Avaliações do ServiceM8

I love this product. I am a daily user and use it for all of my online invoicing for my business.

Comentários: A real time-saver and great for monitoring all invoice statuses -

Vantagens:

My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date

Desvantagens:

Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -

Superb Small business software for Scheduling

Comentários: Simple to use and schedule installers whilst capturing customer communications. I use this software in 2 small business operating in New Zealand construction industry and it works well in both. 1 integrated with Xero...this works well. 1 is not integrated to accounting for complexity of pricing reasons...but one day, I will reconfigure our pricing so I can.
Overall, excellent software especially when you can design new processes to ensure users can populate the information and view what they need to see in a timely fashion.

Vantagens:

Especially powerful is the remote users...managers and installers accessing and updating information from iPhones and iPads. We capture on-site photos. We capture on-site Hazard ID information and customer sign-off for quality.

Desvantagens:

no App for Androids. We have contract installers and persuading them to ditch their Samsung for an iPhone hasn't worked. (We synch with Google Calendars for them.)

customer service is awful

Comentários: not great

Vantagens:

not much the customer service is so unless

Desvantagens:

use commusoft the service m8 customer service will cost you money on your customer

Life Changing App for Small Business Owners

Comentários: If you own a small business in the Service Industry and you want your life back, then you need ServiceM8. Our landscaping company has gone from a rather unprofessional mob of blokes working their rears off to a very slick team of professionals, and we are blitzing the opposition!

Vantagens:

What sets ServiceM8 apart from the many "other" apps out there is that ServiceM8 is ever evolving, it is owned by an Australian Company which is run by "down to earth" people who listen. The flexibility of the system is awesome (one size does not fit all, but there is always a workaround for little things) and so many options and add ons to suit the individual business, many are free.

Desvantagens:

If pushed I'd say the "Apple" thing, but honestly when your business is booming, the cost of another iPad is not an issue!

Absolutely great for trades

Comentários: We setup a fire alarm business and needed a system to link customers, engineers, head office and invoicing in one eco-system. ServiceM8 does this and more. They work with a UK based company to provide support and form customisation. The custom forms are leapyears ahead and it gave our business a great professional headstart.

Vantagens:

We found the app easy to integrate and the pc web-based interface is very intuitive. The ability to create custom forms, and other custom services is invaluable. The auto emailing of customers for invoices and quotes makes the business look extremely professional.

Desvantagens:

They have no support for android nor do they have an android app. I find this incredulous given that Android is such a large user. It was for this reason that we stopped using the software.

Easy Yet Powerful Job Management Software

Comentários: After 5 years on another software program, I spent 6 months wanting to find a more advanced program that will take my business to the next level. I overlooked servicem8 at first thinking it was a bit simple, but after a terrible experience with another program, I went over to servicem8 and found all of the supposed advanced features I had been searching for where there, and what's more they were much simpler to use.
If you're in a service based business, doesn't matter your field, you should check out this program.

Vantagens:

It is extremely easy to use by both office and field staff. It has many powerful additional features Nothing about this software is complicated and yet it is as powerful as most other programs on the market.

Desvantagens:

Other than a few very minor changes that is not worth listing, I honestly cant think of any cons.

no geniuses required

Comentários: My main worry was that my service guys would have a hard time going from paper to tablets but after a small learning curve they have adapted quite nicely and love the easy of use of this software

Vantagens:

it does what it is supposed to do and you don't need to be a genius to do it.

Desvantagens:

I am pretty happy with it, it is not full of extra features that would intimidate my not so tech savy guys

Wow! Wow! Wow!

Comentários: We were able to integrate ServiceM8 with Xero very easily. Every time I’ve had issues, I can get on the chat and get help within minutes.

Vantagens:

This field software program is exploding with features - so many of them that we will probably never utilize them all!

Desvantagens:

Since this is an online field software program, occasionally the techs have problems figuring out what to email the customer when they are out in the field from their iPads.

Does it all

Comentários: It's been a great program to use for a company that has many accounts to service. Integrated billing, job history too.

Vantagens:

From scheduling and inputing info for technicians before they arrive to it linking with Google maps to navigate to a job and attaching pictures of work before and after. It's good.

Desvantagens:

It's only available on ios apple which meant i had to convert from Android.

Its actually not bad

Comentários: Team field management makes this perfect. Easily tracks the team on the ground.

Vantagens:

Serious, its not bad, it does everything you probably need it top do and also notifies the client saving me a lot of those "how far are your guys" calls every single 30 minutes.

Desvantagens:

The price though is quite high but i think its worth it.

Lots to like..but when you find issues, you will be ignored by ServiceM8

Comentários: Overall, the software is pretty good; it covers a lot of ground and addresses a few of the pain points. There are glitches and no software is perfect but that's not really our issue. Our problem is the lack of customer service you receive when there are issues. Last year, over the space of 6 weeks we had 92 duplicate jobs appear in our calendar. Confused the team and was a tedious pain to find & remove them all. I reported and also asked if we could have these jobs removed from our billing as we're on a legacy pay per job plan. Their first response had a suggested solution - it didn't work, it instead created more duplicates and I was told that one of our staff must have created the duplicates....considering the staff they accused was on site with my husband working at the time, with her phone in the car, I know it wasn't her. We were told it had been passed on to the development team and they'd let us know. That was in November 2020. Since then the only contact I've had was after I complained every 2 weeks that we'd heard nothing and more duplicates were being created. Emails go unanswered. Messages to live chat got the templated 'it's with the development team' answer and I never heard back about billing. We ended up taking the long way and solved it ourselves by deleting every recurring job & setting them all back up. Then rearranged the calendar to fit in the 92 duplicate jobs. PITA If customer service is important to you, this is probably not the app for you.

Vantagens:

- Integrates with Xero...limited merge fields but enough to make it work - GPS & time tracking - Service reminders

Desvantagens:

- Zero followup or support when reporting glitches - Dispatch board gets very buggy and sometimes won't render correctly on desktop - On the CRM side, you need to memorise where you can edit things without it glitching e.g. you can't change payment terms via editing a client found in global search, updating a client doesn't update the recurring job - you need to also update the template...double handling, if you try to edit/add contacts or change their role from the client page it will fail to pull these into a new job.

Horrible Customer Service

Comentários: Very frustrating!

Vantagens:

Our franchise likes the product. I registered prior to them getting the franchise edition. I'm on the franchise edition and the single subscription. They have ServiceM8 has been double dipping on me since Oct. I've called emailed, chatted and they will not cancel nor would they direct me on how to cancel my single subscription. At least not until yesterday January 28, 2020. Oh but before I could cancel today they billed me again.

Desvantagens:

Horrible customer service when it comes to trying to cancel service. No one in chat or by email or phone knows how to cancel their service. I've been reaching out to cancel since Oct. I finally got through to someone yesterday that walked me through settings and said to click the red button. I said what red button? I'm a mobile user and have never used a PC with app. Was told to login that way and cancel. However before I was able to login today I was billed for another month of service. Cannot report them to the BBB as they are located in Australia -

This product saved our Business from going crazy

Comentários: I love ServiceM8. I am the owner of a Irrigation Installation and Maintenance Company that service a large number of diverse customers. As my company grew I discovered that small details were slipping through the cracks and we were not delivering the great service that we knew we could. This started us looking for a software product that fit the scale of our business was easy to use and intuitive. We tried 3 platforms that were recommended by friends and all had very high entry prices and were overkill for what we need and worst of all they did not link to our booking software. To say the least it was disappointing. We thought that maybe we were asking to much and that maybe we should settle but then a late night Google search of the "best service business software ever" led us to ServiceM8 and we have never looked back. With in 3 days all of our business was being run through ServiceM8 and at the end of that first week all customer and contact info was imported and set.
Service M8 has made our life here at NWIC so much less crazy and so much more organized.
Thank you so much for making this product!

Vantagens:

The mapping features amazing. My ability to look over the large service area that we cover and see where jobs are is a great tool for us to improve our routes and become more efficient. This software links flawlessly into my Xero account and make bookkeeping a breeze.

Desvantagens:

There appears to be some double entry issues that I wish were improved. When I enter a persons address, name, number as a Job Contact it would be nice to be able to then click a box to have that info transfer to other areas like Billing Contact so I don't have to re enter the same info. (this may be possible already and I just have not learned how to do it)

Essential to the efficient running of our business

Comentários: ServiceM8 is a wonderful product and plays an essential role in the running of our business. My boss uses the app on his iPad and iPhone to undertake the work whilst I am in the office using the ServiceM8 website to control his jobs and send out invoices. There is no more duplication as everything is recorded in ServiceM8 and, once completed, jobs are automatically added to our accounting package. There have been great efficiency gains since we moved over to ServiceM8.

Vantagens:

Too many to mention including ease of use in all aspects from booking work to sending invoices, storage of information, communication between workers and admin staff, can work anywhere where an internet connection is available, system availability (I don't remember a single outage in the 4.5 years we've been using it) and, of equal importance , support from the ServiceM8 support team who have always been quick to respond.

Desvantagens:

Not much, only that suggestions for change require votes from other users to lift the suggestion's priority before it is implemented. I have made some very useful suggestions to improve the product and frustrated as there is no support from other users but I suspect they are all too busy to look at them and therefore no change.

Service M8, my hero!

Comentários: Help me! Service M8 is my only hope! I am a large, robust, and intimidating man, so I am told. However, when it comes to Field Service Software, I am very much the quintessential damsel in distress. I have tried Fleetmatics, Mhelpdesk, Servicebridge, FieldProMax, FSM by Corrigo, and a few others with no success, with nothing to show for it, but less hair on my head and elevated cortisol and blood pressure! Service M8 has been a godsend for a tiny company such as mine. The software has yet to have any hiccups, and while it doesn't have every single, nit-picky, feature I would like, it does have all the features I need for pennies on the dollar compared to the others. Something also has to be said about the support from SM8! I am more and more impressed with the level of support provided by Service M8. Whenever I get stuck on something, a simple five minute chat online at anytime of any day results in a solved issue! They have yet to fail to point me in the right direction, or flat out resolve my issue in no time at all. 24/7 click help and at the bottom of the help center screen there is a chat window that is always manned by a courteous and knowledgeable rep, ready to go, and they get you answers! I liked the software so much, that I, being an avid Android user that has never been of fan of iOS and Apple, made the switch to iOS because Service M8 is strictly available on iOS for the mobile portion, and I have never made a better decision! It just works! No headaches, no crazy glitches, no blood, no sweat, no tears, except tears of joy as I complete by service calls, invoice my customers, and get paid! Obi-Wan-Kenobi should take lessons from Service M8! If you enjoyed my review, click on this link to check them out. Service M8 gives credit for referrals, and it would help me out a bit, but don't let it influence your decision because the credits is not the reason I did the review. I did the review because Service M8 deserves a great big pat on the back, and I believe in given credit where credit is due!!!

Vantagens:

It works! It is simple and easy to use. The support is super stellar!!

Desvantagens:

iOS only, no equipment tracking.

Great Service Software

Comentários: We have been looking for a software that would link to Xero that would help cover our quoting, invoicing and our job bookings. We came across several, but went with Service M8 as it gave us most things that we need and we loved their costing set up.

Vantagens:

The cost is per job and not per month/per user. As a small start up company this was a great way to keep our costs low, but still be able to function with several users. I love the custom templates which allows us to create our own paperwork. The form function is a great ad on which allows us to comply with Health and Safety requirements especially when we are dealing with larger companies on a sub-contract basis. The job components such as text message, tracking, photo tags are the things that set us apart from our competition. Our customers think we are wonderful. The new job cost module is a giant improvement and something we like to use.

Desvantagens:

It doesn't capture costs from supplier bills or purchase order, we have to do this through xero. Also inventory/stock is very basic. I have to do this through another program. Doesn't allow for booking of hours for quotations visit without affecting the job costing.

Impeccable software

Vantagens:

it's really fatanstic to use it. it saves me time. Plus it works offline. Has plenty of options that a small business needs

Desvantagens:

I deplore the fact that this software is not available on android.

Best CRM for Startup Companies

Comentários: When we started our company back in 2014, I researched for a CRM for a span of 4 months. I was looking and searching almost daily, for hours at a time. Tested a lot of the CRMs, and by far, ServiceM8 was the top choice. ServiceM8 is great out of the box, but has many useful add-ons that are both useful and easy to add. The cost is very economical, especially in those first few months/years when you don't have that much biz coming in. You get charge only 50 cents per job, but the first 20 jobs are free! This is amazing for a startup. The GUI is very user friendly, slick, modern, and it works. They have an iPhone and an iPad app. They allow for a lot of customization. They have so many features that I suggest you simply go to their website to take a look. We're staying with this company long term and are so happy that we found them.

Vantagens:

easy, modern, ios app, functional, so much more.

Desvantagens:

for non ios users, they won't be able to use the app.

Awesome piece of software couldnt be happier

Comentários: Pricing structure is great very affordable.
Help from customer support is always so easy to get for the times i have needed to re tweek templates and for when i need to find out the most efficent process to achieve my fesired outcome.
I love the fact its aussie made as well i have reccomended it to multiple other small businesses too i espically like the ability to process card payments without all the ridiculous fees its certainly given me more options for my clients

Vantagens:

The fact it has reduced so much actual paperwork especially as it integrates with myob Ability to take card payments and show me client history at my fingertips

Desvantagens:

There are still room for improvements like everything so probably the fact that there are a few items that could be made easier is my only con.

Amazing Tool for Small Business!

Comentários: ServiceM8 is a must for project/job tracking. My business has used ServiceM8 for over 3 years, and I cannot image a day without it. The best part, it's affordable- pay for what you need, and forget what you don't. Quickly add new features with the click of your mouse. Excellent features, works seamlessly with Quickbooks Online!

Vantagens:

- Compatible with Quickbooks Online - Super Easy to Use - Cost Effective

Desvantagens:

- Job diaries cannot be exported easily - More customizable to other business types, like web designers, etc.

I'm blown away by how simple Servicem8 makes it to run a small business

Comentários: I've been using Servicem8 for several years now for my small painting company. By far the most beneficial part is using Servicem8 quote templates, by doing so I've reduced quoting times down from 30+ minutes to only 3 or 4. Invoicing times are way down too. The ability to add a "request a quote" link to my Facebook page and website is amazing and simple. I am now starting a referral program and its been bugging me as to how I was going to track where new clients came from, but sure enough Servicem8 have this all covered. None of this would've been possible if it wasn't for the continuos help from the Customer Support team. Now that I'm using Servicm8 for my company I feel the only thing stopping my business from becoming a much bigger business is me.

Swimart Somerton Park

Comentários: Easy to use, quoting and invoicing is made easy, keeping track of jobs and service technicians. The clocking in and out of jobs helps us for invoicing time on site and also deal with customer queries and complaints, we are able to log back into job and answer any onsite questions about time spent on site, photos help when we need to order parts etc. and notes about what was done on site. Fanstastic.

Vantagens:

sms clients to let them know we are on out way, ease of communicating with our techs out on the field, invoicing straight to xero.

Desvantagens:

not able to delete all the existing materials as a lot of it is wrong or doubled up. Would like to deleted all the data and reload again.

The most versatile and customisable scheduling software

Comentários: Love this software, and the help desk is very helpful. There is a great library of help information too.

Vantagens:

The forms add in with the ability to create forms that generate PDFs that attach to individual jobs - perfect for SWMS / pre-start checklists and other compliance documents. Very fast and responsive. The app is great and invoicing is a lot more versatile than with other systems since you are able to set up templates for emails, SMSs, invoice/ payment claims, quotes - anything can be customised.

Desvantagens:

Slightly clunky client input system, that allows only two contacts to be visible on any given job. It also inverts the name of clients rather than just storing it the way you entered it into the system. So John Smith will be stored as Smith, John. This is problematic with company names, but it's not a big deal in the end because you can go in and change it back, it's just a little inconvenient.

Not sure how I managed the previous 8 years without Servicem8!!!

Comentários: Before serviceM8 I was running my business with quicken then MYOB which was good software, but with Servicem8 running along side MYOB I have seriously increased my business efficiency. No more double entries for clients information. From invoice to getting paid is so much quicker. Being able to add photographs against every job is so handy and easy to find later. The layout is super easy to use as well. I have even been able to track all inventory now which was just about impossible before.

Vantagens:

Excellent price! Excellent follow up to any queries I had. Never once had any issues connecting online. Great bit of software and essential to any onsite servicing business

Desvantagens:

Now that I have been able to track my inventory I would like to see this show up when entering materials to an invoice and be able produce purchase orders as well.

Terrific app

Comentários: ServiceM8 has helped us organise our work. We have become much better at organising our limited resources, our response times are shorter, our record keeping is better and we present a more professional image to our customers, suppliers and staff.

Vantagens:

The dispatch board. Improved record keeping for clients and jobs. Staff scheduling and tracking. organising of work.

Desvantagens:

Not being able to edit job times.