Call Center Software

Call Center software automates and standardizes the process of receiving and responding to customer phone calls. These solutions enable better monitoring of the customer experience, evaluation of employee performance and workflow management. Whether designed for virtual or site-based locations, Call Center applications manage and catalog the process of customer calls and often allow customers to track the progress of their request via the internet. Call Center software is related to Customer Service software and Help Desk software.

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Genesys PureCloud

Genesys PureCloud

by Genesys

(48 reviews)
The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys PureCloud PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Learn more about Genesys PureCloud
Five9 Call Center Software

Five9 Call Center Software

by Five9

(302 reviews)
Five9 is the all-in-one call center software that uses Practical AI to increase your agents' effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents before they answer the phone. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Learn more about Five9 Call Center Software Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. Learn more about Five9 Call Center Software
Twilio Flex

Twilio Flex

by Twilio

(110 reviews)
Twilio Flex is the first fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and also programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business. Learn more about Twilio Flex Twilio Flex is the first fully programmable cloud contact center platform that gives businesses complete control. Learn more about Twilio Flex
Aspect Via

Aspect Via

by Aspect Software

(12 reviews)
Designed for contact centers with 50+ agents, Aspect Via customer engagement platform is the only solution that unifies the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common UI and shared, real-time and historical reporting. Learn more about Aspect Via Aspect Via is an all-in-one, cloud customer engagement platform for companies with 50+ contact center agents. Learn more about Aspect Via
RingCentral Contact Center

RingCentral Contact Center

by RingCentral

(612 reviews)
RingCentral Contact Center integrated with RingCentral Glip team messaging enables agents to communicate and collaborate across your organization in real time to resolve customer issues efficiently. With skills-based omnichannel routing and RingCentral Pulse intelligent bots for real-time metrics monitoring, your business will always be equipped to respond quickly to dynamic customer needs. Learn more about RingCentral Contact Center RingCentral Call Center delivers powerful, multi-channel capabilities that let customers decide how they want to engage with you. Learn more about RingCentral Contact Center
Salesforce

Salesforce

by Salesforce Service Cloud

(340 reviews)
With call center solutions from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. With Salesforce call center solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Learn more about Salesforce With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Learn more about Salesforce
Contact Center

Contact Center

by Enghouse Interactive

(3 reviews)
Enghouse Interactive's customer interaction management solutions enhance the daily contact center experience from all angles. Empower agents with an omni-channel, universal queue, providing complete interaction history. Improve service with real-time feedback, agent evaluation, and call recording. Boost customer loyalty with proactive notifications and intuitive self-service options. Provide partners with an environment for remarkable customer service anytime, anywhere, anyhow. Learn more about Contact Center Enghouses omnichannel contact center provides a comprehensive set of interaction management tools to improve the customer experience. Learn more about Contact Center
Talkdesk

Talkdesk

by Talkdesk

(108 reviews)
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Learn more about Talkdesk Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. Learn more about Talkdesk
Zoho Desk

Zoho Desk

by Zoho Desk

(1,541 reviews)
Zoho Desk is a cloud based call center application that helps your company build stronger relationships with customers. Entire call center, right within your browser. Your traditional customer service telephony that has been redesigned for the cloud. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Learn more about Zoho Desk Track your support calls online with Zoho Desk¿ The perfect cloud-based call logging software for your customer service center. Learn more about Zoho Desk
Nextiva Call Center

Nextiva Call Center

by Nextiva

(159 reviews)
Nextiva provides cloud-based communication and collaboration solutions designed to simplify the way businesses communicate. Nextiva serves more than 150,000 businesses in the US from its headquarters in Scottsdale, Arizona. See why everyone is switching to Nextiva! | Improve deployment speed | Utilize a flexible staffing structure | Experience dramatic cost savings | Manage your communications from anywhere | Amazing Service | Learn more about Nextiva Call Center Business telephony solution with auto attendant, line mirroring, call forwarding, queuing, and recording features. Learn more about Nextiva Call Center
Dialfire

Dialfire

by cloud IT Services

(5 reviews)
Easy-to-use Outbound Call Center Software and predictive dialer from the cloud. Highly reliable and secure. Boosts productivity through customizable forms, multi-step campaigns with automated workflows, blended inbound, real-time personalizable analytics, call monitoring and recording. Integrates with your existing software through REST API. Supports outsourcing to sub-contracted call centers. Ideal for distributed offices. Pay per use. No set-up cost, no agent seat fee. Learn more about Dialfire Easy-to-use, full-featured Outbound Call Center Software from the cloud with many advanced features, but no set-up or monthly agent fee Learn more about Dialfire
ProcedureFlow

ProcedureFlow

by ProcedureFlow

(25 reviews)
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%. Learn more about ProcedureFlow When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner. Learn more about ProcedureFlow
NICE inContact Telephony Software

NICE inContact Telephony Software

by NICE inContact

(98 reviews)
NICE inContact is the cloud contact center software leader with the worlds #1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContacts solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. Learn more about NICE inContact Telephony Software Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. Learn more about NICE inContact Telephony Software
Castel Call Center

Castel Call Center

by Castel Communications

(2 reviews)
Castel Communications empowers your contact center with LIVE speech analytics technology that drives automated post-call review, agent compliance during a LIVE call, and superior customer engagement. Our comprehensive call center solution suite is built on LIVE listening technology that automates your QA/QM process via keyword spotting. This produces compounding efficiencies that increase agent compliance and contact center revenue. Learn more about Castel Call Center Castel's call center solutions empower you with LIVE speech analytics driving real-time agent compliance and call center revenue. Learn more about Castel Call Center
Aircall

Aircall

by Aircall

(123 reviews)
Aircall is the preferred call center solution for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app. Start a risk-free trial to see Aircall in action. Learn more about Aircall Aircall lets admins instantly adjust teams according to seasonality, add numbers in 100+ countries, & integrate with popular CRM tools. Learn more about Aircall
Dixa

Dixa

by Dixa

(7 reviews)
Dixa enables you to deliver personal service in real-time across voice, email & chat in one simple interface designed for call centers and customer facing teams. Enjoy quality VoIP with local rates around the world and scale up or down instantly at no additional cost. Prices start at $15 per agent with discounts available for extra chatty teams. Additionally, we provide advanced call routing, IVR, queues, callback, real-time and historical performance stats, customer recognition and much more. Learn more about Dixa Dixa is a cloud-based, multichannel customer service platform. Our quality VoIP starts at $15 per agent/per month. Learn more about Dixa
TCN

TCN

by TCN

(3 reviews)
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics required to optimize operations and adhere to industry regulations. Scale up with our true cloud platform. Learn more about TCN Cloud call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics. Learn more about TCN
VanillaSoft

VanillaSoft

by VanillaSoft

(61 reviews)
Increase your outbound calling productivity with VanillaSoft. VanillaSoft is the easy-to-use, cloud-based solution for telemarketing, appointment setting, and insides sales. The VanillaSoft feature set ensures that every minute counts: Progressive Dialing, Next-Best-Lead Routing, On-Board Scripting, Automated E-mailing, Real Time Lead Distribution, Live Dashboard and Call Recording for training. It's perfect for team-based selling, prospecting, appointment setting and telefundraising. Learn more about VanillaSoft Cloud-based lead management software including auto dialing, call recording, DNC compliance & web lead integration for outbound calling Learn more about VanillaSoft
CallCenterNOW

CallCenterNOW

by ChaseData

(114 reviews)
ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents. Superior performance, customer service, and user friendly interfaces make ChaseData the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third party applications. Contact us today to request a free demo. Learn more about CallCenterNOW Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday. Learn more about CallCenterNOW
CallFinder

CallFinder

by CallFinder

(0 reviews)
CallFinder is SaaS speech analytics solution that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. Let CallFinder help your business gain visibility into the voice of your customers, monitor agent script and regulatory compliance, enhance workforce training, manage quality monitoring, analyze and improve business processes, discover revenue opportunities. Learn more about CallFinder CallFinder is a SaaS speech analytics solution built to help your business improve agent performance and customer experience. Learn more about CallFinder
Omni-Channel Self-Service

Omni-Channel Self-Service

by Verascape

(0 reviews)
Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees. Learn more about Omni-Channel Self-Service Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics Learn more about Omni-Channel Self-Service
UJET

UJET

by UJET

(6 reviews)
UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. Learn more about UJET UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps. Learn more about UJET
Freshcaller

Freshcaller

by Freshworks

(2 reviews)
Freshcaller is a cloud PBX system using which you can purchase local and toll-free phone numbers in 40+ countries. It lets your team engage in contextual conversations with your callers. Freshcaller is the ideal call center for startups and small teams. With Freshcaller businesses can choose to record all their phone conversations and allow supervisors to listen and speak to customers real-time. Learn more about Freshcaller Freshcaller is a cloud-based call center solution that helps you in scaling your business without having to worry about the complexity. Learn more about Freshcaller
Newfies-Dialer

Newfies-Dialer

by Star2Billing

(4 reviews)
An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Newfies-Dialer is used for marketing, market research, opinion polls and voting. It includes call billing for telcos who want to sell voice broadcasting as a service to their customers. Learn more about Newfies-Dialer An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Learn more about Newfies-Dialer
SpitFire Predictive Dialer

SpitFire Predictive Dialer

by OPC Marketing

(19 reviews)
What makes SpitFire different than other predictive dialers? SpitFire Enterprise is the only contact center software offering: Cloud, Premise or Hybrid call center solutions. 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual Dialing options! Integrate your CRM or PBX or use the SpitFire API to fully customize your call center. OPC Marketing is all under one roof in Addison, Texas where we develop, we deliver and we support! Learn more about SpitFire Predictive Dialer SpitFire Enterprise Call Center Software: Easy to Install, Operate & Upgrade. Agents can login for anywhere in the world on any device. Learn more about SpitFire Predictive Dialer
XenCALL

XenCALL

by XenCALL

(5 reviews)
XenCALL is an all-in-one VoIP predictive dialer that empowers call centers and telemarketers to close more leads and increase sales across the board. XenCALL sets itself apart with advanced inbound queue strategies, a built-in webphone and a powerful CRM. Based in the cloud with no downloads required and user-friendly, our product is secure and intuitive. XenCALL offers personalized training sessions and a fully in-house support team. Signup for a free demo without any purchase commitments. Learn more about XenCALL XenCALL is a call center automation software with predictive dialing, lead distribution and a live floor map of your sales team. Learn more about XenCALL
LiveAgent

LiveAgent

by QualityUnit

(607 reviews)
LiveAgent is customer service software with call center support that fits all kinds of businesses, no matter how small or big they are. Being the 3rd largest smartphone manufacturer of 2015 brings a lot of responsibility, thats why Huawei decided to rely on LiveAgent as their customer support solution. LiveAgent includes 170+ help desk features including live chat, voice and social media. Learn more about LiveAgent LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent
Oracle Contact Center Anywhere
Promero call center solutions start from only $59/month-agent. Promero sells and hosts top brands. Oracle Contact Center Anywhere, Aspect Zipwire, Enghouse Interactive CCSP and Five9. Workforce management from Aspect WFO and Pipkins Vantage Point. Speech Analytics from CallMiner. Business Process Automation from RiverStar. CRM integrations with Salesforce, Microsoft Dynamics, Oracle Service Cloud, Siebel CRM, ZohoCRM. Uniquely qualified to provide unbiased recommendations. Learn more about Oracle Contact Center Anywhere #1 Cloud Call Center Software $59/user. Absolutely the best in class top brand cloud call center software for the lowest price. Learn more about Oracle Contact Center Anywhere
Business VoIP Solutions

Business VoIP Solutions

by ClarityTel

(4 reviews)
ClarityTel provides cost-effective, easy-to-use call center solutions for businesses of all sizes using advanced VoIP technologies. Additional services include call recording, call queue management, advanced auto attendants, & more. Our solutions can be customized to meet any organization's communication needs & we back up our services with 24/7 support through our nationwide network of highly-skilled technical experts. Learn more about Business VoIP Solutions ClarityTel provides cost-effective, easy-to-use call center phone system solutions for businesses of all sizes using VoIP technology. Learn more about Business VoIP Solutions
Outbound Call Center Software
Perfect for 10+ users - Free Trial. Get the highest connection rate with our Outbound Call Center Software designed to convert more leads faster. Now you can call, email, and text your leads in a single platform. You can also reduce headcount by at least 20% through our Conversational artificial intelligence Agent which will pre-qualify your leads using a real human's voice, but without any human interaction. Learn more about Outbound Call Center Software Perfect for 10+ users-Free Trial. Get the highest connection rate with our Outbound Call Center Software with artificial intelligence. Learn more about Outbound Call Center Software
PhoneBurner

PhoneBurner

by PhoneBurner

(75 reviews)
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! Learn more about PhoneBurner Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed). Learn more about PhoneBurner
InfoFlo

InfoFlo

by InfoFlo Solutions

(67 reviews)
We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoIP provider on this list who charges per line and not per extension. No hidden costs, no gimmicks. If you are currently paying per extension then you are overpaying. Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. No one can match us head on when it comes to our superior technology or customer-first pricing model. Pay per line Learn more about InfoFlo We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoI Learn more about InfoFlo
CrazyCall

CrazyCall

by CrazyCall

(31 reviews)
Calling App for Call Centers & Sales Professionals that's accessible right within your browser, without any installation or complex billing. All it takes is for you to pick a number and start calling prospects! It allows you to organize and manage sales, control the quality of their calls, reduce costs, integrate and automate telesales campaigns. CrazyCall is also an easy to use sales enablement platform that increases cold-call ROI and helps with website conversions. Learn more about CrazyCall Calling App for Call Center & Sales Teams Learn more about CrazyCall
EducationFolder

EducationFolder

by EducationFolder

(4 reviews)
A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement. In addition, agent level KPIs can be displayed to the agent. The operational suite automates many of the manual tasks within the contact center. It won the 2015 Innovation award from PACE and is a 2016 CIO Review Magazine Top 20 technologies to watch. "The suite is truly innovative and ground breaking, a must have for every contact center" Learn more about EducationFolder A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement. Learn more about EducationFolder
CallShaper

CallShaper

by CallShaper

(13 reviews)
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for Call Centers making and receiving calls to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence. Learn more about CallShaper An optimized contact center solution. Includes customizable IVR, QA, scripting, intuitive interface, robust reporting and much more! Learn more about CallShaper
VCC Live

VCC Live

by VCC Live

(22 reviews)
VCC Live is a cloud-based contact center software, providing telecommunications services to all types of businesses that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer among others) allow your contact center team to perform a wide variety of actions from one single software. With VCC Live omnichannel solution, you can use and switch between multiple communication channels such as voice, email, chat, and SMS. Learn more about VCC Live Cloud based contact center software with management and operator features incorporated as well as data security and analytical reports. Learn more about VCC Live
Bria

Bria

by CounterPath

(53 reviews)
Award-winning softphone client designed to help set-up your call center with your IP-PBX of choice. Call intuitively with a dialpad-centric interface. Auto-answer incoming calls with togglable wait-time. Escalate calls with easy call transfer and call hold functionality. Track patterns in your success with call metrics and call recording. A Salesforce user? Call and track progress within your Salesforce dashboard. Bria - easy IP-telephony set-up and your go-to call control solution. Learn more about Bria Call center agent-ready VoIP softphone client. Interoperate with leading call center solutions or customize with Bria API and SDK. Learn more about Bria
TRACK Hospitality Software

TRACK Hospitality Software

by TRACK Hospitality Software

(7 reviews)
TRACK Hospitality Software is a leading omnichannel cloud communication platform for hospitality companies. It provides TRACK Pulse, the leading voice, email, text, chat and secure messaging platform, TRACK CRM, a full suite of sales and marketing solutions, TRACK Cloud Connect, a hosted PBX solution to replace current call hardware, and TRACK PM, a user-friendly, feature rich property management system. Learn more about TRACK Hospitality Software TRACK Hospitality Software - CRM, Contact Center, and Property Management Solutions for Hotels, Resorts and Vacation Rental Managers. Learn more about TRACK Hospitality Software
VICIdial

VICIdial

by Vicidial Group

(164 reviews)
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. Learn more about VICIdial Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat. Learn more about VICIdial
iNexus

iNexus

by NexInteractive

(3 reviews)
iNexus the Ultimate Cloud Contact Center Dialers. The highest Dial Ratios in the Industry 100:1, Increase contacts by 500% NOW. Same day Free trial. Outbound: predictive, vertical, preview, SMS, Press1, TTS broadcasting up to 8 million dials per-campaign daily, Cell Phone filter, Dynamic ANI. Inbound: IVR, Multi call handling, skill-Base routing. Agent pop screen SuperScriptor and more! Learn more about iNexus PureCloud Dialer. Triple your contacts, Predictive, MSG Broadcasting, SMS, Call Recording, Inbound IVR, Cell Scrub, Silent Cell Drops. Learn more about iNexus
Fenero

Fenero

by Fenero

(13 reviews)
We're here to free contact centers from ever paying for software to manage their business. We know our solution works. Proven. We have seen it change how large contact centers work (and save). Reliable. We don't charge for our software - ever. We support ACD, IVR, outbound dialing (manual, preview, predictive), chat, email, and more - and we're crazy enough to give it away for free. Learn more about Fenero Free, award-winning cloud based contact center software for sales and customer service organizations worldwide. Register NOW for free! Learn more about Fenero
FluentStream

FluentStream

by FluentStream Technologies

(35 reviews)
From intelligent queue routing that fosters first call resolution to customized reporting that provide key insights into support team productivity, the FluentStream Business phone system is designed with call centers in mind. As an innovative leader in business communications, FluentStream has reinvented business phone systems. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. Learn more about FluentStream FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability. Learn more about FluentStream
SalesExec

SalesExec

by ClickPoint Software

(10 reviews)
Close more leads and improve ROI instantly with SalesExec. Setup all lead sources to automatically route leads to sales agents (Push or Pull) Automated distribution of leads based on state, zip, territory, round-robin Power dialer, click-to-dial - no additional charge, use your VoIP solution Email nurture with instant notifications for opened and delivered email Lead management solution that lets you design sales process Improve conversion rates from leads immediately. Learn more about SalesExec Automated Lead Distribution and Lead Management System. Deliver leads 9 different ways and create as many lead types as you like. Learn more about SalesExec
InTheChat

InTheChat

by InTheChat

(1 review)
ITC's digital customer engagement platform combines support for web chat with all other digital channels, consolidating them into one interface. Allow customers to connect with you on their channel of choice. CRM Integration and complete transaction history gives agents a 360-degree view of your customers, and features like pre-formatted responses, Skills-Based Routing, and integration with WFM make it easy to provide superior digital customer service. Learn more about InTheChat ITC is a digital customer engagement platform with that consolidates live chat and all digital channels into one interface. Learn more about InTheChat
PIMS Dialer

PIMS Dialer

by Pimsware

(21 reviews)
$125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended auto dialer. Designed to only deliver live calls to your agents. Answer machines, disconnected number, operator intercepts are handled by the dialer without impacting an agent's productivity. Learn more about PIMS Dialer $125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended Learn more about PIMS Dialer
Shelf

Shelf

by Shelf

(41 reviews)
Shelf is an award winning knowledge management platform with the best search in the industry enabling call centers save time and avoid costly mistakes. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management & AI expert for best in class search and findability. Unlike other knowledge platforms, Shelf enables agents to search inside of documents and leverages powerful machine learning to automatically recommend content. Contact us for a demo Learn more about Shelf Shelf is a knowledge management platform with the best search in the industry enabling agents to quickly find what they need Learn more about Shelf
eTollFree Predictive Dialer

eTollFree Predictive Dialer

by eTollFree

(14 reviews)
eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs. Learn more about eTollFree Predictive Dialer Predictive Dialer With Integrated Web-Phone and Call-Center Solutions. Learn more about eTollFree Predictive Dialer
Call Center Software

Call Center Software

by CallTools

(69 reviews)
Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date. Learn more about Call Center Software Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Learn more about Call Center Software
Ytel

Ytel

by Ytel

(21 reviews)
Cloud contact center platform to manage campaigns, agents and live contacts. Ideal for inbound & outbound multi-channel campaigns with 10+ agents. Autodial, track lists and volume, distribute and monitor calls. Accessible anywhere. Easy set up, customizable & supported by customer service 24/7. Analytics and reports come standard. Powerful CRM integration and API solutions, RVM and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections & outcomes with Ytel. Learn more about Ytel Coud contact center platform ideal for inbound, outbound and blended multi-channel campaigns. Highest quality calls and connections. Learn more about Ytel
Call Center Applications

Call Center Applications

by Dialing Innovations

(5 reviews)
Dialing Innovations offers Omni Channel Call Center Applications allowing for business automation and social interactions to be mixed. This allows our clients to maximize each and every contact with customers or prospects. Advanced APIs allow for all aspects of the business to integrate into the call center application. Connect web leads or service tickets to experience higher conversions and customer service levels. Learn more about Call Center Applications A hosted dialing application for inbound, out-bound calls or both. Includes texting, emails, and dashboard reports. Learn more about Call Center Applications
Toll Free Least Cost Routing
thinQ offers complete control over every aspect of a business' inbound and outbound voice traffic. With an innovative Least Cost Routing (LCR) engine and the industry's only Toll-Free LCR, thinQ enables companies to take advantage of optimized calling rates across multiple providers with disaster recovery, load balancing and call analytics baked into the software. Origination services also allow companies to order both local and Toll-Free numbers and enable SMS/MMS, CNAM, and LRN functionality. Learn more about Toll Free Least Cost Routing thinQ provides complete control over every aspect of a business' inbound and outbound communications within a powerful cloud platform. Learn more about Toll Free Least Cost Routing
Balto

Balto

by Balto Software

(1 review)
Balto AI listens to phone calls and then live on-call prompts reps with what to say next. Reps are given the specific language they need to close more, negotiate better, and maximize good will. Classical sales training is hard because it wastes calls and reps find it hard to implement. Balto's live guidance saves every call and effortlessly builds positive and productive call habits. Find out how Balto energizes your reps and boosts revenue. Learn more about Balto Balto listens to phone calls and tells your rep live on-call what to say next. Close more, maximize good will, and save every call! Learn more about Balto
Bitrix24

Bitrix24

by Bitrix

(245 reviews)
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. Learn more about Bitrix24 Bitrix24 #1 free CRM and call center software used by over 4 million companies. 100% free for up to 12 agents. Cloud and open source. Learn more about Bitrix24
Agile CRM

Agile CRM

by Agile CRM

(293 reviews)
Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more. Learn more about Agile CRM Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM
Knowledge Bot

Knowledge Bot

by Unymira USU

(0 reviews)
Knowledge Bot offers an additional customer touch point by enabling customers to get real time, automated answers to their questions from a bot. Many questions about standard issues can be covered by our Knowledge bot round the clock. Knowledge Bot can also be integrated into your social media channels Learn more about Knowledge Bot Knowledge Bot is the perfect combination to your service agents. Knowledge Bot offers an additional customer touch point. Learn more about Knowledge Bot
CallHippo

CallHippo

by CallHippo

(29 reviews)
CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & Sales Engagement to the next level. Get Local or Toll-Free Numbers of more than 40+ countries around the world in just a couple of clicks. CallHippo app provides real-time information and analytics about the users. It allows teams to collaborate on calls and share information among them, allowing managers to make data-driven strategies. We serve Small Business & Enterprise who requires virtual phone system to effectively manage customer support from multiple locations.
Zendesk

Zendesk

by Zendesk

(1,729 reviews)
Zendesk builds call centre and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,729 reviews)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

by Zendesk

(1,729 reviews)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,729 reviews)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

by Zendesk

(1,729 reviews)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

by Zendesk

(1,729 reviews)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,729 reviews)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,729 reviews)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,729 reviews)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
PhoneCall

PhoneCall

by PhoneCall

(6 reviews)
Predictive dialing helps reduce inactive periods and connects to the next customer seconds after terminating the previous call, removing answering machines and inactive lines. Preview dialing features provide a complete history of past interactions and notes before the call, with configurable preparation time and choice between dialing numbers. PhoneCall is a scalable, cloud contact center solution offering contact management, predictive dialing for telemarketing.
Vonage Business

Vonage Business

by Vonage

(141 reviews)
Seamlessly connect and manage remote locations. Our call center and advanced contact center solutions handle billions of customer interactions per year. Our cloud contact center solutions act as a singular virtual contact center, regardless of location, type, or size. This includes inbound, outbound, or blended micro-centers, as well as distributed multi-site centers. And launching a new center is easy, even on multi-channel or customized systems. Boost sales, increase agent productivity and build a better brand experience for your customers with our robust unified contact center
oneclick

oneclick

by Contact Center Managed Services

(0 reviews)
oneclick is a cloud based Contact Center platform, that allows customers to add contact center applications from its own app store. It is possible to wrap oneclick around any existing contact center applications that you may have, and integrate them into a single unified desktop for your agents and team managers. However it is also possible to turn on other applications in oneclick that are best of breed for Contact Center operations, such as elearning, workforce mgmt, CRM, knowledge base oneclick is a cloud based Contact Center platform, that allows customers to add contact center applications from its app store.
injixo

injixo

by injixo

(0 reviews)
Cloud based Workforce management for Call Centres. Premium WFM suite for forecasting, scheduling, intraday management and more. Your subscription includes an onboarding package to help you get up to speed quickly. It comes with a set of e-learning courses and training videos that cover everything you need to know from WFM principles and best practices to configuring the ACD connection and setting up forecasting and scheduling. During onboarding, you get a WFM expert assigned that will help and g Cloud based Workforce management for Call Centres. Premium WFM suite for forecasting, scheduling, intraday management and more.
LogMeIn Rescue

LogMeIn Rescue

by LogMeIn

(75 reviews)
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
LogMeIn Rescue

LogMeIn Rescue

by LogMeIn

(75 reviews)
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
CloudAgent

CloudAgent

by Ozonetel Systems

(0 reviews)
Cloud based multi-channel contact center solution serving 1000+ customers across 20 verticals. Cloud based multi-channel contact center solution serving 1000+ customers across 20 verticals.
Upcall

Upcall

by Upcall

(11 reviews)
This is no call center - Upcall is a cost-effective, all-inclusive SaaS outbound calling platform, powered by real people specialized to suit your outsource calling needs. Our smart SaaS platform allows you to begin a call campaign from the comfort of your own desktop and scales and syncs with your lead generation needs and strategy. Upcall's platform and API give you 24/7 access to easy to use tools to manage call campaigns effectively and independently! A unique SaaS Calling platform powered with the best US-based outbound call professionals ready to generate and qualify your leads.
PARTH

PARTH

by Aria Telecom Solutions

(8 reviews)
Embedded product with inbuilt IP PBX, ACD, Recording Predictive Dialing, Telephone Recording , 45 Field CRM , 3 Level disposition , Appliance can be used as standalone Telephone Recording System, IVRS, OBD IVRS, Conference Bridge , Police Diall 100, Police Interception Recording , IP PBX. Appliance has all type of trunk connectivity like ISDN PRI , Analog CO, SIP, GSM trunk etc. Inbuilt hard disk for data storage, Can be customize further, SMS, Email, CRM & integration through API Standalone Unified Communication System - No need of server to run your communication need. Appliance can be used for Call Center.
OXON

OXON

by OXON Tech

(3 reviews)
We have created the best yet way to manage ALL your business communication in one place. OXON focus is: #1 Omnichannel Customer Support #2 Sales Teams and Telemarketing #3 Personal Email Marketing #4 Agents Management & Customer Experience Insights OXON is a cloud based contact centre management software, providing enterprise grade communication abilities which enable: web-chat, email, voice calls, SMS, social media support to be operated in a single platform. A single platform to communicate and track customers throughout their lifecycle and make communication consistent.
CallFire

CallFire

by CallFire

(18 reviews)
Put your outbound dialing into overdrive with CallFire's Cloud Call Center. Simply upload your contacts, and in minutes, CallFire's Power Dialer will connect your sales agents to live leads. CallFire can call up to 4 phone lines per agent and will leave answering machine messages. CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines. Agents focus on speaking with live customers, leading to 20-30% increases in efficiency over manual dialing. Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads!
Centcom

Centcom

by Call Center Development Services

(2 reviews)
Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size. Web-enabled predictive dialing service the provides agent reporting, campaign statistics and more within minutes of your activation.
Xperience

Xperience

by Altitude Software

(1 review)
Altitude Xperience is a complete cloud based contact center solution that scales up and down as required by individual business needs. With inbound and outbound multimedia capabilities, it is ready to use, but still customizable to cater to specific business needs. Altitude Xperience gives contact centers greater business agility and the power to provide an excellent customer experience. High availability storage network and 24*7 system maintenance, ensuring that operations are never disrupted. Outstanding contact center functionality on the cloud at the level of the best on-premise solutions.
Toky

Toky

by Toky

(13 reviews)
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more
Gladly

Gladly

by Gladly

(0 reviews)
Gladly is reinventing customer service by putting people at the heart of its platform, not cases or tickets. Enable agents to be naturally productive by letting them see every conversation across the lifetime of any customer across any channel (voice, email, chat, text or tweet). Real-time insights provide visibility into agent productivity, topics that are trending and key metrics like SLA's and response time. Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place.
CyCC

CyCC

by CyTrack Intelligence Systems

(5 reviews)
CyCX goes beyond traditional ACD systems providing you an array of communication channels such as Voice, SMS, Email, Fax, Web Chat, Web Call-back, Call back in Queue and Social Media connections meaning you can connect on any level. Customer Experience & Omni Channel Contact Centre solution for cloud and on premise PBX solutions including Skype for Business
HappyFox

HappyFox

by HappyFox

(63 reviews)
HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
Ameyo

Ameyo

by Ameyo

(18 reviews)
Ameyo is an Omnichannel Customer Engagement software that enables enterprises and SMBs to deliver omnichannel customer experience. Ameyo's contact centre software offering also serves customers on Cloud ( Private, Public & Hybrid). Ameyo is proud to be mentioned in the Gartner Magic Quadrant for three consecutive years( 2015-16-17). Ameyo has been serving the Contact Center Infrastructure space for 60+ countries and powers 1600+ Enterprise Contact centers globally. Ameyo Call Center Suite is a comprehensive interaction management solution for Enterprise Contact Centers and SMBs.
DialogTech

DialogTech

by DialogTech

(9 reviews)
DialogTech is the world leader in call analytics for marketers. Each day consumers call businesses by the billions, and those callers convert to customers at the highest rates. We help connect calls to the customer journey. Powered by AI, DialogTech attributes calls to your marketing, showing you exactly how these conversations impact the customer journey. We provide actionable analytics and technology to generate more calls at a lower cost, personalize call experiences, and drive revenue. The leading provider of actionable marketing analytics for phone calls. We empower marketers with call attribution and conversion techn
CloudCall

CloudCall

by CloudCall

(10 reviews)
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. Advanced, cloud-based computer telephony integration for your CRM system.
OneSight

OneSight

by Empirix

(0 reviews)
Proactively manage the performance of critical Web applications & infrastructure from a browser-based console. Proactively manage the performance of critical Web applications & infrastructure from a browser-based console.
Noojee

Noojee

by Noojee Contact Solutions

(0 reviews)
High performance inbound and outbound call centre technology that shapes to your business. High performance inbound and outbound call centre technology that shapes to your business.
CallHub

CallHub

by Gaglers

(60 reviews)
Easy to use outbound call center software with automated dialers to suit your needs. Unlimited agent accounts and pay as you pricing. CallHub is a sophisticated outreach software for the biggest businesses, yet simple enough for your organization. The only solution that smoothly integrates with your CRM. Use predictive dialer, power, preview or manual dialer depending on your requirement. CallHub also provides voice and text broadcasting. Award-winning SMS, Voice & Call Center tool used by businesses yet simple enough for your cause! Pay as you go, no subscriptions.
Scorebuddy

Scorebuddy

by Sentient

(33 reviews)
Scorebuddy is a cloud Quality Monitoring solution for scoring customer service calls, emails and web chats. Start monitoring staff better and replace your spreadsheets today. Make your work day easier; no worries about reports breaking, everything in one place and there's customizable access for everyone. Scorebuddy saves time, increases accuracy and delivers a strong return on investment. On average our customers gain 8-10 times ROI. It's easy to use, requires no IT guy and no contract either! A web based quality monitoring solution for call centers to measure performance across channels. Scorebuddy is very user friendly.
Megacall

Megacall

by Phoenix Solutions

(7 reviews)
No matter the size of your business, calling any contacts from your list using MegaDialer will be completed in only a few minutes Megacall dialer is the best solution for any contact centre to increase productivity and deliver excellent customer experience.
DialMyCalls

DialMyCalls

by OnTimeTelecom

(2 reviews)
DialMyCalls lets you easily send a phone call, text message, and/or email to a group of people instantly. With our web-based system you simply add your contacts, record a message, and send it out! You'll get a complete detailed report showing what happened on every single call or text message. We also offer advanced features like polling, Push To Connect, RSVPing, Push To Record, and a variety of other features. Try us out for free today and see why so many people choose us! Record and send messages to a list of phone numbers within seconds. Used by schools, churches, and non-profits and many other groups.
Cingo

Cingo

by Cingo

(0 reviews)
Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers. Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.
Clicktools

Clicktools

by Clicktools

(12 reviews)
Clicktools by CallidusCloud is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience by collecting, centralizing, and acting on customer feedback. Start your free trial to take advantage of enterprise-class features including dozens of question types, smart CRM mapping, dynamic text and questions, multi-language, mobile-friendly surveys, reporting, text analysis and translation, and more. Clicktools is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience.
CALLN

CALLN

by Telstra

(12 reviews)
Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance. Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance.
LiveVox

LiveVox

by LiveVox

(1 review)
LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumers channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. LiveVox is a leading provider of enterprise cloud contact center solutions.
ConVox

ConVox

by Deepija Telecom

(0 reviews)
Solution for blended contact centers that can handle voice, chat, mail, sms, and fax communications. Integrated with CRM systems. Solution for blended contact centers that can handle voice, chat, mail, sms, and fax communications. Integrated with CRM systems.
uContact

uContact

by Integra CCS

(21 reviews)
uContact is an All-in-One contact center solution. Our unique one-on-one customer service makes us perfect for small to medium call centers. Rather than relying on multiple applications we will offer you: - Dialers (Inbound & Outbound) - SMS, Email & Webchat in a Unified Inbox - A Call Center Designed CRM - Completely Customizable Reporting - Gamification - Recording - Voice Broadcasting - Quality Control - Live Coaching (Spy, Whisper, Collaborate) - Many More Features & an Open API Beautiful Contact Center Solution / Multichannel / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!!
Clarity Connect

Clarity Connect

by Perficient

(7 reviews)
Clarity Connect is a full-featured contact center for Office 365 and native to Skype for Business (formerly Lync). Clarity Connect adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market, including intelligent IVR, skills-based routing, real-time metrics, and historical reports. Clarity Connect is a full-featured contact center native to Skype for Business / Lync.
RingSky

RingSky

by RingSky

(2 reviews)
Hosted PBX provider that offers unlimited business calling, voicemail, call forwarding, and more. Solution will work from anywhere as long as internet connection is available. Turn any phone into "your" phone with personal code. Further features include Call Monitoring, Click to Call, Voicemail to Email, Remote Transfer, and more. Hosted PBX provider that offers unlimited business calling, voicemail, call forwarding, and more.
EmPulse

EmPulse

by Green Workforce Management Solutions

(0 reviews)
Enables call center workforce forecasting, scheduling, real-time adherence, and vacation planning. Enables call center workforce forecasting, scheduling, real-time adherence, and vacation planning.
Bright Pattern

Bright Pattern

by Bright Pattern

(62 reviews)
Built for enterprise contact centers with 100 - 15,000+ agents, Bright Pattern Contact Center software is a cloud-first omnichannel solution featuring active-active disaster recovery, ability to bring your own telco provider, scalability to 15,000+ agents, multinational deployment, and continuous availability thanks to non-disruptive on-the-fly updates. Leading global provider of mutlichannel cloud-based contact center software.
Cloud Contact Center

Cloud Contact Center

by IEC

(48 reviews)
Cloud-based Collaboration, Communication, & Customer Contact Center offering robust features & backed by Amazon Web Services (AWS). Cloud-based Collaboration, Communication, & Customer Contact Center offering robust features & backed by Amazon Web Services (AWS).
QueueMetrics

QueueMetrics

by Loway

(11 reviews)
QueueMetrics is a highly scalable monitoring and reporting suite for Asterisk PBX call-center. QueueMetrics is an Asterisk call-centre monitor.
Voice Broadcasting

Voice Broadcasting

by Dynamic Interactive

(5 reviews)
Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound ivr, press 1 campaign, automatic survey, political message, and much more. Our cloud based software as a service allows you the ability to leverage our extensive dialing infrastructure to get your message out quickly. We work with small to large companies, government agencies, non profit organizations, political candidates and call centers. Contact us today. Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound call campaign.
Versature

Versature

by Versature

(5 reviews)
Versature delivers the highest quality phone systems, the most features, and enterprise integrations and plugins. Versature delivers the highest quality phone systems, the most features, and enterprise integrations and plugins.
Cloud Call Center

Cloud Call Center

by 8X8

(150 reviews)
With 8x8 Virtual Contact Center, you get everything you need in one place. Our solution suite combines not just world-class contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications. 8x8 Virtual Contact Center provides a flexible, economical & efficient way to engage with customers.
Zingtree

Zingtree

by Zingtree

(90 reviews)
Zingtree makes it easy to create, customize, and deploy interactive agent scripts for call centers or live support that are easy to optimize and improve over time. With agent scripting integrations with Zendesk, Salesforce, Freshdesk or other CRM/Help Desk systems, script histories with each ticket, and full analytics and reports to help identify process bottlenecks, Zingtree is the best solution for standardized agent scripts. Interactive agent scripting for call centers and live support teams, including powerful CRM integrations and complete analytics.
Cloud Call Center

Cloud Call Center

by 3CLogic

(47 reviews)
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Cloud Call Center

Cloud Call Center

by Sip2Dial

(5 reviews)
A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more. A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more.
Aavaz

Aavaz

by Aavaz

(3 reviews)
Enable your Tele-Marketing, Tele-Sales and Tele-Support team to function effectively and seamlessly. Whether you need inbound, outbound along with Marketing or CRM integration - Aavaz is the hub that ties your contact center together. Aavaz offers Plivo, Twilio, Google Voice, Skype as VOIP options and also a virtual PBS system that can literally replace the entire office' extensions, IVR, call routing and skill-handling. Run your business' call operations (IVR, Voicemail, Call Handling) & your Inbound and Outbound telemarketing campaigns with Aavaz.
SYNTHESYS

SYNTHESYS

by Noetica

(1 review)
Noetica develops software products for the call centre and contact centre market across the globe. Our product, Synthesys, is a comprehensive integrated mix of functions, which will deliver continuous improvements in the quality and efficiency of your customer contact activities. Whether you are looking for a dialler, scripting, CRM, ACD, voice recording, integration, multichannel, intelligent campaign management or any other call centre technology, you are in the right place. The comprehensive package that provides the management of an efficient, successful and effective call centre operation.
Automatic Call Distributor

Automatic Call Distributor

by Kunnect

(0 reviews)
Call queuing solution with skills-routing algorithms that ensure appropriate delivery of incoming calls. Call queuing solution with skills-routing algorithms that ensure appropriate delivery of incoming calls.
PlayVox

PlayVox

by Arcaris

(0 reviews)
Free collaboration platform for managing, motivating, and training people at call centers. Free collaboration platform for managing, motivating, and training people at call centers.
PlayVox

PlayVox

by PlayVox

(0 reviews)
PlayVox is a Quality Assurance software that allows you to monitor your customer service & support interactions across different communication channels such as chat email, phone & social media. We help you deliver Perfect Customer Interactions by engaging and empowering your agents. - Easily measure customer service quality. - Evaluate more customer interactions in less time. - Drive agent engagement by using continuous feedback and coaching. - Increase agent performance With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way
Branch Messenger

Branch Messenger

by Branch Messenger

(598 reviews)
Best suited for enterprises with thousands of agents, Branch Messenger enables call centers to improve their operation at scale through a web dashboard and an agent self-service mobile app. Call centers use Branch Messenger to broadcast ad hoc open shifts to accommodate high call volume, lower call wait times for customers and scale down when agents are idle with voluntary time off requests, all in real-time. Self-service mobile app enables call centers to scale labor in real-time to meet call demand.
XCALLY

XCALLY

by Xenialab

(56 reviews)
Omnichannel solution for Inbound, Outbound and Blended Contact Centers. Asterisk call center software HTML5, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR and more. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the advanced Contact Management and Cally Square IVR designer. Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
Connect First

Connect First

by Connect First

(48 reviews)
Connect Firsts telecommunications software was created to offer a revolutionary approach to contact center technology. With our cloud-based solution, weve developed a cost-effective, dependable answer to the contact center needs of companies of all sizes. Founded in 2004 and based in Boulder, Colorado, we are a privately-held SaaS company that boasts over 500 clients worldwide and a 97% customer retention rate. With a 99.999% uptime and a user-friendly solution that can be fully customized to Connect First is an award-winning Cloud-Based Call Center provider committed to 100% customer satisfaction.
IpSCAPE

IpSCAPE

by IpSCAPE

(1 review)
ipSCAPE offers software as a service for contact centres of typically less than 100 seats. Our approach allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that's painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice - simple, easy, done. Software as a Service (SaaS) and Consulting for contact centres typically less than 100 seats.
Intellicon

Intellicon

by Intellicon

(1 review)
Intellicon is an intelligent contact center platform for Omni-Channel, Inbound, Outbound and Blended Call Center requirements. It has valuable set of features and functionalities to make your business easy. Intellicon can be installed on-Premise or on your favorite Cloud platform. We offer Rental and Perpetual licensing models to best match your financial plan. Get in touch to see a live demo or to know more. Intelligent Contact Center Solution for Omni-Channel, Inbound, Outbound and blended call center operations.
VoiceLog

VoiceLog

by BSG

(1 review)
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.
DialSource

DialSource

by DialSource

(1 review)
DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM. DialSource is an enterprise sales acceleration engine and voice communications platform native in Salesforce and Microsoft Dynamics.
Humach

Humach

by Humach

(0 reviews)
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales
VoApps

VoApps

by VoApps

(13 reviews)
VoApps delivers a voice message directly to the consumers voicemail box without calling their phone. VoApps has emerged as the compliant solution to delivering a voicemail to your consumer's mobile phone. The patented DirectDrop Voicemail has changed the economics of call centers by delivering payment notifications, appointment reminders, deadline warnings, and thank you messages. Over 100 million messages have been delivered to mobile users with DirectDrop Voicemail and that number grows daily! Delivers a voice message directly to consumers voicemail box without calling the phone turning your call center into a profit center.
contactSPACE

contactSPACE

by contactSPACE

(4 reviews)
Discover contactSPACE: the omnichannel contact centre software that'll revitalise your customer relationships. Our patented CallGuides and smart diallers make your agents' jobs a piece of cake, supercharging productivity and enabling better conversations. Smashing KPI goals is also effortless with our real-time analytics and graphical dashboard designer. Call us to discover a custom solution tailored to your organisation's needs. contactSPACE provides Cloud Contact Centre technology that helps improve customer conversations, increase productivity and visibility
Callmaker

Callmaker

by Callmaker

(2 reviews)
Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world. When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly. Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!
Call Center Dialer

Call Center Dialer

by iTecs Communications

(1 review)
Predictive dialer/Hosted dialer/Call Center Software. Hosted, predictive dialer that can dial 10, 00,000 + Phone numbers daily. Handling high call volumes in offices & call centers made easy Live Monitoring · Inbound Dialing · Outbound Dialing
Aceyus

Aceyus

by Aceyus

(0 reviews)
Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, omnichannel, WFM, social media platforms and other sources to deliver detailed insight into the customer journey. This insight helps businesses understand and manage their customer and agent experiences. Integrated solutions that are flexible, scalable and user friendly for contact center reporting and analytics.
ContactWorld

ContactWorld

by NewVoiceMedia

(56 reviews)
NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, giving sales and service organizations the ability to instantly connect their agents to prospects and customers over the phone, through email, and via social channels. NewVoiceMedia offers ContactWorld, a global cloud communications platform with guaranteed 99.999 percent platform availability. NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, providing 99.999% reliability worldwide.
FocalScope

FocalScope

by FocalScope

(21 reviews)
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free. Help Desk Software with Email, Live Chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, Reporting. Run in Cloud or Inhouse. Trusted by DHL.
Know Max

Know Max

by KocharTech

(0 reviews)
An integration of picture & buying guides for connected devices to enable dedicated customer-oriented support. KnowMax brings visual guides for agents & customers to resolve device issues. Knowledge management tool features multi-lingual support, easy navigation, and serves both pre-sale & post-sale scenarios. Awarded with Aegis Graham Bell Award, KnowMax combines specifications, setup & troubleshooting guides for Smartphones, Routers, Dongles, Smart TVs, and more device types. Integrated visual guides to assist customers with buying, set-up, & troubleshooting devices, across self-care & agent-based channels
PrimoDialler

PrimoDialler

by Primo Dialler

(48 reviews)
All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi channel contact centre, which is simple, fast and flexible. With us your customer service is faster, seamless and complete customised to your requirements. Talk to more people in less time. Grow your profits instantly Award Winning British team: All-in-one Cloud Contact Centre Premium VOIP Dialler Platform
Call Commando

Call Commando

by Gravitational Marketing

(0 reviews)
Double your dials, set more appointments & get more sales. Improve the quantity and quality of connections today. Double your dials, set more appointments & get more sales. Improve the quantity and quality of connections today.
Quvu

Quvu

by Pebbletree

(0 reviews)
Quvu revolutionises how you manage your contact centre with a fully cloud-based solution that enables you to customise your statistics and reporting, allowing you to focus on your core objectives by analysing the stats important to you. Entirely web based and powered through an award-winning VoIP platform, you can oversee your operation from anywhere in the world. Key features include Ofcom Compliance, Real Time Customisable Statistics, Geo Dialling, TPS Compliance and Call Recording. Transformational cloud-based contact centre management solution, delivering Real Time Analytics, Dialler & Ofcom compliance.
Ottspott

Ottspott

by Apidaze

(0 reviews)
Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface. Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface.
Cloud Call Center Solution

Cloud Call Center Solution

by UniVoIP

(16 reviews)
Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service. Equipped with automated interactions, advanced routing algorithms and workforce management tools, our contact center is 100% scalable, allowing the on-demand addition of agents and services based on call volume and seasonal demands. Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service.
Nectar Desk

Nectar Desk

by Nectar Desk

(3 reviews)
Call center software solution that can be set up in minutes. Quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center. You will get workplace insights that will help enhance workflow and productivity. All the features you expect from a Call Center Software: IVR, Extensions, Call Recordings, Queue Management, Cold/Warm Transfers, ACD, Auto Dialer, SMS/Email Channel, Forward to Phone, Call Whispering, Call Barging. 24/7 support team Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance.
Contaque

Contaque

by Contaque

(2 reviews)
Blended contact center solution with IVR, ACD, and predictive dialing capabilities. Blended contact center solution with IVR, ACD, and predictive dialing capabilities.
NetKeeper

NetKeeper

by Multima

(0 reviews)
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
Call Center

Call Center

by Evolve IP

(6 reviews)
Evolve IPs multi-channel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Their advanced features provide contact center leaders with real-time control and visibility of their agents along with rich operational insights. Leverage Evolve IPs cloud compliant architecture for enterprise-grade business continuity while enabling customers to interact across any communication channel with agents operating from anywhere. Evolve IPs cloud-compliant contact center provides businesses of any size with access to broad range of enterprise-grade features.
ProScheduler

ProScheduler

by Loxysoft

(2 reviews)
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks. User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.
Harmony

Harmony

by Knoahsoft

(0 reviews)
VoIP-enabled solution with calls and other communication reviews, reporting dashboard and services-oriented framework. VoIP-enabled solution with calls and other communication reviews, reporting dashboard and services-oriented framework.
Call Center

Call Center

by iHelpBD

(0 reviews)
A call center software with monitoring, reporting and advanced routing options to help increase agent productivity. A call center software with monitoring, reporting and advanced routing options to help increase agent productivity.
rostrvm

rostrvm

by Rostrvm Solutions

(0 reviews)
CTI-enabled call centre applications to enhance traditional telephone systems and to capitalise on the power of Internet Telephony. CTI-enabled call centre applications to enhance traditional telephone systems and to capitalise on the power of Internet Telephony.
Abacus Cloud

Abacus Cloud

by Abacus Group

(1 review)
Hosted PBX, SIP Trunks, Unified Communications, Video-conferencing. Abacus Group implements private, public and hybrid telecommunications clouds. VoIP Readiness Assessments. Open source billing management platform for PBX, VoIP gateways, IP phone systems, wireless, routers, data switches.
Ameyo Emerge

Ameyo Emerge

by Ameyo Emerge

(0 reviews)
Ameyo Emerge is a Cloud based Contact Center platform that helps you integrate seamlessly across channels including Voice, Mobile, Social, Chat, Email and SMS. Our solution provides transformational insights into contact center operations and helps you deliver more personalized experiences. No hardware or coding required. Easy to deploy, Easy to Use and Easy to Manage. It is already helping the next generation disruptive businesses start and scale-up with ease. Enhance your Customer Experience with Voice, Mobile, Chat, Social, Email, and SMS
Vodia PBX

Vodia PBX

by Vodia Networks

(13 reviews)
Vodia PBX is a leading-edge IP-PBX software specially developed for VARs, MSPs & SMBs. Advantages of Vodia PBX include: Zero startup costs, Low infrastructure costs, Linear pricing, True Plug & Play, Bring your own SIP devices and trunks, Full white-labeling, All standard and advanced features included for one-price, Voicemail-to-email, Fax-to-email, SMS/MMS integration, Click-to-call, WebRTC phone, TLS, SRTP, ZRTP, Multi-tenant, single server Branded tech support in the USA Trusted IP-PBX for VARs, MSPs & SMBs (previously pbxnsip, SnomOne). Get your 30-day free-trial. No deposit or credit card required.
Telemation

Telemation

by Database Systems

(0 reviews)
Call center software that includes CTI Software, predictive dialers, IVR and ACD systems. Call center software that includes CTI Software, predictive dialers, IVR and ACD systems.
Virtual Observer

Virtual Observer

by Coordinated Systems

(0 reviews)
Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions. Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions..
ePowerCenter

ePowerCenter

by Astute Solutions

(0 reviews)
Consumer engagement and CRM software that enables companies to deliver exceptional customer experiences. Guide your agents through each consumer interaction with recommended steps that anticipate the consumers next move. Reduce consumer frustration with smart software that ensures your agents collect the right information for each situation. Personalize the consumer journey with unrivaled accuracy based on a single clear view of your consumers and their needs. Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM.
Greenlight CRM

Greenlight CRM

by Greenlight Innovation

(16 reviews)
Greenlight CRM is a UK-based call centre solution that solves all your technology needs in one hosted system. Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest. Greenlight CRM solves all your call centre technology requirements in one, easy to use hosted solution with flexible monthly licensing.
Eureka

Eureka

by CallMiner

(4 reviews)
Speech analytics and pervasive call center performance management solution for large and small contact centers. Speech analytics and pervasive call center performance management solution for large and small contact centers.
Easycall Cloud

Easycall Cloud

by easy4cloud

(1 review)
EasyCall Cloud el software online para call center, ofrece mxima escalabilidad y flexibilidad para la administracin de los call center online. Los precios claros y la gestin de los puestos de trabajo, de la recargas de voz, del nmero geogrfico y de los canales inbound es simple e inmediata. EasyCall Cloud garantiza lneas VoIP listas para utilizar y ventajosas tarifas para las llamadas nacionales e internacionales, sobre fijos y mviles. La solución en online para la administración completa de llamadas entrantes y salientes!
Newbridge Telecom Solutions

Newbridge Telecom Solutions

by Newbridge Telecom Solutions

(0 reviews)
Contact solutions for inbound, outbound and blended service centers. Contact solutions for inbound, outbound and blended service centers.
Conversational IVR

Conversational IVR

by True Image Interactive

(0 reviews)
Revolutionizing the way people connect with technology using the worlds first HUMAN intelligent virtual assistant and leading-edge artificial intelligence, natural language processing, and speech recognition technology. From healthcare to call centers to retail (and beyond), were harnessing the power of human interaction to increase customer engagement through interactive, 2-way, multi-channel communication and driving unparalleled results across diverse industries and applications. Revolutionizing how people connect with technology using artificial intelligence and the first HUMAN intelligent virtual assistant.
AuguTech

AuguTech

by AuguTech

(5 reviews)
We offer the most effective Predictive Dialer Software available. Includes predictive dialing, progressive dialing and preview dialing processes. Award Winning Technology from Augutech can greatly improve both your marketing effectiveness and the overall growth of your business. The automated dialing process allows you to reach more customers faster either through direct contact or voicemail. FREE trials available. Augutech is an industry leading Outbound Call Center Platform. Increase sales up to 400% with this predictive dialer solution. Augutech is an industry leading Outbound Call Center Platform.
Ameyo Engage

Ameyo Engage

by Ameyo Engage

(0 reviews)
Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees. Grow your business by gaining customer loyalty with a world class customer contact center software
Click2Coach

Click2Coach

by Envision Telephony

(2 reviews)
Envision Click2Coach and Click2Coach Cloud Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics.
Hyperion

Hyperion

by Reksoft

(1 review)
Contact center creation platform that supports calls received from a variety of communication channels. Contact center creation platform that supports calls received from a variety of communication channels.
AireContact

AireContact

by AireSpring

(1 review)
AireContact is an award-winning, Inbound, Outbound, and Blended cloud contact center solution with next generation features such as omni-channel communications, dynamic scripting, predictive dialer, and social media customer care. Inbound, Outbound calls, emails, chats, social feeds, fax , web call backs - all interactions are streamed into a multimedia blended queue. Available with private managed connection for QoS and exceptional voice quality. Omni-Channel Cloud Contact Center solution that opens up all forms of communication through phone, chat, email and social media.
TASKE Contact

TASKE Contact

by TASKE Technology

(0 reviews)
A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities. A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities.
Virtual Call Center Solution

Virtual Call Center Solution

by SolusOne

(0 reviews)
An award winning call center software. Increase your sales, ask for the demo & feel the difference. An award winning call center software. Increase your sales, ask for the demo & feel the difference.
Contact Canvas

Contact Canvas

by AMC Technology

(0 reviews)
Pre-built and certified software product suite that integrates CRM applications with CTI communication platforms. Pre-built and certified software product suite that integrates CRM applications with CTI communication platforms.
INTOUCH

INTOUCH

by Topdown Systems

(4 reviews)
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
PBXMate

PBXMate

by SoliCall

(1 review)
Noise firewall for call centers. Have you noticed that customers calling call centers can hear other agents in the background? Such "background noise" has impact on CX, it disturbs the analytic, it might contain sensitive information and it reduces the productivity. Headsets cannot remove these background voices. PBXMate is an innovative "noise firewall" software for call center. The technology is used to filter 15M calls per day including in dozens of the U.S. Air Force call centers. Noise firewall. Improve CX, protect private data, increase the accuracy of transcription and improve productivity.
Infinity

Infinity

by 1Call

(0 reviews)
Hospital Call Center and PC Based PBX Switchboard Software. Additional modules include on call scheduling software, appointment reminder software, web-based directories, physician paging software, IVR and voice messaging and pre-recorded announcements. Hospital Call Center Software.
Eclipse CMS

Eclipse CMS

by Data Track Technology

(0 reviews)
Call logging solution for tracking incoming and outgoing calls and generating reports that allow to connect call volume with revenue. Call logging solution for tracking incoming and outgoing calls and generating reports that allow to connect call volume with revenue.
Ansapoint

Ansapoint

by Westbay Engineers

(0 reviews)
A forecasting tool that helps call centers predict how many agents they need in order to handle their call volume. A forecasting tool that helps call centers predict how many agents they need in order to handle their call volume.
CenterMaster

CenterMaster

by AcuCall

(0 reviews)
CIM solution that includes CRM, IVR, ACD, recording, SMS, email, complete IP/PBX functionality, network, voice and data, and more. CIM solution that includes CRM, IVR, ACD, recording, SMS, email, complete IP/PBX functionality, network, voice and data, and more.
neXorce

neXorce

by Spectrum Corporation

(2 reviews)
Real Time reporting software for the call center. Spectrums software captures real time and historical data from the ACD and creates reports that can be displayed on wallboards, desktops, dashboards, Web based reports, email and smartphones. Improve agent performance and increase call center awareness with real time reporting for the agents. Call Center Real Time Reporting Software via software to drive devices to display real time KPI's to call center managers and agents.
InVision Enterprise WFM

InVision Enterprise WFM

by InVision Software

(1 review)
InVision Enterprise WFM is a web-based solution for enterprise-wide workforce management. The application enables businesses to optimize staff scheduling and delivers significant process improvements and substantial reductions in labor costs. InVision Enterprise WFM includes functionality for accurate workload forecasting, effective scheduling and optimization, as well as comprehensive features for intraday schedule management, adherence monitoring, and real-time analysis. Web-based solution with forecasting, scheduling, adherence montoring, and analysis and reporting features.
Nixxis Contact Suite

Nixxis Contact Suite

by Nixxis

(1 review)
Manage all channels (voice, mail, chat, sms, fax or social media). Predictive dialer, IVR, recorder, blending & reporting. Manage all channels (voice, mail, chat, sms, fax or social media). Predictive dialer, IVR, recorder, blending & reporting.
Winleads

Winleads

by USAutodialer

(0 reviews)
Make thousands of calls every day and prescreen potential clients for you automatically. Make thousands of calls every day and prescreen potential clients for you automatically.
OnviCord

OnviCord

by OnviSource

(0 reviews)
OnviSource's Workforce Optimization (WFO) is a suite of solutions based on the concept of "Capture All, Analyze All, Automate All, Improve All". Our multimedia capture, recording and monitoring generates a goldmine of valuable information and knowledge, analyzed by our multi- and cross-channel analytics in order to produce actionable knowledge that can automatically or manually act to improve customer interactions, agent's performance, compliance management, and back office transactions, Contact center solutions provide all the functionality and features required to engage in comprehensive Workforce Optimization.
VESTA

VESTA

by Airbus DS Communications

(0 reviews)
Call processing solution that provides queue management, texting, mapping, data management and analytics. Call processing solution that provides queue management, texting, mapping, data management and analytics.
TrackMyLeads

TrackMyLeads

by TrackMyLeads

(0 reviews)
Track calls from TV, radio, direct mail, online ads and other sources. Know how many calls you get from each marketing source, when you need to follow up on new leads, and how many clients you get from each campaign. Track conversion rates by ad campaign, call centre staff. Listen to call recordings for training and quality assurance. Schedule appointments and set follow up reminders so you never miss another lead. Collaborate on client calls and spend more money on ads that bring you business. Call tracking & intake management system with optimized lead forms, appointment scheduling, lead tracking, and conversion analytics.
ADVANTAGE DIALER

ADVANTAGE DIALER

by Advantage Dialer

(0 reviews)
ADVANTAGE DIALER provides all the features needed to successfully run any campaign. ADVANTAGE DIALER provides all the features needed to successfully run any campaign.
Hydra

Hydra

by Dialoga

(0 reviews)
Your contact centre does not need to be tied to expensive physical infrastructure. Hydra, our ACD solution based on WebRTC technology, provides you with a remote platform through which agents can be monitored and controlled as if being in a traditional call centre, but when in fact no physical infrastructure is needed. WebRTC technology does not require any physical/fixed infrastructure, hardware, IP terminals nor SIP Trunks. The WebRTC ACD without physical infrastructures. Accessible via any device. Work from the office, home or anywhere in the world.
RingCentral Contact Centre

RingCentral Contact Centre

by RingCentral UK

(612 reviews)
. RingCentral Contact Centre, powered by inContact, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing. RingCentral Contact Centre delivers omnichannel capabilities that let customers decide how they want to engage with you.
Calabrio One Suite

Calabrio One Suite

by Calabrio

(51 reviews)
Calabrio ONE is a unified workforce optimization (WFO) software suite including call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics that transforms the contact center into a customer engagement center and a valuable source of customer insight. Easy to Use, Quick to Install, Simple to Support. Calabrio ONE is an integreated workforce optimization solution for a comprehensive customer engagement strategy.
Parrot Cloud Call Center

Parrot Cloud Call Center

by Electronic Voice Services

(22 reviews)
EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals. Watch our video demo now! Beautiful, modern, cloud call center software with unlimited predictive dialing, blended calling, and live dashboard for reporting.
Contivio Contact Center

Contivio Contact Center

by Contivio

(6 reviews)
Contivio.com's cloud-based Contact Center & Telephony software is an all-in-one solution that provides cost savings, improved customer satisfaction, and increased agent productivity. Deployed as a toolbar in a browser, simply plug in a headset and you will be up running with an enterprise level solution using Contivio.coms patent CloudConnect technology to integrate with Any CRM, including NetSuite, Microsoft Dynamics CRM, Salesforce, SugarCRM and Oracle Sales Cloud. Contivio.com is also very c Contivio.com's Contact Center enables users to extend CRM capabilities while maximizing their multi-channel communication needs.
Exelysis Contact Center

Exelysis Contact Center

by Exelysis

(6 reviews)
Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX. Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.
Anywhere365 for Skype Business

Anywhere365 for Skype Business

by Workstreampeople

(5 reviews)
It's not just a Contact Center for Lync and Skype for Business, it's a flexible, real time Dialogue Management Platform. It's not just a Contact Center for Lync and Skype for Business, it's a flexible, real time Dialogue Management Platform.
SmartAction Speech IVR System

SmartAction Speech IVR System

by SmartAction

(4 reviews)
SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose. A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.