Avaliações do Gupshup

Experience with Gupshup

Comentários: Overall experience is above expectations. I find entire team of gupshup very customer centric and readily available to solve problems.

Vantagens:

1) The product is simple to use, the design of their console is very intuitive and easy to understand. 2) Their APIs are well designed and consistent. This reduced the engineering effort and investment.

Desvantagens:

Although design is very clean, I think folks can add more analytical tools for giving more insights on user behaviour, interaction and errors. This insight currently is made available on request basis.

I like the AI-powered chatbots, and message Templates.

Comentários: Overall its AI chat bot is good but onboarding and sales support it not good.

Vantagens:

I like the AI-powered chatbots, and message Templates.

Desvantagens:

Sales and Support is not good, It offering two-way communication and interactive messaging solutions.

Pathetic After Sales Support and pricing of the product for SME is not justified

Vantagens:

-Product keeps improving every now and then -Sales Team is quick and responsive -Reliable product with almost zero downtime -Super wonderful Onboarding Process

Desvantagens:

-One of the worst after-sales support I have experienced in my life. -Queries are responded to in days and not hours. -No one will take accountability or ownership of the query. -Billings/Accounts Team is super inefficient. -Even a simple query will take at least a week to resolve. -Multiple emails exchanged in asking silly questions stretching the resolution time.

More focus on SMS marketing then WhatsApp Marketing.

Comentários: Overall I had good Experience, less featured related to WhatsApp API.

Vantagens:

They are support multiple industries and Good Conversion tools

Desvantagens:

They more focus on SMS marketing then WhatsApp Marketing.

No proper customer Support and less Integration.

Comentários: they have very strong presense on SMS marketing

Vantagens:

The Team is very good, and Conversion based Solution I like most

Desvantagens:

They have No proper customer Support and less Integration.

Great Whatsapp Marketing Tool

Vantagens:

Journey management is very easy to understand allowing anyone to understand and create journeys of their own. Along with this they provide Whatsapp template management, campaign tracking and other functionalities.

Desvantagens:

Journey management tool is a little clunky. Separate logins for the console consistings of the journeys and the templates.

Exceptional WhatsApp Marketing Software and Outstanding Customer Success Manager

Comentários: I've been using GupShup's WhatsApp marketing and SMS marketing tools for some time now, and I couldn't be more pleased with the results. GupShup has proven to be an invaluable asset to our marketing efforts, and the exceptional service provided by Stuti Dubey, our Customer Success Manager, has made the experience even more rewarding.GupShup - The Ultimate Marketing Solution:GupShup's software is nothing short of outstanding. It provides us with a powerful suite of tools for both WhatsApp and SMS marketing that have helped us connect with our audience in ways we never thought possible. The platform is user-friendly, robust, and highly customizable, making it easy to create engaging campaigns that yield impressive results.Stuti Dubey - A True Partner in Success:One of the standout features of our experience with GupShup has been the unwavering support and guidance we've received from Stuti Dubey, our dedicated Customer Success Manager. Stuti has consistently gone above and beyond to ensure our campaigns are not only successful but also tailored to our specific needs. Her expertise and commitment to our success have been instrumental in achieving our marketing goals.In conclusion, I wholeheartedly recommend GupShup as your go-to solution for WhatsApp and SMS marketing. The software's capabilities are unmatched, and Stuti Dubey's dedication to ensuring your success is truly commendable.

Vantagens:

- Benefits of Choosing GupShup:- Exceptional WhatsApp and SMS marketing tools- Intuitive and user-friendly platform- Detailed analytics and reporting- Prompt and effective customer support- Stuti Dubey's personalized guidance and expertise

Desvantagens:

- Visibility on Meta Tagging if possible in future versions.- Reports if they can come in the form of a dashboard and not just a CSV file.

Onboarding and Usage experience

Comentários: Moderate.

Vantagens:

Low cost.UI is pleasant.The customer support people at the least respond. But very very slow.

Desvantagens:

- Whatsapp Channel: Meta integration seems dont work well, needed support from every step from Gupshup and meta to complete migration, onboarding- Whatsapp Channel UI/UX : UI good/appealing. But UX is non intuitive and painful, - Campaing Creation, sending and followup: Several hurdles, does not work smoothly- Customer Support: is available and they do respond and solve problems but speed of such is very very slow.

Gupshup- Has the Whatsapp API, Can be intgerated with any marketing automation tool

Vantagens:

Gupshup is extremely easy to use, and the user interface design is very simple to understand. Gupshup make it easy to send whatsapp, sms and email campaigns from one place. Customer engagement is made easier with Gupshup converstional messaging.

Desvantagens:

No proper dashboard to maintain a list of audience members. Adding more insights like user behaviour, blocks and reports can make Gupshup more useful.

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Comentários: It is good

Vantagens:

It is very Easy to use. Even freshers can learn quickly

Desvantagens:

Reporting and analytics is not that great.

Inefficient Quotation Process - Multiple Follow-ups Required

Vantagens:

API Integration is easy thats the only benefit

Desvantagens:

Sales team is Pathetic, Inefficient Quotation Process - Multiple Follow-ups Required, Sudden increase in price without any prior notice.

Gupshup review

Vantagens:

Easy integration and good list of features for clm enablers to do automation work.

Desvantagens:

Pricing can be better and opt in / opt out system can be managed better.

Gupshup SMS performance & API integration

Comentários: Overall experience is satisfactory

Vantagens:

Easy integration with any products and prompt support

Desvantagens:

Sometimes Delay responses to text messages

Good Tool for CRM

Comentários: Good

Vantagens:

Easy to use. UI and features are easy to use and implement

Desvantagens:

Customer support. Expecting something more instant and quick

A Good Support and Featured Product

Comentários: I would say the kind of support we get when we have any issues are pretty impressive, Plus point is when we raise an requirements we get pretty good response and product level changes are impressive.

Vantagens:

The product is pretty good and its secure and very understandable of the customer requirements

Desvantagens:

The new features are good. I recommend to concentrate more on the live dashboard for the customers to view the reports regularly

Most effective & 360 CPaaS Channel - Gupshup

Vantagens:

Ease of Use, multilevel platform, reporting & streamlined process of campaign executions. Overall a platform that gives you the freedom to explore and deliver your campaigns seamlessly

Desvantagens:

Real Time Tracking & consolidated reporting needs to be worked upon

GupShup Services

Comentários: Gupshup have every good team and support services.

Vantagens:

very easy to use and very user friendly interface and easily we can integrated with other application

Desvantagens:

GupShup need to improvements on New enhancement on Product. till no issues on product ......... our suggestions in term of future improvement

Gupshup Review

Comentários: The overall experience has been a good experience.

Vantagens:

The success rate and quick services when needed.

Desvantagens:

The pricing of the product seems a bit expensive.

GupShup SMS and WhatsApp marketing software review

Comentários: Overall a good and useful software to manage single, bulk and automated communications.

Vantagens:

The user friendly panel and easy to use and implement system.

Desvantagens:

The cost is somewhat at the higher end as compared to other similar software

Gupshup team members were proactive!

Comentários: A good client to work with. Someone who can build solutions for us, and someone who have more customer focus.

Vantagens:

You have built a self-service portal while our other clients didn't built that. On top of that you guys have a proactive team who are always there for support.

Desvantagens:

Some feature to clone approved whatsApp templates to all accounts at once. This removes dependency further.

Customer Review

Comentários: Good experience

Vantagens:

- Customer Support - Innovative Solutions

Desvantagens:

- Reporting can be better - TATs can improve

Gupshup - Support & services

Comentários: Quick insights/ suggestions from the Gupshup team which helps in scaling up the performance of the campaigns is something rarely found from such platforms. The team is very customer centric and helpful in nature.

Vantagens:

Easy to use interface, and easy implementation of APIs. Quick response from the team in case of any issues.

Desvantagens:

Analytical tools could be better with more insights such as reasons for failure, user behaviour with the communication.

Excellent Service with Gupshup Tech.

Comentários: Excellent experience working with Gupshup. They never let us down.

Vantagens:

Processing and delivery of SMSes to end user.

Desvantagens:

Not Any. Actullay the software is so fine and easy to use.

Great product for mobile marketing with awesome support and operational team

Vantagens:

1. The platforms comes as very user friendly 2. The features which are provided works very efficiently 3. Very supportive operational and support team 4.Most competitive pricing

Desvantagens:

1. Real time dashboard needs to be more robust

Easy to use

Vantagens:

It is easy to use panel, easy access to put content for whitelisting and deploy the campaign in a short notice.

Desvantagens:

Need to have scheduler functionality and need to mention reason for rejection of template.