Customer Communications Management Software
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Built for big business - made easy for small business. We have the most pre-built features of any Enterprise SMS Text platform - at Half the Price. Text 1-to-millions, or engage in True 1-to-1 Dialog at scale. Others claim 1-to-1, but ours is built for multi-user, threaded dialog at scale for large businesses. Call Center Module and Mobile App for 1,000s of reps to use SMS with admin controls. Multi-Channel Emergency Alert System included. Major CRM Integrations. Short & Long Codes. API access. Learn more about TrueDialog
Contact Center Software built for lead generation, accelerating sales, and coordinating large-scale marketing campaigns. Ideal for businesses with 10 or more agents. Automatically flag and change phone numbers that get marked as spam, access to the premium short code (ex: 411-411 and 911-911), 800, and local phone numbers with every area code. Highlighted features: Outbound Calling, Ringless Voicemail, Call Tracking, Lead Distribution, Voice Broadcasting, Custom IVR, and ask about our API. Learn more about Ytel Platform
Demandforce helps businesses attract new customers and keep current customers coming back. Our all-in-one platform offers automated appointment reminders, reactivation campaigns for lost customers, online reputation management, and more. Shift into the digital age - simplify your customer communications with a platform that delivers the right message at the right time. Learn more about Demandforce
by Fresh Finance
freshMerge is a licensed communication software solution managed by your marketing department that benefits your large sales team and employees. Dynamic newsletters, social media posts, and a downloadable print PDF mailer provide your sales team interactive content solutions to help build relationships and maintain business. Whether you have a sales team of 10 or 50,000+, inputting articles and photos once makes it easy to control messaging at the corporate level. Learn more about freshMerge
Award-winning softphone client designed to help set-up your call center with your IP-PBX of choice. Call intuitively with a dialpad-centric interface. Auto-answer incoming calls with togglable wait-time. Escalate calls with easy call transfer and call hold functionality. Track patterns in your success with call metrics and call recording. A Salesforce user? Call and track progress within your Salesforce dashboard. Bria - easy IP-telephony set-up and your go-to call control solution. Learn more about Bria
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9
UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience. Learn more about UJET
by Xpertdoc Technologies
The Xpertdoc Customer Communications Management (CCM) Solution gives business users the ability to create, manage and deliver highly personalized, Omni Channel communications across the entire customer lifecycle. Our platform provides award-winning technologies for large-scale automation, forms conversion, centralized management, and collaboration workflows. Coupled with our Connector for Dynamics CRM, the Solution enables easier merging of CRM data with business documents in a single click.
by Ecrion Software
Ecrion makes software for companies who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audiences using personalized communications, omni-channel delivery and next-generation interactivity in one unified, scalable platform. Oversee the entire document production and distribution flow in a company, empower collaboration and reduce errors.
by Preferred Market Solutions
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
ActiveDocs is a global provider of template management and document automation solutions. Based on Microsoft technologies, ActiveDocs solutions are intuitive and easy to use. Whether your organization creates one document a day or 200,000 documents an hour, ActiveDocs makes it possible to do so effortlessly and accurately.
Napersoft Customer Communications Management (CCM) solutions are designed to holistically manage customer communications across all lines-of-business within an enterprise. Our solutions empower business users to quickly and easily compose, format and deliver relevant and personalized customer communications at the right time in customer-preferred channels, helping to enrich the overall customer experience.
OpenText Communications Center Enterprise helps business managers design, create, and control customized documents providing dynamic branding and rules-based personalization.
Our scalable and O/S agnostic application platform supports large volume generation, distribution and storage of messages and documents across channels. Developed with security of data and processes at its core, the platform can accept and use any data format with custom mapping plugins, and supports multiple output formats (PDF, EMC, HTML) and channels (email, text, Web, mobile app).
Kofax Customer Communications Manager is an enterprise class and web-based customer communications management solution that empowers businesses to manage their engagement with customers, communicating with their customers across multiple channels, with minimal IT effort. It reliably creates relevant, accurate, and highly personalized communication for your customers and delivers it through mobile, e-mail, print, portal and other channels.
Smartz Chat is an omni channel communications platform which enables users to have a central point of contact with their clients and staff, replacing traditional communication methods, emanating from multiple sources such as Facebook, Twitter, WebChat and Short text messages. Communications are managed centrally, supported by a suite of reports, dashboard and individual work queues.The software facilitates bulk communications, at reduced costs and empowers users to have a consolidated view.
by Altvia Solutions
Take your relationships to the next level with Altvia Correspond Premium Edition, an end-to-end solution to communicate with your entire network, from prospects to investors
by Innology Ventures
OPINATOR is an ecosystem of Customer Experience Management and Interactive Digital Marketing services that enables businesses to generate personalized, context-dependent, two-way interactions with consumers across multiple channels to increase customer acquisition, loyalty and satisfaction, prevent abandonment and increase sales.
Dimelo enables companies to manage all their digital customer care channels within a single platform. As a result, agents can manage multiple channels through a unique interface, increasing their response speed, streamlining resources allocation and levelling the flow during peak periods, ultimately impacting customer satisfaction. Over 14.5 million messages coming from various sources (email, chat, messaging, social media, etc.) are categorized & dispatched to customer care agents.
Blinger.io is an omni-channel software platform which allows clients to connect to their customers through popular messengers, e-mail and live chat with a single API, interface or integration with helpdesks.