Avaliações do Sirvoy

Does the job effortless

Comentários: Amazingly fast (instant) response time and a true pleasure to deal with

Vantagens:

Easy to use and simple to setup. Fast working

Desvantagens:

'extra's' need a bit more flexible options

Simplicity & Easy to Use

Comentários: Great interactions with the service teams
Love that you have customer service on the weekends and evening
This is the reason I have not changed from Sirvoy to a more advanced PMS.

Vantagens:

Simplicity and Awesome Customer Service It is so easy to use your system and it is very intuitive For people outside of the industry this is a great learning first step into hospitality PMS.

Desvantagens:

Limitations in reports and no excel download function Statistics are inc VAT I cant see history on a specific guest who has stayed in the past, I cant track company performance - instead I need to count past stays Miss past & future revenue reports day by day summariesed (not guest by guest)

Not easy to work with anymore

Comentários: No customer service. No help. Constant changes that do not help it go easier. It's like you guys want us to hold your hand daily just to work when you can't even help in customer service

Vantagens:

It USED to be easy to work with up until you all had to update last year. Now it's nothing but miserable

Desvantagens:

The constant need of authentication codes and the way we enter in phone numbers now. The whole phone number now is not separated into sections making it easier to read fast. Now we have to dissect the number slowly but hope we do it fast enough because the phone hangs up if you're not fast.

Gratitude and Calm

Comentários: Very good, that's the truth, when I had any problem they immediately helped me and responded in my native language.

Vantagens:

What I liked most about the Sirvoy system is the way it is presented. Everything is very intuitive. There are things that I have only seen in this system, such as being able to merge or separate reservations. Even though they are different days and room categories, I can merge or separate them. Very good!

Desvantagens:

I still don't know some things, but that's not Sirvoy's fault. But it's a shame that I can't print a room bill choosing just the accommodation cost or just the consumption cost.

We just switched and we already love it!

Comentários: We just switched connectivity providers and we are loving it.

Vantagens:

It's very use friendly and customer service is quick and friendly. We like the transparent and flat pricing, perfect for a small hotel like ours.

Desvantagens:

There's not payment automatization options in Guatemala. So far we have to do everything manually, but no other service offers this in Guatemala at the moment.

Does everything I need and more

Comentários: Very satisfactory. Plus all the extra characters required to answer this section

Vantagens:

"Sirvoy has great 24/7 support. I also appreciate the detailed downloadable reports for accounting. It does everything I need to manage our lodge reservations and billing. Thanks, Sirvoy!"

Desvantagens:

Nothing to complain about, nor dislike. Plus all the extra characters required to answer this section

Area Manager

Comentários: Very good from beginning to end in setting up the service. Customer service is excellent.

Vantagens:

The quick chat customer service that I always receive when I have an issue.

Desvantagens:

The invoicing could be easier. Once a invoice is closed you should be able to reopen to make adjustments if needed.

Sirvoy is the perfect choice for a small hotel

Comentários: Very satisfied with the product. In particular, with the prompt response to support questions.

Vantagens:

Channel management is vital to prevent overbookings. Sirvoy handles it well at a reasonable price.

Desvantagens:

Quite happy with everything. It would be handy to add multiple room types to a range of dates for restrictions.

general and fast answer thank you

Comentários: is good, practical and linked to network platforms which is excellent for tracking guest reservations

Vantagens:

attention & service of customer service person Natally

Desvantagens:

is easy to use, practical and but need to study more on its benefits from my side

Siryvoy is very helpful

Comentários: They are very helpful positive and quick anwer and get back to you soon.

Vantagens:

They are very helpful positive and quick answer and get back to you soon.

Desvantagens:

That they dont help us with a wish we have asked for in about 15 years and that is to separate hostel and hotel in statistic. we have a lot of work with that who takes a lot of time. Exept that they are very great!

Outstanding customer service

Comentários: I love this product for my Hospitality Property Management and Channel Management. I'm now setting it up for a second property. A few days into the 14 day free trial and I was hooked. The setup is smooth, simple to follow, and easily linked to our website, channels, and the secure online payment service. Their background monitoring is vigilant, and on occasion I have received pro-active help before I even realized I needed it. This level of care in customer service is rarely experienced.
I also love that the product is sufficiently well thought through that it doesn't require lengthy initial or ongoing training sessions. In my view if you can't learn a system on the fly then it's too complicated.
There are no perfect systems, but for me Sirvoy is pretty close!

Vantagens:

Clean and simple visuals. Easy to use. No training required. Online help via chat is readily available. Support staff are fantastic, helpful, pro-active, thorough.

Desvantagens:

On the odd occasion I have bumped up against some limitations around options for promotional offers, but so far have always found a work-around.

Amazingly Intuitive, Consistently Impressive

Comentários: See Pros, above.

Vantagens:

Only an Airbus offers a shorter, and smoother, takeoff. Lest anyone think that Sirvoy's 14-day trial is too short, let me say that it may be too long. Within two days of starting our trial, we found ourselves customizing and scaling rapidly. Screen after screen, the UX and functionality proved intuitive, the result of unfailingly clean and responsive design (which can never be taken for granted). Restrictions and overrides work flawlessly. By day 10 of the trial, we paid up for the entire year, and have not looked back yet.

Desvantagens:

Our wishlist can cannot detract from Sirvoy's great value for the price. Easy improvements are to be had with regard to being able to color-code/tag/identify guests by market segments (and therefore the useful market reports that would result). Another quick fix: the perplexing placement of "Coupon Code" on the online booking page, *below* the calendar, when only a code unlocks restricted dates. See our point? Similarly, not every "Code" is a "Coupon [i.e., implying Discount] Code", so how about shortening to this box to just "Code" or, equally neutral and possibly more suitable, "Booking Code".

Easy to use and excellent support 24/7

Comentários: Excellent for a small type of business, easy to understand, good overview

Vantagens:

Easy to understand and use and excellent support

Desvantagens:

Small variety of availability to extract reports, book-keping not possible to use

Using Sirvoy to manage our BnB

Vantagens:

"As soon as we set up our boutique bed and breakfast we chose Sirvoy for our website booking page and as the channel manager. Sirvoy was very good value and easy to set up. The channel manager is extremely efficient working in the background keeping our calendar full and up to date without any hassles. We also have found Sirvoy very helpful in driving bookings direct to our own website."

Desvantagens:

Nil

Reliable for a channel manager

Comentários: very good, just lacks the ability to accept payments on our behalf for Indonesia

Vantagens:

ease of use, fast customer service support

Desvantagens:

no payment option available for indonesia to have guests pay directly after booking

One of the best tools to manage a hostel

Vantagens:

Sirvoy simplifies our work, our organization, helps with our administration and provides us with timely information to keep business running smoothly

Desvantagens:

Probably the bad thing is that you cannot modify the amounts of payments or invoices, without affect the total amount at the end.

Working with Sirvoy.

Comentários: "Working with Sirvoy has been and still is a pleasure , making my business easier to maintain and run. I love it when things just run smoothly, making work fun!"

Vantagens:

It is always easy to get the proper help, when needed.

Desvantagens:

I have no complains, the website is easy to manage and support is very helpful.

A great product for hotels

Vantagens:

Does exactly what I want it to do. Customization of rooms, prices, calendar etc

Desvantagens:

I would have liked to be able to customize the wording

very pleased

Comentários: Easy to use, can get started in a few minutes, very good support, for questions the answer and solution comes immediately

Vantagens:

I have been using Sirvoy for 12 years, therefore I see how well it has developed. The team is constantly refining and adding very useful features. Others don't, they create a product and roll it until it becomes obsolete

Desvantagens:

nothing to complain about, software always works very well

Very good hotel management system for small business.

Comentários: Great and budget conscious for our needs (small hotel) that takes a lot of work out of our hands.

Vantagens:

We really like the simplicity of the product, its ease of implementation and great customer support (not that this is needed a lot).

Desvantagens:

We would like to have seen a little more development towards creating packages (by combining from existing products/extra services), but as our focus on packages is still quite small, we tend to ignore this.

Good Product

Comentários: Good enough software, great customer service

Vantagens:

The ease of set up and learning curve. Easy to put the widget in my website and start taking bookings.

Desvantagens:

lack of some features, or training how to use them i just now really learned about the website builder and crm feature, maybe they are newer feature since I bought.

Uncomplicated perfect solution

Comentários: V professional service, uncomplicated, intuitive and functional. Customer service is educated and knowledgeable (even if based overseas- no perceptible language barriers)I've been surviving with Wix Hotels- which is a shockingly poor booking engine and does not any way compare to the superior quality of Sirvoy's.

Vantagens:

Love the fact that you just drop the HTML code into your website and away you go.

Desvantagens:

nothing so far- I'm on the free trial so hopefully nothing will change once I'm paying for the service

Good but with a hatch

Comentários: I'm happy with the software and support but be aware that they can change the pricing and change the pricing model /setup after you sign up.
I'm running cabin rental and a camp site. Prices is based on how many rental units you have and one of the selling points before signup was that 4 motorhome/caravan/tent pitches was equal to one room. This pricing model was good for me and put some of my camping pitches in to the system and planed to to use the system for the whole camping part of my business, Overnight the changed this model and everything is one-one. It resulted of a big price increase for me (they called it minor increase) I had to change my plan to use system for for booking camping pitches and only use it for room and cabin rental. I dont like changes like that after signup and are looking for an alternative system that will cover the needs for my whole business.

Vantagens:

Ease of use and have almost al the functionality i need Good support. Good integrations. (eg to most channel partners)

Desvantagens:

May have not found it but seems to lack possibility to set some restrictions. e.g specific and generic cancelation policies

Much Improved

Comentários: I have to say that things have improved since I started with Sirvoy. In the beginning it was fairly lackluster. Linking to the travel sites was horrible and the people in customer service seemed clueless, as though there was no stored knowledge of past problems and solutions. It was as every problem I presented was the first time they had ever heard of such a mythical beast. Most of my problems were solved be trial and error on my part and not guidance from tech support. The one incident that comes to mind is that my hostel world account was set to US dollars and Sirvoy to Pesos (or vice a versa). It took weeks for someone to stumble upon this and suggest that it may be the issue. All of that being stated, while the depth their product knowledge could be drawn into question I will be the first to admit that their manners could not. They were always very polite while not helping me. I hope this helps, John

Vantagens:

Once it is set up it works well

Desvantagens:

set up is a biatch

We found Sirvoy a wonderful experience

Comentários: We got Sirvoy Booking System for our hostel when we first opened our new business. We are not very tech savvy and it was easy to use and understand. As we used the probram there were times when we wished the program could be improved. We made suggestions and they were implemented right away. It keep improving each year. The support team is very responsive and helpful. We have recommended it to several other hotels and hostels that we know of. Thank you for a great program.

Vantagens:

It is easy to use and they make improvements all the time with requests of users.

Desvantagens:

The lines on the booking page are a bit difficult to see. It would be nice if the payment options were customizable.