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LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system.
Live chat software with multi-website support, visitor monitoring, and offline messaging functionality.
Plataforma de gestão de solicitação de atendimento com ferramentas integradas, que ajuda empresas a gerenciarem datacenters, infraestrutura de TI e outras áreas de maneira eficiente e econômica.
Oferece gestão de tickets, time, contrato, acesso remoto, monitoramento e outros a melhorar a produtividade e controle em provedores de serviço, software house e áreas de TI.
Organize fluxos de tickets de outras áreas de sua empresa, use como Shared Services e canal omnichannel simplificando sua vida.
Plataforma em gestão de solicitação atendimento a cliente com ferramentas integradas, ajuda empresas de maneira eficiente e econômica
Offer the fastest and most efficient service to your customers
Provide your relations of the fastest and most effective service. Improve your customer service with Vobe Service. Provide your relations a platform for support, questions or tickets. Handle requests easily, structured and prioritized. Suitable for any industry.
Combine Vobe Service with other solutions:
- Vobe CRM
- Vobe Workflow
- Vobe Service
- Vobe Unity
- Vobe Prototyping
- Vobe GDPR
- Vobe Planning
One clear 360 degree service overview. Set up your own dashboard with the widgets that are important to you.
Helpsumo is a hosted online help desk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.
A complete online help desk solution for providing professional support to your products or services
#1 FOR SCHOOLS AND STATE & LOCAL GOVERNMENT (*Blackboard partner). A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For Government, K-12, and Higher Education including Universities, Colleges, etc. Join hundreds of other government organizations and schools. TRY IT TODAY FOR FREE!
#1 for Schools and State & Local Government (*Blackboard® partner)! Simplify ticket submission and automate workflow and reporting
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing contact center, help desk (customer service) and sales activities. The easy contact management, standard built-in phone and email communication, sales and ticket management modules, performance analysis and external application integration, make it a powerful tool for Sales & Customer Service teams.
Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.
A cloud-based support solution and now released Open Source as well that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers.
Open Source and cloud-based both as a support solution that gives total control over things to easily manage customer queries.
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track.
Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted.
Simplisys is a leading cloud-based help desk software built to enable progressive, medium sized organisations to grow by developing better customer relationships. Designed with an easy-to-use interface it enables agents to log and close incidents and service requests rapidly. Join our growing UK customer base such as Sue Ryder, Tearfund, Crossreach, Branstons and Church of Scotland who are using Simplisys to lower their support costs, raise productivity, and increase customer satisfaction.
Helps businesses improve customer satisfaction by responding to service requests and closing Incidents quickly.
C2 ATOM is a complete and intuitive help desk software, containing everything you need to provide First-Class support to your users. Easily handle your Incident, Problem, Service Request. C2 ATOM is also a help desk software designed for organizations looking to provide highly refined quality service delivery. This ITIL-framed and codeless configuration software lets you build your service desk for reaching your ultimate automation potential and operating best-in-class ticketing.
Web-based help desk software with intuitive configuration, fast onboarding and best-in-class ticketing.
ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time data--all free for unlimited users--ngDesk aims to fill the gaps in current help desk software. Plus we're always adding new features, like AI and Machine Learning coming to an ngDesk near you in 2018!
ngDesk is the next generation of free and complete help desk software.
Boomtown's platform provides your organization the ability to dramatically reduce customer effort and drive sales while saving millions on customer support. Customers can connect with you via chat, phone, SMS or email. Help when your customers need it however they prefer.
Boomtown¿s AI learning platform provides your organization the ability to dramatically reduce customer effort and drive sales while sav
Gerencie solicitações de funcionários para TI, RH, instalações e administração do escritório.
Colete, gerencie e resolva tíquetes no Slack em tempo real.
OfficeAmp torna mais fácil para os gerentes de escritório e administradores dirigirem um local de trabalho eficiente, oferecendo aos funcionários um balcão único para todas as solicitações e perguntas.
Precisa de um lanche em uma despensa? Quer reservar um voo? Pedir almoço? Sem mais e-mails, textos ou chamadas. Basta enviar uma mensagem ao OfficeAmp e fazer as coisas no escritório.
Colete, gerencie e resolva facilmente problemas relacionados a operações de escritório. Categorizar e atribuir tarefas dentro do Slack, onde a equipe trabalha!
WowDesk is a powerful suite of help desk & customer service solution that aims to provide and deliver optimum customer support services through various channels including self-service portals, email, chat, phone, and social media networks at affordable price.
Wowdesk is a flexible, scalable and user friendly customer engagement platform that is installed in multitude of industries with different sizes across the globe.
They call it help desk, we call it WOWdesk!
Learn more at wowdesk.com
Wowdesk omnichannel customer service help desk software helps businesses of all sizes deliver "WOWing" customer experience
Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees.
The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate processes and decisions.
Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees.
A equipe do HelpOnClick faz o melhor para criar um software que ajude os comerciantes a falar com facilidade com os visitantes do site. O bate-papo ao vivo e o helpdesk simples e intuitivos permitem que os clientes se concentrem nos principais pontos, aumentando as vendas e melhorando o suporte ao cliente.
O software HelpOnClick Live Chat inclui os seguintes recursos principais:
Supervisão de tráfego em tempo real
Agente virtual de bate-papo
Ícones e textos personalizáveis
Integração com o Facebook
Integração com os principais sistemas de CRM, CMS e helpdesk
Você pode configurar um bate-papo ao vivo no site em apenas 5 minutos. Você pode conversar com os visitantes do site de um computador, tablet ou celular. Aumente as vendas!
SUMMIT is an Enterprise class ITSM/ITOM platform which provides integrated, intelligent & innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution is also featured by Gartner as a 'Cool Vendor' in IT Operations, 2015.
SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises and provides tight integration across IT Operation functions, delivering better efficiencies and higher ROI to CIOs.
Intelligent, Integrated & Innovative ITIL 2011 certified, unified ITSM Platform for Service, Asset, Availability & Project Management.
Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support. Trakdesk is packed with many robust features like; ticketing, automation, SLA management, multiple brands, customizable self-service portals, multi-language, knowledge base, social integration, gamification and many more.
SAAS customer support and helpdesk software, hosted in the cloud and readily available.
O Paldesk é um software de Help desk e de tíquetes feito para equipes de suporte ao cliente. Solucione os problemas com tíquetes e deixe os visitantes e clientes satisfeitos. Em tempo real e proativo, é a ferramenta perfeita para responder perguntas difíceis e fornecer suporte extraordinário. Reúna clientes em um único lugar, a partir de vários canais, estabeleça relacionamentos significativos e os incentive a fazer parcerias frutíferas. Comece agora mesmo, é grátis.
Software de Help desk e de tíquetes feito para equipes de suporte ao cliente. Resolva problemas ao vivo, com a emissão proativa de tíquetes por meio de vários canais.
All Your Customer Support. In Slack!
Make every customer feel loved
Talkus turns Slack into a simple help desk platform.
Get all the necessary tools to provide awesome experiences to your clients: live chat, phone, text, emails and social media, knowledge base.
All Your Customer Support. In Slack!
IncognitoDesk is an online application that allows organizations who work with sensitive communities to send and receive SMS messages (and soon emails) while preserving the anonymity of the users of their services.
An online application that allows servicing sensitive communities while preserving the anonymity of the users of those communities
Help desk tool that provides end user and customer information through emails exchange, custom fields, matrix report and more.
Help desk tool that provides end user and customer information through emails exchange, custom fields, matrix report and more.
Requestor is a multichannel helpdesk which allows you to operate customer support as well as internal team requests. Our software collects everything in ticket form from emails, phone calls and chat for easy and transparent communication.
You can freely choose between a hosted Cloud solution and an On-Premises solution operating on your server. All functions are available in both scenarios.
You can also easily integrate Requestor with your CRM, ERP system or Active Directory.
Requestor is a multichannel helpdesk which allows you to operate customer support as well as internal team requests.
Affordable
Customization
Automated Workflow
Secure, Cloud Based
Free Support
Daily Backup
Full Asset Tracker
Check List based on ticket Category
Feedback system on closed tickets, and a Vendor Quick Quote Tool
Think Tank NTG sells a cloud based help desk ticketing system that is customized for your needs. Let us know what your looking to do!
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset/configuration, change management, and project portfolio management all in one. The solution is highly flexible and configurable configured to YOUR level of ITIL adoption with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it use waterfall, agile, card wall, or task lists depending on the project type.
Project, portfolio and service management solutions in a single work management platform.
Richpanel makes ecommerce customer support effortless. With deep integrations with Shopify, Woocommerce & Magento, Richpanel brings in all the ecommerce data and order actions in one place for fast and personalized ecommerce support. Instantly resolve 30-40% of customer issues before reaching agents with a self-service portal. Manage all support channels - Email, Live chat, Phone, Facebook, Instagram and Whatsapp from one place.
Richpanel is a customer support platform specially designed for Shopify Plus, Shopify, Woocommerce, Magento & other Ecommerce stores.
KACE fast-to-implement, easy-to-use systems management and deployment solutions provision, manage, secure, and service your growing network-connected devices, including iOS & Android, Windows PCs, Macs, Chromebooks, Tablets, Linux, UNIX, and Windows Servers, printers, storage and IoT while delivering rapid ROI.
KACE Features: Inventory, IT Asset & iOS/Android Device Management; Software License Compliance & Management; Operating System & Software Deployment; Patch Management and Service Desk.
Endpoint systems management tool that helps businesses manage IT assets, inventories, system deployment, and security patches.
OMNITRACKER is one of the leading software systems in IT Service Management across Europe with in excess of +600 customer installations and more than 50.000 concurrent users. OMNITRACKER is famous for its flexibility and high integration potential. The ITIL-compliant OMNITRACKER ITSM Center application supports 14 processes of the ITIL V3 Edition 2011 framework and has been awarded by leading subject matter expert organizations like Pink Elephant, Axelos / OGC and Serview
OMNITRACKER is a universal platform for business processes on which all OMNITRACKER applications are based.
Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT settings to take care of.
Features: Case Rules, Macros, SLA, Saved Actions, Agent Collision, Drafts, Edits, Email Integration, Customer Contact System, Reporting
The most user-friendly conversational platform for the ultimate customer experience. Centralize all your online customer contact in one clear overview and work in the most efficient way. Automate your customer service, marketing and sales with a code-free conversational assistant. Strenghten your team with the right tools and collaborate to be a winning team. Be there for your customers 24/7, during every step of their journey. Tell the tale supported by consise data and optimize your service.
Improve your customer service with our conversational platform which includes live chat, social integrations and code-free conversation
Are you System Integrator, MSP or IT Reseller?
Are you Office Dealer?
Are you Software House?
YDEA is a CLOUD platform to manage Help Desk Teams and Customer Support.
An All-In-One CLOUD Suite to manage entire Support Department:
- Tickets, Reports and sign from mobile
- Asset Management
- Planning and Map to show ticket locations
- Contracs: rent and pay-per-page printers and MFPs, prepaid scaled contract, recurring billing
- Customer Portal and FAQs
Cloud All-In-One Suite CRM and Customer Service for IT reseller, MSP, System Integrator, Dealer Office, Software House and more.
Halo Service Desk is a service desk software solution, designed to be used by anyone. With out-of-the-box functionality such as Incident Management, SLAs, change and project management and real-time project dashboards.
Halo Service Desk is a service desk software solution, designed to be used by anyone.
Marval MSM is an integrated, innovative, multi-level IT service management (ITSM) software solution - a secure, reliable, scalable and stable technology that supports IT business services and growth strategies. Marval MSM ensures a reliable IT and service infrastructure, increased productivity and adaptability in service provision.
Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.
Customer service help desk ticketing software for small business including cloud (Saas) and downloadable version.
- it ready help desk
- downloadable version
- Saas web based version
- Ecommerce ready
- Multi-site (multi-store) connection
- Multivendor ready help desk
- Easy to use, 10 min to setup
- Everything you need to start supporting customers
Customer support help desk software for small business including web based cloud (Saas) and downloadable version.
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center
Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available
Helpwise ensures zero confusion between team members and speeds up your customer service and email delivery with communication and collaboration:
1. Create email responses and send right replies - every time with team collaboration.
2. Team members can chat within the thread.
3. Assign email to right team members.
4. Connect your other business tools and setup workflows to automate processes.
5. Get all your mailboxes in one place.
Helpwise is a Shared Inbox for your Team Email, SMS & WhatsApp business accounts.
Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way.
100% web-based help desk application that will improve your business management & your customer relations.
O Faveo Helpdesk é um software de código aberto que pode ser acessado por agentes ilimitados.
Sediada em Bangalore, Índia, a Faveo HELP DESK fornece às empresas um sistema automatizado de suporte técnico para gerenciar o suporte ao cliente.
O software foi desenvolvido especificamente para atender às necessidades de startups e PMEs, capacitando-as com um sistema de suporte baseado em tíquetes de última geração. No atual cenário competitivo das startups, a retenção de clientes é um dos principais desafios.
Sistema de suporte auto-hospedado e baseado em tíquetes na nuvem, com uma base de conhecimento para empresas de todos os tamanhos.
AI powered Customer Support Software for In-App Messaging and Operation with AI bot, notifications, Auto-check Form, alerts, app indexing and more. AIhelpI helps you provide personalized support when and where customers need it, so customers stay happy and satisfied. it enables you customize your support and configure any workflow.
AIhelp Customer Support designed to enable you meet your customer requirements and satisfaction where all functions are customizable.
Com o Milldesk Help Desk Software, você obtém os melhores recursos, aderentes as boas práticas ITIL, mas sem gastar uma fortuna pra isso. Forneça um suporte ao cliente imbatível com Milldesk, proporcione produtividade para seus colaboradores, automatize processos, elimine trabalhos repetitivos, facilite a comunicação e possibilite a colaboração entre as equipes. Teste Grátis por 7 dias!
Sistema de Help Desk para controle e gestão de chamados de TI
Experts in customer self-service solutions, Smart Tribune
develops the technology & provides the know-how for companies
to deliver a better customer experience whilst reducing tier-1 support requests, increasing conversions & improving SEO rankings.
Through a range of products including a dynamic FAQ page,
Chatbot & Support widget, end customers get relevant
answers to their questions faster, while support agents have more time to focus on more complex support requests.
Customer Self-Service software for leading brands to deliver an exceptional customer experience the length of the customer journey.
Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts.
Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting.
Octopus is supported by a unique service package.
Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.
Service Desk provides a single point of contact for all in-company requests. The solution providers team gains an overview of workload, clear priorities and improved communication.The Service Desk gives you a clear understanding of how busy your team is and how much effort is spent on various tasks. The software is certified to ITIL process standards under the auspices of Pink Elephant and Axelos. It allows you to deploy fundamental ITIL processes and solutions.
ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies.
Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games.
The Ultimate Customer Experience
Abhisi lets you provide timely personalized support to your customers while being incredibly simple to use for you and your team. If you are using Gmail or other email clients give Abhisi a try and see how much time, effort and hassle it saves you. Abhisi is designed to make your team's life easy and your customers happy. Because happy customers grow your business.
Beautifully Simple Customer Friendly Help Desk
Interakt is an All-In-One Customer Engagement and Support platform which simplifies your concerns for capturing new leads, engaging, nurturing and retaining your existing leads and users and support all your visitors and customers from one single platform, which also gives you a detailed summary of your website activities right at the tip of your thumb.
Capture, Engage, Retain, and Support all your customers and visitors from one single dashboard.
Win more raving fans with the only helpdesk youll ever need.
FuseDesk is an easy to use customer service platform for all channels. From your very first support rep to one hundredand beyond!
FuseDesk unites your channels, teams and reporting with everything in one place from email, live chat, phone, SMS, Facebook Messenger, and more.
Free up more time with easy to use templates and workflow automation.
Keep customers smiling with reports that help predict what keeps them happy.
Win more raving fans with the only helpdesk youll ever need.
FuseDesk is an easy to use customer service platform for all channels.
DeepDesk is a modern Help Desk and Ticketing software, with an interactive Web interface. It allows you to efficiently manage customer support, optimizing the use of company resources and saving time.Thanks to DeepDesk you can easily measure service data, check performance with reports and dashboards, respect KPIs and improve customer satisfaction. The software is intuitive and simple to customize, Modular and scalable, it is convenient and tailored to your needs.
DeepDesk is a Help Desk and Ticketing solution developed to manage support requests, daily activities and organisational processes.
A traditional email can be overwhelming when you have multiple mailboxes and a team to manage your customer queries. With HelpNinja its as simple as using email but with the capability to manage it with your team. It helps you to categorise and consolidate different concerns of your customer. And for your customers, its the same email and they wouldnt even know you are using a system to email them.
Simple & Affordable help desk
Get your whole team on support for free
A cloud-based help desk solution that's powerful, insightful and easy to use.
A cloud-based help desk solution that's powerful, insightful and easy to use.
- Made in Germany - EcholoN, die Service Management Software Suite, stellt eine umfassende Loesung fuer Service, Support und Kundenbetreuung dar. Modular und erweiterbar: | Ticket System | Helpdesk | IT Service | Management (nach ITIL) | Service Management | Service Desk | Field Service Management | Notfallmanagement | Qualitaetsmanagement. Software von und aus Deutschland. Programmierung und Support mit Sitz in Borstel-Hohenraden bei Hamburg. Jetzt kostenfreie Demo-Tour buchen.
EcholoN, die Service Management Software Suite, stellt eine umfassende Lösung für Service, Support und Kundenbetreuung dar.
O ProProfs Help Desk é uma ferramenta versátil que equipa as empresas para otimizar todos os processos de suporte ao cliente com facilidade. Desde o momento em que um cliente se conecta com um agente de suporte até a criação de um tíquete para o problema e atribuir o tíquete, tudo é resolvido com o ProProfs Help Desk.
Com um recurso de caixa de entrada compartilhada que torna fácil e eficiente a colaboração entre agentes de suporte. Essa ferramenta também vem com um recurso de geração de relatórios para supervisionar o desempenho do agente.
O ProProfs Help Desk é a ferramenta de suporte ao cliente adequada que permite às empresas resolver os problemas instantaneamente.
Replyco is a helpdesk software designed to help eCommerce sellers improve customer service. Centralize & organize messages from eBay, Amazon, Shopify, and more. Reduce workload with automated organization, auto-responders, auto-assign & priority settings. Respond to messages quickly with email templates & one-click access to order information. Plus get detailed reporting to monitor performance. Try it free today.
Replyco is a helpdesk software designed to help eCommerce sellers manage and centralize inbox messages across marketplaces.
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.
The world's most advanced best practice based IT service management software solution.
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more.
Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.
Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests.
Simple Clean 100% Web Based Interface.
Audits and tracks PC's, peripherals, software media, licensing & documentation, purchasing and help desk tickets & more.
LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases HR costs by reducing help calls by up to 75 percent. It complements talent management solutions by identifying potentially costly patterns of personnel issues with customizable levels of confidentiality and maximizes HR productivity through robust features that improve employee satisfaction.
The innovative HR case manager and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly.
SmarterTrack is the only help desk software you'll ever need, allowing you to better utilize employees while lowering the total cost of overall customer support! Deliver unparalleled customer service by offering multiple communication channels: email ticketing, live chat and VoIP integration, and self-service resources like a knowledge base and customer support community. Manage communications at distributed locations around the world from a Web browser using a desktop, tablet or mobile device.
Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues.
My name is Milos Stevanovic and I am the founder of Helpdesk Office, a cost-effective software for small businesses. Small businesses are the bloodstream of the U.S. economy. In 2016 they generated 1.1 million net new jobs. Yet, small businesses face many obstacles that prevent their growth, such as lack of know-how, data security, and financial capital. I developed Helpdesk Office with a small business in mind, so Helpdesk Office is easy to use, secure, and affordable.
Powerful, simple, and free customer service ticketing system for unlimited users to improve productivity and support business growth.
ZupportDesk is a cloud-based HelpDesk solution with a mission to empower businesses to provide amazing customer support. We are driven everyday by one simple question: how can we make it easier for you to build stronger relationships with your customers?
We believe that every business with a website, no matter how small, should be communicating with their customers. Our Live Chat tool allows real-time, personal customer engagement that improves both sales and customer support.
A cloud-based help desk solution on a journey to empower business to provide a fantastic customer support experience.
Simon Sewart was the founder of a small business (ClinicAppointments.com) with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use. EvantoDesk has been designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.
Simple help desk software designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.
Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions.
Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.
O Alcea HelpDesk faz parte de um sistema completo de rastreamento que dará às empresas uma vantagem competitiva. Não é apenas uma ferramenta de Help desk, é uma plataforma de rastreamento completa para oferecer à organização a capacidade de fornecer tempos de resposta mais rápidos, aumentar a produtividade e garantir que os problemas relatados estejam sendo tratados. Usando as poderosas regras de fluxo de trabalho da Alcea para sinalizar incidentes que estão abaixo dos padrões de desempenho, o Alcea HelpDesk garante que as notificações de emergência façam com que o item seja encaminhado.
O Alcea HelpDesk é um sistema de rastreamento completo que inclui rastreamento de problemas, base de conhecimento, monitoramento de contratos e oportunidades.
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management.
ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations.
ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be.
HelpDesk is an office 365 add-in where employees can create and track support tickets, it works efficiently with SharePoint 2013 & 2016
HelpDesk is an office 365 add-in where employees can create and track support tickets, it works efficiently with SharePoint 2013 & 2016
With Cention you can:
* handle all your channels in one system with pure OMNI-channel support
* get a full 360° view of all your customers communication, including complete history
* have chat bots working side by side with your agents with seamless transfers and full history
* route all errands to the right queue, right agents and right bots automatically
* get external and internal help with our Collaboration feature
* get full statistic coverage with our Reports module
Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
As Artificial Intelligence technology evolves it's worth a closer look at what chatbots can do to provide better end-user support on IT help desk requests. Built on Microsoft technologies, Actionable Science's IT Helpdesk Chatbots expedite the IT help to your employees and boost organizational productivity.
Actionable Science's IT Helpdesk Chatbots expedite the IT help to your employees and boost organizational productivity.
Centralized IT management platform that includes remote monitoring, patch management, and more.
Centralized IT management platform that includes remote monitoring, patch management, and more.
HelpSpace provides a team inbox with multiple inbound channels, streamlines the reply process and provides flexible self-service sites.
HelpSpace provides a team inbox with multiple inbound channels, streamlines the reply process and provides flexible self-service sites.
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place.
Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
OneDesk's software combines helpdesk and project management into a single application. Manage customer tickets and projects in one app.
Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. HelpdeskAdvanced is a Service Desk solution, based on the principle of process automation, supporting the different strategic scenarios of service governance through the automation and enhanced configurability of IT and Business processes.
Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.
Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.
Help desk solution that helps businesses raise tickets for customer support, track client interaction, verify purchases, and more.
Sensiples Tryvium Desk integrates with ITSM / CRM tools to provide improved customer experience. It helps enterprises to leverage their existing Skype for Business by allowing agents to seamlessly access service desk tickets within the Microsoft Skype for Business / Skype4B / O365. This helps the agent to understand the context of the customer call and to engage in a context aware conversation with the end user
Tryvium Desk software focuses on agent customer interaction by integrating the S4B communicative application with various ITSM tools
Sugester is a cloud helpdesk, time and task management solution. With features such as a shared team inbox, multiple agent support and advanced reporting, the Sugester Dashboard is all you need to manage customer support and other company activities.
Sugester combines the most important features of help desk and CRM software without sacrificing simplicity. Try it today - the basic plan is free forever.
Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business.
All-in-one solution combining help desk, task manage, exception monitoring, and kanban board.
The main purpose of the service is to collect all elements of technical debt and features on one board for the general transparence and prioritization.
DevOpsBoard is ready to use solution which holds and visualize exceptions, monitoring alerts and customers feedback related to your service on a single task board.
All-in-one solution combining help desk, task manage, exception monitoring, and kanban board.
Complete ITSSM suite; a help desk software which is simple, powerful and easy to use.
Complete ITSSM suite; a help desk software which is simple, powerful and easy to use.
An efficient web-based system of customer service with live chat and mobile integration included in all versions.
An efficient web-based system of customer service with live chat and mobile integration included in all versions.
Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.
Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.
SteadyPoint helpdesk; is an ITIL compliant SharePoint Add-in built using native SharePoint components that can be used by service desk employees as an Office 365 ticketing system, Office 365 service desk add-in or Office 365 help desk to support customers/employees with their trouble tickets and fulfill their service requests.
SteadyPoint Helpdesk is an Office 365 Help Desk Add-in designed to make you one with the Microsoft Ecosystem.
Support and helpdesk plugin for WordPress that helps businesses with automatic agent assignment, time tracking, and custom fields.
Support and helpdesk plugin for WordPress that helps businesses with automatic agent assignment, time tracking, and custom fields.
Omnicus is a platform that enables an awesome customer experience across voice, chat, email, social media and - all from one unified interface. Give your customers new ways to interact with your company by enabling a text-based conversational interface, such as a virtual assistant, powered by AI. Try for free or schedule a demo to see how Omnicus can enhance your customer experience!
Support, engage and retain your customers across voice, chat, email, social media and SMS in one unified interface.
A Milvus é um sistema de gerenciamento de TI inteligente. Nossa plataforma otimiza a gestão das ações da sua equipe de TI, resultando em eficiência e aumento de produtividade. Oferecemos soluções completas: exclusiva tecnologia OneClick, gestão de chamados inteligente, controle de tarefas, gestão de SLA, gerenciamento de ativos, alertas e monitoramento, escaneamento de rede, controle de licenças, portal do cliente, chat e adequação a LGPD. Empresas como Bacio di Latte e Rappi confiam em nós.
Sistema de gerenciamento de TI inteligente
GestSup is a French-language ticket and support management solution. It is free of charge and completely adaptable.
GestSup is a French-language ticket and support management solution. It is free of charge and completely adaptable.
Web based help desk software designed for small businesses that wish to effectively organize technical support online.
Web based help desk software designed for small businesses that wish to effectively organize technical support online.
Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it.
Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it.
SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform.
SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks.
ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers. From sma
Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
VIZOR is an ITIL Certified helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. VIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Try now for Free.
VIZOR is an ITIL Certified helpdesk issue tracking solution for IT end user and customer support. Try now for Free.
A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.
A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.
eStreamDesk is a slick, easy-to-use cloud-based help desk and ticketing system that helps you achieve one simple task superbly:
Create a truly awesome customer service experience.
eStreamDesk instantly transforms your out-of-control email inbox into a well-oiled customer support machine.
Here's how:
Every incoming email is automatically converted into a support ticket. You define exactly how each and every email is prioritized, monitored and answered.
Kick Second-Rate
Customer Service to the Curb
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Premium Help Desk Software
At a Fraction Of The Cost
Chime for Lync is a comprehensive ITSM service desk application that uses Microsoft Lync for click-to-chat functionality. Some of the key features of Chime include: expert answers, customizable routing settings, system and agent-based dashboards, extensive charting and reporting options, and customizable queues to fit any line of business. Instant Chime leverages Microsoft Lync to enable service desk operations and even allows for escalation to voice and video chats for faster case resolution.
ITSM service desk application using Microsoft Lync for click-to-chat functionality.
H2Desk provides a flexible platform for delivery of customer support. At the heart is a robust ticketing engine that's user friendly and simplifies customer communications. Features include ticket management, live chat, task management, SLA tracking, and email integration. Client side widgets allows you to easily add knowledge base articles, tutorials, and more. Start a no obligation 30 day free trial and create a help desk in minutes.
Full featured, user-friendly, and intuitive support system at a fraction of the cost of comparable systems. Easy to setup in minutes.
Eccentex AppBase is a low-code platform for digital apps. Its flexible, cloud-architected software empowers people to rapidly deploy and easily extend and change applications to meet strategic business needs.
Over its history, Eccentex has delivered award-winning capabilities in case management and business process automation (BPM) powered by robotics and advanced document management, to help the worlds leading brands and governments achieve breakthrough results.
Eccentex provides a low-code platform that enables brands and governments to rapidly develop powerful digital applications.
Zent.io is a Omnichannel "All in One" Contact Center Software, Best Contact Center Value One Product, The Complete Package
All-in-one Pricing - No charge for additional functionality
Lowest Cost, Cloud-based Solution, 100% reported uptime last year
No hardware or software to maintain
Global scalability and redundancy
Any Platform HTML5
Any CRM No matter how customized (Custom Integration)
Any VoIP
A cloud based omni-channel call center solution aimed at increasing productivity and designed for outsourcers & Customer Service Teams
Web+Center is a suite of open source, web-based help desk/Service applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management.
It is a suite of web-based Help Desk and service desk , CRM and customer self-help applications available onsite or in the cloud.
An ITIL-based help desk platform enabling organizations to efficiently manage incidents, requests, issues, and tickets. Self-service, knowledge, email integration, auto-routing, alerts, and more. Scalable, affordable for small & mid-size organizations (SMBs), global enterprises, government Defense. Cost effective with free end users; flexible delivery on-premises or cloud; easy to administer without developers; highly configurable, codeless automation; deploy quickly with out-of-box functions.
A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.
HelpMaster is designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment & management, workflow automation, email response management & web self-service. Businesses looking for a solution that can be aligned with the principles of ITIL will find HelpMaster an intelligently designed & powerful tool. With thousands of users around the world, HelpMaster is the most flexibile, template helpesk system on the market.
Web enabled Windows based help desk software with advanced workflow design and email integration.
Focus Desk is a new solution which allows quick and easy customer issue management. Questions, orders, complaints, returns, and any other issues get automatically registered and then resolved in a timely and streamlined way, making customer care faster and more efficient.
Focus Desk is a state-of-the-art system for automatic logging of customer inquiries and their quick, easy handling for improved service
DiamanteDesk: um sistema de tíquete de suporte independente, projetado para ouvir os clientes e reagir rapidamente, para satisfazer as necessidades. É uma ferramenta amigável e fácil de usar, projetada para criar tíquetes dentro da gestão do relacionamento com o cliente e associar a qualquer cliente do sistema. Os tíquetes do DiamanteDesk podem ser atribuídos a usuários e administradores específicos e agrupados em ramificações, a fim de organizar o fluxo de trabalho e focar em questões e solicitações de alta prioridade.
Solução de atendimento ao cliente e sistema de emissão de tíquete para suporte Help desk, com código aberto e fácil de usar.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like JetBlue, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Guia de Compra de Sistemas de Help Desk
Índice
O que são sistemas de help desk?
Sistemas de help desk permitem que as organizações respondam aos usuários com mais eficiência. Esses sistemas ajudam a responder perguntas técnicas e funcionais, fornecendo metodologias aprimoradas para o monitoramento de tíquetes, gestão de TI e serviço de atendimento ao cliente.
Ao integrar esses elementos, os sistemas de help desk melhoram a capacidade dos departamentos de atendimento ao cliente de fornecer suporte rápido e eficaz aos funcionários, usuários finais e clientes. O programa de help desk também facilita o fluxo de novas informações dos usuários, contribuindo para a base de conhecimento existente da organização. Os sistemas de help desk também são conhecidos como sistemas de tíquetes de TI.
Os benefícios dos sistemas de help desk
- Aumentar a satisfação do cliente. A satisfação elevada resulta em um melhor produto geral, maior fidelidade e retenção de clientes e mais receita. Uma das principais formas de alcançar a satisfação do cliente é melhorar a experiência geral do atendimento ao cliente. O programa de help desk ajuda a garantir que os clientes recebam suporte personalizado e focado e que seus problemas não sejam ignorados.
- Melhorar a produtividade do funcionário. Quando usado como ferramenta interna de suporte de TI, o programa de help desk pode assegurar mais tempo de atividade para sistemas de tecnologia internos e ajudar a equipe de TI a monitorar e gerenciar as solicitações de ajuda recebidas. Pesquisas mostram que os programas de help desk causam impacto sobre o tempo de resolução de tíquetes, produtividade de agentes e satisfação de agentes no trabalho.
Recursos típicos dos sistemas de help desk
- Gestão da base de conhecimento: crie um repositório de perguntas/problemas comuns e problemas previamente resolvidos que pode ser pesquisado, disponível publicamente aos clientes ou reservado para uso interno.
- Monitoramento de problemas/tíquetes: monitore interações e automatize o processo de resolução de problemas.
- Alertas/encaminhamento: envie alertas por SMS ou e-mail automatizados e garanta que problemas urgentes sejam comunicados imediatamente; use o encaminhamento para que os representantes adiantem os problemas aos gerentes.
- Portal de autoatendimento: permite que clientes e funcionários rastreiem tíquetes, resolvam problemas por meio da base de conhecimento e comuniquem-se com os agentes de atendimento.
- Gestão de acordos de nível de serviço (SLA na sigla em inglês): crie, monitore e aplique o acordo de nível de serviço correto ao cliente ou local certo.
O diretório de sistemas de help desk do Capterra permite filtrar por recurso para visualizar apenas as opções ideais para as necessidades do seu negócio, o que pode ajudar em sua seleção de softwares.
O que levar em consideração ao comprar sistemas de help desk
- Integração com ferramentas do cliente existentes. Se a empresa já tem um software CRM instalado, verifique se o programa de help desk escolhido é compatível com ele. Se não for possível integrar os sistemas, além do esforço em dobro, poderá ocorrer também a perda de dados ao alternar entre os sistemas.
- Experimente antes de comprar. A exemplo de qualquer compra de software, aproveite os períodos de avaliação e treinamento gratuitos antes de fazer um compromisso financeiro. Muitos pacotes de help desk são inteiramente na nuvem, permitindo um test drive mais fácil.
- Seja realista com relação ao orçamento e custo total de propriedade. No que diz respeito a software comercial, os sistemas de help desk não são especialmente caros, comparativamente falando. Mas não deixe que isso o leve a pensar que são mais baratos do que realmente são. Pesquisas constataram que os compradores de sistemas de help desk na verdade gastaram 1.200 dólares a mais em média em um ano do que esperavam. Certifique-se de pesquisar o custo total de propriedade antes de se comprometer com qualquer sistema.
Tendências relevantes dos sistemas de help desk
Uma grande parte das alterações e avanços que acontecem nos setores de suporte e atendimento ao cliente está relacionada aos sistemas de help desk. A seguir, algumas tendências da tecnologia de help desk que podem ajudar a garantir uma boa compra futura:
- chatbots de help desk e interface do usuário para conversação. Alexa e Siri popularizaram a ideia de uma interface do usuário para conversação: usar a voz e a linguagem natural para controlar ou recuperar informações de um computador. Embora as equipes de atendimento ao cliente já estejam experimentando chatbots e outras ferramentas que reduzem o tempo, elas esperam ver mais suporte para interfaces do usuário (UIs na sigla em inglês) baseadas em voz que ajudam clientes a solucionar problemas e acessar recursos da base de conhecimento. Segundo pesquisas, 68% de pequenas e médias empresas (SMBs na sigla em inglês) estão usando ou pretendem usar interfaces do usuário para conversação dentro de um ou dois anos.
- Inteligência artificial (AI na sigla em inglês) e "atendimento ao cliente preditivo". AI e aprendizado de máquina são tópicos em alta em praticamente quase todo setor no momento e têm aplicações curiosas no domínio da tecnologia de help desk. Como exemplo, algoritmos de aprendizado de máquina treinados em dados do cliente e tíquetes de atendimento poderiam permitir o atendimento ao cliente preditivo, para resolver problemas antes mesmo que o cliente saiba que eles existem. De acordo com uma pesquisa do Capterra, 53% de pequenas e médias empresas estão usando ou pretendem usar tecnologia AI dentro de um a dois anos.