Avaliações do VIZOR ServiceDesk & IT Assets

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Nota média de avaliações

  • Geral
    4/5
  • Praticidade
    3/5
  • Atendimento ao cliente
    5/5

Sobre VIZOR ServiceDesk & IT Assets

VIZOR is an ITIL Certified helpdesk issue tracking solution for IT end user and customer support. Try now for Free.

Saiba mais sobre o VIZOR ServiceDesk & IT Assets

Exibindo 1 avaliação

Ludwig W.
Technology Executive
Software, 51-200 funcionários
Usou o software por: Avaliação gratuita
  • Classificação geral
    4/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 27/09/2018

"ITSM Evaluation of Vizor Helpdesk"

Comentários: During our ITSM product evaluation this product ended up in the top-3, but eventually a different solution was chosen by our team. Anyhow a very valuable ITSM solution.

Vantagens: List of strong points:
Deep search and combining of search criteria. Very simple and compact user interface, not too fancy, just what it needs to be. Tree of smart drop down levels. Automatic reply by email from the system. Knowledge base for incident resolution. Possibility to link to sharepoint and oneNote. extensive list of reports.

Desvantagens: It is not always very clear what is standard and what can be done via integration services from the Vizor company.

  • Fonte da avaliação 
  • Avaliado em 27/09/2018