Avaliações do Phorest

I have this software for last 7 years and think it is the best in the market

Comentários: I think this software is great. Contact to client is easy, online bookings, easy in use etc.

Vantagens:

This system is easy to use, i like that there are regular updates to make its better and better. Very good support, too.

Desvantagens:

I would like if the working with the database on the pages would be easier. For example- if you work on clients database if you go from page 1 to work on page 2 to delete or archive some client the system automatically brings you back to page one. It is quite annoying if you are working on page 5 and you would like to work with more than one client on this page. You constantly have to scroll the system from page one. (I am not sure I explained this correctly :))

Technology with quality

Comentários: I’ve referred every stylist I know to use the system. The reviews on Google alone have been a wonderful perk.

Vantagens:

Technology and willingness to always update

Desvantagens:

The cost/charge per text. And the text line not being able to go to just one employee.

Don’t get Phorest

Comentários: I started using Phorest in July and in January it’s now I decided to end my contract. They have you sign on for a year but broke their side of the contract so now it is null. This company has horrible customer service. Do NOT get any extra add ons such as “app” or “online store”. It was 6 months and I was paying for features I had no access to and the sales people couldn’t ever tell me when it would be finished, what needs to be done. The on boarding was horrible I went from fresha to Phorest and it took months and clients hate Phorest and still complain about it. They messed up our schedule and client appointments. They told me they would credit me this month when I’m signing off the contract and without notice they disabled my account during a work day and took hours to get ahold of anybody. Do yourself a favour and avoid months of hardships and thousands of dollars in the drain.

Vantagens:

The staff goals is the only thing that stuck out to me. I liked the idea of having an app but they weren’t able to do that.

Desvantagens:

Customer service is bad. They don’t follow through on anything. Onboarding was horrible. Unable to downgrade plans.

10/10 for phorest

Comentários: I have a great experience with phorest, my coach is amazing and we have seen a lot of success from having phorest

Vantagens:

The support I receive is awesome! As a busy salon owner I need to be able to have support quickly when things arise.

Desvantagens:

I love it all, I would like a wait list guests can self add too, that would be a great feature

Favorite Salon Software

Vantagens:

Phorest is very versatile, so it offers options that work with each salon's specific needs. I also love the customer service. They quickly answer any questions that I have.

Desvantagens:

Some of the technology is is beyond me, but again, they are there to help!

Bait and Switch

Comentários: Needless to say, we are looking at other systems and will be cancelling as soon as possible.

Vantagens:

Roster works well. Appointments scheduling

Desvantagens:

Too many reports that are too complex and not user-friendly. It looks like they have no idea of what is needed for back-office reporting in a salon. Payroll download to CSV with useless information, data not in any logical order, and it reads top to bottom instead of left to right which is how most systems work. There are differences between the desktop and web applications as far as functionality, so I find myself toggling between the 2 to get the information I need. And most importantly, there was not honest full disclosure from sales on what was included AND that we would be locked into a 1-year contract that will be automatically renewed unless you give no less than 2 months notification in writing to cancel. Most systems do not have a contract. Be careful of the SMS texts and what is included versus extra. Things that are included in most other systems are extra with Phorest. On multiple occasions we had to reach out to get a function added that we should have had from the beginning. Each time I try to get do something and I use the help function, go to our system and we don't have the functionality that their instructions give.

Ok System with horrible customer service and no follow up

Comentários: I’ve had a ton of ups and downs from day one. Beware what the sales team promises because it’s not likely true. And good luck if you want to streamline marketing and your online store. The store will not sync with any social media or selling platforms, so it’s essentially useless. Marketing is decades behind anything else out there.

Vantagens:

POS system is good. Easy product setup.

Desvantagens:

The worst customer care I have dealt with in a very long time. The online store is very sub-par. Marketing looks horrible. System and app do not work well together. Way to expensive for the service you receive.

Unprofessional Company with hidden charges and poor data management

Comentários: I have had this software for over 5 years and they are only interested in how they can make more money out of their clients. They charge inflated prices for simple things and hide the charges so you aren't aware of them. They introduce new features which sound great but in reality don't work and then charge you a higher subscription for their software for the new features when don't work. For example they introduced a feature called client reconnect which is supposed to text clients when they are overdue their appointment but it just doesn't work, yet they charge an extra £40/month for it. Also if you have multiple sites, none of their reports or stock inventory work across multiple locations so you have to go into each location to run reports or get stock information which is very time consuming. It also doesn't link into any other software or marketing software so you have to do work arounds and manual exports if you want to use your client data in facebook or email marketing. The email and text marketing within Phorest is expensive and poor quality compared to industry specific software so another downside to Phorest. There are many much superior softwares available that are cheaper, easier to run and integrate easier into other business softwares. Having stuck with Phorest for over 5 years now I wish I had made a move to better software years ago.

Vantagens:

The appointment diary is simple and visual but basic. There is an online reputation manager which helps you manage your online reviews but now I have seen what other systems can do I think it is basic and its only available when you are on their most expensive package.

Desvantagens:

The company has hidden charges which they deduct at source so you can't see them or audit them. They consistently over charge and apply higher charges to bills than your original contract and insist on payment by direct debit so its not easy to detect them. They manipulate your data without knowledge or consent, for example they opted many of my clients out of being able to receive marketing information without my knowledge, I only discovered by accident and it turned out to have been an issue in their software which they denied to begin with but then had to admit it was their fault. I have no idea if they corrected the fault just with my account or whether other customers who have been affected but are still in the dark. A few years ago they made a major to how their online booking system worked, but didn't inform any of their clients so all our online bookings on our website went down and again it took a few weeks for them to admit the mistake was theirs, but it still cost me thousands with my website developer to re-design my website to overcome their change which is incredibly poor change management and poor knowledge of their customers and how they use the software.

Poor customer care

Comentários: As of 2019 my experience is horrific. There is nothing I like about this software anymore. I would rather go back to salon iris. I just wish they were cloud base.

Vantagens:

Client management Client connect Email marketing

Desvantagens:

US customer support is awful! Absolutely terrible. When they were in Ireland it was amazing. I can’t wait to leave as I have tried to communicate with their teams for months but still nothing has gotten better. Software doesn’t have you tube tutorials to help problem solve many features are not easy to find or use. When a client is a no show and you collect the deposit it goes to your billing and not to your bank account. That’s just ridiculous.

Phorest Review

Comentários: Great experience. Very happy with Phorest

Vantagens:

Easy to use, consistent support, consistent updates to accommodate users

Desvantagens:

Marketing templates is little bit limited

Great Software, Great Support but could be improved

Comentários: The automation and easy of management saved our business 10 to 30 hours a month, its an absolute dream but i just wish it could do more and be relevant in todays market

Vantagens:

This software is absolutely great for any salon, we use it our self in our Worthing branch and it makes managing appointments extremely easy! No training is needed as its very easy to use, the drag and drop interface makes scheduling our employees great, and if theres ever an absence its able to give us a staff by staff feature of their day plan (if its all booked in with Phorest)

Desvantagens:

What we have done to give the client complete control is integrate this software into our website, this lets them see all of their available options and times for treatments. What i would like to see in the near future is staff, so someone can book a specific appointment with a member of our team! The system itself is closed to the outside world so its quiet hard to grow your company once your using this software, its limited by its own design and before you invest i would make sure you aren't looking for any additional features before committing.

The best software ever!

Comentários: Always brilliant, always efficient and never disappointed.
The system really is way ahead of any others on the market. It offers everything a business in the beauty industry would need and more.

Vantagens:

The ease of it and the reporting is excellent. It is a simple, yet really efficient system, and does everything I need for my business. I like the fact that the brand is honest, and doesn't rip people off to get a decent system, yet offers payment programmes to enable a business to be able to afford the best system within the industry. Everything about it is brilliant.

Desvantagens:

Nothing really. Cant say I have got any cons. Anything I have suggested or requested on user voice has been implemented. The only thing I have ever found disappointing, was the tone of whoever was responding on user voice. They seemed more technical than customer focused, and came across rude and actually a bit obnoxious in their replies, which is very unlike the Phorest communication you normally give.

Only good as a diary- old fashioned software

Comentários: Disappointed with the software.

Vantagens:

Great diary features, staff rostering also quite good.

Desvantagens:

Useless for marketing, their ‘upgraded’ marketing suite is frustrating and not at all user friendly. Take hours to produce a simple newsletter it’s not worth using, and if you want to save a draft to re visit later, good luck trying to find it. Customer service don’t really want you to call, so I’ve just been cut off again. They do answer support tickets but on another day, so it’s all a bit slow, and if you’re a busy salon, it’s not the best.

Ehhhh

Vantagens:

Wonderful if you have multiple locations. Constantly getting updated, and can be used on multiple platforms!

Desvantagens:

The marketing is inferior, difficult to share reviews, difficult to modify existing prices and services

Marketing great actual appointment booking not so great.

Comentários: Luke was the only one who actually helped with the nightmare that is your company. I realize new software takes time and a learning curve but this experiance has been a nightmare. What was supposed to be my go live date came and went we are not live as you said but you had the audacity to charge me none the less. When I called to see what was going on the phone numbers for technical support were disconnected, leaving me to scramble and email everyone who has ever emailed me of the 7 emails only one man got back to me and only after 2 hrs. When I paid for set up fee I expected my system set up especially after I answered the long detailed questionnaire you had me fill out. Problems are still not fixed and no end in sight.

Vantagens:

Marketing is the only strong point

Desvantagens:

When you make an appointment and then change the timing of the first service any services after don't update thier time so you have to delete the services and then add them back in this is a problem in witch a few lines of code in your software could fix this. This would be a better use of an update then more marketing especially if you want to be compared to stx, millennium and salon iris.

Great company, great people, great service

Comentários: When choosing to go into business it was important for me to do research on salon software systems. I looked into the pros and cons of a few different companies. A couple of the things I took into consideration were the start up costs and how the company can help us grow. Phorest came out out on top by a mile. The start up cost where competitive and came with benefits that other companies where not offering (at the time) A few of the key things that where important for the business in my point of view are our online presence. Phorest a comany in my opinion are forward thinking they provided us with the means to book online directly too our appointment page, a salon branded app along side the option to post our feed back directly to facebook, Twitter and Pintrest. This has served endless benefits for us. It's provided us with new clients who have found us directly from Google based on our facebook reviews. Not to mention the benefits of having those reviews In the first place good or bad. The level of customer service received every time we have contact has been inpecible to say the least. Always greeted with a friendly voice at the other end of the phone and any and all issues are resolved promptly. There level of comunication is high and you are never left wondering what's happened when in the unfortunate instance of a glitch in the system. It is very clear they are a company who care about its clients and are always on had with great new marketing ideas and promotions! I genuinely feel our growth as a business is just as important as there own. Which in comparison to other conpanies I looked into this stood out a mile. I am very happy for choosing Phorest and I have recommend them to my salon owner friends near and far and will continue to do so.

Good Software but it can be better

Vantagens:

easy to use , one of the best software in the market , support team is great , cost effective , upgrade with new feature and improvement is always a plus .

Desvantagens:

few general things are missing , it is always good to wok on big improvements but its also important to work on few general things too for example Paymentmate software from phorest needs to be released Please bring reprint receipt option on appointment page Please add currency calculater on cash up user voice needs to be redesign

Phorest are leaders in their field

Comentários: I just wanted to say how amazing the phorest software and the people who work for this company are! I have been approached quite a few times by their competitors and have always stuck with this company for both our clinics as they are always trying to push things forward and have always come up with great ideas to increase Revenue. This coupled with the amazing customer service gives me no reason to ever leave :-) Up the great work xxxx

Vantagens:

The layout and ease of use

Desvantagens:

The layout and ease of use

Great Software!

Vantagens:

First of all let me make it very clear that this software is the BEST in the market... everything about it is easy to use, the best support team I've ever come across. I'd compare the support team experience to Amazone's or PayPal's customer service. There's nothing wrong with the software whatsoever but minor issues that I'd put it down in Cons section.

Has many great features that help streamline and automate our customer database and interactions.

Comentários: Ease of booking and streamlined customer connection.

Vantagens:

Many systems already in the software make our interactions with our clients easy and efficient. Great booking software with plenty of report analysis to check our growth and progress. They listen to consumer suggestions and are constantly improving the software and adding new features.

Desvantagens:

Some of the clickable icons are not obvious or intuitive. Some text that can be clicked on for additional options doesn't always look like a clickable button.

Phorest software

Comentários: I looked at lots of systems and Phorest was one of the first but I was apprehensive at paying the initial outlay especially as I had already used a system for a couple of months which didn't work for me. I trialled a few different systems but nothing fitted right with me so I re-visited Phorest and it looked amazing. I took the plunge and at the training I kept saying "I can't believe how easy this is to use" Honestly I can't believe how much time I wasted looking at other systems. All I can say is you get what you pay for. Phorest is easy to use, it does everything apart from making your patients tea and coffee! It works on iPads, iPhones, the training is excellent and company support is amazing, they really want to work with you and grow your business. It only lost one star as we can't go totally paperless at present but I know they are looking into this. Best decision I have made and it is so professional.

Vantagens:

Easy to use and easy on the eye Lots of reports Text and email templates or make your own Stock taking I love everything about it actually!

Desvantagens:

Will be good to be able to go totally paperless at some point but I know this will come to the future

Everyone has been really helpful, efficient and really supportive helping me set up my new software.

Comentários: I'm really hoping it is going to help me boost by business reputation online and bring in new business and help with retaining existing clients and turn them into loyal regular clients.

Vantagens:

Its really user friendly. The staff have been amazing and genuinely want to help me grow my business and do well. Love that you can link all your reviews in one place and monitor them. so much easier. Also love all stock is easily managed and the Treatcards are a great idea that my clients are really excited to get involved in. Also cannot wait to be able to use my salon app.

Desvantagens:

That its web based... I think its a real downside. But so far its only downside. Possibly would be good to be able to do more on Phorest Go! I do alot from home on my day off and it would be great to be able to see a little more on my phone/tablet rather than having to purchase another computer for home or bring my work computer home.

lovely

Comentários: works great

Vantagens:

love the system, when something is misunderstood or there was a mistake made the customer service is right there so help and they are very patient, explain you everything step by step

Desvantagens:

sometime the simple is hard to use. also booking, clients that use online booking, for some reason it is hard for them to use the website

So easy to use. It really takes the stress out of day to day running of my salon

Vantagens:

The weekly & monthly reports on all services, stock, products & staff so helpful. On line booking has massively increased our business. our clients love the on line booking. the promotional emails are great for quite weeks. The treat cards really work for new clients to get them to return again.

Desvantagens:

clients having to much access to their client services history on line. not having a cancellation list for online users

The best receptionist ive ever had

Comentários: Online booking is such a huge help. The bookings judt keep coming.
Ability to charge for no shows is a god send

Vantagens:

Online booking option is so helpful as we send it in our automated email response. The ability to fully charge no shows is a really good deterrent also.

Desvantagens:

It crashes every once in a while. Usually for no more than 60 minutes and probably only a handful of times a year. They are very quick to get on top of any problems