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O Freshservice é uma solução online de ITSM com um novo toque. Ele apresenta uma experiência nova ao usuário, além de poderosos recursos de tíquetes e gestão de ativos, é o aplicativo mais fácil de usar do mercado. Além das principais funcionalidades, como incidente, problema, mudança, liberação e gestão de ativos, o Freshservice também permite que você coloque a base de conhecimento na nuvem. Saiba mais sobre o Freshservice Central de serviços ITSM online com incidentes, problemas, mudanças, liberação e gestão de ativos, além de poderosa emissão de tíquetes e automação. Saiba mais sobre o Freshservice
A plataforma de supervisão e gestão remoto N-central da SolarWinds foi projetada para ajudar os fornecedores de serviços gerenciados a lidar com redes complexas com facilidade. Com ampla automação e opções detalhadas de configuração, recursos de segurança como antivírus e gestão de patches e backup integrado, o N-central foi construído para ajudar os negócios MSP a gerenciar com eficiência redes complexas a partir de uma plataforma fácil de usar. Saiba mais sobre o SolarWinds N-central A plataforma de supervisão e gestão remoto SolarWinds® N-central® foi projetada para simplificar a gestão de redes de TI complexas. Saiba mais sobre o SolarWinds N-central
A central de serviços do Vision Helpdesk é um software de suporte técnico de TI em conformidade com PINKVerify ITIL ITSM. A ferramenta da central de serviços do Vision Helpdesk oferece recursos como gestão de ativos, gestão de incidentes, problemas, alterações, lançamento e implantação, solicitação de serviços, catálogo de serviços, gestão financeira, gestão de produtos e fornecedores e muito mais. O Vision Helpdesk é confiado por mais de 15.000 empresas em todo o mundo desde 2007. Saiba mais sobre o Vision Helpdesk A central de serviços do Vision Helpdesk é um software de suporte técnico de TI em conformidade com PINKVerify ITIL ITSM. Saiba mais sobre o Vision Helpdesk
Sistema de suporte técnico alinhado às melhores práticas ITIL e criado com ênfase nos melhores conceitos de usabilidade, proporciona uma maior agilidade e organização na gestão de tickets. Recursos como Workflow, gestão de ativos de TI, gestão de incidentes, gestão de problemas, alterações, catálogo de serviços, base de conhecimento, gestão de SLA, possui uma API que possibilita infinitas possibilidades de integração entre outros recursos. Saiba mais sobre o Milldesk O Milldesk é um software completo que une os melhores recursos de Help desk e Service Desk Saiba mais sobre o Milldesk
Zendesk é um software de help desk para melhorar o relacionamento entre empresas e clientes. Seus produtos permitem que as empresas sejam confiáveis, flexíveis e escaláveis, ajudando a melhora da comunicação através de análises e dados. Os produtos da Zendesk trabalham juntos para ajudar a transformar interações em relacionamentos. Mais de 200.000 empresas, como Uber, Nubank, Airbnb e iFood, estão usando Zendesk para reduzir custos de suporte, aumentar a produtividade e a satisfação do cliente. Saiba mais sobre o Zendesk Zendesk é um software de help desk para melhorar o relacionamento entre empresas e clientes. Saiba mais sobre o Zendesk
O ManageEngine ServiceDesk Plus é um software de help desk e gestão de ativos. Ele oferece um pacote integrado com gerenciamento de incidentes (tíquetes de problemas), gestão de ativos, compras, gerenciamento de contratos, portal de autoatendimento e base de conhecimento por um preço acessível. O ServiceDesk Plus oferece tudo de que você precisa para ter um help desk de TI completo e uma equipe de help desk produtiva. O ManageEngine ServiceDesk Plus está disponível no local e sob demanda. Saiba mais sobre o ServiceDesk Plus O software de suporte de help desk e ferramenta de gestão de ativos inclui base de conhecimento, gerenciamento de SLA, controle de tíquetes e gestão de estoques. Saiba mais sobre o ServiceDesk Plus

da SysAid Technologies

(179 avaliações)
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O premiado ITSM do SysAid inclui tudo o que você precisa para um gerenciamento efetivo de serviços de TI (ITSM) em uma única solução alinhada a ITIL. O ITSM da SysAid inclui um poderoso módulo de gerenciamento de solicitações de serviços e incidentes, além de outros recursos ITIL essenciais, como gerenciamento de problemas e gestão de mudanças. Estão incluídos recursos de gerenciamento de ativos, juntamente com os fundamentos modernos do suporte de TI, como um portal de autoatendimento para o usuário final. Obtenha uma avaliação gratuita hoje ou entre em contato para ver o que SysAid pode fazer por você. Saiba mais sobre o SysAid Gerencie facilmente todas as atividades ITSM com uma solução de TI comprovada. Você encontrará todos os elementos essenciais que precisa em um painel. Saiba mais sobre o SysAid
Opsgenie é uma poderosa plataforma de gerenciamento de alerta e de plantão para operar serviços sempre ativos, capacitando equipes de Dev e Ops a planejar interrupções de serviço e permanecer no controle durante incidentes. Com mais de 200 integrações profundas e um mecanismo de regras altamente flexível, Opsgenie centraliza alertas, notifica as pessoas certas de forma confiável e permite que elas tomem ações rápidas. Opsgenie rastreia toda a atividade e fornece informações acionáveis para melhorar a produtividade e gerar eficiências operacionais contínuas. Saiba mais sobre o Opsgenie Mais votado: Opsgenie é uma poderosa plataforma de gestão de alertas e de chamadas para equipes de Dev e Ops em serviços sempre ativos. Saiba mais sobre o Opsgenie

da Harmony Business Systems

(17 avaliações)
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O HarmonyPSA é compatível com todo o ciclo de vida do negócio, desde a geração de leads até a renovação de contratos. Foi criado e construído especificamente para empresas de software e serviços, automatizando funções de negócios em uma única plataforma na nuvem em qualquer dispositivo. Saiba mais sobre o HarmonyPSA A última geração da ferramenta PSA. Pacote completo de automação de serviços profissionais para empresas de software e serviços. Saiba mais sobre o HarmonyPSA
O Mint Service Desk é uma ferramenta poderosa e gratuita que contém a funcionalidade da central de serviços e a gestão de ativos, tudo em um só produto. Ele difere de outros provedores de help desk pela abordagem da comunicação entre agentes (que é baseada em bate-papo) e pela possibilidade de instalá-lo na infraestrutura do cliente sem a necessidade de comprar um serviço baseado na nuvem. Principais recursos: - Estrutura flexível da gestão de ativos - Sistema de tíquetes integrado com a gestão de ativos - Integração com e-mail - Tipos de tíquetes personalizados Saiba mais sobre o Mint Service Desk Central de serviços extremamente flexível e plataforma de gestão de ativos com uma maneira amigável de conversar com clientes em potencial. Saiba mais sobre o Mint Service Desk
Gerencie os ativos fixos, de hardware e software entre locais e departamentos com o software de gestão de ativos baseado na nuvem. O AssetSonar mantém você atualizado com insights em tempo real relacionados a check-out, detalhes de hardware e históricos de serviço. A detecção automática e a gestão de licenças tornam as decisões de compra e renovação de licença fáceis. Permitindo que você rastreie licenças e garantias, agende serviços, verifique etiquetas de ativos e se integre ao Zendesk para otimizar a gestão de serviços de TI. Experimente gratuitamente! Saiba mais sobre o AssetSonar O AssetSonar ajuda você a organizar, rastrear e gerar relatórios sobre o cenário tecnológico, desde a aquisição até a desativação, tudo a partir de um único espaço. Saiba mais sobre o AssetSonar
O Samanage é a solução de ITSM mais avaliada e mais bem cotada. A central de serviços simplifica tarefas complexas e automatiza as mais básicas, enquanto fornece cargas de métricas, geração de relatórios e configurações, sem sobrecarregar. O Samanage permite que você siga facilmente a estrutura da ITIL, obterá resoluções de tíquetes mais rápidas, melhorará os SLAs e perderá menos tempo repetindo a mesma tarefa várias vezes. Entregue serviços mais rápidos e mais inteligentes e pare com as preocupações. Economize tempo valioso e permita-se fornecer serviços mais rápidos e inteligentes com a solução ITSM mais avaliada e mais bem classificada.
O Jira Service Desk é classificado como o software de ITSM n.º 1 mais popular e acessível. Construído com base no Jira Software da Atlassian, o Jira Service Desk tem tudo o que as equipes de TI precisam, incluindo regras de automação, SLAs, geração de relatórios em tempo real e processos certificados por ITIL, como gestão de incidentes, problemas e gestão de mudanças. Ofereça um ótimo serviço, a uma fração do custo e tempo de preparação dos concorrentes. O Jira Service Desk é um software de central de serviços criado para equipes de TI modernas, a partir de apenas US$ 10 por mês. Experimente grátis: https://www.atlassian
Veja por que milhares de MSPs que buscam maior lucratividade e pequenos departamentos de TI que precisam fazer mais com menos usam o software Kaseya VSA ITSM para automatizar a gestão da TI. Com as soluções da Kaseya, as organizações podem gerenciar toda a infraestrutura e operações de TI, inclusive ambientes de nuvem, no local, híbridos, virtualizados e distribuídos, tudo em um só lugar. Comece uma avaliação gratuita para gerenciar e controlar proativamente ativos e aplicativos de TI remotamente, com facilidade e eficiência. Milhares de MSPs e pequenos departamentos de TI usam o software Kaseya VSA ITSM para automatizar a TI. Inicie sua avaliação gratuita!
Feito para empresas que vendem, prestam serviços e dão suporte à tecnologia, o ConnectWise Manage é uma das melhores plataformas de gestão empresarial do mundo. Hoje, mais de 100.000 usuários confiam no ConnectWise Manage para obter maior responsabilização, eficiência operacional e lucratividade. A plataforma integra automação de processos de negócios, suporte técnico e atendimento ao cliente, vendas, marketing, gestão de projetos, serviços na nuvem e análise de negócios, que simplificam as operações de uma empresa. O ConnectWise Manage ajuda a organizar os negócios em torno de um sistema centralizado, para que a organização possa se conectar facilmente.
PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. PagerDuty offers hundreds of native integrations with operations tools, as well as automated scheduling, advanced reporting, and guaranteed reliability. Cloud software that connects people, systems & data into a single view for visibility and actionable intelligence across operations.
Vivantio offers leading, flexible service management software that meets the demands of any service teams across an organization without being cost- or growth-restrictive. Our platform is ideal for mid-size companies and smaller business with a growth trajectory across a multitude of industries. By centralizing service management operations, companies can reduce licensing costs, improve inter-departmental efficiencies, share knowledge and centralize management reporting. Web-based ITSM solution that provides service management through automated routing, alerts, interaction tracking and more.
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O Cherwell Service Management é uma solução de gerenciamento de serviços de TI (ITSM, na sigla em inglês) que fornece às organizações de TI a flexibilidade necessária para configuração rápida, personalização, overhead mínimo e atualizações sem atrito por uma fração do custo e da complexidade associados às soluções herdadas. A arquitetura sem código significa que é possível adicionar novas funcionalidades sem modificar uma única linha de código, integrá-las facilmente a aplicativos de terceiros e atualizá-las sem medo de prejudicar o que já foi criado. Esse produto é um fornecedor inovador de plataforma de gerenciamento de serviços de TI e gerenciamento de ativos que procura tornar o mundo da TI um lugar melhor.
O Accelo combina as principais necessidades de gestão do relacionamento com o cliente (CRM), planejamento de projetos, contratos, tíquetes de serviço e mais em uma plataforma para empresas de serviços de TI de pequeno e médio porte. Com suporte para metodologias de gestão de operações tradicionais e ágeis, você pode facilmente atribuir trabalho, acompanhar o progresso e ver orçamentos e lucratividade em tempo real. Economize tempo ao automatizar e ganhar visibilidade do desempenho de toda a empresa de serviços de TI, do cliente potencial ao fechamento. O Accelo é uma ferramenta completa para vendas, emissão de tíquetes e gestão de projetos, criada especificamente para consultores de TI e fornecedores de serviços gerenciados.
O Atera é uma plataforma de gestão da TI baseada na nuvem que oferece uma solução tudo-em-um para fornecedores de serviços gerenciados e pessoal de suporte de TI. O Atera oferece RMM, suporte técnico, PSA e acesso remoto em uma solução poderosa. A plataforma inovadora do Atera é simples de usar, permitindo rápida integração. O modelo de preços revolucionário do Atera permite que os usuários paguem por técnicos com agentes ilimitados, oferecendo preços transparentes e previsíveis. É possível fazer uma avaliação gratuita de 30 dias do software. Cadastre-se agora e comece hoje mesmo! Gestão de supervisão remota (RMM), automação de serviços profissionais (PSA) e acesso remoto: a satisfação da TI em um só lugar.
O LogMeIn Rescue é uma solução de suporte remoto poderosa e fácil de usar para Windows, Mac, dispositivos móveis e muito mais. O Rescue foi desenvolvido para atender a equipes de todos os portes, desde pequenos suportes técnicos até as maiores organizações de suporte do mundo. O Rescue ajuda a fornecer suporte técnico a seus funcionários, clientes ou ambos, com uma solução rápida, confiável, flexível e fácil de usar. Controle remoto em tempo real do computador de um cliente através da Internet para suporte técnico, suporte de software, organizações de TI e muito mais.
With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use.
BMC Helix IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Helix ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Helix IT Service Management is the most complete and capable IT service management for your enterprise. Radically redesigned to set a new standard for IT service management on-premises or in the cloud.
The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction. The BOSS Solutions Suite is an award winning fully integrated ITSM solution available both on the Cloud and On-Premise.
NinjaRMM is an all-in-one IT service management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including windows and mac endpoints, perform patching, access remotely, deploy and run antivirus scans, automate scripts across all devices, monitor website performance and more. Built on an easy and intuitive cloud-based platform, you can get up and running in 5 minutes, no servers required. NinjaRMM is the easiest, all-in-one remote IT service management and monitoring solution that IT professionals love.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Intuitive web-based service desk software to manage, analyze, and automate your IT service support.
OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide the best possible service in a cost effective way. Request a demo today. Fully-managed service management suite that includes ticketing, workflow automation & notification for ITSM professionals.
Panopta provides advanced website monitoring for online businesses and service providers. You can monitor uptime and speed on websites and publicly accessible servers with ping, HTTP/S, SMTP, POP, IMAP, and simple port checks. Checks inlclude fine grain controls with ping packet loss, HTTP/S headers and basic auth, and timeout specifications. Infrastructure monitoring as a service for servers, networks & applications in public/private cloud, on-prem and hybrid environments.

da SunView Software

(49 avaliações)
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ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get everything you need to easily build, configure, automate, and deploy services for IT and beyond like incident management, problem, change, self-service, HR Onboarding, Facilities, and more. Get started quickly with out-of-the-box essentials. ChangeGear by SunView Software delivers enterprise-grade ITSM that's fast to implement, easy to configure & less costly to maintain.

da Tecknodreams Software Consulting

(42 avaliações)
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SapphireIMS ITIL-based ITSM solution is a ready-to-use solution comes with pre-built ITIL templates that can standardize, digitize and transform your ITSM processes. SapphireIMS automates & enables you to implement ITIL best practices for incident management, problem management, change management, and service fulfillment processes to make the service delivery standardized and agile. The Robotic Process Automation enables you to automate the processes and integrate them with business applications Supercharge Your Employee Efficiency with Intelligent and ITIL based Service Desk that comes with pre-built ITIL templates.
Atingir altos níveis de atendimento ao cliente enquanto gerencia operações complexas de TI é fundamental para qualquer organização. É por isso que os recursos de gestão de serviços de TI intuitivos e colaborativos do Alloy Navigator foram criados e se integram de forma transparente à beleza flexível do fluxo de trabalho inteligente, painéis perspicazes e visualizações imediatas. Combinado com poderosas ferramentas de gestão de ativos, o Alloy Navigator é uma solução completa de gestão da TI. O Alloy Navigator é uma solução real projetada para clientes do mundo real, construída por pessoas de TI do mundo real como você.
O TOPdesk, um software baseado na nuvem, ajuda empresas a oferecer um melhor atendimento aos clientes. Com um software de gestão de serviços de TI (ITSM na sigla em inglês) fácil de usar e mais de 20 anos de experiência, o programa ajuda na gestão de incidentes, na criação de fluxos de trabalho e no controle das configurações. Torne seus usuários finais mais autônomos com o portal de autoatendimento. Mais de 4.500 organizações em todo o mundo já usam o TOPdesk para aumentar a eficiência e a satisfação do cliente. Quer atingir a excelência nos serviços? O TOPdesk pode guiar você nesse processo. Software de gestão de serviços alinhado à Biblioteca de Infraestrutura de Tecnologia da Informação (ITIL na sigla em inglês), com um painel de principais indicadores de desempenho (KPI na sigla em inglês) que ajuda a monitorar a carga de trabalho de cada funcionário e delegar tarefas com eficiência.
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NetHelpDesk provides ITIL aligned ITSM software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, CMDB, service catalogue, telephony integration, mobile apps. NetHelpDesk provides ITIL aligned ITSM software that can be installed on premise or in the cloud.

da iSupport Software

(32 avaliações)
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iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. End users can submit requests for service, search for solutions, and view the status of their open incidents.
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days. A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001
Awarded "Best Overall Value" from Info-Tech Research Group for the 3rd year in a row, Agiloft provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo -so you get a trial system that you can actually use and a fast, affordable deployment. Agiloft addresses even the most sophisticated requirements in record time. Start today with a free custom demo. Winner of Info-Tech analyst awards. Flexible ITIL technology ensures a rapid implementation of even the most sophisticated workflows.
Motadata is an IT analytics software platform that derives business insights by real-time processing, correlation and intelligent visualization of IT network and security information data. It unifies traditionally segregated security operation and network monitoring, management and data analytics functions into a single platform. It has plugin driven architecture which makes it highly customizable as per customer requirements. Motadata is a registered trademark of Mindarray Systems Pvt. Limited. A platform that derives business insights by real-time processing, correlation and intelligent visualization of IT data.
O Naverisk é uma solução de monitoramento remoto e gerenciamento de serviços de TI para fornecedores de serviços gerenciados e provedores de serviços de TI. Solução tudo-em-um, o Naverisk fornece ferramentas para digitalização de dispositivos e redes e supervisão de IP, emissão de alertas, auditoria, correções, geração de relatórios, emissão de tíquetes, fluxo de trabalho, automação, scripts e muito mais. Além disso, os parceiros desfrutam de suporte global sem interrupção para a plataforma, sem custo adicional. Faça uma avaliação gratuita. Software de gerenciamento de serviços de TI tudo-em-um desenvolvido para fornecedores de serviços gerenciados gerenciarem serviços de TI e monitoramento remoto.
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Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users. IT service management for mid-size organizations
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable. Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI.
Whether you're an MSP, network installer, or computer repair business, BlueFolder's Field Service Software for ITSM businesses helps you easily manage asset tracking, customer contract management, technician scheduling, and more. Easy creation and management of incidents and problems help accurately set customer and tech expectations. Customer Service Agreements track hours, retainers, and more. Try it free for 15 days (no credit card required) and find out how easy and powerful it is to use! Software built for IT service business professionals; centralizing ticket, customer management, billing, team scheduling and more.
The Cireson SCSM Analyst Portal integrates seamlessly with Microsoft Service Manager to allow management of day-to-day activities on any browser, device, or OS. Built on cutting edge HTML 5, the Analyst Portal boasts fast, adaptive, and highly functional capabilities. Items such as incidents, service requests, change requests, CMDB and reporting are all easily and quickly accessed and managed with or without a desktop in sight. Extend the power of the SCSM Console with the Cireson Web Portal. Manage incidents, service requests, and changes on the fly.
4me was built from the ground up to support SIAM and the collaboration of an unlimited number of service providers. Not just by re-creating records in different service management tools but by allowing service providers and organizations to seamlessly work together (even when using a different tool) on any request a customer may have. Enterprise-class IT service management application built for multinational organizations around Service Integration and Management.
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track. Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted.
Simplisys is a leading cloud-based help desk software built to develop better customer relationships. Designed with an easy-to-use interface it enables organisations to close incidents rapidly. Join our growing UK customer base such as Sue Ryder, Tearfund, Crossreach, Branstons and Church of Scotland who are using Simplisys to lower their support costs, raise productivity, and increase customer satisfaction. Helps businesses improve customer satisfaction by responding to service requests and closing Incidents quickly.

da C2 Enterprise

(11 avaliações)
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C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. Powerful web-based IT service management software helping your organization modernize ITSM to provide extraordinary service delivery.
IT service management solution that provides automation, change management, and practice content to reduce risks and costs. IT service management solution that provides automation, change management, and practice content to reduce risks and costs.
Gerencie solicitações de funcionários para TI, RH, instalações e administração do escritório. Colete, gerencie e resolva tíquetes no Slack em tempo real. OfficeAmp torna mais fácil para os gerentes de escritório e administradores dirigirem um local de trabalho eficiente, oferecendo aos funcionários um balcão único para todas as solicitações e perguntas. Precisa de um lanche em uma despensa? Quer reservar um voo? Pedir almoço? Sem mais e-mails, textos ou chamadas. Basta enviar uma mensagem ao OfficeAmp e fazer as coisas no escritório. Colete, gerencie e resolva facilmente problemas relacionados a operações de escritório. Categorizar e atribuir tarefas dentro do Slack, onde a equipe trabalha!

da Virima Technologies, Inc.

(11 avaliações)
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O Virima IT Service Management (ITSM) baseia-se nas soluções comprovadas, poderosas e flexíveis de detecção de ativos de TI, visualização e gerenciamento de ativos (ITAM) da Virima. O Virima ITSM ajuda os profissionais de operações de TI a assumir o controle de seus ambientes de TI, prestar os serviços de que seus usuários precisam e desejam, tomar decisões mais informadas e perspicazes e maximizar o valor comercial de seus investimentos em TI. Automatize e melhore a entrega de serviços ITIL, tome melhores decisões e maximize o valor de seus investimentos em TI com o Virima ITSM.

da Symphony SUMMIT

(10 avaliações)
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SUMMIT is an Enterprise class ITSM/ITOM platform which provides integrated, intelligent & innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution is also featured by Gartner as a 'Cool Vendor' in IT Operations, 2015. SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises and provides tight integration across IT Operation functions, delivering better efficiencies and higher ROI to CIOs. Intelligent, Integrated & Innovative ITIL 2011 certified, unified ITSM Platform for Service, Asset, Availability & Project Management.
NetZoom focuses on providing software solutions for data center professionals helping them to model, monitor, manage, access and control Physical, Virtual and Cloud IT Infrastructure, along with Facility Infrastructure to create the source of truth with an emphasis on capacity analysis and optimizing power, space and cooling to achieve increased server utilization, virtualization and power density to attain desired power usage effectiveness (PUE) and other optimization goals. Model, monitor, manage, access and control Physical, Virtual and Cloud IT Infrastructure to increase server utilization and workflow.
O TeamHeadquarters é um pacote totalmente integrado de ferramentas com várias funções para gestão de projetos, gestão de portfólio, central de serviços e planilhas de horários. O TeamHeadquarters ajuda seu pessoal a se concentrar no trabalho certo, no momento certo. Ele ajuda seus gerentes a serem ótimos gerentes. Disponível sob demanda, é possível começar a usar esse eficiente software empresarial imediatamente. Software de gestão de projetos com central de serviços integrada. Mantém os projetos em andamento enquanto você presta um incrível suporte ao cliente.
A proven ITSM software with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics. A proven ITSM software with the sophistication to support the most complex ITIL requirements but with easy to use simplicity.

da Paraleap Technologies

(9 avaliações)
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CloudMonix provides advanced cloud monitoring and automation for applications and services deployed on the Microsoft Azure cloud platform. IT administrators are able to gain deep insight into their Azure applications, get immediate alerts and notifications when things go wrong, setup automated self-healing actions and much more. Microsoft Azure support includes but is not limited to: - Azure Cloud Services - Azure Virtual Machines (Windows and Linux) - stand-alone Windows Server Deep support for Microsoft Azure. Insight into production environments and middleware. Automatic self healing.
ITSM tool which provides integrated operations management, service catalog and more through non-disruptive testing. ITSM tool which provides integrated operations management, service catalog and more through non-disruptive testing.
OMNITRACKER is one of the leading software systems in IT Service Management across Europe with in excess of +600 customer installations and more than 50.000 concurrent users. OMNITRACKER is famous for its flexibility and high integration potential. The ITIL-compliant OMNITRACKER ITSM Center application supports 14 processes of the ITIL V3 Edition 2011 framework and has been awarded by leading subject matter expert organizations like Pink Elephant, Axelos / OGC and Serview OMNITRACKER is a universal platform for business processes on which all OMNITRACKER applications are based.
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TeamDynamix offers a single work management platform for project, portfolio, and service management. The TeamDynamix suite of project and ticket tracking, reporting, and portfolio management software provides the tools necessary for successful IT governance, resource management, and service desk management. TeamDynamix is used by organizations in Higher Education, K-12, State & Local Government and Healthcare. Project, portfolio and service management solutions in a single work management platform.
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available

da House-on-the-Hill Software

(5 avaliações)
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SupportDesk ITSM provides organisations with a scalable IT Service Management system for streamlining support processes such as Incident, Problem, Request, Change and SLA Management. This feature-rich solution is available in the Cloud or On-Site, and offers a full reporting suite, configurable knowledgebase, email integration, drag and drop dashboards much more. The software's flexibility means that SupportDesk ITSM can be easily evolved as business requirements develop. Flexible Service Desk solution that allows for effective incident, problem, change, SLA management from an intuitive interface.

da Octopus-ITSM.com

(4 avaliações)
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Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts. Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting. Octopus is supported by a unique service package. Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.
O serviço bpm'online é um aplicativo em nuvem com processos prontos para uso para gestão de serviço de ciclo completo. A melhor escolha para empresas de médio e grande porte que desejam oferecer serviços de alto nível em vários canais de comunicação. Um rico conjunto de processos prontos para uso permite gerenciar solicitações de clientes e automatizar operações de serviços, seguindo processos predefinidos para excelência no atendimento ao cliente. Plataforma de gestão de serviços inteligente para acelerar a entrega de serviços e satisfação do cliente.

da Ayehu Software Technologies

(4 avaliações)
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Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu automation & orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe. Next Generation IT Automation & Orchestration Platform - A force multiplier for IT and security operations
With Youzer, you manage all the accounts, the software and hardware assets from a single centralized tool made for IT, HR and managers. Follow in real time the use of the assets for all your employees from onboarding to offboarding and optimize the cost for your company. Affect, create, deactivate and protect your IT and "non-IT" assets. Youzer is a powerfull online software that helps companies to manage the IT accounts and assets of their employees.
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Network Detective is the only non-intrusive IT Assessment tool -- No probes, agents or software to install. Our low-cost and unlimited license models makes it the #1 IT assessment tool for MSPs to win new business, onboard new clients, and improve service delivery. All reports are editable & fully brandable. Integrates with IT Glue and your favorite PSA. The Reporter add-on automates scheduled network scans, generation of reports and delivery to you or your clients. 30-day money back guarantee. Network Detective is the #1 IT assessment tool used by thousands of managed service providers and multi-functional IT professionals.

da Axios Systems

(3 avaliações)
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Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services. The world's most advanced best practice based IT service management software solution.
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more. Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.

da Marval Software

(3 avaliações)
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Marval MSM is an integrated, innovative, multi-level IT service management (ITSM) software solution - a secure, reliable, scalable and stable technology that supports IT business services and growth strategies. Marval MSM ensures a reliable IT and service infrastructure, increased productivity and adaptability in service provision. Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.
O ServiceDesk Plus MSP é um software de Help desk baseado na Internet, pronto para uso na ITIL, projetado especificamente para fornecedores de serviços gerenciados. Essa solução completa de ITSM oferece uma central de serviços abrangente que inclui um sistema simplificado de tíquetes; recursos centralizados de gestão de conta; módulos internos para gestão de ativos, problemas e gestão de mudanças de TI; controle remoto; geração de relatórios avançados e análises; integrações perfeitas com aplicativos nativos e de terceiros; e muito mais. O ServiceDesk Plus MSP é uma central de serviços pronta para ITIL para provedores de serviços gerenciados com recursos baseados nas melhores práticas de ITSM.
Perspectium delivers process integration solutions for service management, providing the comprehensive real-time and batch integration capabilities required by IT departments and service providers. Delivered as an end-to-end managed service, Perspectium enables the automation of workflows that span applications, databases, and business teams. Some of the worlds largest organizations use Perspectium to master intricate integration challenges, allowing IT to focus on moving the business forward. Subscription based integration solution for IT service management, designed for enterprise IT departments and service providers.
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations. ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be.
SevOne provides the comprehensive, flexible, and scalable network and infrastructure management capabilities that large organizations need to make smooth transitions from physical to virtual networking environments. Its cloud-based SevOne Data Platform simplifies the extraction, enrichment and analysis of network and machine data from across multi-vendor environments several pre-built solutions based designed to solve SD-WAN, SDN, NFV and enterprise Wi-Fi challenges. SevOne provides the world's fastest, most scalable performance monitoring platform to the world's most connected companies.
Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of heritage, Alembas specialist Service Management software is trusted by a large number of Enterprise-scale organizations across the globe. vFire is an Enterprise level IT Service Management Software tool developed by Alemba.
Discover, Organise and Manage all you IT assets from a single solution. A complete view of all your IT and non IT assets giving with the benefit of integrated modules covering the entire lifecycle. Optimise Software Assets, ensure license compliance, remote management and effective software, patch and OS deployment all supported through a complete Service Desk. IT Asset Management, Software Asset Management. Software Deployment, Service Desk, Mobile Device management in a single suite
IT Service Management has evolved over the years to become infinitely more customer-centric, service-focused and automated. Your employees and customers rely on you to deliver the services that allow them to get their jobs done in the most effective way. Todays ITSM software should deliver end-to-end services effectively across the enterprise and automate, standardize and improve processes. These are exactly the type of services Clientele ITSM has to offer. Contact your Sales-rep today! Clientele ITSM offers a wide array of possibilities for every service organization. Start optimizing your work processes today.

da InfraSight Labs

(2 avaliações)
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Cloud-based and on-premise ITSM platform that allows businesses to streamline workflow processes with scheduling, reporting and more. Cloud-based and on-premise ITSM platform that allows businesses to streamline workflow processes with scheduling, reporting and more.
OnPage is the industry leading Secure Incident Management System with its unique ALERT-UNTIL-READ technology. HIPAA secure, built around the incident resolution life-cycle, the platform enables organizations to automate the incident notification process from inception till resolution to mitigate human errors and reduce MTTR, while allowing secure team collaboration. OnPages Escalation policies, Redundancies, and scheduling algorithms ensure that a critical message is never missed. Incident management system that ensures rock-solid-reliability. Never miss critical alerts from monitoring tools and teams.
Centralized IT management platform that includes remote monitoring, patch management, and more. Centralized IT management platform that includes remote monitoring, patch management, and more.
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ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers. From sma Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
VIZOR is an ITIL Certified helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. VIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Try now for Free. VIZOR is an ITIL Certified helpdesk issue tracking solution for IT end user and customer support. Try now for Free.

da iET Solutions

(1 avaliação)
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iET ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs. With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers a complete package for service management. On-premise and SaaS solution that allows businesses to streamline IT operations via incident management, issue detection, and more.
ITSM solution that integrates asset management, task scheduling, ticketing, and more. ITSM solution that integrates asset management, task scheduling, ticketing, and more.
Halp is a conversational ticketing solution for modern internal operations teams to assign, prioritize, track, and answer requests from Slack in a message-based interface. Companies using Halp get faster response times, more productive operational support teams, and happier employees. Halp functions as a standalone ticketing system, or it integrates directly with Zendesk, Jira, ServiceNow, and other legacy ticketing systems. Halp is a conversational ticketing solution for modern internal operations teams to assign, prioritize, track and answer requests from

da Serio

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Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package. Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.

da Intasoft

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IntaChange Enterprise is the innovative web-based change management software that is ideal for any industry. It lets managers control complex IT and business processes by administering all change requests from a central point. IntaChange is totally secure and ensures that accurate records are kept with full audit trails for regulatory compliance. Innovative, online change management software for complete change control in an automated, simple to use system.

da Sitehelpdesk.com

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Specifically designed for internal IT Service Management. Includes all the features of sitehelpdesk plus the practical application of the ITIL recommendations. Specifically designed for internal IT Service Management taking it beyond ITIL and into the real world.

da EasyAccess Business Solutions

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An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices. An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices.

da BigPanda

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BigPanda Autonomous Operations platform helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate t BigPanda Autonomous Operations platform helps IT Ops, NOC & DevOps teams detect, investigate and resolve IT incidents faster than ever.

da Naumen

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ITIL compatible cloud IT process automation and service desk software for service businesses with up to 30 employees. ITIL compatible cloud IT process automation and service desk software for service businesses with up to 30 employees.

da Navvia

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The Navvia Process designer is a SAAS application that helps organizations Assess, Design and Govern IT or Business processes. With a familiar drag and drop interface organizations can quickly, easily and collabratively design processes and publish contextual documentation that can be viewed by anyone in he company. Navvia also comes with the capability to conduct process capability assessments and track process governance. Navvia comes with templates for ServiceNow, ITIL, COBIT, ISO20000. The Navvia Process Designer is the easiest and most cost effective way to design, document and share IT or business processes.

da ALVAO

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ALVAO is among TOP5 ITIL Gold level process compliant tools. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies. Its interface is very similar to that of Microsoft applications. The application is simple and logical, and resembles email activities. Users can easily become familiar with the system without the need for organizing costly workshops. ALVAO Service Desk complies with ITIL and global standards of ITSM. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies.

da Hornbill Corporate

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Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution. Collaborative ITSM is a fresh approach, combining innovative collaboration technology, ITSM best practice, and powerful business process automation. Hornbill Service Manager is ideal for service desks that need to get up and running quickly, with intuitive deployment of ITSM best-practice. Collaborative ITSM breaks down silos, enabling teams to deliver better outcomes, by working together on common goals. Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM.

da Richmond Systems

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Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal. Web-based service desk with customer service portal designed for internal ITSM and external customer support.

da Simbym

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Our cloud technology management product simple & integrates all aspects of managing processes & projects into a single integrated solution.Define,plan and execute business processes and technology projects & it can be configured without custom prog.Users collaborate in single platform and share information on Tasks,Documents,Risks,Issues,Defects,Resource,Incidents,Service,Help Desk,SDLC. Templates for documents attached to process tasks.All level mgmt can step into the future with our metrics. SIMBYM enterprise technology management metrics software,that's simple & integrated with a dozen modules on one integrated platform.

da USU

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Valuemation is a modular, well-integrated software suite for efficient support of your operational IT service management. You can soon get your solution up and running thanks to preconfigured, out-of-the-box processes that are fully compliant and certified according to the ITIL best practices. Also, you can make adaptations by customizing the solution on your own thanks to simple configuration and without the need for programming or the cost of service work by outside parties. Valuemation is a modular, fully ITIL-compliant software suite for efficient support of your operational IT service management.

da Sunrise Software

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Enables you to take full control of your IT operations and offer exceptional customer service. Enables you to take full control of your IT operations and offer exceptional customer service.

da SPS

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Agile Business and IT Service Management software for active asset management and monitoring. Agile Business and IT Service Management software for active asset management and monitoring.

da Wolken Software

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An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure. An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure.

da Provance Technologies

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Provance IT Service Management is an integrated IT Service and Asset Management solution powered by Microsoft Dynamics 365. Provance ITSM lets you capitalize on your existing investments in Microsoft productivity and management solutions, for more cost-effective and high-quality IT service delivery. As a PinkVerify certified solution, Provance ITSM lets you leverage built-in ITIL best practices that can be easily modified and automated without coding. Provance IT Service Management is an integrated IT Service and Asset Management solution powered by Microsoft Dynamics 365.

da Snuvik Technologies

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iTwiz is a cloud based Analytical tool for Information Technology Service Management (ITSM). iTwiz unlike other BI tools has the flexibility to leverage the existing Business Intelligence Platform or utilize the inbuilt cloud platform. iTwiz provides insightful key performance indicators (KPIs), role-based dashboards, and flexible analysis which are required to enable optimum management of IT services. It works with seamless integration to ServiceNow platform. A cloud based ITSM analytics tool which helps in Corrective, Predictive and Prescriptive analytics on ITSM data of your organization.

da Nilex

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Nilex offers fully customizable, web and mobile responsive ISMT solutions that enable complete control over business processes. Ticket Management, Asset Management, Service Catalog, Shared Services, or Customer Support are just a few of all the solutions and services that Nilex can offer. We introduce functions full customized for customer needs and develop modules according to ITSM standards. Nilex system features follow best practice in development giving flexible and scalable handling system. Ticket Management, Asset Management, Service Catalog, Shared Services, Customer Support are just few of solutions that Nilex can offer.