Customer Experience Software

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Intouch Insight

Intouch Insight

by Intouch Insight

(3 reviews)

Intouch Insight's portfolio of CEM solutions collect and combine feedback data incl. surveys, mobile checklists, mystery shopping, operational audits, social media, and call centers, and rapidly integrates data from 3rd-party systems like Salesforce, Oracle, SAP. Data is mapped to the customer journey and AI-powered features transform the data into meaningful CX insights. Orgs can easily take action on those insights to improve customer experience using patent-pending Action Campaign technology. Learn more about Intouch Insight

Intouch Insight CEM solutions improve customer satisfaction by listening, interpreting & actioning feedback & operational data. Learn more about Intouch Insight

AskNicely for NPS

AskNicely for NPS

by AskNicely

(93 reviews)

Deliver great customer experiences and drive growth with NPS software by AskNicely. AskNicely integrates with your CRM (including Salesforce.com) to automatically collect customer feedback with a simple one-question email survey (based on the Net Promoter Score). Listen to your customers in real time, catch unhappy customers before they churn and get more online reviews. Start sending surveys in minutes with no help from IT. Learn more about AskNicely for NPS

Deliver great customer experiences and drive growth with NPS software by AskNicely. Learn more about AskNicely for NPS

TeamSupport

TeamSupport

by TeamSupport

(617 reviews)

TeamSupport is the only customer experience software built for business to business, including all the features you need in B2B: a robust customer database, custom SLA management, customer alerts, proprietary customer distress index, task management, in-depth reporting & metrics, and even sentiment analysis! TeamSupport is also fully customizable and scales with you as you grow. Get the focus back on your customers where it belongs and provide an exceptional customer experience. Learn more about TeamSupport

Customer Experience software built for business to business. Understand your customers better and improve customer satisfaction today. Learn more about TeamSupport

Qualtrics Customer Experience

Qualtrics Customer Experience

by Qualtrics

(81 reviews)

Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started! Learn more about Qualtrics Customer Experience

Qualtrics Customer Experience makes it easy for companies to monitor, respond, and improve every key moment along the customer journey. Learn more about Qualtrics Customer Experience

Podium

Podium

by Podium

(51 reviews)

Podium is trusted by over 130,000 users to get more reviews on sites like Google, Facebook, HealthGrades & more to improve the customer experience and understand what makes your business successful. The Podium platform is geared around convenience for customers and giving business owners the tools they need to be there for customers. Improve your customer experience with reviews, sentiment analysis, messaging, webchat and more. Learn more about Podium

Podium Customer Experience improvement software focused on reviews, messaging, convenience for customers and more. Learn more about Podium

SurveySoftware for theEnterprise

SurveySoftware for theEnterprise

by KeySurvey

(0 reviews)

Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving Customer Experience. Use beautiful and engaging surveys, automated notifications and workflows, and powerful analytic tools to understand exactly where to make improvements or promote good behaviors. When you connect Key Survey to your other IT systems, you'll close the loop between Marketing, Sales, Operations, and Customer Care. Learn more about SurveySoftware for theEnterprise

Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving Customer Experience. Learn more about SurveySoftware for theEnterprise

Nextiva CRM

Nextiva CRM

by Nextiva

(119 reviews)

Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers. Learn more about Nextiva CRM

Nextiva Service CRM is a multi-channel customer support software that allows agents to manage all customer interactions in one place. Learn more about Nextiva CRM

Zoho CRM

Zoho CRM

by Zoho CRM

(1397 reviews)

Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Learn more about Zoho CRM

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM

Layer Customer Conversation Platform

Businesses build customer lifetime value with individual customers at scale on Layer's enterprise conversation platform. We believe relationships are built one conversation at a time, and that businesses build relationships by understanding and anticipating customer needs. Layer's enterprise-class Conversation Platform and SaaS products help organizations accelerate engagement, increase conversion, and improve the effectiveness of customer service and success. Learn more about Layer Customer Conversation Platform

Conversation builds relationship. Businesses have conversations with individual customers at scale on Layer's enterprise platform. Learn more about Layer Customer Conversation Platform

Genesys PureCloud

Genesys PureCloud

by Genesys

(40 reviews)

Improve the customer experience with an all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. The Genesys PureCloud platform is a single tool that handles all communications¿voice, chat, email, text message and more. Drill-down analytics, recording policies and workforce management are built in. An intuitive interface makes it easy to use, whether you¿re an agent, supervisor or IT administrator. Learn more about Genesys PureCloud

PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Learn more about Genesys PureCloud

amoCRM

amoCRM

by QSOFT

(73 reviews)

amoCRM provides tools to identify and nurture the 20% of your customers that drive 80% of your sales. With a lead card autofilling, tags, segmentation, lead scoring and reporting, you can manage your most valuable accounts more effectively. Then after you've identified the leads you should focus on, amoCRM takes care of delivering relevant ads, content and promotions to your target audiences. That way, amoCRM helps you to provide great customer experience, prioritizing your time and efforts. Learn more about amoCRM

amoCRM is easy-2-use CRM. It is however very functional and powerful. Sales pipeline, lead tracking, analytics and website integration. Learn more about amoCRM

Pipedrive

Pipedrive

by Pipedrive

(1604 reviews)

Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 70,000+ paying customers spanning across 155 countries, sales teams are drawn in by our CRMs simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with CRM that is both agile and powerful. Learn more about Pipedrive

Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close. Learn more about Pipedrive

TapMango

TapMango

by TapMango

(82 reviews)

Simple yet powerful customer retention and acquisition platform. Build you your own branded rewards program. Learn more about TapMango

Simple yet powerful customer retention and acquisition platform. Build you your own branded rewards program. Learn more about TapMango

Nickelled

Nickelled

by Nickelled

(14 reviews)

Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today (no credit card required). Learn more about Nickelled

Make simple, step-by-step website walkthroughs for onboarding and converting every user. Learn more about Nickelled

Zoho Desk

Zoho Desk

by Zoho Desk

(1449 reviews)

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk

SightMill - NPS Software

SightMill - NPS Software

by SightMill

(2 reviews)

Innovative Net Promoter Score (NPS) software helping you measure, analyze and act on feedback to improve customer engagement or employee engagement (eNPS). SightMill makes it easy to add NPS surveys to your website, to send NPS surveys by email, or to collect NPS surveys at a live event. Integrates with third-party software (Slack, Zapier, CRMs) and provides tools to route feedback to your team. Learn more about SightMill - NPS Software

Innovative Net Promoter Score (NPS) software helping you measure, analyze and act on feedback to improve your customer engagement. Learn more about SightMill - NPS Software

Five9

Five9

by Five9

(262 reviews)

Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9

Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. Learn more about Five9

Mize CX Platform

Mize CX Platform

by Mize

(0 reviews)

Mize Connected Customer Experience (CX) Platform connects Manufacturers, Customers, Channel Partners, and Suppliers to optimize service experience and maximize customer lifetime value. Mize CX Platform enables companies to simplify and streamline key post-sale customer interactions such as product registration, warranty, service plans, parts, support, field service, and maintenance. Companies can generate high-margin revenues from the loyal customer base. Learn more about Mize CX Platform

Mize CX Platform enables manufacturers to deliver better customer service and generate more sales and profits from the install base. Learn more about Mize CX Platform

Thought Industries

Thought Industries

by Thought Industries

(15 reviews)

The Thought Industries award-winning Learning Business Platform is helping for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more drive revenue and scale learning operations. The platform enables businesses to create customized, white-labeled learning environments, author and create powerful learning experiences, and monetize courseware with integrated commerce and licensing capabilities - all from a consolidated cloud-based solution. Learn more about Thought Industries

The Thought Industries award-winning Learning Business Platform is helping for-profit businesses drive revenue and scale operations. Learn more about Thought Industries

SurveySparrow

SurveySparrow

by SparrowApps

(19 reviews)

SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience. Learn more about SurveySparrow

Turn surveys into conversations with our chat-like surveys. Engage better with your customers & employees. Learn more about SurveySparrow

Whatfix

Whatfix

by Whatfix

(46 reviews)

Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. It is a cloud platform using which product teams can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. Learn more about Whatfix

Easy platform to create interactive guides, which helps businesses reduce support queries and improve user onboarding. Learn more about Whatfix

Freshdesk

Freshdesk

by Freshworks

(769 reviews)

Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. Learn more about Freshdesk

A web-based customer service software loved by over 100000 businesses worldwide. Learn more about Freshdesk

elevio

elevio

by elevio

(11 reviews)

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial Learn more about elevio

Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio

Fivestars

Fivestars

by Fivestars Loyalty

(90 reviews)

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors. Learn more about Fivestars

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often. Learn more about Fivestars

WebEngage

WebEngage

by WebEngage

(20 reviews)

Building a product people love is about measurement, not intuition. To know how people are using your product, you need a tool that can easily surface those insights. WebEngage enables teams to segment their customers and engage with them in a contextual and personalized manner. Give what your users want by monitoring your users' data, need and actions and designing cross-channel communication workflows using our Journey Designer. Learn more about WebEngage

WebEngage is a B2C multichannel marketing automation tool. It helps improve user retention and drive conversions without spending $$$ Learn more about WebEngage

ReviewTrackers

ReviewTrackers

by ReviewTrackers

(27 reviews)

ReviewTrackers is the award-winning reputation management and customer feedback software trusted by over 40,000 businesses. Reliable, accurate, and easy-to-use, ReviewTrackers helps companies manage reviews, ratings, and reputation on 100+ review sources and capture customer insights that drive better business results. Features include: powerful reporting and analytics, proprietary Reputation Score calculation, Review Request and Response tools, Trending Topics sentiment analysis, and more. Learn more about ReviewTrackers

Software that helps businesses manage and respond to reviews, boost ratings and rankings, and discover key customer insights. Learn more about ReviewTrackers

InTheChat

InTheChat

by InTheChat

(1 review)

ITC's omnichannel platform for digital customer service consolidates digital communication channels into a single platform that allows agents to engage with customers the same way, regardless of channel. ITC's digital desktop allows you to engage with your customers on their channel of choice without restricting them by providing a single online solution to connect with customers via: SMS texting, social media, live chat, messengers, email, and Chatbots. Learn more about InTheChat

ITC is an omnichannel platform for digital customer service, consolidating all channels into a single platform with CRM integration. Learn more about InTheChat

Blue Enterprise Surveys

Blue Enterprise Surveys

by eXplorance

(7 reviews)

Don't leave any customer behind. Leverage Blue enterprise-class survey software to measure every touch point between your customers and their experience with your organization. With unequaled CRM integration capabilities, Blue helps you offer top customer experience, in the moment. Learn more about Blue Enterprise Surveys

Offer your customer an outstanding experience doing business with you with Blue enterprise-class feedback management software. Learn more about Blue Enterprise Surveys

Trustpilot

Trustpilot

by Trustpilot

(254 reviews)

Trustpilot is a review management tool that helps businesses improve the customer experience with their earned reputation. By automating the review collection process and learning from customers, businesses can transform the customer experience to boost conversions and sales. Features include: powerful review reporting and analytics, Google Seller Ratings, rich snippet stars, review invitations and reminders, onsite review widgets, and more. Learn more about Trustpilot

Customer review management tool that helps you connect and build trust with your customers. Learn more about Trustpilot

Falcon.io

Falcon.io

by Falcon.io

(21 reviews)

Falcon.io provides a platform for social media marketing and customer experience management. It features tools for social media listening, engagement, publishing, measuring and customer data management. Marketers and companies can deliver more personalized brand experiences, across touchpoints, based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services. Learn more about Falcon.io

Social media marketing & customer experience management on one easy-to-use platform. Learn more about Falcon.io

Reputology

Reputology

by Reputology

(44 reviews)

Reputology is the best-of-breed Review Management platform for enterprises that operate multiple physical locations. Engage unhappy customers quickly & monitor anywhere customer reviews and comments happen: Google, Facebook, comment cards, etc. Uncover the root causes for customer compliments and complaints to make meaningful, long-term improvements. Fortune 500 companies utilize Reputology as well as recognized brands like Golds Gym and House of Blues. Learn more about Reputology

Reputology is the Review Monitoring platform that helps multi-location enterprises manage reviews on Google My Business, FB & more. Learn more about Reputology

SendX

SendX

by SendX

(14 reviews)

All in one software for marketers to do everything right from lead capture, email & drip marketing, workflows, webpush notification, marketing automation and more. SendX replaces all that with a single platform at an affordable price. Learn more about SendX

Growth Tools & Email Marketing Automation platform to grow your web business. Best suited for small to medium size business. Learn more about SendX

Feedb

Feedb

by Feedb

(4 reviews)

Customer feedback tool for businesses of all sizes that transforms 1 click feedback requests into positive online reviews, testimonials

Customer feedback tool for businesses of all sizes that transforms 1 click feedback requests into positive online reviews, testimonials

Wizu

Wizu

by Wizu

(1 review)

Wizu is an AI powered chatbot for conversational surveys designed to increase response rates and improve customer experience.

Wizu is an AI powered chatbot for conversational surveys designed to increase response rates and improve customer experience.

NomNom

NomNom

by NomNom Insights

(0 reviews)

Get all of your customer feedback in one place. Aggregate, organise and share all your customer feedback and user research easily

Get all of your customer feedback in one place. Aggregate, organise and share all your customer feedback and user research easily

InMoment

InMoment

by InMoment

(3 reviews)

Cloud-based solution that offers leadership board, employee communication, and employee loyalty modeling capabilities.

Cloud-based solution that offers leadership board, employee communication, and employee loyalty modeling capabilities.

Dini

Dini

by Ekaart Digital Systems

(0 reviews)

End-to-end digitization platform for restaurants to increase customer base and for increasing margins.

End-to-end digitization platform for restaurants to increase customer base and for increasing margins.

WalkMe

WalkMe

by WalkMe

(26 reviews)

WalkMe is the pioneer of the Digital Adoption Platform that provides enterprise-class guidance, engagement, insights, and automation.

WalkMe is the pioneer of the Digital Adoption Platform that provides enterprise-class guidance, engagement, insights, and automation.

TopBox

TopBox

by Waypoint Group

(1 review)

TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights.

TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights.

TopBox

TopBox

by TopBox

(1 review)

Cloud-based customer interaction analytic solution to determine why customers are calling in for support.

Cloud-based customer interaction analytic solution to determine why customers are calling in for support.

Moxtra

Moxtra

by MOXTRA

(11 reviews)

Moxtra is the embeddable collaboration companion that works the way teams do: flexibly and simply, in real-time or anytime.

Moxtra is the embeddable collaboration companion that works the way teams do: flexibly and simply, in real-time or anytime.

Centralpoint

Centralpoint

by Oxcyon

(3 reviews)

Customer experience means all users (clients, employees, partners). You need a Digital Experience Platform

Customer experience means all users (clients, employees, partners). You need a Digital Experience Platform

ClickTale

ClickTale

by ClickTale

(3 reviews)

Watch actual browsing behavior. Optimize website usability. Boost conversion rates. Visualize user behavior with heatmaps.

Watch actual browsing behavior. Optimize website usability. Boost conversion rates. Visualize user behavior with heatmaps.

Conversocial

Conversocial

by Conversocial

(6 reviews)

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets.

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets.

JumpSeat

JumpSeat

by TenSpeed Technologies

(2 reviews)

An enterprise guidance and engagement platform; on-screen guidance reduces the costs of training, support, and onboarding.

An enterprise guidance and engagement platform; on-screen guidance reduces the costs of training, support, and onboarding.

Confirmit

Confirmit

by Confirmit

(1 review)

User-friendly software enabling creation of powerful and valuable survey research and feedback applications.

User-friendly software enabling creation of powerful and valuable survey research and feedback applications.

Usabilla

Usabilla

by Usabilla

(0 reviews)

Usabilla provides various user feedback solutions that allow businesses to continuously improve the UX and UI of their websites.

Usabilla provides various user feedback solutions that allow businesses to continuously improve the UX and UI of their websites.

Woopra

Woopra

by Woopra

(13 reviews)

Go beyond traditional analytics and truly understand your customers.

Go beyond traditional analytics and truly understand your customers.

MaritzCX

MaritzCX

by MaritzCX

(0 reviews)

MaritzCX offers a full-service CX approach to continuously improve the CX across an enterprises customers, employees, and partners.

MaritzCX offers a full-service CX approach to continuously improve the CX across an enterprises customers, employees, and partners.

Purple WiFi

Purple WiFi

by Purple

(0 reviews)

Purple's solution allows businesses to monitor their physical spaces and view detailed analytics about customer behaviour.

Purple's solution allows businesses to monitor their physical spaces and view detailed analytics about customer behaviour.

Cxense

Cxense

by Cxense

(0 reviews)

Cxense enables publishers, ecommerce retailers & brands to fuse, analyse and activate their data to deliver true 1:1 user experiences.

Cxense enables publishers, ecommerce retailers & brands to fuse, analyse and activate their data to deliver true 1:1 user experiences.

GetFeedback

GetFeedback

by GetFeedback

(29 reviews)

GetFeedback is easy-to-use survey software that helps you send better surveys and collect better feedback.

GetFeedback is easy-to-use survey software that helps you send better surveys and collect better feedback.

FullStory

FullStory

by FullStory

(15 reviews)

Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform.

Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform.

ContentSquare

ContentSquare

by ContentSquare

(4 reviews)

User experience (UX) analytics and optimization platform that improves conversion rates and creates ideal customer journeys.

User experience (UX) analytics and optimization platform that improves conversion rates and creates ideal customer journeys.

Zingle

Zingle

by Zingle

(56 reviews)

#1 SMS software for SMBs and enterprise companies. Zingle helps businesses communicate with customers via text.

#1 SMS software for SMBs and enterprise companies. Zingle helps businesses communicate with customers via text.

Ameyo

Ameyo

by Ameyo

(17 reviews)

Ameyo Call Center Suite is a comprehensive interaction management solution for Contact Centers and Enterprises.

Ameyo Call Center Suite is a comprehensive interaction management solution for Contact Centers and Enterprises.

Totango

Totango

by Totango

(7 reviews)

Totango is a customer success platform that drives action and focus for teams and predictable results for management.

Totango is a customer success platform that drives action and focus for teams and predictable results for management.

ReferralCandy

ReferralCandy

by ReferralCandy.com

(6 reviews)

Software to boost return customer rates by creating a loyalty discount program that can be integrated with social media sites.

Software to boost return customer rates by creating a loyalty discount program that can be integrated with social media sites.

Lumoa

Lumoa

by Lumoa

(0 reviews)

The fastest, smartest and easiest solution for processing customer feedback into actionable insights.

The fastest, smartest and easiest solution for processing customer feedback into actionable insights.

Surveypal

Surveypal

by Surveypal

(13 reviews)

Surveypal is an online survey platform that helps you measure and improve the customer experience

Surveypal is an online survey platform that helps you measure and improve the customer experience

UX360

UX360

by TandemSeven

(0 reviews)

Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more.

Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more.

Appcues

Appcues

by Appcues

(10 reviews)

Appcues is the easiest way to personalize your product experience without changing any code.

Appcues is the easiest way to personalize your product experience without changing any code.

FeedbackFive

FeedbackFive

by eComEngine

(6 reviews)

Amazon feedback and product review software that helps merchants get more improve seller reputation, & increase sales.

Amazon feedback and product review software that helps merchants get more improve seller reputation, & increase sales.

OneSight

OneSight

by Empirix

(0 reviews)

Proactively manage the performance of critical Web applications & infrastructure from a browser-based console.

Proactively manage the performance of critical Web applications & infrastructure from a browser-based console.

Whisbi

Whisbi

by Whisbi Technologies

(1 review)

Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot

Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot

FeedbackHub

FeedbackHub

by FeedbackHub

(0 reviews)

The online customer review platform for inviting and collecting feedback via Website / Email / Text Messaging.

The online customer review platform for inviting and collecting feedback via Website / Email / Text Messaging.

Freespee

Freespee

by Freespee

(0 reviews)

Monitor, manage and personalize communication with your digital customers.

Monitor, manage and personalize communication with your digital customers.

Omniata

Omniata

by Omniata

(0 reviews)

Omniata is an all-in-one analytics, marketing & A/B testing platform that enables custom data modeling & user experience optimization.

Omniata is an all-in-one analytics, marketing & A/B testing platform that enables custom data modeling & user experience optimization.

Clicktools

Clicktools

by Clicktools

(11 reviews)

Clicktools is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience.

Clicktools is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience.

Toonimo

Toonimo

by Toonimo

(4 reviews)

Toonimo humanizes the web user experience with engaging digital walkthroughs.

Toonimo humanizes the web user experience with engaging digital walkthroughs.

Smaply

Smaply

by More than Metrics

(0 reviews)

Create customer journey maps, personas and stakeholder maps online. Collaborate with others, share your maps, and present your findings

Create customer journey maps, personas and stakeholder maps online. Collaborate with others, share your maps, and present your findings

Oracle CX

Oracle CX

by Oracle

(6 reviews)

Complete, cloud-enabled customer experience solution; differentiate your company across all channels, touch points, and interactions.

Complete, cloud-enabled customer experience solution; differentiate your company across all channels, touch points, and interactions.

CTI Group

CTI Group

by CTI Group

(0 reviews)

Enghouse Networks acquires, integrates, develops and deploys pioneering technologies

Enghouse Networks acquires, integrates, develops and deploys pioneering technologies

ListenPort

ListenPort

by CriticMania

(0 reviews)

Cloud-based customer feedback collection and analysis software with micro surveys and one-click testimonial publishing.

Cloud-based customer feedback collection and analysis software with micro surveys and one-click testimonial publishing.

Wootric

Wootric

by Wootric

(0 reviews)

Runs Net Promoter Score surveys (NPS) inside your web or mobile app. Real-time feedback. Easy set-up, automatic.

Runs Net Promoter Score surveys (NPS) inside your web or mobile app. Real-time feedback. Easy set-up, automatic.

Kademi

Kademi

by Kademi

(0 reviews)

A platform to create amazing seamless customer experiences that delight your customers at every touch point.

A platform to create amazing seamless customer experiences that delight your customers at every touch point.

Nicereply

Nicereply

by Nicereply

(235 reviews)

Online customer satisfaction survey software, including CSAT, Net Promoter Score (NPS) & Customer Effort Score (CES 2.0).

Online customer satisfaction survey software, including CSAT, Net Promoter Score (NPS) & Customer Effort Score (CES 2.0).

Cloud Call Center

Cloud Call Center

by 3CLogic

(46 reviews)

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.

MyFeelBack

MyFeelBack

by MyFeelBack

(2 reviews)

Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses.

Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses.

Natero

Natero

by Natero

(1 review)

Data-Driven Customer Success Management platform for B2B SaaS.

Data-Driven Customer Success Management platform for B2B SaaS.

CustomerGauge

CustomerGauge

by CustomerGauge

(1 review)

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.

DictaNova

DictaNova

by DictaNova

(0 reviews)

DictaNova is a SaaS-based customer analytics software that gathers feedback scores, customer reviews and provides insights

DictaNova is a SaaS-based customer analytics software that gathers feedback scores, customer reviews and provides insights

UserIQ

UserIQ

by UserIQ

(2 reviews)

UserIQ is a Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel.

UserIQ is a Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel.

Inline Manual

Inline Manual

by Inline Manual

(1 review)

Cloud based solution for customer engagement. Features include walkthrough creation, onboarding guides, and product documentation.

Cloud based solution for customer engagement. Features include walkthrough creation, onboarding guides, and product documentation.

Feedbackly

Feedbackly

by Feedbackly

(25 reviews)

Feedbackly is the only customer feedback software with built in marketing and sales tools.

Feedbackly is the only customer feedback software with built in marketing and sales tools.

Talk2us

Talk2us

by Elevate Research

(5 reviews)

Real-time customer feedback platform for brick & mortar businesses.

Real-time customer feedback platform for brick & mortar businesses.

Hello Customer

Hello Customer

by Insider Metrics

(1 review)

Easy to use software to turn customer feedback into true employee enthusiasm & culture change, right to the frontline.

Easy to use software to turn customer feedback into true employee enthusiasm & culture change, right to the frontline.

Mopinion

Mopinion

by Mopinion

(0 reviews)

User feedback software for websites and mobile apps.

User feedback software for websites and mobile apps.

Keepcon

Keepcon

by Keepcon

(0 reviews)

Using unique semantic technology, our solution combines social monitoring, CEM, moderation and real time insights.

Using unique semantic technology, our solution combines social monitoring, CEM, moderation and real time insights.

BPA Quality

BPA Quality

by BPA Solutions

(0 reviews)

BPA Quality is the next generation solution for integrated Quality, Health, Security and Environment (QHSE) as well as Risk management.

BPA Quality is the next generation solution for integrated Quality, Health, Security and Environment (QHSE) as well as Risk management.

iridize

iridize

by iridize

(20 reviews)

Employee training and SaaS onboarding with smart interactive guides and walkthroughs.

Employee training and SaaS onboarding with smart interactive guides and walkthroughs.

AnswerDash

AnswerDash

by AnswerDash

(3 reviews)

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.

UserReplay

UserReplay

by UserReplay

(1 review)

UserReplay reveals the truth about your customers' online experiences by recording and analyzing every website journey.

UserReplay reveals the truth about your customers' online experiences by recording and analyzing every website journey.

Howazit

Howazit

by Howazit

(0 reviews)

A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise.

A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise.

FeedbackExpress

FeedbackExpress

by FeedbackExpress

(0 reviews)

Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more.

Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more.

SoDash

SoDash

by SoDash

(1 review)

The smart efficient way to work with social media and email. SoDash provides social media monitoring, customer engagement & analytics.

The smart efficient way to work with social media and email. SoDash provides social media monitoring, customer engagement & analytics.

Bolstra

Bolstra

by Bolstra

(1 review)

An agile customer success management platform built to help companies plan, manage and engage with their customers.

An agile customer success management platform built to help companies plan, manage and engage with their customers.

Customer Monitor

Customer Monitor

by Customer Monitor

(0 reviews)

Fully managed customer experience software solution with trending capabilities and text analytics.

Fully managed customer experience software solution with trending capabilities and text analytics.

ChurnZero

ChurnZero

by ChurnZero

(46 reviews)

ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more!

ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more!

Inquisium

Inquisium

by Cvent

(4 reviews)

Inquisium helps businesses of all sizes, across all industries create compelling feedback programs that glean actionable insights.

Inquisium helps businesses of all sizes, across all industries create compelling feedback programs that glean actionable insights.

ThoughtBuzz

ThoughtBuzz

by ThoughtBuzz

(3 reviews)

Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform.

Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform.

Experiture

Experiture

by Experiture

(2 reviews)

Experiture lets you create, launch, measure, and optimize highly individualized marketing programs across email, web, mobile and more.

Experiture lets you create, launch, measure, and optimize highly individualized marketing programs across email, web, mobile and more.

Satsum

Satsum

by Satsum

(1 review)

Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement.

Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement.

Lumavate

Lumavate

by Lumavate

(1 review)

We're an enterprise platform that makes it easier than ever for you to deliver highly-personalized mobile experiences to your customers

We're an enterprise platform that makes it easier than ever for you to deliver highly-personalized mobile experiences to your customers

UI Contact

UI Contact

by Utopia Image

(0 reviews)

Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers.

Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers.

CX Group

CX Group

by CX Group

(17 reviews)

Big data customer retention platform for improving overall customer experience

Big data customer retention platform for improving overall customer experience

ListenLoop

ListenLoop

by ListenLoop

(4 reviews)

Display ads tailor-made for Account Based Marketing (ABM) influence key accounts quickly and easily.

Display ads tailor-made for Account Based Marketing (ABM) influence key accounts quickly and easily.

INSTANT Insight

INSTANT Insight

by Pulse Solution

(1 review)

Make it easier for hotels, restaurants, stores to measure Customer Satisfaction on real-time and turn data into quick actionable steps

Make it easier for hotels, restaurants, stores to measure Customer Satisfaction on real-time and turn data into quick actionable steps

UXprobe

UXprobe

by UXprobe

(10 reviews)

The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens.

The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens.

Knexus

Knexus

by Knexus

(2 reviews)

AI Content & Customer Journey Optimization

AI Content & Customer Journey Optimization

Orchestra

Orchestra

by Q-Matic

(0 reviews)

Patient flow management solution with appointment system, calendaring, and messaging features. Add-ons available.

Patient flow management solution with appointment system, calendaring, and messaging features. Add-ons available.

SeeVolution

SeeVolution

by SeeVolution

(0 reviews)

SeeVolution offers Live Heatmap customer experience tool to help you understand how your customers engage with your site.

SeeVolution offers Live Heatmap customer experience tool to help you understand how your customers engage with your site.

Feedback Lite

Feedback Lite

by Feedback Lite

(16 reviews)

Feedback Lite is a customer feedback tool designed to assist website owners and operators to survey their visitors.

Feedback Lite is a customer feedback tool designed to assist website owners and operators to survey their visitors.

Gourmetmiles

Gourmetmiles

by Gourmetmiles

(0 reviews)

Cloud based solution for customer loyalty and feedback. Features include analytics and marketing capabilities.

Cloud based solution for customer loyalty and feedback. Features include analytics and marketing capabilities.

Tabsurvey

Tabsurvey

by Tabsurvey

(0 reviews)

Survey tool for offline & online data collection. Install in stores across the world, on your website or in mails.

Survey tool for offline & online data collection. Install in stores across the world, on your website or in mails.

FoxMetrics

FoxMetrics

by FoxMetrics

(0 reviews)

FoxMetrics product suite combines shopping cart recovery and personalization tools with customer surveys.

FoxMetrics product suite combines shopping cart recovery and personalization tools with customer surveys.

CredSpark

CredSpark

by CredSpark

(7 reviews)

Helps marketers create engaging, casual learning experiences for their audiences, generating deep data and qualified leads.

Helps marketers create engaging, casual learning experiences for their audiences, generating deep data and qualified leads.

GetSmily

GetSmily

by GetSmily

(0 reviews)

A software suite for tracking human emotions and web analytics displayed into reporting tools called the Emolytics.

A software suite for tracking human emotions and web analytics displayed into reporting tools called the Emolytics.

FastSensor

FastSensor

by GTI Technologies

(0 reviews)

Real-time tracking and analytics, enabling brick-and-mortar stores unique customer experience and an increase in retention & sales.

Real-time tracking and analytics, enabling brick-and-mortar stores unique customer experience and an increase in retention & sales.

TalkToTheManager

TalkToTheManager

by TalkToTheManager

(8 reviews)

Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues.

Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues.

CHI Express

CHI Express

by Logica Infotech Services

(1 review)

Real-time CX Solution that empowers you to review, measure, & analyze customer satisfaction through multiple channels API integration.

Real-time CX Solution that empowers you to review, measure, & analyze customer satisfaction through multiple channels API integration.

Inbify

Inbify

by Inbify

(0 reviews)

Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service.

Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service.

SimpleFeedback

SimpleFeedback

by Magiwow

(0 reviews)

Cloud customer engagement and feedback collection application for small businesses.

Cloud customer engagement and feedback collection application for small businesses.

Opiniator

Opiniator

by Oberon3

(9 reviews)

On the spot customer feedback via cell phone - that helps stop customer defection.

On the spot customer feedback via cell phone - that helps stop customer defection.

ActionTracker

ActionTracker

by SurveySquare.com

(8 reviews)

Manage your issues with our Fully integrated ActionTracker.

Manage your issues with our Fully integrated ActionTracker.

FuzeDigital

FuzeDigital

by FuzeDigital

(3 reviews)

Comprehensive, modular and easy to use web-based customer care software suite.

Comprehensive, modular and easy to use web-based customer care software suite.

ServeSmart

ServeSmart

by Lymbyc

(0 reviews)

Personalizes your customer engagement and augments your customer relationships for better business.

Personalizes your customer engagement and augments your customer relationships for better business.

Ameyo Engage

Ameyo Engage

by Ameyo Engage

(0 reviews)

Grow your business by gaining customer loyalty with a world class customer contact center software

Grow your business by gaining customer loyalty with a world class customer contact center software

Testimonial Monkey

Testimonial Monkey

by Testimonial Monkey

(13 reviews)

Provides a platform for businesses to manage their online reputation by leveraging the power of customer feedback & reviews.

Provides a platform for businesses to manage their online reputation by leveraging the power of customer feedback & reviews.

INTOUCH

INTOUCH

by Topdown Systems

(16 reviews)

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.

Sophatar

Sophatar

by Sophatar

(0 reviews)

Make any digital display you already have interactive!

Make any digital display you already have interactive!

Field Solution Group

Field Solution Group

by Field Solution Group

(4 reviews)

Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business.

Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business.

iTrust Reviews

iTrust Reviews

by iTrust Digital Marketing

(1 review)

With iTrust Reviews you can invite reviews from your customers, display the score on your website and increase your conversion rate.

With iTrust Reviews you can invite reviews from your customers, display the score on your website and increase your conversion rate.

OnviCord

OnviCord

by OnviSource

(0 reviews)

Contact center solutions provide all the functionality and features required to engage in comprehensive Workforce Optimization.

Contact center solutions provide all the functionality and features required to engage in comprehensive Workforce Optimization.

Heeduser

Heeduser

by Heeduser

(0 reviews)

Customer engagement platform that facilitates communication between company and its clients through online customer community.

Customer engagement platform that facilitates communication between company and its clients through online customer community.

Preferred Patron Loyalty

Preferred Patron Loyalty

by Preferred Market Solutions

(68 reviews)

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

Picnic

Picnic

by Pug Pharm Productions

(5 reviews)

The only gamification platform created by experienced video game designers to drive community engagement, recognition, and loyalty.

The only gamification platform created by experienced video game designers to drive community engagement, recognition, and loyalty.

Review Camp

Review Camp

by Review Camp

(4 reviews)

Easily & automatically get more 5-star reviews from customers, & prevent negative ones. Improve online reputation. Free review report!

Easily & automatically get more 5-star reviews from customers, & prevent negative ones. Improve online reputation. Free review report!

SmartAction Speech IVR System

SmartAction Speech IVR System

by SmartAction

(4 reviews)

A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.

A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.

Cincom Synchrony

Cincom Synchrony

by Cincom Systems

(1 review)

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.

Voice of the Customer HUB

Voice of the Customer HUB

by SandSIV

(1 review)

Collect, store, analyze and act upon all forms of customer feedback.

Collect, store, analyze and act upon all forms of customer feedback.

Cicero XM

Cicero XM

by Cicero

(0 reviews)

Delivers a unified desktop solution for enterprise contact center and back office employees.

Delivers a unified desktop solution for enterprise contact center and back office employees.

NICE Customer Experience Analytics

NICE Customer Experience Analytics

by NICE Systems

(0 reviews)

Captures voice, e-mail, chat, & screen activity along with call details. Analysis tools quickly pinpoint opportunities for improvement.

Captures voice, e-mail, chat, & screen activity along with call details. Analysis tools quickly pinpoint opportunities for improvement.

Verified Credible

Verified Credible

by Verified Credible

(0 reviews)

Reputation management tools that can help your business improve star ratings on major review websites. Reviews monitoring included.

Reputation management tools that can help your business improve star ratings on major review websites. Reviews monitoring included.

Falcon

Falcon

by ServiceCheck

(0 reviews)

Customer service intake, resolution and reporting software with automated routing and threshold escalations.

Customer service intake, resolution and reporting software with automated routing and threshold escalations.

IgniteFeedback

IgniteFeedback

by IgniteFeedback

(0 reviews)

Cloud based solution for customer insight and survey.

Cloud based solution for customer insight and survey.

Process Management Platform

Process Management Platform

by SMTX

(0 reviews)

Central customer request platform for all service providers within an organization. Includes forms, workflows and ticketing.

Central customer request platform for all service providers within an organization. Includes forms, workflows and ticketing.

Helix

Helix

by MicroMetrics

(0 reviews)

Enable hotels to create memorable experiences, resolve issues in-stay & build strong relationships through improved guest engagement

Enable hotels to create memorable experiences, resolve issues in-stay & build strong relationships through improved guest engagement

Chameleon

Chameleon

by Alterian

(0 reviews)

Consolidate your customer data platform, campaign management and email marketing efforts into one Adaptive Customer Experience Platform

Consolidate your customer data platform, campaign management and email marketing efforts into one Adaptive Customer Experience Platform

Pipedrive

Pipedrive

by Pipedrive

(1604 reviews)

Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close.

Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close.

Pendo Platform

Pendo Platform

by Pendo

(28 reviews)

Capture user behavior data, segment users, and then take action through in-application messaging, surveys and polls.

Capture user behavior data, segment users, and then take action through in-application messaging, surveys and polls.

Delighted

Delighted

by Delighted

(9 reviews)

The fastest and easiest way to gather actionable feedback from your customers, employees, partners and vendors.

The fastest and easiest way to gather actionable feedback from your customers, employees, partners and vendors.

Medallia Enterprise

Medallia Enterprise

by Medallia

(8 reviews)

The world's most engaging software for driving business performance - by listening to customers and improving their experience.

The world's most engaging software for driving business performance - by listening to customers and improving their experience.

Dovetail

Dovetail

by Dovetail Research

(8 reviews)

Combine customer feedback & user research in one place, making it easy to see patterns, discover insights, and decide what to do next.

Combine customer feedback & user research in one place, making it easy to see patterns, discover insights, and decide what to do next.

Amity

Amity

by Amity

(4 reviews)

The Most Powerful Customer Success Software.

The Most Powerful Customer Success Software.

Tealeaf

Tealeaf

by IBM

(3 reviews)

Provides visibility, insight, and answers to hep companies improve online conversion and customer retention.

Provides visibility, insight, and answers to hep companies improve online conversion and customer retention.

YesInsights

YesInsights

by YesInsights

(2 reviews)

Customer feedback made easy through one-click and NPS surveys.

Customer feedback made easy through one-click and NPS surveys.

UserRules

UserRules

by Userrules Software

(1 review)

User analytics platform that allows you to solicit, collect, discuss, and follow feedback from your users.

User analytics platform that allows you to solicit, collect, discuss, and follow feedback from your users.

Fancy Support

Fancy Support

by Fancy Support

(1 review)

An online solution for keeping your customer information in one place. Features include dashboards, event tracking, and messaging.

An online solution for keeping your customer information in one place. Features include dashboards, event tracking, and messaging.

Spectoos

Spectoos

by Spectoos

(1 review)

Powerful platform for website owners that streamlines the entire process of customer testimonial gathering and display.

Powerful platform for website owners that streamlines the entire process of customer testimonial gathering and display.

Zoomin Docs

Zoomin Docs

by Zoomin

(1 review)

Helps organizations and enterprises deliver product content across all customer touchpoints.

Helps organizations and enterprises deliver product content across all customer touchpoints.

ServIntuit

ServIntuit

by Servion Global Solutions

(1 review)

Customer experience platform that integrates data from behavioral patterns, transactions, and helps to better understand customers.

Customer experience platform that integrates data from behavioral patterns, transactions, and helps to better understand customers.

eGain Suite

eGain Suite

by eGain Communications

(0 reviews)

eGain's knowledge management and customer engagement solutions power digital transformation for leading brands.

eGain's knowledge management and customer engagement solutions power digital transformation for leading brands.

Enterprise Feedback Management

Enterprise Feedback Management

by Allegiance Software

(0 reviews)

Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty.

Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty.

Greenwich AIM

Greenwich AIM

by Greenwich Associates

(0 reviews)

Customer experience management solution that improves decision making and helps to increase profitability.

Customer experience management solution that improves decision making and helps to increase profitability.

Alpine Metrics

Alpine Metrics

by Alpine Metrics

(0 reviews)

Alerting & analytics solution for CRM & ERP systems. Monitors data sources - alerts when the customer experience requires attention.

Alerting & analytics solution for CRM & ERP systems. Monitors data sources - alerts when the customer experience requires attention.

Rhombus

Rhombus

by Rhombus

(0 reviews)

Exchange real-time text messages, and accept payments from your customers all within the conversation.

Exchange real-time text messages, and accept payments from your customers all within the conversation.

Foresight

Foresight

by Vital Insights

(0 reviews)

CEM platform that allows you to monitor performance and training needs, assess customer sentiment and effectively resolve every issue.

CEM platform that allows you to monitor performance and training needs, assess customer sentiment and effectively resolve every issue.

Sparkcentral Customer Engagement Platform

Sparkcentral Customer Engagement Platform

by Sparkcentral

(0 reviews)

Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data.

Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data.

Ramen

Ramen

by Ramen

(0 reviews)

Web-based solution for project managers, marketers, and user experience directors.

Web-based solution for project managers, marketers, and user experience directors.

OmniknowledgeFAQ

OmniknowledgeFAQ

by Acknowledgement

(0 reviews)

Happy customers, shorter service queues!

Happy customers, shorter service queues!

Fizz Customer Experience Platform

Fizz Customer Experience Platform

by KPMG Nunwood

(0 reviews)

Enables your customer focused teams and organisation as a whole to track, interpret and act on the key challenges customers face.

Enables your customer focused teams and organisation as a whole to track, interpret and act on the key challenges customers face.

Kling.io

Kling.io

by Kling.io

(0 reviews)

Solution made to engage customers across any channel. Features include online reputation management & enterprise feedback management.

Solution made to engage customers across any channel. Features include online reputation management & enterprise feedback management.

StoryPulse

StoryPulse

by FocalCXM

(0 reviews)

Enterprise grade assessment platform to help capture feedback in both offline and online modes.

Enterprise grade assessment platform to help capture feedback in both offline and online modes.

DigitalCX

DigitalCX

by CX

(0 reviews)

Use DigitalCX to deliver highly personalised self-service, sales and customer engagement across every digital channel and device.

Use DigitalCX to deliver highly personalised self-service, sales and customer engagement across every digital channel and device.

AfterSell

AfterSell

by GladMinds Technologies

(0 reviews)

Web based platform that provides a continuous and closed loop connection with the consumer community for communication in a simple way.

Web based platform that provides a continuous and closed loop connection with the consumer community for communication in a simple way.

Tattle

Tattle

by Tattle

(0 reviews)

The local CRM driven by customer engagement and trackable retention revenue.

The local CRM driven by customer engagement and trackable retention revenue.

Core Realtime

Core Realtime

by Core Realtime

(0 reviews)

An easy-to-use professional SaaS data collection platform that enables you to gather high quality data in realtime.

An easy-to-use professional SaaS data collection platform that enables you to gather high quality data in realtime.

InnerTrends

InnerTrends

by InnerTrends

(0 reviews)

A service that uses data science to analyse customer engagement.

A service that uses data science to analyse customer engagement.

ReplyOne

ReplyOne

by Sematell

(0 reviews)

Leading software intelligence for written high volume customer communication with perfect precision across all channels.

Leading software intelligence for written high volume customer communication with perfect precision across all channels.

ReviewCaddy

ReviewCaddy

by V Group

(0 reviews)

Helps sellers to collect opinion of their customer in a rich and interactive way about the items purchased by them.

Helps sellers to collect opinion of their customer in a rich and interactive way about the items purchased by them.

Just Ask Users

Just Ask Users

by Just Ask Users

(0 reviews)

A SaaS to plan, manage, and track UX research work and make sense of your research findings.

A SaaS to plan, manage, and track UX research work and make sense of your research findings.

Evaluat

Evaluat

by Evaluat

(0 reviews)

Transforms evaluations and customer feedback to gather smart data and make real improvements to your courses, programs, or events.

Transforms evaluations and customer feedback to gather smart data and make real improvements to your courses, programs, or events.

Emolytics

Emolytics

by Emolytics

(0 reviews)

Measures customer experience through emotions, scientifically, helping businesses make informed decisions that impact results.

Measures customer experience through emotions, scientifically, helping businesses make informed decisions that impact results.

CRM Aapya

CRM Aapya

by MavJay Solutions

(0 reviews)

CRM Aapya-Customer Experience management solution for restaurants to manage operations & improve the same and customer experience.

CRM Aapya-Customer Experience management solution for restaurants to manage operations & improve the same and customer experience.

Metaphor Engage

Metaphor Engage

by USAN

(0 reviews)

Enables call center managers to focus on call center metrics and call center performance.

Enables call center managers to focus on call center metrics and call center performance.

pollkiosk

pollkiosk

by Skynapse Business Technology

(0 reviews)

A software tool to capture customer feedback Comes with an App for Android and iOS and a web-based Dashboard Panel.

A software tool to capture customer feedback Comes with an App for Android and iOS and a web-based Dashboard Panel.

Thematic

Thematic

by Thematic

(0 reviews)

Turn your existing feedback into actionable insights using AI-powered thematic analysis.

Turn your existing feedback into actionable insights using AI-powered thematic analysis.

CXONCLOUD

CXONCLOUD

by Unloc

(0 reviews)

CXONCLOUD is an ALL-IN-ONE App to create, manage & measure you end-to-end customer experience in simple clicks & fills.

CXONCLOUD is an ALL-IN-ONE App to create, manage & measure you end-to-end customer experience in simple clicks & fills.

Opinionated

Opinionated

by Opinionated

(0 reviews)

Opinionated is a real-time customer feedback system to capture a large volumes of customer feedback with a small amount of fuss.

Opinionated is a real-time customer feedback system to capture a large volumes of customer feedback with a small amount of fuss.

Smartlook

Smartlook

by Smartlook

(74 reviews)

Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels

Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels

livepro

livepro

by Livepro Australia

(71 reviews)

livepro is purpose built Customer Experience Knowledge Management. Delivering ANSWERS, not documents - no matter which channel is used.

livepro is purpose built Customer Experience Knowledge Management. Delivering ANSWERS, not documents - no matter which channel is used.

Collect.chat

Collect.chat

by Collect.chat

(37 reviews)

Chatbot making platform to creates chatbots that automatically collects data from website visitors.

Chatbot making platform to creates chatbots that automatically collects data from website visitors.

Starred

Starred

by Starred

(15 reviews)

Starred builds feedback software which puts the respondent first, and helps companies succeed through actionable insights.

Starred builds feedback software which puts the respondent first, and helps companies succeed through actionable insights.

Wix Answers

Wix Answers

by Wix Answers

(14 reviews)

Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers.

Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers.

zenloop

zenloop

by zenloop

(13 reviews)

zenloop is a Net Promoter Score (NPS) SaaS platform. We collect, analyze & manage NPS feedback for growth stage e-commerce companies.

zenloop is a Net Promoter Score (NPS) SaaS platform. We collect, analyze & manage NPS feedback for growth stage e-commerce companies.

UXPressia

UXPressia

by UXPressia

(11 reviews)

An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.

An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.

Swell CX

Swell CX

by Swell CX

(8 reviews)

Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews.

Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews.

ReviewSpreader

ReviewSpreader

by ReviewSpreader

(7 reviews)

Helping small businesses get five star reviews in seconds.

Helping small businesses get five star reviews in seconds.

UJET

UJET

by UJET

(5 reviews)

Brings joy to customer support by helping companies resolve problems faster.

Brings joy to customer support by helping companies resolve problems faster.

Airim

Airim

by Airim

(5 reviews)

Airim uses AI to save your customers' valuable time in finding information on a website or web app

Airim uses AI to save your customers' valuable time in finding information on a website or web app

cliizii

cliizii

by cliizii

(4 reviews)

On-Demand Consumer Forum, but DIFFERENT! Re-imagine insights for today's social consumer. With smartphone speed & entertainment values.

On-Demand Consumer Forum, but DIFFERENT! Re-imagine insights for today's social consumer. With smartphone speed & entertainment values.

Quantum Metric

Quantum Metric

by Quantum Metric

(4 reviews)

Quantum Metric simplifies discovery of digital customer struggle to identify and prioritize customer experience improvements.

Quantum Metric simplifies discovery of digital customer struggle to identify and prioritize customer experience improvements.

SevenRooms

SevenRooms

by SevenRooms

(3 reviews)

A reservation, seating and guest management solution for hospitality operators to acquire, engage & understand guests.

A reservation, seating and guest management solution for hospitality operators to acquire, engage & understand guests.

Promoter Ninja for NPS

Promoter Ninja for NPS

by Hoshinplan Strategy

(3 reviews)

The cheapest and simplest Net Promoter Score email survey tool to track customer satisfaction. Multilanguage, code-free customization.

The cheapest and simplest Net Promoter Score email survey tool to track customer satisfaction. Multilanguage, code-free customization.

Qubit

Qubit

by Qubit

(2 reviews)

Digital experience delivery platform utilizing machine learning to help companies understand, identify & influence customers.

Digital experience delivery platform utilizing machine learning to help companies understand, identify & influence customers.

Newired

Newired

by Newired

(2 reviews)

The Learning by Doing Enterprise On-Site platform!

The Learning by Doing Enterprise On-Site platform!

Survaider

Survaider

by Opiniofi Technologies

(2 reviews)

Customer experience management solution for businesses. Let's you listen to the voice of your customers, and act on it in real time.

Customer experience management solution for businesses. Let's you listen to the voice of your customers, and act on it in real time.

Multi-rater 360 Feedback System

Multi-rater 360 Feedback System

by Questar

(1 review)

Provides a combination of communications, administrative, and data acquisition capabilities all working together to get valid feedback.

Provides a combination of communications, administrative, and data acquisition capabilities all working together to get valid feedback.

know'N'act

know'N'act

by know'N'act

(1 review)

Capture real-time customer feedback and respond instantly with options such as alerts, coupons, social media integration and more.

Capture real-time customer feedback and respond instantly with options such as alerts, coupons, social media integration and more.

Informizely

Informizely

by Insitez

(1 review)

Capture actionable customer insights with in-site surveys and polls. Find growth opportunities, increase revenue and conversions.

Capture actionable customer insights with in-site surveys and polls. Find growth opportunities, increase revenue and conversions.

Video Reviews

Video Reviews

by Confident Customer

(1 review)

A customer experience solution with video reviews and testimonials, auto sharing on social media, website integration, and more.

A customer experience solution with video reviews and testimonials, auto sharing on social media, website integration, and more.

One Tap Check-In

One Tap Check-In

by One Tap

(1 review)

One Tap Check-In provides simple, fast and beautiful customer check-ins for your small business.

One Tap Check-In provides simple, fast and beautiful customer check-ins for your small business.

Emovyz

Emovyz

by Emovyz

(1 review)

Innovative engagement using software-based "Emotion Sensors" in an inclusive and sophisticated platform.

Innovative engagement using software-based "Emotion Sensors" in an inclusive and sophisticated platform.

The Experience Manager

The Experience Manager

by The Experience

(1 review)

Operationalize your customer experience and gain valuable ideas and feedback to improve with agility and speed.

Operationalize your customer experience and gain valuable ideas and feedback to improve with agility and speed.

Zoho CRM Plus

Zoho CRM Plus

by Zoho

(1 review)

An end-to-end customer engagement suite which helps you engage your customer across every stage of the customer journey.

An end-to-end customer engagement suite which helps you engage your customer across every stage of the customer journey.

Honestly Customer Experience

Honestly Customer Experience

by Honestly

(1 review)

Honestly is the easiest way to collect customer feedback & boost customer experience. Create custom surveys and let the data roll in.

Honestly is the easiest way to collect customer feedback & boost customer experience. Create custom surveys and let the data roll in.

CX Map

CX Map

by CX Map

(1 review)

CX Map is a Customer Experience Analytics tool that enables you to collect behavior insights and run experiments to increase sales.

CX Map is a Customer Experience Analytics tool that enables you to collect behavior insights and run experiments to increase sales.

ResponseTek:CEM

ResponseTek:CEM

by ResponseTek

(0 reviews)

Customer experience management platform that helps build customer advocacy and reduce customer defection.

Customer experience management platform that helps build customer advocacy and reduce customer defection.

Convergys Analytics

Convergys Analytics

by Convergys

(0 reviews)

Engage customers and improve CX with contact center optimization, customer journey mapping, and customer feedback analysis.

Engage customers and improve CX with contact center optimization, customer journey mapping, and customer feedback analysis.

Ecrion Engage

Ecrion Engage

by Ecrion Software

(0 reviews)

Innovative solution that integrates visual, intuitive design tools and data aggregation with multi-channel delivery and engagement.

Innovative solution that integrates visual, intuitive design tools and data aggregation with multi-channel delivery and engagement.

Clarabridge CX Suite

Clarabridge CX Suite

by Clarabridge

(0 reviews)

Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work.

Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work.

salesEQUITY

salesEQUITY

by salesEQUITY

(0 reviews)

Collect, analyze, manage and distribute real-time quantitative customer-insight data with salesEQUITY.

Collect, analyze, manage and distribute real-time quantitative customer-insight data with salesEQUITY.

Customer Experience Analytics Platform

Customer Experience Analytics Platform

by Chattermill

(0 reviews)

Apply artificial intelligence to your customer feedback that learns from your data and helps you make better decisions.

Apply artificial intelligence to your customer feedback that learns from your data and helps you make better decisions.

Kibo Real-Time Individualization

Kibo Real-Time Individualization

by Kibo

(0 reviews)

Kibo works with your existing systems and resources to drive a seamless, personal experience for your customers Today!

Kibo works with your existing systems and resources to drive a seamless, personal experience for your customers Today!

Business Review Manager

Business Review Manager

by Quickly Review Us

(0 reviews)

A feedback solution to help you tactfully ask & remind customers for feedback, guide them through the online review process and more.

A feedback solution to help you tactfully ask & remind customers for feedback, guide them through the online review process and more.

Feedback INN

Feedback INN

by Control Inn

(0 reviews)

A feedback solution for creation and distribution of surveys, and to monitor responses in real time for customer service improvement.

A feedback solution for creation and distribution of surveys, and to monitor responses in real time for customer service improvement.

LadderChat

LadderChat

by LadderChat

(0 reviews)

Digital wait list that tracks & automatically notifies waiting customers to improve customer experience & increase customer retention.

Digital wait list that tracks & automatically notifies waiting customers to improve customer experience & increase customer retention.

Pointzi

Pointzi

by StreetHawk Platform

(0 reviews)

Mobile Product Managers can design and deliver onboarding flows and tips to users without distracting busy developers. No Code required

Mobile Product Managers can design and deliver onboarding flows and tips to users without distracting busy developers. No Code required

Pisano

Pisano

by Pisano

(0 reviews)

A feedback company that provides solutions for form creation, live chat widgets, targeted marketing campaigns, and more.

A feedback company that provides solutions for form creation, live chat widgets, targeted marketing campaigns, and more.

Wizper

Wizper

by Wizper System

(0 reviews)

WizperTM helps companies deliver a better customer experience by turning operational data into actionable advice to improve performance

WizperTM helps companies deliver a better customer experience by turning operational data into actionable advice to improve performance

ShowHows

ShowHows

by ShowHows

(0 reviews)

Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device.

Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device.

inQuba CX

inQuba CX

by inQuba

(0 reviews)

inQuba CX goes a step beyond what most of todays customer feedback systems can deliver by providing context sensitivity

inQuba CX goes a step beyond what most of todays customer feedback systems can deliver by providing context sensitivity

SATISFYD

SATISFYD

by SATISFYD

(0 reviews)

Customer experience platform that enables businesses to implement improvement strategies through issue tracking and reports.

Customer experience platform that enables businesses to implement improvement strategies through issue tracking and reports.

Guideblocks

Guideblocks

by Guideblocks

(0 reviews)

Extend your web app to provide help articles, user onboarding tours, context help, and in-app messages.

Extend your web app to provide help articles, user onboarding tours, context help, and in-app messages.

SOMTAB

SOMTAB

by SOM

(0 reviews)

Entirely customizable from features to design, SOMTAB is the only CX platform that is perfectly matched to your organizations DNA.

Entirely customizable from features to design, SOMTAB is the only CX platform that is perfectly matched to your organizations DNA.

Customer Experience Management Platform

Customer Experience Management Platform

by Truthlab Technologies

(0 reviews)

Customer experience management platform designed to ingest customer data and instantly turn it into actionable insights.

Customer experience management platform designed to ingest customer data and instantly turn it into actionable insights.

GuideMe

GuideMe

by EdCast

(0 reviews)

GuideMe is the fastest and most secure in-app training & walkthrough authoring solution for any software application. Get a free trial.

GuideMe is the fastest and most secure in-app training & walkthrough authoring solution for any software application. Get a free trial.

Informedy

Informedy

by Informedy

(0 reviews)

Digital customer experience platform that simplifies and enhances the way consumers engage with products.

Digital customer experience platform that simplifies and enhances the way consumers engage with products.

Worthix

Worthix

by Worthix

(0 reviews)

Worthix is the first CX survey built with AI, using NLPs to feed questions according to how the customer is responding.

Worthix is the first CX survey built with AI, using NLPs to feed questions according to how the customer is responding.

Appzi User Feedback

Appzi User Feedback

by Appzi

(0 reviews)

User feedback and bug reporting tool that's easy to use, customizable, and works right inside your website.

User feedback and bug reporting tool that's easy to use, customizable, and works right inside your website.

UserSignals

UserSignals

by UserSignals

(0 reviews)

Automatically tracks user activity and user experience metrics to give you a holistic view of how your SaaS is being used.

Automatically tracks user activity and user experience metrics to give you a holistic view of how your SaaS is being used.

Zinputs

Zinputs

by Sentience

(0 reviews)

Widget and platform that enables your customer to select any part of your website and give feedback specifically about it.

Widget and platform that enables your customer to select any part of your website and give feedback specifically about it.

Nextpond

Nextpond

by Nextpond

(0 reviews)

Simple & powerful process software for businesses that brings your processes to life, empowers your team & delights clients.

Simple & powerful process software for businesses that brings your processes to life, empowers your team & delights clients.

OMQ service center

OMQ service center

by OMQ

(0 reviews)

The OMQ service center is a modern FAQ. The Solutions for eventually appearing questions are provided to the customer.

The OMQ service center is a modern FAQ. The Solutions for eventually appearing questions are provided to the customer.

Aptrinsic

Aptrinsic

by Aptrinsic

(0 reviews)

Aptrinsic provides an all-in-one product experience platform that enables product teams to onboard, retain, and grow customers.

Aptrinsic provides an all-in-one product experience platform that enables product teams to onboard, retain, and grow customers.

Limetropy

Limetropy

by Limetropy

(0 reviews)

Software that measures the customer experience and comes with co-creation, social media, and rewards.

Software that measures the customer experience and comes with co-creation, social media, and rewards.

Syngro Eye

Syngro Eye

by Maru/Syngro

(0 reviews)

Customer experience reporting and customer experience analytics software.

Customer experience reporting and customer experience analytics software.

OpenText CEM

OpenText CEM

by OpenText CEM

(0 reviews)

End to end Customer Experience Management software.

End to end Customer Experience Management software.

Userback

Userback

by Userback

(0 reviews)

Feedback tool for websites and apps that lets you build a better product and make better decisions with visual feedback.

Feedback tool for websites and apps that lets you build a better product and make better decisions with visual feedback.

OPINATOR

OPINATOR

by Innology Ventures

(0 reviews)

Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel.

Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel.

Witbe

Witbe

by Witbe

(0 reviews)

Witbe provides technologies to monitor the Quality of Experience (QoE) delivered to the End-Users of any interactive service.

Witbe provides technologies to monitor the Quality of Experience (QoE) delivered to the End-Users of any interactive service.

Cheerfy

Cheerfy

by Cheerfy

(0 reviews)

The simple, Wi-Fi based customer recognition and relationship tool.

The simple, Wi-Fi based customer recognition and relationship tool.

mParticle

mParticle

by mParticle

(0 reviews)

mParticle is the customer data platform for the connected age.

mParticle is the customer data platform for the connected age.

Improo

Improo

by Let's Rock!

(0 reviews)

Improo helps to manage feedback from customers in order to find weaknesses by which company lose consumers.

Improo helps to manage feedback from customers in order to find weaknesses by which company lose consumers.

Centriam CX

Centriam CX

by Centriam

(0 reviews)

Supports the end-to-end customer journey across channels, from the initial interaction with your brand to contact with you.

Supports the end-to-end customer journey across channels, from the initial interaction with your brand to contact with you.

ThinkOwl

ThinkOwl

by ThinkOwl

(0 reviews)

Multi-channel customer service software fully powered by artificial intelligence.

Multi-channel customer service software fully powered by artificial intelligence.

Queaxis

Queaxis

by Uninand Technologies

(0 reviews)

Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment.

Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment.

iGrafx

iGrafx

by iGrafx

(0 reviews)

iGrafx makes strategic objectives clear, decisions easier, ownership transparent, defines risk, and automates & improves your processes

iGrafx makes strategic objectives clear, decisions easier, ownership transparent, defines risk, and automates & improves your processes

Local Measure

Local Measure

by Local Measure

(0 reviews)

Make your customers' experiences exceptional with Local Measure

Make your customers' experiences exceptional with Local Measure

DatapointEurope

DatapointEurope

by DatapointEurope

(0 reviews)

Helps analyze the intelligence contained in all interactions

Helps analyze the intelligence contained in all interactions

Vennli

Vennli

by Vennli

(0 reviews)

Helps you optimize product differentiation strategies by identifying and understanding how your customers make decisions.

Helps you optimize product differentiation strategies by identifying and understanding how your customers make decisions.

Carrrot

Carrrot

by Carrrot

(0 reviews)

Marketing automation that turns visitors into customers with eCRM and a full range of marketing instruments

Marketing automation that turns visitors into customers with eCRM and a full range of marketing instruments

Tracksale

Tracksale

by Tracksale

(0 reviews)

Tracking for key NPS metrics to ensure customers are satisfied.

Tracking for key NPS metrics to ensure customers are satisfied.

SurveyMonkey CX

SurveyMonkey CX

by SurveyMonkey CX

(0 reviews)

The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX.

The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX.

Claimlane

Claimlane

by Claimlane

(0 reviews)

Merges thousands of different ways of handling customer product complaints into one platform.

Merges thousands of different ways of handling customer product complaints into one platform.

Kitewheel

Kitewheel

by Kitewheel

(0 reviews)

Kitewheel delivers AI driven, omni-channel customer experiences in real time.

Kitewheel delivers AI driven, omni-channel customer experiences in real time.

DriveMyDev

DriveMyDev

by DriveMyDev

(0 reviews)

Collect focused customer feedbacks to accelerate your development and build what really matters

Collect focused customer feedbacks to accelerate your development and build what really matters

The LitmusWorld Customer Experience Solution

The LitmusWorld platform enables clients to Measure, Act and Improve business processes that drives the customer centricity approach.

The LitmusWorld platform enables clients to Measure, Act and Improve business processes that drives the customer centricity approach.

SnapCall

SnapCall

by seampl

(0 reviews)

Replace phone numbers from your websites & apps with a button. Enrich call with contextual user's data and improve customer experience.

Replace phone numbers from your websites & apps with a button. Enrich call with contextual user's data and improve customer experience.

Customer Radar

Customer Radar

by Customer Radar

(0 reviews)

Receive real-time customer feedback & alerts sent to you directly. NPS dashboards, closed-loop communication, online reviews and more.

Receive real-time customer feedback & alerts sent to you directly. NPS dashboards, closed-loop communication, online reviews and more.

Pulseinn

Pulseinn

by Greyneon

(0 reviews)

An app that allows customers to submit feedback about services they received directly to the business owner without the use of paper.

An app that allows customers to submit feedback about services they received directly to the business owner without the use of paper.