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Sobre Simpro

O simPRO é uma avançada solução de software de gestão de trabalho de campo que ajuda empreiteiros especializados a otimizar as operações.

Saiba mais sobre o Simpro

Vantagens:

It's really a complete and quite easy to use software.

Desvantagens:

Not the easiest program to learn it also is missing some features the would come in handy.

Notas do Simpro

Pontuação média

Praticidade
3,8
Atendimento ao cliente
3,9
Recursos
3,9
Relação qualidade/preço
3,9

Probabilidade de recomendação

7,4/10

O Simpro tem uma classificação geral de 4,1 em 5 estrelas com base em 135 avaliações de usuários no Capterra.

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Filtrar avaliações (135)

Elizabeth
Elizabeth
Office Administrator
Usuário do LinkedIn Verificado
Serviços ao consumidor, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great Customer Service

5,0 há 4 anos
Legendas em português disponíveis no player de vídeo
Maykon
Diretor, Brasil
Engenharia civil, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Arkon-Simpro

4,0 ano passado

Comentários: Em resumo, vejo o Simpro como uma ferramenta poderosa que me ajuda a aprimorar a eficiência operacional do meu negócio e automatizar tarefas. Com o Simpro, posso otimizar os processos de negócios, promover a colaboração entre as equipes e obter melhores resultados em termos de produtividade.

Vantagens:

Uma das principais vantagens do Simpro é sua capacidade de mapear e visualizar os processos de negócios de forma clara e concisa. Isso me permite identificar gargalos, pontos de melhoria e oportunidades de automação, ajudando-me a tomar decisões informadas para otimizar as operações da minha empresa.

Desvantagens:

Embora eu reconheça que o Simpro é altamente personalizável em muitos aspectos, sinto que há algumas áreas onde gostaria de ter uma personalização mais abrangente. Por exemplo, gostaria de ter a capacidade de personalizar relatórios de acordo com minhas necessidades específicas ou ajustar certas configurações para melhor atender ao meu tipo de negócio. Acredito que uma maior flexibilidade nessas áreas poderia melhorar ainda mais a adaptabilidade do Simpro para diferentes tipos de negócios.

Resposta do Simpro Software

ano passado

Dear Maykon Thank you for your valuable feedback on Simpro. We are delighted to hear that it has had a positive impact on your business operations and efficiency by automating tasks. We understand that customization and tailored reporting are important for businesses. In addition to our wide range of standard reports, Simpro also offers BI Reporting, a tool that allows you to build your own reports and dashboards to meet your specific needs. You can find more information about this feature in our Help Guide (https://helpguide.simprogroup.com/Content/Service-and-Enterprise/BI-Reporting.htm). At Simpro, we are constantly striving to streamline processes, promote collaboration, and enhance productivity. We value your input and encourage you to share any additional customization suggestions on our Ideas Portal. This helps us prioritize enhancements and tailor Simpro to better meet the needs of our users. If you ever need assistance or have further suggestions, our dedicated support team is here to assist you. Feel free to reach out to us at any time. Thank you once again for your feedback and for choosing Simpro.

Avaliador Verificado
Usuário do LinkedIn Verificado
, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Fantastic, business has been able to grow with zero additional admin cost.

5,0 há 7 anos

Comentários: Too many benefits to outline. it has helped us streamline our business and really push forward. I cant recommend simPRO enough. Now that more features are being developed it is getting stronger and stronger,

Vantagens:

The system is user-friendly and very easy to navigate. They have a great support team that are always available. An open API has allowed us to link the system with other software like Xero, Ground Plan and especially Allsaved Mobile.

Desvantagens:

The schedule needs work.

Resposta do Simpro Software

há 7 anos

Hi there, thank you for your kind words. We are glad to hear that our service is helping you to improve your business, and glad to hear that you are satisfied with our solutions! With regards to your suggestions for improvement, please do not hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to lodge your suggestions! We really value our customer¿s ideas and contributions. From, Team simPRO

Timothy
General Manager, EUA
Construção, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Comprehensive Solution

4,0 há 5 anos

Comentários: Implementing simPRO is one of the more significant reasons for our growth over the past five years. Having visibility into job costing throughout the project rather than just when the project is finished, has allowed us to spot and react to project issues earlier. The ability to view a project from start to finish, including all job purchases, labor entries as well as customer invoices and the status of payments, has liberated management to concentrate on more strategic issues to drive growth and improve overall.

Vantagens:

I like that we can track a job/project through the entire process starting with Lead Generation to creating an Estimate and then converting the estimate into a Job/Project all the way through to the final invoice. All stages of the project life cycle can be tracked and job-costing is a breeze because all job Purchase Orders, technician time sheets, etc. are visible. The inventory management capabilities are a significant improvement over our previous methods. Having all of our vendor's products entered into the Catalog with visibility into our current on-hand inventory makes things more efficient during the estimating process and provides means of controlling how and when materials are assigned to jobs.

Desvantagens:

The user interface can be improved a little to make accessing information a bit more intuitive. It is not difficult by any measure, but I would like to see more flexibility and drag-and-drop capabilities - especially with the estimating portion.

Resposta do Simpro Software

há 5 anos

Hi Tim, thanks for your review! We're happy to hear that simPRO has contributed to your business growth. If you run into any issues or need any help with simPRO features, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com. Best, Team simPRO

Brad
Electrician, Austrália
Fabricação elétrica/eletrônica, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação
Fonte: SoftwareAdvice

Alternativas consideradas anteriormente:

You will be sold a dream

3,0 há 3 anos

Comentários: If you are a small business without several administration staff DO NOT PURCHASE this product. Their sales people will sell you a dream and promise you the world. When it comes down to the training and implementation ( Which for me was a contractor, not a Simpro employee ) you will quickly watch the promised features and dreams fall away in front of your eyes. My trainer, who I admit was great, did mention that Simpro sales people had been promising things that weren't able to be met by the trainers. If you are a small contractor looking to make the step into a software package, I would highly recommend Fergus or Tradify. They lack a few features but believe me, they will out perform Simpro 10x in ease of use, layout and cost.

Vantagens:

There are some good features to this software, and on paper it works amazingly. A few stand out features for me are: - Inventory management - Asset Management - Would be great for large scale project management - Integration

Desvantagens:

- Complications with the app syncing. The app will not automatically refresh itself so every-time there is a change you will need to have all your staff update their app - Expense, be prepared for implementation to cost thousands of dollars. - Overall SMUG (Im right you're wrong) attitude you will receive from many of their staff - Their timesheet functionality is poor, they tell you you can use these start stop timers in the app and how good they are. When you use them it overlaps time in the time sheet rendering in inaccurate and unusable. Good luck getting the tech support team to spend time with you to figure it out. They will quickly find a way to blame you for the issue and move on. - Many of the great features do not operate smoothly, you will need someone in your office to constantly monitor everything.

Tyler
COO, EUA
Segurança e investigações, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great Product for SMB

5,0 há 5 anos

Comentários: It is pretty good. The support improved with the transition from Australia to local US support. Things have sort of gone backward since rep left though and now the support isn't the same and I really believe that a lot of it has to do with the fact that rep had done so many implementations that he knew the different ways to skin the cat to achieve implementation objectives.

Vantagens:

Ease of use, functionality, easy to scale up and down with the software.

Desvantagens:

I hate the fact that I cannot remove the ability by security group to download whatever is on the screen. This is a huge data info/sec problem. For a business product I should have the ability to limit employee's ability to download a CSV file from any screen effectively handing out my pipeline, customer list, etc to whomever they want. There should be some control for this and this is almost to the point where the product is unusable because of security requirements we have from our own customers.

Resposta do Simpro Software

há 5 anos

Hi Tyler, thanks for your feedback! We have contacted our US Customer Success team about your concern, and someone will be in contact with you to work through this. If there is anything else you need, please visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to speak with Customer Support via phone or chats, or to access the Help Guide resources. Best, Team simPRO

Nicola
Office Manager, Canadá
Construção, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Right From the Beginning!

4,0 há 5 anos

Comentários: As I said above, we were one of the first Canadian users - and simPRO did not yet have it's US presence. They were so accommodating - they would come in to work early and catch us at the end of our days. Even with the time difference, they did everything in their power to make our implementation go smoothly. And immediately after we went live, they were attentive to our change requests.

Vantagens:

simPRO Enterprise is functional! And improving all the time. It's quick to load and easy to navigate. Now, this may be because we were one of the first to use it in Canada, but the level of customer service and attention to the users requests throughout our set up and subsequent upgrades has been amazing.

Desvantagens:

I would say, it has a learning curve - but if your implementation team are on the ball - you'll be ok!

Resposta do Simpro Software

há 5 anos

Hello Nicola! Thanks for your review. We're so glad to hear that our Implementation Consultants were able to get your business up and running smoothly on simPRO. If you ever need additional help in simPRO, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com. Best, Team simPRO

Carl
Vice President, Sales & Marketing, EUA
Eletrônicos, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Growth, Development &

4,0 há 5 anos

Comentários: Bring CRM, quote management, inventory, service & billing has been a benefit that cannot be overstated! We've grown with the SimPro product & the team has been so receptive to our needs. Bringing customer service to the US has reduced the wait time & ability to address issues by 90% (not to mention the familiarity of speaking the same language)!

Vantagens:

SimPro has helped our bottom line grow & grow & brings many departments into 1 platform!

Desvantagens:

Items like customer contacts & customer setup require multiple data entries. Quote forms needs higher level of editing to produce a pleasing, eye-catching aesthetic presentation form.

Resposta do Simpro Software

há 5 anos

Hi Carl, thanks for taking the time to review simPRO! We appreciate your feedback. Feel free to submit your ideas in regards to custom Quotes to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. Best, Team simPRO

Mark
Technical Manager, Reino Unido
Serviços de Facilities, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Simpro - Maintenance Company

3,0 há 8 meses

Comentários: In general you need to go into the setup of Simpro with your eyes open. Test all essential workflows as there will be snags. However, once all the issues are overcome and teams understand and own processes the Simpro works well.

Vantagens:

Once set up, data on a range of plant and equipment can be recorded and monitored in real time. Quoting is quick with catalogs and pre-builds available. The open API is excellent with a range of add on options available to customize the build.

Desvantagens:

The asset importing function is difficult to use as it is asset based and not site based, meaning you have to use multiple templates when creating a site asset list. The time management of real time to scheduled is very clunky and hard to report on for accurate information.

Njela
Managing Director, Nova Zelândia
Fabricação elétrica/eletrônica, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Job management system

4,0 há 3 anos

Comentários: When you pay for training, they are great and very helpful.

Vantagens:

We have used Simpro for over 4 years, and we never loose a job! No more paper work, loosing jobs and jobs to be invoiced. Everything is tracked. Our techs use the app and update all parts and labour straight away. It's saved us so much time

Desvantagens:

Intergration with Xero is getting better.

Resposta do Simpro Software

há 3 anos

Hi there Njela, thank you so much for your insight! We are thrilled to hear that simPRO has saved your team time, and reduced paperwork. That is what we love to hear! It is feedback like this that inspires our team to constantly improve our software. We are looking forward to supporting your business growth!

Dan
Owner, EUA
Varejistas, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Excellent software to run our business!

5,0 há 5 anos

Comentários: This is a great software that we will be using for a long time!

Vantagens:

Customer support is always available when we need them and extremely easy to work with. SimPro software has extensive features to grow with our business. It is an all-in-one solution for us and eliminated the need for complex integrations.

Desvantagens:

Setup took some time and implementing required a lot of tweaks to the setup. But, with the amount of features we are utilizing it was to be expected. It also really helped to have a Simpro implementation specialist onsite during the process. Much better than trying to do it remotely like we have with previous software.

Resposta do Simpro Software

há 5 anos

Hello Dan! Thank you for your feedback! It's great to hear that both our Customer Support and our software features have been helpful for your business. If you ever need additional guidance in simPRO, be sure to visit the simPRO Help Guide: https://helpguide.simprogroup.com

Dean
Dean
Marketing & PR Manager, Reino Unido
Usuário do LinkedIn Verificado
Construção, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Transformative Field Service Management

4,0 há 2 anos

Vantagens:

The end-to-end solution of simPRO, from Lead to Invoicing, has helped to transform and streamline our business processes, going from an old server-based system to this new cloud-based system. Overall simPRO is a versatile field service management and service desk software that can also incorporate the management of larger projects.

Desvantagens:

Asset management and asset/job history could be more transparent. The system is very much geared towards assets that do not have multiple parts to them as it's difficult to see what parts have been replaced or haven't over time, plus you cannot see total asset spend of callouts.

Resposta do Simpro Software

há 2 anos

Hi Dean, Thank you so much for leaving this incredibly insightful review. Feedback like this inspires our team to continue innovating and creating the best experience for our customers. We are thrilled to hear that simPRO has helped transform and streamline your business processes. We also appreciate your feedback in regard to asset management. I would implore you to submit this to our Ideas Portal; every idea submitted is reviewed by the simPRO team. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Thank you again, Dean! Looking forward to continue working with you.

Jeannette
Office Manager, Reino Unido
Serviços de Facilities, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great to have everything in one place

5,0 há 3 anos

Comentários: I only do the invoicing and purchase orders

Vantagens:

I do the invoicing and it works very well for me.

Desvantagens:

There are things I would like to be a bit easier.

Resposta do Simpro Software

há 3 anos

Hi there Jeannette, thank you so much for your feedback. We are constantly looking for new ways to improve, and this is the kind of insight that is so helpful to us. We are looking forward to continue supporting your business growth and success. Wishing you all the best!

John
Sales and Marketing Manager, EUA
Construção, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

SimPro Suite is a CRM that Provides a Great Software and Excellent Supprt

5,0 há 5 anos

Comentários: All clients and leads are easily entered. The site locations are very important since we may deal with a Property Management firm, that has several sites. Each site a specific entity, ie., LLC or related corporate entity. Sites have different Property Managers, Building Supers and in many cases different Purchasing Managers and Account managers.

Vantagens:

Our company, Tesco Fire Services, Inc., has been using SimPro for several years. As a sales and marketing manager, I used SimPro as a tool for leads, prospects and eventually clients. It worked fine for me. Implementation Consultant with SimPro visited our office a few weeks ago and introduced me to so much more SimPro has to offer. She showed me all I was missing and how to make SimPro more effective from a sales standpoint. Also, how SimPro enhances our quoting, service calls, billing, invoicing and most of all customer service. She is a first class professional. Her knowledge of SimPro is solid and her enthusiasm is infectious. She combines knowledge with humor. Especially for someone like me that is not a technological person to begin with. Thanks to her and team SimPro is making our lives easier, cost efficient and dependable.

Desvantagens:

I could lie and make something up, but that would be counterproductive. I like SimPro the way it is.

Resposta do Simpro Software

há 5 anos

Hi John, thank you for your glowing review of simPRO! We are thrilled to hear that simPRO has been helpful for you over the years. We are also happy to hear your praise for our Implementation Consultant. If you ever need help with any simPRO features, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO

Marek
CEO, Polônia
Serviços financeiros, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Simpro Review

5,0 ano passado

Comentários: Overall, my experience with Simpro was positive. The software provided a comprehensive solution for managing all aspects of my field service operations. The job scheduling, dispatching, and tracking features allowed me to optimize my workforce and ensure timely service delivery. The integrated inventory management module helped me maintain control over my stock levels and reduce delays caused by missing parts. The ability to generate insightful reports and analyze performance metrics greatly aided in making informed business decisions. While the initial setup was a bit challenging, the software proved to be reliable and efficient in streamlining my field service processes.

Vantagens:

One of the things I liked most about Simpro was its comprehensive suite of features for managing field service operations. The software provided robust tools for job scheduling, dispatching, and tracking. The intuitive interface made it easy to assign tasks to field technicians and monitor their progress in real-time. Additionally, the integrated inventory management module helped streamline the ordering and tracking of parts and materials. The ability to generate detailed reports and analyze key metrics provided valuable insights into the performance of my field service business.

Desvantagens:

While Simpro had many strengths, one aspect I liked least was the initial setup and implementation process. It required some time and effort to configure the software according to my specific business requirements. The customization options, while extensive, could be overwhelming for new users. Additionally, the pricing structure could be more flexible, as some features were only available in higher-priced plans. Despite these minor drawbacks, once the system was set up, it proved to be a valuable asset for my field service business.

Resposta do Simpro Software

ano passado

Dear Marek, Thank you for your positive review of Simpro on Capterra! We greatly appreciate your feedback and the time you took to share your experience with our field service management software. We're thrilled to hear that Simpro has been a game-changer for your business. The ease of tracking jobs and the improvements it has brought to your job and work supervisor are truly rewarding to hear. We understand the importance of having comprehensive functionalities for efficient job scheduling, dispatching, and tracking, and we're glad that Simpro has been able to meet those needs for you. Our team has worked hard to develop these tools, and your satisfaction is a testament to their dedication. We also acknowledge your feedback about the initial setup and implementation process. We apologize for any challenges you faced, and we're continuously working on enhancing our onboarding process to make it as seamless as possible for all users. Your feedback is invaluable in helping us improve and provide a better experience to our customers. Regarding the functionality available on higher plans, we understand that not every business requires all the additional features. That's why we offer Simpro Premium, which provides a comprehensive suite of features that meet the needs of many customers. Additionally, we offer a range of add-ons that can be customized to your unique requirements, allowing you to tailor the software to suit your specific needs. Once again, we appreciate your support and choosing Simpro as your field service management solution. We're here to support you at every step, and we're committed to continuously improving our software to exceed your expectations. If you ever need assistance or have further suggestions, our dedicated support team is here to help. Regards, Simpro

John
Sales and Marketing Manager, EUA
, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

SimPro has made my life much easier in securing new business. Everything I require is right there.

5,0 há 7 anos

Comentários: Increased sales. Better organizing of prospects, jobs and client needs.

Vantagens:

The system is very user friendly. I am able to log in all my prospects and keep an accurate record of all contacts, calls made emails sent and received. Attachments for all documents at your fingertips. Since many of my prospects have multiple sites, I can list each site with on-premises contacts for our scheduling and operations department. Nothing falls through the cracks. The training and assistance from the SimPro Staff is magnificent. SimPro professionals are outstanding. They conducted the training and made certain our team was comfortable with SimPro before leaving. For those of us who have basic technological skills, the help I received from SimPro is amazing. This is the type of staff who connects with me just to, "say hello and how are things going?" This is not too common in today's business environment. Clients are thrilled that during a meeting I can pull up Simpro and provide answers to all their questions. I recommend SimPro to anyone who is looking for a user friendly CRM that works.

Desvantagens:

I had to keep remembering to hit the save button following data input. Also, I had a bad habit of hitting the back key instead of cancel. Once I got over these it was smooth sailing.

Resposta do Simpro Software

há 6 anos

Hi there John, we are so glad to hear that simPRO has made such an impact on your and your business. If you have any suggestions on how we can improve, please head on over to our Ideas Portal (http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to send us your advice. From, Team simPRO.

Debbie
Office Administrator, Austrália
Telecomunicações, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Simpro Review

3,0 há 3 anos

Comentários: No easy manual to follow. Have to do online training to learn how to do something or have to reach out for help. Help guides are not available for every scenario. Easier to learn MYOB than Simpro because of the lack of a look up manual of how to do something.

Vantagens:

Once set up quoting is easier. Scheduling helps with knowing where all staff are. However it is a full time job for one person just to keep everything right in simpro.

Desvantagens:

Not all information goes to the right place. You think receipts of goods purchased are going to jobs but are not all the time. It does not automatically update the cost price on the job so if you do not activate updates the actual cost is not recouped in invoicing

martin
director, Reino Unido
Construção, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Out of date, overly complicated, unituotive.

2,0 há 2 anos

Comentários: It didnt start well as the original sales person made false claims about some of the features, to the point i refused to have any moe contact with them. and slightly blurred pricing on number of licenses will be charged at what point. also it turns out if you leave your data isnt your data. The one good thing was the person who took the training, just a shame it was such a poor software to train on.

Vantagens:

getting rid of it. however to be fair the lovely person who took me through training was very good at training.

Desvantagens:

the entire user interface is exceptionally poorly designed. Navigating and making changes to anything was like working through outdated menu software from years gone by. if you forgot to press save you loose it. I raed the reviews before purchasing and it was a common theme that it was difficult to use but worth it in the end. Well maybe it is but there are many other options out there that dont make you go around the houses and walk over glass to get to ther side of the road. why go through that pain when other much more user friendly better set out and intuitive systems exist.

Nicole
Office Manager, EUA
Maquinário, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

So many uses

4,0 há 5 anos

Vantagens:

I love being able to integrate all the processes, from my technicians time, to purchase orders, to inventory tracking, and customer asset management. Simpro offers a robust system, with more features than we will probably ever be able to use.

Desvantagens:

As our company has grown, we have had to add several users, causing what was a reasonable price to be quite expensive now. Technicians and sales app doesn't always cooperate especially in areas of poor cell service.

Resposta do Simpro Software

há 5 anos

Hi Nicole! Thank you for your review! We're glad to hear that you have been able to integrate your processes with simPRO. In regards to issues with cell service, our updates to simPRO Mobile allow you to work offline and then sync your information once your connection is re-established. If you continue to have issues or if there is anything else we can assist with, please reach out to simPRO Customer Support via online chats or phone. Best, Team simPRO

Hoss
IT Project Manager, Austrália
Energias renováveis e meio ambiente, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

simPRO is good, but can be better!

4,0 há 3 anos

Vantagens:

Workflow - There is a clear process. Keeps everyone on the same page. It provides a framework and process for submitting, reviewing, approving, assigning and tracking project requests. Security - It's highly secured as far as our experience.

Desvantagens:

Invoicing flexibility - We need a proper Integration capability. Custom fields - This is limited. Dynamic Emails - It's not easy to have access to custom fields in the emails.

Resposta do Simpro Software

há 3 anos

Hi there Hoss, thank you for your feedback and details regarding your experience with simPRO. Your input is very important to us, and we appreciate the insight you have expressed. We prioritize ensuring the software fits your business model and functionality, and this feedback is incredibly helpful to us. Once again, we thank you for this information and look forward to continuing to support your business!

Daryl
Operations Admin Officet, Austrália
Fabricação elétrica/eletrônica, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Simpro Review

5,0 há 3 anos

Comentários: Fully satisfied. Simpro has been a huge leap from where we were at prior. Simpro has increased productivity tenfold./

Vantagens:

Simpro has Multiple Features that have increased efficacy across different factors of our business. from Scheduling, Purchasing invoicing ECT.

Desvantagens:

Speed of implementing discussed ideas, through the ideas process

Resposta do Simpro Software

há 3 anos

Hi there Daryl, thank you so much for this kind review and feedback! We are thrilled to hear the simPRO has helped increase efficiency across your business. That is the kind of success story we love to hear! We thank you for your business and look forward to supporting you. Wishing you well!

Jim
VP, EUA
Engenharia mecânica ou industrial, 51–200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação
Fonte: SoftwareAdvice

Look for a better company

2,0 ano passado

Comentários: Sorry, but this company is out for money, not the customer. We went with them because they sounded good, but after four months, we needed help to get it online. They cram train in an all-day session, and the platform was built in Australia, so the vocabulary is quite different. We decided that it wasn't for us.And This is where it gets to be a problem you have to sign up for a year contract, and even if it does not work for you, you'll pay for that year. In other words, there is no guarantee if you are not happy with it, tough luck, you'll pay for it, and way.When it talks 6 to 9 months to get the platform up and working, that is a problem, and then you have a problem with their platform, and it will not work.Their response is you have a year contract. We don't care if you can't use it. You have a contract for a year.I can only say one thing don't go with these guys there in it to make their money any way they canThere are other companies out there. Just careful

Vantagens:

There are none to talk about. Their just a lousy company

Desvantagens:

When it talks 6 to 9 months to get the platform up and working, that is a problem, and then you have a problem with their platform, and it is not going to work.

Jamie
Office Manager, EUA
Segurança e investigações, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alliant Security

3,0 há 5 anos

Comentários: It has been a challenge to learn but mostly because our company does not provide the right training

Vantagens:

The customer support is amazing. I learned the program form them guiding me through everything

Desvantagens:

Not the easiest program to learn it also is missing some features the would come in handy.

Resposta do Simpro Software

há 5 anos

Hi Jamie, thank you for taking the time to review simPRO. We're glad to hear that you've been able to benefit from our Customer Support team! In terms of additional features, if there is anything you would like to see in simPRO, be sure to share your thoughts in the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). We take suggestions seriously, and we have a dedicated product development team monitoring and using these ideas to enhance our software. Best, Team simPRO

Ross
Director, Austrália
Construção, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Plumbing Review

3,0 há 3 anos

Vantagens:

The things I like most about this software are the prebuilds - we need to work harder on merging suppliers and part numbers to ensure we get the most out of this program

Desvantagens:

Merging plumbing supplier parts is a nightmare and also no easy way to do so.

Resposta do Simpro Software

há 3 anos

Hi there Ross, thank you so much for this feedback. Your input is very important to us, and we appreciate the insight you have expressed. Please reach out to your local support team with any technical concerns or inquiries. They are always more than happy to assist!

Guy
Sales manager, Reino Unido
Usou o software para: Mais de um ano
Fonte da avaliação

A perfect job costing and project management system for trades and the construction industry

5,0 há 7 anos

Comentários: SimPro is a large feature-packed system, so the learning curve is quite steep - to SimPro's credit they have a very well designed extensive training process, which covered everything.

Vantagens:

The project costings, scheduling and industry-specific features such as, CIS, supplier catalogs and asset management - makes it the ideal software for SMEs in this space. It's also the most comprehensive job costings app for Xero and QBO.

Resposta do Simpro Software

há 7 anos

Hello Guy, thanks for your kind words, we¿re glad to hear that our features make us a useful and powerful tool for service businesses. As always, our support are there to help you with any issues in learning and training, and are happy to lead you in the right direction to ensure you are getting the most out of our service. From, Team simPRO

Andrew
Manager, Austrália
Serviços ao consumidor, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação
Fonte: SoftwareAdvice

clunky, unreliable, very poor accounting, very poor reporting, anything reoccurring is a joke

1,0 há 6 anos

Vantagens:

good idea poorly executed, there is not much to like about Simpro, everything is meant to be in one place but there is no management for inductions or on site requirements

Desvantagens:

Everything works 60% of what you need, Eforms is constantly broken, Simpro connect crashes and looses jobs.

Resposta do Simpro Software

há 6 anos

Hello Andrew, we’re sorry that you feel our product has not offered you the right functionality for your business. We truly value our customers and always endeavour to offer them a comprehensive and positive experience. We’d like to ask you to please contact your closest simPRO Customer Success team to discuss your feedback further, their details can be found here: http://helpdesk.simprogroup.com/ We look forward to hearing from you. From, Team simPRO.