Complaint Management Software

Complaint Management software helps to track, organize and resolve customer complaints and maximizes the productivity of the employees who deal with customers directly. These solutions are characterized by the ability to accurately capture, classify and route complaints, enabling communication across the team and insuring compliance. Complaint Management software is related to Customer Satisfaction software, Customer Service software and Help Desk software.

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Issuetrak

Issuetrak

by Issuetrak

(152 reviews)

Do you have trouble managing complaints? Do customer concerns get lost in the shuffle of email & spreadsheets? We've helped restaurants, schools, municipalities, hospitals, financial institutions, & others automate complaint submission & assignment with web forms & email. Use task manager for BETTER & FASTER complaint tracking, updating, & resolution. See dashboard views of open complaints. Use custom reports for visibility into complaint trends. Keep customers happy & stay in compliance. Learn more about Issuetrak

Get BETTER complaint management with Issuetrak. Automate submission & assignment. Track, update, & resolve complaints quickly. Learn more about Issuetrak

Salesforce

Salesforce

by Salesforce Service Cloud

(259 reviews)

With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Learn more about Salesforce

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Learn more about Salesforce

Rollbar

Rollbar

by Rollbar

(77 reviews)

Error tracking and monitoring for 70,000+ web and mobile application developers at companies like Mixpanel, Heroku, Twilio, ESPN, Adobe and more. Support for 20+ languages. With a few lines of code you will quickly see, errors, stack traces, trends and affected users. Reduce the noise. Errors get queued, de-duped, grouped. Alerts, daily summaries or chat & issue tracker integrations. Drill down to the root cause with local variables in stack traces and source map support etc. Learn more about Rollbar

Error tracking and monitoring for web and mobile application developers at companies like Mixpanel, ESPN, Twilio, Heroku, Adobe. Learn more about Rollbar

HR Acuity On-Demand

HR Acuity On-Demand

by HR Acuity

(21 reviews)

You can't prevent every employee relations issue. But you can control how your organization responds. Achieve consistency in the way you track, investigate, and analyze with HR Acuity - the employee relations case management solution. Our software equips you with built-in expertise to make best practice your process. Because in today's world, doing things the right way is your only option. Learn more about HR Acuity On-Demand

The employee relations case management solution that companies trust to help them track, investigate, and analyze issues the right way. Learn more about HR Acuity On-Demand

i-Sight

i-Sight

by i-Sight

(5 reviews)

Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, customize workflow and assignment, and monitor your performance. Learn more about i-Sight

Complaint handling software that makes it easy for your organization to collaborate and share information. Learn more about i-Sight

isoTracker Complaints Management

isoTracker Complaints Management

by Lennox Hill

(0 reviews)

Affordable cloud-based Complaints Management system with workflows that automate processes, integrated Corrective and Preventive Action (CAPA) capabilities, automatic email task notifications and advanced analytics and reporting, so you can identify and address issues proactively. Can integrate with other isoTracker modules to provide a comprehensive QMS system. Learn more about isoTracker Complaints Management

Cost-effective, cloud-based Complaints Management system with full CAPA integration. Learn more about isoTracker Complaints Management

Zoho Desk

Zoho Desk

by Zoho Desk

(1,492 reviews)

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk

Qualtrics Customer Experience

Qualtrics Customer Experience

by Qualtrics

(102 reviews)

Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started! Learn more about Qualtrics Customer Experience

Qualtrics Customer Experience makes it easy for companies to monitor, respond, and improve every key moment along the customer journey. Learn more about Qualtrics Customer Experience

Jira Service Desk

Jira Service Desk

by Atlassian

(167 reviews)

Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk

Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian Learn more about Jira Service Desk

TeamSupport

TeamSupport

by TeamSupport

(635 reviews)

TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. Learn more about TeamSupport

Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. Learn more about TeamSupport

Freshdesk

Freshdesk

by Freshworks

(1,026 reviews)

With Freshdesk, you can get a grip on customer complaints coming in through phone, email, chat, Twitter and Facebook or even your mobile app! You can convert complaints into tickets, organize and assign them between teams, respond in bulk for frequent complaints and get insights into issues affecting their service. Freshdesk is intuitive, priced affordably, and free for three agents so you can get started right away and make your customers happy! Learn more about Freshdesk

A web-based helpdesk and customer support software that to track and manage customer complaints from any channel Learn more about Freshdesk

Freshservice

Freshservice

by Freshworks

(325 reviews)

Freshservice is an IT Complaint Management helpdesk, with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice

IT Complaints piling up? Start resolving your service desk complaints 2x faster! Try Freshservice - it's ITIL-ready! Learn more about Freshservice

OTRS

OTRS

by OTRS

(50 reviews)

No one likes to get complaints, but when you do, it's critical that you address them swiftly, accurately and with an intense focus on customer service. OTRS helps teams deal with complaints by recording and tracking all of the information related to customers and issues in one place, as well as automating processes to ensure quick complaint resolution. Turn grumpy customers into raving fans. Request a demo of OTRS today. Learn more about OTRS

OTRS is a fully-managed service management suite that helps companies track, manage and mitigate complaints quickly and efficiently. Learn more about OTRS

UsefulFeedback - Complaints Management Software

UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint management needs, enabling your organisation to adhere to regulations, improve service levels and enhance customer experience. We provide industry specific solutions for most business sectors. Learn more about UsefulFeedback - Complaints Management Software

User friendly, scalable, enterprise-ready, on-demand complaint management system. Complaints, compliance and risk management. Learn more about UsefulFeedback - Complaints Management Software

Instabug

Instabug

by Instabug

(72 reviews)

Instabug provides in-app feedback and bug reporting to mobile apps looking for complaint management. After integrating the SDK, it allows you to have a seamless two-way communication with users. You can collect feedback, whether it is complaints, or feature requests, and send surveys to find out their opinion about improvements. The top apps in the world rely on Instabug. We provide exceptional support 24/7 and is constantly rated highly as a bug reporting & tracking tool. Learn more about Instabug

A solution focusing on customer feedback, user engagement, and more. Integrate now to get crash and bug reporting as well! Learn more about Instabug

FCS Recovery

FCS Recovery

by FCS Computer Systems

(0 reviews)

FCS Recovery is multi-language web-based glitch management system for guest and non-guest complaints and incidents, designed to replace the traditional log book for the hospitality industry. It tracks and records the status of complaints, accidents, injuries and emergency incidents at your hotel for in-house guests, non-in-house guests and even hotel employees if chosen to, along with resolution action items that are automatically assigned to the relevant personnel. Learn more about FCS Recovery

Track and document guest complaints and incident recovery processes including escalation, compensation and follow up. Learn more about FCS Recovery

SutiDesk

SutiDesk

by SutiSoft

(3 reviews)

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.

Zendesk

Zendesk

by Zendesk

(1,569 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,569 reviews)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

by Zendesk

(1,569 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,569 reviews)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

by Zendesk

(1,569 reviews)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

by Zendesk

(1,569 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,569 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,569 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,569 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

NABD

NABD

by NABD

(37 reviews)

Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available.

Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available.

HappyFox

HappyFox

by HappyFox

(62 reviews)

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.

Riliance

Riliance

by Riliance Software

(0 reviews)

Riliance specialises in providing market-leading risk and compliance solutions, innovations and support to regulated sectors.

Riliance specialises in providing market-leading risk and compliance solutions, innovations and support to regulated sectors.

UseResponse

UseResponse

by UseResponse

(22 reviews)

All-in-one support suite to get customer feedback and provide support for only $15/month. Self-Hosted and Cloud plans.

All-in-one support suite to get customer feedback and provide support for only $15/month. Self-Hosted and Cloud plans.

ActionTracker

ActionTracker

by SurveySquare.com

(8 reviews)

Manage your issues with our Fully integrated ActionTracker.

Manage your issues with our Fully integrated ActionTracker.

Complaints Pro

Complaints Pro

by Coretec Solutions

(1 review)

Complaints Pro enables you to take control of Customer Complaints, Corrective Actions and other quality functions.

Complaints Pro enables you to take control of Customer Complaints, Corrective Actions and other quality functions.

CastIMS

CastIMS

by Peacock Consulting

(1 review)

Customer complaint resolution and compliance system design specifically for collection industry.

Customer complaint resolution and compliance system design specifically for collection industry.

Preferred Patron Loyalty

Preferred Patron Loyalty

by Preferred Market Solutions

(69 reviews)

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

eCasework

eCasework

by Porism

(5 reviews)

Case management & CRM for representatives and their staff. Record casework, keep track of people's issues, and stick to deadlines.

Case management & CRM for representatives and their staff. Record casework, keep track of people's issues, and stick to deadlines.

Workpro Complaints Management System

Workpro Complaints Management System

by Computer Application Services

(1 review)

Workpro is a comprehensive system for recording, managing and reporting on all casework, including complaints, enquiries and issues.

Workpro is a comprehensive system for recording, managing and reporting on all casework, including complaints, enquiries and issues.

ConSol*CM

ConSol*CM

by ConSol Consulting & Solutions Software

(0 reviews)

Allows you to provide impeccable customer service, which is one of the pillars of successful and profitable customer relationships.

Allows you to provide impeccable customer service, which is one of the pillars of successful and profitable customer relationships.

eTracker

eTracker

by eTracker

(0 reviews)

Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments.

Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments.

Cirrus

Cirrus

by Places for People Group

(0 reviews)

Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers.

Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers.

QADEX Vision

QADEX Vision

by QADEX

(0 reviews)

Scalable, flexible & configurable modules for vendor & product management, customer complaint management & product launch management.

Scalable, flexible & configurable modules for vendor & product management, customer complaint management & product launch management.

Biggrey Relations

Biggrey Relations

by Biggrey

(0 reviews)

Customer Case Management System for customers in-store and online. Features include history and tracking on all cases.

Customer Case Management System for customers in-store and online. Features include history and tracking on all cases.

Aptean Respond CM

Aptean Respond CM

by Aptean

(0 reviews)

Respond captures and acts upon customer feedback across single or multiple touch points to create personalized customer experience.

Respond captures and acts upon customer feedback across single or multiple touch points to create personalized customer experience.

Marker.io

Marker.io

by Marker.io

(48 reviews)

Report visual bugs & issues directly into Jira, Trello, GitHub, Gitlab, Asana and more

Report visual bugs & issues directly into Jira, Trello, GitHub, Gitlab, Asana and more

C-Desk

C-Desk

by C-Desk

(22 reviews)

Help desk solution with service request management, knowledge base, task management, surveys.

Help desk solution with service request management, knowledge base, task management, surveys.

Wix Answers

Wix Answers

by Wix

(14 reviews)

Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.

Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.

Wix Answers

Wix Answers

by Wix Answers

(14 reviews)

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.

Complaints Management System

Complaints Management System

by QIT Consulting

(1 review)

Convert customer complaints into an improvement powerhouse. Save time and money on your everyday tasks. Increase customer satisfaction.

Convert customer complaints into an improvement powerhouse. Save time and money on your everyday tasks. Increase customer satisfaction.

mycustomerfeedback.com

mycustomerfeedback.com

by mycustomerfeedback.com

(0 reviews)

A unique online service that lets you capture and use customer feedback to improve business.

A unique online service that lets you capture and use customer feedback to improve business.

Customer Complaint Management

Customer Complaint Management

by Cyfeon

(0 reviews)

SaaS workflow automation tool with regulatory and internal integration, document mgmt., ad hoc reporting. Ingests any form of data.

SaaS workflow automation tool with regulatory and internal integration, document mgmt., ad hoc reporting. Ingests any form of data.

LinkLinePlus

LinkLinePlus

by Bashen

(0 reviews)

Provides a secure web-based system for complaint submission, investigations, document upload and case management.

Provides a secure web-based system for complaint submission, investigations, document upload and case management.

Cention Contact Center

Cention Contact Center

by Cention Group

(0 reviews)

Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.

Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.

Infopulse SCM

Infopulse SCM

by Infopulse

(0 reviews)

Designed to provide security governance, compliance and risk management all in one solution, Infopulse Standards Compliance Manager

Designed to provide security governance, compliance and risk management all in one solution, Infopulse Standards Compliance Manager