Avaliações do Total Management

A Great Property Management Tool

Comentários: Our company has been using the Total Management software for nearly three years. What a difference it has made. I handle mostly the financial aspect of the property management business. I've had a couple of issues, but the support staff is top-notch. They respond quickly and work with you until the issue is resolved. I can't say enough good things about how complete and detailed the software is and how user friendly it is! I can highly recommend this software to any property management company that's looking to make life easier, yet have access to a wealth of information regarding all aspects of their company.

Vantagens:

I appreciate the ease of use and the abundance of information available, especially the wide variety of reports that can be generated. People with little or no accounting experience can use the software without dread because of the built-in features that takes care of ensuring everything goes in its proper place.

Desvantagens:

Recently, during a Windows 10 update, I had difficulty printing reports correctly in Google Chrome. This was not the Total Management's software problem, but until I discovered the problem was with Windows 10, I thought it had to do with the Total Management software. I was able to switch to a different search engine and print the reports I needed. So, the point of this is to give the reader a heads up.

Decent overall management software, great value and outstanding customer support.

Comentários: It is hard to find a property management software that can handle commercial business parks and doesn't break the bank. TM isn't perfect. So many little things I wish they had done differently to make it more user friendly. But we only manage 100 units in 8 entities, we are mainly an investment and development firm. So we can't afford spending $ getting set up with Yardi Voyager or MRI, not to mention the outrageous monthly costs. And we do know people who just did spend the $ and absolutely hate their system.
So getting set up with TM doesn't break the bank and it is a month-to-month contract. The software can do everything we need it to. It can handle accounting, property management, CAM (also more complex CAM) and it can truly handle those separate entities. Now, it doesn't look pretty. Sure I wish it was looking a little more like Appfolio. It looks old school and the reports look blank and aren't customizable. But it can do a lot more than Appfolio for a commercial user, and the numbers are all there. Their CAM setup makes me want to pull my hair out. But at least it can handle it, and you only have to set up CAM once, then you can track it every month/year, however you do it. The tenant online portal looks old school and blank too. But hey, it works. Now, the payment processor they work with is RentPayment (Yapstone), and it is nice that the online payments get just show up in the system. But boy, Yapstone customer support blows. And they charge fees for ACH/eCheck payments, not just for credit/debit card payments. I know other rent payment processors who don't charge on ACH payments, which is nice for tenants.
The Total Management customer support on the other hand is AWESOME. I have NEVER dealt with a company that had this kind of customer support. EVER. You get free trainings via join.me to help you get set up and their trainers are great. I would have been totally lost without them. If the system has a glitch (which really doesn't happen a lot) you email customer support and they fix it. Although half the "glitches" I thought I found turn out to be user errors - oops. The more you get used to the software the less you have issues. I have used it for 1.5 months now and it really isn't bad to get into. Now, the data import was tough. You can use their import sheets for the basics, but you still need to manually set up late fees, rent increases, lease data. But thats the same with every new software. Overall, really good value.

Vantagens:

The customer support, what it is capable of doing, the value.

Desvantagens:

Could be user friendlier and look more attractive.

Good for simple day-to-day maintenance, but horrible for financial reporting

Comentários: Total Management is easy to learn to use and adequate for a number of regular functions, but quickly becomes inadequate for use with multiple properties. Balance sheets often don't balance, especially when they are run for multiple properties. The available reports are inadequate for tax return and bank reporting, so most reports need to be created in Excel. The owed to/due from feature is handy, but very complicated to unravel when these short-term balance sheet accounts need to be eliminated. The bank reconciliation feature is convenient, but doesn't actually reconcile the bank statement to the books. The CAM reconciliation feature looks nice, but since it does not reflect journal entries it is useless for our purposes. The support folks usually try to be helpful, but are constrained by the program limitations, and often seem to have little knowledge of accounting.
It would be much better all around if it could be reconfigured as a front end system for QuickBooks Online. The best features are reasonable price and lack of a long-term contract.

Vantagens:

Gentle learning curve, reasonable price, month-to-month contract.

Desvantagens:

Horrible financial reporting, unreliability, lack of completeness of utilities, lack of internal budgeting.

Total Management Completely Changes Our Company

Comentários: We used to administer our property management using several different programs by several different people. As a result different programs had conflicting information. By switching to Total Management, everyone has the same information. Also information that we provide to lenders now looks professional and consistent. Total Management has improved our profitability by giving us information that we never had before, and increases our collections. Total Management is not that expensive. If your company is trying to manage its properties by using QuickBooks, you are making a big mistake if you don't switch to Total Management.

Vantagens:

Web-based so that it can be used anywhere with an internet connection. Allows you to take all of your information to meetings and answer questions on the spot. After you use it for a couple of weeks, it becomes easy to use. Customer service is excellent. It offers 99% of the features that we need. Software that had 100% of what we need is a 1000x more expensive. It isn't worth the extra cost for the few extra useful features.

Desvantagens:

There is a learning curve and its isn't intuitive, but I don't know that any software would be very intuitive.

Satisfied User

Comentários: There is a learning curve with all new software so it took some time to get used to Total Management. We are overall satisfied but I will share some challenges we've experienced. 1) We can only email customer support and not pick up the phone and call and speak with someone immediately. However, when we've emailed problems to customer support, we immediately got a response and an answer to our question. 2) We've been working with customer support to automatically calculate our monthly management fee, which is between 4-5% of the gross collections on each property; however, this problem is still outstanding and we've given up. We cannot get the system to automatically calculate the monthly management fee. 3) Total Management should have a budget feature in the software program. Sophisticated owners require a detailed budget, YTD actuals, etc. We are using the TM budget Excel spread sheet but it would be helpful to have everything included in the software and not have to copy and paste into Excel.

Vantagens:

Tracks income and expenses and provides detailed reports. Easy to use.

Desvantagens:

No budget features in software. We are using the TM Excel spread sheet.

If you're looking to simply your rentals total management is the way to go!

Comentários: We been using total management for about 3 years now and it has made such a positive impact for us. It simplified so many things for us. From the fact that no matter where I go I can log into a computer and get contact info on a tenant, to logging in an issue with them. Plus the simple process if a tenant is late can just hit a couple buttons and prints out a late notice. I searched for couple months to try to find a company that was able to meet our needs and I am glad I gave them a try!

Vantagens:

Logging in anywhere in the world.

Desvantagens:

No app yet for smart phone, but can still use it using the browser.

Overall very good PM software

Comentários: Total Management is a solid online PM tool. There is a learning curve and a decent amount of training involved when first starting TM. After using TM for a week or two most things are pretty straight forward. If you do have a question, the self help tool is very helpful. If more information is needed support has always been quick to respond to any questions that we might have. They seem to be continually improving the online experience. I would definitely use TM for any future properties we acquire.

Vantagens:

Once you catch on the ease of use is fantastic

Desvantagens:

The calendar could use some help. When I click on a range of dates in the future the end date date is allowed to conflict with start date.

CPSG Review

Comentários: We've had total management for about 4 years. My experience has been great. I love the fact that I can jump on from anywhere I have internet access. The overall user ability is great.

Vantagens:

I van access it from anywhere I have internet access

Desvantagens:

Although it's nice to look back as far as we need too, for security, I don't like that you can have more than two calendar years open for accounting. It allows for changes to past tax years after filed.

Works well for a small portfolio

Comentários: I used total management daily, and it is a very useful tool. It gives me the ease of multitasking to track repairs, run reports, and find resident information.

Vantagens:

I used total management for my growing portfolio of multi family units. It helps keep us organized and offers streamlined access to reports, rent rolls, and ledgers. It is pretty accessable if you are used to this type of software.

Desvantagens:

Integration to other softwares is limited, and customer support is not the strongest.

Good Software

Comentários: Good and reasonably priced. Good for smaller businesses.

Vantagens:

User friendly software. Vendors are set up by property. Financials and reconciliations helpful

Desvantagens:

Quirky at times and support not always helpful. Hard to drill down into an account on the balance sheet.

Total Management(great software for a great price!)

Comentários: I started using Total Management about 2 years ago. I work as a property manager for a growing real estate company and Total Management is perfect to store and keep track of all our data. I would recommend it to anyone! It is easy to learn and navigate!

Total Management is great!

Comentários: I love Total Management. There are so many features, that really make it the up and coming site to use. You can keep everything together, even work orders for maintenance! It only took me a day or two to get the hang of it when I first started working with it. Very user-friendly!

Vantagens:

User-friendly, easy to maneuver, keeps everything in one place

Desvantagens:

Nothing

Comentários: Oakes Realty wants to thank you for recommending the "Total Management Software". We have now been dealing with this company since October, and so far we are very happy with this software and their immediate support team. We have been doing Property Management for about 20+ years. The last 4 years we have had nothing but major issues dealing with our previous system's upgrades. That is why we turned to Software Advice. We contacted over 8 different companies, went through 6 different demos and by far the Total Management Web-base Software was the most impressive. Not to mention, the demo training people knew the in and out's about their software. Where as other companies couldn't answer a lot of our questions when we were shown their demos. Total Management has a very strong support team and returns your calls, chats, and comments ASAP. They find ways to resolve any issues you may have. The most impressive thing would be that they are open to new ideas to streamline their current software. This software is quick, easy to access information, and their tenant demographics are great to help eliminate paper copies. Our only regret with this company is, I wish we would of found them earlier in our Property Management career. We would be happy to give reference to future customers and they are free to contact us.

Good for Small Companies

Comentários: This is a good program for small companies managing a small portfolio. It doesn't have as good features as Yardi but will do the trick in terms of keeping track. It lacks accuracy (ie prorating days in a month, counting late payments, and being able to add lessees instead of just occupants, etc.) but I think I'm picky because of my corporate experience.

Vantagens:

it is run online.

Desvantagens:

too simple.

Great software, needs a few more features

Comentários: Great software, great support, needs a few more features like better accounting for the management company entity. Still have to use quickbooks for that

Vantagens:

ease of use

Desvantagens:

work orders don't let you invoice from the management company to your clients

Functional, but poor interface

Comentários: I enjoy and use my TM regularly for both commercial and residential properties. It works well for nearly everything I need it to, but the design of the interface is dated and does not work well. Multiple windows open makes working on separate projects easier, but also infringes on organizational simplicity and ease of use.

Vantagens:

It works well after a lot of practice.

Desvantagens:

The interface is outdated and does not lend itself to easy use by the less technologically literate users.

Needs work

Comentários: Difficult to learn. Works pretty good for the property management side, but the accounting program needs a lot of work.

Vantagens:

Since we were doing everything manually, this is a huge upgrade.

Desvantagens:

Accounting interface needs work

solution to manage porperties for mid-size

Comentários: To conclude, free accountant (for trail version only) for your real estate property management which sums out detailed account report, yet reliable.

Vantagens:

Multi-tasking with quick navigation adopted from quickbook. Generate account report and versatile navigation-tree for quick navigation.

Desvantagens:

They should upbring a voice-calling customer support center instead of on-screen chat and trial version should be having less restriction.

Comentários: I am the property manager at Southwyck Park Apartments in Toledo and I have been using Total Management for nearly two years now. It is fantastic! It makes my job so much easier. Entering payments is a breeze, which makes a work order for a maintenance request take half the time. This program is the best! Before we got Total Management, we used software called Rent Right and it was okay, but way too basic! I mostly used it to make work orders. With Total Management you can do everything that you would need to do as a property manager! Schedule appointments, take in rent payments, update leasing information, pay bills, and organize applicants on a waiting list. There is nothing this program can’t do. I would highly recommend this software to anyone in the rental business!

Best investment we have made!

Vantagens:

I tried the free trials on several programs and ultimately went with Total Management. From the beginning, the customer service was outstanding. Everyone I have dealt with has gone out of their way to make this transition as smooth as possible. The program is extremely user-friendly, and it has been very easy to train our managers.

Desvantagens:

There are always things that can be improved with any product. So far, if there has been something that did not work for me, they have made every effort to fix it or find a usable alternative.

Total Mangement

Comentários: I have used several different property management software programs over the years. I find Total Management to be fairly intuitive and easy to use. The customer service is the best I have experienced. They are truly caring and quick to respond to any issues or questions. They spent time working with me individually to train me in the use of their program and to help get me up and running. I would definitely recommend this software to anyone who asks.

Overall Satisfied Customer

Comentários: The software can be a bit cumbersome at times, but overall once you get past the initial learning curve it is a very functional program. The feature set is robust and there is a lot there in terms of systems etc so features are great. I just wish the interface was a bit more user-friendly at times and not as cumbersome, but a minor complaint overall.

Renaissance hills apartment

Comentários: Over all I like the program the only issues I have had were with the online payment . Customer service is good .i dealt with support staff, he was very patient with my ignorance of computers

Comentários: While entering bills I noticed that my CAM percentage was 0% after I had everything setup. I could not figure it out and started a Chat w/ TM and we had it fixed in no time! Easy to work with and the chat session went excellent. Word to the wise; write down all your questions and ask all at once because they will show you how to fix it before you can think of your next question.

Great Product - Awesome Price - Well worth it

Vantagens:

The ease of use. If you used other property management software, you will be able to use this right away. The learning curve is very low. Customer service is top notch! All around very happy.

Desvantagens:

There are some features I would like to see, but the vendor is always willing to listen, and I can have the option to customize. One of the biggest thing is budgeting and 12-month financial statement report, so I can see variances when writing reports for expenses.