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Web based solution that provides one place for your entire business to communicate with customers.
Web based solution that provides one place for your entire business to communicate with customers.
Live chat with your website visitors from Slack and Telegram.
A better way to talk with your customers. No additional software. Unlimited agents.
Live chat with your website visitors from Slack and Telegram.
CUGIC is a premium live chat and a help desk software for small, medium and large-scale businesses. You can now covert your website visitors into happy paying customers almost anywhere; through the app, on your website or across social mediums. The solution also allows you to fully customize the chat experience to suit your brand, track website visitors, send proactive chat invitations, access all reports, have admin rights and much more. Get started today for FREE!
Most of the businesses are converting their web traffic into sales, you will also be able to convert your visitors in customers rapidly
Live Guide é um software de bate-papo para empresas. Com o bate-papo do Live Guide, a equipe de atendimento ao cliente pode oferecer serviço de primeira classe e trabalhar com mais eficiência. As equipes de vendas usam Live Guide para captura de leads e fácil integração com qualquer software ou sistema de terceiros, garantindo um fluxo tranquilo dos dados de clientes. As empresas escolhem Live Guide pelo alto nível de segurança e excepcional suporte e treinamento.
Bate-papo Live Guide para empresas, que melhora o atendimento ao cliente, aumentar a eficiência e as vendas.
O IVCBox é uma ferramenta de comunicação com o cliente para sites. O widget inclui bate-papo ao vivo, chamada de vídeo, compartilhamento de arquivos, chatbot e gestão de perfil. O objetivo do widget é automatizar o suporte ao cliente para um negócio online, aumentar as vendas e maximizar as conversões. O IVCBox é adequado para qualquer empresa que precise melhorar o atendimento ao cliente, consultoria online ou fornecer suporte pessoal para construir confiança com os clientes. Intensifique o negócio online usando o IVCBox e receba a avaliação gratuita!
O IVCBox é um widget de comunicação completo para sites. Obtenha uma avaliação gratuita para um bate-papo ao vivo, um chatbot e uma chamada de vídeo e voz!
Bot building and subscriber management platform that specializes in Facebook messenger marketing.
Bot building and subscriber management platform that specializes in Facebook messenger marketing.
The most user-friendly conversational platform for the ultimate customer experience. Centralize all your online customer contact in one clear overview and work in the most efficient way. Automate your customer service, marketing and sales with a code-free conversational assistant. Strenghten your team with the right tools and collaborate to be a winning team. Be there for your customers 24/7, during every step of their journey. Tell the tale supported by consise data and optimize your service.
Improve your customer service with our conversational platform which includes live chat, social integrations and code-free conversation
Allow your visitors to reach out to you on multiple Messaging Apps directly from your site so you can get better sales conversions.
Allow your visitors to reach out to you on multiple Messaging Apps directly from your site so you can get better sales conversions.
Established in the UK at the inception of the Live Chat concept, Click4Assistance was one of the first, ground-breaking providers to introduce Live Chat for Websites.
Experiences by Click4Assistance provides a fully customisable instant messaging solution that provides the flexibility to tailor your visitors' Experience on your website. Full UK unrivalled support and advice.
Established in the UK. Click4Assistance was one of the first, ground-breaking providers to introduce Live Chat for Websites.
Meet the next generation of live chat. Help.com Chat comes with all of the great features your growing team needs and expects, standard. No extra costs or hidden fees. Help.com Chat also offers in-depth reporting right out of the box. No pivot tables required. Our two-way Salesforce and Zendesk integrations let your teams see information about existing customers as well as create new tickets, leads, contacts, and more from directly within the chat interface. Start your 30-day free trial today.
Help.com makes live chat software designed for growing companies. Our Chat comes with unlimited logins and scales with your business.
Customer conversation platform that tracks website visitors, helps to capture leads, return customers and provide support. With a full range of marketing instruments, Dashly raises conversions on every step of the funnel:
-eCRM to keep visitors and leads;
- used data tracking without coding;
- live chat;
- email, pop-up forms to engage users;
- triggered messages to reduce retention;
- analytics to estimate effectiveness.
Customer conversational platform to generate more leads, close more deals and help your customers succeed
Brring's lead-gen widget increases telephony and voice engagement on your website. Like live chat but for voice. It lets a visitor connect with an agent in seconds. If agents are busy we allow visitors to schedule a call for later. Everyone gets a notification just before the call and gets auto dialled when the call time arrives. With calendar reminders and business hour settings you see the calls in your calendar and don't need to worry about missing any out of hours calls.
Brring helps convert more inbound leads and book customer calls faster.
EdgeTier's automated agent assistant works with customer service advisors to answer queries more efficiently and accurately, whilst retaining a personal touch for each engagement.
The EdgeTier system uses cutting edge analytics, machine learning, automation and artificial intelligence technology to generate personalised and accurate responses to every customer query.
Revolutionising performance at customer contact centres through machine learning, AI, and unprecedented data visibility.
AliveChat started as an experiment born on the campus of University of Texas in Austin, which evolved quickly into a global operation trusted by more than 11,000 web and mobile sites in over 120 countries around the world. Since 2004, our feature-rich, industry-leading, and award-winning Live Chat and Click-To-Call solutions AliveChat and AliveDial are being used to meet and greet website visitors, answer questions, increase leads and close sales.
WebsiteAlive is a online communications provider dedicated to creating an innovative and customized live chat experience.
Articbot is a multilingual chatbot powered by conversational AI helping enterprises to automate customer engagement through multiple channels like website, mobile applications(both Ios and Android), social messaging apps(Facebook Messenger, Instagram, Whatsapp). Articbot is also coming with a most advanced live chat facility with auto-routing and session-based escalation facilities. Articbot is a zero coding chatbot with easy chatbot training.
AI-driven chatbot with multilingual support and advanced live chat
Real-time commenting, community chat and live blogging tools with robust social features, audience insights and AI auto moderation.
Real-time commenting, community chat and live blogging tools with robust social features, audience insights and AI auto moderation.
Fully Automated Live Chat | CaaS - Conversation as a Service | Your 24/7 online sales team helps technology companies Book 25% more demos from their existing website traffic on Autopilot - No need for you to man the software.
Chat Metrics - enjoy 24/7 lead generation with full website visitor engagement in conversational marketing to book sales qualified demos and leads.
Includes:
Sales qualification
Dealing with Objections
Answering questions
Demos Booked
| Free trial available
Helps technology companies Book 25% more demos from their existing website traffic on Autopilot - No need for you to man the software.
The best way to generate leads and get more customers. Understand what people are doing to build better products and provide the best customer support with rich user profile profiles, contact enrichment and dynamic customer database and CRM connector- connect to your favourite products.
Live chat software and messaging. Chat to visitors to capture leads, close sales and create happy customers.
Visitlead is a completely new and unique On-Site Marketing Tool, which combines all features in a single solution.
What possible with Visitlead? To identify promising Visitors instantly - and to start a sales conversation with them! Send fitting offers, latest informations or other things that might be interesting; start a sales conversation (even with real voice & video chat) and convince them of your product.
For an online demo please contact us directly!
Web based solution for Live Chat and Sales Enablement.
Real Time Monitoring, Live Chat, Co-Browsing, Heat Map, Exit Intent, ...
Beautiful, simple live chat software for business - get closer to your website visitors.
Beautiful, simple live chat software for business - get closer to your website visitors.
Win more raving fans with the only helpdesk youll ever need.
FuseDesk is an easy to use customer service platform for all channels. From your very first support rep to one hundredand beyond!
FuseDesk unites your channels, teams and reporting with everything in one place from email, live chat, phone, SMS, Facebook Messenger, and more.
Free up more time with easy to use templates and workflow automation.
Keep customers smiling with reports that help predict what keeps them happy.
Win more raving fans with the only helpdesk youll ever need.
FuseDesk is an easy to use customer service platform for all channels.
3rd party integration for Slack that uses Slack as a chat client to chat with site visitors directly.
3rd party integration for Slack that uses Slack as a chat client to chat with site visitors directly.
O WhosOn é a plataforma ideal para clientes que querem mais do bate-papo. Ele incorpora uma ampla variedade de recursos: desde tradução de idiomas em tempo real até análise aprofundada de Internet e desempenho e análise de sentimentos fora do comum. Além disso, o WhosOn oferece opções flexíveis de hospedagem; permitindo implementações no local, em nuvem ou híbridas.
Para entender por que o WhosOn vem conquistando e mantendo a confiança de grandes empresas globais há mais de quinze anos, comece hoje mesmo a sua avaliação gratuita.
Software de bate-papo ao vivo inteligente dos líderes do Reino Unido. O WhosOn oferece escala avançada, segurança e escopo de personalização. Faça uma avaliação hoje mesmo.
Velaro is website live chat software built to support the needs of the enterprise. Leaders in e-commerce, higher education, health care, pharmaceuticals and more turn to Velaros integrated platform to optimize sales, deliver stellar service and improve rep productivity. Only Velaro offers Performance Management, a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments and improve constantly.
Velaro is a leading provider of enterprise-grade website live chat software.
Low cost web-based chat solution that offers customizable chat windows and dashboards statistics.
Low cost web-based chat solution that offers customizable chat windows and dashboards statistics.
Engage helps you sell immediately anywhere online. It enables sales professionals to be available for live omni-channel customer interactions and sales. Engage is as useful to the daily life of a salesperson as telephone or email. Our clients deploy Engage to various digital touch points so their sales team members can instantly interact one-on-one with visitors, prospects and customers. Engage represents a new way to sell across digital channels. It is polite, friendly, and authentic.
An online, real-time sales management platform. It enables sales professionals to be available for immediate, web-based sales.
Global crowdsourced live chat platform. We use the power of the crowd to staff your website with skilled agents, so you get more leads and happier customers.
Crowdio offers a fully customisable widget, an option to analyse/extract data, a lead form feature, availability on IOS/Android and many more.
We also provide a 24/7 website coverage through our certified freelance agents, who live in different parts of the world and are ready to serve your customers the best way possible.
Chat solution offering a variety of features to automate customer communication. We are also pioneers in crowdsourcing for live chat...
ActivEngage has helped generate more than $15 billion in automotive sales and is one of the most award-winning automotive digital services companies. In 2007, ActivEngage revolutionized the automotive industry by introducing the first managed live chat service for car dealerships. Today, the company's unique set of digital messaging products and retailing services help businesses around the world provide an elite online experience throughout the entire customer lifecycle.
We help dealers connect with customers. We're messaging experts and have products for visibility, engagement, retailing, & retention.
Deskun is a multichannel helpdesk system inside Gmail. With Deskun you can manage customer requests from e-mail, live chat, Facebook, WhatsApp, Twitter, Skype, Viber and Telegram directly from Gmail interface, and set tasks to your employees.
Multichannel helpdesk system for customer support and task management inside Gmail or G Suite.
With Cention you can:
* handle all your channels in one system with pure OMNI-channel support
* get a full 360 view of all your customers communication, including complete history
* have chat bots working side by side with your agents with seamless transfers and full history
* route all errands to the right queue, right agents and right bots automatically
* get external and internal help with our Collaboration feature
* get full statistic coverage with our Reports module
Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
Respond.io is a business messaging platform that enables companies to scale their customer engagement without scaling their teams. The respond.io platform uses self-learning AI and automation to generate leads, automate engagement & support customers. Respond.io unifies messaging apps in one place to create a holistic view of chats with powerful broadcast and survey functionality that enables companies to communicate at scale.
Respond.io is a business messaging platform that connects contacts from any channel to every team.
Consolto offers a plugin that embeds on your website and enables you communicate with your clients as close as possible to being there with them. On top of the trivial chat, videochat and screen sharing, we've built an innovative collaborative map application tailored to travel agents, tour operators, travel guides and hotels.
In addition, for support and sales teams, we provide a 3D model that is shown to your clients and helps them understand exactly what you're talking about.
Consolto offers website communication including chat, videochat, collaborative map, augmented 3D models, scheduling, payments and more
O Leadoo foi criado com uma finalidade: resultados. Tudo de que você precisa para acelerar seu jogo de marketing e superar as metas de vendas.
Fornecendo um kit de ferramentas simples, o Leadoo, uma plataforma de marketing orientada a clientes potenciais, transforma os visitantes passivos do site em clientes potenciais qualificados de maneira interativa e fácil. Isso ajuda as empresas a gerar mais leads, converter candidatos mais qualificados e melhorar o atendimento ao cliente com bots e seres humanos.
O Leadoo, uma plataforma de marketing orientada a clientes potenciais, transforma os visitantes passivos do site em clientes potenciais qualificados de maneira interativa e fácil.
Ferramenta de chat ao vivo para empresas brasileiras. Compatível com sites, Facebook, Twitter em um painel do tipo tudo-em-um, com relatórios.
Ferramenta de chat ao vivo para empresas brasileiras. Compatível com sites, Facebook, Twitter em um painel do tipo tudo-em-um, com relatórios.
Add live chat to your website, engage with your customers in real-time and increase your revenue. Customize the text and colors of your chat box to fit your website. Receive messages even when you are offline. Provide great customer support with our ticketing system.
Free live chat for your website with real-time monitoring, unlimited websites, unlimited chats and unlimited concurrent chats.
Mobile live chat solution that supports SMS and text messaging chats. Can be easily embedded on your website.
Live chat tool that helps businesses respond to customers in real-time by managing online/offline hours of help desk canned responses.
SYNCRO is a website chat software that uses your phone's SMS to chat directly with visitors coming to your site.
SYNCRO is a website chat software that uses your phone's SMS to chat directly with visitors coming to your site.
Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support.
Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.
Sugester is a cloud helpdesk, time and task management solution. With features such as a shared team inbox, multiple agent support and advanced reporting, the Sugester Dashboard is all you need to manage customer support and other company activities.
Sugester combines the most important features of help desk and CRM software without sacrificing simplicity. Try it today - the basic plan is free forever.
Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business.
Proonto is a shop assistants marketplace that helps eCommerce companies improve customer loyalty, conversions and sales. We supply our customers with a live chat platform and the skilled, vetted shop assistants to operate it. Our end to end solution provides you with all you need to give your customers an amazingly satisfying experience. With Proonto you will be able to grow your support & sales with ease and with every budget and give your customers all they need, want and
Proonto is a live support solution which includes an advanced live chat software and qualified sales associates to staff it.
Simple live chat widget for site owners to connect to site visitors via email, sms, and any messaging app.
Simple live chat widget for site owners to connect to site visitors via email, sms, and any messaging app.
INSIDE is a cloud based live chat and customer engagement platform that delivers real-time, measurable and truly personalised customer experiences on your website. Loved by eCommerce, Digital, Marketing and Customer Service professionals around the globe, INSIDE has proven to increase website revenue, enhance customer engagement and reduce customer service costs.
Cloud based customer engagement platform that delivers personalised engagements through Chat, SMS, Social, Video and Email.
TocToc is a Web Customer Engagement platform with App Mobile that helps companies increase conversions by 30% by Human to Human contact with online customers.
It is useful for Sale, Support, Video ID Recognition, ESignature & Online Contract Signing and Digital Marketing activities. A single solution that facilitates and speeds up procedures, bureaucratic times, optimizes work, simplifies procedures by digitizing activities and improving User Experience and Customer Satisfaction.
Web Customer Engagement Platform that Improve Customer Relation, Customer Identity Recognition and Online Contract Signing & Sale.
Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world.
When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly.
Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!
A universal communication channel combining web, Telegram, and Facebook Messenger with analytics to understand your customer behavior.
A universal communication channel combining web, Telegram, and Facebook Messenger with analytics to understand your customer behavior.
The second generation of a conversational AI platform.
The fastest way to create great conversational experiences in any channel, using any of the top AI engines, with or without coding.
Named twice by Gartner Research as a top conversational AI platform alongside Google, Microsoft, IBM and Amazon.
A low-code/no-code conversational AI platform. Create great conversational experiences in any channel, using any of the top AI engines.
A collaborative customer support platform with live chat and ticketing system. Chat with customers from your website, eMail, Twitter, Facebook Page and Facebook Messenger. Work in collaboration with other team members to resolve customer issues, assign conversations, avoid collisions, add internal notes. Use reports to get insights about how your customer success team is doing.
A collaborative, multichannel customer support platform with live chat and ticketing system.
Offers live chat software for your website with the ability for your customers to also use SMS to text message support.
Offers live chat software for your website with the ability for your customers to also use SMS to text message support.
SaaS based communication & work management tool which is available for mobile app & desktop.
SaaS based communication & work management tool which is available for mobile app & desktop.
Gubagoo is the leading provider of conversational commerce solutions for automotive dealerships and OEMs who use our messaging and digital retailing solutions to activate the online car buying experience from their website or Facebook. Our fully managed omni-channel live messaging service instantly connects consumers to dealerships anytime and anywhere through live dealer chat, text, video and Messenger, converting high quality leads and appointments for dealerships 24/7/365.
Gubagoo ChatSmart advanced live chat makes it easy for your customers to connect with your dealership 24/7/365.
Using messaging, Airy enables businesses to have meaningful conversations that form long-lasting relationships with their customers by carefully balancing technology and human interaction. Businesses rely on Airy for new customer acquisition, personalized content engagement, and customer. Airy helps solve complicated business problems by deploying their suite of robust automations and exceptional multi-platform applications.
Airy helps you engage in meaningful conversations with your customers that form long-lasting relationships through messaging.
Hybrid.Chat is a Human + Chatbot hybrid platform that proactively engages with your customers 24x7 directly from you SLACK, MATTERMOST or any other messaging platform, making your business Always available and Customer friendly. Human agents can take over chat conversations anytime using the messengers they already use.
Build engaging chatbots using simple spreadsheets to automate your conversations. All it need is your internet and some spreadsheet knowledge.
Hybrid.Chat is a perfect blend of Human + Artificial Intelligence that helps you make most of your website by increasing the engagement
As we enter the "now" era, Direct Messaging Applications are becoming the new big customer support paradigm. Callbell helps B2C businesses to better serve their customers through live chat in their favorite channels. Thanks to an easy to set-up cloud platform and a customizable website widget, Callbell centralize all communications in one single place, helping CS and Sales teams to connect to customers across channels.
Callbell helps B2C businesses to better serve their customers through live chat in their favorite channels.
Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows. Using advanced Artificial intelligence and machine learning, Yekaliva learns with every interaction it has. Over time, the chatbot learns to talk as naturally like a human.
Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows.
Synthetix Live Chat has reinvented customer engagement. Compared to email, Synthetix enterprise Live Chat can resolve up to 8 times as many customer queries in the same period of time. Synthetix has proven to reduce abandonment rates and to generate more sales. Live Chat from Synthetix aggregates live key stroke presses, helping agents to anticipate the nature of a query before a customer submits a question. Hypercharge agent productivity and enhance service levels with Synthetix Live Chat.
Synthetix enterprise Live Chat can resolve up to 8 times as many customer queries in the same period of time.
CHATBOT LANDING PAGES + READY-TO-GO CHATBOTS =
A GAME CHANGER FOR AGENCIES
Increase Conversions on All Your Client's Email, Social and PPC Marketing Campaigns by Driving Post-click Visitors Right Into a Conversation on a Dedicated TruCHAT Chatbot Landing Page.
We would like the opportunity to blow you away with the opportunity - please schedule an introductory call and demo so we can show you how to partner with TruCHAT to change the game for your agency.
TruCHAT's Chatbot Landing Pages + Ready-To-Go Chatbots = A Game Changer For Agencies.
Omnicus is a platform that enables an awesome customer experience across voice, chat, email, social media and - all from one unified interface. Give your customers new ways to interact with your company by enabling a text-based conversational interface, such as a virtual assistant, powered by AI. Try for free or schedule a demo to see how Omnicus can enhance your customer experience!
Support, engage and retain your customers across voice, chat, email, social media and SMS in one unified interface.
Enterprise chatbot for businesses that helps to engage with leads.
Enterprise chatbot for businesses that helps to engage with leads.
Hippo is a 360 solution for your business to engage, acquire and support costumers through live chat software. Interact with your customers across multiple platforms like Facebook Messanger, audio and video calls. Hippo comes with best In-app chat features to boost your productivity like chatbots, screen sharing, third-party integration and many more. Start your one-month free trial now!
Live chat tool that helps businesses engage and support customers by handling real-time messages and multimedia on a unified dashboard.
Ruby delivers virtual receptionist & live chat services using technology to empower personal connections that gain new business.
Ruby delivers virtual receptionist & live chat services using technology to empower personal connections that gain new business.
Improve your customer service with this app that makes it possible to create, manage, and translate canned responses.
Improve your customer service with this app that makes it possible to create, manage, and translate canned responses.
POP is the fastest-growing all-in-one Messenger marketing platform. The future is private. Chat marketing is instant, interactive and has high engagement rates. Our mission is to help people start conversations that grow their business.
Since 2016, we have been enabling people to reach their audience directly through chat. Our self-serve platform enables people to set up messaging campaigns in minutes.
Marketing automation platform that helps businesses generate sales leads by initiating conversations through messaging campaigns.
Userbot is not just a simple chatbot, it is the first real Artificial Intelligence that automates conversations between companies and people. Userbot helps you to reply to all messages quickly, easily and in a personalized manner.
Userbot helps you to reply to all messages quickly, easily and in a personalized manner.
ATOM is a conversational AI platform that simplifies the work of companies by unifying and organizing the chats that their clients send to digital channels (Whatsapp, Messenger, Instagram, Telegram, among others) to manage them from a single platform, thus facilitating the consumer shopping experience and providing immediate attention through the automation of responses.
We integrate all digital channels on our platform and simplify the visibility and traceability of customer service and sales
Autochat helps you and your team members see all live shopping sessions on your online store with business insights like cart value, historical average order value of shopper, number of orders placed by shopper in past, etc. You can then smartly reach out personally to the most valuable shoppers while they are still on the site.
Autochat helps e-commerce stores sell more by proactively engaging and supporting customers throughout their purchase journey.
Real-time live chat and live site monitoring application that is a true, server-based solution.
Real-time live chat and live site monitoring application that is a true, server-based solution.
Office messenger with instant messaging, group discussions, bulletin board, voice/video chat, file transfer, and document management.
Office messenger with instant messaging, group discussions, bulletin board, voice/video chat, file transfer, and document management.
mioot Live Chat Software , Business owners can answer all customer queries almost immediately, at a lower cost to businesses and NO cost to the customers, no mater from which country they are browsing. The moment customer enter your website, Live chat agents will be alerted with the Geographical information like City, State and country , Search keywords used by the customer to reach your website etc and this will help the Live Support Agent to understand the need of the customer quickly.
Track your website visitors in real time, Invite them for chat online.
MySQL & PHP based live help customer support solution with visitor statistics, offline messaging. Android/iPhone mobile apps available.
MySQL & PHP based live help customer support solution with visitor statistics, offline messaging. Android/iPhone mobile apps available.
Whisbi is a global provider of a mobile-first conversational commerce platform that combines live video, chat, voice and chatbot functionalities to increase sales conversion and boost live engagement. Enterprises using our conversational commerce solution have enhanced customer engagement 6X, efficiency 10X, and boosted online sales conversion by 2X. Our customers are global companies in Telecom, Auto, Travel, among others, who want to create winning omnichannel customer experiences online.
Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot
See who's on your website, send targeted proactive messages and chat with website visitors. Convert web visitors to happy customers.
See who's on your website, send targeted proactive messages and chat with website visitors. Convert web visitors to happy customers.
Web-based help desk solution offering live chat, reports, statistics, and more.
Web-based help desk solution offering live chat, reports, statistics, and more.
Live chat tool for communicating with site visitors with powerful co-browsing feature.
Site owners can understand more about customers browsing site
Invite interested visitors to a conversation to help close sales
Segment and target those that really need dedicated support
Cobrowsing
The most accurate understanding of customer needs based on direct observation of their on-site behaviour.
The operator can easily highlight important items on the website for the visitor.
Live chat tool for communicating with site visitors with powerful co-browsing feature
O Brand Embassy (BE) é a melhor plataforma de atendimento ao cliente em nuvem, que oferece bate-papo ao vivo, bate-papo em vídeo e navegação colaborativa. O BE é uma plataforma integrada a mais de 35 canais de mídia social e oferece mensagem instantânea, e-mail, SMS e serviço de chatbot com tecnologia de inteligência artificial, reduzindo os custos da central de contato. O Brand Embassy é um parceiro para as soluções empresariais WhatsApp Business ou Apple Business Chat. O BE é uma solução 100% segura, flexível e econômica. É fácil integrar o BE aos sistemas existentes.
O Brand Embassy é uma plataforma de atendimento ao cliente digital omnicanal para centrais de contato. Ele oferece um poderoso bate-papo ao vivo assíncrono.
Ongair is an easy to use dashboard that enables businesses to perform great customer care on WhatsApp and soon on WeChat and other popular Instant messaging platforms.
Customer service on Instant messaging is 7x faster and more personal allowing brands to close customer queries in realtime where their customers spend the most time... on their phones.
With our Zendesk integration you can use Zendesk to manage your team and tickets.
Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms.
A group chat service for your business's website. Provide your visitors with text, video, and audio content.
A group chat service for your business's website. Provide your visitors with text, video, and audio content.
IMsupporting provide live chat software and support software solutions to websites across the globe.
The IMsupporting platform is a 100% web based solution that requires zero installation or continuous upgrade or security management.
Advanced features, Departments and multiple operator accounts enable our customers to support their own users base in an efficient way.
IMsupporting provide live chat software and support software solutions to websites across the globe.
ITC's digital customer engagement platform combines support for web chat with all other digital channels, consolidating them into one interface. Allow customers to connect with you on their channel of choice. CRM Integration and complete transaction history gives agents a 360-degree view of your customers, and features like pre-formatted responses, Skills-Based Routing, and integration with WFM make it easy to provide superior digital customer service.
ITC is a digital customer engagement platform with that consolidates live chat and all digital channels into one interface.
LiveHelp, easy and flexible live chat for your website.
In just one click, web visitors can CHAT with an agent of your customer service, get real time explanation about products or services and have a trusted reference. Live chat solution for customer engagement. Reply to your customers 24/7.
Live chat solution for customer engagement. Reply to your customers 24/7.
Giosg Live Chat offers market leading capabilities to serve your customers in a most efficient way. Take benefit from our intelligent features to increase your sales and engage with your customers. Expand your reach, improve efficiency and make your interactions meaningful for each visitor. Enjoy having these in one easy-to-use platform with a simple swimlane-view.
Live chat with the best user experience for the agents, chat routing, workflow with real-time analytics among other superb features.
Enables marketers & medias to collect social UGC, moderate, curate, republish on any screen to inform, inspire, engage, highlight audience to amplify it.
You create social media hub for web sites & social wall for TVs from all social media Facebook, Instagram, Twitter, Youtube... and also RSS with full control to republish them in order to amplify them everywhere > improve ROI
API also available in JSON or XML for raw data feed aggregation.
Enables brands & their agencies to curate & display social content on their website or any screen with full control to amplify them.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like JetBlue, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Whether you want to have one conversation, or one million, our low-code software and intuitive APIs will make it happen, enabling you to send real-time communications to your customers in a matter of moments. From small businesses, to global enterprises, weve helped thousands of clients expand and enrich their messaging channels, without the headache. Extend existing system capability, build a new platform from scratch, or use our ready-to-go software. With Comapi powering your communications
Comapi is a communications software that offers features such as live chat, SMS, app messaging and push notifications
Stryng is a web-based messaging tool that helps organizations to communicate with clients, share documents, and collaborate on tasks.
Stryng is a web-based messaging tool that helps organizations to communicate with clients, share documents, and collaborate on tasks.
An easy to use Slack integration for chatting with visitors to your site.
An easy to use Slack integration for chatting with visitors to your site.
Smart multi-channel communication platform enabling businesses to communicate with customers via chat, call, IM, or text.
Smart multi-channel communication platform enabling businesses to communicate with customers via chat, call, IM, or text.
ECommerce oriented online chat solution with numerous chat features, visitor tracking, analytics, team management, and more.
ECommerce oriented online chat solution with numerous chat features, visitor tracking, analytics, team management, and more.
Hub, Glia's all-in-one, digital customer service platform, enables
companies to engage in highly-contextual sales and support
conversations with online visitors in real-time. Hub allows company agents to manage live chat, voice communication, video chat, and CoBrowsing all from one secure and scalable unified desktop. Even stimulate new digital engagements with dedicated phone number support and proactive outbound SMS for alerts or promotions.
Customer service solution that enables agents to manage live chats, voice communications, videos, & cobrowsing on a unified dashboard.
We at Heymojo expertise in building Hybrid chatbots. Hybrid Bots are a combination of both Rule-based & AI Based bots. We bring the best of both worlds on a single platform. It is important to understand bots were never built to replace humans but only to improve the efficiency of our work. Heymojo Bots can be used to answer routine questions or FAQs, automate customer support, drive user engagement, generate more leads, and most importantly qualify leads using our unique lead scoring algorithm.
Heymojo hybrid bots help businesses engage with customers in real-time and generate conversation qualified leads(CQL).
CafeX Live Assist transforms digital customer experiences in Microsoft Dynamics 365. Visitors to company websites and mobile applications can engage with marketing campaigns, interact with chatbots, start chat sessions with live agents and transition to real-time conversations through voice, video and cobrowsing. What's unique about Live Assist is its tight integration with Dynamics 365, providing agents with a seamless, single-pane-of-glass experience.
Live Assist for Dynamics 365 delivers omnichannel customer engagement with live chat, bots, cobrowse, voice and video communications.
An online platform that helps digital marketing agencies and professional easily create chatbots for Facebook Messenger.
An online platform that helps digital marketing agencies and professional easily create chatbots for Facebook Messenger.
Your Dealership will be powered by an Industry Leading Chat Software
Your Dealership will be powered by an Industry Leading Chat Software
Web-based solution that provides live chat through lead generation, routing, engagement, social media support and more.
Web-based solution that provides live chat through lead generation, routing, engagement, social media support and more.
Smooch is the complete messaging platform for enterprise software makers.
Smooch is the complete messaging platform for enterprise software makers.
Live chat widget which can be used to engage customers even after they leave the site through Facebook Messenger.
Live chat widget which can be used to engage customers even after they leave the site through Facebook Messenger.
Live chat software with automation options so you do not need to have staff available.
Live chat software with automation options so you do not need to have staff available.
The fastest way to help your customers through an intuitive to use live chat that can be placed directly on your website.
The fastest way to help your customers through an intuitive to use live chat that can be placed directly on your website.
Chatkit is the new Pusher service that adds chat to your web and mobile apps.
Chatkit is the new Pusher service that adds chat to your web and mobile apps.
Customers expect efficient support via multiple channels.The wait time for queries to be processed by sales staff, customer service and social media teams can lead to a loss of customers and business. Clickatell Touch is a live chat tool that enables you to unify your response teams across inbound channels for consistent, real-time messaging and on-demand customer service delivery. This scalable live chat solution requires will boost conversions and customer loyalty.
Live omni-channel customer service chat solution that enables you to instantly resolve queries on web, social and mobile.
Cloud based video platform, allowing you and your human team to have a physical presence anywhere.
Cloud based video platform, allowing you and your human team to have a physical presence anywhere.
Guia de Compra de Software de Chat ao Vivo
Índice
O que é software para chat ao vivo?
Software para chat ao vivo amplia o suporte ao cliente, geração de clientes potenciais e participação do cliente ao permitir que as empresas interajam com clientes em tempo real por meio de uma interface do usuário de conversa baseada em chat.
Há dois tipos de sistemas de chat ao vivo:
- Widgets: interfaces de conversas que podem ser integradas a sites existentes.
- Soluções independentes: soluções de software que incluem uma variedade mais ampla de recursos, tais como monitoramento da interação e monitoramento das taxas de conversão e de resposta.
Os benefícios do software para chat ao vivo
- Conversas de vendas aprimoradas: o software para chat ao vivo acelera o processo de venda à medida que as consultas do cliente relacionadas a um produto ou serviço são abordadas em tempo real, resultando em compras mais rápidas e maior volume de vendas.
- Redução do custo do suporte ao cliente: métodos tradicionais de suporte ao cliente por telefone ou e-mail quase sempre são onerosos e ineficientes, porque os agentes podem atender apenas uma consulta do cliente de cada vez. O programa de chat ao vivo permite que os agentes respondam a várias consultas ao mesmo tempo.
- Inspiração para novos produtos e serviços: em tempos de concorrência acirrada e necessidades cada vez mais sofisticadas dos clientes, pequenas empresas precisam ficar atentas a inovações, novas ideias e áreas para melhoria. Um programa de chat ao vivo fornece às empresas um registro das consultas, reclamações, solicitações e sugestões dos clientes, que pode ser analisado para gerar novas ideias de produtos e serviços.
Recursos típicos do software para chat ao vivo
- Marca personalizada: permita que usuários integrem a marca da empresa à interface de chat com personalização de diversos itens, como, por exemplo, pop-ups e um botão de chat.
- Chat em tempo real: permita sessões de chat em tempo real entre atendentes e clientes.
- Formulário offline: registre consultas na interface de chat se um cliente deseja prestar atendimentos fora do horário comercial. Essas consultas são encaminhadas às caixas de entrada dos atendentes para acompanhamento.
- Chat proativo: permita que atendentes iniciem sessões de chat com clientes online através de um mecanismo baseado em regras, que sinaliza para os atendentes se um cliente online precisa de ajuda.
- Transferências/roteamento: transfira a consulta do cliente para outros atendentes disponíveis se o atendente atribuído não for capaz de responder dentro de um período de tempo especificado.
Considerações ao comprar software para chat ao vivo
- Interface responsiva móvel: para usar de forma ideal um programa de chat ao vivo para vendas e atendimento ao cliente, as empresas não podem se dar ao luxo de perder clientes que usam smartphones. Sem uma interface responsiva móvel, os clientes terão que usar o laptop ou desktop para acessar o suporte de chat ao vivo.
- Integrações de terceiros: pequenas empresas usam várias soluções voltadas para o cliente relacionadas a vendas, CRM, marketing e atendimento ao cliente. Visto que cada uma dessas soluções envolve interação com o cliente, a integração do software para chat ao vivo pode ajudar a melhorar o envolvimento em todas elas. Por exemplo, uma integração de marketing por e-mail com o software para chat ao vivo permite que os usuários incluam um botão de chat em tempo real no corpo do e-mail, para que as pessoas iniciem uma conversa de texto diretamente a partir do e-mail. Além disso, a integração do software para chat ao vivo com um sistema de gestão de conteúdo permite que os usuários adicionem um botão de chat em tempo real ao site.
Tendências relevantes do software para chat ao vivo
- As empresas estão buscando novas formas de monitorar o desempenho dos atendentes: atendentes do suporte ao cliente são a base das equipes voltadas para o cliente. Consequentemente, as empresas estão procurando métodos novos e mais eficientes para avaliar o desempenho de atendentes. Segundo um relatório da Capterra sobre tendências do atendimento ao cliente, as empresas estão mudando para "avaliações portáteis dos agentes de atendimento ao cliente". Pequenas empresas devem avaliar produtos que incluam recursos analíticos específicos para o desempenho dos atendentes.
- [A integração de chatbot com o software para chat ao vivo é a próxima tendência: chatbots são interfaces de conversa baseadas em plataformas de aprendizado de máquina e inteligência artificial. O software para chat ao vivo, quando integrado ao chatbot, permite que os usuários respondam consultas básicas do cliente sem envolver um atendente de chat em tempo real, melhorando assim a disponibilidade e reduzindo custos.