Text Mining Software

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Customer Support Tickets Analytics

Customer Support Tickets Analytics

by CX MOMENTS

(3 reviews)

Cx MOMENTS is the best way to understand your customers problems. We automatically find and trend customer issues in your helpdesk so you dont have to. No more weekends spent reading support tickets or exporting data to excel. We help you gain valuable insights from your support tickets so you can escalate issues to other teams, detect topics for agents training and prioritize self service content. We connect in 3 clicks to Zendesk, Freshdesk, Freshervice Salesforce and many more. Learn more about Customer Support Tickets Analytics

Cx MOMENTS automatically detects and trends customer issues in support tickets. Connect to Zendesk, Freshdesk, Salesforce in 3 clicks. Learn more about Customer Support Tickets Analytics

PrediCX

PrediCX

by Warwick Analytics

(9 reviews)

Automated predictive analytics for building accurate models with text data such as voice of the customer, warranty, complaints, reviews, insurance claims etc. It uses proprietary technology developed from a University so that it can be used by a non-data scientist. It maximises the performance of the models with the minimum 'human-in-the-loop' input. Learn more about PrediCX

Automated predictive analytics for text. No data scientist required to build accurate models. Learn more about PrediCX

Mozenda

Mozenda

by Mozenda

(25 reviews)

Capture web data or automate time-consuming processes to help you make important business decisions. With over 10 years of experience, Mozenda enables you to automate web data extraction from any website. We Provide: 1) We do it with you - with our licensed software or on-premise solutions. 2) We do it for you - with our Professional Data Services option. We deliver the data you want from the websites you choose and on the schedule you desire. Learn more about Mozenda

Every day, we turn millions of web pages into data. Trusted by 1/3 of the Fortune 500 ...and thousands of businesses like yours Learn more about Mozenda

DiscoverText

DiscoverText

by Texifter

(62 reviews)

Web-based collaborative text analytics system that allows academics, companies, and governments to schedule fetches from Twitter, import from SurveyMonkey, email, or a spreadsheet, to search, filter, cluster, human-code and machine-classify text. Texifters CoderRank patent focuses on algorithmic techniques analogous to Google's PageRank for web search, but tailored to improve large scale, collaborative text analytics through enhanced machine-learning and the gamification of crowd source coding. Learn more about DiscoverText

Web-based collaborative text analytics for academics, companies, and governments to search, filter, cluster, code and classify text. Learn more about DiscoverText

WordStat

WordStat

by Provalis Research

(3 reviews)

Text mining tool for fast extraction of themes and trends. State-of-the-art qualitative content analysis.

Text mining tool for fast extraction of themes and trends. State-of-the-art qualitative content analysis.

InMoment

InMoment

by InMoment

(3 reviews)

Cloud-based solution that offers leadership board, employee communication, and employee loyalty modeling capabilities.

Cloud-based solution that offers leadership board, employee communication, and employee loyalty modeling capabilities.

Centralpoint

Centralpoint

by Oxcyon

(3 reviews)

Oxcyon's in the 2018 GARTNER MAGIC QUADRANT - schedule a demo so that we can import your data, to auto apply (your) metadata and rules

Oxcyon's in the 2018 GARTNER MAGIC QUADRANT - schedule a demo so that we can import your data, to auto apply (your) metadata and rules

Crimson Hexagon

Crimson Hexagon

by Crimson Hexagon

(7 reviews)

Cloud social media analytics software with text analysis, that enables you to review conversations, select examples, and group posts.

Cloud social media analytics software with text analysis, that enables you to review conversations, select examples, and group posts.

Text Analyzer

Text Analyzer

by online-utility.org

(2 reviews)

Text analyzing solution that enables companies to find frequent phrases or words and count number of words or characters.

Text analyzing solution that enables companies to find frequent phrases or words and count number of words or characters.

Semantria

Semantria

by Lexalytics

(0 reviews)

Language processing platform that supports 22 languages and a Twitter-mode. Includes sentiment, categorization, and entity extraction.

Language processing platform that supports 22 languages and a Twitter-mode. Includes sentiment, categorization, and entity extraction.

SAS Text Miner

SAS Text Miner

by SAS Institute

(1 review)

Text mining system that contains automatic boolean rule generation, term profiling, document theme discovery, and text importing.

Text mining system that contains automatic boolean rule generation, term profiling, document theme discovery, and text importing.

Etuma

Etuma

by Etuma

(1 review)

Real-time, multi-language customer and employee open-text feedback topic and topic level sentiment categorization service.

Real-time, multi-language customer and employee open-text feedback topic and topic level sentiment categorization service.

Interaction Analytics

Interaction Analytics

by NICE Systems

(0 reviews)

Interaction analytics system with hot topics, root cause, call part and sentiment analyses.

Interaction analytics system with hot topics, root cause, call part and sentiment analyses.

Clarabridge Text analytics

Clarabridge Text analytics

by Clarabridge

(0 reviews)

Clarabridge text analytics is best in class solution for voice of the customer programs.

Clarabridge text analytics is best in class solution for voice of the customer programs.

Medallia Text Analytics

Medallia Text Analytics

by Medallia

(2 reviews)

Web-based text analytics software that includes root cause analysis, comments analysis, and text analysis in social feedback.

Web-based text analytics software that includes root cause analysis, comments analysis, and text analysis in social feedback.

AlchemyLanguage

AlchemyLanguage

by IBM

(4 reviews)

APL's text analysis system providing companies with entity extraction, sentiment and emotion analysis, keyword extraction, and other.

APL's text analysis system providing companies with entity extraction, sentiment and emotion analysis, keyword extraction, and other.

Conveyapi

Conveyapi

by Converseon

(0 reviews)

Map, monitor and understand the vast social media conversation to create the deep insights required to drive business advantage.

Map, monitor and understand the vast social media conversation to create the deep insights required to drive business advantage.

KnowledgeREADER

KnowledgeREADER

by Angoss Software

(1 review)

Integrated customer intelligence system including visual text discovery, sentiment analysis or categorization, and comparison analysis.

Integrated customer intelligence system including visual text discovery, sentiment analysis or categorization, and comparison analysis.

OdinText Text Analytics

OdinText Text Analytics

by OdinText

(1 review)

SaaS text analytics and reaserch system that includes advanced statistics, linguistic sentiment, and social media monitoring tools.

SaaS text analytics and reaserch system that includes advanced statistics, linguistic sentiment, and social media monitoring tools.

NaturalText

NaturalText

by NaturalText

(0 reviews)

Mines/groups words based on the context used like Word2vec.

Mines/groups words based on the context used like Word2vec.

Thematic

Thematic

by Thematic

(0 reviews)

Turn your existing feedback into actionable insights using AI-powered thematic analysis.

Turn your existing feedback into actionable insights using AI-powered thematic analysis.

MeaningCloud Text Analytics

MeaningCloud Text Analytics

by MeaningCloud

(0 reviews)

Provides services for automatic extraction of insights from unstructured information sources, including social media posts.

Provides services for automatic extraction of insights from unstructured information sources, including social media posts.

Kapiche

Kapiche

by Kapiche

(0 reviews)

A self service text analytics tool requiring no machine training. Just upload your data and get actionable insights in seconds.

A self service text analytics tool requiring no machine training. Just upload your data and get actionable insights in seconds.

MonkeyLearn

MonkeyLearn

by MonkeyLearn

(0 reviews)

AI platform to analyze text with Machine Learning and turn emails, tweets, surveys or any text into actionable data.

AI platform to analyze text with Machine Learning and turn emails, tweets, surveys or any text into actionable data.

Amenity Analytics

Amenity Analytics

by Amenity Analytics

(0 reviews)

Text analytics solution that is built for the business, has the highest industry accuracy, and is configurable.

Text analytics solution that is built for the business, has the highest industry accuracy, and is configurable.