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O Five9 é um software de central de atendimento tudo-em-um que usa a IA prática para aumentar a eficácia da equipe no telefone, Internet, e-mail, bate-papo e muito mais. Discadores inteligentes dão mais tempo para os agentes com clientes potenciais ao vivo. Os clientes são direcionados ao agente certo com o roteamento inteligente. Os dados de intenção do cliente são usados para sugerir a próxima melhor ação para os agentes. É possível fazer análises e gerar relatórios de desempenho em tempo real. Tudo com suporte ao cliente sem interrupção. Mais de 2.000 clientes confiam no Five9. Central de contato na nuvem com IA prática - entrada, saída, ACD, resposta de voz interativa, discador preditivo, bate-papo, gravação de chamada e integração com CRM.
O Avochato é um CRM de mensagens entre equipes para dispositivos móveis. Sem necessidade de programação, você pode configurar seu número de telefone no Avochato em minutos para enviar mensagens de texto para seus clientes potenciais, clientes atuais ou funcionários. Segmente, importe e transmita para seus contatos para dimensionar as comunicações da sua equipe. O Avochato se integra a plataformas como Salesforce, Slack, Office 365 e Zapier. Sua API também se integra ao Google AdWords, permitindo que os clientes potenciais enviem mensagens de texto a partir de um anúncio do Google. O Avochato é um CRM de mensagens entre equipes para dispositivos móveis que se integra ao Salesforce, Slack e milhares de plataformas através do Zapier.
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more
A NewVoiceMedia fornece software de central de contato na nuvem para o Salesforce, oferecendo às organizações de vendas e serviços a capacidade de conectar instantaneamente seus agentes a clientes potenciais e existentes por telefone, e-mail e canais sociais. O NewVoiceMedia for Service é para centrais de contato que usam o Service Cloud. O NewVoiceMedia for Sales é para equipes de vendas internas que usam o Sales Cloud. A NewVoiceMedia é uma plataforma global de comunicação na nuvem com disponibilidade garantida de 99,999% da plataforma. A NewVoiceMedia fornece software de central de contato na nuvem para o Salesforce, fornecendo 99,999% de confiabilidade em todo o mundo.
Avaya IX Contact Center helps creates natural connections, whether human or digital, across all communication channels. Businesses can drive and align processes, people, applications to power better decision making. collaboration and, information sharing. Avaya IX Contact Center helps creates natural connections, whether human or digital, across all communication channels.
A 3CLogic fornece soluções multicanal de central de contato na nuvem com base em uma abordagem distribuída inovadora. Ao oferecer comunicação multicanal de última geração, geração de relatórios e análises, scripts dinâmicos, gerenciamento de leads, roteamento de chamadas (IVR, ACD) e integrações de terceiros (CRM, WFM, tíquete, PBX), a 3CLogic permite que seus clientes ofereçam atendimento ao cliente e impulsionem as iniciativas de vendas e marketing. Uma solução multicanal de central de contato na nuvem projetada para ajudar as empresas a simplificar suas iniciativas de vendas, marketing e serviços.
O uContact é uma solução tudo em um para central de contato. O atendimento ao cliente exclusivo e individualizado é adequado para centrais de atendimento pequenas e médias. Em vez de confiar em vários aplicativos, há oferta de: - Discadores (entrada e saída) - SMS, e-mail e bate-papo via internet em uma caixa de entrada unificada - Um CRM projetado para centrais de atendimento - Geração de relatórios completamente personalizáveis - Gamificação - Gravação - Transmissão de voz - Controle de qualidade - Treinamento ao vivo (Spy, Whisper, Colaboração) - Outros recursos e uma API aberta Solução de central de contato agradável/multicanal/tudo-em-um, discadores, resposta de voz interativa (IVR), SMS, bate-papo via internet, redes sociais, mensagens, dentre outros.
8x8 Contact Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents productivity with 8x8 Contact Center's intelligent inbound call routing. Customers can be connected to the right agent every time. 8x8 Contact Center's rich, self-service cloud contact center provides a flexible, affordable & efficient way to engage with customers.
A Vocalcom é uma das principais empresas de software para central de contato na nuvem e tecnologia de aceleração de vendas. Adorada por mais de 550 mil usuários por seu design inovador e funcionalidade útil, a Vocalcom capacita mais de 3.600 empresas em todo o mundo, como McDonald's, Disney e ITV, que estão usando a tecnologia de contato com o cliente da Vocalcom na nuvem para conduzir uma equipe de vendas mais eficaz e oferecer uma experiência de atendimento ao cliente sem esforço e altamente personalizada. Sempre e independentemente do canal. A Vocalcom é uma das principais fornecedoras globais de software de central de contato na nuvem para vendas, suporte e marketing. Pague conforme o uso e dimensione facilmente.
Designed for contact centers with 150+ agents and based on Aspect's proven product portfolio, the Aspect Via Platform brings best of breed contact center and workforce productivity capabilities to the cloud. As a highly scalable, secure platform, it offers the ability to start with one or more applications and then add others when ready for additional capabilities. The platform supports voice, SMS, email, chat, and mobile interactions as well a workforce, quality and performance management. Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud.
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for telemarketing to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence. Pred.Dialer + ACD Inbound, IVR, QA, 25 Lines/agent, Built in soft-phone, TCPA Compliant, 99.999% uptime, API, WebHooks, No Set-up fees
EdgeTier's automated agent assistant works with customer service advisors to answer queries more efficiently and accurately, whilst retaining a personal touch for each engagement. The EdgeTier system uses cutting edge analytics, machine learning, automation and artificial intelligence technology to generate personalised and accurate responses to every customer query. Revolutionising performance at customer contact centres through machine learning, AI, and unprecedented data visibility.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, eLearning and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
HoduCC - Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. The contact center software easily accommodates the needs of sales and operations, and it offers a wide range of customization as per your business requirements. Have look at the key features of this product: Automatic Call Distribution Multi Level IVR Real-Time Analytics & Reports
Pypestream is a digital contact center built to usher the customer-centric enterprise into a new era with "always-on" automation. No more big call centers, no more single-task chatbots, no more embarrassing NPS scores and no more cobbling together technologies from multiple vendors. Pypestream elevates CX with all-in-one cloud messaging backed by military-grade security and a patented carrier purpose-built to handle any volume. A digital contact center for the customer-centric enterprise. Trusted by the world's leading companies.
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Omni-channel cloud call center solution for inbound, outbound and blended service centers. Cloud-based call center solution that helps businesses enhance customer experiences through inbound and outbound calling.
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Aisera's next-generation AI Customer Service solution is a proactive, personalized, and predictive Conversational AI and RPA solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions with zero lag time. Resolve customer requests autonomously, enable self-service resolutions, automate complex workflows with Intelligent Process Automation
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Intermedia Contact Center offers an industry-leading Contact Center as a Service (CCaaS) solution that quickly enables remote workforces while maintaining customer service levels and productivity, no additional hardware required. Be ready in as little as 2 days! Communicate with customers through any channel (phone, chat, SMS, e-mail), keeping them informed and delivering exceptional customer experiences. Reach out today to learn more. Intermedia Contact Center offers an industry-leading Contact Center as a Service (CCaaS) solution that quickly enables remote work
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Volie is a web-based software application that delivers an omni-channel experience to our customers. We offer SMS, phone, email, and mail automated marketing campaigns. Volie also has a robust reporting system that allows you to track anything from agent efficiency to call results. Volie also does something different: stores customer history so that it is readily accessible in the call screen. Taking inbound calls has never been so easy! Helps automate your call center in a single application with robust reporting and omni-channel marketing campaigns.
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A comprehensive, intelligent contact center platform. A comprehensive, intelligent contact center platform.