--- description: Tudo sobre SMART Service Desk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SMART Service Desk - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [SMART Service Desk](/software/100670/smart-service-desk-itsm) # SMART Service Desk Canonical: https://www.capterra.com.br/software/100670/smart-service-desk-itsm Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/100670/smart-service-desk-itsm?page=2) > Suporte ao cliente, gerenciamento de serviços de TI, governança e conformidade com riscos. Software para ITIL, COBIT, ISO 20000 e ISO 27001. > > Conclusão: 31 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o SMART Service Desk? Bancos, comércio varejista, automóveis, FMCG, universidades, manufatura, farmácia, construção, imóveis, governo, todas as outras organizações do setor privado e governamental. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 31 Avaliações | | Praticidade | 4.6/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.7/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.6/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: SMART Service Desk - **Fundada**: 2012 ## Contexto comercial - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local) - **Idiomas**: inglês - **Países disponíveis**: Estados Unidos ## Recursos - Alerts/Escalation - Comunicação multicanal - Gerenciamento de configuração - Gestão da base de conhecimento - Gestão de contratos e licenças - Gestão do SLA (acordo do nível de serviço) - Macros e modelos de respostas - Portal de autoatendimento - Rastreamento de recursos - Roteamento automático ## Opções de suporte - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) - [Software ITSM](https://www.capterra.com.br/directory/30676/itsm/software) ## Alternativas 1. [JIRA Service Management](https://www.capterra.com.br/software/138769/jira-service-management) — 4.5/5 (764 reviews) 2. [InvGate Service Management](https://www.capterra.com.br/software/133392/service-desk) — 4.6/5 (108 reviews) 3. [Freshservice](https://www.capterra.com.br/software/132997/freshservice) — 4.5/5 (689 reviews) 4. [SysAid](https://www.capterra.com.br/software/107225/sysaid) — 4.5/5 (512 reviews) 5. [Caspio](https://www.capterra.com.br/software/137206/caspio) — 4.6/5 (249 reviews) ## Avaliações ### "Excellent Service Management Software Suitable for IT, HR and Operations Support" — 5.0/5 > **Salma** | *4 de outubro de 2016* | Engenharia civil | Taxa de recomendação: 9.0/10 > > **Vantagens**: Easy of use > > **Desvantagens**: We are waiting for SMART Service Desk to release that application on Oracle Platform, Oracle RDBS is our enterprise database platform, and we prefer to have SMART HelpDesk also on Oracle. Vendor has promised to deliver in Q1 2017 > > We have been using cloud instance of SMART Service Desk for Managing IT and Non IT Incidents and Service Requests for more than 2 years. We have not hesitation to recommend it. As we could not afford servicenow or remedy, we went with SMART Service Desk, for their best price performance ratio. ----- ### "Best value for ITSM software" — 5.0/5 > **Dikhi** | *23 de novembro de 2020* | Mineração e metais | Taxa de recomendação: 9.0/10 > > **Vantagens**: Cost, flexible service catalog, full-feature > > **Desvantagens**: A nice-to-have self asset review would be important for my requirement. There is alternate approach to fulfill this approach. ----- ### "We have been using SSD from last 1.5 years. Its been good but we are not fully using the features." — 3.0/5 > **Rashmi** | *26 de setembro de 2016* > > Our technical support process is complicated hence the tool to support the work is bit complex as well. In whole customizing it to our requirement is the challenge. Few features are yet to work on like auto reporting for which I am still working with vendor. SLA is not properly configured. Without these basic feature Service desk tool is hard to review. I appreciate SSD team support to bring back the feature when we lost it in the Q1. Its our fault I agree. We have together worked for its betterment and we are still working for its successful usage internally. Looking forward to make this a better tool to log all our incidents, SR and change request and track it to meet the SLA. ----- ### "Maintenance Service Request & Resolving" — 5.0/5 > **Amelita** | *4 de junho de 2017* | Ensino fundamental e médio | Taxa de recomendação: 10.0/10 > > **Vantagens**: Useful, accessible can be used anywhere as long as you have an internet connection. Options not complicated it's easy to understand so it's easy to create and monitor the service request. It saves time in reporting concern because of no need to talk to maintenance personnel personally. It shows also how/what the maintenance personnel works. The concerns were properly reported and monitored so it was also properly documented and can check the history of the concern. It can generate reports in so many ways. > > **Desvantagens**: Their is no option or category how it was resolved. The time \& date is not synchronize to the place of the user. > > This is very useful in creating, monitoring, reporting and resolving service request. I suggest that they should develop more option about how it was resolved and also include it a report that can be generated. ----- ### "Great value for organizations looking for Digital Transformation of IT and HR Departments" — 5.0/5 > **Sethi** | *11 de novembro de 2016* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: Easy of use > > **Desvantagens**: None i came across, I required some special features, SMART Service Desk Global Support team was able to customize it in just 3 days. > > From the first time I used SMART Service Desk, I was surprised at just how simplicity and ease of use. I am not a programmer and I was able to setup for my Service Desk for in hours. It has code less form creation feature, which lets you create e-forms, which are of great value for organizations looking for Digital Transformation of IT and HR Departments. ----- Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/100670/smart-service-desk-itsm?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/100670/smart-service-desk-itsm) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados