ITSM Software

ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support. These applications guide IT organizations through the planning, design, development, delivery, and support of their services. ITSM solutions encompass such areas as Help Desk and IT Service.

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Samanage

Samanage

by Samanage

(455 reviews)
Samanage is the most reviewed and highest rated ITSM solution. Our service desk simplifies complex tasks and automates basic ones, while providing loads of metrics, reports, and configurations, without being overwhelming. Samanage lets you easily follow the ITIL framework, you'll achieve faster ticket resolutions, improve SLAs, and waste less time repeating the same task over and over. Deliver faster, smarter services and stop living fire to fire. Learn more about Samanage Save valuable time & allow yourself to deliver faster & smarter services with the most reviewed & highest rated ITSM solution. Learn more about Samanage
Freshservice

Freshservice

by Freshworks

(328 reviews)
Maintain inventory of your organization's IT and non-IT assets like contracts, hardware, software, and track asset details throughout its lifecycle with Freshservice's asset management. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management, and enhanced impact analysis. Learn more about Freshservice Manage your Assets from Purchase till Retirement with Ease Learn more about Freshservice
SysAid

SysAid

by SysAid Technologies

(99 reviews)
SysAid's award-winning ITSM includes everything you need for effective IT service management (ITSM) in a single ITIL-aligned solution. SysAid's ITSM includes a powerful incident and service request management module plus other core ITIL capabilities such as problem management and change management. Included are asset management capabilities along with modern-day IT support must-haves like an end-user self-service portal. Get a Free Trial today or contact us to see what SysAid can do for you. Learn more about SysAid Easily manage all your ITSM activities with a proven IT solution. Youll find all the essentials you need in one dashboard. Learn more about SysAid
Cherwell Software

Cherwell Software

by Cherwell Software

(123 reviews)
Cherwell Service Management is a powerful IT Service Management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration, customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy solutions. Our codeless architecture means you can add new functionality without modifying a single line of code, integrate easily with 3rd party applications and upgrade without fear of breaking what you've built. Learn more about Cherwell Software We're an innovative IT Service Management and Asset Management platform provider looking to make the world of IT a better place. Learn more about Cherwell Software
ConnectWise PSA

ConnectWise PSA

by ConnectWise

(127 reviews)
Made for companies that sell, service, and support technology, ConnectWise Manage is the #1 business management platform worldwide. Today, more than 100,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. The platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, cloud services and business analytics that dramatically streamline a company's operations. Learn more about ConnectWise PSA ConnectWise Manage helps you organize your business around one centralized system, so your organization can easily connect. Learn more about ConnectWise PSA
Web Help Desk

Web Help Desk

by SolarWinds Tools

(86 reviews)
With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. Learn more about Web Help Desk Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use. Learn more about Web Help Desk
SolarWinds RMM

SolarWinds RMM

by SolarWinds MSP

(19 reviews)
Remote Monitoring & Management is the number one remote management platform on the market for a reason: it gives you the most comprehensive set of tools to secure, maintain, and improve IT operations. The web-based console provides integrated patch management, antivirus, web content filtering, backup and recovery, remote access, automated monitoring and maintenance, and more. Automation capabilities allow routine tasks to be easily automated and robust reports deliver complete visibility. Learn more about SolarWinds RMM Powerful, flexible IT management tool that includes remote access, patch management, antivirus, asset tracking, backup, and monitoring. Learn more about SolarWinds RMM
mHelpDesk

mHelpDesk

by mHelpDesk

(698 reviews)
mHelpDesk is the #1 easiest and most powerful solution for your ITSM business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately. Learn more about mHelpDesk The fastest, easiest, and highest value ITSM software to automate everything from first customer contact to getting paid. Learn more about mHelpDesk
Service Desk

Service Desk

by InvGate

(64 reviews)
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Learn more about Service Desk Intuitive web-based service desk software to manage, analyze, and automate your IT service support. Learn more about Service Desk
ServiceDesk Plus

ServiceDesk Plus

by ManageEngine

(110 reviews)
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ServiceDesk Plus Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ServiceDesk Plus
C2 ATOM

C2 ATOM

by C2 Enterprise

(11 reviews)
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. Learn more about C2 ATOM Powerful web-based IT service management software helping your organization modernize ITSM to provide extraordinary service delivery. Learn more about C2 ATOM
Salesforce

Salesforce

by Salesforce Service Cloud

(292 reviews)
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Learn more about Salesforce With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Learn more about Salesforce
Alloy Navigator

Alloy Navigator

by Alloy Software

(26 reviews)
Achieving high levels of customer service while managing complex IT operations is critical for any organization. That's why we designed Alloy Navigator's intuitive and collaborative IT Service Management capabilities that transparently integrate with the flexible beauty of intelligent workflow, insightful dashboards and on-the-fly views. Combined with powerful Asset Management tools, Alloy Navigator is your complete IT management solution. Learn more about Alloy Navigator Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator
Naverisk RMM & PSA

Naverisk RMM & PSA

by Naverisk

(21 reviews)
Naverisk is an excellent Remote Monitoring & IT Service Management solution for MSPs and IT service providers. Wrapped in a single, all-in-one solution, Naverisk provides tools for device and network scanning & IP monitoring, alerting, auditing, patching, reporting, ticketing, workflow, automation, scripting, and much more. Plus, our partners enjoy exceptional 24/7 global support for the platform at no additional cost. Get a Free Trial today! Learn more about Naverisk RMM & PSA All-in-One IT Service Management software designed for managed service providers to manage IT services & remote monitoring Learn more about Naverisk RMM & PSA
Kaseya VSA

Kaseya VSA

by Kaseya

(100 reviews)
Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates all your key management capabilities into a single platform. VSA makes your IT staff more productive, services more reliable, your systems more secure, and your value easier to show. VSA capabilities include: Remote Monitoring, Remote Control, Help Desk, Patch Management, AV/AM, Process Automation, and more. Learn more about Kaseya VSA Easy to use help desk software that can handle ITIL aligned service management. Learn more about Kaseya VSA and start your free trial. Learn more about Kaseya VSA
Jira Service Desk

Jira Service Desk

by Atlassian

(181 reviews)
Jira Service Desk is rated the #1 Most Popular and Affordable ITSM software. Built on Atlassian's Jira Software, Jira Service Desk has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian Learn more about Jira Service Desk
Opsgenie

Opsgenie

by Atlassian

(102 reviews)
Opsgenie is a powerful alerting and on-call management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. With over 200 deep integrations and a highly flexible rules engine, Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Opsgenie tracks all activity and provides actionable insights to improve productivity and drive continuous operational efficiencies. Learn more about Opsgenie Top Rated: Opsgenie is a powerful alerting and on-call management platform for Dev and Ops teams operating always-on services. Learn more about Opsgenie
NinjaRMM

NinjaRMM

by NinjaRMM

(39 reviews)
NinjaRMM is an all-in-one IT service management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including windows and mac endpoints, perform patching, access remotely, deploy and run antivirus scans, automate scripts across all devices, monitor website performance and more. Built on an easy and intuitive cloud-based platform, you can get up and running in 5 minutes, no servers required. Learn more about NinjaRMM NinjaRMM is the easiest, all-in-one remote IT service management and monitoring solution that IT professionals love. Learn more about NinjaRMM
IT Glue

IT Glue

by IT Glue

(25 reviews)
IT Glue is an award-winning documentation platform that allows for efficient storage and retrieval of all the documentation you need to help your MSP run better. By integrating PSA and RMM data, we can help increase your efficiency, and reduce onboarding times by even more. By eliminating wasted time from your business, IT Glue gives you more time to focus on what matters - growing your business. Learn more about IT Glue IT Glue is an award-winning documentation platform, helping IT providers dramatically reduce wasted time looking for information. Learn more about IT Glue
Goverlan Reach

Goverlan Reach

by Goverlan Inc.

(62 reviews)
Goverlan Reach is a remote IT support solution for sysadmins, technicians, and engineers. It streamlines IT support and systems management. Goverlan Reach provides: Secure access to your users machines no matter where they are / State-of-the-art Remote Control / Active Directory administration and Password management / Behind-the-scenes systems management / Software and patch distribution / IT Process Automation / Compliance and security management Learn more about Goverlan Reach Goverlan Reach is a remote IT support solution for sysadmins, IT support technicians, and engineers. Learn more about Goverlan Reach
AlertFind

AlertFind

by Aurea

(0 reviews)
When dealing with a cyber attack, you need to shut it down immediately. Limit the damage by contacting your employees with secure, off-network alerts. Using machine learning, artificial intelligence and data science, we pull employee contact info from your company's HRIS to ensure that your contact database is always 100% accurate. You never have to worry about not reaching an employee again with AlertFind's SmartContact feature. Free 30d Trial Learn more about AlertFind The only IT alerting system with a guaranteed 100% complete contact database. Reach employees quickly with secure, off-network alerts. Learn more about AlertFind
Intelligent Service Management

Intelligent Service Management

by ServiceAide

(22 reviews)
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable. Learn more about Intelligent Service Management Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI. Learn more about Intelligent Service Management
OTRS

OTRS

by OTRS

(50 reviews)
OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide the best possible service in a cost effective way. Request a demo today. Learn more about OTRS Fully-managed service management suite that includes ticketing, workflow automation & notification for ITSM professionals. Learn more about OTRS
bpm'online service

bpm'online service

by bpm'online

(75 reviews)
Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence. Learn more about bpm'online service Intelligent service management platform to accelerate service delivery and customer delight Learn more about bpm'online service
Wrike

Wrike

by Wrike

(1,172 reviews)
Wrike is online work management software that helps your team streamline incoming bug requests with built-in forms, automatically assign correct teams and track progress on timelines or kanban boards. With Wrike, you'll be able to create and delegate tasks, track deadlines, visualize your plans on the Gantt chart, and share reports. Wrike also offers advanced features like Custom Workflows, advanced security, restricted data access, and more. The perfect fit for teams of 20+. Learn more about Wrike Streamline incoming requests, track work progress, and manage IT projects with Wrike. Perfect fit for teams of 20+. Learn more about Wrike
Vision Helpdesk

Vision Helpdesk

by Vision Helpdesk

(27 reviews)
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Vision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management and more. Vision Helpdesk is trusted by 15000 plus companies across the globe since 2007. Learn more about Vision Helpdesk Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Learn more about Vision Helpdesk
LogMeIn Rescue

LogMeIn Rescue

by LogMeIn

(71 reviews)
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Learn more about LogMeIn Rescue
SupaDESK

SupaDESK

by SupaTools

(12 reviews)
SupaDESK is a fully integrated ITSM solution based on ITIL principles. It offers full Service Desk functionality including Incident, Request, Problem, Service and SLA Management. There is built-in Active Directory integration, Service Catalog and Self-Service interface. A mobile app is also available for remote ticket management. Can be integrated with SupaCMDB module to provide full asset management solution. Learn more about SupaDESK Service Desk software based on ITIL principles with integrated CMDB. SaaS or on-premise deployment - low cost! Learn more about SupaDESK
QuestDesk Solutions

QuestDesk Solutions

by QuestDesk Solutions

(11 reviews)
Close tickets faster through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary. Improve consistency and control with workflow automation that guides your Service Desk technicians through your preferred processes, automating emails and other backend actions. Learn more about QuestDesk Solutions An enterprise-level service management solution designed for organizations of all sizes. Learn more about QuestDesk Solutions
ChangeGear

ChangeGear

by SunView Software

(25 reviews)
The modern enterprise requires a flexible ITSM platform solution capable of managing, maintaining and configuring a myriad of digital services for all part of the business not just IT. ChangeGear by SunView Software combines proven best practices, an innovative AI framework, and an unparalleled user experience for less cost than the competition. Get all the tools you need to easily build, configure, automate, and deploy services for incident management, problem, change, self-service and more. Learn more about ChangeGear ChangeGear by SunView Software delivers enterprise-grade ITSM that's fast to implement, easy to configure & less costly to maintain. Learn more about ChangeGear
Agiloft

Agiloft

by Agiloft

(26 reviews)
Agiloft CRM provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo - so you get a trial system that you can actually use and a fast, affordable deployment. Agiloft addresses even the most sophisticated requirements in record time and provides integrated modules for reseller management, contract management and customer support. Start today with a free custom demo. Learn more about Agiloft Agile enterprise CRM with customer support and contract management. Workflows and reports manage customers, resellers and sales teams. Learn more about Agiloft
Vizor HelpDesk & IT Assets
Vizor is a comprehensive helpdesk issue tracking system for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. Vizor ServiceDesk is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Click here to test drive now. Learn more about Vizor HelpDesk & IT Assets Comprehensive helpdesk issue tracking for IT end user and customer support. Learn more about Vizor HelpDesk & IT Assets
Zendesk

Zendesk

by Zendesk

(1,648 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,648 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

by Zendesk

(1,648 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,648 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

by Zendesk

(1,648 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

by Zendesk

(1,648 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,648 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,648 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,648 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
QuickBase

QuickBase

by QuickBase

(175 reviews)
Used by over 50 of the Fortune 100, QuickBase is the fastest, easiest and most flexible way to manage all data center essentials, regardless of size, location or industry. QuickBase is a web-based platform from which workgroups can create unlimited customizable applications to centrally monitor and manage data center performance. Get your 30-day free trial now! Manage your IT team with the fastest, most flexible no-code ticket management system.
Kayako

Kayako

by Kayako

(135 reviews)
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
PagerDuty

PagerDuty

by PagerDuty

(41 reviews)
PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. PagerDuty offers hundreds of native integrations with operations tools, as well as automated scheduling, advanced reporting, and guaranteed reliability. Cloud software that connects people, systems & data into a single view for visibility and actionable intelligence across operations.
LogMeIn Rescue

LogMeIn Rescue

by LogMeIn

(71 reviews)
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
TOPdesk

TOPdesk

by TOPdesk

(17 reviews)
TOPdesk is one of the fastest-growing service management providers worldwide, with offices in 10+ countries. We have over 4500 customers worldwide, supported by 600 specialists, from developers to consultant and support. Our goal? Guide you towards service excellence: making your Service Management smarter, easier and more fun. ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently.
Xperience

Xperience

by Basis Information Technology

(0 reviews)
Owner web based application made for the management of IT service management processes. Owner web based application made for the management of IT service management processes.
iSupport

iSupport

by iSupport Software

(31 reviews)
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. End users can submit requests for service, search for solutions, and view the status of their open incidents.
BigPanda

BigPanda

by BigPanda

(0 reviews)
BigPanda is a data science platform that centralizes and correlates massive volumes of IT alerts, enabling IT teams to detect & resolve critical issues 90% faster. We empower IT teams to keep up with the explosive scale & complexity of modern data centers by automatically correlating alerts from your monitoring systems, including Nagios, Zabbix, New Relic, Pingdom, Puppet, Chef, CloudWatch, Ansible, PagerDuty and many more. To help IT manage the increasing scale and complexity of their IT infrastructure.
IT Service Management

IT Service Management

by Sunrise Software

(0 reviews)
Enables you to take full control of your IT operations and offer exceptional customer service. Enables you to take full control of your IT operations and offer exceptional customer service.
EasyVista

EasyVista

by EasyVista

(2 reviews)
Cloud-based solutions designed to support your organization's current ITIL maturity and IT service management strategy. Cloud-based solutions designed to support your organization's current ITIL maturity and IT service management strategy.
assyst

assyst

by Axios Systems

(2 reviews)
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services. The world's most advanced best practice based IT service management software solution.
CMDBuild

CMDBuild

by Tecnoteca

(1 review)
CMDBuild is an enterprise open source solution for the IT asset management (CMDB, ITAM) It's intended to shape and manage the IT asset database and support management workflows according to ITIL Best Practices. The CMDBuild configuration tools allow to activate acompleteCMS (Configuration Management System) to managetheIT Department. Thanks to its high configurability, it is a good tool to configure customizable solutions for the IT governance but also for the asset management in general. CMDBuild is the integrated solution for the Service Desk management. High configurable, ITIL compliant, multilanguage and open source.
TeamDynamix

TeamDynamix

by TeamDynamix

(5 reviews)
TeamDynamix offers a single work management platform for project, portfolio, and service management. The TeamDynamix suite of project and ticket tracking, reporting, and portfolio management software provides the tools necessary for successful IT governance, resource management, and service desk management. TeamDynamix is used by organizations in Higher Education, K-12, and State & Local Government. Project, portfolio and service management solutions in a single work management platform.
vFire

vFire

by Alemba

(2 reviews)
Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of heritage, Alembas specialist Service Management software is trusted by a large number of Enterprise-scale organizations across the globe. vFire is an Enterprise level IT Service Management Software tool developed by Alemba.
eyeShare

eyeShare

by Ayehu Software Technologies

(1 review)
Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu automation & orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe. Next Generation IT Automation & Orchestration Platform - A force multiplier for IT and security operations
CA Service Desk Manager

CA Service Desk Manager

by CA Technologies

(7 reviews)
Take a proactive approach to IT service management. Take a proactive approach to IT service management.
LANDESK Service Desk

LANDESK Service Desk

by ivanti

(7 reviews)
LANDESK Service Desk manages and automates the lifecycle of ITSM processes to modernize your service delivery and IT support. It helps to optimize services, offers end users exceptional experiences, and supports business agility to meet the needs of the digital enterprise. Available on- premise, in the cloud, or as a hybrid model, the solution it integrates easily with third-party systems and applications. You gain the data and the ability to take action. Easy - Codefree - Process driven IT service management. On-premise / cloud. ITIL verified processes plus integration and automation within and beyond the service desk.
TechSuite

TechSuite

by RepairTech

(4 reviews)
RepairTech makes automated computer repair software design specifically for IT Professionals. Instead of manually running through every tool on your checklist, simply use TechSuite, select what you want to run ahead of time, click start, and come back to a full HTML report. TechSuite automates over 300 commonly used utilities, and should be on every serious technician's bench. Learn more at repairtechsolutions.com, and make sure to check out the free trial. RepairTech's suite of software automates the computer repair process.
BOSS Solutions

BOSS Solutions

by BOSS Solutions

(56 reviews)
BOSS Solutions software is available for both On Premise and SaaS environments. BOSS provides capabilities that address requirements for Help Desk/Service Desk, Asset Management and Tracking, and other Service Management applications. Powered by its ITIL based solutions, BOSS has gained significant knowledge in implementing ITSM best practices and helped customers to improve overall efficiency and user satisfaction. Major features and capabilities include, Automatic Discovery, Incident Managemen Software is available for On Premise and SaaS and solutions provides capabilities that address requirements for Help Desk/Service Desk,
ServiceTonic

ServiceTonic

by ServiceTonic

(1 review)
ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers. From sma Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
Navvia

Navvia

by Consulting-Portal

(0 reviews)
The Navvia Process designer is a SAAS application that helps organizations Assess, Design and Govern IT or Business processes. With a familiar drag and drop interface organizations can quickly, easily and collabratively design processes and publish contextual documentation that can be viewed by anyone in he company. Navvia also comes with the capability to conduct process capability assessments and track process governance. Navvia comes with templates for ServiceNow, ITIL, COBIT, ISO20000. The Navvia Process Designer is the easiest and most cost effective way to design, document and share IT or business processes.
Motadata

Motadata

by Motadata

(26 reviews)
Motadata is an IT analytics software platform that derives business insights by real-time processing, correlation and intelligent visualization of IT network and security information data. It unifies traditionally segregated security operation and network monitoring, management and data analytics functions into a single platform. It has plugin driven architecture which makes it highly customizable as per customer requirements. Motadata is a registered trademark of Mindarray Systems Pvt. Limited. A platform that derives business insights by real-time processing, correlation and intelligent visualization of IT data.
CloudMonix

CloudMonix

by Paraleap Technologies

(9 reviews)
CloudMonix provides advanced cloud monitoring and automation for applications and services deployed on the Microsoft Azure cloud platform. IT administrators are able to gain deep insight into their Azure applications, get immediate alerts and notifications when things go wrong, setup automated self-healing actions and much more. Microsoft Azure support includes but is not limited to: - Azure Cloud Services - Azure Virtual Machines (Windows and Linux) - stand-alone Windows Server Deep support for Microsoft Azure. Insight into production environments and middleware. Automatic self healing.
Mproof

Mproof

by Mproof

(2 reviews)
IT Service Management has evolved over the years to become infinitely more customer-centric, service-focused and automated. Your employees and customers rely on you to deliver the services that allow them to get their jobs done in the most effective way. Todays ITSM software should deliver end-to-end services effectively across the enterprise and automate, standardize and improve processes. These are exactly the type of services Clientele ITSM has to offer. Contact your Sales-rep today! Clientele ITSM offers a wide array of possibilities for every service organization. Start optimizing your work processes today.
OneSoft Connect

OneSoft Connect

by OneSoft Connect

(22 reviews)
Manage Anything. OneSoft match your business just like LEGO! Simplify your life and manage most of your day-to-day issues from one environment. Say goodbye to your messy documents, spreadsheets or apps. Manage tasks, meeting minutes, activities with customers, on your projects, assets, opportunities, contracts and many others. you're drowned in documents and appkch? Manage anything. OneSoft match your business just like LEGO! Say goodbye to your messy documents, spreadsheets and many apps.
IT Alerting

IT Alerting

by Everbridge

(2 reviews)
IT operational response management; Automate communication, collaboration and orchestration for faster service recovery and delivery. IT operational response management; Automate communication, collaboration and orchestration for faster service recovery and delivery.
ITSM 365

ITSM 365

by Naumen

(0 reviews)
ITIL compatible cloud IT process automation and service desk software for service businesses with up to 30 employees. ITIL compatible cloud IT process automation and service desk software for service businesses with up to 30 employees.
IncidentMonitor

IncidentMonitor

by Monitor 24-7

(6 reviews)
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available
SerioPlus

SerioPlus

by Serio

(0 reviews)
Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package. Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.
Remedy IT Service Management

Remedy IT Service Management

by Remedy IT Service Management

(70 reviews)
BMC Remedy IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Remedy IT Service Management and Remedy OnDemand are the most complete and capable IT service management for your enterprise. Radically redesigned to set a new standard for IT service management on-premises or in the cloud.
SMART SERVICE DESK ITSM

SMART SERVICE DESK ITSM

by SMART Service Desk

(30 reviews)
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days. A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001
Octopus

Octopus

by Octopus-ITSM.com

(1 review)
Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts. Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting. Octopus is supported by a unique service package. Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.
unitworx

unitworx

by unitworx

(1 review)
unitworx is a fully-integrated IT Service Management Software designed and developed to master the challenges of small and medium sized IT companies or departments. The ITSM software brings together all of the key elements of successful IT management into a single system: Documentation, Monitoring & Ticketing. The users will benefit from the interaction of these modules, an easy-to-use interface, pre-defined workflows and many other features. unitworx is a fully-integrated ITSM Software with all tools for professional IT Management: Documentation, Monitoring & Ticketing.
iET ITSM

iET ITSM

by iET Solutions

(1 review)
iET ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs. With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers a complete package for service management. iET® ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs.
Richmond ServiceDesk

Richmond ServiceDesk

by Richmond Systems

(0 reviews)
Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal. Web-based service desk with customer service portal designed for internal ITSM and external customer support.
Vivantio ITSM

Vivantio ITSM

by Vivantio

(88 reviews)
Vivantio ITSM is the most flexible, reliable, trusted service management solution on the market. The platform scales to meet the complex business needs of large, multi-site organizations, is cost-effective thanks to the unmatched value of flexible licensing and provides insight into all your service efforts with intuitive custom reporting. And it's all backed up by Vivantio's renowned support and implementation teams, here to bring your ideal service management vision to life. Vivantio ITSM is the most flexible, reliable, trusted service management solution on the market.
SUMMIT

SUMMIT

by Symphony SUMMIT

(8 reviews)
SUMMIT is an Enterprise class ITSM/ITOM platform which provides integrated, intelligent & innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution is also featured by Gartner as a 'Cool Vendor' in IT Operations, 2015. SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises and provides tight integration across IT Operation functions, delivering better efficiencies and higher ROI to CIOs. Intelligent, Integrated & Innovative ITIL 2011 certified, unified ITSM Platform for Service, Asset, Availability & Project Management.
ALVAO Service Desk

ALVAO Service Desk

by ALVAO

(0 reviews)
ALVAO is among TOP5 ITIL Gold level process compliant tools. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies. Its interface is very similar to that of Microsoft applications. The application is simple and logical, and resembles email activities. Users can easily become familiar with the system without the need for organizing costly workshops. ALVAO Service Desk complies with ITIL and global standards of ITSM. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies.
versaSRS HelpDesk

versaSRS HelpDesk

by VersaDev

(3 reviews)
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more. Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.
MSM

MSM

by Marval Software

(3 reviews)
Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible. Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.
Oracle IT Service Management
Oracle IT Service Management (ITSM) Suite is the complete, integrated solution that powers information-driven business excellence. Oracle IT Service Management (ITSM) Suite is the complete, integrated solution that powers information-driven business excellence.
Process Management Platform
Central customer request platform for all service providers within an organization. Includes forms, workflows and ticketing. Central customer request platform for all service providers within an organization. Includes forms, workflows and ticketing.
FootPrints

FootPrints

by BMC Software

(16 reviews)
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users. IT service management for mid-size organizations
SupportDesk ITSM

SupportDesk ITSM

by House-on-the-Hill Software

(4 reviews)
SupportDesk ITSM provides organisations with a scalable IT Service Management system for streamlining support processes such as Incident, Problem, Request, Change and SLA Management. This feature-rich solution is available in the Cloud or On-Site, and offers a full reporting suite, configurable knowledgebase, email integration, drag and drop dashboards much more. The software's flexibility means that SupportDesk ITSM can be easily evolved as business requirements develop. Flexible Service Desk solution that allows for effective incident, problem, change, SLA management from an intuitive interface.
Nlyte DCM

Nlyte DCM

by Nlyte Software

(2 reviews)
Nlyte is the leading software company that automates the management of data center service (DCSM). Many of the worlds largest and most sophisticated data centers use Nlyte to become more agile, reduce costs and operate more efficiently. Founded in 2004, Nlyte provides a comprehensive and proven DCSM solution with a modern, web-services architecture. With Nlyte, customers can easily manage all their existing data center processes, resources, policies, assets and interrelationships. A Gartner Magic Quadrant Leader in 2014, 2015, 2016, Nlyte has the largest and most sophisticated DCIM implementations in the world.
MIST.Remote

MIST.Remote

by MIST Technology

(1 review)
Fully featured Active Directory, Windows Network Remote Support Utility, quick user search, easy remote & logging archive, track users activity & remote to your network world wide. MIST Remote Support Software is designed to streamline your IT Support department, reduce time wasted leaving desks and travelling to clients, with MIST Remote you can do it all from your Helpdesk's HQ! Windows Network Remote Support Utility, quick user search, easy remote & logging archive, track users activity & remote to your network
IntaChange Enterprise

IntaChange Enterprise

by Intasoft

(0 reviews)
IntaChange Enterprise is the innovative web-based change management software that is ideal for any industry. It lets managers control complex IT and business processes by administering all change requests from a central point. IntaChange is totally secure and ensures that accurate records are kept with full audit trails for regulatory compliance. Innovative, online change management software for complete change control in an automated, simple to use system.
Activate

Activate

by Activate

(0 reviews)
Self Service Provisioning product that allows Business Users to perform task that would normally be done manually by the Service Desk. Activate automates the process from the user request, business owner approvals to the actual fulfillment. Management of Distribution Lists, Folder Access, Software and Hardware, Sharepoint, User Provisioning and Passwords are all automated offering faster service and lower cost with greater security. Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk.
Chime for Lync

Chime for Lync

by Instant Technologies

(0 reviews)
Chime for Lync is a comprehensive ITSM service desk application that uses Microsoft Lync for click-to-chat functionality. Some of the key features of Chime include: expert answers, customizable routing settings, system and agent-based dashboards, extensive charting and reporting options, and customizable queues to fit any line of business. Instant Chime leverages Microsoft Lync to enable service desk operations and even allows for escalation to voice and video chats for faster case resolution. ITSM service desk application using Microsoft Lync for click-to-chat functionality.
Remote Support Software

Remote Support Software

by PROXY Networks

(0 reviews)
Proxy's new Pro 8 remote access software allows for remote access of computers, ensuring the safety and security of your computer. With remote access, a properly authorized technician is given access to your PC to fix any glitches that come your way. The best part? You don't even need to be at your computer. Always-on service means that your computer can be accessed while it is unattended as well as attended, without disturbing the user. It is a web based remote support solution for enterprises and SMBs across industries, helping improve efficiency for IT support teams.
Gensys X

Gensys X

by SPS

(0 reviews)
Agile Business and IT Service Management software for active asset management and monitoring. Agile Business and IT Service Management software for active asset management and monitoring.
Wolken Service Desk

Wolken Service Desk

by Wolken Software

(0 reviews)
An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure. An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure.
Spiceworks Network Monitor

Spiceworks Network Monitor

by Spiceworks

(331 reviews)
Monitor all your devices easily and in one place! With Spiceworks Network Monitor you can keep an eye on your servers and SNMP-enabled devices like routers and switches from one dashboard. Youll have total visibility over your network, so you can catch issues before any of your users, and be the IT hero you were meant to be. After work hours, rely on email alerts to keep you updated of the critical issues affecting your systems. All of this, and its free! Download Network Monitor now. Real-time monitoring, email alerts, monitor multiple devices in one dashboard, easy-to-use for Windows and Linux servers & switches.
ServiceDesk Plus MSP

ServiceDesk Plus MSP

by ManageEngine

(110 reviews)
ServiceDesk Plus MSP is a web-based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive service desk that includes a streamlined ticketing system; centralized account management features; built-in modules for IT asset, problem, and change management; remote control; advanced reporting and analytics; seamless integrations with native and third-party applications; and a lot more. ServiceDesk Plus MSP is an ITIL-ready service desk for managed service providers with features built on ITSM best practices.
Remedy ITSM

Remedy ITSM

by ITConcepts

(70 reviews)
Comprehensive ITSM solution that helps to simplify the connection between people and information. Comprehensive ITSM solution that helps to simplify the connection between people and information.
Service Desk

Service Desk

by InvGate UK

(64 reviews)
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Intuitive web-based service desk software to manage, analyze, and automate your IT service support.
Service Desk

Service Desk

by InvGate SRL

(64 reviews)
InvGate Service Desk es un software 100% web, basada en ITIL, con una interfaz de usuario sin precedentes. Cuenta con Gestion de Incidentes, Problemas, Cambios, Asset y Base de Conocimiento. Imbatible colaboracion, poderosa automatizacion y gestion inteligente de solicitudes. Multi-tenant cloud-based SaaS o implementacion On-Premise. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing y Gamification. Software intuitivo 100% web para su Service Desk. Imbatible colaboracion, poderosa automatizacion y gestion inteligente de solicitudes.
Wix Answers

Wix Answers

by Wix

(15 reviews)
Wix Answers is the professional customer support platform made for small businesses. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships with your customers. Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.
4me

4me

by 4me

(13 reviews)
4me was built from the ground up to support SIAM and the collaboration of an unlimited number of service providers. Not just by re-creating records in different service management tools but by allowing service providers and organizations to seamlessly work together (even when using a different tool) on any request a customer may have. Enterprise-class IT service management application built for multinational organizations around Service Integration and Management.
Avast Business Managed Workplace
With Managed Workplace, IT service providers can quickly assess vulnerabilities, secure weak points, monitor anomalies, and seamlessly recover data in the event of an attack, all from a single dashboard. Managed Workplace brings a cost-effective, easy-to- use, multi-tenant security lens to remote monitoring and management, enabling MSPs to grow their business, differentiate their services, and build customer loyalty. Put security at the core of your practice.
Virima

Virima

by Virima

(7 reviews)
Virima IT Service Management (ITSM) builds upon Virima's proven, powerful, and flexible IT asset discovery, visualization, and asset management (ITAM) solutions. Virima ITSM helps IT Operations professionals take control of their IT environments, deliver the services their users need and want, make more informed and insightful decisions, and maximize the business value of their IT investments. Automate and improve ITIL service delivery, make better decisions, and maximize the value of your IT investments with Virima ITSM.
YOUZER

YOUZER

by YOUZER

(4 reviews)
With Youzer, you manage all the accounts, the software and hardware assets from a single centralized tool made for IT, HR and managers. Follow in real time the use of the assets for all your employees from onboarding to offboarding and optimize the cost for your company. Affect, create, deactivate and protect your IT and "non-IT" assets. Youzer is a powerfull online software that helps companies to manage the IT accounts and assets of their employees.
VMware Service Manager

VMware Service Manager

by VMware

(2 reviews)
Designed to automate ITSM providing integrated operations management, service catalog, change and incident management, and more. Designed to automate ITSM providing integrated operations management, service catalog, change and incident management, and more.
Cockpit IT Service Manager

Cockpit IT Service Manager

by Cockpit ITSM

(1 review)
ITSM solution that integrates asset management, task scheduling, ticketing, and more. ITSM solution that integrates asset management, task scheduling, ticketing, and more.
sitehelpdesk-IT

sitehelpdesk-IT

by Sitehelpdesk.com

(0 reviews)
Specifically designed for internal IT Service Management. Includes all the features of sitehelpdesk plus the practical application of the ITIL recommendations. Specifically designed for internal IT Service Management taking it beyond ITIL and into the real world.
.Biz

.Biz

by EasyAccess Business Solutions

(0 reviews)
An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices. An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices.
Hornbill Service Manager

Hornbill Service Manager

by Hornbill Corporate

(0 reviews)
Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution. Collaborative ITSM is a fresh approach, combining innovative collaboration technology, ITSM best practice, and powerful business process automation. Hornbill Service Manager is ideal for service desks that need to get up and running quickly, with intuitive deployment of ITSM best-practice. Collaborative ITSM breaks down silos, enabling teams to deliver better outcomes, by working together on common goals. Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM.
Valuemation

Valuemation

by USU

(0 reviews)
Valuemation is a modular, well-integrated software suite for efficient support of your operational IT service management. You can soon get your solution up and running thanks to preconfigured, out-of-the-box processes that are fully compliant and certified according to the ITIL best practices. Also, you can make adaptations by customizing the solution on your own thanks to simple configuration and without the need for programming or the cost of service work by outside parties. Valuemation is a modular, fully ITIL-compliant software suite for efficient support of your operational IT service management.
Anakage

Anakage

by Anakage

(0 reviews)
An end user support platform to manage and reduce support tickets. An end user support platform to manage and reduce support tickets.
Provance ITSM

Provance ITSM

by Provance Technologies

(0 reviews)
Provance IT Service Management is an integrated IT Service and Asset Management solution powered by Microsoft Dynamics 365. Provance ITSM lets you capitalize on your existing investments in Microsoft productivity and management solutions, for more cost-effective and high-quality IT service delivery. As a PinkVerify certified solution, Provance ITSM lets you leverage built-in ITIL best practices that can be easily modified and automated without coding. Provance IT Service Management is an integrated IT Service and Asset Management solution powered by Microsoft Dynamics 365.
iTwiz

iTwiz

by Snuvik Technologies

(0 reviews)
iTwiz is a cloud based Analytical tool for Information Technology Service Management (ITSM). iTwiz unlike other BI tools has the flexibility to leverage the existing Business Intelligence Platform or utilize the inbuilt cloud platform. iTwiz provides insightful key performance indicators (KPIs), role-based dashboards, and flexible analysis which are required to enable optimum management of IT services. It works with seamless integration to ServiceNow platform. A cloud based ITSM analytics tool which helps in Corrective, Predictive and Prescriptive analytics on ITSM data of your organization.
Nilex Service Platform

Nilex Service Platform

by Nilex

(0 reviews)
Nilex offers fully customizable, web and mobile responsive ISMT solutions that enable complete control over business processes. Ticket Management, Asset Management, Service Catalog, Shared Services, or Customer Support are just a few of all the solutions and services that Nilex can offer. We introduce functions full customized for customer needs and develop modules according to ITSM standards. Nilex system features follow best practice in development giving flexible and scalable handling system. Ticket Management, Asset Management, Service Catalog, Shared Services, Customer Support are just few of solutions that Nilex can offer.
DERDACK Enterprise Alert

DERDACK Enterprise Alert

by Derdack

(0 reviews)
DERDACK Enterprise Alert is an alert notification & mobile response software for operations teams in manufacturing, utilities, IT services, transport & logistics. It automates alert flows, accelerates responses to critical incidents, minimizes false alerts and reduces unexpected downtime by 60%.DERDACK Enterprise Alert is an on-premise/hybrid cloud solution for larger enterprises and organization Automates alert flows, accelerates responses to critical incidents and reduces unexpected downtime by 60%.
IQ 360

IQ 360

by IQ Telecom

(0 reviews)
IQ 360 is a web-based, relational database driven telecommunications management solution with workflows and reporting developed and offered by IQ Telecom, a nationally certified women-owned business operating since 2001. Web-based, relational database driven telecommunications management solution with workflows and reporting.
OpStream

OpStream

by StreamWeaver

(0 reviews)
As the only enterprise grade (for companies with 1,000s of servers) integration solution for ITOM, we make it easy for your monitoring data to be available to event management, advanced analytics, CMDB, automation/orchestration, ITSM and big data/visualization tools. Our wizard driven interface, provides quick connections, reducing integration times from months to days. OpStream guarantees the real-time delivery of data between best-of-breed tools that aren't natively designed to work together. We help enterprises integrate metrics, events, topology and log data across their diverse ecosystem of IT operations management tools.
TelAlert

TelAlert

by Onsolve

(0 reviews)
Onsolve's TelAlert is an automated alerting solution for ITSM & NMS applications. TelAlert allows you to maximize critical system uptime with advanced two-way notification integration. Onsolve's TelAlert is an automated alerting solution for ITSM & NMS applications.