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Sobre TRIFFT

Plataforma de fidelidade do cliente baseada na nuvem que ajuda as empresas a gerenciar programas de recompensa, cartões digitais, concursos online, entre outros.

Saiba mais sobre o TRIFFT

Vantagens:

Great customer service, quick response, fast implementation.

Desvantagens:

If any problems occur, they are immediately solved.

Notas do TRIFFT

Pontuação média

Praticidade
4,9
Atendimento ao cliente
4,9
Recursos
4,4
Relação qualidade/preço
4,8

Probabilidade de recomendação

9,6/10

O TRIFFT tem uma classificação geral de 4,9 em 5 estrelas com base em 13 avaliações de usuários no Capterra.

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Patrik
Patrik
Retail Operations Manager, Tchéquia
Usuário do LinkedIn Verificado
Varejistas, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Amazing platform for our loyalty needs!

5,0 ano passado

Comentários: Very easy to use and best customer service ever with a huge variations of possibilities. Trifft is still working on new modules in a very creative way!

Vantagens:

Great customer service, quick response, fast implementation.

Desvantagens:

Suits perfectly for our needs so I can´t find any cons.

Resposta do TRIFFT ME

ano passado

Dear Patrik, Thank you for the amazing review of our loyalty platform. We're glad to hear that our customer service, quick response, and fast implementation exceeded your expectations. We're happy that it suits your needs perfectly and that you find it easy to use. Your positive comments on our customer service and new modules being developed in a creative way are greatly appreciated. Thank you for choosing Trifft. Best regards, TRIFFT team!

Katja
Head of Retail Franchise, Alemanha
Atacadistas, 10.000+ funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

A go-to platform for a modern loyalty program with hands-on support

5,0 ano passado

Comentários: We decided to build a loyalty program for our B2C franchise customers from the ground up, rolling out a full-featured mobile app-based loyalty program. We were looking for an easy-to-use and flexible system that would seamlessly fit into our existing technology infrastructure and allow for updates to be made in seconds. TRIFFT served this purpose perfectly by not only providing us with the loyalty platform, but also offering meaningful consultations about loyalty mechanics, market standards and overall design, as well as responsive support at any time

Vantagens:

Super easy-to-use platform with a wide range of features. From setting up rewards, editing venues to sending push notifications, everything is a matter of a click. The TRIFFT team handled the onboarding process professionally, making sure all relevant people were on board from day one. Additionally, the availability of a SLA gives us confidence that our loyalty program is being well-taken care of 24/7.After successful deployment in Slovakia as a first country, we are now rolling the solution out to further markets.

Desvantagens:

There is some opportunity to improve admin management interface and add more advanced features (like change log or marketing automation features). Embedding AI would be a great addition for the future if applicable in a meaningful way.

Kristýna
marketing assistant, Tchéquia
Varejistas, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

2in1 platform for web and app

5,0 ano passado

Vantagens:

It's super easy to publish any post. The post is published both on the website and in the app and does not need to be shared twice.

Desvantagens:

Unable to upload unique codes. But Trifft is already working on this problem.

Peter
CFO, Eslováquia
Restaurantes, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Loyalty platform effective and simple

5,0 ano passado

Comentários: Easy to use for us and for our clients, effective solution, responsive support, good training.

Vantagens:

Easy and fast setup, affordable solution with features that fits our business

Desvantagens:

I would be nice to have more detail analytics of rewards

Resposta do TRIFFT ME

ano passado

Dear Peter, Thank you for taking the time to write a review and share your feedback on our loyalty platform. We're glad to hear that you found our solution easy and fast to set up, affordable and effective for your business. We appreciate your input on the analytics of rewards - we are working to implement a new analytics suite in early 2023. We are glad you found the solution as cost and time-saving for implementation and updates, and also that you find it easy to use for you and your clients. Thank you for choosing TRIFFT and for the positive comments on our responsive support and good training. We are committed to providing a high-quality product and excellent customer service. Best regards, TRIFFT team

Andrei
Andrei
Convenience Digital Innovation Manager, Alemanha
Usuário do LinkedIn Verificado
Atacadistas, 10.000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

The go-to platform for loyalty!

5,0 ano passado

Comentários: Excellent experience throughout the implementation process as the team is really supportive and knowledgeable, took the time to guide us through numerous training sessions and thus leading us to having an easy-to-use loyalty platform in our hands.

Vantagens:

TRIFFT's loyalty cloud platform is one of the fastest to implement and affordable loyalty platforms that we have come to use and benefit from in our company.

Desvantagens:

One may argue that the integration with other systems of our company might be least enjoyable in terms of roll-out of the platform but we did not consider this to be anything major as we had numerous discovery and alignment sessions before the implementation even started so "props" to the TRIFFT team.

Aneta
marketing project manager, Tchéquia
Varejistas, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

One powerful platform for all loyalty-related activities

5,0 ano passado

Comentários: A truly robust platform that is super easy to use. The most important thing for us is that we in fact rent the platform, so we don't have to create our own application, deal with updates, programming, etc. That way we can focus on the application's marketing content. Plus, we manage everything from one place (both website and app).

Vantagens:

An easy-to-use platform that makes the lives of our marketers so much easier as the content (among other things) for both our mobile app and website, is published from a single place.

Desvantagens:

We’ve addressed TRIFFT with a request to be able to upload unique codes. This feature is already being worked on, but we wish it were implemented earlier.

Elena
Senior Marketing Specialist, Itália
Varejistas, 1.001–5.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Excelent

5,0 há 8 meses

Comentários: Easy to use and filled with smart solutions for our business model. Excellent collaboration and support.

Vantagens:

Openness, fast deployment and problem-solving thinking, easy to communicate with the entire team, user-friendly App and Back-end. Always ready to understand the needs and to develop features in a way that comply with our business needs. Granting support and training in a comprehensive manner every step of the way.

Desvantagens:

We had no issues to be worth mentioning so far.

Artem
CEO, Eslováquia
Varejistas, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Loyalty system

4,0 ano passado

Comentários: Full loyalty system

Vantagens:

Trifft was very good alternative loyalty system for us. Almost 40% of our customers used it.

Desvantagens:

Very easy to use.Possibility to change awards for customer.Contacting customers through Trifft

Ján
Ján
CFO and partner, Eslováquia
Usuário do LinkedIn Verificado
Publicidade e marketing, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Dexfinity

5,0 ano passado

Vantagens:

Trifft Loyalty Cloud is excellent one stop shop platform with all loyalty features extremly useful for various industries from FMCG to e-com. Smooth integration and rich library of modules and functions is also advantage

Desvantagens:

I would prefer wider portfolio of pre-integrated BI tools, only Power BI available.

Sindi
Digital Marketing Manager, Reino Unido
Hotelaria, 1.001–5.000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Great software for loyalty programme

5,0 há 6 meses

Comentários: Straight forward to use, speedy customer service, great overall.

Vantagens:

Great support from the team, has lots of functions and the CRM allows us to target specific segments.

Desvantagens:

Required EPOS integration. Can't use several segments for a single "news" message; have to clone them (which only takes a couple of seconds).

Jozef
CEO, EUA
Alimentação e bebidas, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

good loyalty programme for small/medium QSR chains

5,0 ano passado

Comentários: great experience, great support

Vantagens:

easy to use, easy to implement, good white labelling options, easy to deploy over franchise network

Desvantagens:

missing some features which we may want to use like scenarios creation

Michal
CEO, Tchéquia
Software, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great product with professional team behind

5,0 ano passado

Comentários: Our overall experience is very good. The team behind it is professional and always deliver promised results on time

Vantagens:

We have been looking for the right solution for some time. I am very happy we decided for Trifft's solution. The team behind it listened carefully to our needs and worked with us to ensure maximum success. This solution has significantly increased our ability to reach our usersPros which I value the most: - Easy to use administration - our team gets used to it quickly. It helps us to launch any campaigns much faster - Quick and time-efficient set-up (mainly compared to other solutions on the market) - Professional team and their response time

Desvantagens:

So far, we do not see any cons in the SW. All features we are using now work well. We did not experience any bigger issues.

Klaudia
Marketing Specialist, Alemanha
Varejistas, 5.001–10.000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Overall satisfaction

5,0 ano passado

Vantagens:

Product is really easy to use, development progress is always user-friendly. Totally satisfied with service.

Desvantagens:

No specific negative aspects. If any problems occur, they are immediately solved. All running without any problems.