Customer Engagement Software
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The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys PureCloud
by Zoho SalesIQ
Hassle-free live chat software re-imagined for business growth. Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan. Learn more about Zoho SalesIQ
ReviewTrackers is the award-winning reputation management and customer feedback software trusted by over 30,000 businesses. Reliable, accurate, and easy-to-use, ReviewTrackers helps companies manage reviews, ratings, and reputation on 80+ review sources and capture customer insights that drive better business results. Features include: powerful reporting and analytics, proprietary Reputation Score calculation, Review Request and Response tools, Trending Topics sentiment analysis, and more. Learn more about ReviewTrackers
by Liveoak Technologies
Use Liveoaks secure conferencing and collaboration platform to engage customers, provide live assistance and complete more digital transactions. Liveoak makes it easier for your remote customers to do business with your organization. Liveoak provides tools for remote customer engagement, onboarding and transactions for the financial services, banking, credit union and insurance industries.The Liveoak conferencing platform recreates the power of a face-to-face interaction for remote customers. Learn more about Liveoak
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 70,000+ paying customers spanning across 155 countries, sales teams are drawn in by our CRMs simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with CRM that is both agile and powerful. Learn more about Pipedrive
UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience. Learn more about UJET
Trivie is an instant on micro-learning tool that uses science, adaptive learning (AI), and gamification to better engage employees with training materials to improve long-term retention of information. Trivie is inexpensive, self-service so it requires minimal effort and has an incredibly high ROI that is measured in real time. One employee or 50,000, Trivie can be up and running in less than seven minutes. Learn more about Trivie
Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today (no credit card required). Learn more about Nickelled
by Aspect Software
Aspect Via customer engagement platform is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting. Learn more about Aspect Via
by Zoho CRM
Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Learn more about Zoho CRM
Bpm'online service offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Bpmonline recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software). Learn more about bpm'online service
Innovative Net Promoter Score (NPS) software helping you measure, analyze and act on feedback to improve customer engagement or employee engagement (eNPS). SightMill makes it easy to add NPS surveys to your website, to send NPS surveys by email, or to collect NPS surveys at a live event. Integrates with third-party software (Slack, Zapier, CRMs) and provides tools to route feedback to your team. Learn more about SightMill - NPS Software
Bluepulse Social Feedback software enables your organization to keep a check on the pulse of your customers throughout every facet of their interactions with your business. It also helps you drive improvement in all facets of the customer experience with 2-way anonymous communication and instant feedback capabilities. Learn more about Bluepulse
Why should you choose PushCrew Push Notifications? Reach your users anywhere on the web. Talk to your users right on the browser. Real-time. Build an audience. Without a mobile app. Get higher opt-in rates. Expand your marketing list. Get higher click-rates than emails. And more pageviews. Send personalized pushes. Make more revenue. Learn more about PushCrew
by Thought Industries
The Thought Industries award-winning Learning Business Platform is helping for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more drive revenue and scale learning operations. The platform enables businesses to create customized, white-labeled learning environments, author and create powerful learning experiences, and monetize courseware with integrated commerce and licensing capabilities - all from a consolidated cloud-based solution. Learn more about Thought Industries
Iterable is the growth marketing platform that powers true omni-channel relevance at scale. Iterable empowers todays growth marketer to leverage their subscribers demographic, behavioral and event data in real time to create relevant, personalized messages across all channels. With Iterable, marketers can successfully segment users, build workflows, automate touchpoints, and test strategies at scale without engineering support. Learn more about Iterable
Story by PulsePoint makes content marketing more efficient, more effective and more trackable. We extend your targeted reach across premium social, native, and content discovery channels. Our platform optimizes to your KPIs to maximize engagement and deliver clear ROI. How it works: Upload your content via URL and create multiple headline/image variants for each channel seamlessly, choose your channels you want to advertise on. Story optimizes towards KPIs. Learn more about Story
by Lithium Technologies
Lithium Communities is an online community platform that enables you to transform your website into a social destination. You can leverage a vibrant community experience to build deeper relationships with your customers, resulting in increased sales, lower service costs, and accelerated innovation. Lithium Communities can also help increase loyalty and customer retention by providing a venue where customers can engage with each other and become brand advocates. Learn more about Lithium Communities
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9
Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial Learn more about elevio
by CloudCherry Analytics
CloudCherry is a SaaS-based, Real-Time Customer Feedback Collection and Customer Experience Analytics product to track, measure & improve Customer Experience. With CloudCherry, your business can identify the factors that are bringing Customer Experience down, measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights into consumer behavioral patterns and address any customer complaint or query in real-time, as soon as it occurs. Learn more about CloudCherry
Online digital engagement command center for large companies wanting to connect with consumers via live chat, SMS texting, social media, email, and messaging (Facebook Messenger, Kik, We Chat, Line). Start with one channel, or add them all! Includes enterprise-level features: secure authentication, performance reports, skills-based routing, and text analytics. Bonus: ITC's chat-to-text ensures the end of abandoned chat sessions by transferring conversations to SMS texting. *Now with chatbots* Learn more about InTheChat
Our clients tell us they are more efficient, more secure, and teams more engaged when they use Huddle! Huddle provides the industry's most secure document collaboration solution for government and enterprise. With Huddle, you get an easier way to collaborate and co-edit documents, control file versions, and organize team tasks. Built-in approval workflow means you'll never miss a deadline again, and our free mobile app keeps you connected even when you're on the road. Learn more about Huddle
by LiveChat Software
Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 24,000 companies from over 150 countries and try LiveChat now! Learn more about LiveChat
Falcon.io provides a platform for social media marketing and customer experience management. It features tools for social media listening, engagement, publishing, measuring and customer data management. Marketers and companies can deliver more personalized brand experiences, across touchpoints, based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services. Learn more about Falcon.io
by Zoho Desk
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk
Verascape's ACE Platform provides contact centers with a suite of integrated self-service applications across ALL customer communication channels. Our conversational speech and chatbot solutions include: Customer Service Payments Intelligent Call Routing Order Processing Outbound Notifications Virtual Digital Assistant ACE is powered by Artificial Intelligence, Real-Time Data Integration, Natural Language Processing, Machine Learning, and Advanced Analytics. Learn more about Omni-Channel Self-Service
Perfect for brands processing over 300 orders a month, Yotpo's customer content marketing solution helps eCommerce businesses collect customer reviews, photos, and Q&A from past buyers to increase traffic and social proof. An official partner of Google, Facebook, and Shopify Plus and integrating with leading commerce platforms and tools, Yotpo makes it easy for brands to leverage their customers content across every marketing channel.
WalkMe is the pioneer of the Digital Adoption Platform (DAP) an enterprise-class guidance, engagement, insights, and automation platform. WalkMe's context-intelligent algorithm streamlines digital adoption internally and externally, ensuring that the right users receive the right information exactly at the moment of need. WalkMe's DAP enables the creation of interactive on-screen sequences that guide and engage users throughout any digital experience.
Cxense collects all aspects of online user behavior, connects it with other data sources, and transforms that raw data into actionable insight about the individual. The Cxense platform and suite of applications, including its unified data management platform (DMP), enable publishers, ecommerce retailers and brands to harness their data through technology for data fusion, data intelligence and data activation & optimization.
by Mobius Solutions
Optimove is a retention automation platform powered by predictive micro-segmentation technology. Marketers use Optimove to manage and automate their entire cross-channel customer marketing plan. By automatically personalizing, executing and evaluating a complete system of customer-data-driven campaigns, the software enables marketers to maximize revenues and customer lifetime value.
Qualifio is the leading engagement and data collection platform. It allows publishers, brands and agencies to easily create and publish viral interactions on websites, mobile apps and social media. Quizzes, polls, tests and other formats allow them to collect data and to engage, grow and qualify their digital audiences. Qualifio enables editorial, marketing, CRM and sales teams to build and publish a wide array of interactive contents, in record time and at a reduced cost, with no IT knowledge.
Apptentive's mobile customer engagement software helps companies listen to, engage with, and retain their customers. The product gives brands the opportunity to identify who to talk to, intelligently engage customer segments, and mobilize customers to take action through in-app messages, surveys, and prompts. Integrated into thousands of mobile apps, Apptentive helps companies engage mobile customers, boost app ratings, drive downloads, and earn customer loyalty.
At LiveWorld, we provide conversation management software, consulting, and online agent workforce services. These empower companies to manage conversations in messaging apps and social media to develop deeper relationships with customers. We specialize in handling the speed and scale requirements of brands to engage customers 1-on-1 in real time and deliver personalized interactions with a human touch.
Appointment Scheduling empowers your clients to let their customers book appointments online with real-time availabilities and automated reminders. Your clients can get up to 40% more bookings while reducing no-shows and saving hours per week thanks to the convenient and intuitive scheduling interface this application has to offer. Try a demo!
by Whisbi Technologies
Whisbi is a global provider of a mobile-first conversational commerce platform that combines live video, chat, voice and chatbot functionalities to increase sales conversion and boost live engagement. Enterprises using our conversational commerce solution have enhanced customer engagement 6X, efficiency 10X, and boosted online sales conversion by 2X. Our customers are global companies in Telecom, Auto, Travel, among others, who want to create winning omnichannel customer experiences online.
by GX Software
Maximize customer value across all your online channels with customer-driven online engagement. Start the journey together with your customers by listening to them and entering into meaningful dialogues. Using the right message at the right time and place will increase the online experience of your audience and result in a higher sales attribution per channel.
Idomoo is a Personalized Video Marketing Platform that uses a purpose-built Personalized Video rendering engine to deliver the worlds only cinematic-quality Native Personalized Video in real time and at scale. Native video personalization delivers unparalleled customer engagement and action, while offering the flexibility and ease of use needed to turn customer data into effective 1:1 marketing or advertising campaigns with minimal effort.
Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and graphical annotations that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions. Toonimo personalizes the web user experience, encourages self-service, increases conversion rates and improves user engagement.
FreshLime's mobile-first platform simplifies scheduling, customer engagement, and payments for home service pro's. Our scheduling, engagement, and promotion tools are designed to help home service professionals save time and make more money. Consumers can engage with small businesses (including Landscapers, Pest Control, Cleaning Services, Pool Maintenance, HVAC, Plumbers, and many more) through our mobile platform to schedule appointments, leave reviews, and track payments.
Skilljar is the easiest way for businesses to educate their customers, vendors, and partners. Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale their customer and partner training programs (aka extended enterprise). Instructors simply upload course content and publish online courses to the web - no developers needed. Data is synced with hundreds of business applications including Salesforce.com.
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives.
BrightInfo doubles your conversion rate using a personalization algorithm that automatically analyzes visitor behavior and serves highly relevant content to each at suitable points during the natural browsing flow. BrightInfo runs autonomously and requires no extra-work from the site operator. A/B testing during free trial ensures BrightInfos impact on conversion rate is beyond reproach.
Eltropy, a client engagement platform, integrates into Salesforce and Microsoft Dynamics environments to improve financial institutions' share of wallet and employee efficiency using 'conversational commerce' over the messaging channels that clients prefer most.
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content,
by HBR Labs
Verishow is the sales enablement platform for modern sales teams. Simplify the sales process, present faster and improve performance. Built-in sales tools that remove the complexity of connecting prospect and salesperson with the content required to close a deal. VeriShow streamlines the entire sales process, from engagement to presentation and contract signing with click-to-connect omni-channel technology.
Lumavate is an enterprise platform for building cloud-based mobile apps at scale. Through the Lumavate platform, companies deliver highly-personalized mobile experiences throughout the entire customer journey. These mobile experiences drive increased adoption and long-term engagement via accessible activation methods, such as NFC, QR, text, etc.
by Lumin Creative
Answerbase is a Q&A knowledge sharing platform, allowing your users to effectively request information and receive answers from the most capable resource. It allows users to ask questions, receive quality answers, and browse helpful content & articles to effectively meet the information demands of your customers about your products and services. Each system comes with user-friendly administration tools to customize, manage and grow a knowledge base that saves both resources and time.
ReachEdge is our easy-to-use Customer Engagement Software for local businesses. ReachEdge give you tools to engage customers on your site, track where your leads are coming from, and capture online and phone leads into a central inbox, which makes it easy for you to engage with your leads and see what marketing tactics are working best for your business.
Influitives AdvocateHub allows you to build a community and invite advocates-customers, partners and employees-to complete challenges: referrals, product reviews, social media posts, and more. As they complete these challenges, which can be targeted to groups or individuals, they automatically earn points, badges, and levels to redeem perks and privileges. Easily report on all activities completed, and integrate with your CRM and more to incorporate advocacy into every step of the way.
FoxMetrics, a marketing analytics and personalization software company, puts powerful conversion tools right at your fingertips. With the ability to collect detailed user data and profiles, segment the data, and trigger personalized messages across a number of channels (via built-in widgets), FoxMetrics doesnt just give you numbers and charts -- it lets you harness your analytics to impact your bottom line.
by Avoka Technologies
Avoka Transact is a digital business platform used to accelerate customer acquisition and increase business agility in financial services, government, education, field service and other industries. Avoka Transact enables the business (not IT) to not only build these applications, but slash the time and costs. And once built, businesses can change them easily and quickly.
Churnspotter spots your at-risk customers, identifies root causes and health trends on a daily basis. You can then push that data into your favorite application (e.g. Mixpanel, Intercom, Salesforce...) in order to engage & analyze your customers. ChurnSpotter is a plug-and-play application that connects your Analytics (Mixpanel, Stripe) to quickly improve your Churn and grow your MRR. Our 14-days free trial will generate immediate results and enable you to grow your business
Ezeassist is End-to- End Customer Engagement platform to manage your schedules, meetings, collaboration and virtual business assistant on To-Dos for complete life cycle of customer engagement it can be managed from anywhere! Promote your Business to grow revenues!! Ezeassist enables transparency and allows you to accept appointment online/collaboration and Integrate with social media and google Calendar. It is fully configurable system that helps improve productivity of the business.
Sophatar's patented solution programs and automatically adjusts the A/V playout from your existing screens based on the interest profiles of visitors currently at your location. Your visitors can select from the content you have programmed for each screen when they're in front of it using their own phone, without having to connect to a local Wi-Fi. Our system comes with location-based services, real-time analytics, and mobile wallet marketing
by Preferred Market Solutions
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
Pipedrive is a sales management tool built for salespeople by salespeople. Used by more than 70k sales teams globally, it helps to see the big picture, then gives step-by-step guidance to keep everyone focused on the activities that drive deals to close. With Pipedrive nothing falls through the cracks. It is easy to use and helps to keep focus, so your team will love to use it and you can trust the data in the system. Its simple to get started, but powerful enough adapt to any sales process.
Fomo adds instant social proof to your website. We built this product because we believe companies are doing marketing all wrong: too many aggressive popups, not enough personal connection. Fomo empowers websites to display recent customer actions (purchases, newsletter signups, whatever) with one line of code. Showcasing important behaviors like these dramatically increases social proof, turning your website into the thriving piece of online real estate that it is.
Pendo was founded when alumni from Rally, Google, Cisco and Red Hat combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society's experiences with software.
by Insightrix Research
Our online research community platform originated to service our clients. Their needs were in both qualitative and quantitative research. After years of building, testing, and using it ourselves, we decided to share it. Since not everyone is ready to hire a trained community manager, we created in-depth training materials so anyone can learn how to become an expert, both in the software and in research techniques. We provide a range of self-managed and full-serviced assistance options.
Digital Communication has changed. It has become much shorter, from text to characters and now symbols. EMOJI, is the fastest growing language in history, the most spoken language online, the most powerful language to create emotion. So why arent we taking benefit of Emoji to better engage with our audience? @ Kaanjo, we help our client, speak their customers language and give a voice to the silent majority of their customers. We also turn your customers' reactions into feedback
by eGain Communications
eGain is the industry's only unified knowledge management and customer engagement software suite. Our modular, cloud apps for customer service, knowledge, web self-service, email, chat, cobrowsing, virtual assistant, etc.,are built on a customer engagement hub platform (eGain CEH) that unifies knowledge, interactions, and analytics to deliver improved customer experiences, sales, and contact center performance.
Hull allows marketing and sales teams to get one singular view of their customer and automate their acquisition, activation, and retention strategies - all through its powerful customer data integration platform. Connect your tools with our pre-built integrations, build segments, trigger powerful workflows, get real-time customer profile updates, and accelerate opportunities through the funnel.
Become one of the first brands to capture customer feedback directly within Twitter and analyze data in order to understand how your customers view and value your products and services. We know you care about your customers, so make sure they know it too. Were here to help you be the brand you want to be with technology that enables you to know your customer, value their time, and engage with them in a meaningful way.
by Relay Network
Relay Network is a mobile engagement automation company enabling businesses to deliver individualized, mobile-first solutions that simplify and improve the customer experience. We give teams the power to easily design, orchestrate, and automate customer engagement so they can scale their customer support efforts and meet rising customer expectations for easy, personalized service. With Relay, teams can create app-like experiences in minutes without writing a line of code.
A simple and fast way to see how customers are interacting with your website. Track clicks, mouse movement, and scrolls with no impact to user experience. View beautiful heatmaps right on the page to see how customers are interacting with your site. Analyze heatmaps for desktops, tablets, and mobile devices. SimpleHeatmaps automatically detects device types and generates appropriate heatmaps for different device types.
by Cygneto Apps
Cygneto Mobile Ordering provides a complete set of feature lists required to engage customers & sell more through the mobile application. It offers an application development platform for the vendors to empower their clients with mobile apps that they can use to place orders and even manage the details of item delivery.The application allows your customers to place orders via mobile application whereever they are.
Starred makes feedback better for everyone, and on a human scale. As the feedback solution which puts the respondent first, we're empowering conversations between companies and their customers. Whats more, we equip them with the actionable insights they need to make better decisions and boost loyalty. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good.
Screencastify is an ultra simple screen recorder that will supercharge the way you communicate at work. Record, edit and share HD videos in seconds. Instead of typing up long emails, reports or documentation, deliver your message more quickly and clearly with a screen video. Used by account managers, UX designers, sales teams, and marketers around the world.
360 WiFi is an automated marketing software that helps offline businesses to grow business, increase average ticket size, bring new customers and build a relationship with existing ones. 360 WiFi includes: - WiFi access point and free hotspot for customers of offline business - Customer list growing every time new customer connects to Wi-Fi - Welcome rewards sent automatically on their phones - Automated offers triggered at the right time to bring customers back - Digital Word-of-Mouth
by Advanced Software
Need a software solution to improve internal interactions and customer service? Do you have disjointed systems in place throughout different departments? Need to increase sales? Need a better way to manage projects from start to finish? Empower workers with the essential tools to improve productivity, streamline processes & save money with credible case management software. Manage customers, operations, sales, projects & processes.
OpenText Communications Center Enterprise helps business managers design, create, and control customized documents providing dynamic branding and rules-based personalization.
by Gateway TechnoLabs
LEAP (Location Enabled Advertising & Promotion Platform) enable companies to acquire proficiency for reaching their consumers directly. A marketing platform that empowers location-based advertising and promotions. Consumers feel motivated to directly get along with companies through offers, games, surveys, product details and have review about the product through proximity chat. This encourages consumers to participate and get benefited, ensuring a stronger customer connect with the companies.
InputKit is a customer feedback software that helps businesses streamline their after-sales follow-up process. It enables its users to take advantage of important but overlooked opportunities to grow their business: Customer Feedback, Net Promoter Score, Referrals, Cross-sell, Online Reviews and more.
Outsell offers the first AI-driven marketing automation platform that empowers automotive dealerships and OEMs to create lasting customer relationships driving incremental sales and profits. Our proprietary technology harnesses massive amounts of data creating accurate and powerful consumer profiles that engage your customers and prospects exactly where they are in their individual lifecycles.
Wiremo is a convenient customer review software platform aimed to help consumer-centric teams improve their products and make their team more effective by listening to their most substantial asset customers. We make it easy and fast for everyone.
Gleantap is a powerful customer engagement tool that allows you to run automated text, push & email campaigns at scale. It seamlessly integrates with your CRM and other tools to let you easily create your multi-touch campaigns. Boost retention, loyalty & referrals with Gleantap. Our Smart Analytics gives you clear insights on churn & business impact. Clients using Gleantap have seen ROI of over 800%.
by One Tap
One Tap Check-In provides simple, fast and beautiful customer check-ins for your small business. Throw out those paper sheets; After our 1-minute signup process, you will be allured to bring us to your front desk. We bring comfort and calmness to the chaos caused by a pool of walk-in customers. Check-in customers using our kiosk iPad app, online, apple wallet or by QR codes. Our software is the third eye inside your store; Collect emails, customer profiles and more.
salesEQUITY is a client engagement platform designed to collect, analyze, manage and distribute quantitative customer-insight data. By measuring client engagement, our proprietary modeling technology determines trends and establishes benchmarks, both internal and external, to help drive VoC and client feedback initiatives. Using this data helps you establish sales equity; which like brand equity, separates businesses from their competition.
Kofax Customer Communications Manager is an enterprise class and web-based customer communications management solution that empowers businesses to manage their engagement with customers, communicating with their customers across multiple channels, with minimal IT effort. It reliably creates relevant, accurate, and highly personalized communication for your customers and delivers it through mobile, e-mail, print, portal and other channels.
by Netcall Telecom
Customers expect great service however they choose to contact you. As they switch between channels, this experience needs to be consistent. Netcalls Liberty Suite supports you to meet these changing customer expectations. Join up back-office processes and gain a 360 view of customer information all on one unified platform.
GoBiggi is the next step in the evolution of Search Engine-Accepted marketing. We use the power of customer reviews/user-generated content to Get high Search Engine ranking, and push you to the top of the search results page. We empowered Reviewer, your Clients, to share their reviews with hundreds of their friends on their Social Media pages - word-of-mouth on steroids. We give you all the tools, custom review page that looks and act as a responsive site, Mobile App - $349 a year.
Say Hi With e-ngage e-ngage gives your business all the tools it needs to present, survey, socialise and capture new business leads at trade shows and meetings and is designed to help improve the way your business connects with your customers, all in one smart app.
by Exchange Solutions
Exchange Solutions provides clients access to ES Engage, a cloud based, advanced customer engagement product that helps top enterprise retailers drive customer lifetime value by improving customer behaviors such as greater conversions, higher baskets, and longevity that improves top line revenue growth. Leveraging advanced analytics and machine learning, ES Engage provides automated real-time insights that consider the customers journey, history (if available) and the retailers strategy.
Onsite engagement tool that increases sales and maximizes ROI on a pay-per-performance model, providing personalized messaging according to visitors onsite behavior.
SevenRooms is a platform for hospitality operators to acquire, engage and understand their guests. Founded in 2011 in New York, the reservation, seating and guest management software offers operators the ability to drive reservations across multiple marketing channels, personalize guest experience online and offline, re-engage guests to drive repeat visits and move business forward through actionable insights. Present in 100+ cities worldwide serving premier dining, hotel and nightlife clients.
TableTalk is the at-table restaurant marketing platform that combines remarkable mobile experiences with advanced guest intelligence. Promote ongoing one-to-one conversations with your customers to improve guest satisfaction. Visit our website to schedule a free demo.
Inventia is a complete web-based video selling, identity verification and e-signing solution with an automatic sales funnel system that allows to boost contact center sales performance enabling brands to provide a secure, innovative and personal online customer experience: meet your customers face-to-face and deliver full service directly from your website or App
OmniCore by SaleMove is an all-in-one omnichannel customer engagement platform that enables companies to identify their highest-value website visitors, communicate with them via live chat, audio, or video, and create deeper engagements through CoBrowsing and Live Observation. Companies leverage OmniCore to create more meaningful conversations with their customers, leading to increased online conversions, decreased customer effort, and overall better customer experience.
Provide customers with more immediate and personalized support within your companys mobile applications and web pages. CafX Live Assist for Microsoft Dynamics 365 helps agents resolve issues more quickly to increase customer satisfaction through an immersive chat and co-browse experience.
A new type of customer surveying and response software that allows companies to see customer feedback and engagement. Clicksurv uses quick tap surveys and artificial intelligence to keep an eye on customer happiness and deal with issues immediately.
MyVote is a web-based application that enables you to create ranking, rating, and poll voting contests and view the results in real time. Your audience can participate live on their mobile phones, tablets and desktops. There is nothing to download or install.
Camilyo Online in One is a white-labeled, integrated marketing and business management platform for small businesses. Built for and sold through digital service providers, it allows them to address all the digital needs of their local business clients from within one, fully-integrated system, dramatically reducing operation and licensing costs.
Socialman is a SaaS platform for creating and managing giveaways through multiple social media channels. It is a cross-platform aplication which allows users to post content on Facebook, Twitter, Vkontakte, Twitch, Pinterest and Youtube. Socialman is a tool for marketers and bloggers, as well as brands interested in improoving their social media engagement and presence.
Account based marketing and sales orchestration platform that unifies your data to allow you to target the right accounts and people. ZenIQ elevates the performance of your CRM and marketing automation platforms by making it easy to identify and reach your target accounts and provides you the tools and analytics to engage these accounts at scale.
Aptrinsic provides an all-in-one product experience platform that enables companies to onboard, retain, and grow customers by delivering personalized product experiences based on in-product behaviors. We equip product leaders with in-depth analytics and engagement tools such as in-product guides, dialogs, sliders, and emails to improve product adoption, customer onboarding, and customer retention.
by Innology Ventures
OPINATOR is an ecosystem of Customer Experience Management and Interactive Digital Marketing services that enables businesses to generate personalized, context-dependent, two-way interactions with consumers across multiple channels to increase customer acquisition, loyalty and satisfaction, prevent abandonment and increase sales.
Our AI-powered tool helps you gain insights from a community of customers. ASK open-ended questions about your product or service, LEVERAGE AI to digest answers into bottom-line insights and UPDATE each customer on his/her personal impact. There is no need to read tons of responses. Our tool does it for you, while making your customers engaged and truly committed.
by Rant & Rave
Rant & Rave provides customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing to deliver and receive great service half of the FTSE rely on the Rant & Rave platform to proactively communicate with and gather fast feedback from their customers. By reducing customer effort and taking real-time inspired action, brands are able to transform Ranters into Ravers and happy customers into lifelong advocates.
by VIP Crowd
VIP Crowd is an advocacy platform that helps B2B companies build meaningful relationships with their customers while promoting their brands. Companies use VIP Crowd to turn their customers into advocates allowing customers to earn rewards for completing fun activities.