Software de Satisfação do Cliente
Software de satisfação do cliente: os produtos dessa categoria permitem que as empresas coletem, organizem e gerenciem comentários. Esses aplicativos fornecem recursos de pesquisa, rastreamento de reclamações e relatórios de chamadas. O software de satisfação do cliente pode integrar-se às soluções de gerenciamento de relacionamento com cliente e gerenciamento de produtos para ajudar a aplicar o feedback adquirido às interações comerciais e ao desenvolvimento de produtos. Para soluções de software relacionadas, consulte sistema de help desk, sistema de atendimento ao cliente, software CRM e ferramentas de pesquisa.
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Classificação do produto
- Celular - Android nativo (43)
- Celular - iOS nativo (43)
- Instalado - Mac (10)
- Instalado - Windows (16)
- Nuvem, SaaS, web (158)
- Análise de dados (141)
- Análise de sentimentos (56)
- Coleta de comentários (135)
- Comentários de 360 graus (69)
- Gerenciamento de comentários (68)
- Gestão de questionários (105)
- Monitoramento de reclamações (92)
- Painel (77)
- Segmentação de clientes (52)
- Survey/Poll Management (57)
A Zendesk desenvolve produtos de software reconhecidos para as empresas melhorarem o relacionamento com o cliente Seus produtos permitem que as empresas sejam mais confiáveis, flexíveis e escaláveis. Eles ajudam a melhorar a comunicação e dão sentido a enormes quantidades de dados. Acima de tudo, eles trabalham juntos para ajudar a transformar as interações em relacionamentos duradouros. Mais de 200.000 empresas, como Uber, Groupon, Box, Airbnb e Disney, estão usando o Zendesk para reduzir os custos de suporte e aumentar a produtividade e a satisfação do cliente. Saiba mais sobre o Zendesk O Zendesk permite que as empresas ofereçam excelente suporte ao cliente por meio de vários canais, incluindo e-mail, bate-papo, chamadas e SMS. Saiba mais sobre o Zendesk
Receba feedback dos clientes em tempo real para elevar a retenção de clientes e referências. AskNicely envia automaticamente aos clientes uma simples pesquisa por e-mail com duas perguntas (com base na estrutura de fidelidade do cliente do Net Promoter Score), que as pessoas podem responder com apenas um toque. Ouça os clientes em tempo real, impeça os clientes insatisfeitos de irem embora e receba mais avaliações online. Comece a enviar pesquisas em minutos, sem ajuda de TI. Saiba mais sobre o AskNicely NPS Software A melhor pesquisa de Net Promoter Score (NPS) da Internet. Meça automaticamente e aja conforme a felicidade do cliente, todos os dias, gratuitamente. Saiba mais sobre o AskNicely NPS Software
Qualtrics Customer Experience (CX) é a plataforma mais ágil do mundo para melhorar a satisfação do cliente, tornando fácil para as empresas monitorarem, responderem e melhorarem cada ponto de contato ao longo da jornada do cliente. Com a mais ampla seleção de canais de feedback de satisfação do cliente, a Qualtrics facilita saber quais partes da jornada do cliente precisam de atenção, priorizar ações estratégicas, compartilhar painéis relevantes em toda a organização e fechar o ciclo de interação com o cliente. Saiba mais sobre o Qualtrics Customer Experience O Qualtrics Customer Experience torna fácil para as empresas monitorarem, responderem e melhorarem cada ponto de contato ao longo da jornada do cliente. Saiba mais sobre o Qualtrics Customer Experience
O SurveySparrow permite transformar pesquisas em conversas. Com uma interface de conversação, o SurveySparrow permite que os usuários criem e compartilhem pesquisas altamente envolventes e inteligentes que oferecem uma experiência de bate-papo. As pesquisas recorrentes do SurveySparrow permitem que você envie pesquisas em intervalos regulares para medir o pulso do cliente ou do funcionário. Com opções fáceis de compartilhamento, o SurveySparrow permite que você compartilhe pesquisas na Internet, dispositivos móveis, redes sociais e e-mails para coletar facilmente os comentários do público-alvo. Saiba mais sobre o SurveySparrow Transforme pesquisas em conversas com pesquisas semelhantes de bate-papo. Envolva-se mais com clientes e funcionários. Saiba mais sobre o SurveySparrow
O CloudTalk é um sistema telefônico pronto para uso em um minuto. Ele já trabalha com mais de 1.000 clientes, entre eles DHL, Electronic Star, Yves Rocher, Karcher e muitos outros. Simplifique a vida de suas equipes de vendas e suporte ao cliente com mais de 40 recursos avançados de chamadas. Melhore a comunicação com os clientes em potencial graças à integração com seus sistemas existentes de helpdesk, CRM e comércio eletrônico, como Helpscout, Pipedrive ou Shopify. Comece com uma avaliação GRATUITA de 14 dias. Saiba mais sobre o CloudTalk O CloudTalk é um sistema telefônico baseado na nuvem para equipes de vendas e suporte ao cliente. Ele transforma a ligação em algo fácil e divertido! Obtenha sua avaliação GRATUITA hoje! Saiba mais sobre o CloudTalk
Q One é uma plataforma SaaS (software como serviço) de pesquisa de mercado única, baseada em nuvem, em vários canais, moedas e línguas, que oferece uma gama completa de recursos para profissionais de pesquisa e organização com foco na automação do recrutamento/gestão de painéis, incentivo ao membro do painel, programação de pesquisa e coleta de dados que aumentam o engajamento do painel e coletam insights orientados por dados em tempo real. Saiba mais sobre o Q One Gestão de painéis Coleta de dados Projeto de pesquisa Prevenção de fraude CRM Cotação Mensageiro instantâneo Gestão de projetos Saiba mais sobre o Q One
O SupportCenter Plus é um software de suporte pronto para ITIL baseado na Internet, projetado para organizações de TI que oferecem suporte de TI a clientes. Ele serve como uma plataforma comum para toda gestão de atendimento ao cliente. Os usuários podem rastrear, gerenciar e resolver tíquetes de Help desk com facilidade, proporcionando assim um pronto suporte ao cliente que leva a satisfação do cliente a um nível totalmente novo. Saiba mais sobre o ManageEngine SupportCenter Plus Dê a central de suporte uma transformação poderosa e visual. Experimente o Support Center Plus. Dê o primeiro passo em direção ao suporte ao cliente de categoria mundial. Saiba mais sobre o ManageEngine SupportCenter Plus
Gere informações valiosas de seus clientes para alavancar sua estratégia de negócio e aumentar a satisfação do cliente. Personalize o modelo de pesquisa de satisfação do cliente como quiser e compartilhe-o com seu público-alvo. Nenhuma codificação. Satisfação garantida! Saiba mais sobre o 123FormBuilder Gere informações valiosas de seus clientes para alavancar sua estratégia de negócio e aumentar a satisfação do cliente. Saiba mais sobre o 123FormBuilder
O SurveyLegend é a última geração em pesquisa online - é interativo, interessante e independente de plataforma. Ele capacita empresas (grandes e pequenas) e indivíduos a criarem pesquisas interessantes e otimizadas para dispositivos móveis. Agora você pode criar pesquisas incríveis em seu PC ou tablet, personalizar a aparência da pesquisa como preferir e exibir dados coletados com gráficos atraentes e perspicazes. Criar questionários é simples; basta arrastar e soltar. Você não precisa ser especialista em pesquisa de mercado para usar a ferramenta. Saiba mais sobre o SurveyLegend Crie pesquisas envolventes, independentes de plataforma e interessantes. O SurveyLegend capacita empresas (grandes e pequenas) e indivíduos a coletarem feedbacks. Saiba mais sobre o SurveyLegend
O Pxida é um novo produto com tecnologia e análise utilizadas por marcas globais para entender seus clientes em uma ferramenta de software rápida e fácil de implantar, desenvolvida especificamente para uso por empresas e organizações menores. O Pxida não requer treinamento e é simples e intuitivo de usar. Você utiliza análises e pesquisas projetadas por especialistas em pesquisa de mercado e cientistas de dados utilizando a mais recente tecnologia de análise. Ele emprega especialistas para que você não precise fazer isso! Saiba mais sobre o Pxida O Pxida oferece às pequenas e médias empresas uma análise detalhada dos comentários dos clientes, para que os clientes fiquem mais satisfeitos e os resultados, melhores. Saiba mais sobre o Pxida
You need data to power your business you also care about how your customers experience your brand. Whoever your audience is, one thing's clear: sharing information through satisfaction questionnaires, forms & surveys should be easy, fun and flawless on any device. By the way, Typeform integrates with over 500 of your favorite apps. Send data to Mailchimp to build your list, Google Sheets for analysis, or Salesforce to personalize your customer experience. Typeform: forms & surveys for the people Create interactive forms & surveys (and so much more). Give your audience the experience they deserve so you get the data you need.
O Hotjar é a maneira rápida e visual de entender os usuários. O Hotjar é tudo o que a equipe precisa para obter feedback visual instantâneo. Veja como as pessoas realmente estão usando o site. e descubra as informações para fazer as mudanças certas. O Hotjar é tudo o que a equipe precisa para obter feedback visual instantâneo e veja como as pessoas realmente estão usando o site.
BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. BirdEye's all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social, support ticketing, listings, webchat, business insights, and competitive benchmarking. Helps businesses collect, monitor and market customer reviews to manage online reputation and improve customer experience.
O Nicereply ajuda centenas de equipes em empresas como Microsoft, Lenovo, Hubspot e Buffer a medir e melhorar a qualidade de seu atendimento ao cliente. Meça o CSAT, NPS e CES 2.0 por agente, equipe ou toda a empresa. Aumente as taxas de resposta de suas pesquisas em 200 %. Veja seus dados em seu software de suporte e defina gatilhos baseados nele. Receba 3 vezes mais comentários enviando menos e-mails. Personalize a aparência e o conteúdo de suas pesquisas. Estabeleça metas, rastreie KPIs, gere relatórios e muito mais. Software de pesquisa de satisfação do cliente on-line, incluindo CSAT, Net Promoter Score (NPS) e Customer Effort Score (CES 2.0).
Com a Yotpo, você pode entender o que os clientes estão dizendo sobre seus produtos e sua marca e pode obter percepções úteis para tomar melhores decisões de negócios. Usando análise de sentimento e processamento de linguagem natural, a Yotpo transforma as sugestões dos clientes em poderosos dados de consumidores. Acompanhe as mudanças ao longo do tempo para reconhecer tendências na preferência e satisfação do consumidor. Entenda o que os clientes estão dizendo sobre seus produtos e sua marca e tenha percepções úteis para tomar melhores decisões de negócios.
Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, survey templates, email notifications, skip logic, and more, Nextiva Surveys provides the tools needed to measure respondents. Plus, businesses can customize landing pages, thank you pages, colors, and everything in between! Seamlessly integrate with other Nextiva products for a full view of customers. Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience.
A principal plataforma de gestão e marketing de revisão de marcas brancas n.° 1 para profissionais de marketing, agências e SEOs. O Grade.us permite: 1) Automatizar a obtenção de mais e melhores avaliações em sites como Google, Facebook e sites de avaliação específicos do setor; 2) Recuperar clientes insatisfeitos antes de escreverem avaliações negativas; 3) Supervisionar revisões em toda a Internet, para que você sempre saiba o que está sendo dito sobre a marca; 4) Automaticamente transformar as melhores avaliação em conteúdo de mídia social e Internet para SEO para ampliar a reputação positiva. A principal plataforma de gestão e marketing de revisão de marcas brancas n.° 1 para profissionais de marketing, agências e SEOs. Automatize mais e melhores avaliações online.
Feedier permite coletar facilmente comentários valiosos dos clientes por meio de uma plataforma inteligente e interativa. Proporciona uma experiência agradável e única para os clientes, que se tornam mais propensos a participar com satisfação! Em qualquer dispositivo, os clientes poderão acessar as belas e limpas pesquisas, com a marca. Além de ser fácil para os olhos, este novo método de coleta de feedback é divertido graças a animações e recompensas (cupons, livros eletrônicos, ingressos para shows do Phil Collins). Trazendo o feedback de volta. Entreter e envolver os clientes com pesquisas agradáveis do Feedier, com gamificação e diversão!
Swell is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with like text and email. Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews on sites that matter.
Broadly's automated review platform helps local businesses generate great customer reviews on the most important platforms including Google, Facebook, TripAdvisor, NextDoor & many more. Our platform helps SMBs win reviews, get more business, and communicate directly with your customers via app or desktop. Online reviews are the single largest driver of how a consumer selects a new service so we're here to help small, service-based businesses (1-100 employees) win a better online reputation. Broadly is a review generation platform that helps local businesses get positive online reviews while protecting their reputations.
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. With tools to get insights in real-time from text-based feedback. The Podium messaging platform also makes it easy to manage all your customer interactions from Facebook messages, Google's click-to-message and inbound texts from one dashboard. Customer satisfaction starts at the first interaction and continues through the entire customer journey. Customer satisfaction software includes feedback, texting software, sentiment analysis, messaging and reviews.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time. Additionally, this product is available on-the-go with iOS and Android features to keep your customer conversations fluid across all devices. Tidio merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service.
The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
A plataforma Genesys PureCloud é a solução para uma central de contato em nuvem completa de última geração que ajuda a gerenciar e entender as interações omnicanal em uma jornada perfeita para o cliente. Dê aos seus funcionários uma única ferramenta para lidar com todas as comunicações, como voz, bate-papo, e-mail, mensagem de texto e mais. A interface intuitiva facilita o uso, seja você um agente, um supervisor ou um administrador de TI. Os lançamentos de recursos semanais garantem que você supere as expectativas dos clientes hoje e no futuro. O PureCloud simplifica as relações com os clientes. O PureCloud conecta telefone, e-mail e bate-papo em uma única ferramenta para melhorar o relacionamento com o cliente.
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability.
QuickTapSurvey lets you capture in-person data that matters to your business. Build, customize, and launch your data collection campaigns in minutes with 100% data coverage guarantee (no internet required). Perfect for in-person lead capture, trade shows, intercept marketing, market research, and customer satisfaction. QuickTapSurvey makes it easy to ask smart questions anywhere (no internet required and a 100% data coverage guarantee).
O ReviewTrackers é um premiado software de gestão de reputação e avaliação que conta com a confiança de mais de 40.000 empresas. Acompanhe as avaliações no Facebook, Google, TripAdvisor e mais de 100 sites de resenhas. Centralize todos os dados de avaliação em um aplicativo. Responda aos clientes mais rapidamente. Solicite avaliações via SMS e campanhas de e-mail sem complicações. Aproveite a tecnologia de aprendizado de máquina para encontrar insights de suas avaliações. Tenha um suporte ao cliente premiado, acesso e automação de API e alertas de avaliação instantâneos com o ReviewTrackers. Software que ajuda as empresas a gerenciar e responder a avaliações, aumentar as classificações e rankings e descobrir os principais insights de clientes.
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month. ----> The easiest way to increase customer satisfaction + create advocates. Like word of mouth only 1000x better. Try it free!
Reputology is the best-of-breed Review Monitoring & Customer Feedback platform for enterprises that operate multiple physical locations. Engage unhappy customers quickly & monitor anywhere customer feedback happens: Google, Facebook, comment cards, etc. Uncover the root causes for customer compliments and complaints to make meaningful, long-term improvements. Fortune 500 companies utilize Reputology as well as recognized brands like Golds Gym and House of Blues. Reputology is the Review Monitoring & Customer Feedback platform that helps multi-location enterprises improve the customer experience.
Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc. Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
SurveyMonkey CX is a turn-key NPS solution with robust features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share NPS insights with your team using custom reports, data exporting, and integrations. The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX.
Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving customer satisfaction. Use beautiful and engaging surveys, automated notifications and workflows, and powerful analytic tools to understand exactly where to make improvements or promote good behaviors. When you connect Key Survey to your other IT systems, you'll close the loop between Marketing, Sales, Operations, and Customer Care. Built for large companies, Key Survey is a flexible, scalable, and integrated platfom for tracking and improving customer satisfaction.
Powerful survey software tool for business consultants to help clients and leaders uncover hidden knowledge & ideas, make decisions & drive action. Create & deploy any type of professional survey. Engage employees and teams to uncover their suggestions & improve performance. Discover what customers say & recommend. Find out your Net promoter Score (NPS). Explore opinions & generate ideas. Conduct research on markets & potential customers. Get 24 x 7 support & advice from survey experts. Powerful survey software tool for business consultants to help clients uncover hidden knowledge & ideas, make decisions & drive action.
Feedbackly is a all-in-one feedback tool that turns feedback into sales and growth automatically through the entire customer journey. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool. Leverage the concept of customer journey mapping to track satisfaction levels with precision. Then use this insight to make sound business decisions. All-in-one feedback suite with omnichannel distribution, visual customization and survey creation through the customer journey.
SmileBack is a customer satisfaction platform, built to be simple to use, but deep on insights. After every service transaction, one click from your customers on one of three emojis unlocks a world of increased customer loyalty, boosted morale and higher retention. We remove the pains that stop customers giving feedback - SmileBack users see review response rates over 40%. And with advanced reporting and analytics, you'll always know how satisfied your customers are. Collect more customer feedback with a simple to implement and simpler to use smiley face CSAT survey.
GetFeedback is easy-to-use survey software designed to improve response rates. Create beautiful, mobile-friendly surveys with our drag-and-drop builder. Embed survey questions in email with one-touch email functionality. Measure and understand your responses with real-time Dashboards and Text Analytics. Integrate with Salesforce to take your feedback program to the next level. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other survey apps. GetFeedback is easy-to-use survey software that helps you send better surveys and collect better feedback.
Once a service job is complete, you want feedback right? That's Quality Driven Software! Through our app, send an email or text survey to your customer on a beautifully designed template. Once you receive that feedback, our app will tie the job to the employee who performed the work. By having these satisfaction scores tied to the employee, you'll rest MUCH easier knowing who needs a raise & who needs to be fired. Increase customer retention *and* your online reviews - we do that too! Customer satisfaction feedback management. Increase profits, decrease churn, get more online reviews. Yep- we do that too!
Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it.
O Survicate é um software completo de feedback do cliente. Com apenas uma ferramenta, você pode medir a satisfação do cliente em todos os pontos de contato digitais. Use as informações coletadas para diminuir a rotatividade, melhorar a fidelidade do cliente e atender às necessidades dos clientes com mais precisão. O Survicate se integra diretamente com as plataformas e CRMs populares de automação de marketing, como o Intercom, o HubSpot ou o Salesforce. Onde as equipes líderes coletam e agem com base no feedback dos clientes.
A modern customer experience platform helping businesses to create personalized interactions at every step of the customer journey, increase audience involvement and gather better data. With brandquiz users can easily create and publish lead pages & promotions for lead acquisition, quizzes & personality tests for lead qualification & segmentation, price calculators & digital sales assistants for sales conversion and product & customer satisfaction surveys for measuring customer experience. A modern customer experience platform helping businesses create personalized interactions at every step of the customer journey.
The zenloop platform manages the entire feedback cycle and empowers companies to leverage the results of customer feedback. Our Net Promoter System® (NPS) software reveals scope for improvement by smartly leveraging the power of artificial intelligence and self-learning algorithms. Send surveys to your customers at any touchpoint and investigate their shopping experience. This allows E-Commerce companies to address the voices of (un)happy customers, increase CLV and prevent churn. zenloop automates customer retention by analyzing customer satisfaction and collecting feedback at each customer touchpoint.
Centercode is the leading Customer Validation solution for gathering and prioritizing customer insights so teams can deliver market-dominating products. Enterprise and high-growth tech companies use the platform's centralized community, project, feedback, and reporting features to scale their customer testing efforts and make informed product decisions. The leading platform for scaling the customer and employee testing efforts of enterprise and high-growth technology companies.
Delighted is the top-rated online survey tool for gathering, analyzing, and acting on NPS and CSAT feedback. In minutes, you will have branded, multi-channel surveys that are optimized for high response rates. Set benchmarks, monitor scores, and integrate feedback into your existing toolset to close the loop immediately. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve customer satisfaction. Starting price at $0/Year Delighted is the easiest and fastest way to gather and act on customer, satisfaction and experience insights.
Medallias award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Cloud-based customer experience management tool that helps businesses capture and analyze customers' feedback to improve brand value.
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers.
Modular software for working with telephone, online, in-person and printed questionnaires as well as panel management. The Survey System is the most complete software available for all types of survey research. Includes advanced logic and comprehensive reporting and analysis. The Survey System has been refined and expanded in response to client comments and requests since 1983. Modular software for working with telephone, online, in-person and printed questionnaires as well as panel management.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Totango is a customer success platform that drives action and focus for teams and predictable results for management.
Starred makes feedback better for everyone, and on a human scale. As the feedback solution which puts the respondent first, we're empowering conversations between companies and their customers. Whats more, we equip them with the actionable insights they need to make better decisions and improve customer satisfaction. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good. Starred builds feedback software which puts the respondent first, and helps companies succeed through actionable insights.
Skilljar is the leading training platform purpose-built for external education. Customer Training and Enablement teams at hundreds of innovative companies rely on Skilljar to successfully onboard, engage, and retain customers. Skilljar¿s platform enables technology, insurance, healthcare, transportation, and manufacturing companies to educate users through every stage of the customer journey, greatly increasing the odds of customer satisfaction and long term relationships. Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training.
Bold360 is the ultimate AI-powered customer satisfaction platform helping companies of all sizes build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. By blending the best of AI and agent-based technology, Bold360's suite enables companies to meet soaring customer expectations while allowing agents to do what they do best - be human. Bold360 is an AI-powered customer satisfaction solution delivering personalized interactions and the fastest time-to-value.
CloudCherry is a Real-Time Customer Feedback Collection and Customer Satisfaction Measurement product to track & improve Customer Satisfaction. With CloudCherry, brands can analyse what drives Customer Satisfaction and loyalty. And by measuring key metrics like the Net Promoter Score and the unique Customer Delight score, brands can also discover actionable insights into areas of customer dissatisfaction, develop strategies to improve Customer Retention and address customer issues in real-time. Cloudcherry is a real-time Customer Experience Analytics product to track & measure Customer Delight
Intouch Insight customer satisfaction software helps organizations transform every customer interaction into an opportunity to delight the customer. Collect feedback from any source including social media, review sites, customer satisfaction surveys, mystery shopping and more. Customizable dashboards and robust analytics make it easy for companies to monitor and manage customer satisfaction across the entire customer journey. Intouch Insight customer satisfaction software helps organizations understand and take action on customer feedback.
Análise preditiva automatizada para a construção de modelos precisos com dados de texto, como voz do cliente, garantia, reclamações, comentários, pedidos de seguro etc. Ele usa tecnologia proprietária desenvolvida em uma universidade para que possa ser usada por um cientista que não seja de dados. Ele maximiza o desempenho dos modelos com entrada mínima "human-in-the-loop". Análise preditiva automatizada para texto. Nenhum cientista de dados é necessário para criar modelos precisos.
Zonka is a Complete Feedback Management & Survey Platform. Capture feedbacks from multiple channels; on premises & offline (Tablets & Smartphones) and on the web (Email, SMS, QR code, in App). Customize surveys, get instant alerts, view real-time drill-down reports & resolve issues. Enhance customer satisfaction and retention by acting on actionable insights provided, and knit better customer experiences. Zonka is an enterprise-grade, real-time feedback management platform that captures feedbacks offline, on-premises and over the web.
Own or manage a restaurant? TalkToTheManager is the perfect customer feedback solution. You no longer need guest comment cards. TalkToTheManager allows business owners to get anonymous comments from customers by text message and the ability to reply in real-time in order to address customer service, product, and facility issues, often while the customer is still on-site. Intercept negative feedback, avoid negative reviews and create strong customer relationships. Our customers love it! Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues.
ReviewSpreader helps small businesses connect with their customers quickly by sending review requests straight to where customers hang out; their cell phones! Easily manage your online reviews under one roof with our comprehensive reputation management dashboard. Helping small businesses get five star reviews in seconds.
Khoros Care allows you to transform your website into a social destination. Harness customer passion and knowledge to attract new visitors, crowdsource support and grow revenue. Khoros Care allows you to transform your website into a social destination.
The ServiceGuru Kiosk captures feedback about your staff and business, so you know how your customers really feel about their experience. Collect 50x more feedback than review sites, receipt surveys, and traditional methods combined. The healthcare, hospitality, retail, and entertainment industries use ServiceGuru kiosks to ensure their customers are happy and to improve their service. All hardware, software and support needed to run the kiosks is provided as a service with month to month. Collect 50X more feedback with a fast automated kiosk to improve your customer service and online reviews.
Helprace tightly integrates all customer service tools under one umbrella. Combine the email ticketing system, knowledge base, docs, customer management and feedback systems and offer better customer service. Best of all, pay only for what you need. Helprace streamlines your customer service process. Ticketing system integrated with feedback portal and knowledge base.
Wootric offers a modern approach to customer feedback management. Our consultative approach helps you develop a rigorous VoC program that will deliver impact fast, and that can expand as your needs evolve. - Net Promoter Score (NPS), CSAT and Customer Effort Score (CES) microsurveys - Text & Sentiment analysis - Executive dashboards and reporting. - Integrations with Salesforce, Zendesk, Slack, Intercom, Hubspot integrations to trigger surveys and/ or act on data. Modern Customer Experience (CX) management software. NPS, CSAT & CES microsurveys help you improve your customer journey.
You dont have to be a research expert to understand your users. Qualaroo is the first user research tool built for UX Designers. Our mission is to arm UX designers with the insights they need to design confidently. Partner with us for real insights into how your users experience your product and design products people love. SaaS-based solution that gives UX designers the ability to quickly and painlessly conduct user research and design great products.
RepuGen is a healthcare reputation management and patient satisfaction software for medical groups, hospitals, doctors and dentists. It gives you tools to gather genuine patient feedback and manage new reviews. You will be notified the moment a patient has a negative experience, so you can reach out to perform service recovery before they post a negative review. Satisfied patients will be driven to post positive reviews on sites like Google, Yelp. HealthGrades, and more. RepuGen is a healthcare reputation management software that automates patient satisfaction monitoring and helps your practice grow.
Promoter.io is the most potent & comprehensive tool built to help small and medium businesses measure loyalty & customer sentiment using the Net Promoter Score (NPS). Our platform enables organic growth, customer insights, & understand customer drivers for CloudFlare, Gartner, Gusto, OutdoorVoices, and Lovepop Cards. Drive intelligent decisions across your entire organization with actionable customer feedback & data-driven insights. Get a free trial.
Rivews is a new generation patient satisfaction and online reputation management solution. Enabling facilities to collect patient feedback and transform brand reputation by: Collecting 100s of reviews online to become the highest ranked facility in the city across Google, Facebook, etc.; improving patient retention rates by Identifying every single patient that has a negative experience to improve customer retention and Identifying patient satisfaction trends to understand quality of care. A new generation patient satisfaction & online reputation management solution. Transforming brand reputation through patient engagement
Our mission from the get-go has been to help companies grow by automatically getting more out of their current customers base. Compared to other software, we offer multiple tools to deliver on that mission: Customer satisfaction surveys, online reviews, and cross-sales. Additional tools will be added to keep delivering on our mission. Most of our users chose InputKit over the competition for its ease of use, its beautiful design, and our 5-star customer service. Customer Feedback & Reviews software that helps small & medium businesses grow their business.
O AppFollow promove uma abordagem holística para a gestão de aplicativos, que ajuda a desbloquear novas oportunidades de negócios e oferece ferramentas viáveis para que as equipes de marketing e suporte obtenham insights e impulsionem o relacionamento com o cliente. Abrangendo todas as áreas-chave, como supervisão de desempenho de dados em tempo real, acompanhamento de concorrentes e benchmarks e otimização de palavras-chave, o AppFollow fornece gestão de avaliações, viabiliza integrações de helpdesk e aprimora o trabalho em equipe. Uma ferramenta para rastrear aplicativos móveis a fim de aumentar a satisfação do usuário, com gestão de avaliações integrada para responder rapidamente aos clientes.
LeadQuizzes allows marketers to create quizzes, surveys, and forms to increase your leads and learn about your audience without a developer. Leverage user-provided quiz answers to segment and update your contacts with our integrations. Capture more leads and data from your website with our powerful popup controls. Create highly targeted custom audiences using our Facebook integration. Steal inspiration from our hundreds of templates and case studies! LeadQuizzes allows marketers to create quizzes, surveys, and forms to increase your leads and learn about your audience.
Netigate is a leading European provider of cloud based services for online surveys that are primarily used for voice of customer (customer satisfaction), employee performance and market research. Through Netigates user friendly interface, the users can conduct surveys in a very effective way compared to other alternatives. Survey tool for HR, market, panel research via web or mobile phone. Offers analysis with cross tabulations, real-time results, etc.
A customer satisfaction tool that uses surveys to monitor customer satisfaction over a period of time. Use this data to identify unhappy customers, build customer loyalty, find your advocates and benchmark your performance against others in your industry. Client Heartbeat puts on this customer satisfaction data into a super simple dashboard. Try the live dashboard for free. A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers.
Better feedback, better sales! Target positive feedback by requesting reviews from happy customers. xSellco allows you to increase your seller rating by requesting feedback on the right products, from the right customers, at the right time. Tailor feedback requests to target orders by SKU, product type, on-time delivery, destination, and much more so you can get more positive reviews, boost sales and grow your business! Improve your seller rating through automated intelligent feedback requests on Amazon & eBay.
Field Solution Group provides a superior review monitoring and reputation management software platform trusted by businesses across the world. Helping thousands of businesses manage and utilize positive customer experience to earn new business by automating the process of getting more and better reviews on sites like Google+, Facebook, Yelp and industry-specific review sites; eliminating manual website review entry; and managing their online customer reputation. Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business.
ServiceDock is a messaging-based customer feedback and service platform that helps brick'n'mortar chains attract and retain customers. We do that by helping you: - capture real-time feedback via the messaging apps consumers love using; - easily follow up with disgruntled customers to turn detractors into promoters; - benchmark outlet performance and uncover valuable customer insights; and - build loyalty at location level by connecting customers to your stores via messaging. ServiceDock is a messaging-based customer feedback and service platform that helps brick'n'mortar chains attract and retain customers.
Net Promoter Score: o NPS da FanExam é a melhor maneira de medir consistentemente a satisfação do cliente e coletar feedback acionável no site. A FanExam usa o NPS para fazer a pergunta certa aos visitantes no momento certo: quando o visitante está realmente interagindo com o site. Essa é a melhor maneira de ouvir os clientes. Uma vez que o FanExam é instalado no site, você terá um canal direto para o feedback dos clientes sem interrupção e de maneira sistemática. Net Promoter Score: o NPS da FanExam é a melhor maneira de medir consistentemente a satisfação do cliente e coletar feedback acionável no site.
Software de satisfação do cliente com Net Promoter Score (NPS) e ótimo valor, que ajuda você a coletar, analisar e atuar em função dos comentários dos clientes. Envie pesquisas de NPS por e-mail ou SMS, adicione pesquisas ao site ou receba comentários em eventos. Personalize as pesquisas para adequá-las à sua marca e estilo. Usado por empresas em todo o mundo, ele é fácil de configurar e há ajuda disponível em qualquer estágio. Entenda as tendências por segmento ou cliente em tempo real. Automatize com links para Salesforce, Slack, Zapier, CRMs e helpdesks. Software de pesquisa de Net Promoter Score (NPS) com ótimo valor que ajuda você a coletar, analisar e atuar em função dos comentários dos clientes e das opiniões dos funcionários.
STAMP is a B2B Retention Automation Platform for companies with > $25M in revenue that visualizes data in real time, starting with a summary dashboard across your customer base, while enabling drill down to each and every client. STAMP also provides comparative analytics by decision maker, company, and account manager. STAMP empowers organizations to analyze whats most important to their customers, measure performance in key categories, and implement Playbooks to retain key accounts. STAMP is a B2B Retention Automation Platform that determines how well you are delivering on the needs of your most important customers.
Kilterly is designed to reduce churn and strengthen customer relationships with easy-to-use tools that provide data-driven insight and automated customer outreach. Our software combines powerful proprietary survey and campaign management tools to automate your customer success playbook. Along with our proprietary tools we integrate with software platforms you may already use to create a robust framework for measuring customer health, maximizing customer satisfaction, and enhancing revenue. Kilterly can significantly increase customer satisfaction through data-driven insight and the use of automated communication tools.
Socialsuite makes it easy to measure and monitor how your organisation, its programs and services affect the community and the environment. Simple, automated data-collection and analysis tools help you discover how investments in social programs are meeting their objectives. Our global customer base include financial institutions, large companies, government agencies, philanthropic foundations, not-for-profits and NGOs that want to monitor and fully understand how they impact people. Socialsuite's Impact Management Software helps a diverse range of organisations monitor the effectiveness of their social investment.
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well. Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value.
Confirmit provides a scalable end-to-end platform which enables users to create, deploy, manage, and analyze the results of research projects and feedback programs ranging from a few hundred to millions of respondents. Market Research agencies benefit from the comprehensive platform that incorporates a range of data collection modes and full panel management capabilities to standardize their processes and yield lower total cost of ownership. User-friendly software enabling creation of powerful and valuable survey research and feedback applications.
Zoho Discussions helps create Idea Forums, Employee Forums, Intranets etc at the click of a button. With Zoho Discussions, customer and employee engagement becomes a snap. Experience higher customer satisfaction with Zoho Discussions. An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged.
Get Satisfaction is the leading customer engagement platform that gathers product ideas, builds brands, creates sales opportunities, and scales customer support with no additional cost. Engage with your customers Anywhere they are: your website, Facebook, via search, or on a mobile device. Get Satisfaction provides a powerful core platform for your customer community, but our wealth of tools and features are what set us apart from the crowd. Cloud-based tool that builds online communities that enable productive conversations between companies and their customers.
Social media tool that enables customer service and marketing through customer engagement, social media monitoring, and analytics. Social media tool that enables customer service and marketing through customer engagement, social media monitoring, and analytics.
Answer customer questions instantly with AnswerDash, the in-site help tab that delivers relevant support at the moment of customer need. AnswerDash helps growing companies scale their customer support by resolving common questions before they become emails, chat sessions, or support tickets. It also provides powerful tools that highlight commonly asked questions and identify content gaps on your site. Empower your customers and reduce your support costs! Request a demo to learn more. AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting engagement.
MyFeelBack is a robust and secure entreprise platform that helps companies capture the customer insights they need to make data-driven decisions and improve their businesses. Integrated with Salesforce and trusted by 70+ successful companies like L'Oreal and Bmw, our targeting technology lets companies ask the right question at the right time in the customer journey, empowering your teams with amazing customer insights to act on. Smarter decisions. Better business. Data-driven growth! Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses.
easiware helps brands improve the way they interact with customers and scale what makes customer relations great: personalization! Through customer knowledge centralization, customer requests automated processing and customer engagement (IA and semantic analysis), easiware enables companies to transform their customer care and offer useful and memorable customer experience. Its all about becoming and remaining a love brand with customer service being a real business leverage. easiware is an omnichannel customer care solution helping (love) brands improve and manage customer interactions on a daily basis.
An easy way to collect online reviews using Facebook, Google, Checkatrade, TripAdvisor and more. RevFee lets you collect reviews from your customers/clients with just one simple link. The easier it is to leave a review, the more likely it is that your customers will do so. We all know that reviews are vital when it comes to generating more business, which is what makes RevFee so revolutionary. An easy way to collect online reviews using Facebook, Google, Checkatrade, TripAdvisor and more.
Promoter Ninja is the cheapest and simplest NPS email survey tool to monitor customer satisfaction. Upload your customer contact list, customize your NPS survey and send in just a few clicks. Net Promoter Score is "the one number you need to grow", according to Harvard Business Review. Use Promoter Ninja to send multilanguage NPS surveys, without IT supervision and with your own brand image. First 500 surveys are on us! Get the most valuable feedback from your customers, starting at 10USD/mo. The cheapest and simplest Net Promoter Score email survey tool to track customer satisfaction. Multilanguage, code-free customization.
MirrorWave is a feedback system that drives profitable business outcomes for businesses who are serious about their deep, enduring customer relationships - with individual customers, strategic accounts or 2-way partnerships. Our pre-configured system makes it easy to get into a rhythm of listening and responding to feedback. We use a world-first approach to follow individuals over time, creating relationship stories to show whats changed and why, what you need to do and if those actions worked. MirrorWave is a feedback system that drives profitable business outcomes for your deep, enduring customer relationships
QUALITYWEB 360 is an all in one tool for ISO 9001 that allows you to organize all the information and documentation that is generated in your company. It has 15 modules such as Document Control, Internal Audits, Corrective Actions, KPI's, etc. that help you optimize all your processes by administering them electronically. It is developed under the requirements of ISO 9001 so you ensure compliance with this standard and the like. The best tool to organize all the information and documentation in your company ensuring compliance with ISO 9001 and the like.
iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world's most respected brands to become customer-centric organizations. With an experienced team that has managed 1000s of VoC programs since 1999, iperceptions collects 100+ million feedback data-points every year across 80 countries and in 35 languages. iperceptions is a global leader in Voice of the Customer solutions, helping the world's most respected brands become customer-centric.
Opinionmeter is a leading provider of technology-based customer satisfaction survey tools, with an emphasis on mobile survey solutions (including native survey apps for offline data capture). Opinionmeter's unique multi-mode, cross-platform approach provides the flexibility to author a survey once and distribute it anywhere - either as an online survey, mobile-web, mobile survey app, survey kiosk or paper survey. Opinionmeter's native survey apps support iOS (Apple), Android & Windows devices. Web-based, customer survey solution with survey authoring, question & answers library management, reporting, mobile devices support.
We are proud to offer an unbeatable customer satisfaction measurement tool, with an award-winning service team, vast reporting capabilities, and a long list of system integrations. The regular, real-time feedback available with CT has been a game-changer for so many of our customers. An out-of-the-box reporting suite, with both a clear mission control overview and a wide range of in-depth reporting options. Installation is simple, easy, and can be achieved in minutes. 1-click feedback email solution that allows your customers rate your offerings. Generate your own buttons & embed them in any email.
Leading providers of Guest Intelligence solutions to independent hotel brands worldwide, ReviewPro provides hoteliers with actionable insight to enhance the guest experience and increase rankings on review sites and Online Travel Agencies (OTAs). The companys suite of cloud-based solutions includes Online Reputation Management (ORM), Guest Survey Solution (GSS) and Revenue Optimizer. World-leaders in Guest Intelligence solutions for the hospitality industry. Improve guest satisfaction & reputation online.