Service Desk Software

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Freshservice

Freshservice

by Freshworks

(318 reviews)

Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice

(Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! Learn more about Freshservice

Samanage

Samanage

by Samanage

(441 reviews)

Samanage is the most reviewed and highest rated service desk. Our service desk simplifies complex tasks and automates basic ones, while providing loads of metrics, reports, and configurations, without being overwhelming. Samanage lets you easily follow the ITIL framework, you'll achieve faster ticket resolutions, improve SLAs, and waste less time repeating the same task over and over. Deliver faster, smarter IT services and stop living fire to fire. Learn more about Samanage

Achieve faster ticket resolutions & waste less time repeating the same task with the most reviewed & highest rated service desk. Learn more about Samanage

Front

Front

by Front

(77 reviews)

The fastest service desk software! Front works just like an email inbox but lets you work as a team to reply to every request with more transparency and accountability without a clunky help desk software. Bring all your support email aliases like ([email protected], [email protected]) into one shared inbox for your team. With Front, you can assign owners, internally discuss requests without messy forwards and reply-alls, and set reminders to respond later. Automate common workflows to reply and resolve issues faster. Learn more about Front

Bring more accountability, transparency, and automation into your email inbox without a help desk. Reply and resolve issues faster. Learn more about Front

ServiceDesk Plus

ServiceDesk Plus

by ManageEngine

(98 reviews)

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ServiceDesk Plus

Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ServiceDesk Plus

NetHelpDesk

NetHelpDesk

by Net Help Desk

(11 reviews)

NetHelpDesk is a UK based company, which provides ITIL aligned help desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, CRM, guaranteed telephony integration, best of breed mobile apps. Learn more about NetHelpDesk

NetHelpDesk is a UK based company, which provides ITIL aligned help desk software that can be installed on premise or in the cloud. Learn more about NetHelpDesk

SysAid

SysAid

by SysAid Technologies

(88 reviews)

SysAid's award-winning Service Desk includes everything you need for effective IT service management in a single ITIL-aligned solution. SysAid's ITSM includes a powerful incident and service request management module plus other core ITIL capabilities such as problem management and change management. Included are asset management capabilities along with modern-day IT support must-haves like an end-user self-service portal. Get a Free Trial today or contact us to see what SysAid can do for you! Learn more about SysAid

Easily manage all your Service Desk activities with a proven IT solution. Youll find all the essentials you need in one dashboard. Learn more about SysAid

LiveAgent

LiveAgent

by QualityUnit

(414 reviews)

LiveAgent is help desk software that fits all kinds of businesses, no matter how small or big they are. Being the 3rd largest smartphone manufacturer of 2015 brings a lot of responsibility, thats why Huawei decided to rely on LiveAgent as their customer support solution. We hold ourselves to highest standards with satisfaction level of 98,6 percent. LiveAgent includes 170+ help desk features including live chat, voice and social media. Learn more about LiveAgent

LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent

Alloy Navigator

Alloy Navigator

by Alloy Software

(20 reviews)

Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Service Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. Couple that with Asset Management integration and the flexible beauty of intelligent workflow and you've got yourself a complete IT management solution. Learn more about Alloy Navigator

Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator

Vision Helpdesk

Vision Helpdesk

by Vision Helpdesk

(27 reviews)

Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. Learn more about Vision Helpdesk

Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. Learn more about Vision Helpdesk

OTRS

OTRS

by OTRS

(44 reviews)

OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide the best possible service in a cost effective way. Request a demo today. Learn more about OTRS

Fully-managed service management suite that includes ticketing, workflow automation & notification for service desks and help desks. Learn more about OTRS

SupaDESK

SupaDESK

by SupaTools

(12 reviews)

SupaDESK is a fully integrated ITSM solution based on ITIL principles. It offers full Service Desk functionality including Incident, Request, Problem, Service and SLA Management. There is built-in Active Directory integration, Service Catalog and Self-Service interface. A mobile app is also available for remote ticket management. Can be integrated with SupaCMDB module to provide full asset management solution. Learn more about SupaDESK

Service Desk software based on ITIL principles with integrated CMDB. SaaS or on-premise deployment - low cost! Learn more about SupaDESK

Zendesk

Zendesk

by Zendesk

(1419 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1419 reviews)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

by Zendesk

(1419 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1419 reviews)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

by Zendesk

(1419 reviews)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

by Zendesk

(1419 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1419 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1419 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1419 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

HESK

HESK

by Klemen Stirn

(0 reviews)

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.

Reamaze

Reamaze

by Reamaze

(4 reviews)

Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.

Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.

IncidentMonitor

IncidentMonitor

by Monitor 24-7

(5 reviews)

Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available

Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available

AzureDesk

AzureDesk

by AzureDesk

(34 reviews)

AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution

AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution

Spiceworks IT Help Desk

Spiceworks IT Help Desk

by Spiceworks

(283 reviews)

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.

Remedy Service Desk

Remedy Service Desk

by Remedy IT Service Management

(66 reviews)

Social service desk solution with self-service mobile app component that helps employees receive support on the go.

Social service desk solution with self-service mobile app component that helps employees receive support on the go.

Track-It!

Track-It!

by BMC Software

(56 reviews)

Track-It! includes everything you need to manage your Help Desk and Asset Management. Full featured, easy to use and cost-effective,

Track-It! includes everything you need to manage your Help Desk and Asset Management. Full featured, easy to use and cost-effective,

Wix Answers

Wix Answers

by Wix

(14 reviews)

Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.

Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.

Wix Answers

Wix Answers

by Wix Answers

(14 reviews)

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.

Cockpit IT Service Manager

Cockpit IT Service Manager

by Cockpit ITSM

(1 review)

ITSM solution that integrates asset management, task scheduling, ticketing, and more.

ITSM solution that integrates asset management, task scheduling, ticketing, and more.

Hornbill Service Manager

Hornbill Service Manager

by Hornbill Corporate

(0 reviews)

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM.

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM.

Service Exec

Service Exec

by Refreshing Software

(0 reviews)

Helps keep track of IT assets and who is using them. If problems arise, the integrated service desk can record details.

Helps keep track of IT assets and who is using them. If problems arise, the integrated service desk can record details.

SQM

SQM

by Info Management

(0 reviews)

Assign, plan, organize and manage internal or external service requests and tasks.

Assign, plan, organize and manage internal or external service requests and tasks.

Sthiti Service Desk

Sthiti Service Desk

by Galore networks

(0 reviews)

Service and help desk automation for your company that allows you to easily track how your agents are performing.

Service and help desk automation for your company that allows you to easily track how your agents are performing.