Customer Experience Software
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Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started! Learn more about Qualtrics Customer Experience
The Simple Way to Measure and Improve Customer Happiness. AskNicely integrates with your CRM (including Salesforce.com) to automatically collect customer feedback with a simple one-question email survey (based on the Net Promoter Score). Listen to your customers in real time, catch unhappy customers before they churn and get more online reviews. Start sending surveys in minutes with no help from IT. Learn more about AskNicely for NPS
ReviewTrackers is the award-winning reputation management and customer feedback software trusted by over 30,000 businesses. Reliable, accurate, and easy-to-use, ReviewTrackers helps companies manage reviews, ratings, and reputation on 80+ review sources and capture customer insights that drive better business results. Features include: powerful reporting and analytics, proprietary Reputation Score calculation, Review Request and Response tools, Trending Topics sentiment analysis, and more. Learn more about ReviewTrackers
Blue enterprise survey software automates your customer experience, customer satisfaction, employee engagement and other feedback management processes. It is designed to: 1. support your most complex and unique feedback gathering processes 2. scale up for your largest survey needs 3. provide you with dynamic reports, analytics and insights to support strategic decision making In summary, Blue helps make your organization a real time feedback machine where no one's voice is left behind. Learn more about Blue Enterprise Surveys
UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience. Learn more about UJET
by Campaign Monitor
Sign up for free and start creating your first email immediately. Create pixel-perfect designs with our drag-and-drop tools and use powerful automation workflows to send relevant and personalized emails. Design beautiful, branded, and personalized emails with our email builder that look incredible in every inbox, on every device. With our list management tools, you can manage your subscribers with ease and build segments based on your own criteria. Learn more about Campaign Monitor
Create the fastest and most secure in-app guides & step-by-step walkthrough authoring solution for any software application (Salesforce, SAP, SharePoint, more...) with GuideMe. Accelerate employee and customer training. Now available in 30+ languages. Learn how GuideMe can save you time and money with professional, easy-to-use, in-app guided training with a free trial. Learn more about GuideMe
Five9 Customer Service Software empowers agents to provide a great multichannel service experience. Intelligent Routing gets inquiries to the right agent. Screen pops put customer information at their fingertips. And everything is automatically logged to your CRM. Service customers by phone, web, chat, email, mobile, or social. Use the supervisor app to monitor/coach agents and report performance metrics. Compatible with all leading CRMs. See why 2000+ customers trust Five9. Learn more about Five9
Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today (no credit card required). Learn more about Nickelled
by Zoho CRM
Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Learn more about Zoho CRM
by Zoho Desk
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk
Innovative Net Promoter Score (NPS) software helping you measure, analyze and act on feedback to improve customer engagement or employee engagement (eNPS). SightMill makes it easy to add NPS surveys to your website, to send NPS surveys by email, or to collect NPS surveys at a live event. Integrates with third-party software (Slack, Zapier, CRMs) and provides tools to route feedback to your team. Learn more about SightMill - NPS Software
Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. Learn more about Freshdesk
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 50,000+ paying customers spanning across 155 countries, sales teams are drawn in by our CRMs simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with CRM that is both agile and powerful. Learn more about Pipedrive
by CloudCherry Analytics
CloudCherry is a SaaS-based, Real-Time Customer Feedback Collection and Customer Experience Analytics product to track, measure & improve Customer Experience. With CloudCherry, your business can identify the factors that are bringing Customer Experience down, measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights into consumer behavioral patterns and address any customer complaint or query in real-time, as soon as it occurs. Learn more about CloudCherry
With Userlane you can create step-by-step, interactive guides to explain your browser-based software to each user individually. Userlane leads every user in real time through processes and shows them where to click next or what data they need to enter within the software. The perfect solution to optimize SaaS user onboarding and boost conversion, engagement, activation and retention rates through a great UX or automate and scale staff onboarding and training. Learn more about Userlane
by FiveStars Loyalty
Need a better way to reach your customers? FiveStars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors. Learn more about FiveStars
The MaritzCX Platform is the big data engine that powers your CX solution and the complete technology foundation that allows you quickly collect data from all of your different feedback channels, turn it into a cohesive source of customer information, and make it available to everyone in your organization. The software includes Survey Builder, Dashboards & Reports, Data Mining, Text Analytics, and Case Management. In addition, we offer industry-leading research services and proven expertise. Learn more about MaritzCX
Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. It is a cloud platform using which product teams can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. Learn more about Whatfix
by Thought Industries
The Thought Industries award-winning Learning Business Platform is helping for-profit training organizations consulting firms, associations and professional education/certification companies drive revenue and scale learning operations. The platform enables businesses to create customized, white-labeled learning environments, author and create powerful learning experiences, and monetize courseware with integrated commerce and licensing capabilities - all from a consolidated cloud-based solution. Learn more about Thought Industries
Online digital engagement command center for large companies wanting to connect with consumers via live chat, SMS texting, social media, email, and messaging (Facebook Messenger, Kik, We Chat, Line). Start with one channel, or add them all! Includes enterprise-level features: secure authentication, performance reports, skills-based routing, and text analytics. Bonus: ITC's chat-to-text ensures the end of abandoned chat sessions by transferring conversations to SMS texting. *Now with chatbots* Learn more about InTheChat
Falcon.io provides a platform for social media marketing and customer experience management. It features tools for social media listening, engagement, publishing, measuring and customer data management. Marketers and companies can deliver more personalized brand experiences, across touchpoints, based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services. Learn more about Falcon.io
Genesys CX delivers effortless customer journeys that are proactive and personalized while maximizing company productivity. With customers engaging with your company over multiple channelsincluding web, chat, email, mobile and sociala focus on CX management at every touchpoint is more critical than ever to gain a competitive advantage for the longevity of your business. Learn more about Genesys Customer Experience Platform
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and help companies to innovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk builds software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages
Wizu is an AI powered chatbot for conversational surveys designed to increase response rates, improve customer experience and gain more actionable insight. Wizu can analyse responses in real time allowing you to route surveys by sentiment or word groups to create a truly personalized and engaging conversational survey.
Yotpo's integrated solution helps eCommerce brands collect customer reviews, photos, and Q&A from a single platform to increase traffic, social proof, and sales. An official partner of Google, Facebook, and Shopify Plus and integrating with leading commerce platforms and tools such as Bigcommerce, Magento, and Bronto, Yotpo makes it easy for brands to leverage their customers content across every marketing channel.
WalkMe is the pioneer of the Digital Adoption Platform (DAP) an enterprise-class guidance, engagement, insights, and automation platform. WalkMe's context-intelligent algorithm streamlines digital adoption internally and externally, ensuring that the right users receive the right information exactly at the moment of need. WalkMe's DAP enables the creation of interactive on-screen sequences that guide and engage users throughout any digital experience.
Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial
by Waypoint Group
Based on our hands-on consultative work over 20 years, we developed TopBox, the turnkey B2B customer feedback solution for SMBs, to shine the light on customer expectations, gaps, & opportunities, facilitating appropriate action across your company. Out-of-the-box reporting designed for B2B includes account-level feedback, benchmarks, longitudinal trending, & financial linkage for actionable insights that deliver results in 30 days or less. Streamline your program & earn 9X ROI w/TopBox!
Moxtra is a mobile-first, collaboration application and platform founded by the former co-founder + CEO of Webex, Subrah Iyar, and WebEx veteran, Stanley Huang. Moxtra provides messaging with powerful, built-in layers of collaboration for modern teams, from any device, anywhere in the world. Capabilities include visual content management; rich visual and verbal content annotations; powerful text, voice, and multimedia group chat; online voice + video meetings; and task management.
To properly visualize data, you need to summon it from many disparate systems, mash it up, and provide live reporting. Sometimes this data comes from outside of your organization (social media, other systems). Centralpoint is in the 2018 Gartner Magic Quadrant for Digital Experience Platforms, allowing you to create as many data visuals (live reporting in virtually any output) as each user understands the (same) data (visually) different. We support AngularJS, JQuery, Ajax and others.
Conversocial is software that enables customer service in Facebook and Twitter. With complete visibility and prioritisation, no issues need be missed. Teams work together on social communication through Conversocial's collaborative platform, with all essential tools in one place. Complete security, audit, and control bring accountability to social channels.
by TenSpeed Technologies
Jumpseat is the open-source enterprise guidance and engagement platform. The JumpSeat platform reduces onboarding times, improves training, and eases support by delivering on-screen guidance over your existing enterprise applications. No more watching videos, no more reading boring knowledge base articles - just hands-on just-in-time productive learning.
Confirmit provides a scalable end-to-end platform which enables users to create, deploy, manage, and analyze the results of research projects and feedback programs ranging from a few hundred to millions of respondents. Market Research agencies benefit from the comprehensive platform that incorporates a range of data collection modes and full panel management capabilities to standardize their processes and yield lower total cost of ownership.
Over 20.000 professionals worldwide use Usabilla to gather continuous visual feedback from their users. Install a custom feedback button in just a few minutes, roll out targeted surveys and start processing the results in our intuitive reporting interface. With this instant and actionable data you can effectively improve your websites user experience, turn visitors into loyal customers and increase conversions. Usabilla also offers solutions for email feedback and visual surveys.
Purples solution allows businesses to monitor their physical spaces and actively promote their brand, while providing valuable insights into customer behavior within venues. Purple divides its offering into two specific segments; WiFi Solutions and Location Services. Free and Enhanced licenses are available for both WiFi Solutions and Location Services.
Cxense collects all aspects of online user behavior, connects it with other data sources, and transforms that raw data into actionable insight about the individual. The Cxense platform and suite of applications, including its unified data management platform (DMP), enable publishers, ecommerce retailers and brands to harness their data through technology for data fusion, data intelligence and data activation & optimization.
GetFeedback is easy-to-use survey software designed to improve response rates. Create beautiful, mobile-friendly surveys with our drag-and-drop builder. Embed survey questions in email with one-touch email functionality. Measure and understand your responses with real-time Dashboards and Text Analytics. Integrate with Salesforce to take your feedback program to the next level. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other survey apps.
FullStory takes a fundamentally different approach to understanding your customer experience. One tiny script unlocks pixel-perfect playback, automatic insights, funnel analytics, and robust search and segmentation all without the need to manually tag your sites code.
ContentSquare is a user experience (UX) analytics and optimization platform that helps businesses understand how and why users are interacting with their app, mobile and web sites. We compute billions of touch and mouse movements and transform this knowledge into profitable actions that increase engagement, reduce operational costs and maximize conversion rates.
Ameyo is an Omnichannel Customer Engagement software that enables businesses to deliver cross-channel, coherent customer experience journeys. Ameyo's offering also serves customers on Cloud ( Private, Public & Hybrid). Ameyo is proud to be mentioned in the Gartner Magic Quadrant for three consecutive years( 2015-16-17). Ameyo has been serving the Contact Center Infrastructure space for 60+ countries and powers 1600+ Enterprise Contact centers globally.
LivePerson makes life easier by transforming how people communicate with brands through chat and messaging supported by bots & AI. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship a conversational relationship with their millions of consumers.
Customer referral program web application for online stores to boost sales. Integrations with Volusion, Shopify, Etsy, BigCommerce, Magento, Amazon Webstore and more.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.
A customer experience management solution that enables you to process customer feedback into actionable insights in an easy and fast manner. The service processes feedback in 60 languages and provides you with insights instantly after the feedback has been provided. Lumoa's Artificial Intelligence -based solution translates the feedback, categorizes it, assesses the sentiment, and shows you the positive and negative drivers of customer experience instantly.
Surveypal provides an enterprise-grade online survey platform which empowers the customer experience. With Surveypal, you can leverage CX into higher customer retention rates, increased sales, and faster growth. You can integrate Surveypal into any CRM system, including Microsoft Dynamics, Zendesk, and Salesforce. The combination of CRM and Surveypals CEM solution effectively improves the customer experience in every interaction with your current or potential customers.
Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more. Tired of juggling disparate tools, data, and file formats? UX360 is a single platform for creating and sharing all of your CX and UX assets, with a direct link to the underlying research data.
Online survey & questionnaire tool with latest and most number of features such as response trend analysis, multimedia usage, online reporting and email support. Create free online surveys, forms, polls and quizzes in minutes. Try for free.
Appcues is the easiest way to personalize your product experience without changing any code. Non-technical users can create unique tutorials in less than 10 minutes with an easy-to-use visual editor. Companies like HubSpot, Adroll and Wistia use Appcues for new feature adoption, user onboarding, in-app communications and more! We provide you with UI patterns to implement into your app. You can create, publish and measure each experience code-free.
Amazon feedback software and Amazon product review software that helps merchants get more feedbacks and product reviews, improve seller reputation, & increase sales. With an easy user interface, customizable templates and campaign rules that convert, FeedbackFive is an important tool in the seller's arsenal.
by Whisbi Technologies
Whisbi is a global provider of a mobile-first conversational commerce platform that combines live video, chat, voice and chatbot functionalities to increase sales conversion and boost live engagement. Enterprises using our conversational commerce solution have enhanced customer engagement 6X, efficiency 10X, and boosted online sales conversion by 2X. Our customers are global companies in Telecom, Auto, Travel, among others, who want to create winning omnichannel customer experiences online.
The online customer review platform for inviting and collecting feedback. The simple 4-step FeedbackHub Process for attracting more customers and engaging with existing ones: Request > Receive > Analyse > Action. Request feedback via customised business cards, email invites or website integration. Receive feedback via Website, Email, Text Messaging or Widgets. Analyse: We will analyse your feedback and show you what is trending. Action: Easily reply to your customers.
Clicktools by CallidusCloud is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience by collecting, centralizing, and acting on customer feedback. Start your free trial to take advantage of enterprise-class features including dozens of question types, smart CRM mapping, dynamic text and questions, multi-language, mobile-friendly surveys, reporting, text analysis and translation, and more.
Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and graphical annotations that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions. Toonimo personalizes the web user experience, encourages self-service, increases conversion rates and improves user engagement.
Create journey maps, personas, and stakeholder maps online. Collaborate with others, share your maps, and present your findings. Main features: - multi-user access: invite others to collaborate - comment mode: invite others to give feedback on your journey maps - read-only versions of journey maps - journey map details: storyboard, backstage lane, file upload - export types: PDF, PNG, Excel, Power-Point
Kustomer is the first intelligent CRM for Customer Service that focuses on customers, not tickets, enabling companies to know everything about every customer. Used by Slice, Smugmug, Outdoor Voices, and more, Kustomer provides businesses with a full view of every customer's lifetime. Kustomer unifies all relevant data, customer history, apps, and systems, enabling informed service actions. Kustomer was founded in 2015 with headquarters in New York City.
by CTI Group
Enghouse Networks acquires, integrates, develops and deploys pioneering technologies that deliver strategic value for our customers and partners around the world through: Revenue Management & Protection Mobile Value Added Services Network Security, Control & Routing Automation Revenue Generation Service Quality Improvement with OPEX Reduction
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives.
MyFeelBack is a robust and secure entreprise platform that helps companies capture the customer insights they need to make data-driven decisions and improve their businesses. Integrated with Salesforce and trusted by 70+ successful companies like L'Oreal and Bmw, our targeting technology lets companies ask the right question at the right time in the customer journey, empowering your teams with amazing customer insights to act on. Smarter decisions. Better business. Data-driven growth!
Natero is the only Customer Success platform to merge machine learning for predicting user behavior and big data analytics for deep customer insights. This next generation solution helps Software-as-a-Service (SaaS) companies maximize customer lifetime value, while improving their products and processes.
For anyone who oversees a website application and worries about churn, UserIQ is a Customer Growth Platform that lets you analyze specific customer segments and their habits within your application to deliver intelligent engagements. Unlike other platforms that only provide intelligence, customer health or targeted engagements, UserIQ delivers all three.
Reputology is the best-of-breed Review Management platform for enterprises that operate multiple physical locations. Engage unhappy customers quickly & monitor anywhere customer reviews and comments happen: Google, Facebook, comment cards, etc. Uncover the root causes for customer compliments and complaints to make meaningful, long-term improvements. Fortune 500 companies utilize Reputology as well as recognized brands like Golds Gym and House of Blues.
by Client Heartbeat
A customer satisfaction tool that uses surveys to monitor customer satisfaction over a period of time. Use this data to identify unhappy customers, build customer loyalty, find your advocates and benchmark your performance against others in your industry. Client Heartbeat puts on this customer satisfaction data into a super simple dashboard. Try the live dashboard for free.
by In-Touch Insight
Helping businesses improve customer experience for almost 40 years. Customer experience management solutions for listening, interpreting & actioning customer feedback and operational data. Measure through mystery shopping, customer surveys & compliance/operational on-site audits. Drive improvements with meaningful insights. Robust, role and location-level dashboards. Automated action plans. Restaurant, Retail, Hospitality, Gas & Convenience. Multi-location businesses. Enterprise-class software.
by Insider Metrics
Customer Centricity starts with your employees! Hello Customer offers you easy to use software to turn customer feedback into true employee enthusiasm and culture change from the CEO on down, right into the frontline. Ask customers real-time feedback, connect the feedback with your employees and manage the process with AI. Let technology help you make sense of the feedback data, create the right feedback flows and foster engagement!
Iridize helps you train employees and onboard users with smart, personalized guides and walkthroughs. Easily build interactive Iridize guides to onboard your employees and customers, improve navigation, increase conversion rates and generally provide a better customer experience.
AnswerDash uses Object Search technology to deliver relevant Q&A content, personalized to the customer's context and need. The AnswerDash tab is embedded within your site or app for a seamless user experience. AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase help content usage by up to 18x, and boost conversion rates by 10-30%. AnswerDash also provides analytics tools that highlight common customer questions and identify content gaps on your site.
UserReplay reveals the truth about your customers online experiences. We empower companies with an e-commerce presence to understand and analyze every website journey, providing the insights to quantify and monetize the impact of every conversion issue, reduce fraud and improve conversion rates.
by Customer Monitor
Customer Monitor is a fully managed customer experience management service with online reporting, trending capabilities and text analytics. Customer Monitor will enable a business to understand their customer perceptions in order to increase your customer retention and boost referrals. Customer Monitors fully managed service will enable you to seamlessly leverage customer feedback through a short, strategic survey. It includes the research metric the Net Promoter Score (NPS).
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content,
Inquisium understands human connection like few other organizations--and since people are at the core of every data point, they have a big advantage over traditional survey companies. With their easy-to-use feedback management platform and specialized survey expertise, customers are able to better understand the world around them.
An intuitive interface to help you navigate all inbound conversations from multiple social profiles in a single queue. Also track conversations from forums, blogs and millions of other sources Take quick actions such as Reply, Assign or Archive as well as view key information about your social customer all at one place. Measure your performance on response time, number of responses made, response ratio and much more
Go Beyond Email Marketing with Powerful, Easy-to-use Marketing Software and Solutions for both B2B and B2C Marketers. With Experiture, you can create, launch, measure, and optimize personalized, automated marketing programs across email, web, mobile, and more -- with minimal ongoing involvement from engineering or IT. With browser-based tools, flexible workflows, powerful segmentation, and included marketing data warehouse - Experiture gives you the tools you need to succeed from day one.
Lumavate provides your products with a mobile engagement channel, allowing your end users to easily access model-specific safety information, dynamic how-to content, digital registration and more. Give your products a digital voice with Lumavate!
by CX Group
CXQuest by CXGroup is an award winning customer engagement platform that uses Big Data to help businesses develop speed, attentiveness and customer intelligence when interacting with customers to reduce customer churn and increase referrals. CXQuest stands at the intersection between a real time customer feedback, case management system and a communication platform and supports customer interactions across diverse communication channel to create one great, unified customer experience.
ListenLoop makes advertising software that complements your account-based marketing (ABM) strategy, giving you unprecedented power and precision to deliver banner ads to the accounts you desire in just a few steps: (1) pick key accounts, (2) upload ads, and (3) launch your campaign. You can nurture target accounts with a series of ads delivered over the course of days or months with ListenLoop's drip campaigns. Youll keep your ads fresh, preventing buyers from getting oversaturated.
by Pulse Solution
Quality is ONE click away with our native tablet App "INSTANT Insight" enabling to track on real-time customer satisfaction via tactile tablets displayed on the busiest customer contact-points of hotels, restaurants or retail stores! Organizations can completely manage day by day their quality initiatives, learn what their customers like, dislike or expected, also address any individual challenges and engage their teams into a continuous improvement cycle of success!
The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens, success and satisfaction metrics are collected and calculated automatically.
Knexus is a real time decision making engine using AI & proprietary algorithms to match social, marketing & product content with dynamic customer profiles. The platform delivers highly relevant or personalized customer journeys in real time that improve engagement and increase sales (across ecommerce, websites, apps, and email). Knexus works with brands like BlackRock, BNY Mellon, GSK, Hilton Hotels, Office Depot and STA Travel. Find out more about us at www.knexusgroup.com
by Feedback Lite
Feedback Lite is a fully customizable survey tool for website owners. With Feedback Lite you can add a simple to use feedback tab to your website and begin to survey your website visitors using an array of flexible feedback forms designed to help you and your business learn more about what your customers are really thinking.
Universal restaurant loyalty app. Cardless loyalty app platform gives every receipt an identity. No hardware or software. Restaurant owners have access to portal where they can set their Gourmetmiles earning percentage, earning limits, and review a wide range of customer analytics.
With ExperienceFellow you can research and analyze your customers' experience of the entire customer journey in real-time across all online and offline channels. Customers can document their experiences and emotions with the free mobile app on their own smartphone, researchers can analyze the data gathered with a powerful web software.
tabsurvey is the feedback system for companies that take customer opinion and feedback seriously. Collect feedback from 1,000 locations or through online. tabsurvey has great usability, stores data safely and measures continuously. Drop the biannual surveys and instead monitor and collect data in an continous stream - It is more accurate plus it is easy, as tabsurvey is designed for it. Tabsurvey gives your the correct picture of how your business is performing today rather than the past.
FoxMetrics, a marketing analytics and personalization software company, puts powerful conversion tools right at your fingertips. With the ability to collect detailed user data and profiles, segment the data, and trigger personalized messages across a number of channels (via built-in widgets), FoxMetrics doesnt just give you numbers and charts -- it lets you harness your analytics to impact your bottom line.
by GTI Technologies
A real-time experience tracking system (RET) and in-store analytics based on mobile devices location algorithm to monitor, analyze, visualize, and act on shoppers behavior in brick-and-mortar stores: - attraction rate (aisle, shelf, sections); - new shoppers and return: loyalty; - shoppers path and engagement areas; - check-out line management, waiting time and abandons; - empty-handed; - layout effectiveness; - in-store coupons.
Own or manage a restaurant? TalkToTheManager is the perfect customer feedback solution. You no longer need guest comment cards. TalkToTheManager allows business owners to get anonymous comments from customers by text message and the ability to reply in real-time in order to address customer service, product, and facility issues, often while the customer is still on-site. Intercept negative feedback, avoid negative reviews and create strong customer relationships. Our customers love it!
by Logica Infotech Services
CHI Express empowers you with the capability to track and provides the metrics you need to analyze the customer satisfaction and improve the overall customer facing processes. Customer experience and activity analysis and BI analytic to improve service quality. www.CHIExpress.Net and www.Haapi.co has pioneered the integrated Customer Experience Management framework and applications, catering to leaders in healthcare and several other industries, retail, banking, hospitality, education etc.
Inbify is a real-time customer experience management software that enables businesses to provide their customers with a frictionless way to send feedback over native phone features like SMS and MMS. The main benefit of our product is that we eliminate all the friction that customers have at the time of communication with a business, no more apps downloads, survey forms or comment cards completion. We provide businesses with customer data, feedback sentiment, categories, keywords and more.
Customers feedback - ratings, thoughts and ideas via their cell phone (SMS, Voice and Web - NOT an app!) at the point of experience. Includes integrated analysis and alert management so the business knows how it is performing and can fix any issue, even talk to the customer - BEFORE that customer defects or worse, defects and complains on line. All issues are tracked until completion, so closing the feedback cycle and ensuring operational improvement.
Why wait weeks or months to respond to an issue, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer issues, comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management.
Comprehensive, modular and easy to use web-based customer care and knowledge sharing software suite. The Fuze Suite emables you to quickly and affordably extend multi-channel self-service and assisted-service support to your customers, partners, staff and other stakeholders.
by Ameyo Engage
Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.
by Testimonial Monkey
Testimonial Monkey is the simplest & easiest way to get customer feedback. Collect honest & unbiased testimonials discussing your product or service in a matter of seconds & display them on your own website & social networking profiles. All accounts come with a 14 day free trial (no credit card required). Let Testimonial Monkey help you to turn your website browsers into happy paying customers today...
Sophatar's patented solution programs and automatically adjusts the A/V playout from your existing screens based on the interest profiles of visitors currently at your location. Your visitors can select from the content you have programmed for each screen when they're in front of it using their own phone, without having to connect to a local Wi-Fi. Our system comes with location-based services, real-time analytics, and mobile wallet marketing
by Field Solution Group
Field Solution Group provides a superior review monitoring and reputation management software platform trusted by businesses across the world. Helping thousands of businesses manage and utilize positive customer experience to earn new business by automating the process of getting more and better reviews on sites like Google+, Facebook, Yelp and industry-specific review sites; eliminating manual website review entry; and managing their online customer reputation.
by iTrust Digital Marketing
With iTrust Reviews you can invite reviews from your customers, display the score on your website and increase your conversion rate. It is ideal for any business that wants to harness the power of customer reviews to increase sales and retain customers. Additional tools include market research, email marketing and bench marking functions. PLUS - get a free listing in our business directory with a link to your site - even if you don't purchase a subscription package.
OnviSource's Workforce Optimization (WFO) is a suite of solutions based on the concept of "Capture All, Analyze All, Automate All, Improve All". Our multimedia capture, recording and monitoring generates a goldmine of valuable information and knowledge, analyzed by our multi- and cross-channel analytics in order to produce actionable knowledge that can automatically or manually act to improve customer interactions, agent's performance, compliance management, and back office transactions,
by Preferred Market Solutions
Preferred Patron Customer Loyalty is the industry leading solution for Loyalty and Rewards Programs. With Preferred Patron you will increase your customer engagement levels in profitable ways. Seamlessly leverage e-mail and sms to reach your customers. Incorporate incentive based promotions, such as Rewards, Coupons, Appreciation, Recognition, Miss You, Referral, Cash Back and more. Fully automated Omni-Channel marketing. Simply the best solution, backed by over 40 five star customer reviews!
by Review Camp
Review Camp helps your business easily & automatically get more 5 star reviews from your customers, and prevent negative ones. It is easy to use, mobile-friendly and allows you to request feedback in person or via email. Create email drip campaigns, get automated reports, and embed actual reviews right in your website. Post reviews directly to facebook and twitter! Improve your SEO AND reputation with more reviews, and ultimately win more business. Visit our site & get a free reputation report!
SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose. For more information visit www.smartaction.ai.
by Cincom Systems
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results.
SandSIVs superior software solutions enable large B2B & B2C organisations to fully self-manage the customer experience - capture and measure customers wants and needs (voice of the customer VOC), combine & compare customer data and act in real-time on relevant insights (customer experience management CXM)
Cicero XM delivers a unified desktop solution for enterprise contact center and back office employees. Leverages existing IT investments Cicero XM integrates applications, automates workflow, guides the employee (presentation, scripts, etc.) and provides control and adaptability in a Smart Desktop.
by Verified Credible
Reputation management and reviews management tools that can help your business improve star ratings on major review websites. Reviews monitoring included.
Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.
Pendo was founded when alumni from Rally, Google, Cisco and Red Hat combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society's experiences with software.
While customer feedback is a key barometer of a company's health, many companies lack the infrastructure, processes and culture to improve it. Medallia turns customer feedback into real time actionable insights that are used by the entire organization, to rescue at risk customers, engage more customer fans, and identify the innovations your customers value most. Our solutions make customer experience transparent, defeats data silos, and engages everyone in a relentless effort to improve.
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers. Delighted uses the Net Promoter System to measure the customer journey. Organizations using Delighted can instantly collect, analyze and distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time and proactively reduce churn.
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.
YesInsights is an all in one customer feedback tool for companies to receive actionable feedback across all platforms. Create one-click or Net Promoter Score Surveys in less than a minute and embed them within any platform. YesInsights integrates with Intercom, Zapier, Infusionsoft, Mailchimp, Aweber, and many more. Capture your audience directly at your website with YesInsights website widget!
by Fancy Support
Fancy Support gives you in-app customer messaging, event tracking and dashboards at an affordable price. Provide better support to your customers by leveraging the surrounding context of your customer info and events.
A powerful platform with a set of widgets designed to empower website owners by streamlining the whole process of testimonials curation, management, and display. Our users can collect testimonials from all the major review sites out there (Yelp, Amazon, TripAdvisor, LinkedIn Recommendations, Twitter, Facebook, etc.) or create a branded testimonial request form and easily share it with their customers.The testimonials are displayed in beautiful widgets which can be embedded on any website.
by eGain Communications
eGain is the industry's only unified knowledge management and customer engagement software suite. Our modular, cloud apps for customer service, knowledge, web self-service, email, chat, cobrowsing, virtual assistant, etc.,are built on a customer engagement hub platform (eGain CEH) that unifies knowledge, interactions, and analytics to deliver improved customer experiences, sales, and contact center performance.
by Alpine Metrics
Alpine Metrics is the alerting and analytics technology that seamlessly connects to your data, detects relationships and momentum shifts, and prioritizes the indicators that matter most. When a customer needs attention or a business process requires optimization, our platform automatically generates intelligent alerts and a concise analysis, empowering your team to perform better.
Rhombus is the best way to exchange real-time text messages, and accept payments from your customers all within the conversation. Upon sign-up, we'll issue a regular 10-digit phone number that your customers can text in order to chat with you, or make a payment. You can respond to the text messages from your Rhombus dashboard, as well as monitor important business metrics. Accept orders, take reservations, book appointments, answer questions, or get paid -- all without a phone call
by Vital Insights
Ranked as the 12th fastest growing tech company in Canada on the Deloitte Technology Fast 50, Vital Insights is a leading designer, developer and distributor of innovative enterprise-class daily tracking and Customer Experience Management (CEM) solutions for the automotive industry. Taking center stage in its product lineup is Foresight- a platform that distributes, gathers, and manages customer feedback.
Become one of the first brands to capture customer feedback directly within Twitter and analyze data in order to understand how your customers view and value your products and services. We know you care about your customers, so make sure they know it too. Were here to help you be the brand you want to be with technology that enables you to know your customer, value their time, and engage with them in a meaningful way.
Ramen enables SaaS Product Teams to learn about their customers, ask those customers questions, and discuss features and ideas with them. We take the tools that every product team needs and put them into one app. By doing this, the product team is no longer leaving their customer data all over multiple apps, empowering them to have better visibility into what their customers actually need and take action on it.
by KPMG Nunwood
The Fizz Customer Experience platform puts the voice of the customer at heart of your organisation. Enabling your business to channel all customer feedback through a single, actionable tool kit. Fizz enables your customer focused teams and organisation as a whole to track, interpret and act on the key challenges customers face at every single touch point, across one or many journey types. Built on top of this capability are a suite of action planning and solution focused capabilities.
DigitalCX delivers highly personalised self-service, sales and community engagement across any digital channel and every digital device. Because it understands every customers context who they are, what they want to achieve and even how they feel it makes personal interaction achievable, at scale, via digital channels. Use DigitalCX to ensure that every customer journey ends in success a question answered, a search resolved, a transaction secured.
by GladMinds Technologies
Web based platform that provides a continuous and closed loop connection with the consumer community for communication in a simple way. For brands, the platform provides a continuous and closed loop connection with the consumer community for communication, updates, promotional offers, feedback and a simplified way to engage with their customers. Specialties: Help Desk Software, Loyalty Software, Visualization Software, Internet of things software,productivity & supply chain management.
by Core Realtime
Capturing customer feedback is the first step in improving your overall customer experience. The second step is turning the captured data into insights. Using Core Realtime you will be able to capture feedback across various channels in realtime. Every piece of customer feedback is analysed and measured which allows a personalised and automated way of closing of the customer feedback loop in realtime.
Zoomin helps organizations deliver content on-demand, across all customer touchpoints, quickly, easily and precisely. Zoomins next generation publishing platformenables your customers to instantly zoom into the precise content they need, when and where they need it. Global brands like Jive, ServiceNow, Hitachi and Cisco trust Zoomin to deliver their contenttodocumentation portals, knowledge bases, call centers, search engines, customer communities, and to IoT devices.
InnerTrends helps companies increase customer engagement by exposing customer behavior patterns that impact growth. Data science algorithms are used in order to uncover customer engagement optimization opportunities in plain English. Pinpoint the exact aspects of the customer life-cycle on which to focus in order to impact growth.
ReplyOne is a leading software intelligence for written customer communication where large volumes are involved. Exceptional response accuracy ensures companies achieve a high level of customer satisfaction in end customer trade, contributing measurably to maximizing cost effectiveness and competitive capacity. Inquiries are responded to with perfect precision across all customer contact channels either automated or partially automated.
by Just Ask Users
A SaaS to plan, manage, and track UX research work and make sense of your research findings. Learn from users, improve your product design and produce a product that people LOVE. Running user experience research can be tedious at times. Use this SaaS as a guide to help your product team move from the design problem to observation, insight and design opportunities. Find the shortest path to improve your product so that users will turn into raving fans!
Let us help you unleash the power of feedback to solve your greatest challenges. Evaluations should be collaborative. Evalut will help you: Yield superior response rates and eliminate data entry. Reveal high-level insights and expose trends over time. Share your analysis and put your data to work. Ease the burden of data entry with transcription, translation, and sentiment analysis. Segment your data across clients or industries. Finally, a feedback tool that's as innovative as you.
Emolytics delivers an innovative market research platform that measures customer experience through the prism of emotion. Emolytics captures and analyses various dimensions of the customer experience through multiple channels (websites, emails, invoices, ads, events, POS) with its innovative and user-friendly technology. At its core, the Emoscore helps to understand customers' emotions through every possible facet of a business.
by MavJay Solutions
MavJay Solutions Inc is an upcoming software product company headquartered at SFO, CA, USA. The company has its offshore development centre in Chennai, India. The company has clear plans and well laid out a road map for developing a variety of smart products catering to wide range of industries globally. The products are in different stages of development. The current product ready for release is 'Aapya+' useful for the Hospitality industry, especially the restaurants and hotels.
For more than 25 years USAN has been perfecting the customer experience for major US and multi-national brands. USAN applies deep omnichannel expertise to simplify complex contact center problems and implement the best practice driven solutions.
by Skynapse Business Technology
Pollkiosk is a simple tablet based tool that allows service based businesses to capture customer feedback effortlessly. Pollkiosk provides a simplified and non-intrusive interface that captures feedback on parameters, gathers Net Promoter Scores and allows customers to provide personalised comments. An admin dashboard panel provides daily updates on trends and listing of the feedback. The app is aimed at restaurants, hotels & parlours and service based industries that have physical touch points.
Provide world class help desk support with Desk.com, the all-in-one customer support software for fast growing companies. Desk.com collects and organizes all of your customer conversations (Facebook, Twitter, Gmail, chat) into a prioritized actionable list, and gives your business simple tools to effectively respond to your customers. Take control of your customer support! Request a demo with one of our experts to learn more or sign up for a Free trial to get started.
A solution to record what visitors see and do on a website for feedback to improve user experience. With website visitor recordings, heatmaps and customer journeys. Filter your visitor and share insights with your team. You can see what visitors clicked with their mouse, what they filled into a form field, where they spend most of their time, and how they browse through each page.
Collect.chat is an interactive chatbot that collects data from your website visitors by asking scripted questions - 24/7, fully on auto-pilot. Whenever a user response is recorded, you get an email notification. Anyone can build the chatbot with zero coding knowledge and install it in seconds.
Starred makes feedback better for everyone, and on a human scale. As the feedback solution which puts the respondent first, we're empowering conversations between companies and their customers. Whats more, we equip them with the actionable insights they need to make better decisions and boost loyalty. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good.
zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter System (NPS) framework. - collect actionable feedback at high response rates up to 25-30% - excite and engage your organization with feedback livestreams - identify immediate insights and trends with Smart Labels (text analytics) - delight promoters and critics with personalized replies to reduce churn - empower improvements - route feedback alerts to colleagues
ReviewSpreader helps small businesses connect with their customers quickly by sending review requests straight to where customers hang out; their cell phones! Easily manage your online reviews under one roof with our comprehensive reputation management dashboard.
by Right On Interactive
ROI Customer Lifecycle Marketing software transforms the way marketers nurture business relationships - from initial contact to brand advocacy. The ROI "software-as-a-service" (SaaS) solution helps companies win and retain more customers, optimize marketing effectiveness, and maximize the lifetime value of customers. ROI marketing automation solutions include campaign management, email marketing, lead nurturing, customer nurturing, and lead management.
Focus-group/Forum DNA blend with social interface. Designed for media research speed & entertainment values. Fans love the visually engaging Chat-Room, on any device. Easy setup, ideal in-house for overnight dipstick & prototyping projects. Recruit profiled Contacts from social/web/email. Manage list with templated emails. 3 Chat formats, customized logo/colors. Animated mood-avatars, multi-media, real-time Whiteboard/Pinboard. Private Messaging. Instant transcripts.
by Hoshinplan Strategy
Promoter Ninja is the cheapest and simplest NPS email survey tool to monitor customer satisfaction. Upload your customer contact list, customize your NPS survey and send in just a few clicks. Net Promoter Score is "the one number you need to grow", according to Harvard Business Review. Use Promoter Ninja to send multilanguage NPS surveys, without IT supervision and with your own brand image. First 500 surveys are on us! Get the most valuable feedback from your customers, starting at 10USD/mo.
by Quantum Metric
Have you ever tried to buy a product online and couldn't checkout? Quantum Metric fixes this. Quantum Metric simplifies discovery of digital customer struggle. With the unique perspective of quantifying revenue impact, Quantum Metric helps enterprises identify and prioritize customer experience improvements. Applying Machine Intelligence to advanced behavioral and predictive analytics, Quantum Metric provides insights in minutes that traditionally required hours of data science.
Lets face it: you cant always eliminate complexity in online operations or tasks. Consequently, customers get frustrated and leave without buying. Employees get confused and resist adoption, or make mistakes. With Newired Journeys IT DOESNT HAVE TO BE LIKE THAT!
Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with friends and family. With Quiq, customers can now engage customer service via SMS/text messaging, Facebook Messenger, Chat, and Kik for help with their pre-sales questions and post-sales support.
Informizely is a leader in qualitative web analytics solutions. Use it to capture actionable customer insights with in-site surveys and polls. Find new growth opportunities, increase revenue, improve website conversions and reduce churn. Our surveys integrates seamlessly with your website, through beautiful sliding widgets. Advanced targeting features drive up conversion rates up to 70%. Surveys can be built with a drag and drop survey builder.
by One Tap
One Tap Check-In provides simple, fast and beautiful customer check-ins for your small business. Throw out those paper sheets; After our 1-minute signup process, you will be allured to bring us to your front desk. We bring comfort and calmness to the chaos caused by a pool of walk-in customers. Check-in customers using our kiosk iPad app, online, apple wallet or by QR codes. Our software is the third eye inside your store; Collect emails, customer profiles and more.
Clarabridge helps hundreds of the worlds leading brands improve the customer experience by putting customer feedback to work. Our solution offers the only omni-source listening, best in class customer analytics, and real-time, guided actions for fast front-line response. With customer feedback trends, correlation, and root cause analysis the best and biggest companies in the world use the Clarabridge SaaS solution to power their CEM programs.
salesEQUITY is a client engagement platform designed to collect, analyze, manage and distribute quantitative customer-insight data. By measuring client engagement, our proprietary modeling technology determines trends and establishes benchmarks, both internal and external, to help drive VoC and client feedback initiatives. Using this data helps you establish sales equity; which like brand equity, separates businesses from their competition.
Keatexts cloud-based platform enables you to make the right customer experience (CX) decisions by interpreting all your customer feedback, solicited or freely given, structured or unstructured, and revealing your customers observations, judgments and satisfaction, new trends in customer expectations or usage, and the impact of actions you take. Our system uses artificial intelligence to instantly discover new topics and emerging trends without human intervention.
Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving Customer Experience. Use beautiful and engaging surveys, automated notifications and workflows, and powerful analytic tools to understand exactly where to make improvements or promote good behaviors. When you connect Key Survey to your other IT systems, you'll close the loop between Marketing, Sales, Operations, and Customer Care.
Get real time insights to drive customer loyalty and growth. Chattermill automatically analyses customer feedback and detects sentiment across multiple channels to identify trends in customer behaviour and helps teams answer questions faster. Listen to customers, uncover what drives behaviour and
Verascape's ACE Platform provides contact centers with a suite of integrated self-service applications across ALL customer communication channels. Our conversational speech and chatbot solutions include: Customer Service Payments Intelligent Call Routing Order Processing Outbound Notifications Virtual Digital Assistant ACE is powered by Artificial Intelligence, Real-Time Data Integration, Natural Language Processing, Machine Learning, and Advanced Analytics.
by Control Inn
Feedback Inn is an intuitive solution for those who take their business seriously and care about customer satisfaction. Our full-fledged, yet easy-to-access dashboard lets you design, launch, and analyze surveys, with every feature you would expect from a state-of-the-art solution. Ask your customers about their opinion about your services and analyze their feedback both offline and online. All results can be accessed in real time on your desktop and mobile device.
by StreetHawk Platform
An mobile App onboarding platform that allows codeless tips, tours, carousels and InApp popups. This inApp help can be targeted to user segments and be beautifully customized to look like or improve your App! Pointzi allows A/B testing, targeting goals, engagement analytics and more. The integration of the SDK for iOS, Android or ReactNative can be done in 15 minutes and after that you don't need App releases or code.
SevenRooms is a platform for hospitality operators to acquire, engage and understand their guests. Founded in 2011 in New York, the reservation, seating and guest management software offers operators the ability to drive reservations across multiple marketing channels, personalize guest experience online and offline, re-engage guests to drive repeat visits and move business forward through actionable insights. Present in 100+ cities worldwide serving premier dining, hotel and nightlife clients.
Pisano is a feedback company that provides software and hardware solutions to empower people. With Pisano, anyone can collect feedback in any format and from any channel; engage with respondents and act on feedback effectively; and analyze data in an accessible and fully customizable way.
by Wizper System
360-degree visibility backed by AI-driven advice to improve your companys performance and customer experience. WizperTM is the first application built to help managers and employees deliver a better customer experience by turning satisfaction surveys, online reviews, social media posts and operational data into actionable advice to improve companies' performance and customer service.
ShowHows is a web platform that lets companies easily create and publish beautiful visual instructions, how-tos or tutorials for their products - viewable on any device. Perfect for user guides/manuals, assembly instructions, DIY, tips/tricks, recipes - anything you do step-by-step. ShowHows help your customers help themselves - reducing support costs and increasing customer satisfaction and loyalty. ShowHows are customizable, easily shareable on social media, and embeddable on any website.
Use Guideblocks to provide personalized and dynamic user assistance without developers and additional coding. Seamlessly onboard new users or teach existing ones to use new features. Keep in sync help docs with ongoing changes in your web app. Who is it for? For UX/UA designers, technical writers and customer success/support team members at software companies.
SOMTAB is the only CX platform that is perfectly matched to your organizations DNA. Entirely customizable from features to design, you no longer have to adapt to Voice of Customer (VoC) solutions, SOMTAB adapts to you! Survey customers immediately after a key moments, learn from real time customer insights presented in your fully customized dashboard and do timely follow-ups with the alerts module.
by Truthlab Technologies
Truthlabs CXM platform orchestrates the collection and analysis of disparate customer data and instantly transforms it into actionable insights. We help companies win in the new Experience Economy by helping them to create better, more profitable customer relationships. Truthlabs CXM platform enables companies to orchestrate the collection, analysis and storage of structured and unstructured data that is essential to delivering amazing experiences across the entire customer journey.
Worthix (Worth Index), the first Artificial Intelligence survey, is ushering in a customer experience revolution by disrupting old-school survey methodologies. Created in the Silicon Valley, we are an AI powered technology designed to change the way companies conduct surveys, bringing real-time predictive and accurate results into an ever-changing customer experience economy.
Halve the service effort with AI. Real time help for customer. The OMQ service center is a modern FAQ. The Solutions for eventually appearing questions are provided to the customer in an easy and fast way. Thus frequently and relevant topics are sorted and displayed in real-time.
by Innology Ventures
OPINATOR is an ecosystem of Customer Experience Management and Interactive Digital Marketing services that enables businesses to generate personalized, context-dependent, two-way interactions with consumers across multiple channels to increase customer acquisition, loyalty and satisfaction, prevent abandonment and increase sales.