53 resultados
Por que o Capterra é gratuito?
O Smartlook é uma solução de análise qualitativa para Internet e dispositivos móveis que ajuda mais de 200.000 empresas de todos os portes e indústrias a responder o porquê das ações dos usuários. Por que os usuários se movem ou por que não usam esse recurso? Elimine as conjecturas: as gravações sempre ativas dos visitantes e os mapas de calor mostram o comportamento real do usuário, enquanto os funis automáticos de rastreamento e acompanhamento de eventos revelam tendências no comportamento. Não apenas números e gráficos, o Smartlook diz por que os usuários se comportam da maneira que fazem. Saiba mais sobre o Smartlook O Smartlook é uma solução de análise qualitativa para sites e aplicativos móveis com gravações sempre ativas, mapas de calor, evento automático e funis. Saiba mais sobre o Smartlook
LeadsRx is a marketing attribution platform used by B2B and B2C businesses as well as by marketing agencies. The system helps marketers understand how each advertising channel is performing in terms of driving revenue and customer acquisition events. Teams that use LeadsRx maximize Return on Ad Spend (ROAS) by reducing wasted ad spend, improving conversion rates, and understanding customer journeys. LeadsRx works across a wide selection of marketing channels including digital, radio, and TV. Saiba mais sobre o LeadsRx Attribution Software Impartial multi-touch attribution for B2B, B2C, and agencies. Saiba mais sobre o LeadsRx Attribution Software
Ferramentas de feedback e análise criadas para melhorar a experiência do visitante do site. Fornece mapas de calor, pesquisas de opinião, pesquisas e muito mais. O Hotjar é a ferramenta que responde a perguntas sobre usuários que as análises tradicionais não conseguem. Colete a opinião real de seus usuários.
CardBoard is the world's #1 user story mapping app. Collaborate with you team in real-time even if they are scattered across the globe. Easy to use and helps team build products that customers love. Sync your boards with tools like Jira, Trello, Azure DevOps, VersionOne and Pivotal Tracker. Your boards stay up to date whenever you make a change. See what you have been missing and try CardBoard. CardBoard helps teams collaboratively explore and visualize product ideas, user experiences, customer journeys and more.
Pendo was founded when alumni from Rally, Google, Cisco and Red Hat combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society's experiences with software. Capture user behavior data, segment users, and then take action through in-application messaging, surveys and polls.
A missão da Mixpanel é aumentar a taxa de inovação. Por meio de uma plataforma de análise de clientes, as empresas podem analisar como e por que os usuários são envolvidos, convertidos e retidos em dispositivos de Internet, móveis e inteligentes. E depois podem usar esses dados para melhorar a experiência do cliente. Mais de 26.000 empresas, incluindo 30 % das empresas listadas na Fortune 100, confiam no Mixpanel para expandir os negócios. A sede da Mixpanel é em São Francisco, com escritórios em Nova York, Seattle, Austin, Londres, Barcelona e Cingapura. O Mixpanel ajuda as empresas a analisar como os clientes são envolvidos, convertidos e retidos e depois usar esses dados para melhorar sua experiência.
Por que não estou gerando conversões com meus visitantes? Cerca de 99% dos seus visitantes nunca se transformarão em clientes, e a Lucky Orange sabe o motivo. A instalação é rápida e leva apenas alguns segundos, sem codificação necessária. Além disso, o Lucky Orange é fácil de usar, pronto para uso e cada plano inclui acesso total a todos os recursos, incluindo mapas de calor dinâmicos, gravações de usuário, bate-papo ao vivo, pesquisas e enquetes, funis de conversão, painel em tempo real e relatórios diários de e-mail. Veja como os visitantes realmente usam seu site com mapas de calor dinâmicos, gravações de visitantes, análise de formulários, bate-papo ao vivo, enquetes e muito mais.
UXPressia é uma ferramenta online para mapeamento de jornada do cliente, criando personas e mapas de impacto. É o equilíbrio ideal entre soluções baseadas em adesivos e tabelas com uma interface intuitiva de arrastar e soltar e muitos recursos personalizáveis. Com UXPressia, crie e ofereça uma experiência excepcional aos seus clientes. Visualize as jornadas dos clientes, crie personas, analise pontos de contato em interações multicanais e convide colaboradores a mapearem juntos e compartilharem jornadas online. Uma plataforma online para o desenvolvimento de uma excelente experiência do usuário por meio do mapeamento de jornada do cliente, personas e técnicas de mapeamento de impacto.
Matomo (formerly Piwik) is the #1 open-source web analytics platform, used on over 1.4 million websites in over 190 countries. Matomo values privacy protection, 100% data ownership and no data sampling. It has two different hosting options - cloud and on-premise. Cloud takes the hassle out of installation, whereas on-premise is the free, open-source and self-hosted PHP/MySQL software you can install on your own server, which gives you max. flexibility. Matomo (formerly Piwik) is the #1 open-source web analytics platform, used on over 1.4 million websites in over 190 countries.
O WebEngage, sendo uma plataforma de automação de marketing completa, permite ter uma visão unificada dos usuários por meio do recurso de designer de jornada. Você pode orquestrar campanhas de marketing de ciclo de vida complexas usando uma interface simples de arrastar e soltar no painel do WebEngage. As jornadas do usuário podem ser projetadas usando regras específicas totalmente personalizadas para se adequar a cada negócio e ao tipo de eventos do usuário que ocorrem no decorrer do ciclo de vida de um usuário. O WebEngage é uma ferramenta de automação de marketing B2C multicanal. Ele ajuda a aumentar a retenção de usuários e gerar conversões de baixo custo.
Data is not the goal - more conversions is! With Oribi, you can follow every step individual visitors take on your site, learn where they are getting lost on their way to convert, and easily optimize their journeys. With an extremely easy interface, a smart algorithm, and the right set of features, Oribi serves as your single source of truth to monitor, analyze, optimize, and share your marketing efforts. 'Code free', self-served analytics that gets you insights into your customers' behavior and easily optimize their journeys on your site
The easy-to-use tool for creating powerful digital Customer Journey Maps, User Stories, Experience maps and Service Blueprints: Organize all your customer insights, data, solutions and ideas in one place. Present and share your maps for greater commitment and impact. Collaborate on maps IRL with remote teams for higher efficiency. Update and use your maps as change plans by using Custellence's unique status settings The smart online tool for creating professional and powerful Customer Journey Maps that will improve your Customer Experience
Piwik PRO is the first privacy-oriented alternative to Google Analytics. Created in 2013, Piwik PRO Analytics Suite allows for tracking web, app, product and intranet behavior of users. The platform ensures compliance with strict EU, US, Chinese and Russian data protection laws, including the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA). Piwik PRO: Analytics, Tag Manager, Personalization, Customer Data Platform, GDPR Consent Manager and Custom Reports.
DemandJump removes the blindspots from digital marketing by revealing more of the customer journey and competitive landscape than you could ever see before. #1 See what consumers are doing - not just which ad they click on, but the websites they visit, the searches they conduct along the path to purchase, and more. #2 See what competitors are doing - where theyre showing up, whats driving their traffic, the content/ads they use, and how you compare. #3 See what you should be doing next. With DemandJump you will see what consumers are doing, see what your competitors are doing, and see what you should be doing next.
Visual Paradigm helps software development teams to capture correct requirements and transform them into accurate design, thus helping developers to build right software according to requirements. Software design tool with wireframing, process mapping, network diagramming, and visual modelling tools for agile software projects.
You dont have to be a research expert to understand your users. Qualaroo is the first user research tool built for UX Designers. Our mission is to arm UX designers with the insights they need to design confidently. Partner with us for real insights into how your users experience your product and design products people love. SaaS-based solution that gives UX designers the ability to quickly and painlessly conduct user research and design great products.
Cloud-based suite that enables businesses study consumer behavior via review management, social media analysis, journey mapping, etc. Cloud-based suite that enables businesses study consumer behavior via review management, social media analysis, journey mapping, etc.
Journey mapping tools help you visualize your customer's experience. Digitizing your journey maps makes it easy to share, collaborate and export them to create professional presentations. Save time and scale journey mapping in your organization. Create customer journey maps, personas and stakeholder maps online. Collaborate, share, and present journey maps, personas and more.
Cooperate allows your entire team to plan and collaborate on all their marketing activities and assets, from one platform. Get oversight of your activity, campaigns and workload with a shareable marketing calendar. Establish an effective, standardised workflow that increases productivity. At each level of the marketing organisation, Cooperate helps team members to be crystal clear on priorities, better manage their time, all while providing clarity to the wider team. Keep your entire marketing team happy, in one platform. Your people, processes and assets can finally live together.
Meet your customers changing needs with the leading digital engagement technology for top insurers. Our advanced customer communication and document automation solutions integrate into your business to create better experiences, greater efficiency and more agility across any platform. GhostDraft empowers insurers to create better customer experiences, greater efficiency and more agility through advanced CCM.
O ClosePlan ajuda as organizações de vendas corporativas a otimizar o processo da oportunidade ao fechamento. O ClosePlan Deal Scorecards ajuda as vendas a se qualificarem com mais eficácia, fornecendo uma linguagem comum de qualificação para toda a equipe. Com o ClosePlan Relationship Maps, você pode criar organogramas com a funcionalidade de arrastar e soltar fácil de usar. Com o ClosePlan Sales Playbooks, sua equipe executa com mais facilidade a estratégia de vendas, pois é guiada por uma sequência de eventos de melhores práticas com base em sua metodologia de vendas. ClosePlan é uma plataforma de execução de vendas que ajuda as equipes de vendas corporativas B2B a criar oportunidades qualificadas para fechar.
JourneyLabs helps organizations in healthcare and the workplace rapidly develop and deploy automated digital engagement influenced by real-time customer experience and insights. This cloud-based transformative technology platform uses no-code intelligent journey design. JourneyLabs helps organizations rapidly develop and deploy automated digital engagement through real-time insights & intelligent design
Twik automatically personalizes websites to increase conversions and retention. Based on unique machine learning algorithms capable of understanding anonymized visitors, site structures and traffic, Twik provides your visitors with tailored content + messaging and creates an engaging experience for all users. twik announced one of the promising startups for customers experience, approached for one of the 100 best startups in Europe and selected 5 of the best disrupter Consumer Retail startups. Twik automatically personalizes websites to increase conversions-retention and creates an engaging experience for all - automatically.
Digital intelligence cloud that helps businesses drive marketing pursuits basis customer-centric insights and analysis. Digital intelligence cloud that helps businesses drive marketing pursuits basis customer-centric insights and analysis.
Powered by the worlds largest first-party permissioned dataset, Dynata Insights Platform is a single end-to-end solution to address all your insights and advertising needs. It provides seamless access to a wide range of solutions and services to simplify the research process and increase efficiencies. The platform enables researchers and marketers to build actionable insights, drive marketing campaigns at scale, and measure campaign effectiveness with Dynatas connected data solutions. Dynata Insights Platform is a single end-to-end solution to address all your insights and advertising needs.
Simpo makes any software simple. It sits on top of your application and lets you create and deliver information to users without leaving the app. Simpo ensures your help documentation, announcements, and walkthroughs get across to users without relying on them to read emails with important changes or remember hours of training. It's built to be simple. See for yourself by getting started in minutes with a free trial at www.simpo.com Simpo is an easy-to-use tool that sits on top of your software and enables you to create and deliver information & training in-app.
O SatisMeter é uma ferramenta NPS muito simples. Obtenha sugestões em tempo real integradas aos aplicativos de sua escolha. O SatisMeter é uma plataforma multicanal que melhora a retenção de clientes, coletando comentários no aplicativo usando o NPS (Net Promoter System). É uma ferramenta indispensável para empresas de SaaS (software como serviço), plataforma de usuário ou comércio eletrônico. Graças a um widget de pesquisa discreto e leve, a taxa de resposta média é de até 35%. Quem prefere e-mail pode usar qualquer software de e-mail. O SatisMeter é uma ferramenta NPS muito simples. Obtenha sugestões em tempo real integradas aos aplicativos de sua escolha.
Customer journey mapping solution that helps businesses understand customer touch-points & underlying processes through brainstorming. Customer journey mapping solution that helps businesses understand customer touch-points & underlying processes through brainstorming.
Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes. Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting.
Helps marketers maximize media spend and get full visibility of their return-on-ad-spend (ROAS) from each mobile campaign. Helps marketers maximize media spend and get full visibility of their return-on-ad-spend (ROAS) from each mobile campaign.
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Record, replay & analyse web & mobile app sessions to understand what customers/visitors do your digital channels and why. Record, replay & analyse web & mobile app sessions to understand what customers/visitors do your digital channels and why.
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A Customer Journey Management Platform providing B2C Businesses with Omni-Channel Solution that helps them deliver personalized, timely, relevant, and memorable customer experience. A cloud-based Customer journey management Platform covering CRM, Marketing, Loyalty, and Analytics.
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Actionable business insights and reports that help to increase in-store revenue. Actionable business insights and reports that help to increase in-store revenue.
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Kitewheel delivers AI driven, omni-channel customer experiences in real time. Kitewheel delivers AI driven, omni-channel customer experiences in real time.
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Cloud based journey mapping tool that shows every customer touchpoint and allows for easy collaboration with your team in real time. Cloud based journey mapping tool that shows every customer touchpoint and allows for easy collaboration with your team in real time.
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Customer journey management software that allows you to visualize your customer journey and collaborate with shareholders during the process. Journey management software that allows you to visualize your customer journey and collaborate with shareholders during the process.
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Customer journey analytics solution that enables businesses to build journey maps, measure performance, and personalize customer experience. Customer journey analytics solution that enables you to build journey maps, measure performance, and personalize customer experience.
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Customer journey mapping solution that makes it easy to create personas, measure performance, draw and visualize customer journeys. Customer journey mapping solution that makes it easy to create personas, measure performance, draw and visualize customer journeys.
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Jogogo is changing the future of brick and mortar institutions with real-time analytics that allow companies to reshape the customer journey offline. Our mobile engagement platform provides companies with real-time data from in-store customers using the devices customers carry -- no apps or beacons. We let companies bridge the gap between physical and digital experiences with valuable insights like location intelligence to enhance the customer experience. Digitally connects businesses and in-store customers. Providing visitors with a better experience and retailers with stronger data.
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Apply advanced customer journey analytics to provide a true omni-channel view of the customer journey. Apply advanced customer journey analytics to provide a true omni-channel view of the customer journey.
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A suite of CRM solutions designed to increase sales, optimize customer service, improve marketing performance, and manage contacts of your company. CRM solutions built to increase sales, optimize customer service, improve marketing performance, and manage contacts of your company.
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Visualize and track your customer behavior in store, analyze interactions and demographics to optimize your customer experience. Visualize and track your customer behavior in store, analyze interactions and demographics to optimize your customer experience.
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Smartphone detection solution for measuring customer behavior or counting people within the designated zone. Smartphone detection solution for measuring customer behavior or counting people within the designated zone.
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Auryc is a client-side journey intelligence platform that surfaces real-time insights with powerful visual context across all of your digital ecommerce journeys. We are helping enterprises find and resolve the customer journey issues that directly impact conversions and customer satisfaction. Aurycs like having an expert CX analyst in-house who witnesses and delivers deep ROI insights about what your customers are experiencing and why they are buying- or why not. Auryc is a real-time journey intelligence platform that helps organizations have a visual insight into their customer's journey
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CEMantica is a customer journey mapping tool providing a solution to map the interactions and emotions that are generated throughout the journey of your customer. The solution is natively integrated with Microsoft Dynamics 365 Customer Engagement platform, allowing to -Connect personas to real customer profiles -Generate Analytical dashboards providing actionable results -Centralise siloed data to drive brighter insights Customer journey mapping tool that helps businesses visualise, understand and analyse customer experience through a CRM integration.
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Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more. Tired of juggling disparate tools, data, and file formats? Cora Journey360 is a single platform for creating and sharing all of your CX and UX assets, with a direct link to the underlying research data. Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more.
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Compare visitors with different levels of engagment towards your site with our user-friendly visitor journey and highlight tool. Compare visitors with different levels of engagment towards your site with our user-friendly visitor journey and highlight tool.

D1

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A D1 viabiliza o processo de transformação digital para a entrega de melhores jornadas de engajamento no envio de comunicações omnichannel entre corporações e seus clientes. A plataforma D1 Experience Cloud funciona como um agregador de mensagens e orquestrador de comunicações, utilizando canais como E-mail, SMS, WhatsApp, Voz, Push, entre outros. Fundada em 2012, tem em seu portfólio de clientes as maiores empresas nos mercados de seguros, saúde, financeiro, cartão de crédito e varejo. Viabiliza o processo de transformação digital para a entrega de melhores jornadas de engajamento no envio de comunicações omnichannel
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Cerebri AI develops and sells the most sophisticated AI-enabled customer experience (CX) platform. Cerebri Values CX v2 (CVX) is a leap forward in applying artificial intelligence to measure customer engagement and drive financial results for large enterprises at scale. It uses reinforcement learning to gain deeper insights from customer journeys, measure customer commitment across brands and predict Next Best Action{set}s to create personalized experiences throughout the customer life cycle AI-enabled Customer Experience platform for the enterprise.
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ChurnIQ mitigates subscriber churn and increases retention rates along the subscriber lifecycle. When data gets processed and key insights are displayed via robust analytics, decision-makers are empowered to implement retention strategies that strengthen their monthly recurring revenues (MRR). Key competitive advantages are: breaking down fragmented data silos, offering persona relevant data storytelling capabilities and the ability to install it quickly, with no friction. Subscriber retention analytics suite that works with data captured throughout the whole subscriber journey.
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Helps businesses manage customers and their sales teams. Helps businesses manage customers and their sales teams.
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Experience2Go provides you with the insights to identify problem areas with your customer interaction so you can quickly remedy these. It allows you to feedback aggregated customer comments to the salesperson or team in question, and add action standards or dynamic benchmarks to show how they perform compared to their colleagues. Increase brand value and customer satisfaction, and reduce churn. Get fast and timely insights into your customer satisfaction.
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Reveal is A Customer Value Optimization (CVO) platform for Shopify Merchants that serves as an unique source of truth about your Customer Value. Reveal will help you create personalized customer experiences within your store that can ultimately empower you to retain your customers more and make smarter decisions regarding your acquisitions. Reveal is a Customer Value Optimization Platform that provides automated advanced reporting for Shopify.