Avaliações do Patriot Payroll

2-fold Patriot fan!

Comentários: Doing payroll on my own was very tough and caused a hectic day every week.

Vantagens:

As a New Englander Patriots is my football team, so why not Patriots Software! The name was the draw, the customer service is the prize to keep me.

Desvantagens:

Add an emergency contacts tab to the Employee section.

Switch now to Patriots

Comentários: My overall experience has been that Patriots is an easy system to learn and questions can be answered in a timely manner.

Vantagens:

I enjoy that it is user friendly and easy to add a new employee.

Desvantagens:

I wish that it had GPS tracking on employees for their location when clocking in.

No direct communications from the Tax Team results in delays

Comentários: My client had an issue with the state quarterly forms. Although the SUTA taxes were remitted by Patriot , none of the quarterly returns were filed for the last 5 quarters. After sorting out an issue with the state exemption status, a request was made several times for Patriot to file the late returns. It's been 26 days and still no returns filed. You are not able to speak with the "tax team" or receive any communications from the tax department. All emails, chats and phone calls go thru a general support team. The latest email I received stated the filing of the forms are a "first come, first serve basis". Is Patriot not able to keep up with timely filings for all customers? The support ticket has been opened for over 26 days. I'm wondering if Patriot uses an outside service for tax filing?

Vantagens:

Ease of use, simple interface, reports,

Desvantagens:

Tax filings, lack of email notifications

Great payroll option for a small company

Comentários: It's a very simple, easy to use program, that makes payroll a snap.

Vantagens:

It's much less expensive, and simpler that Quickbooks. I was able to get a live person on the phone when I needed support.

Desvantagens:

I've had issues entering vacation hours because my employees accrue vacation every 2 weeks. I'm not able to track that properly in Patriot

Excellent Payroll Service

Comentários: We are pleased with Patriot and have every intention of staying with them for our payroll and HR services. We are considering moving from QBO to Patriot for our accounting as well.

Vantagens:

We love using Patriot. It is simple enough for anyone to use for processing payroll and customer support has been very good in helping to answer questions at any time.

Desvantagens:

We had an issue with amounts rounding up when an employee is using sick leave resulting in the gross pay being a cent over what it actually is. Although this seems trivial, it does matter for accounting records.

Excellent software!!

Comentários: Our company has used Patriot payroll for the last five years and love it!! We are adding the accounting services very soon. Their stuff is knowledgeable and always friendly. Patriot has made the process of setting up, reporting, and managing payroll super simple. Don’t look anywhere else for a solution.

Vantagens:

Simple interface, easy to use, and knowledgeable personnel when calling to get help.

Desvantagens:

Cannot schedule a recurring payroll or multiple weeks at a time.

awesome experience

Comentários: great . It is extremely user friendly. thanks

Vantagens:

easy to use . for a non techy person, the prgram is very forgiving

Desvantagens:

nothing . I can honestly say , there is nothing I would change

Excellent Customer Support

Comentários: Excellent. I've talked to customer support several times and they have been just that supportive and helpful and clear and concise in their statements. The ease in talking with knowledgeable support staff is worth the move from Quickbooks alone!

Vantagens:

Reports are clearer and more professional in appearance than Paychex

Desvantagens:

No clear deadlines for my payroll schedule. I would love to see a "due date" for completing the payroll on my Dashboard, as well as a "payroll accepted" on my dashboard. I'm never completely sure that everything has been done correctly

Patriot Payroll is the best!

Comentários: My company is pleased that we switched from another payroll company. Patriot Payroll is easy to use and the price for the service is much less than our last payroll company. We are glad that we made the switch!

Vantagens:

The price can't be beat! We're glad that we switched!

Desvantagens:

We are completely satisfied! There are 0 regrets.

Great payroll software!!

Comentários: I have been using Patriot for payroll for several years for my small businesses. It is very easy to learn and use! Customer service is excellent!

Vantagens:

very easy to learn and use. also love that I can also pay contractors using direct deposit.

Desvantagens:

would like to be able to customize reports more

Summary

Comentários: Major benefit is Patriot is less expensive than ADP and easier to use.

Vantagens:

To generate a payroll period, it is straight forward. I appreciate the fact of Patriot taking care of the tax filings. I also appreciated that they automatically added the FFCRA paid leave and paid FLMA leave . I greatly appreciate their customer service personnel. They appear to train them well and are actually helpful either knowing the answer/solution or will inquire with a supervisor to get an answer if at all possible. If not, they are great in following up with an answer or simply responding that they are still researching.

Desvantagens:

Navigating through reports could be improved by having a link on every report window to go back to the Report menu rather than having to use the side menu bar. When navigating EE time cards, it would be nice to have the dates appear at the top of the page as you scroll down to enter other hours to ensure you are entering on the correct day. I would prefer EE timecards would open to the pay period to be entered versus the next pay period due to the date they are entering their hours. Many people end up entering their hours in the upcoming time card versus the time card and time period still to be processed. Improvements to adding Group Term Life income at the end of the year could also be a suggestion. Some reports need to be enhanced utilizing the Department data they have recently added. It needs to be an option on which one sort on. Anniversary reports have difficulty calculating total time for EE who had a break in service.

Great for tight budgets

Comentários: Overall, Patriot has been a great tool and it freed me from the clutches of Intuit, maker of Quickbooks. I spend a fraction of what I used to pay Intuit and I get more features with better customer service. I also looked at Gusto and Paychex, but Patriot was the cheapest option with the most features, hands down.

Vantagens:

I signed up as a Partner and got 50% discount off the retail rates. I like that the full service payroll handles all the tax remittances and reporting. Plus, I generated W-2s with the click of a button.

Desvantagens:

My biggest disappointment was the 4 day lead time on Direct Deposit. We typically set up pay periods to end on Saturday, so we had to run payroll on Monday in order to make direct deposit show up on Friday. That left no cushion of time and a holiday pushed the direct deposit back to the following Monday! The "solution" was to Prefund the Payroll by giving Patriot a "Deposit" that they used for each payroll and then "refilled" to the set amount. Luckily, this worked for my some of my clients, but many of them can't afford to tie up that much cash. This may be a deal breaker for some companies.

I'm quite satisfied with Patriot Payroll

Comentários: All in all, I appreciate Patriot Payroll. It's very fast to run, provides a summary that contains nearly all the information I need in one place, provides a PDF file that reflects pay stubs, by employee and it's all quite straightforward and fast. Journal entries are easy to construct with the information given for summary entry into General Ledger. And I do not have to pay by the year which is one of the reasons I switched from another software.

Vantagens:

Patriot was a breeze to set up, even mid-year and mid-quarter. Payroll is very easy to run and because my clients don't feel comfortable giving access to their bank accounts, I simply provide a PDF of their check stubs for the given week and they write the checks, it works quite well. I am in a different state than my clients but we work by mail and email so PDF files are fine. I have one client that I also use a different General Ledger Accounting software for and I simply journal in the Patriot payroll in journal form at the end of each month. I can break down the detail as much or as little as I need.

Desvantagens:

State of California requires a breakdown per quarter of how much each employee was paid and how much tax they paid for State Taxes. This is a little more difficult to put together as there is no report labeled State payroll. Possibly it is there I just haven't found it specifically, but it is always the most challenging part of the quarterly payroll tax process. I would also like it if child support and Cal Savers could be on the same report as payroll tax deductions. If I had more employees it would be a bigger problem for me.

Payroll with Ease

Comentários: I can complete payroll in a short time using it. It processes taxes accurately. I can get help quickly with the chat feature. I can find answers to my questions, for example, how to set up a wage garnishment, by using the search feature.

Vantagens:

I can do the payroll anywhere I have a computer. I like the fact we can print the checks. I appreciate there is a team that can keep up-to-date with tax laws and all returns are submitted electronically.

Desvantagens:

When I made an error in setting up PTO, I couldn't edit it. I had to create a new rule completely and make the one in error, inactive.

Bang for your buck!

Comentários: I had tried ADP and PAYCHEX before switching to Patriot. As a sole proprietor running a small business, I was not prepared to handle payroll taxes. ADP was so expensive, i felt. Paychex had me depend on a person to take my info and process it. That person was off one day when my payroll needed completed and i missed payroll! That didn't go over well. For the last few years we have used and fallen in love with the simplicity of Patriot. I input the numbers and it gives me a PDF to print onto my checks instantly. It's all I ever wanted.

Vantagens:

1.) Its simple to use. 2.) Its cheap. 3.) Full featured but lets me print my own checks instantly.

Desvantagens:

I thought at first that Patriot was going to send out the Tax documents to my employees. But that wasnt the case. That was a bummer as i wasnt at first prepared. But it makes since that we should send them to know we meet our deadlines and have proof they were sent.

Customer Service and Features / Restrictions

Comentários: Payroll rules and tax reporting / payments are simplified in one place.

Vantagens:

This software was very easy to use, and as my business grows I am finding the necessary features needed are available to me. Whenever I have called customer service, I usually have gotten a person that is knowledgeable and is able to help me. There have been times that the person called has not been able to help me, and was able to escalate my issue to someone that could.

Desvantagens:

Changes to setting sometimes allow changes that are incomplete. In 2019, I added the accounting software to Patriot Payroll. I updated settings in "Payroll Integration Options" but missed some. I was able to save the partial data and run a payroll. When reviewing the accounting journal entry that was generated from the first payroll with the accounting software, I saw the JE generated was incomplete. If I had not checked to verify this JE was correct, this would have been difficult to track down later. This is a big miss, and there should be some warning or stop to prevent this (incomplete data) from happening.

Accurate, easy to use software and full of features

Comentários: Working with Patriot software has been easy and worry free over the past years. The tax payments are made timely and are accurate. Customer service is available to speak with via telephone which is a major plus.

Vantagens:

Ease of use and the features the software provides

Desvantagens:

As a full-service payroll subscriber there is no way to run a Form 941 without producing the entire quarterly tax report package. The workers compensation companies only want Form 941, so therefore I must use pdf software to extract this from from the package to submit.

Great Company & Products

Comentários: A GREAT EXPERIENCE! Easy, can process payroll from anywhere, customer service is top notch!

Vantagens:

The ease of setting up a company and employees was great. It's very easy to process a payroll and if there are any issues, the customer service team is very responsive! The cost of using Patriot is way more affordable than the prior company we were using. Never have regretted the change!

Desvantagens:

I haven't found anything that I don't like other than having a quick way to send reports to CPA. Not an issue, just print reports.

The ease of Patriot Payroll

Comentários: The staff is wonderful to work with. Tha software is like Payroll for dummies. Ease and very affordable.

Vantagens:

Patriot has a very simple approach for the layman. If you don't understand they guide you and with patience and ease to get the job done. I highly recommend the payroll software.

Desvantagens:

I've only used Patriot for just over a month. So far so good.

Patriot gets 2 Thumbs Up

Comentários: it has been great. i tried a few different options before patriot and fell in love with patriot. highly recommend.

Vantagens:

user friendly interface, robust functionality, time saving, customer support, scalability, security.

Desvantagens:

the only thing that i would like to see improve a bit is the timing needed for direct deposit and the time tracking.

Solid Tool, Some Shortcomings

Comentários: Performing the payroll function is the easiest and best function. It has been simple to learn overall (with a few exceptions). Those items I had issues with the support team was great in assisting me directly (usually the chat function).

Vantagens:

Ease of performing payroll functions that are beyond my capabilities. Enter all the data and it runs appropriately, collects the taxes, and keeps us legal and current on tax liabilities. These are all functions that would take significantly more time to accomplish without Patriot (and I would be uncertain if they were done correctly).

Desvantagens:

Several of the tools are difficult to use/understand how best to use such as the PTO/holiday accrual system, paycheck withdrawals, etc. I did figure out how to use them, but once I did, there were "orphan rules" I no longer needed/wanted and no way to delete them (and no way to make them do what I needed, which is why they were abandoned). The other issue I have had is the way PTO works (rules are limited and I need to make too many manual adjustments). Also, the turnover from 2020 to 2021 was challenging. I had to complete payroll yesterday (1/4/21) before COB and the Patriot Software had a glitch (per my conversation with one of the Patriot representatives) and we were not the only affected company. I did manage to push payroll through, but rather than 30 - 40 minutes running payroll, I spent most of the day. Fixing issues, answering employee questions, etc. On the timecard, I would like to be able to simply and easily enter 100 or more charging categories for projects. I'm looking for a new solution because there isn't really a simple way to administer that type of requirement in the timecard system

The Pros And Cons Of Patriot Payroll: Everything You Need To Know.

Comentários: Overall, I have had a positive experience with Patriot Payroll. The staff is friendly and helpful, and they always answer my questions in a timely manner. I appreciate the fact that they offer both online and offline payroll services, which makes it easy for me to stay compliant with the IRS. I would definitely recommend their services to other small businesses.

Vantagens:

There are many things that we like about Patriot Payroll. First, they offer a variety of services that cater to our needs. Second, their customer service is excellent. We always receive prompt responses to our questions, and their representatives are always willing to help. Third, their prices are very reasonable, and they offer a variety of payment options. Finally, their software is easy to use and very reliable. We never have any problems with it, and it makes processing payroll a breeze.

Desvantagens:

There are a few things that I didn't like about Patriot Payroll. First, their customer service is not the best. It can be very difficult to get in touch with someone who can help you, and when you do, they often don't have the answers to your questions. Second, their website is not very user-friendly. It can be hard to find what you're looking for, and the layout is not very intuitive. Finally, their prices are a bit high compared to other payroll providers.

Great for Small Business

Vantagens:

Overall Patriot Payroll systems have been very user friendly for our small medical practice. Timecard features are easy to use for employees and payroll administration. Adding payroll features such as insurance deductions, 401(k) contributions and payroll advancement deductions are easy to implement and are immediately updated in the system. Patriot makes it easy to find payroll tax filings and keeping track of accrued time-off benefits for employees. I would highly recommend this software for small businesses looking for an easy-to-maintain payroll solution.

Desvantagens:

Some of the payroll tax integrations could be improved on a state-by-state basis. It's not as intuitive if an employee wants to make certain tax deductions (withholding more than just standard deductions). Also, if you have employees who often work at multiple sites, there's no easy way to select the location where the work is performed other than updating the employees profile and changing it on a daily basis when submitting your payroll. Also, it would be nice to have time-off accrual rules built in to the employee profile as opposed to going into the separate module for time-off rules, but this is a very minor issue.

Great software and tremendous support

Comentários: I love Patriot Software. The tech support is unmatched. I ALWAYS get issues resolved in one call. The software is easy to use, and the monthly billing price makes a huge difference for customers with weekly payroll. I have one client that is saving hundreds of dollars per month.

Vantagens:

My clients love the fact that they can process payroll in Patriot (especially using direct deposit) and be done with it. Patriot handles direct deposit, federal, state and local tax payments and filings, generating W-2's, generating 1099's for contract workers, etc. It makes it all very simple.

Desvantagens:

There are really only three things I would like to see changed: 1. If you start a payroll and want to change ANYTHING for ANY employee, you have to abandon all that you have done, change the employee information, and start over. I have clients with 40+ employees and this is something that they dread. I can understand the challenges of allowing the underlying data to be changed, but if it could require just re-entering the employee whose information was changed, that would be huge. 2. If I am helping a client and I want to see what they are seeing, I cannot do it in Patriot. I would love to see a read-only mode for consultants so that we could see what our client is seeing. We do this by screen sharing now, but that is an additional hassle. 3. I would love to see an option to group the data that is downloaded to QB Online, but still shows detail. For example: list every gross payroll item, consolidate employer taxes into one entry, consolidate direct deposit withdrawals into one entry, consolidate employer and employee payroll taxes paid into one entry. I do this as a favor for some of my clients, but it would be great if it were done automatically.

Payroll is best

Comentários: Just finished our first year and have been really happy we made the change. Growing this portion of our business and we feel like we have a strong ally working with us.

Vantagens:

Easy to use and set up. Customer service has been outstanding, we can get quick response to questions.

Desvantagens:

Some of the reports are a bit lacking. Minnesota need to file new hire reports, would be great if we could generate direct. Correcting or changing payroll in process need to cancel out, wish option was available to dial into tax to make changes.