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a escolher o melhor software
Sobre PrimeRx
Sistemas de gestão de farmácias PrimeRx para farmácias de varejo independentes, proprietários de várias lojas e hospitais com fluxos de trabalho personalizados.
Ability to order from 2 wholesale companies within the software. Be able to search by drug name within patient profile.
It has been a little better since last update. It is very difficult to understand(language barrier) any staff we talk to when there are concerns.
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easy to use and teach- very happy with the product
Vantagens:
support is easy- great product, lots of updates to stay current. i personally met and deal with some of the senior staff and owner.
Desvantagens:
hardware issues is a pain- possible field agent to come set up? i understand that hardware is not your field of expertise, but your prices are high but i understand why. this can get outdated with software version.
Resposta do Micro Merchant Systems
há 7 anos
Dear PrimeRx User, Firstly, we do appreciate the fact that you took out the time to provide a testimonial. We also strive to exceed our customers expectations. We do provide Hardware maintenance at a very competitive price. We are a TRUE WINDOWS based system - this allows our users, to simply shop for a PC with a price that they are comfortable with, and we will work with you to install our products and services on that PC. For this sole reason alone, most pharmacies find it cost-effective to not pay anything extra for the maintenance, and simply upgrade their hardware as and when required. This gives you the choice along with the savings. We value your feedback and will come back to you with a possible solution that may work for your benefit. Thank you for always supporting us
Great system!
Comentários: Overall, great experience. Easy to use and easy to understand.
Vantagens:
Best pharmacy software out there. Has some minor kinks, especially during updates but aside from that, if we run into issues, they are usually resolved relatively quickly.
Desvantagens:
Support sometimes doesn't understand problems when work stations get flipped flopped. Sometimes when unfiling prescriptions, you have to hit entire a thousand times. When process erxs, the software will close out randomly. Software is a little unstable and when they release updates, they don't do tests to see if they're compatible with other softwares like RMS POS
Resposta do Micro Merchant Systems
há 7 meses
Thank you for taking the time to share your review of PrimeRx! We’re delighted to hear that you consider it the best pharmacy software out there and appreciate your recognition of our quick issue resolution. We apologize for the minor kinks you’ve experienced, especially during updates, and for any challenges with support understanding certain problems. Your feedback is incredibly valuable, and we’re committed to improving our software’s stability and compatibility with other systems like RMS POS. Your insights help us make PrimeRx better, and we’re grateful for your continued support and understanding.
Poor performance
Comentários: The current situation is causing a great deal of frustration. The ESP team is helpful but has limited capabilities due to dependencies on the Dev Team. It is surprising that neither legal counsel nor a pharmacist is overseeing the regulations, requirements for controls, and tax laws for each state. The text messaging issue has persisted since August with no resolution yet. Additionally, there are promoted and charged functions that do not work as advertised.
Vantagens:
The data entry function, the work queue.
Desvantagens:
Text and email not working consistently. Missing multiple messages from 50% of customers. Offering free shipping and receiving customer complaints. PMP not functioning correctly. Control Team unfamiliar with all PMP requirements for different states. Recurring PMP errors without resolution. Approximately one hour spent correcting each error. Inability to calculate for Vet's and specific state requirements. The system inability to handle compounds Drug Interaction Checks are not accurate. No idea when the GSDD is updated or if it is even up to date. In the beginning Fill My Refill only worked for apple users but not Android.
Resposta do Micro Merchant Systems
há 3 meses
Michael, Thank you for your candid feedback. We're sorry to hear about your frustrations with the system, particularly regarding the text and email functions, PMP errors, and overall performance. We take these concerns seriously and are committed to resolving them. Your comments have been submitted to [email protected] and escalated to the development team. Please reach out to [email protected] and provide your pharmacy name, contact person, and NABP number to successfully begin resolving your issues.
Awesome Pharmacy Software
Comentários: great! knowledgeable customer assistance
Vantagens:
lot of options and diverse reports that can be made
Desvantagens:
Sometimes theres a long wait for diff departments to call back, not always.
Resposta do Micro Merchant Systems
há 4 meses
Siddikur, Thank you for your review! We're thrilled that you find our software versatile, especially with the various options and reports available. We appreciate your patience regarding callback times, and we’re continuously working to improve our response efficiency. It's also wonderful to hear that you've had a positive experience with our knowledgeable customer assistance. Your feedback helps us get better, and we're grateful for your support! Thank you Michele Daniels Markeitng & Communications Manager
MMS is THE system of today & tomorrow
Comentários: I have worked with MMS since 2017 & really like the constant updates to their system as the pharmacy profession evolves
Vantagens:
It's pretty easy to navigate the system & having training videos "on demand" helps with new hires or brushing up on specific parts of the system not used as often.
Desvantagens:
The medication cost (patient pay $ amount) isn't retained with every refill or editing rx's.
Resposta do Micro Merchant Systems
há 4 meses
Gretchen, Thank you so much for your review! We're thrilled to hear that you find MMS easy to navigate and that the training videos have been helpful for onboarding and refresher training. We appreciate your feedback regarding the retention of medication costs with refills or edits, and we'll definitely take that into consideration for future improvements. It's wonderful to have a long-term user like you, and we’re committed to continuing our updates to meet the evolving needs of the pharmacy profession. Thanks again for your support since 2017. Thank you, Michele Daniels Maketing & Commincations Manager
Practice Manager RN
Comentários: When the program is running great there really are no concerns. Every time an upgrade is down there is no explanation on what has changed.
Vantagens:
The program itself has been fine as long as there are no issues.
Desvantagens:
Our inventory is always inaccurate. We have had to completely re due count a few times and still find inconsistences. It has been a little better since last update. It is very difficult to understand(language barrier) any staff we talk to when there are concerns.
Resposta do Micro Merchant Systems
há 4 meses
Thank you for sharing your experience with our program. We’re glad to hear that, when functioning properly, it meets your needs as a Practice Manager. We sincerely apologize for the challenges you’ve encountered with inventory accuracy and the language barrier when communicating with our support team. We understand how important accurate inventory management is, and we're actively working on improvements to address these inconsistencies. Your feedback about the updates is invaluable, and we will ensure that clearer explanations accompany future upgrades to keep our users informed about the changes. If you have any further suggestions or specific concerns, please feel free to reach out. We're committed to enhancing your experience and appreciate your patience as we work to resolve these issues. Michele Daniels Marketing & Communications Mgr
Prime Rx Review
Comentários: It has been ok to work with throughout the years. I feel like Prime Rx is excelling in trying to make it more convenient for us .
Vantagens:
I like how efficient it is and how easy it is to train someone to understand prime rx. It is self-explanatory.
Desvantagens:
There are too many glitches especially when there is an upgrade available.
Resposta do Micro Merchant Systems
há 4 meses
Keishla, Thank you for sharing your thoughts on PrimeRx! We’re glad to hear that you find the software efficient and user-friendly, making it easy to train new team members. We also appreciate your feedback regarding the glitches, especially during upgrades. We understand how these issues can disrupt your workflow, and we’re actively working on enhancements to improve stability and performance. Kindly reach out to us to see if we can address your concerning issues. It’s encouraging to hear that you recognize our efforts to make PrimeRx more convenient for you. Your insights are invaluable as we continue to improve. If you have any further suggestions or need assistance, please don’t hesitate to reach out! Michele Daniels [email protected]
The worst ever
Comentários:
The worst customer service
The worst technical support
Cases are open for months
Techs disappear once they dont know how to do things
Hours and hours over the phone trying to reach someone who knows what he is doing
They let the new techs train on our issues which wastes tons of time
Resposta do Micro Merchant Systems
há 4 meses
I’m very sorry to hear about your experience. Please contact me at [email protected], and I will ensure that you are connected with our Customer Service Director to discuss your concerns and work towards resolving them. Thank you, Michele Daniels Marketing & Communications Manager
With MMS for 20 years
Comentários: Overall I’m happy with Micromarchent, I’ve been using them for last 20 years
Vantagens:
Easy to use but to be fair this is all I used since I opened my own pharmacy
Desvantagens:
Expensive. I heard that Best Rx charges 16c for each transmission whereas MMS is 18c
Resposta do Micro Merchant Systems
há 3 meses
Parvin, Thank you for your long-standing loyalty and for sharing your experience with us! We're glad to hear that you've found MMS easy to use over the past 20 years. It’s great to know that our platform has been a reliable choice for your pharmacy. We understand that pricing is an important factor, and we continually evaluate our costs to ensure we provide the best service possible. Your feedback about the transmission rates is appreciated, and we’ll take it into consideration. If you ever have questions or need assistance, please feel free to reach out. We're here to support you! Best regards, The PrimeRx Team
PrimeRx is one of the BEST!!!
Comentários: I've had a wonderful experience with PrimeRx. Even when the whole Change healthcare scenario happened, the agents stayed in touch and emails were sent regularly, giving us clarity on how to proceed.
Vantagens:
It is extremely user friendly. Even if we get stuck on anything the chat option to connect to agents is extremely useful. I've used this feature several times especially when I've had a patient waiting to pick up their prescription.
Desvantagens:
I wish the new design was better than the classic theme.
Resposta do Micro Merchant Systems
há 3 meses
Thank you for the fantastic review and for calling PrimeRx one of the best! We're thrilled to hear you find the system user-friendly and that the chat support has been so helpful, especially during critical moments like patient pickups. We appreciate your feedback about the new design and will share it with our team as we continuously work to improve your experience. We're also glad our agents were able to provide clarity and support during the Change Healthcare transition—keeping communication clear is a top priority for us. If you ever need further assistance, don’t hesitate to reach out at [email protected]. We're always here to help! Thank you for choosing PrimeRx, and we look forward to continuing to serve you!
Westgate Pharmacy
Vantagens:
We enjoy the ease of use. It allows us to have a good workflow in a retail setting.
Desvantagens:
The clinical drug database needs to be reassessed. Sometimes the drug interactions give completely inaccurate information. Also, many times Prime Rx links medications incorrectly ex. it does not associate a generic to other equivalent generics Also, sometimes the customer service representatives have trouble understanding what issue we are facing,
Resposta do Micro Merchant Systems
há 7 meses
Thank you for sharing your review of PrimeRx! We're delighted to hear that you enjoy the ease of use and that it supports a good workflow in your retail setting. We apologize for the issues you've experienced with the clinical drug database and customer service. Your feedback regarding inaccurate drug interactions and the incorrect linking of generics is crucial, and we are committed to reassessing and improving these features. Additionally, we will work on enhancing our customer service team's ability to understand and address your concerns more effectively. Your insights help us make PrimeRx better, and we truly appreciate your continued support and understanding
Vista Pharmacy
Comentários: Good with overall Service and function. I will recommend to everyone to use prime rx
Vantagens:
Very efficient to use and quick response to fix the issue
Desvantagens:
Finding the right person to fix the issue
Resposta do Micro Merchant Systems
há 3 meses
Hardik< Thank you for your feedback! We're glad to hear that you're finding PrimeRx efficient and that our team is quick to resolve issues. We understand that finding the right person to assist can sometimes be challenging, and we're continuously working to streamline that process for a smoother experience. We appreciate your recommendation and are committed to providing the best service possible! If you need any additional assistance, feel free to reach out to us at [email protected].
Excellent support
Comentários: Very smooth phone calls all the time. Support is there when we need them
Vantagens:
Support is always there during our business days
Desvantagens:
All the best service provided. Nothing bad
Resposta do Micro Merchant Systems
há 3 meses
Hi Vivian< Thank you for your fantastic review! We’re thrilled to hear that you’ve consistently experienced excellent support from our team. It’s great to know that our availability during business hours has made a positive impact on your experience. We appreciate your feedback and are glad to hear that your interactions with our support team have been smooth. If you ever need assistance or have any questions, please don’t hesitate to reach out. We’re here to help at [email protected]! Best regards, The PrimeRx Team
primerx review
Vantagens:
PrimeRx is very a reliable and easy system to use. its very user friendly
Desvantagens:
There is nothing that i can say bad about this
Resposta do Micro Merchant Systems
há 7 meses
Thank You for Your Review! Dear Sarfaraz, Thank you for your wonderful review of PrimeRx software! Your positive feedback is greatly appreciated and motivates us to keep delivering top-notch service. If you need any further assistance, please feel free to reach out. We're always here to help. Thanks again for your support! Michele Daniels Marketing and Communications Manager
Great overall
Comentários: It’s pretty well. I dealt with other apps before but that’s the best
Vantagens:
Smooth and nice to deal with. Best app there
Desvantagens:
Sometimes its slow and doesn’t respond very well
Resposta do Micro Merchant Systems
há 4 meses
Mina, Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you find our app smooth and enjoyable to use. It's great to know you consider it the best among others you've tried. We also appreciate your feedback regarding the app's performance. We're actively working on optimizing speed and responsiveness, and your insights will help us prioritize improvements. If you have any further suggestions or if there's anything else we can do to enhance your experience, please feel free to reach out. We're here to help! Michele Daniels Marketing and Communications Manager
Great product
Comentários: Has been great, easy to learn and use. Able to teach new employees easliy
Vantagens:
Customer service is great and quick to call back
Desvantagens:
Cost. To replace items it can get costly
Resposta do Micro Merchant Systems
há 3 meses
Hi Robert< Thank you for your positive review! We’re delighted to hear that you find our product easy to learn and use, and that you’ve had a great experience with our customer service team. It’s wonderful to know that you can teach new employees easily! We understand that costs can be a concern, and we appreciate your feedback regarding item replacement. We continually strive to provide value alongside our offerings. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help at [email protected].
Pharmacist
Vantagens:
I think PrimeRx because it is very easy to use. Everyone can pick up very fast.
Desvantagens:
I don't like PrimeRx because it doesnt allow me to send email to prescriber directly.
Resposta do Micro Merchant Systems
há 7 meses
We’re thrilled to hear that you find PrimeRx easy to use and that it’s quick for everyone to pick up. Ease of use is one of our top priorities, and we’re glad it’s positively impacting your experience. Kindly note that you can email the prescriber if you go to the patient history, refill request section, and look for the email checkbox. Make sure it is on. If you need help finding the button, kindly contact us at [email protected].
pharmacy owner
Vantagens:
Easy to use, good customer service, audit friendly
Desvantagens:
filing prescription feature, can not auto submit when Rx are due to prevent other pharmacies from billing for the same prescription
Resposta do Micro Merchant Systems
há 3 meses
Thank you for your feedback! We’re happy to hear that you find PrimeRx easy to use, with good customer service and audit-friendly features. We understand your concern regarding the filing prescription feature and the need for an auto-submit option to prevent other pharmacies from billing for the same prescription. Your suggestion is valuable, and we've shared it with our development team for consideration in future updates. If you have any further questions or need assistance, feel free to reach out to us at [email protected]. We’re here to help! Thank you for choosing PrimeRx!
Alternativas consideradas anteriormente:
Pharmacist
Vantagens:
Nothing. Not a flawless system. Too many screens
Desvantagens:
Help desk. Not fully trained help desk.
Alternativas consideradas anteriormente:
PrimeRX Review
Comentários: We had been using PrimeRX for 10+ years with multiple pharmacies. PrimeRx provided top-notched and exceptional services to independent pharmacy owners.
Vantagens:
The system is very simple and has an user friendly interface. Training new staff to use the software is a breeze. They also have a lot of training videos online, and they offer training classes as well. Their customer support is great and have been able to resolve my issues quickly. Their support team and developers continue to be innovative in adding new features as well as adding functionality when requested. They respond promptly and problems are resolved very quickly. Their support team enjoys working with customers to fully understand the problems to produce the proper solutions. The software is built specifically for the independent pharmacy owner. They are definitely the market leaders in the independent pharmacy management solution space.
Desvantagens:
There's nothing I don't like about this software
Resposta do Micro Merchant Systems
há 4 anos
Dear Jenny, Thank you for the 5-star review. I will make sure to pass on the review to all departments. I am sure everyone will appreciate your kinds words. If there is anything else you need from us, please don't hesitate to reach out to us!
Highs and lows
Vantagens:
Very user-friendly easy to use. Can train someone to use the software in matter or hours.
Desvantagens:
Good luck to tech support trying to rectify an issue. takes a few weeks at times, sometimes by fixing the issue, they create a new one. Not all customer support know what they are doing.
Resposta do Micro Merchant Systems
há 5 anos
Dear Aparna, Thank you for the 4-star review and your kind words about PrimeRx. I apologize for your frustration. Please remember MMS support will do their utmost help resolve any issues you might have. Kindly call or email any tech issues, we will do our best to solve for you. Also please use our support resources by sending your queries to [email protected]. For most cases when you need support to solve immediate issues, the support is right there, we looked at your call logs and see that for most cases where the pharmacy has called, (like label adjustments, assistance with a report etc.) you may not need immediate attention, By emailing the Support distribution list, instead of you finding the right department, the appropriate analyst will reach out to you. For immediate issues you can always rely on our 7 day support team. More than 95% of your current tickets have been handled by them in that manner. Sincerely yours, Marketing Manager
Softwar is improving
Comentários: Lots of bumps in the road. And a big learning curve. This last update has improved many things that were safety and quality concerns. Software is improving with time.
Vantagens:
Pharmacist Verification of prescriptions. Ability to order from 2 wholesale companies within the software. Be able to search by drug name within patient profile.
Desvantagens:
Inability to search by Rx number. Inability to put a hard expiration stop date on insurances. Customer service isn't always helpful and usually short or snooty with me when I call in.
Resposta do Micro Merchant Systems
há 5 anos
Thank you for the 4 star review! Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat. Chat: www.micromerchantsystems.com Kindly call 516-408-3999 Email: [email protected] If you need one-on-one training email us at [email protected]
slow update
Comentários: Good
Vantagens:
I like the fact I can work on 2 patients the same time
Desvantagens:
when we id a problem ... it takes months to fix it
Resposta do Micro Merchant Systems
há 4 anos
Dear Sir, Thank you for the 4 star review. PrimeRx is constantly updating new features and functions. Now we are offer Real-Time Prescription Benefit by Surescripts. If you ever have a problem with long delays in fixing your issue - please feel free to contact me at [email protected]
Skrillex-Promises
Comentários: False promises, ended up transferring and now regretting. Theses guys don’t know Pharmacy and independent pharmacy ownership. They just know $$$$$
Vantagens:
Lots of options and capabilities. However...
Desvantagens:
Capabilities does not mean it’s actually implemented and practiced. Promises from uppper management to tweak and improve certain functions but empty promises
Resposta do Micro Merchant Systems
há 5 anos
Sir, Your review is duly noted. We make all our efforts to service our clients with the best of products and services. Yes, PrimeRx has a lot of features, and although we am not sure which specific feature is not implemented that is being referred, it is apparent that you as a client are not satisfied - and that is something that we don't take lightly. We will reach out you and make sure that we get a list of your concerns and address all of them in a timely manner. Hopefully after which you will change your opinion about our products and service.
It is pretty easy to use, their support is really good.
Vantagens:
Overall ease of use, I feel that they have enough features and functionality built in to run our business. Their support is amazing, the are available 24/7.
Desvantagens:
Drug prices needs to be entered manually into the software. Also extra charge for customer sign log is kind of unfair.
Resposta do Micro Merchant Systems
há 7 anos
Dear PrimeRx user, Do appreciate your comments. We are not sure what do you mean by Drug prices needed to be entered manually in the software? This is an automated feature and we update Drug prices daily. We also provide free EDI Integration with your wholesalers, so that even the Cost of the Drugs can be updated automatically - hence we are not sure about why would you need to enter the prices in manually. We will have a Support tech reach out you immediately to see if we can understand and then provide a resolution to this. Please email us at [email protected] if you encounter any issues. We really appreciate your support. Thank you,
