evct=&quot;acesse-o-site&quot; data-evdst=&quot;go-to_vendor-website&quot; data-evna=&quot;engagement_product_clickout&quot;&gt;&lt;span&gt;Acesse o site&lt;/span&gt;&lt;/a&gt;\n&lt;/div&gt;&lt;/p&gt;&lt;h2&gt;&lt;b&gt;3. &lt;/b&gt; \n&lt;div data-ecommerce-product-id=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot; data-ecommerce-list=&quot;Blog related products&quot; class=&quot;d-inline&quot;&gt;\n  &lt;a href=&quot;/software/127284/otrs&quot; class=&quot;event&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot; data-new-tab=&quot;Abre em uma nova aba&quot; data-evcmp=&quot;product-card&quot; data-evct=&quot;otrs&quot; data-evdst=&quot;go-to_product-details&quot; data-evna=&quot;engagement_product_click&quot;&gt;&lt;span&gt;OTRS&lt;/span&gt;&lt;/a&gt;\n&lt;/div&gt;&lt;/h2&gt;&lt;figure class=&quot;aligncenter&quot;&gt;&lt;img title=&quot;Help-desk-software-Brazil-Capterra-screenshot-3&quot; alt=&quot;Visualização do painel de controle de tíquetes do OTRS&quot; class=&quot;aligncenter&quot; fetchpriority=&quot;high&quot; src=&quot;https://images.ctfassets.net/63bmaubptoky/3H32yVupxIfo9YAcQ5EpC/4320bc35a90f8d0f1d0483eb0a0bffc8/Help-desk-software-Brazil-Capterra-screenshot-3.png&quot; srcset=&quot;https://images.ctfassets.net/63bmaubptoky/3H32yVupxIfo9YAcQ5EpC/4320bc35a90f8d0f1d0483eb0a0bffc8/Help-desk-software-Brazil-Capterra-screenshot-3.png?w=400 400w, https://images.ctfassets.net/63bmaubptoky/3H32yVupxIfo9YAcQ5EpC/4320bc35a90f8d0f1d0483eb0a0bffc8/Help-desk-software-Brazil-Capterra-screenshot-3.png?w=700 700w, https://images.ctfassets.net/63bmaubptoky/3H32yVupxIfo9YAcQ5EpC/4320bc35a90f8d0f1d0483eb0a0bffc8/Help-desk-software-Brazil-Capterra-screenshot-3.png?w=1000 1000w, https://images.ctfassets.net/63bmaubptoky/3H32yVupxIfo9YAcQ5EpC/4320bc35a90f8d0f1d0483eb0a0bffc8/Help-desk-software-Brazil-Capterra-screenshot-3.png?w=1500 1500w, https://images.ctfassets.net/63bmaubptoky/3H32yVupxIfo9YAcQ5EpC/4320bc35a90f8d0f1d0483eb0a0bffc8/Help-desk-software-Brazil-Capterra-screenshot-3.png?w=2200 2200w&quot; sizes=&quot;(min-resolution: 2x) 2200px, (min-width: 992px) 1000px, 95vw&quot;/&gt;&lt;figcaption&gt;Painel de controle com exibição de vários tipos de tíquetes no sistema de tickets gratuito OTRS (&lt;a href=&quot;/software/127284/otrs&quot; rel=&quot;nofollow noopener noreferrer&quot; target=&quot;_blank&quot;&gt;Fonte&lt;/a&gt;)&lt;/figcaption&gt;&lt;/figure&gt;&lt;p&gt;O OTRS também pode ser usado como um sistema de chamados open source. Ele oferece um recurso de emissão de tíquetes, funcionalidades de automação e integração com vários canais de comunicação, como e-mail, telefone e redes sociais, para gerenciar e acompanhar as consultas de clientes.&lt;/p&gt;&lt;p&gt;A plataforma permite vários filtros que ajudam a garantir que o cliente veja apenas as informações relevantes ao preencher os formulários de entrada. O OTRS também oferece notificações e atribuições automáticas de tíquetes para garantir uma carga de trabalho equilibrada para os agentes e tempos de resolução mais rápidos.&lt;/p&gt;&lt;p&gt;A Community Edition do OTRS é um sistema de help desk e emissão de tíquetes de código aberto que pode ser baixado e usado por empresas.&lt;/p&gt;\n&lt;div data-ecommerce-product-id=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot; data-ecommerce-list=&quot;Blog related products&quot; class=&quot;d-inline-block w-100&quot;&gt;\n  \n&lt;article class=&quot;card product-card-new mb-3 border-neutral-40 rounded-4 shadow-sm pt-2&quot;&gt;\n\n  \n&lt;div class=&quot;card-header border-0 bg-transparent row&quot;&gt;\n  &lt;div class=&quot;col d-flex align-items-start align-items-md-center&quot;&gt;\n    &lt;a href=&quot;/software/127284/otrs&quot; class=&quot;logo-container float-start me-3 d-flex mb-3 mb-md-0 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_product-details&quot; data-evdtl=&quot;logo_product&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n      &lt;img alt=&quot;Logotipo do OTRS&quot; class=&quot;img-fluid&quot; height=&quot;70&quot; loading=&quot;lazy&quot; src=&quot;https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6e562-5d48-4ad9-b584-f5b7a212fbbb.png?w=90&amp;amp;h=90&amp;amp;fit=max&amp;amp;dpr=3&amp;amp;auto=format&amp;amp;q=50&quot; width=&quot;70&quot;&gt;\n    \n&lt;/a&gt;\n    &lt;div class=&quot;d-flex flex-column justify-content-center&quot;&gt;\n      &lt;h2 id=&quot;product_18519&quot; class=&quot;h5 fw-bold mb-2&quot;&gt;\n        &lt;a href=&quot;/software/127284/otrs&quot; class=&quot;event&quot; data-evcmp=&quot;product-card&quot; data-evct=&quot;otrs&quot; data-evdst=&quot;go-to_product-details&quot; data-evdtl=&quot;text-link_product-name&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;OTRS&lt;/a&gt;\n      &lt;/h2&gt;\n      &lt;div class=&quot;d-md-flex mb-3 mb-md-0 align-items-center&quot;&gt;\n        &lt;a href=&quot;/software/127284/otrs#reviews&quot; class=&quot;star-rating-component star-rating-component--primary d-inline-flex align-top flex-wrap column-gap-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;text-link_review-count&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n  &lt;span class=&quot;d-flex align-items-center&quot;&gt;\n    &lt;span class=&quot;stars-wrapper&quot;&gt;\n      \n        \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n\n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n\n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n\n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n\n\n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star-half-empty &quot;&gt;&lt;use xlink:href=&quot;#icon-star-half-empty&quot; /&gt;&lt;/svg&gt;\n\n\n      \n    &lt;/span&gt;\n    \n      &lt;span class=&quot;ms-1&quot;&gt;\n        4,4\n      &lt;/span&gt;\n    \n  &lt;/span&gt;\n  \n    &lt;span&gt;\n      (96)\n    &lt;/span&gt;\n    &lt;span class=&quot;visually-hidden&quot;&gt;\n      Avaliações\n    &lt;/span&gt;\n  \n\n&lt;/a&gt;\n\n      &lt;/div&gt;\n    &lt;/div&gt;\n  &lt;/div&gt;\n\n  &lt;div class=&quot;d-flex align-items-center col-md-auto&quot;&gt;\n    &lt;a href=&quot;/software/127284/otrs&quot; class=&quot;btn btn-primary w-100 event&quot; data-evcmp=&quot;product_card&quot; data-evdst=&quot;go-to_product-details&quot; data-evdtl=&quot;button_view-profile&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n  \n  \n  &lt;span class=&quot;text-truncate&quot;&gt;Ver perfil&lt;/span&gt;\n  \n  \n\n&lt;/a&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n  &lt;div class=&quot;card-body pt-2 pb-0&quot;&gt;\n    &lt;nav class=&quot;d-none d-md-block border-top border-bottom border-primary&quot; aria-label=&quot;navigation OTRS&quot;&gt;\n      &lt;div class=&quot;nav pt-2&quot; id=&quot;nav-18519-7&quot; role=&quot;tablist&quot;&gt;\n\n          &lt;button id=&quot;nav-18519-7-reviews-tab&quot; type=&quot;button&quot; class=&quot;nav-link text-uppercase small-3 fw-700 ls-1 py-2 active event&quot; role=&quot;tab&quot; data-bs-toggle=&quot;tab&quot; data-bs-target=&quot;#nav-18519-7-reviews&quot; aria-controls=&quot;nav-18519-7-reviews&quot; aria-selected=&quot;true&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;show_reviews-details&quot; data-evdtl=&quot;text_reviews-details&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n            detalhes da avaliação\n          \n&lt;/button&gt;\n\n        &lt;button id=&quot;nav-18519-7-features-tab&quot; type=&quot;button&quot; class=&quot;nav-link text-uppercase small-3 fw-700 ls-1 py-2 event&quot; role=&quot;tab&quot; data-bs-toggle=&quot;tab&quot; data-bs-target=&quot;#nav-18519-7-features&quot; aria-controls=&quot;nav-18519-7-features&quot; aria-selected=&quot;true&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;show_features&quot; data-evdtl=&quot;text_features&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n          recursos\n        \n&lt;/button&gt;\n\n          &lt;button id=&quot;nav-18519-7-prosandcons-tab&quot; type=&quot;button&quot; class=&quot;nav-link text-uppercase small-3 fw-700 ls-1 py-2 event&quot; role=&quot;tab&quot; data-bs-toggle=&quot;tab&quot; data-bs-target=&quot;#nav-18519-7-prosandcons&quot; aria-controls=&quot;nav-18519-7-prosandcons&quot; aria-selected=&quot;true&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;show_pros-cons&quot; data-evdtl=&quot;text_pros-cons&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n            prós e contras\n          \n&lt;/button&gt;\n\n        &lt;button id=&quot;nav-18519-7-about-tab&quot; type=&quot;button&quot; class=&quot;nav-link text-uppercase small-3 fw-700 ls-1 py-2 event&quot; role=&quot;tab&quot; data-bs-toggle=&quot;tab&quot; data-bs-target=&quot;#nav-18519-7-about&quot; aria-controls=&quot;nav-18519-7-about&quot; aria-selected=&quot;true&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;show_about&quot; data-evdtl=&quot;text_about&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n          sobre nós\n        \n&lt;/button&gt;\n      &lt;/div&gt;\n    &lt;/nav&gt;\n    &lt;div class=&quot;tab-content tab-content-card&quot; id=&quot;nav-tabContent&quot;&gt;\n\n        \n&lt;div class=&quot;tab-pane fade show active&quot; id=&quot;nav-18519-7-reviews&quot; role=&quot;tabpanel&quot; aria-labelledby=&quot;nav-18519-7-reviews-tab&quot; tabindex=&quot;0&quot;&gt;\n  &lt;div class=&quot;accordion&quot;&gt;\n    &lt;h3 class=&quot;accordion-header d-md-none mb-0 p-0&quot; id=&quot;header-18519-7-reviews&quot;&gt;\n      &lt;button aria-expanded=&quot;false&quot; aria-controls=&quot;content-18519-7-reviews&quot; class=&quot;accordion-button text-uppercase fw-bold py-3 border-top border-primary px-0 collapsed&quot; data-bs-toggle=&quot;collapse&quot; data-bs-target=&quot;#content-18519-7-reviews&quot; type=&quot;button&quot;&gt;\n        detalhes da avaliação\n      &lt;/button&gt;\n    &lt;/h3&gt;\n    &lt;div id=&quot;content-18519-7-reviews&quot; class=&quot;tab-pane-content collapse d-md-block event-collapse&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;tab_reviews-details&quot; data-evdtl=&quot;tab&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n      &lt;p class=&quot;fs-5 fst-italic m-0 py-2 border-md-y border-md-top-0 border-primary&quot;&gt;\n        Essas informações foram obtidas de avaliações de usuários verificados do OTRS\n      &lt;/p&gt;\n      &lt;div class=&quot;row&quot;&gt;\n        &lt;div class=&quot;col-md-4 py-3 d-none d-md-block&quot;&gt;\n\n            &lt;a href=&quot;/software/127284/otrs?overall_rating_ge=5#facets#reviews&quot; class=&quot;row g-0 align-items-center cursor-pointer text-decoration-none mb-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;reviews_5&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n              &lt;div class=&quot;col-2 d-flex align-items-center&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star text-neutral-99 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n                5\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-7 pe-2&quot;&gt;\n                &lt;div class=&quot;progress-component progress progress-component--positive w-100&quot; aria-valuenow=&quot;58&quot; aria-valuemin=&quot;0&quot; aria-valuemax=&quot;96&quot; aria-label=&quot;Encontre avaliações segundo pontuações: 5&quot; role=&quot;meter&quot;&gt;\n  &lt;div class=&quot;progress-bar&quot; style=&quot;width: 60%&quot;&gt;&lt;/div&gt;\n&lt;/div&gt;\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-3&quot;&gt;\n                58\n              &lt;/div&gt;\n            \n&lt;/a&gt;\n\n            &lt;a href=&quot;/software/127284/otrs?overall_rating_ge=4#facets#reviews&quot; class=&quot;row g-0 align-items-center cursor-pointer text-decoration-none mb-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;reviews_4&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n              &lt;div class=&quot;col-2 d-flex align-items-center&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star text-neutral-99 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n                4\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-7 pe-2&quot;&gt;\n                &lt;div class=&quot;progress-component progress progress-component--positive w-100&quot; aria-valuenow=&quot;25&quot; aria-valuemin=&quot;0&quot; aria-valuemax=&quot;96&quot; aria-label=&quot;Encontre avaliações segundo pontuações: 4&quot; role=&quot;meter&quot;&gt;\n  &lt;div class=&quot;progress-bar&quot; style=&quot;width: 26%&quot;&gt;&lt;/div&gt;\n&lt;/div&gt;\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-3&quot;&gt;\n                25\n              &lt;/div&gt;\n            \n&lt;/a&gt;\n\n            &lt;a href=&quot;/software/127284/otrs?overall_rating_ge=3#facets#reviews&quot; class=&quot;row g-0 align-items-center cursor-pointer text-decoration-none mb-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;reviews_3&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n              &lt;div class=&quot;col-2 d-flex align-items-center&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star text-neutral-99 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n                3\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-7 pe-2&quot;&gt;\n                &lt;div class=&quot;progress-component progress progress-component--positive w-100&quot; aria-valuenow=&quot;11&quot; aria-valuemin=&quot;0&quot; aria-valuemax=&quot;96&quot; aria-label=&quot;Encontre avaliações segundo pontuações: 3&quot; role=&quot;meter&quot;&gt;\n  &lt;div class=&quot;progress-bar&quot; style=&quot;width: 11%&quot;&gt;&lt;/div&gt;\n&lt;/div&gt;\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-3&quot;&gt;\n                11\n              &lt;/div&gt;\n            \n&lt;/a&gt;\n\n            &lt;a href=&quot;/software/127284/otrs?overall_rating_ge=2#facets#reviews&quot; class=&quot;row g-0 align-items-center cursor-pointer text-decoration-none mb-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;reviews_2&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n              &lt;div class=&quot;col-2 d-flex align-items-center&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star text-neutral-99 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n                2\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-7 pe-2&quot;&gt;\n                &lt;div class=&quot;progress-component progress progress-component--positive w-100&quot; aria-valuenow=&quot;2&quot; aria-valuemin=&quot;0&quot; aria-valuemax=&quot;96&quot; aria-label=&quot;Encontre avaliações segundo pontuações: 2&quot; role=&quot;meter&quot;&gt;\n  &lt;div class=&quot;progress-bar&quot; style=&quot;width: 2%&quot;&gt;&lt;/div&gt;\n&lt;/div&gt;\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-3&quot;&gt;\n                2\n              &lt;/div&gt;\n            \n&lt;/a&gt;\n\n            &lt;a href=&quot;/software/127284/otrs?overall_rating_ge=1#facets#reviews&quot; class=&quot;row g-0 align-items-center cursor-pointer text-decoration-none mb-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;reviews_1&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n              &lt;div class=&quot;col-2 d-flex align-items-center&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star text-neutral-99 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n                1\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-7 pe-2&quot;&gt;\n                &lt;div class=&quot;progress progress-component progress-component--empty w-100&quot; aria-valuenow=&quot;0&quot; aria-valuemin=&quot;0&quot; aria-valuemax=&quot;100&quot; aria-label=&quot;Encontre avaliações segundo pontuações: 1&quot; role=&quot;meter&quot;&gt;\n  &lt;div class=&quot;progress-bar&quot; style=&quot;width: 0%&quot;&gt;&lt;/div&gt;\n&lt;/div&gt;\n              &lt;/div&gt;\n              &lt;div class=&quot;col-sm-3&quot;&gt;\n                0\n              &lt;/div&gt;\n            \n&lt;/a&gt;\n\n        &lt;/div&gt;\n        &lt;div class=&quot;col-md-4 py-3 border-md-x border-primary&quot;&gt;\n          &lt;ul class=&quot;list-unstyled m-0&quot;&gt;\n            &lt;li class=&quot;d-flex justify-content-between mb-2&quot;&gt;\n              Praticidade\n              &lt;span class=&quot;star-rating-component star-rating-component--primary d-inline-flex align-top flex-wrap column-gap-2&quot;&gt;\n  \n  \n  &lt;span class=&quot;d-flex align-items-center&quot;&gt;\n    &lt;span class=&quot;stars-wrapper&quot;&gt;\n      \n        &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n      \n    &lt;/span&gt;\n    \n      &lt;span class=&quot;ms-1&quot;&gt;\n        4,2\n      &lt;/span&gt;\n    \n  &lt;/span&gt;\n  \n\n\n&lt;/span&gt;\n            &lt;/li&gt;\n            &lt;li class=&quot;d-flex justify-content-between mb-2&quot;&gt;\n              Atendimento ao cliente\n              &lt;span class=&quot;star-rating-component star-rating-component--primary d-inline-flex align-top flex-wrap column-gap-2&quot;&gt;\n  \n  \n  &lt;span class=&quot;d-flex align-items-center&quot;&gt;\n    &lt;span class=&quot;stars-wrapper&quot;&gt;\n      \n        &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n      \n    &lt;/span&gt;\n    \n      &lt;span class=&quot;ms-1&quot;&gt;\n        4,3\n      &lt;/span&gt;\n    \n  &lt;/span&gt;\n  \n\n\n&lt;/span&gt;\n            &lt;/li&gt;\n            &lt;li class=&quot;d-flex justify-content-between&quot;&gt;\n              Relação qualidade/preço\n              &lt;span class=&quot;star-rating-component star-rating-component--primary d-inline-flex align-top flex-wrap column-gap-2&quot;&gt;\n  \n  \n  &lt;span class=&quot;d-flex align-items-center&quot;&gt;\n    &lt;span class=&quot;stars-wrapper&quot;&gt;\n      \n        &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-star &quot;&gt;&lt;use xlink:href=&quot;#icon-star&quot; /&gt;&lt;/svg&gt;\n      \n    &lt;/span&gt;\n    \n      &lt;span class=&quot;ms-1&quot;&gt;\n        4,5\n      &lt;/span&gt;\n    \n  &lt;/span&gt;\n  \n\n\n&lt;/span&gt;\n            &lt;/li&gt;\n          &lt;/ul&gt;\n\n            &lt;div class=&quot;d-none d-md-block mt-3&quot;&gt;\n              &lt;h3 class=&quot;h6 mb-1&quot;&gt;Avaliadores verificados&lt;/h3&gt;\n              &lt;a href=&quot;/software/127284/otrs#reviews#reviews&quot; class=&quot;text-decoration-none event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;verified-reviewers&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/b8c68f27cf4c366b459c7c419abf1e27.jpeg&quot; width=&quot;32&quot;&gt;\n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/9a6f5337a84a74687c80168c32078a84.jpeg&quot; width=&quot;32&quot;&gt;\n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/65b64ea5e85a9324059a5d24b3e7c921.jpeg&quot; width=&quot;32&quot;&gt;\n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/b4bb9c3d0661c85678e528b81b9a81fe.jpeg&quot; width=&quot;32&quot;&gt;\n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/c533b051590a65032443307498da801d.jpeg&quot; width=&quot;32&quot;&gt;\n\n                  &lt;img alt=&quot;&quot; class=&quot;profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke&quot; height=&quot;32&quot; loading=&quot;lazy&quot; onerror=&quot;this.outerHTML=`&amp;lt;svg viewBox=&amp;quot;0 0 17 16&amp;quot; aria-hidden=&amp;quot;true&amp;quot; class=&amp;quot;icon icon-user profile-picture profile-picture-cluster rounded-circle border border-white bg-smoke text-fog p-1&amp;quot;&amp;gt;&amp;lt;use xlink:href=&amp;quot;#icon-user&amp;quot; /&amp;gt;&amp;lt;/svg&amp;gt;`&quot; src=&quot;https://cdn0.capterra-static.com/profile-images/linkedin/5d665f99ef5b4c5812b8cd904969f7e4.jpeg&quot; width=&quot;32&quot;&gt;\n\n\n                  &lt;span class=&quot;profile-picture profile-picture-cluster rounded-circle border-white bg-smoke d-inline-flex align-items-center justify-content-center&quot;&gt;\n                    +\n                  &lt;/span&gt;\n\n              \n&lt;/a&gt;\n            &lt;/div&gt;\n\n        &lt;/div&gt;\n        &lt;div class=&quot;col-md-4 py-3&quot;&gt;\n          &lt;div class=&quot;bg-md-transparent p-3 p-md-0 rounded&quot;&gt;\n            \n  &lt;div class=&quot;i18n-translation_container mb-3&quot; data-entity=&quot;review&quot; data-translation-id=&quot;3219434&quot; data-container-view=&quot;ca-product-card-review&quot; data-product-original-id=&quot;127284&quot; data-product-slug=&quot;otrs&quot; data-background-translate=&quot;3219434&quot;&gt;\n  \n    &lt;div class=&quot;&quot;&gt;\n  \n  \n&lt;/div&gt;\n    &lt;p&gt;\n      &quot;Atualmente 90% da empresa utiliza o sistema para todos os produtos e funcionalidades&quot;\n      &lt;a href=&quot;/software/127284/otrs?review=Capterra___4454126#highlighted-review&quot; class=&quot;d-block fw-bold mt-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;read-full-review&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n        Leia a avaliação completa\n      \n&lt;/a&gt;\n    &lt;/p&gt;\n\n    &lt;div class=&quot;d-flex align-items-center&quot;&gt;\n      &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-user profile-picture rounded-circle border border-white bg-smoke text-fog p-1&quot;&gt;&lt;use xlink:href=&quot;#icon-user&quot; /&gt;&lt;/svg&gt;\n\n      &lt;div class=&quot;ms-2&quot;&gt;\n        &lt;div class=&quot;fw-bold fs-4&quot;&gt;\n          Camila\n        &lt;/div&gt;\n        &lt;div class=&quot;fs-5 text-ash&quot;&gt;\n\n            Analista de Operações Junior, \n\n        &lt;/div&gt;\n      &lt;/div&gt;\n    &lt;/div&gt;\n  \n&lt;/div&gt;\n\n          &lt;/div&gt;\n        &lt;/div&gt;\n      &lt;/div&gt;\n    \n&lt;/div&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n\n      \n&lt;div class=&quot;tab-pane fade&quot; id=&quot;nav-18519-7-features&quot; role=&quot;tabpanel&quot; aria-labelledby=&quot;nav-18519-7-features-tab&quot; tabindex=&quot;0&quot;&gt;\n  &lt;div class=&quot;accordion&quot;&gt;\n    &lt;h3 class=&quot;accordion-header d-md-none mb-0&quot; id=&quot;header-18519-7-features&quot;&gt;\n      &lt;button aria-expanded=&quot;true&quot; aria-controls=&quot;content-18519-7-features&quot; class=&quot;accordion-button text-uppercase fw-bold py-3 border-top border-primary px-0 collapsed&quot; data-bs-toggle=&quot;collapse&quot; data-bs-target=&quot;#content-18519-7-features&quot; type=&quot;button&quot;&gt;\n        recursos\n        &lt;span class=&quot;fs-5 text-ash bg-smoke text-lowercase border border rounded px-2 py-1 ms-2&quot;&gt;\n          11 de 12\n        &lt;/span&gt;\n      &lt;/button&gt;\n    &lt;/h3&gt;\n    &lt;div id=&quot;content-18519-7-features&quot; class=&quot;tab-pane-content collapse d-md-block event-collapse&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;tab_features&quot; data-evdtl=&quot;tab&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n      &lt;p class=&quot;fs-5 fst-italic m-0 py-2 border-md-y border-md-top-0 border-primary&quot;&gt;\n        Essas informações foram obtidas do OTRS\n      &lt;/p&gt;\n\n        &lt;ul class=&quot;list-unstyled row m-0 py-3&quot;&gt;\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Roteamento automático\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Portal de autoatendimento\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Gestão do SLA (acordo do nível de serviço)\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Real-Time Notifications\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Comunicação multicanal\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Macros e modelos de respostas\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Alerts/Escalation\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Gestão do fluxo de trabalho\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Relatórios e análise de dados\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Painel de atividades\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-check sq-2 mb-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-check&quot; /&gt;&lt;/svg&gt;\n                Controles/permissões de acesso\n              &lt;/li&gt;\n\n\n\n              &lt;li class=&quot;text-truncate text-light-gray col-sm-4 py-1 px-0&quot;&gt;\n                &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-x sq-2 text-light-gray me-1 mb-1&quot;&gt;&lt;use xlink:href=&quot;#icon-x&quot; /&gt;&lt;/svg&gt;\n                Ferramentas de colaboração\n              &lt;/li&gt;\n\n\n        &lt;/ul&gt;\n\n    \n&lt;/div&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n\n        \n&lt;div class=&quot;tab-pane fade&quot; id=&quot;nav-18519-7-prosandcons&quot; role=&quot;tabpanel&quot; aria-labelledby=&quot;nav-18519-7-prosandcons-tab&quot; tabindex=&quot;0&quot;&gt;\n  &lt;div class=&quot;accordion&quot;&gt;\n    &lt;h3 class=&quot;accordion-header d-md-none mb-0&quot; id=&quot;header-18519-7-prosandcons&quot;&gt;\n      &lt;button aria-expanded=&quot;true&quot; aria-controls=&quot;content-18519-7-prosandcons&quot; class=&quot;accordion-button text-uppercase fw-bold py-3 border-top border-primary px-0 collapsed&quot; data-bs-toggle=&quot;collapse&quot; data-bs-target=&quot;#content-18519-7-prosandcons&quot; type=&quot;button&quot;&gt;\n        prós e contras\n      &lt;/button&gt;\n    &lt;/h3&gt;\n    &lt;div id=&quot;content-18519-7-prosandcons&quot; class=&quot;tab-pane-content collapse d-md-block event-collapse&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;tab_pros-cons&quot; data-evdtl=&quot;tab&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n      &lt;p class=&quot;fs-5 fst-italic m-0 py-2 border-md-y border-md-top-0 border-primary&quot;&gt;\n        &lt;em&gt;\n          Essas informações foram obtidas de avaliações de usuários verificados do OTRS\n        &lt;/em&gt;\n      &lt;/p&gt;\n      &lt;div class=&quot;row&quot;&gt;\n        &lt;div class=&quot;col-md-6 py-3 border-end border-primary&quot;&gt;\n          &lt;h3 class=&quot;h6&quot;&gt;\n            &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-plus-circle sq-2 me-1 text-success&quot;&gt;&lt;use xlink:href=&quot;#icon-plus-circle&quot; /&gt;&lt;/svg&gt;\n            Vantagens:\n          &lt;/h3&gt;\n          &lt;p class=&quot;mb-0&quot;&gt;\n            Interface muito fácil de usar e rápida que ajuda a gerenciar nossos negócios.\n            &lt;a href=&quot;/software/127284/otrs#reviews&quot; class=&quot;d-block fw-bold mt-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;pros&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n              Leia mais\n            \n&lt;/a&gt;\n          &lt;/p&gt;\n        &lt;/div&gt;\n        &lt;div class=&quot;col-md-6 py-3&quot;&gt;\n          &lt;h3 class=&quot;h6&quot;&gt;\n            &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-minus-circle sq-2 me-1 text-danger&quot;&gt;&lt;use xlink:href=&quot;#icon-minus-circle&quot; /&gt;&lt;/svg&gt;\n            Desvantagens:\n          &lt;/h3&gt;\n          &lt;p class=&quot;mb-0&quot;&gt;\n            Esta é uma ferramenta de código aberto, então você recebe aquilo pelo que paga.\n            &lt;a href=&quot;/software/127284/otrs#reviews&quot; class=&quot;d-block fw-bold mt-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_reviews&quot; data-evdtl=&quot;cons&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n              Leia mais\n            \n&lt;/a&gt;\n          &lt;/p&gt;\n        &lt;/div&gt;\n      &lt;/div&gt;\n    \n&lt;/div&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n\n      \n&lt;div class=&quot;tab-pane fade&quot; id=&quot;nav-18519-7-about&quot; role=&quot;tabpanel&quot; aria-labelledby=&quot;nav-18519-7-about-tab&quot; tabindex=&quot;0&quot;&gt;\n  &lt;div class=&quot;accordion&quot;&gt;\n    &lt;h3 class=&quot;accordion-header d-md-none mb-0&quot; id=&quot;header-18519-7-about&quot;&gt;\n      &lt;button aria-expanded=&quot;true&quot; aria-controls=&quot;content-18519-7-about&quot; class=&quot;accordion-button text-uppercase fw-bold py-3 border-top border-primary px-0 collapsed&quot; data-bs-toggle=&quot;collapse&quot; data-bs-target=&quot;#content-18519-7-about&quot; type=&quot;button&quot;&gt;\n        sobre nós\n      &lt;/button&gt;\n    &lt;/h3&gt;\n    &lt;div id=&quot;content-18519-7-about&quot; class=&quot;tab-pane-content collapse d-md-block event-collapse&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;tab_about&quot; data-evdtl=&quot;tab&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n      &lt;p class=&quot;fs-5 fst-italic m-0 py-2 border-md-y border-md-top-0 border-primary&quot;&gt;\n        Essas informações foram obtidas do OTRS\n      &lt;/p&gt;\n      &lt;div class=&quot;row&quot;&gt;\n        &lt;div class=&quot;col-md-4 py-3&quot;&gt;\n          &lt;h3 class=&quot;h6&quot;&gt;\n            Quem usa OTRS?\n          &lt;/h3&gt;\n\n            &lt;p&gt;Como uma suíte de gerenciamento de serviços, o OTRS é tradicionalmente usado por suporte técnico, organizações ITSM, equipes de segurança empresarial...&lt;/p&gt;\n\n          &lt;p class=&quot;mb-0&quot;&gt;\n            &lt;a href=&quot;/software/127284/otrs&quot; class=&quot;d-none d-md-block fw-bold mt-2 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_product-details&quot; data-evdtl=&quot;text_read-more&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n              Leia mais\n            \n&lt;/a&gt;\n          &lt;/p&gt;\n        &lt;/div&gt;\n        &lt;div class=&quot;col-md-4 d-none d-md-block py-3 border-start border-end border-primary&quot;&gt;\n          &lt;h3 class=&quot;h6&quot;&gt;\n            &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-globe sq-2 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-globe&quot; /&gt;&lt;/svg&gt;\n            Países disponíveis\n          &lt;/h3&gt;\n\n            &lt;p&gt;\n  Alemanha, Argentina, Austrália, Brasil, Bélgica, Canadá, Chile, Colômbia, Costa Rica, Emirados Árabes Unidos\n  \n    &lt;span class=&quot;collapse&quot; id=&quot;read_more-4911ae0a-5c3a-4c0b-966e-7cefa776188d&quot;&gt;, Equador, Espanha, Estados Unidos, França, Irlanda, Israel, Itália, Luxemburgo, México, Nova Zelândia, Panamá, Países Baixos, Peru, Portugal, Reino Unido, República Dominicana, Singapura, Suécia, Suíça, África do Sul&lt;/span&gt;\n    \n      e outros 20\n    \n  \n&lt;/p&gt;\n\n        &lt;/div&gt;\n        &lt;div class=&quot;col-md-4 py-3&quot;&gt;\n          &lt;h3 class=&quot;h6&quot;&gt;\n            &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-speech-bubble-lines sq-2 me-1&quot;&gt;&lt;use xlink:href=&quot;#icon-speech-bubble-lines&quot; /&gt;&lt;/svg&gt;\n            Idiomas\n          &lt;/h3&gt;\n\n            &lt;p&gt;\n  alemão, búlgaro, catalão, chinês, chinês tradicional, coreano, croata, dinamarquês, eslovaco, esloveno\n  \n    &lt;span class=&quot;collapse&quot; id=&quot;read_more-7bfaa8fc-90f0-477e-8144-1371026a1fa5&quot;&gt;, espanhol, estoniano, finlandês, francês, galego, grego, hebraico, hindi, holandês, húngaro, indonésio, inglês, italiano, japonês, letão, lituano, malaio, norueguês, polonês, português, português, português, romeno, russo, sueco, tailandês, tcheco, turco, ucraniano, vietnamita, árabe&lt;/span&gt;\n    \n      e outros 31\n    \n  \n&lt;/p&gt;\n\n        &lt;/div&gt;\n        &lt;a href=&quot;/software/127284/otrs&quot; class=&quot;d-block d-md-none fw-bold mt-2 mb-4 event&quot; data-evcmp=&quot;product-card&quot; data-evdst=&quot;go-to_product-details&quot; data-evdtl=&quot;text_read-more&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n          Leia mais\n        \n&lt;/a&gt;\n      &lt;/div&gt;\n    \n&lt;/div&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n    &lt;/div&gt;\n  &lt;/div&gt;\n  &lt;footer class=&quot;card-footer bg-transparent d-flex justify-content-end align-items-center&quot;&gt;\n\n    &lt;sylar-social-share data-url=&quot;/software/127284/otrs&quot; data-text=&quot; - OTRS&quot; data-distance=&quot;4&quot;&gt;\n  &lt;button class=&quot;btn btn-link fw-700 d-flex align-items-center event&quot; data-toggle data-evcmp=&quot;product-card&quot; data-evdst=&quot;toggle-share&quot; data-evdtl=&quot;share&quot; data-evna=&quot;engagement_product_click&quot; data-evpcu=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot;&gt;\n  \n    \n      &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-share sq-1 me-2 border-primary-80 social-show-icon&quot;&gt;&lt;use xlink:href=&quot;#icon-share&quot; /&gt;&lt;/svg&gt;\n      &lt;svg viewBox=&quot;0 0 11 10&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-close-light sq-1 me-2 social-close-icon&quot;&gt;&lt;use xlink:href=&quot;#icon-close-light&quot; /&gt;&lt;/svg&gt;\n      &lt;span class=&quot;lh-1&quot;&gt;Compartilhar&lt;/span&gt;\n    \n    &lt;span class=&quot;visually-hidden&quot;&gt;Compartilhar&lt;/span&gt;\n  \n&lt;/button&gt;\n  &lt;div data-share-buttons class=&quot;social-share-buttons social-share-buttons--rounded bg-white rounded-pill position-absolute z-1&quot;&gt;\n  &lt;div class=&quot;social-share d-flex px-2 column-gap-2&quot;&gt;\n    &lt;button class=&quot;btn btn-primary p-2&quot; aria-label=&quot;Facebook&quot; data-facebook&gt;\n  \n  \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-facebook text-white sq-2&quot;&gt;&lt;use xlink:href=&quot;#icon-facebook&quot; /&gt;&lt;/svg&gt;\n  \n  &lt;span class=&quot;text-truncate&quot;&gt;&lt;/span&gt;\n  \n  \n\n\n&lt;/button&gt;\n    &lt;button class=&quot;btn btn-primary p-2&quot; aria-label=&quot;Linkedin&quot; data-linkedin&gt;\n  \n  \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-linkedin text-white sq-2&quot;&gt;&lt;use xlink:href=&quot;#icon-linkedin&quot; /&gt;&lt;/svg&gt;\n  \n  &lt;span class=&quot;text-truncate&quot;&gt;&lt;/span&gt;\n  \n  \n\n\n&lt;/button&gt;\n    &lt;button class=&quot;btn btn-primary p-2&quot; aria-label=&quot;Twitter&quot; data-twitter&gt;\n  \n  \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-twitter text-white sq-2&quot;&gt;&lt;use xlink:href=&quot;#icon-twitter&quot; /&gt;&lt;/svg&gt;\n  \n  &lt;span class=&quot;text-truncate&quot;&gt;&lt;/span&gt;\n  \n  \n\n\n&lt;/button&gt;\n    &lt;button class=&quot;btn btn-primary p-2&quot; role=&quot;button&quot; aria-label=&quot;Link&quot; data-bs-toggle=&quot;popover&quot; data-bs-content=&quot;Link copiado!&quot; data-bs-custom-class=&quot;socialshare-popover&quot; data-bs-placement=&quot;top&quot; data-bs-trigger=&quot;focus&quot; data-copy tabindex=&quot;0&quot;&gt;\n  \n  \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-link text-white sq-2&quot;&gt;&lt;use xlink:href=&quot;#icon-link&quot; /&gt;&lt;/svg&gt;\n  \n  &lt;span class=&quot;text-truncate&quot;&gt;&lt;/span&gt;\n  \n  \n\n\n&lt;/button&gt;\n    &lt;button class=&quot;btn btn-primary p-2&quot; aria-label=&quot;Email&quot; data-mail&gt;\n  \n  \n  &lt;svg viewBox=&quot;0 0 17 16&quot; aria-hidden=&quot;true&quot; class=&quot;icon icon-envelope text-white sq-2&quot;&gt;&lt;use xlink:href=&quot;#icon-envelope&quot; /&gt;&lt;/svg&gt;\n  \n  &lt;span class=&quot;text-truncate&quot;&gt;&lt;/span&gt;\n  \n  \n\n\n&lt;/button&gt;\n  &lt;/div&gt;\n&lt;/div&gt;\n&lt;/sylar-social-share&gt;\n  &lt;/footer&gt;\n&lt;/article&gt;\n&lt;/div&gt;&lt;p&gt;&lt;b&gt;Principais funcionalidades&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Monitoramento de rede&lt;/li&gt;&lt;li&gt;Comunicação multicanal&lt;/li&gt;&lt;li&gt;Gerenciamento de acordos de nível de serviço (SLA)&lt;/li&gt;&lt;li&gt;Ferramentas de colaboração e bate-papo ao vivo&lt;/li&gt;&lt;li&gt;Gerenciamento de recursos&lt;/li&gt;&lt;li&gt;Notificações automáticas de tíquetes&lt;/li&gt;&lt;li&gt;Modelos personalizáveis&lt;/li&gt;&lt;/ul&gt;&lt;p class=&quot;text-start&quot;&gt;\n&lt;div data-ecommerce-product-id=&quot;91a28799-8f35-47e3-8d75-a6d200b595c0&quot; data-ecommerce-list=&quot;Blog related products&quot; class=&quot;d-inline&quot;&gt;\n  &lt;a href=&quot;/software/127284/otrs&quot; class=&quot;wp-btn-cta-large evnt event&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot; data-new-tab=&quot;Abre em uma nova aba&quot; data-evcmp=&quot;product-card&quot; data-evct=&quot;saiba-mais&quot; data-evdst=&quot;go-to_product-details&quot; data-evna=&quot;engagement_product_click&quot;&gt;&lt;span&gt;Saiba mais&lt;/span&gt;&lt;/a&gt;\n&lt;/div&gt;&lt;/p&gt;&lt;h2&gt;Como escolher o melhor sistema de chamados open source&lt;/h2&gt;&lt;p&gt;A escolha do melhor sistema de chamados help desk gratuito para a sua organização requer a consideração cuidadosa de vários fatores para garantir que a solução se alinhe às suas necessidades e objetivos específicos. Veja algumas etapas que podem ajudar você no processo de seleção:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;b&gt;Identifique seus requisitos:&lt;/b&gt; comece definindo claramente os requisitos e objetivos da sua organização para o sistema de chamado. Considere fatores como o tamanho da sua equipe, o volume e os tipos de solicitações de suporte que recebe, as necessidades de integração com outros sistemas, os requisitos de escalabilidade e as restrições orçamentárias.&lt;/li&gt;&lt;li&gt;&lt;b&gt;Avalie os recursos essenciais:&lt;/b&gt; faça uma lista dos recursos e das funcionalidades essenciais de que você precisa em um sistema de chamados gratuito, entre os quais podem estar gerenciamento de tíquetes, base de conhecimento, portal de autoatendimento, recursos de automação, relatórios e análises, suporte multicanal (e-mail, chat, telefone), ferramentas de colaboração e opções de personalização. Priorize os recursos identificados com base na importância deles para sua organização;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Avalie a experiência de usuário:&lt;/b&gt; a experiência de usuário é crucial para a sua equipe de suporte e para os clientes. Procure um software de help desk com uma interface amigável que facilite o gerenciamento de tíquetes pelos agentes e o envio e o acompanhamento das solicitações pelos clientes;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Considere os recursos de integração: &lt;/b&gt;verifique se o sistema de help desk se integra a outras ferramentas e sistemas que a sua organização já utiliza, como os &lt;a href=&quot;/directory/2/customer-relationship-management/software&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;sistemas CRM&lt;/a&gt;, as &lt;a href=&quot;/directory/30002/project-management/software&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;ferramentas de gestão de projetos&lt;/a&gt;, as &lt;a href=&quot;/directory/31002/customer-communications-management/software&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;plataformas de comunicação&lt;/a&gt; ou &lt;a href=&quot;/directory/3/ecommerce/software&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;de comércio eletrônico&lt;/a&gt;. Recursos robustos de integração podem ajudar a simplificar os fluxos de trabalho e aumentar a produtividade;&lt;/li&gt;&lt;li&gt;&lt;b&gt;Considere as opções de personalização:&lt;/b&gt; organizações diferentes têm fluxos de trabalho e preferências específicas. Escolha um sistema de help desk que ofereça opções de personalização para adequar o sistema às suas necessidades específicas, como campos de tíquetes personalizados, opções de marca, automação de fluxo de trabalho e controles de acesso baseados em funções.&lt;/li&gt;&lt;/ul&gt;&lt;div class=&quot;box-idea&quot;&gt;Busca &lt;a href=&quot;/directory/30008/help-desk/software&quot; rel=&quot;noopener noreferrer&quot; class=&quot;evnt&quot; data-evac=&quot;ua_click&quot; data-evca=&quot;Blog_idea&quot; data-evna=&quot;engagement_blog_product_category_click&quot; target=&quot;_blank&quot;&gt;sistemas de help desk&lt;/a&gt;? Confira nosso catálogo. &lt;/div&gt;&lt;p&gt;&lt;/p&gt;","dateModified":"2024-06-20T22:41:18.000000Z","datePublished":"2024-04-22T00:00:00.000000Z","mainEntityOfPage":"https://www.capterra.com.br/blog/713/os-8-melhores-sistemas-de-chamados-open-source-e-gratuitos#webpage"}]}
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