Complaints reporting in real-time, allowing escalation of open complaints and reporting of closed complaints for review. Calculation of days taken to closure and prompts required actions in accordance with FCA regulation. Question sets covering regulatory reporting and MI to establish root cause and remedial actions are captured giving both granular and high-level governance through online reports.

EthicsPoint's centralized system provides a place to view and manage all reports of misconduct. All your issues are collected: from our world class hotline services, face-to-face conversations, or even incidents raised through questionnaires from our PolicyTech management system. Manage multiple complaint programs from investigation through resolution in a consistent and customizable workflow, and use robust analytics to run reports and view trends within your organization.

With the complaint management software ConSol CM / Complaint, you can process customer complaints company-wide. Workflow-controlled, structured, and efficient. Use the system to check complaints and warranty claims, store all communication with the customer and manage returns, repair processes, and returns as required. ConSol CM / Complaint includes exchange and repair processes, integrated e-mail communication and error analyzes for your QA.

Customer Service and Support Application for Office 365, Teams and SharePoint captures requests from customers and clients using our portal, email, mobile platforms, and the web, turning those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets. Customers will benefit from quick and accurate responses.

UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint management needs, enabling your organisation to adhere to regulations, improve service levels and enhance customer experience. We provide industry specific solutions for most business sectors.

O Gladly é uma plataforma de atendimento ao cliente radicalmente pessoal. Ao contrário das plataformas de atendimento ao cliente legadas, que são centradas em casos, o Gladly é centrado nas pessoas e permite, de maneira diferenciada, uma conversa única e duradoura com o cliente. O Gladly capacita algumas das empresas de consumo mais inovadoras, como JetBlue, JOANN e TUMI, a fornecer experiências excepcionais ao cliente e tornar o atendimento ao cliente uma vantagem competitiva.

O sistema de gestão de reclamações Everest é um líder comprovado com mais de 20 anos no mercado. Personalize a configuração do Everest de acordo com o processo e objetivos. Rastreie reclamações, defeitos de produtos, devoluções e reparos, entre outros. Emita ações corretivas internamente e para fornecedores. Com o Everest Hosted, a implementação é eficaz e eficiente. Além disso, o suporte do Everest está sempre disponível para ajudar. Melhore o atendimento ao cliente e a qualidade ao mesmo tempo em que atende e supera os padrões de conformidade do setor.

Manage complex customer feedback and elevate the customer experience with Aptean Respond. Respond is a complaint management platform that helps teams capture and resolve complex customer complaints while identifying areas for business and process improvement. Design your ideal complaint management process, drive quality and efficiency with customizable templates and escalation paths, and identify trends and root causes with Responds interactive dashboards and reporting tools.

Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition.

Easily integrated into any organisation’s existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help effortlessly track, organise, manage and answer the toughest support challenges. Providing effective support for users is a priority for today’s businesses and NetSupport ServiceDesk’s fully customisable and intuitive browser-based interface makes it easy for technicians to maintain both desktop and mobile platforms while delivering robust workflow processes.

Software para automatizar e rastrear todo o ciclo de vida de uma reclamação do cliente, desde o registro até a resposta, com espaço para anexos.

mycustomerfeedback.com is a cloud based customer complaint and feedback management service that lets organisations of all sizes easily manage all complaints and feedback without the need to install and support an on premise software solution. Our unique on-line service lets you quickly capture, manage and analyse every customer query, comment and complaint to help you improve your company's profitability and give you a competitive business advantage.

Web-based solution that provides business process management delivering contextual performance support, compliance and more.

Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers.

Affordable cloud-based Complaints Management system with workflows that automate processes, integrated Corrective and Preventive Action (CAPA) capabilities, automatic email task notifications and advanced analytics and reporting, so you can identify and address issues proactively. Can integrate with other isoTracker modules to provide a comprehensive QMS system.

QADEX brings every aspect of food safety, quality management systems, compliance, customers and new product development together in one simple dashboard. Its unique user friendly, real time features allow technical managers to see at a glance how their operations are performing and, should a problem arise, identify corrective actions. Working in partnership with our customers and their global supply base we ensure that information required from suppliers is timely and accurate.

Customer Case Management System for Retailers with in-store or/and online sale. Features include history and tracking on all cases. Multiple Languages. You can share cases with your suppliers. Email service to your customers with case updates. Handle as many stores and cases as you like from one single platform. Case management for you and your customers. Increase productivity by 68%. Reduce processing time by 72%

SaaS workflow automation tool with regulatory and internal integration, document mgmt., ad hoc reporting. Ingests any form of data.

Bespoke software, Zero-code: digitise your business fast with the our business process management platform.

Risk and compliance are issues that cant be ignored. However, it can be difficult and time- consuming to keep up with the ever-changing regulations that affect firms. However, Riliance has the solution. Weve developed purpose-built software, consultancy and training that take the time and trouble out of compliance.

FCS Recovery é um sistema de gestão de problemas multilíngue, baseado na Internet, para reclamações e incidentes com hóspedes e visitantes, criado para substituir o livro de registro tradicional para o setor de hotelaria. Rastreia e registra o status de reclamações, acidentes, ferimentos e emergências incidentes no hotel para hóspedes, visitantes e até mesmo funcionários do hotel, se for o caso, juntamente com itens de ação de resolução que são atribuídos automaticamente ao pessoal relevante.

Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our offer is designed to help companies to optimise customer service experience and increase customer knowledge.

Provides a secure web-based system for complaint submission, investigations, document upload and case management.

A comprehensive complaints management system supporting both the General Market and the Lloyd's of London Market complaints management regulatory processes.

O NeeyamoWorks é um pacote global de tecnologia de RH criado para dar suporte à sua força de trabalho global, não importa seu tamanho, diversidade, presença geográfica ou complexidade. O NeeyamoWorks é uma solução de tecnologia de RH pronta para o futuro com um design intuitivo, proporcionando uma experiência superior aos funcionários.

Voxya is an online consumer complaint forum that helps consumers to raise a voice against consumer fraud or online fraud.

Simple complaint management app designed for users to track their complaints and follow through on how it resolves with few clicks.

IssuTrax is a flexible issue tracking & management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax streamlines incoming issues and automatically assigns them to the appropriate team via a flexible workflow engine to maintain proper ownership giving staff the details needed to focus on their most immediate tasks and providing management a real-time picture of activity

Application allows an instant messaging chat box between tourist facility and technician. System permits to open a specific ticket for each type of request and tourist accommodations have the chance to directly contact operators reducing waiting times and improving the service offered for customers.

The AssurX Complaint Management solution automates management of the entire complaint lifecycle. Following industry best practices, the Complaints Management process guides users through intake, investigation, root cause analysis and regulatory reporting. Built-in configuration capabilities move complaints to closure while meeting compliance requirements and improving product safety and customer satisfaction. The solution provides the most efficient path from complaint intake to resolution.

Cloud-based complaints management platform for financial services organisations.

Improve your Customer Care with the 1st platform in Italian of Smart Helpdesk and Knowledge Base.

Solução de gestão de reclamações que ajuda a otimizar as comunicações omnichannel, gerenciar contatos e conduzir mensagens com segmentação geográfica.

Wrap up your website with a smarter feedback platform, that not only visually tracks tasks but creates a digital roadmap. Morris makes team and client feedback simple by creating a data-driven tasks for straightforward communication. Why complicate the process? Simple feedback should be, well...simple.

The Intelex Customer Complaints Management software application provides users with a central location to effectively track and manage customer complaints and all corresponding follow-up actions. In addition, this simple and effective solution enables the reporting of any standard nonconformance that may stem from a given complaint.

A Binds é uma solução ágil para medir os níveis de satisfação dos clientes de uma empresa, através do envio de pesquisas customizadas por email, widgets e mensagem. Com um painel de controle que pode ser personalizável com as cores e o design da marca, e também parametrizável, a Binds permite que as empresas escolham quais informações colocar nas pesquisas, e definam os critérios sobre o seu envio, além de possibilitar o atendimento pela plataforma aos clientes satisfeitos e insatisfeitos.