Ferramentas de Engajamento com Cliente

Ferramentas de Engajamento com Cliente: encontre a melhor solução para sua empresa utilizando o Capterra Brasil.

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A Zendesk desenvolve software de relacionamento com o cliente para melhorar o relacionamento com o cliente. Seus produtos permitem que as empresas sejam mais confiáveis, flexíveis e escaláveis. Eles ajudam a melhorar a comunicação e dão sentido a enormes quantidades de dados. Acima de tudo, eles trabalham juntos para ajudar a transformar as interações em relacionamentos duradouros. Mais de 200.000 empresas, como Uber, Groupon, Box, Airbnb e Disney, estão usando o Zendesk para reduzir os custos de suporte e aumentar a produtividade e a satisfação do cliente. Saiba mais sobre o Zendesk O Zendesk permite que as empresas ofereçam excelente suporte ao cliente por meio de vários canais, incluindo e-mail, bate-papo, chamadas e SMS. Saiba mais sobre o Zendesk
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Engage your customers via email, social media, live chat, self-service portals and web forms in single interface communication. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Saiba mais sobre o Zoho Desk Take your customer support to the next level. All you need is the right helpdesk software to engage your customers over multi-channel. Saiba mais sobre o Zoho Desk
O Zoho CRM capacita organizações de pequeno a grande porte com uma solução completa de gestão do ciclo de vida de relacionamento com o cliente para gerenciar vendas, marketing, serviço de suporte ao cliente e gestão de estoques em toda a organização com um único sistema empresarial. Saiba mais sobre o Zoho CRM O Zoho CRM capacita as organizações com uma solução completa de gestão do ciclo de vida de relacionamento com clientes. Saiba mais sobre o Zoho CRM
Software de bate-papo ao vivo sem complicações, reinventado para o crescimento do negócio. Converta os visitantes do seu site em clientes pagantes e satisfeitos. Aumente o ROI de seus esforços de conteúdo, SEO, AdWords e marketing por e-mail. Comece agora mesmo com o plano sempre gratuito. Saiba mais sobre o Zoho SalesIQ O Zoho SalesIQ ajuda a envolver os visitantes do site em tempo real para convertê-los em clientes pagantes. O SalesIQ tem 100.000 usuários em todo o mundo. Saiba mais sobre o Zoho SalesIQ
O SurveySparrow permite transformar pesquisas em conversas. Com uma interface de conversação, o SurveySparrow permite que os usuários criem e compartilhem pesquisas altamente envolventes e inteligentes que oferecem uma experiência de bate-papo. As pesquisas recorrentes do SurveySparrow permitem que você envie pesquisas em intervalos regulares para medir o pulso do cliente ou do funcionário. Com opções fáceis de compartilhamento, o SurveySparrow permite que você compartilhe pesquisas na Internet, dispositivos móveis, redes sociais e e-mails para coletar facilmente os comentários do público-alvo. Saiba mais sobre o SurveySparrow Transforme pesquisas em conversas com pesquisas semelhantes de bate-papo. Envolva-se mais com clientes e funcionários. Saiba mais sobre o SurveySparrow
O Qualtrics Customer Experience (CX) é a plataforma mais ágil do mundo para melhorar a experiência do cliente, tornando fácil para empresas monitorarem, responderem e melhorarem cada momento-chave ao longo da jornada do cliente e incorporar o feedback do cliente em todas as decisões. Com painéis flexíveis baseados em funções, gestão dinâmica de casos e integração total com o CRM, você tem o poder de oferecer uma experiência incomparável ao cliente. Solicite uma demonstração personalizada ou crie uma conta gratuita para começar a usar! Saiba mais sobre o Qualtrics Customer Experience O Qualtrics Customer Experience facilita para as empresas monitorar, responder e melhorar cada momento-chave ao longo da jornada do cliente. Saiba mais sobre o Qualtrics Customer Experience

da MessengerPeople

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A MessengerPeople é uma provedora de Software como serviço de aplicativos de mensagens instantâneas. A inovadora Messenger Communication Platform permite que as empresas se comuniquem profissionalmente com a API Business do WhatsApp, o Apple Business Chat, o Facebook Messenger, o Telegram e o Viber. A MessengerPeople trabalha oficialmente com as maiores empresas de mensageiros do mundo. Mais de 1.900 empresas, como BMW, Lufthansa e outras empresas pelo o mundo utilizam a nossa solução. Saiba mais sobre o MessengerPeople Com o software da MessengerPeople você pode tornar sua comunicação com o cliente mais eficaz por meio dos aplicativos de mensagens. Saiba mais sobre o MessengerPeople
O LiveChat permite a comunicação instantânea com os visitantes do site e a resolução imediata das dúvidas ou preocupações. Além disso, oferece a opção de rastrear os visitantes e enviar mensagens personalizadas para serem exibidas com base em condições especificadas, como o número de páginas visitadas ou o tempo passado no site. Saiba mais sobre o LiveChat Adicionando o LiveChat ao site dá aos clientes a oportunidade de falar diretamente com você e resolver quaisquer dúvidas que possam ter instantaneamente. Saiba mais sobre o LiveChat
O CloudTalk é um sistema telefônico pronto para uso em um minuto. Ele já trabalha com mais de 1.000 clientes, entre eles DHL, Electronic Star, Yves Rocher, Karcher e muitos outros. Simplifique a vida de suas equipes de vendas e suporte ao cliente com mais de 40 recursos avançados de chamadas. Melhore a comunicação com os clientes em potencial graças à integração com seus sistemas existentes de helpdesk, CRM e comércio eletrônico, como Helpscout, Pipedrive ou Shopify. Comece com uma avaliação GRATUITA de 14 dias. Saiba mais sobre o CloudTalk O CloudTalk é um sistema telefônico baseado na nuvem para equipes de vendas e suporte ao cliente. Ele transforma a ligação em algo fácil e divertido! Obtenha sua avaliação GRATUITA hoje! Saiba mais sobre o CloudTalk
Por ser uma plataforma unificada, o Zoho CRM Plus é a solução ideal para empresas que buscam proporcionar experiências aprimoradas ao cliente com administração simplificada, relacionamento com o cliente omnicanal, marketing de mídia social, análise eficaz, inteligência artificial integrada, robôs de bate-papo inteligentes e muito mais. Saiba mais sobre o Zoho CRM Plus O Zoho CRM Plus ajuda a oferecer experiências excepcionais ao cliente e convertê-lo em defensor da marca. Saiba mais sobre o Zoho CRM Plus

da Gainsight

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Gainsight PXs Product Experience Platform empowers product managers with the tools necessary to deeply understand user behavior, drive product adoption, and collect user feedback. Saiba mais sobre o Gainsight PX Gainsight PXs Product Experience Platform empowers product owners with the tools necessary to create customer-centric products. Saiba mais sobre o Gainsight PX
Pipedrive is a sales management tool built for salespeople by salespeople. Used by more than 80k sales teams globally, it helps to see the big picture, then gives step-by-step guidance to keep everyone focused on the activities that drive deals to close. With Pipedrive nothing falls through the cracks. It is easy to use and helps to keep focus, so your team will love to use it and you can trust the data in the system. Its simple to get started, but powerful enough adapt to any sales process. Saiba mais sobre o Pipedrive O Pipedrive é uma ferramenta de gestão de vendas que organiza as equipes de vendas. Ele ajuda você a se concentrar nas atividades que levam ao fechamento de negócios. Saiba mais sobre o Pipedrive
Plataforma de comunidade on-line personalizável para conectar, envolver e reter usuários. Permita que seus usuários discutam e se conectem com sua marca. Os membros podem escrever artigos, fazer perguntas, enviar respostas, criar enquetes, votar, comentar e compartilhar vários tipos de conteúdo. Envolva seus membros com um poderoso sistema de gamificação, capacidade de incentivo e ferramentas de notificação. Aproveite o mecanismo de comunidade modular, aplicativos, integrações nativas, widgets e API para criar comunidades on-line formadoras de hábitos. Saiba mais sobre o Tribe O Tribe é uma plataforma de comunidade on-line que impulsiona o relacionamento com o cliente por meio de feeds de atividades, widgets sociais, gamificação e notificações. Saiba mais sobre o Tribe
All in one software for marketers to do everything right from lead capture, email & drip marketing, workflows, webpush notification, marketing automation and more. SendX replaces all that with a single platform at an affordable price. Saiba mais sobre o SendX Growth Tools & Email Marketing Automation platform to grow your web business. Best suited for small to medium size business. Saiba mais sobre o SendX
Desenvolva orientações interativas e sem código que integram e convertem todos os usuários. Os guias passo a passo fáceis podem ser adicionados a qualquer site sem integração de código, você pode criar o primeiro passo a passo do site Nickelled em minutos e compartilhar com colegas, clientes ou possíveis clientes em segundos. Treine os clientes ou equipe em atualizações de novos sites, processos de trabalho e ferramentas online. Experimente o Nickelled GRÁTIS hoje mesmo (sem necessidade de cartão de crédito). Saiba mais sobre o Nickelled Faça orientações passo a passo simples para integrar e converter todos os usuários. Saiba mais sobre o Nickelled
Turn your customers into your brand advocates with world's most engaging automated Loyalty Program. Most effective, economical, easy to setup, customizable and highly scalable. Seamless and friction-less for consumers to use. The consumer participation is very high, with some of our clients achieving up to 76% consistent conversion rate. Comes with marketing automation to re-engage customers and advanced dashboards for data analytics and reports. Saiba mais sobre o Consumer Marketing Platform A comprehensive loyalty and digital marketing platform to acquire, influence and re-engage your customers at scale Saiba mais sobre o Consumer Marketing Platform
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and helps business innovovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds customer engagement software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Pipedrive is a sales management tool built for salespeople by salespeople. Used by more than 85k sales teams globally, it helps to see the big picture, then gives step-by-step guidance to keep everyone focused on the activities that drive deals to close. With Pipedrive nothing falls through the cracks. It is easy to use and helps to keep focus, so your team will love to use it and you can trust the data in the system. Its simple to get started, but powerful enough adapt to any sales process. Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options. Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
The SoGoSurvey feedback management platform seamlessly automates data collection and analysis for organizations. From designing and distributing a questionnaire to analysis and recommendations, the platform does everything with ease and at a level of sophistication thats rare in the industry. SoGoSurvey sets itself apart from competitors through its consistently high user ratings, second-to-none reporting engine, industry-leading data security, and best-in-class, 24/7 customer support. A true end-to-end feedback management platform for organizations, seamlessly automating data collection and analysis. Demo today!
O Sprout Social oferece soluções poderosas de relacionamento com o cliente das redes sociais para as principais agências e marcas, incluindo Hyatt, Ogilvy, Leo Burnett, Evernote e Microsoft. O Sprout permite que as marcas simplifiquem o relacionamento social, monitorem as menções das marcas, acompanhem as hashtags, gerenciem várias contas e muito mais. Experimente o Sprout gratuitamente por 30 dias. Aumente a satisfação, amplie os relacionamentos e garanta a lealdade em longo prazo com o atendimento ao cliente das redes sociais. Experimente o Sprout gratuitamente.
Copper (anteriormente ProsperWorks CRM) é o CRM n° 1 para usuários de aplicativos do Google. Copper integra-se perfeitamente à G Suite, elimina a entrada manual de dados e é superfácil de usar. Se você puder usar o Gmail, saberá como usar o Copper. Junte-se a mais de 12.000 clientes que adoram usar Copper e comece a vender mais com as equipes de CRM hoje. Concentre-se em relacionamentos, não registros, com Copper e Google. O único CRM criado, usado e recomendado pelo Google.
Influitives allows you to build a community and invite advocates-customers, partners and employees-to complete challenges: referrals, product reviews, social media posts, and more. As they complete these challenges, which can be targeted to groups or individuals, they automatically earn points, badges, and levels to redeem perks and privileges. Easily report on all activities completed, and integrate with your CRM and more to incorporate advocacy into every step of the way. Influitive - formerly AdvocateHub - is a smart community platform, helping B2B companies acquire, grow, and retain customers - at scale
Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalised demo or sign up for a free account to get started! Qualtrics Customer Experience makes it easy for companies to monitor, respond, and improve every key moment along the customer journey.
amoCRM provides tools to identify and nurture the 20% of your customers that drive 80% of your sales. With a lead card autofilling, tags, segmentation, lead scoring and reporting, you can manage your most valuable accounts more effectively. Then after you've identified the leads you should focus on, amoCRM takes care of delivering relevant ads, content and promotions to your target audiences. That way, amoCRM helps you to provide great customer experience, prioritizing your time and efforts. amoCRM is easy-2-use CRM. It is however very functional and powerful. Sales pipeline, lead tracking, analytics and website integration.
Pendo was founded when alumni from Rally, Google, Cisco and Red Hat combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society's experiences with software. Capture user behavior data, segment users, and then take action through in-application messaging, surveys and polls.
Feedier permite coletar facilmente comentários valiosos dos clientes por meio de uma plataforma inteligente e interativa. Proporciona uma experiência agradável e única para os clientes, que se tornam mais propensos a participar com satisfação! Em qualquer dispositivo, os clientes poderão acessar as belas e limpas pesquisas, com a marca. Além de ser fácil para os olhos, este novo método de coleta de feedback é divertido graças a animações e recompensas (cupons, livros eletrônicos, ingressos para shows do Phil Collins). Trazendo o feedback de volta. Entreter e envolver os clientes com pesquisas agradáveis do Feedier, com gamificação e diversão!
Optimity is a hyper-adaptive employee success and wellness platform. It is designed to engage employees (77-98%+) and reduce costs for employers. Using the science of micro-habit coaching, we provide a mobile-1st experience for employees. Optimity apps sync with your current routines (calendar, other apps, wearables, etc.) to form small, healthy micro-habits that help you live happier and longer. HR leaders use the Optimity administrator panel to launch Health Risk Assessments and report ROI. A holistic engagement wellness platform that helps manage & centralize all initiatives: HRA, challenges, steps, polls, rewards, etc.
Fomo adds instant social proof to your website. We built this product because we believe companies are doing marketing all wrong: too many aggressive popups, not enough personal connection. Fomo empowers websites to display recent customer actions (purchases, newsletter signups, whatever) with one line of code. Showcasing important behaviors like these dramatically increases social proof, turning your website into the thriving piece of online real estate that it is. Displays recent customer activity on your website to increase conversion rates.
Ebsta empowers thousands of companies to drive customer engagement at scale. Ebsta's Customer Intelligence Platform seamlessly integrates Salesforce, emails and calendars to automatically unlock your company network, create personalised cadences, track engagement in real-time, score customer engagement and measure team performance. Ebsta's Chrome Extension is jam-packed with features to boost productivity - including Salesforce integration, email tracking, send later and meeting scheduler. Ebsta's Customer Intelligence Platform and Chrome Extension empowers companies to drive customer engagement at scale.
The Genesys PureCloud platform is the next-generation, all-in-one omnichannel cloud contact center solution that helps you effectively manage inbound volume and outbound campaigns using powerful routing capabilities. A unified desktop enables agents to get a 360-view of your customer, and seamlessly switch between channels and interactions. Drill-down analytics, recording policies and workforce management are built in. Weekly feature releases ensure you'll always exceed customer expectations. PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
O PureCloud é a solução para uma central de contato em nuvem completa de última geração que ajuda a gerenciar e entender as interações omnicanal em uma jornada perfeita para o cliente. Dê aos seus funcionários uma única ferramenta para lidar com todas as comunicações, como voz, bate-papo, e-mail, mídia social e mais. Uma interface intuitiva facilita o uso. A inovação rápida garante que você supere as expectativas dos clientes hoje e amanhã. O PureCloud é simplesmente eficiente e eficientemente simples. O PureCloud simplifica as relações com os clientes. O PureCloud conecta telefone, e-mail e bate-papo em uma única ferramenta para melhorar o relacionamento com o cliente.
The Genesys PureCloud platform is the next-generation, all-in-one omnichannel cloud contact centre solution that helps you effectively manage inbound volume and outbound campaigns using powerful routing capabilities. A unified desktop enables agents to get a 360-view of your customer, and seamlessly switch between channels and interactions. Drill-down analytics, recording policies and workforce management are built in. Weekly feature releases ensure you'll always exceed customer expectations. PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
O serviço Bpm'online permite que as organizações ofereçam comunicações com cliente omnicanal de ponta a ponta, melhorando a velocidade da resolução de solicitações e, ao mesmo tempo, proporcionando experiências de alto nível ao cliente. O Bpm'online oferece processos prontos para a gestão de serviços de ciclo completo com base nas melhores práticas do setor. Gerencie solicitações de clientes e automatize operações de serviços, seguindo processos predefinidos para excelência no atendimento ao cliente. O serviço bpm'online é uma plataforma de gestão de serviços inteligente para acelerar a entrega de serviços e satisfação do cliente.
A prova social é mais poderosa para aqueles que se sentem pouco familiarizados ou inseguros em uma situação específica e que, consequentemente, precisam ver além de si mesmos para obter evidências de como se comportar melhor. Pode aumentar a conveniência e atuar como um poderoso gatilho de conversão em um ponto crucial na jornada de compra. ProveSource é uma plataforma de marketing de prova social, que transmite comportamentos recentes de clientes no site para gerar confiança e aumentar as conversões. ProveSource transforma o site em um local movimentado e interessante, que conduz o comprador à ação ao mostrar a atividade dos clientes recentes.
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content, ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more!
At Mixpanel, our mission is to increase the rate of innovation. Through our powerful customer analytics platform, companies can analyze how and why their customers engage, convert, and retain across web, mobile, and smart devices. Then use that data to improve their experience. Over 26K companies - including 30% of The Fortune 100 - trust Mixpanel to grow their business. Mixpanel is headquartered in San Francisco with offices in New York, Seattle, Austin, London, Barcelona, and Singapore. Mixpanel helps companies analyze how customers engage, convert, and retain - then use that data to improve their experience.
O ReviewTrackers é um premiado software de gestão de reputação e avaliação que conta com a confiança de mais de 40.000 empresas. Acompanhe as avaliações no Facebook, Google, TripAdvisor e mais de 100 sites de resenhas. Centralize todos os dados de avaliação em um aplicativo. Responda aos clientes mais rapidamente. Solicite avaliações via SMS e campanhas de e-mail sem complicações. Aproveite a tecnologia de aprendizado de máquina para encontrar insights de suas avaliações. Tenha um suporte ao cliente premiado, acesso e automação de API e alertas de avaliação instantâneos com o ReviewTrackers. Software que ajuda as empresas a gerenciar e responder a avaliações, aumentar as classificações e rankings e descobrir os principais insights de clientes.
Screencastify is an ultra simple screen recorder that will supercharge the way you communicate at work. Record, edit and share HD videos in seconds. Instead of typing up long emails, reports or documentation, deliver your message more quickly and clearly with a screen video. Used by account managers, UX designers, sales teams, and marketers around the world. Record, edit and share HD screencasts from within your Chrome browser. Create engaging product demos, tutorials, UX/UI tests and more.
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Build customer engagement through Crisp platform and start to communicate with your customers seamlessly. With our Team Inbox, Crisp lets you chat with your customers and makes things simple for busy businesses. Through a wide range of features, we simplify the way you engage with your customers to reach their goals by automating a lot of stuff. Your all-in-one platform for customers engagement.
ReachEdge is our easy-to-use Customer Engagement Software for local businesses. ReachEdge give you tools to engage customers on your site, track where your leads are coming from, and capture online and phone leads into a central inbox, which makes it easy for you to engage with your leads and see what marketing tactics are working best for your business. ReachEdge provides you an easy way to manage your leads and get more customers that enables you see what your marketing is getting you.
UJET is an enterprise-grade platform that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with any time, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 2,000 companies globally, including over 30 percent of Fortune 500 companies. WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world.
An audience engagement software platform optimized for running promotions, contests, quizzes, and ballots for media companies. Including a robust email platform, Second Street enables their partners to connect with their community on a whole different level. Audience engagement software and robust email platform optimized for running promotions and contests for media companies.
In professional services, client confidence is essential, and theres no better way to achieve this quickly, than through clear, internal and external communication. Thats why companies chose Huddle for its secure client portal. Every company has to work across organizational boundaries, jurisdictional boundaries and deal with a lot of sensitive, confidential information. With the increase in cybercrime, companies needed a solution that will safeguard their data as well as their clients. A secure client portal solution for clear, transparent document collaboration internally and externally.
SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share insights with your team using custom reports, data exporting, and integrations. The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX.
Phone2Action is the world's leading technology company for public policy engagement, built to empower the problem-solver and advocate that lives in everyone. Our platform has helped over 11 million advocates make more than 27 million connections with elected officials and other decision-makers, with 25 new connections added every minute. Phone2Action is the world's leading technology company for public policy engagement, built to empower the advocate in everyone.
Falcon.io provides a platform for social media marketing and customer experience management. It features tools for social media listening, engagement, publishing, measuring and customer data management. Marketers and companies can deliver more personalized brand experiences, across touchpoints, based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services. Social media marketing & customer experience management on one easy-to-use platform.
Quiq helps brands present their customers with consistently jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiqs Conversational Engagement Platform, companies can easily orchestrate commerce and service conversations involving both bots and humans. For more information about Quiq, go to www.goquiq.com. Quiq sells messaging and live chat solutions to help companies and consumers engage over digital channels.
Create engaging online learning experiences to boost customer engagement with your products and services. Start clients on a path to success by guiding them through everything they need to know in an accessible, modern online learning environment. Leverage learning paths, gamification, blended learning, and assessments to ensure product adoption and decrease churn. The Thought Industries platform provides a complete end-to-end suite of features to engage customers across the entire lifecycle. The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning.
Liveoak is a virtual customer engagement and business platform that enables your representatives to connect, engage and complete work with customers in a seamless way. Liveoak seamlessly combines modern conferencing, forms collaboration, e-Signature and efficient data/I.D. capture combined with bank-grade security and a complete System-of-Audit. Our mission is to create an engagement platform that allows large companies to do business in a virtual context. Liveoak Technologies. We get virtual business done.
Seismic is the recognized leader in sales and marketing enablement, equipping sales teams with the knowledge, messaging, and automatically personalized content proven to be the most effective for any buyer interaction. Powerful content intelligence enables marketers to prove and improve their impact on the bottom line, revealing what is really driving revenue and what needs to be adjusted. The result for more than 600 global enterprises is better win rates, larger deals, and higher retention. Seismic is the leading global marketing and sales enablement solution.
Iterable is a growth marketing platform that allows you to send personalized messages at scale across channels. Learn how to build promotional campaigns to attract prospects, welcome campaigns to nurture new users, re-engagement campaigns to convert existing customers, and customer loyalty campaigns to retain customers. With Iterable, you can build campaigns for each stage of the buyer journey and ultimately increase customer engagement on multiple channels. Iterable is the growth marketing platform that powers true omni-channel customer engagement at scale.
O CMNTY é uma poderosa plataforma online usada pelas mais inovadoras marcas e agências de pesquisa de marketing da atualidade para criar comunidades de informações de clientes. Através do diálogo contínuo com os clientes em plataformas online dedicadas, as marcas desenvolvem uma compreensão mais profunda das motivações e desejos das pessoas que servem. O CMNTY é uma plataforma usada pelas marcas mais inovadoras e profissionais de conhecimento atuais para desenvolver uma compreensão mais profunda dos clientes.
Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it.
BrightInfo doubles your conversion rate using a personalization algorithm that automatically analyzes visitor behavior and serves highly relevant content to each at suitable points during the natural browsing flow. BrightInfo runs autonomously and requires no extra-work from the site operator. A/B testing during free trial ensures BrightInfos impact on conversion rate is beyond reproach. BrightInfo doubles conversion rates using a personalization algorithm that analyzes visitor behavior and serves highly relevant content
Customer Engagement Software that'd make both your mom and Walt Disney proud. Revetize helps local businesses build: Online Review, Referral, Promotion, NPS, Customer Follow-up and Loyalty Campaigns while integrating these strategies into a single follow-up process. We do that through: Text, Email, Voicemail and Pen-Written letters. We essentially help you turn your customers into an army of marketers. (Give it a look...seriously). Small Business Marketing Software helping grow Reviews, Referrals & Repeat Purchases via Text, Email, Voicemail & PenWritten Letters.
Maximize your sales and customer engagement with Kangaroo Rewards. Kangaroos robust loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, and custom omnichannel experience. Kangaroo Rewards offers in-depth reporting to monitor and adjust your program based on customer behavior and trends. Digital loyalty program for businesses with branded app. Automated marketing, discount engine, raffle module, integrated, support.
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn. Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights.
Story by PulsePoint makes content marketing more efficient, more effective and more trackable. We extend your targeted reach across premium social, native, and content discovery channels. Our platform optimizes to your KPIs to maximize engagement and deliver clear ROI. How it works: Upload your content via URL and create multiple headline/image variants for each channel seamlessly, choose your channels you want to advertise on. Story optimizes towards KPIs. Manage, distribute and optimize your content across premium publishers through 25+ social, native and content discovery partners.
MoEngage is an intelligent customer engagement platform, built for the mobile-first world. With AI-powered automation, optimization capabilities, and in-built analytics MoEngage enables hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, On-site messages, ad re-targeting, and SMS. Fortune 500 brands across 35+ countries use MoEngage to orchestrate their omnichannel campaigns. MoEngage has been recognised in 2019 Gartner's Magic Quadrant again. MoEngage is an intelligent customer engagement platform, built for the mobile-first world.
Better feedback for everyone, on a human scale. As the feedback solution which puts the respondent first, we're empowering conversations between companies and their customers. Whats more, we equip them with the actionable insights they need to make better decisions and engage their customers. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good. Starred builds feedback software which puts the respondent first, and helps companies succeed through actionable insights.
Lead conversion solution that helps businesses boost sales and lead functions with social proof, live visitors, & real-time activities. Lead conversion solution that helps businesses boost sales and lead functions with social proof, live visitors, & real-time activities.
It¿s extremely difficult to grow your business and listen to all of your customers at the same time. Listen360¿s Net Promoter-based software captures customer feedback in real-time, so you can address complaints quickly, keep existing customers happy, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. With Listen360, you can build a brand that you and your customers will both be proud of. Listen360 is a powerful, NPS-based customer feedback and local marketing platform.
Apollo is the unified engagement acceleration platform that gives reps the ability to dramatically increase their number of quality conversations and opportunities. Reps are empowered do more than just conduct outreach, they learn who to target, how to reach out, and what to say at speed and scale. We help drive growth and success by providing the means for teams to discover and utilize their organizations unique best practices. Apollo is the foundation for your entire end-to-end sales strategy.
Skilljar is the leading training platform purpose-built for external education. Our enterprise-grade platform gives you all the tools you need to onboard, engage, and retain customers at scale. With Skilljar, increase adoption and renewal rates by providing consistent, comprehensive, and trackable customer training. Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training.
Designed for contact centers with 150+ agents and based on Aspect's proven product portfolio, the Aspect Via Platform brings best of breed contact center and workforce productivity capabilities to the cloud. As a highly scalable, secure platform, it offers the ability to start with one or more applications and then add others when ready for additional capabilities. The platform supports voice, SMS, email, chat, and mobile interactions as well a workforce, quality and performance management. Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud.
Insightrix Online Community platform allows companies to engage with their customers on an ongoing basis using qualitative and quantitative tools. With options for long term and short term contracts, our platform was built by researchers, for researchers. One flat price gives unlimited access to surveys, discussions and your data. Our DIY software gives you the flexibility you need, but we are always here to help! The choice is yours! Insightrix Communities allows companies to engage with their customers on an ongoing, unlimited basis using qual & quant tools.
A user-friendly platform for managing quality and engaging user-generated content. Users can ask questions, receive quality answers, and browse helpful content & articles to effectively meet their demands for information. Enable community features and utilize advanced moderation and customization tools. User groups allow you to control content access and functional permissions. Use our content insights to intelligently decide on content creation and strategy based on the real demand from users. Allow users to ask questions, receive answers, browse content and articles. Community features encourage consistent engagement.
Bold360 is the ultimate AI-powered engagement platform helping companies of all sizes build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. By, blending the best of AI and agent-based technology, Bold360s suite enables companies to meet soaring customer expectations while allowing agents to do what they do best be human. Bold360 is an AI-powered customer engagement solution delivering personalized interactions and the fastest time-to-value.
From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate meaningful, direct relationships with guests and deliver exceptional guest experiences. The reservation, seating and guest engagement platform gives operators the tools they need to develop direct relationships with guests, boosting revenue and enabling personalized service and marketing. A reservation, seating & guest engagement platform for restaurants, hotels, nightclubs & entertainment venues.
We fix marketing complexity to create meaningful customer engagement. So customers come to stay. CrossEngage enables marketers and CRM managers to engage with the right audience through the right channels. By combining 360-degree customer profiles with easy-to-use segmentation tools, you can create unique customer journeys. In this way, you activate your customers individually and always at the right moment. CrossEngage enables marketers and CRM managers to engage with the right audience through the right channels.
An academy builder for SaaS companies designed to engage and educate your customers for greater retention and satisfaction. An academy builder for SaaS companies designed to engage and educate your customers for greater retention and satisfaction.
O Pushnami é uma plataforma de mensagens com tecnologia de inteligência artificial que usa análise inteligente para oferecer desempenho superior de e-mail, mensagem do Facebook e push de internet. Use a plataforma Pushnami para criar engajamento e redirecionar assinantes, aumentar as conversões de vendas e automatizar o envio de mensagens entre canais. A tecnologia é mais adequada para sites empresariais com mais de 500.000 visitantes mensais e pode ser usada em vários setores, desde o automotivo até de comércio eletrônico. O Pushnami é uma plataforma de mensagens para clientes que usa análise inteligente para oferecer desempenho superior de push de internet, social e e-mail.
Social media tool that enables customer service and marketing through customer engagement, social media monitoring, and analytics. Social media tool that enables customer service and marketing through customer engagement, social media monitoring, and analytics.
O Qualifio é a plataforma líder em marketing interativo e coleta de dados. Ele permite que editores, marcas e agências criem e publiquem facilmente um conteúdo interativo em sites, aplicativos móveis e mídias sociais, sem a necessidade de ter habilidades técnicas. Desafios, concursos, pesquisas, testes, jogos animados e mais de 40 formatos de campanhas personalizáveis permitem que eles coletem dados e cresçam, participem, qualifiquem, segmentem e monetizem seus públicos digitais. A plataforma Qualifio permite envolver o público e coletar dados pela criação e publicação de mais de 40 formatos interativos.
Our mission at Como is to empower businesses and brands to build the lasting customer relationships that power growth, loyalty, and overall success. Our mission is to empower you to know your customers, personalize their experience, and grow visits and spend. Como has been pioneering cloud-based customer engagement solutions since 2005. Como gives you the technology behind the online giants with an end-to-end customer engagement platform inside your POS.
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