Help Desk Software

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Zoho Desk

Zoho Desk

by Zoho Desk

(1450 reviews)

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk

Front

Front

by Front

(78 reviews)

The help desk for happy teams and customers. Fast and easy like email, Front brings customer messages from every channel (email, chat, social media, SMS) into one collaborative inbox. Respond 3x faster with workflow automations, access customer data directly in your inbox, and unlock insights with team and customer metrics. Cisco Meraki, Y Combinator, and 3,500 other teams rely on Front to work productively and boost customer satisfaction. Learn more about Front

Turn your email into a help desk solution. Fast and easy like email, but with the tools you need to reduce agent response times. Learn more about Front

Samanage

Samanage

by Samanage

(441 reviews)

Samanage is the most reviewed and highest rated IT asset management & IT service management solution. Our software isn't just about churning out loads of metrics, data, and reports (even though we have all of that!), its about simplifying complex tasks and automating basic ones. Simply track your hardware, software, contracts, purchase orders, licenses, and warranties in one place. Save valuable time and allow yourself to deliver faster and smarter services, so you can stop living fire to fire. Learn more about Samanage

Samanage in ITSM solution that understands what it takes to successfully manage IT and non-IT assets across your organization. Learn more about Samanage

Freshdesk

Freshdesk

by Freshworks

(773 reviews)

Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. Learn more about Freshdesk

A web-based customer service software loved by over 100000 businesses worldwide. Learn more about Freshdesk

Freshservice

Freshservice

by Freshworks

(318 reviews)

Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice

(Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! Learn more about Freshservice

SysAid

SysAid

by SysAid Technologies

(88 reviews)

SysAid's Help Desk offers one place and dashboard to manage all your IT support. You'll find all the essentials you need in one place including a powerful ticket management tool, IT asset management, self-service portal and more. Implement your customizable Help Desk easily and quickly today from the cloud or downloadable on-premise software. With 15+ years of experience, SysAid has been serving +100k admins globally. Get a Free Trial now or contact us to see what SysAid can do for you. Learn more about SysAid

Easily manage all your Help Desk activities with a proven IT solution. Youll find all the essentials you need in one dashboard. Learn more about SysAid

Service Desk

Service Desk

by InvGate

(58 reviews)

InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Learn more about Service Desk

Intuitive web-based service desk software to manage, analyze, and automate your IT service support. Learn more about Service Desk

ServiceDesk Plus

ServiceDesk Plus

by ManageEngine

(98 reviews)

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ServiceDesk Plus

Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ServiceDesk Plus

Genesys PureCloud

Genesys PureCloud

by Genesys

(40 reviews)

The Genesys PureCloud platform is an all-in-one cloud help desk solution that helps you receive, process and respond to tickets seamlessly. Give your employees an intuitive interface that can handle any interaction, voice, chat, email, text message and more. Integrate seamlessly with CRM systems for powerful routing and automated logging. Weekly feature releases ensure you'll exceed customer support expectations today and tomorrow. Learn more about Genesys PureCloud

The Genesys PureCloud platform is an all-in-one help desk solution that helps you receive, process and respond to tickets seamlessly. Learn more about Genesys PureCloud

ConnectWise Control

ConnectWise Control

by ConnectWise

(720 reviews)

ConnectWise Control (formerly ScreenConnect) has supported 1:1 screen sharing through our remote support and remote access tools for years. With remote meeting, we have expanded the use model to provide a feature-rich remote meeting tool that allows for an unlimited number of attendees. Online meetings allow users to collaborate, hold training sessions, provide project updates, talk customers into buying their stuff, or anything in between. Learn more about ConnectWise Control

Collaborate, hold training sessions, provide project updates, & speak with customers with ConnectWise Control. Learn more about ConnectWise Control

Help Scout

Help Scout

by Help Scout

(121 reviews)

Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. Learn more about Help Scout

Help Scout is a web-based help desk designed for a great customer experience. Learn more about Help Scout

Vivantio Pro

Vivantio Pro

by Vivantio

(71 reviews)

Vivantio Pro is the most flexible, reliable, trusted help desk software on the market. The product's built-in automation and organization saves you time and money and frees up your support team to focus on crucial tasks like business planning and management. Leverage key ITIL processes like incident, problem, change and service management and advanced features like asset management, AD/LDAP sync, SSO, knowledge base, self-service and SLAs to build your ideal service environment. Learn more about Vivantio Pro

Vivantio Pro is the most flexible, reliable, trusted IT help desk software on the market. Learn more about Vivantio Pro

ConnectWise PSA

ConnectWise PSA

by ConnectWise

(111 reviews)

Being in control of your business means understanding where the money goes. ConnectWise puts important financial data at your fingertips rather than under lock and key. From quote to invoice, we make getting paid easier with the fully automated invoicing capabilities in ConnectWise. Through automation, all service history is tracked and invoices are sent on time with a level of detail clients will appreciate. Learn more about ConnectWise PSA

ConnectWise cuts down on careless errors by generating automated invoices. Reduce billing time down to mere minutes! Learn more about ConnectWise PSA

LiveAgent

LiveAgent

by QualityUnit

(416 reviews)

LiveAgent is the Most reviewed and #1 Rated customer service software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent

LiveAgent helps businesses thrive in customer service. Great customer service starts with better customer service software. Learn more about LiveAgent

Jira Service Desk

Jira Service Desk

by Atlassian

(159 reviews)

Jira Service Desk is rated the #1 Most Popular and Affordable ITSM software. Built on Atlassian's Jira Software, the market leader in helping teams get work done, Jira Service Desk makes it easy for your customers to get help, simple for agents and admins to use, and is just a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk

Redefine what IT means to your business with Jira Service Desk at https://www.atlassian.com/service-desk Learn more about Jira Service Desk

Cayzu

Cayzu

by Cayzu

(31 reviews)

Cayzu is the #1 INTERNAL HELPDESK FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. Learn more about Cayzu

Cayzu is the #1 solution for INTERNAL HELPDESKS WITH 10-50 AGENTS providing world-class support at the lowest price. Learn more about Cayzu

Customer Support Tickets Analytics

Customer Support Tickets Analytics

by CX MOMENTS

(3 reviews)

Cx MOMENTS is the best way to understand your customers problems. We automatically find and trend customer issues in your helpdesk so you dont have to. No more weekends spent reading support tickets or exporting data to excel. We help you gain valuable insights from your support tickets so you can escalate issues to other teams, detect topics for agents training and prioritize self service content. We connect in 3 clicks to Zendesk, Freshdesk, Freshervice Salesforce and many more. Learn more about Customer Support Tickets Analytics

Cx MOMENTS automatically detects and trends customer issues in support tickets. Connect to Zendesk, Freshdesk, Salesforce in 3 clicks. Learn more about Customer Support Tickets Analytics

Dixa

Dixa

by Dixa

(7 reviews)

Dixa is a cloud-based personal customer service platform for real-time conversations. Built with simplicity and ease-of-use in mind, Dixa allows customer facing teams to deliver instant personal support across phone, email & chat from one screen. Get real-time performance stats for wall displays, intelligent routing across all channels, automations, callback and much more. Take the tour on our website, try for free or schedule a demo to see how Dixa can enhance your agent & customer experience! Learn more about Dixa

Dixa is a cloud-based, multichannel customer service platform that enables you to deliver personal support across voice, email & chat. Learn more about Dixa

Wrike

Wrike

by Wrike

(1037 reviews)

Wrike is the perfect project management tool for teams of 20+. It comes with enterprise-level security & scalability. Project Managers, Product Managers & Program Managers love these features: Gantt charts, Workload View for resource management, Custom Dashboards, structuring via Folders, Projects, and tasks & auto-assignment based on task statuses. On a marketing or creative team? Wrike for Marketers is a seperate product with tailored templates, proofing tools & an Adobe extension. Learn more about Wrike

Wrike is a work management tool for teams of 20+. Perfect for Project, Program & Product managers as well as marketing & design teams. Learn more about Wrike

everything HelpDesk

everything HelpDesk

by GroupLink

(11 reviews)

#1 FOR SCHOOLS AND STATE & LOCAL GOVERNMENT (*Blackboard partner). A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For Government, K-12, and Higher Education including Universities, Colleges, etc. Join hundreds of other government organizations and schools. TRY IT TODAY FOR FREE! Learn more about everything HelpDesk

#1 for Schools and State & Local Government (*Blackboard® partner)! Simplify ticket submission and automate workflow and reporting Learn more about everything HelpDesk

NinjaRMM

NinjaRMM

by NinjaRMM

(36 reviews)

NinjaRMM is the next-gen PROACTIVE IT service desk. Get real-time performance data from your client machines and be alerted of potential problems and bottlenecks. Solve your clients IT problems before they come to you. Learn more about NinjaRMM

NinjaRMM is the ultimate help desk platform for resolving your clients' issues with speed and simplicity. Learn more about NinjaRMM

Intelligent Service Management

Intelligent Service Management

by ServiceAide

(22 reviews)

Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable. Learn more about Intelligent Service Management

Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI. Learn more about Intelligent Service Management

Teamwork Desk

Teamwork Desk

by Teamwork.com

(81 reviews)

Teamwork Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time its solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love. Learn more about Teamwork Desk

Teamwork Desk has all the features your team needs to provide world-class customer support with a personal touch. Learn more about Teamwork Desk

LogMeIn Rescue

LogMeIn Rescue

by LogMeIn

(58 reviews)

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue

Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Learn more about LogMeIn Rescue

Issuetrak

Issuetrak

by Issuetrak

(151 reviews)

At Issuetrak, we implement all kinds of help desk & support systems for all kinds of industries & departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Easy implementation & web, mobile, & email submission. With automated ticket assignment & escalation, custom forms & user-defined fields, at-a-glance dashboard metrics & detailed reporting, Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks. Learn more about Issuetrak

Issuetrak helps you manage tickets & requests from start to resolution. Flexible, customizable, & easy to use. Cloud or on-premise. Learn more about Issuetrak

QuestDesk Solutions

QuestDesk Solutions

by QuestDesk Solutions

(10 reviews)

Close tickets faster through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary. Improve consistency and control with workflow automation that guides your Service Desk technicians through your preferred processes, automating emails and other backend actions. Learn more about QuestDesk Solutions

An enterprise-level service management solution designed for organizations of all sizes. Learn more about QuestDesk Solutions

OTRS

OTRS

by OTRS

(44 reviews)

OTRS is a fully-managed service management suite for help desks that includes ticketing, automation and notification. It can be configured to match your organization's needs with features such as ITIL processes, CMDB, SLA management or corporate security process management. It's an ideal solution for help desks that want to streamline communication, track and identify trends and deliver top-quality service to their customers. Find out how OTRS can meet your help desk needs. Learn more about OTRS

Fully-managed service management suite that aids help desks in delivering fast, efficient service. Learn more about OTRS

SeamlessDesk

SeamlessDesk

by Seamless Desk

(14 reviews)

SeamlessDesk is an affordable cloud based help desk software that allows you to reach your companies support goals with intuitive and rich-featured software. Unlike other help desk software SeamlessDesk does not restrict you with high priced package plans to obtain the features you want or need. We provide you with unlimited access to every feature we have regardless of the package you choose. Simply tell us how many agents you need and that's it. Learn more about SeamlessDesk

Online cloud based help desk ticketing system designed with giving you everything you need at one low price. Learn more about SeamlessDesk

Web Help Desk

Web Help Desk

by SolarWinds

(82 reviews)

With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. Learn more about Web Help Desk

Web Help Desk is a web-based ticketing and IT asset management software that is affordable, easy-to-use, and implement. Learn more about Web Help Desk

Vision Helpdesk

Vision Helpdesk

by Vision Helpdesk

(27 reviews)

Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. Learn more about Vision Helpdesk

Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. Learn more about Vision Helpdesk

LiveChat

LiveChat

by LiveChat Software

(370 reviews)

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 25,000 companies from over 150 countries and try LiveChat now! Learn more about LiveChat

Premium Live Chat and Help Desk Software used by 25,000 businesses. Try LiveChat and turn your team into customer service rockstars! Learn more about LiveChat

Alloy Navigator

Alloy Navigator

by Alloy Software

(20 reviews)

Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Help Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. Couple that with Asset Management integration and the flexible beauty of intelligent workflow and you've got yourself a complete IT Management solution. Learn more about Alloy Navigator

Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator

Helprace

Helprace

by Helprace

(5 reviews)

Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT settings to take care of. Learn more about Helprace

Features: Case Rules, Macros, SLA, Saved Actions, Agent Collision, Drafts, Edits, Email Integration, Customer Contact System, Reporting Learn more about Helprace

HelpOnClick Live Chat

HelpOnClick Live Chat

by HelpOnClick

(3 reviews)

HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick Live Chat

Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick Live Chat

TeamSupport

TeamSupport

by TeamSupport

(617 reviews)

TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. Learn more about TeamSupport

Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. Learn more about TeamSupport

Kaseya BMS

Kaseya BMS

by Kaseya

(13 reviews)

Everything you need to run your IT business - All At One Low Price. Kaseya BMS is the most functionally rich business management solution on the market today, built to support all your IT business back-end requirements: Service Desk, CRM, Finance, Project Management, Billing, Time & Expense Tracking, Inventory Management, and more. Start your free trial! Learn more about Kaseya BMS

Kaseya BMS is a next-gen Help Desk management solution, that lets you spend less time tracking tickets & more time making clients happy Learn more about Kaseya BMS

Agile CRM

Agile CRM

by Agile CRM

(258 reviews)

Agile CRM¿s help desk software solutions provide the features you need to increase customer satisfaction and grow your business. It¿s the perfect solution for small business, while being scalable enough to support large enterprises. You can also leverage Agile¿s help desk software for IT support, facility management, or even educational purposes. The possibilities are endless. Learn more about Agile CRM

Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM

Nextiva

Nextiva

by Nextiva

(119 reviews)

Nextiva Chat allows you to increase revenue, deliver faster service, and boost efficiency. Interact with your customers and prospects proactively with Proactive Chat. You can easily talk to hesitant visitors, initiating a conversation without a click. Increase efficiency with chat scheduling, text shortcuts, and unlimited queues. Seamlessly integrate with other Nextiva products for a full view of customers. Learn more about Nextiva

Nextiva Chat allows you to increase revenue, deliver faster service, & boost efficiency. Easily interact with customers and prospects. Learn more about Nextiva

Web Tracks

Web Tracks

by Gritware

(3 reviews)

Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests. Simple Clean 100% Web Based Interface. Learn more about Web Tracks

Audits and tracks PC's, peripherals, software media, licensing & documentation, purchasing and help desk tickets & more. Learn more about Web Tracks

Agiloft

Agiloft

by Agiloft

(25 reviews)

Agiloft CRM provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo - so you get a trial system that you can actually use and a fast, affordable deployment. Agiloft addresses even the most sophisticated requirements in record time and provides integrated modules for reseller management, contract management and customer support. Start today with a free custom demo. Learn more about Agiloft

Agile enterprise CRM with customer support and contract management. Workflows and reports manage customers, resellers and sales teams. Learn more about Agiloft

NetHelpDesk

NetHelpDesk

by Net Help Desk

(11 reviews)

NetHelpDesk is a UK based company, which provides ITIL aligned help desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, CRM, guaranteed telephony integration, best of breed mobile apps. Learn more about NetHelpDesk

NetHelpDesk is a UK based company, which provides ITIL aligned help desk software that can be installed on premise or in the cloud. Learn more about NetHelpDesk

UseResponse

UseResponse

by UseResponse

(22 reviews)

All-in-one support suite to get customer feedback and provide support for only $15/month. Used primarily as self-hosted solution installed on your server with Cloud option, UseResponse can be embedded and deployed easily. Learn more about UseResponse

All-in-one support suite to get customer feedback and provide support for only $15/month. Self-Hosted and Cloud plans. Learn more about UseResponse

Tracker

Tracker

by PhaseWare

(64 reviews)

PhaseWare Tracker offers a comprehensive, configurable, help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations. Learn more about Tracker

Powerful, affordable and fully configurable help desk software solution. Learn more about Tracker

KronoDesk

KronoDesk

by Inflectra

(3 reviews)

Customer support software you & your customers will love! With KronoDesk you can focus on helping your customers, not configuring the tools to help and support them. KronoDesk is beautiful on the outside and powerful on the inside. With KronoDesk your customers will love you! They can get support fast and get back to what matters: enjoying your product. Kronodesk helps them help themselves while it's powerful ticketing system gets customers in touch with you from anywhere. Learn more about KronoDesk

An integrated customer support system that includes help desk ticketing and customer support forums in a single user interface. Learn more about KronoDesk

SupaDESK

SupaDESK

by SupaTools

(12 reviews)

SupaDESK is a fully integrated ITSM solution based on ITIL principles. It offers full Service Desk functionality including Incident, Request, Problem, Service and SLA Management. There is built-in Active Directory integration, Service Catalog and Self-Service interface. A mobile app is also available for remote ticket management. Can be integrated with SupaCMDB module to provide full asset management solution. Learn more about SupaDESK

Service Desk software based on ITIL principles with integrated CMDB. SaaS or on-premise deployment - low cost! Learn more about SupaDESK

Supportbench

Supportbench

by Supportbench Services

(11 reviews)

Support Bench is the next generation technology for keeping customers happy. We are a multichannel customer service platform for the entire market, empowering your reps to resolve all issues quickly and completely. It is both feature packed and affordable, from its dynamic SLAs to robust case management, Support bench offers companies the freedom to tailor their support system to the way they want to work. After all, once you get your valued customers, its our job to ensure you keep them. Learn more about Supportbench

Supportbench is a customer service platform for the entire market, empowering your reps to resolve all issues quickly and completely. Learn more about Supportbench

EvantoDesk

EvantoDesk

by Evanto

(2 reviews)

4 years ago Simon Sewart was the founder of a small business (ClinicAppointments.com) with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use. EvantoDesk has been designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities. Learn more about EvantoDesk

Simple help desk software designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities. Learn more about EvantoDesk

DiamanteDesk

DiamanteDesk

by Eltrino

(1 review)

DiamanteDesk- an independent support ticket system designed to listen to your customers and quickly react to satisfy their needs. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system. In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests. Learn more about DiamanteDesk

Easy-to-use help-desk open source support ticketing system and customer service solution. Learn more about DiamanteDesk

Vizor HelpDesk & IT Assets

Vizor HelpDesk & IT Assets

by Vector

(0 reviews)

Vizor is a comprehensive helpdesk issue tracking system for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. Vizor ServiceDesk is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Click here to test drive now. Learn more about Vizor HelpDesk & IT Assets

Comprehensive helpdesk issue tracking for IT end user and customer support. Learn more about Vizor HelpDesk & IT Assets

NICE inContact Telephony Software

NICE inContact Telephony Software

by NICE inContact

(83 reviews)

NICE inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. NICE inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer. Learn more about NICE inContact Telephony Software

Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. Learn more about NICE inContact Telephony Software

Alcea HelpDesk

Alcea HelpDesk

by Alcea Tracking Solutions

(3 reviews)

Alcea HelpDesk is part of a complete tracking system that will give companies a competitive advantage. It isn't just a Help Desk tool, it is an all in one tracking platform to give your organization the ability to provide faster response times, increase productivity, and ensure that reported issues are being handled. Using Alcea's powerful workflow rules to flag incidents that fall below performance standards, Alcea HelpDesk ensures that emergency notifications cause the item to be escalated. Learn more about Alcea HelpDesk

Alcea HelpDesk is a complete tracking system that includes Issue Tracking, Knowledge Base, Contract & Opportunity Tracking Learn more about Alcea HelpDesk

Dude Solutions Help Desk

Dude Solutions Help Desk

by Dude Solutions

(0 reviews)

"Dude Solutions Help Desk offers a new way for IT teams to work. With streamlined workflows, high-level visibility and data insights, Help Desk empowers technicians to own their work and create a better experience for their users. From request to completion, take control over your work and take back time in your day. Help Desk is a cloud-based IT service support management (ITSSM) solution. " Learn more about Dude Solutions Help Desk

With streamlined workflows, high-level visibility and data insights, Dude Solutions Help Desk offers a new way for IT teams to work. Learn more about Dude Solutions Help Desk

AlertFind

AlertFind

by Aurea

(0 reviews)

When dealing with a cyber attack, you need to shut it down immediately. Limit the damage by contacting your employees with secure, off-network alerts. Using machine learning, artificial intelligence and data science, we pull employee contact info from your company's HRIS to ensure that your contact database is always 100% accurate. You never have to worry about not reaching an employee again with AlertFind's SmartContact feature. Learn more about AlertFind

The only IT alerting system with a guaranteed 100% complete contact database. Reach employees quickly with secure, off-network alerts. Learn more about AlertFind

Splashtop On-Demand Support

Splashtop On-Demand Support

by Splashtop

(0 reviews)

Splashtop On-Demand Support (SOS) with Mobile is a cost effective, best-in-class, attended quick support solution for help desks, MSPs and IT pros. Connect to your users Windows, Mac, and now iOS and Android devices with a simple session code Learn more about Splashtop On-Demand Support

Splashtop On-Demand Support (SOS) is a cost effective, best-in-class, attended quick support solution for help desks, MSPs and IT pros Learn more about Splashtop On-Demand Support

Smart Link

Smart Link

by Unymira USU

(0 reviews)

Smart Link is the self-service software that establishes a smart connection between IT end users and IT Support. All IT-related information and support functions are pooled in a single channel. Unymira Smart Link is always the first point of contact for IT end users regardless of whether error messages, IT-related questions or service requests are involved. Unymira Smart Link works across all channels of communication; on every desktop PC, notebook, tablet and Smartphone. Learn more about Smart Link

Smart Link An intelligent self-service solution aimed at helping employees resolve IT issues Learn more about Smart Link

Salesforce

Salesforce

by Salesforce Service Cloud

(343 reviews)

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective

SutiDesk

SutiDesk

by SutiSoft

(3 reviews)

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.

Zendesk

Zendesk

by Zendesk

(1424 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1424 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1424 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1424 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1424 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1424 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.

Zendesk

Zendesk

by Zendesk

(1424 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

GoToAssist

GoToAssist

by GoToAssist

(70 reviews)

GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost.

GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost.

QuickBase

QuickBase

by QuickBase

(85 reviews)

QuickBase is the most flexible and user-friendly solution for building a robust, scalable Help Desk tracking app.

QuickBase is the most flexible and user-friendly solution for building a robust, scalable Help Desk tracking app.

Kayako

Kayako

by Kayako

(125 reviews)

Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.

Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.

osTicket

osTicket

by Enhancesoft

(24 reviews)

An open source customer support system that organizes, manages and archives incoming support requests.

An open source customer support system that organizes, manages and archives incoming support requests.

TOPdesk

TOPdesk

by TOPdesk

(15 reviews)

ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently.

ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently.

Gorgias

Gorgias

by Gorgias

(12 reviews)

A help desk that enables customer service to see the profile of the customer, their order, & past interactions in one screen.

A help desk that enables customer service to see the profile of the customer, their order, & past interactions in one screen.

NABD

NABD

by NABD

(37 reviews)

Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available.

Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available.

Requestor

Requestor

by Requestor Technologies

(7 reviews)

Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk.

Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk.

ServicePRO

ServicePRO

by Help Desk Technology International

(0 reviews)

Web-based service desk software that includes workflow management, data analysis, document management, and asset management features.

Web-based service desk software that includes workflow management, data analysis, document management, and asset management features.

LiveZilla

LiveZilla

by LiveZilla

(7 reviews)

Live chat software with multi-website support, visitor monitoring, and offline messaging functionality.

Live chat software with multi-website support, visitor monitoring, and offline messaging functionality.

RepairShopr

RepairShopr

by RepairShopr

(76 reviews)

Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.

Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.

HappyFox

HappyFox

by HappyFox

(59 reviews)

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.

iSupport

iSupport

by iSupport Software

(31 reviews)

End users can submit requests for service, search for solutions, and view the status of their open incidents.

End users can submit requests for service, search for solutions, and view the status of their open incidents.

Helpshift

Helpshift

by Helpshift

(23 reviews)

Helpshift is the industry leading customer service automation platform.

Helpshift is the industry leading customer service automation platform.

ClickDesk

ClickDesk

by ClickDesk

(16 reviews)

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar.

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar.

CustomerFirst

CustomerFirst

by RTI Software

(0 reviews)

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.

Dell KACE

Dell KACE

by Dell

(21 reviews)

Comprehensive and easy-to-use appliance-based help desk software solution.

Comprehensive and easy-to-use appliance-based help desk software solution.

Deskero

Deskero

by Deskero

(75 reviews)

Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.

Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.

ISL Light

ISL Light

by ISL Online

(7 reviews)

Web based solution that lets you connect to any computer or mobile device. Cross-platform, secure, high speed screen sharing.

Web based solution that lets you connect to any computer or mobile device. Cross-platform, secure, high speed screen sharing.

MSP Anywhere

MSP Anywhere

by SolarWinds MSP

(5 reviews)

MSP Anywhere is fast, reliable remote control software to help you deliver great remote support to your IT services customers.

MSP Anywhere is fast, reliable remote control software to help you deliver great remote support to your IT services customers.

Helpy

Helpy

by Helpy

(1 review)

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities.

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities.

assyst

assyst

by Axios Systems

(2 reviews)

The world's most advanced best practice based IT service management software solution.

The world's most advanced best practice based IT service management software solution.

HESK

HESK

by Klemen Stirn

(0 reviews)

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.

Oracle Right Now

Oracle Right Now

by Oracle

(10 reviews)

Cross-channel solution that covers contact center, web, and social aspects of customer service experience.

Cross-channel solution that covers contact center, web, and social aspects of customer service experience.

nanoRep

nanoRep

by nanoRep

(5 reviews)

nanorep is a digital self-service solution that provides personalized guidance to every consumer at their moment of need, on any device

nanorep is a digital self-service solution that provides personalized guidance to every consumer at their moment of need, on any device

Cingo

Cingo

by Cingo

(0 reviews)

Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.

Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.

TeamDynamix

TeamDynamix

by TeamDynamix

(5 reviews)

Project, portfolio and service management solutions in a single work management platform.

Project, portfolio and service management solutions in a single work management platform.

DeskPRO

DeskPRO

by DeskPRO

(4 reviews)

The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.

The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.

Interakt

Interakt

by Fizzy Software

(4 reviews)

Capture, Engage, Retain, and Support all your customers and visitors from one single dashboard.

Capture, Engage, Retain, and Support all your customers and visitors from one single dashboard.

OneDesk

OneDesk

by OneDesk

(2 reviews)

On-demand software to facilitate service delivery and product development collaboration. Includes Customer Feedback Management and more

On-demand software to facilitate service delivery and product development collaboration. Includes Customer Feedback Management and more

Brand Embassy

Brand Embassy

by Brand Embassy

(1 review)

Brand Embassy is a customer service software designed to deliver human connections at scale.

Brand Embassy is a customer service software designed to deliver human connections at scale.

SigmaPro

SigmaPro

by OnyakTech

(0 reviews)

DotNetNuke modules for help desks, CRM, software releases, knowledge base, project management, issue tracking, and more.

DotNetNuke modules for help desks, CRM, software releases, knowledge base, project management, issue tracking, and more.

HelpSpot

HelpSpot

by UserScape Software

(5 reviews)

The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years.

The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years.

SupportBee

SupportBee

by SupportBee

(4 reviews)

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.

SupportPortal

SupportPortal

by Escon Information Consulting

(0 reviews)

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.

Cloud Contact Center

Cloud Contact Center

by Call Handling Services

(0 reviews)

Contact center solution with callback request functionality and easy queuing.

Contact center solution with callback request functionality and easy queuing.

Mojo Helpdesk

Mojo Helpdesk

by Metadot

(65 reviews)

Your all-in-one resource to create, review, and track support tickets to provide better customer service and stay organized.

Your all-in-one resource to create, review, and track support tickets to provide better customer service and stay organized.

Teckst

Teckst

by Teckst

(29 reviews)

Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging.

Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging.

Sugester

Sugester

by Sugester

(2 reviews)

Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business.

Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business.

SupportDesk

SupportDesk

by House-on-the-Hill Software

(0 reviews)

SaaS / on-site service desk software for call logging, tracking, reporting. Solutions for multiple business areas and customer support.

SaaS / on-site service desk software for call logging, tracking, reporting. Solutions for multiple business areas and customer support.

Talkus

Talkus

by Talkus

(5 reviews)

All Your Customer Support. In Slack!

All Your Customer Support. In Slack!

Reamaze

Reamaze

by Reamaze

(4 reviews)

Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.

Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.

Trouble Ticket System

Trouble Ticket System

by Fast Track Sites

(0 reviews)

Track current and former tickets, and assign them to problem categories. This system comes with dashboard functionality.

Track current and former tickets, and assign them to problem categories. This system comes with dashboard functionality.

DualDesk

DualDesk

by Advantig

(0 reviews)

PC remote support software designed for MS for on-demand technical support through firewalls.

PC remote support software designed for MS for on-demand technical support through firewalls.

Ticksy

Ticksy

by Ticksy

(2 reviews)

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.

SmarterTrack

SmarterTrack

by SmarterTools

(2 reviews)

Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues.

Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues.

Kaseya VSA

Kaseya VSA

by Kaseya

(88 reviews)

Easy to use help desk software that can handle ITIL aligned service management. Learn more about Kaseya VSA and start your free trial.

Easy to use help desk software that can handle ITIL aligned service management. Learn more about Kaseya VSA and start your free trial.

Mi4biz

Mi4biz

by Formalistech

(0 reviews)

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities.

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities.

SherpaDesk

SherpaDesk

by SherpaDesk

(47 reviews)

Finally a customer support solution that focuses on what really matters - Time

Finally a customer support solution that focuses on what really matters - Time

Faveo Helpdesk

Faveo Helpdesk

by Ladybird Web Solution

(3 reviews)

An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups.

An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups.

BOSS Solutions

BOSS Solutions

by BOSS Solutions

(56 reviews)

Software is available for On Premise and SaaS and solutions provides capabilities that address requirements for Help Desk/Service Desk,

Software is available for On Premise and SaaS and solutions provides capabilities that address requirements for Help Desk/Service Desk,

FocalScope

FocalScope

by FocalScope

(19 reviews)

Web-based live chat and help desk software with personal and group email management and email threading.

Web-based live chat and help desk software with personal and group email management and email threading.

Jitbit HelpDesk

Jitbit HelpDesk

by Jitbit

(15 reviews)

Web-based help desk software that is NOT priced "per technician". Tracks your customers' issues, fully integrates with your email.

Web-based help desk software that is NOT priced "per technician". Tracks your customers' issues, fully integrates with your email.

ServiceTonic

ServiceTonic

by ServiceTonic

(1 review)

Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.

Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.

Rhino Support

Rhino Support

by Rhino Support

(0 reviews)

Brandable web-based help desk application that works with your existing email and supports unlimited number of agents.

Brandable web-based help desk application that works with your existing email and supports unlimited number of agents.

The Service Program

The Service Program

by Westrom Software

(26 reviews)

QuickBooks add-on service software with dispatch, routing, work order, maintenance schedules, GPS, mobile and customer service tools.

QuickBooks add-on service software with dispatch, routing, work order, maintenance schedules, GPS, mobile and customer service tools.

Deskun

Deskun

by Deskun

(3 reviews)

Multichannel helpdesk system for customer support and task management inside Gmail or G Suite.

Multichannel helpdesk system for customer support and task management inside Gmail or G Suite.

Enterprise Service Desk

Enterprise Service Desk

by Meritide

(1 review)

A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.

A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.

NTR Cloud

NTR Cloud

by NTRglobal

(0 reviews)

NTR Cloud - Secure, fast and easy-to-use Remote Control, Access and Support solution.

NTR Cloud - Secure, fast and easy-to-use Remote Control, Access and Support solution.

Tender Support

Tender Support

by ENTP

(0 reviews)

Organizes your customer care so you can focus on delivering the best service possible.

Organizes your customer care so you can focus on delivering the best service possible.

C2 ATOM

C2 ATOM

by C2 Enterprise

(11 reviews)

Powerful web-based IT service management software helping your organization modernize ITSM to provide extraordinary service delivery.

Powerful web-based IT service management software helping your organization modernize ITSM to provide extraordinary service delivery.

eStreamDesk

eStreamDesk

by eStream

(1 review)

Kick Second-Rate Customer Service to the Curb --- Premium Help Desk Software At a Fraction Of The Cost

Kick Second-Rate Customer Service to the Curb --- Premium Help Desk Software At a Fraction Of The Cost

NetKeeper

NetKeeper

by Multima

(0 reviews)

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.

ConnectWise Control

ConnectWise Control

by ConnectWise

(720 reviews)

Collaborate, hold training sessions, provide project updates, & speak with customers with ConnectWise Control's remote meetings.

Collaborate, hold training sessions, provide project updates, & speak with customers with ConnectWise Control's remote meetings.

FuseDesk

FuseDesk

by FuseDesk

(3 reviews)

Infusionsoft is THE Integrated Help-Desk Add-On for Infusionsoft built for Infusionsoft users from the start. Get a Free Demo App Today

Infusionsoft is THE Integrated Help-Desk Add-On for Infusionsoft built for Infusionsoft users from the start. Get a Free Demo App Today

ConnectWise Manage

ConnectWise Manage

by ConnectWise

(111 reviews)

ConnectWise helps you organise your business around one centralized system, so your organisation can easily connect and communicate.

ConnectWise helps you organise your business around one centralized system, so your organisation can easily connect and communicate.

Trakdesk

Trakdesk

by Trakdesk

(10 reviews)

SAAS customer support and helpdesk software, hosted in the cloud and readily available.

SAAS customer support and helpdesk software, hosted in the cloud and readily available.

IncidentMonitor

IncidentMonitor

by Monitor 24-7

(5 reviews)

Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available

Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available

ZupportDesk

ZupportDesk

by ZupportDesk

(3 reviews)

A cloud-based help desk solution on a journey to empower business to provide a fantastic customer support experience.

A cloud-based help desk solution on a journey to empower business to provide a fantastic customer support experience.

iHelpdesk

iHelpdesk

by iDeskCentric

(2 reviews)

Allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.

Allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.

Integria IMS

Integria IMS

by Artica Soluciones Tecnologicas

(2 reviews)

Complete ITSSM suite; a help desk software which is simple, powerful and easy to use.

Complete ITSSM suite; a help desk software which is simple, powerful and easy to use.

HelpMaster

HelpMaster

by PRD Software

(1 review)

Web enabled Windows based help desk software with advanced workflow design and email integration.

Web enabled Windows based help desk software with advanced workflow design and email integration.

WonderDesk

WonderDesk

by Web Wonderland

(0 reviews)

Web-based help desk solution that allows you to utilize remote technicians.

Web-based help desk solution that allows you to utilize remote technicians.

SerioPlus

SerioPlus

by Serio

(0 reviews)

Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.

Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.

HelpDesk

HelpDesk

by Ignatiuz Software

(0 reviews)

HelpDesk is an office 365 add-in where employees can create and track support tickets, it works efficiently with SharePoint 2013 & 2016

HelpDesk is an office 365 add-in where employees can create and track support tickets, it works efficiently with SharePoint 2013 & 2016

TeamHeadquarters

TeamHeadquarters

by Entry Software

(9 reviews)

Project management software with integrated help desk. Keeps projects on track while you provide customer support.

Project management software with integrated help desk. Keeps projects on track while you provide customer support.

HelpdeskEddy

HelpdeskEddy

by Eddy Soft

(2 reviews)

An efficient web-based system of customer service with live chat and mobile integration included in all versions.

An efficient web-based system of customer service with live chat and mobile integration included in all versions.

Close Support

Close Support

by Close Fit Software

(0 reviews)

Multi-user help desk software application that is affordable, simple to install and easy to use.

Multi-user help desk software application that is affordable, simple to install and easy to use.

Sitehelpdesk

Sitehelpdesk

by Sitehelpdesk.com

(0 reviews)

Web based help desk software solutions for IT SM, Account Management or general help desks.

Web based help desk software solutions for IT SM, Account Management or general help desks.

AzureDesk

AzureDesk

by AzureDesk

(34 reviews)

AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution

AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution

SMART SERVICE DESK ITSM

SMART SERVICE DESK ITSM

by SMART Service Desk

(28 reviews)

Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001

Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001

Domotz PRO

Domotz PRO

by Domotz

(6 reviews)

Domotz Pro is the brilliant remote monitoring and management solution for IT service providers and installation professionals.

Domotz Pro is the brilliant remote monitoring and management solution for IT service providers and installation professionals.

HelpDesk Pro

HelpDesk Pro

by Simply Amazing Software

(1 review)

100% web-based, and designed from the ground up to be simple and intuitive for end-users and operators.

100% web-based, and designed from the ground up to be simple and intuitive for end-users and operators.

Revelation helpdesk

Revelation helpdesk

by YellowFish Software

(0 reviews)

100% web-based help desk application that will improve your business management & your customer relations.

100% web-based help desk application that will improve your business management & your customer relations.

H2Desk

H2Desk

by Innovative Cyber Solutions

(0 reviews)

Full featured, user-friendly, and intuitive support system at a fraction of the cost of comparable systems. Easy to setup in minutes.

Full featured, user-friendly, and intuitive support system at a fraction of the cost of comparable systems. Easy to setup in minutes.

Adjutas

Adjutas

by Adjutas Cloud Technology

(0 reviews)

Service Desk and Asset Management solution designed for ticket creation & monitoring.

Service Desk and Asset Management solution designed for ticket creation & monitoring.

SimpleFeedback

SimpleFeedback

by Magiwow

(0 reviews)

Cloud customer engagement and feedback collection application for small businesses.

Cloud customer engagement and feedback collection application for small businesses.

Spiceworks IT Help Desk

Spiceworks IT Help Desk

by Spiceworks

(283 reviews)

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.

UVdesk

UVdesk

by Webkul

(10 reviews)

A cloud-based support solution that gives total control over things and makes it easier to manage customer queries.

A cloud-based support solution that gives total control over things and makes it easier to manage customer queries.

devContact

devContact

by devContact

(4 reviews)

The Ultimate Customer Experience

The Ultimate Customer Experience

Focus Desk

Focus Desk

by Focus Telecom

(1 review)

Focus Desk is a state-of-the-art system for automatic logging of customer inquiries and their quick, easy handling for improved service

Focus Desk is a state-of-the-art system for automatic logging of customer inquiries and their quick, easy handling for improved service

Web Suite Pro

Web Suite Pro

by Web Suite Pro

(1 review)

Manage Contacts, Invoices, Help Desk, Inventory and more!

Manage Contacts, Invoices, Help Desk, Inventory and more!

NetSupport ServiceDesk

NetSupport ServiceDesk

by NetSupport

(0 reviews)

Easy to use, fully web-based solution providing detailed recording and tracking of user help requests.

Easy to use, fully web-based solution providing detailed recording and tracking of user help requests.

ZazaChat

ZazaChat

by ZaZa Network

(0 reviews)

Complete help desk solution which allows a company of any size to provide efficient support to its customers.

Complete help desk solution which allows a company of any size to provide efficient support to its customers.

Polar HelpDesk

Polar HelpDesk

by Polar

(1 review)

Web based help desk software designed for small businesses that wish to effectively organize technical support online.

Web based help desk software designed for small businesses that wish to effectively organize technical support online.

Octopus

Octopus

by Octopus-ITSM.com

(1 review)

Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.

Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.

HelpDeskAdvanced

HelpDeskAdvanced

by PAT

(1 review)

Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.

Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.

Zeus

Zeus

by Obor Digital

(0 reviews)

Web-based service desk and equipment management solution with enterprise asset management.

Web-based service desk and equipment management solution with enterprise asset management.

Help Sumo

Help Sumo

by Help Sumo

(11 reviews)

A complete online help desk solution for providing professional support to your products or services

A complete online help desk solution for providing professional support to your products or services

Chataroo

Chataroo

by Chataroo

(2 reviews)

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.

Helpdesk Office

Helpdesk Office

by Beosoft

(1 review)

Cost-effective software for small businesses to make customer service easy, improve user experience, and increase productivity.

Cost-effective software for small businesses to make customer service easy, improve user experience, and increase productivity.

ExDesk

ExDesk

by ExDesk.com

(0 reviews)

Help desk software solution for the IT support and service provider communities.

Help desk software solution for the IT support and service provider communities.

BugAware

BugAware

by Jackal Software

(0 reviews)

Web based help desk and bug tracking software that is available as an ASP hosted solution or installed locally.

Web based help desk and bug tracking software that is available as an ASP hosted solution or installed locally.

Richmond ServiceDesk

Richmond ServiceDesk

by Richmond Systems

(0 reviews)

Web-based service desk with customer service portal designed for internal ITSM and external customer support.

Web-based service desk with customer service portal designed for internal ITSM and external customer support.

CRMdesk

CRMdesk

by ForeSoft

(0 reviews)

Web-based help desk, customer service and online support software.

Web-based help desk, customer service and online support software.

Groove

Groove

by Groove Networks

(37 reviews)

Beautifully Simple Help Desk Software for Small Businesses.

Beautifully Simple Help Desk Software for Small Businesses.

Gemini

Gemini

by CounterSoft

(8 reviews)

On Premise & On Demand Enterprise Helpdesk Ticketing & Issue Tracking software. AD/ADFS integration and built for Azure.

On Premise & On Demand Enterprise Helpdesk Ticketing & Issue Tracking software. AD/ADFS integration and built for Azure.

Think Help Desk

Think Help Desk

by Think Tank Software

(8 reviews)

Think Tank NTG sells a cloud based help desk ticketing system that is customized for your needs. Let us know what your looking to do!

Think Tank NTG sells a cloud based help desk ticketing system that is customized for your needs. Let us know what your looking to do!

Lync Adapter

Lync Adapter

by Sensiple

(1 review)

Extending Microsoft Lync to your Helpdesk, Service desk & Contact Center. Use your Lync client to improve agent productivity.

Extending Microsoft Lync to your Helpdesk, Service desk & Contact Center. Use your Lync client to improve agent productivity.

Clohc

Clohc

by Clohc

(1 review)

Web-based help desk solution offering live chat, reports, statistics, and more.

Web-based help desk solution offering live chat, reports, statistics, and more.

Help Desk for SharePoint

Help Desk for SharePoint

by Crow Canyon Systems

(0 reviews)

Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft SharePoint and Office 365

Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft SharePoint and Office 365

NetResults Tracker

NetResults Tracker

by NetResults

(0 reviews)

Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.

Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.

Rapid Incident Reporting

Rapid Incident Reporting

by Rapid Global

(0 reviews)

Online incident reporting software with corrective actions and graphical reports for all incident types including quality, OHS & more

Online incident reporting software with corrective actions and graphical reports for all incident types including quality, OHS & more

ALVAO Service Desk

ALVAO Service Desk

by ALVAO

(0 reviews)

ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies.

ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies.

Evayadesk

Evayadesk

by Evayadesk

(0 reviews)

Faasthelp-Artificial intelligence powered sales and customer support software

Faasthelp-Artificial intelligence powered sales and customer support software

LiveHelpNow Suite

LiveHelpNow Suite

by LiveHelpNow

(64 reviews)

LiveHelpNow is a customer service software suite with help-desk features: live chat, SMS, email/ticket, knowledge base and callback.

LiveHelpNow is a customer service software suite with help-desk features: live chat, SMS, email/ticket, knowledge base and callback.

versaSRS HelpDesk

versaSRS HelpDesk

by VersaDev

(3 reviews)

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.

LBi HR HelpDesk

LBi HR HelpDesk

by LBi Software

(3 reviews)

The innovative HR case manager and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly.

The innovative HR case manager and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly.

MSM

MSM

by Marval Software

(2 reviews)

Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.

Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.

DevOps board

DevOps board

by DevpromSoftware

(2 reviews)

All-in-one solution combining help desk, task manage, exception monitoring, and kanban board.

All-in-one solution combining help desk, task manage, exception monitoring, and kanban board.

VI Service Desk

VI Service Desk

by Velocity Integrations Software

(0 reviews)

Fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully Web enabled.

Fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully Web enabled.

ACANOTION Help Desk

ACANOTION Help Desk

by Help Desk Software Australia

(0 reviews)

Track your clients, products and services; fast, easy and simple to set up.

Track your clients, products and services; fast, easy and simple to set up.

Aegis Help Desk

Aegis Help Desk

by Abacus Systems

(0 reviews)

A fully integrated Help Desk, Client and Asset Management system to power your call center.

A fully integrated Help Desk, Client and Asset Management system to power your call center.

iKode HelpDesk X

iKode HelpDesk X

by iKode Software Technology

(0 reviews)

Easy to use customer support software which allows you to set up a web-based support ticket system for your website.

Easy to use customer support software which allows you to set up a web-based support ticket system for your website.

Bomgar

Bomgar

by Bomgar

(303 reviews)

Bomgar is the leader in Secure Access solutions that enable secure, controlled connection to any device anywhere.

Bomgar is the leader in Secure Access solutions that enable secure, controlled connection to any device anywhere.

Vorex Business Management

Vorex Business Management

by Vorex

(16 reviews)

Automates the entire lifecycle of client management, projects, resource & time utilization, budgeting and invoicing, and your workflow.

Automates the entire lifecycle of client management, projects, resource & time utilization, budgeting and invoicing, and your workflow.

Spoke

Spoke

by Spoke

(14 reviews)

A.I. powered help desk software.

A.I. powered help desk software.

Novo Help Desk Software

Novo Help Desk Software

by Novo Solutions

(3 reviews)

Provider of scalable, easy to use, web based help desk software, customer support software and knowledge management solutions.

Provider of scalable, easy to use, web based help desk software, customer support software and knowledge management solutions.

Relay

Relay

by Boomtown Network

(2 reviews)

An intelligent customer service platform for teams that support technology.

An intelligent customer service platform for teams that support technology.

ITsDone Help Desk

ITsDone Help Desk

by SimplifyIT

(1 review)

Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it.

Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it.

SpiceCSM

SpiceCSM

by SpiceCSM

(1 review)

SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks.

SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks.

Elementool Help Desk

Elementool Help Desk

by Elementool

(1 review)

A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.

A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.

Abhisi Help Desk

Abhisi Help Desk

by Techovarya Software

(1 review)

Beautifully Simple Customer Friendly Help Desk

Beautifully Simple Customer Friendly Help Desk

Wisdom

Wisdom

by Wisdom

(1 review)

Website visitor Screensharing & Recording for customer support, sales, and product teams-with no user downloads required.

Website visitor Screensharing & Recording for customer support, sales, and product teams-with no user downloads required.

Ulysses Suite

Ulysses Suite

by QMS Software

(0 reviews)

Customer service solution that enables sales force automation, service management, facilities management, and compliance management.

Customer service solution that enables sales force automation, service management, facilities management, and compliance management.

WebSupport PRO

WebSupport PRO

by Support Sentry

(0 reviews)

Web based customer service software for small to medium sized businesses.

Web based customer service software for small to medium sized businesses.

AccessAble Help Desk Pro

AccessAble Help Desk Pro

by Dennis Baggott and Sons

(0 reviews)

A simple windows desk application that contains high-level functionality. Customizable reports, support requests and user information.

A simple windows desk application that contains high-level functionality. Customizable reports, support requests and user information.

Im OnCall

Im OnCall

by 01 Communique

(0 reviews)

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help.

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help.

Activate

Activate

by Activate

(0 reviews)

Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk.

Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk.

Senedesk

Senedesk

by Senesoft

(0 reviews)

Browser based IT help desk system with features including: Trouble Tickets, Asset Management, Parts Inventory, Vendor Management, RFQs

Browser based IT help desk system with features including: Trouble Tickets, Asset Management, Parts Inventory, Vendor Management, RFQs

Desklance System

Desklance System

by DeskLance Technologies

(0 reviews)

Web based support and email management application that provides tickets management, response logging, flood controlling, etc.

Web based support and email management application that provides tickets management, response logging, flood controlling, etc.

Seraph

Seraph

by Software Assistance

(0 reviews)

Open source web-based highly customisable customer support management system for IT support companies.

Open source web-based highly customisable customer support management system for IT support companies.

EZPro Service Management

EZPro Service Management

by EZPro

(0 reviews)

EZPro is a cloud-based service management software for all business areas. EZPro offers flexible pricing plans and free plan forever.

EZPro is a cloud-based service management software for all business areas. EZPro offers flexible pricing plans and free plan forever.

SupportYard

SupportYard

by SupportYard

(0 reviews)

Web based, simple and efficient email support solution suitable for support and sales teams

Web based, simple and efficient email support solution suitable for support and sales teams

Chime for Lync

Chime for Lync

by Instant Technologies

(0 reviews)

ITSM service desk application using Microsoft Lync for click-to-chat functionality.

ITSM service desk application using Microsoft Lync for click-to-chat functionality.

gxCommerce

gxCommerce

by gxCommerce

(0 reviews)

All in one business management solution including accounting, crm, inventory management, mass email and more.

All in one business management solution including accounting, crm, inventory management, mass email and more.

Remote Support Software

Remote Support Software

by PROXY Networks

(0 reviews)

It is a web based remote support solution for enterprises and SMBs across industries, helping improve efficiency for IT support teams.

It is a web based remote support solution for enterprises and SMBs across industries, helping improve efficiency for IT support teams.

Snappy

Snappy

by Snappy

(0 reviews)

Cloud based solution for customer support. Features include email ticketing, FAQs, & reporting.

Cloud based solution for customer support. Features include email ticketing, FAQs, & reporting.

Ticketing Application for Office 365

Ticketing Application for Office 365

by HyperTeam

(0 reviews)

HyperTeam¿s Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service!

HyperTeam¿s Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service!

MetaCaseDesk

MetaCaseDesk

by MetaOption

(0 reviews)

Authentication modes for customer users are Active Directory, Cross Domain Authentication, Custom Login/Password & Web Services.

Authentication modes for customer users are Active Directory, Cross Domain Authentication, Custom Login/Password & Web Services.

Requuest

Requuest

by Requuest

(0 reviews)

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support.

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support.

Vembu HelpDesk

Vembu HelpDesk

by Vembu Technologies

(0 reviews)

Enhance the productivity of support teams with tools to measure and improve quality of response

Enhance the productivity of support teams with tools to measure and improve quality of response

Track+ SD

Track+ SD

by Trackplus

(0 reviews)

Track+ SD Service Desk ist focused on pleasing your agents and clients with an intuitive, easy to use service management solution.

Track+ SD Service Desk ist focused on pleasing your agents and clients with an intuitive, easy to use service management solution.

Whatdesk

Whatdesk

by Ekaltel

(0 reviews)

Whatdesk is a conversational commerce platform that helps businesses reach their customers via Chat, SMS,Telegram and Messenger

Whatdesk is a conversational commerce platform that helps businesses reach their customers via Chat, SMS,Telegram and Messenger

365Ticketing

365Ticketing

by Soft Pepper

(0 reviews)

Versatile SaaS system that can be used as a help desk, issue tracking, or incident management solution.

Versatile SaaS system that can be used as a help desk, issue tracking, or incident management solution.

Drag

Drag

by DragApp

(107 reviews)

The simplest way to share emails with your team. Share company emails like [email protected] and your own email like [email protected], in Gmail.

The simplest way to share emails with your team. Share company emails like [email protected] and your own email like [email protected], in Gmail.

Service Desk

Service Desk

by InvGate UK

(58 reviews)

Intuitive web-based service desk software to manage, analyze, and automate your IT service support.

Intuitive web-based service desk software to manage, analyze, and automate your IT service support.

Service Desk

Service Desk

by InvGate SRL

(58 reviews)

Software intuitivo 100% web para su Service Desk. Imbatible colaboracion, poderosa automatizacion y gestion inteligente de solicitudes.

Software intuitivo 100% web para su Service Desk. Imbatible colaboracion, poderosa automatizacion y gestion inteligente de solicitudes.

Track-It!

Track-It!

by BMC Software

(56 reviews)

Track-It! includes everything you need to manage your Help Desk and Asset Management. Full featured, easy to use and cost-effective,

Track-It! includes everything you need to manage your Help Desk and Asset Management. Full featured, easy to use and cost-effective,

xSellco Helpdesk

xSellco Helpdesk

by Xsellco

(40 reviews)

Sell more with the help desk built for ecommerce. Centralize customer queries from all your sales channels in one connected dashboard.

Sell more with the help desk built for ecommerce. Centralize customer queries from all your sales channels in one connected dashboard.

Genesys PureCloud

Genesys PureCloud

by Genesys

(40 reviews)

PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.

PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.

Tele-Support HelpDesk

Tele-Support HelpDesk

by Resource Dynamics

(25 reviews)

Tele-Support HelpDesk software for customer service, call tracking, helpdesk, tech support. built in CRM or integrate with Act! CRM

Tele-Support HelpDesk software for customer service, call tracking, helpdesk, tech support. built in CRM or integrate with Act! CRM

Giva

Giva

by Giva

(21 reviews)

The Apple MAC of help desk.

The Apple MAC of help desk.

C-Desk

C-Desk

by C-Desk

(21 reviews)

Help desk solution with service request management, knowledge base, task management, surveys.

Help desk solution with service request management, knowledge base, task management, surveys.

KACE

KACE

by Quest Software

(21 reviews)

Quest UEM: KACE Systems Management Appliance (SMA), KACE Systems Deployment Appliance (SDA) & KACE Mobile Device Management (MDM)

Quest UEM: KACE Systems Management Appliance (SMA), KACE Systems Deployment Appliance (SDA) & KACE Mobile Device Management (MDM)

Avaya Aura Platform

Avaya Aura Platform

by Avaya

(17 reviews)

Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc.

Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc.

Wix Answers

Wix Answers

by Wix

(14 reviews)

Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.

Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.

Wix Answers

Wix Answers

by Wix Answers

(14 reviews)

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.

4me

4me

by 4me

(13 reviews)

Enterprise-class IT service management application built for multinational organizations around Service Integration and Management.

Enterprise-class IT service management application built for multinational organizations around Service Integration and Management.

Re:Desk

Re:Desk

by Re:Desk

(5 reviews)

Customer support help desk software for small business including web based cloud (Saas) and downloadable version.

Customer support help desk software for small business including web based cloud (Saas) and downloadable version.

AIhelp

AIhelp

by ShareFun Network

(4 reviews)

AIhelp Customer Support designed to enable you meet your customer requirements and satisfaction where all functions are customizable.

AIhelp Customer Support designed to enable you meet your customer requirements and satisfaction where all functions are customizable.

Monet WFO

Monet WFO

by Monet Software

(3 reviews)

A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.

A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.

Basic Online Service Desk / Help Desk

Basic Online Service Desk / Help Desk

by Basic Business Systems

(3 reviews)

Management of customer service desks, issue response and resolution, after sales, customer complaints, returns and product support.

Management of customer service desks, issue response and resolution, after sales, customer complaints, returns and product support.

Support Desk

Support Desk

by wordDev

(2 reviews)

Live Chat, Support Tickets, multiple Department, multiple User, multiple language, Customer management, FAQ, online payment, and more..

Live Chat, Support Tickets, multiple Department, multiple User, multiple language, Customer management, FAQ, online payment, and more..

Zent.io

Zent.io

by Zent.io

(1 review)

A cloud based omni-channel call center solution aimed at increasing productivity and designed for outsourcers & Customer Service Teams

A cloud based omni-channel call center solution aimed at increasing productivity and designed for outsourcers & Customer Service Teams

Web+Center

Web+Center

by Internet Software Sciences

(1 review)

It is a suite of web-based Help Desk and service desk , CRM and customer self-help applications available onsite or in the cloud.

It is a suite of web-based Help Desk and service desk , CRM and customer self-help applications available onsite or in the cloud.

QuickFMS

QuickFMS

by QuickFMS

(1 review)

Modular solution for facilities management that includes asset, property, maintenance, reservation, and schedule management.

Modular solution for facilities management that includes asset, property, maintenance, reservation, and schedule management.

CallTaker

CallTaker

by Synagen Systems

(1 review)

An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management.

An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management.

ngDesk

ngDesk

by ngDesk

(1 review)

ngDesk is the next generation of free and complete help desk software.

ngDesk is the next generation of free and complete help desk software.

Richpanel

Richpanel

by Richpanel

(1 review)

All-in-one help desk software with real time Ecommerce integration. View and manage customer visits, orders and tickets.

All-in-one help desk software with real time Ecommerce integration. View and manage customer visits, orders and tickets.

Artologik HelpDesk

Artologik HelpDesk

by Artisan Global Media

(0 reviews)

HelpDesk Ticket Software for external/internal Support, Delegation, FAQ & Flexible & Easy request Registration, Efficient reports

HelpDesk Ticket Software for external/internal Support, Delegation, FAQ & Flexible & Easy request Registration, Efficient reports

Enterprise Service Catalog

Enterprise Service Catalog

by PMG

(0 reviews)

The most easy-to-use, easy-to-configure, and easy-to-deploy service request and fulfillment engine on the market today.

The most easy-to-use, easy-to-configure, and easy-to-deploy service request and fulfillment engine on the market today.

GS/HelpDesk

GS/HelpDesk

by GroupSoft Systems

(0 reviews)

Internal ITSM solution that offers problem management, reporting, charts, asset and knowledge management for IBM Lotus Notes/Domino..

Internal ITSM solution that offers problem management, reporting, charts, asset and knowledge management for IBM Lotus Notes/Domino..

SimplyDesk

SimplyDesk

by PCI

(0 reviews)

Simplydesk allows you to quickly implement a helpdesk adapted to your environment

Simplydesk allows you to quickly implement a helpdesk adapted to your environment

RSTickets!Pro

RSTickets!Pro

by RSJoomla!

(0 reviews)

Help Desk ticketing system with integrated knowledge base and department specifications.

Help Desk ticketing system with integrated knowledge base and department specifications.

E-Helpdesk Support

E-Helpdesk Support

by RK Software

(0 reviews)

Helpdesk management system that provides ticket status tracking and performance reporting functionality.

Helpdesk management system that provides ticket status tracking and performance reporting functionality.

Hornbill Service Manager

Hornbill Service Manager

by Hornbill Corporate

(0 reviews)

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM.

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM.

Valuemation (ITSDM)

Valuemation (ITSDM)

by USU

(0 reviews)

A modular, well-integrated suite for efficient support of your operational IT service management.

A modular, well-integrated suite for efficient support of your operational IT service management.

ReadyDesk

ReadyDesk

by ReadyDesk

(0 reviews)

Web-based help desk software with live chat and remote desktop support.

Web-based help desk software with live chat and remote desktop support.

Rolodesk

Rolodesk

by Netmine Mobile Innovations

(0 reviews)

Rolodesk is an Android app for Freshdesk. With Rolodesk's simple dialer & SMS UI, you can easily update & access tickets on the go.

Rolodesk is an Android app for Freshdesk. With Rolodesk's simple dialer & SMS UI, you can easily update & access tickets on the go.

appVuze

appVuze

by appVuze

(0 reviews)

Help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike.

Help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike.

Crrux

Crrux

by i-nable Solutions

(0 reviews)

Crrux provides a simple and universal way for users to securely share different items with specific people and teams.

Crrux provides a simple and universal way for users to securely share different items with specific people and teams.

Eve

Eve

by BlackBeltHelp

(0 reviews)

AI-enabled chat bot for higher education sector that automates IT-related support tasks such as password resets.

AI-enabled chat bot for higher education sector that automates IT-related support tasks such as password resets.

Service Exec

Service Exec

by Refreshing Software

(0 reviews)

Helps keep track of IT assets and who is using them. If problems arise, the integrated service desk can record details.

Helps keep track of IT assets and who is using them. If problems arise, the integrated service desk can record details.

Softeligent

Softeligent

by Softeligent

(0 reviews)

A cloud based solution designed to help the enterprise improve business processes and manage IT assets.

A cloud based solution designed to help the enterprise improve business processes and manage IT assets.

uCare Help Desk

uCare Help Desk

by uCare

(0 reviews)

Free and open source software that has a help desk for your business with agents, usergroups, search, filter, and assigned tickets.

Free and open source software that has a help desk for your business with agents, usergroups, search, filter, and assigned tickets.

CloudTASK

CloudTASK

by CloudTASK

(0 reviews)

Help desk software with scheduled tasks, checkpoints, support desk, time keeping, customer policies, and a password vault.

Help desk software with scheduled tasks, checkpoints, support desk, time keeping, customer policies, and a password vault.

office24by

office24by

by Office24by7

(0 reviews)

Office24by7 is a leading brand in the Cloud Telephony services industry. Our services include IVR System, Missed Call, Toll Free.

Office24by7 is a leading brand in the Cloud Telephony services industry. Our services include IVR System, Missed Call, Toll Free.

DataKnowl

DataKnowl

by Complexity Intelligence

(0 reviews)

Cloud-based omnichannel platform designed for optimization and automation of customer service and engagement.

Cloud-based omnichannel platform designed for optimization and automation of customer service and engagement.

Simple IT Helpdesk

Simple IT Helpdesk

by Iconet

(0 reviews)

Web application on premise with ticketing and inventorying systems for IT businesses.

Web application on premise with ticketing and inventorying systems for IT businesses.

HelpDesk and Knowledge Management

HelpDesk and Knowledge Management

by FirstOne Systems

(0 reviews)

Complete help desk and knowledge management solution for businesses of all sizes, with built in reporting capabilities.

Complete help desk and knowledge management solution for businesses of all sizes, with built in reporting capabilities.

Ameyo FusionCX

Ameyo FusionCX

by Ameyo

(0 reviews)

FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution

FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution

IOdesk

IOdesk

by Xenolith

(0 reviews)

Online help desk software powered by AI, that supercharges your customer support and customer relations.

Online help desk software powered by AI, that supercharges your customer support and customer relations.

TicketLab

TicketLab

by BigBangThemes

(0 reviews)

Manage and prioritize customer support tickets and requests easily and build a self-help forum to help customers with issues.

Manage and prioritize customer support tickets and requests easily and build a self-help forum to help customers with issues.

Thulium

Thulium

by Thulium

(0 reviews)

Help desk solution with a built in voice menu, call queuing, customer identification, and call quality management.

Help desk solution with a built in voice menu, call queuing, customer identification, and call quality management.

Eagle Messaging

Eagle Messaging

by Eagle Messaging

(0 reviews)

Best solution for Text, SMS, Custom Greeting of max. 60-minute, Reactive Chat, SMS Via Email, SMS Marketing, alert SMS, Voice Messaging

Best solution for Text, SMS, Custom Greeting of max. 60-minute, Reactive Chat, SMS Via Email, SMS Marketing, alert SMS, Voice Messaging

Milldesk

Milldesk

by Milldesk

(0 reviews)

A software to manage and control help desk, a SaaS app, works with ticketing system, SLA, reports, knowlodge base and many features.

A software to manage and control help desk, a SaaS app, works with ticketing system, SLA, reports, knowlodge base and many features.

Trengo

Trengo

by Trengo

(0 reviews)

Provides an team-inbox for companies to communicate with their clients via all kind of communications in one central place.

Provides an team-inbox for companies to communicate with their clients via all kind of communications in one central place.

Livecom 6G

Livecom 6G

by Livecom

(0 reviews)

Web-based multichannel customer interaction management software to boost conversion rates and customer satisfaction.

Web-based multichannel customer interaction management software to boost conversion rates and customer satisfaction.

Kiodesk

Kiodesk

by Roboeyelabs

(0 reviews)

Kiodesk's powerful and flexible customer service platform scales to meet any business need from start-ups to large businesses.

Kiodesk's powerful and flexible customer service platform scales to meet any business need from start-ups to large businesses.