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Avaliações do Maintenance Connection

Sobre Maintenance Connection

Solução de CMMS/EAM para vários locais, que ajuda a fazer a transição da manutenção reativa para a preventiva dos ativos e prolongar a vida útil dos ativos

Saiba mais sobre o Maintenance Connection

Vantagens:

Customizable to the user. Mobile friendly application.

Desvantagens:

Tablet program is awkward and very limited use when used on its own.

Notas do Maintenance Connection

Pontuação média

Praticidade
4,3
Atendimento ao cliente
4,6
Recursos
4,4
Relação qualidade/preço
4,3

Probabilidade de recomendação

8,8/10

O Maintenance Connection tem uma classificação geral de 4,5 em 5 estrelas com base em 298 avaliações de usuários no Capterra.

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Godfrey
Godfrey
Technical Quality Manager, Malaui
Usuário do LinkedIn Verificado
Tabaco, 5.001–10.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Maintenance Connection Review

5,0 há 3 anos

Comentários: The software is extremely user-friendly and functionality. It is capable of handling much more than asset management, preventative maintenance, protocols, and task tracking. It even has a process of evaluation for collective requests and budget control.

Vantagens:

Maintenance: calendar-based maintenance planning to facilitate preventive/predictive maintenance. Since automated alerts are sent, periodic maintenance is required, essential maintenance is hardly ever forgotten.

Desvantagens:

Provides only a few tools for creating ad-hoc or tailored reports.

Lillian
Server Application Specialist, EUA
Administração pública, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Maintenance Connection is User Friendly

5,0 há 9 meses

Comentários: Overall ease of use and the support team is VERY helpful. I usually get an answer to a support question same day. Also the notifications when the system is "down" are sent timely.

Vantagens:

Ease of use, and the functionality of scheduling work orders to staff members

Desvantagens:

Some support issues turn out to be a functionality that is NOT an option in the system. You have to submit an "idea" for future roll-outs of the product

Travis
VP of Technical Milling and Sales, EUA
Alimentação e bebidas, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

The Good, and the Bad

3,0 há 10 meses

Comentários: Neutral ... good for standard facility use, struggling with good things to say about MC Kinetic.

Vantagens:

MC use for inventories and maintenance of our internal facilities/work orders is great.

Desvantagens:

We have been trying to apply the MC Kinetic application for our service team that travels across the USA servicing our customers. This endeavor began in Feb. of 2023, and we have yet to have a usable product, even though we are paying for multiple licenses, and have paid in a LOT of money for technical support to get this going. It's been over a year now, still cannot use the app at a level that will allow us to share our service reports with our customers.

Brian
Technical Systems Manager, EUA
Companhias aéreas/Aviação, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Why Maintenance Connection

4,0 há 2 meses

Comentários: I have been working with Maintenance Connection for 10 years now. Having worked with other systems, it seams easiest to use.

Vantagens:

Ease of use, very intuitive, Tech can be trained in a short period of time.

Desvantagens:

Fields can not be moved around or change from tab to tab.

Joanna
Joanna
Maintenance Coordinator/Engineering Clerk, EUA
Usuário do LinkedIn Verificado
Automotivo, 5.001–10.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

CMMS Software You Can Use

4,0 há 6 anos

Comentários: We have been able to implement MTBF tracking and starting to analyze the data we've been collecting to help put the top issues to rest. Their customer service team is top-notch, they are there to answer any questions or issues you might have. Kudos to them and all of their quick responses!!

Vantagens:

The simplicity of initial setup and the ease of daily use is one of the best things about Maintenance Connection. The software is very intuitive and is designed with the end-user in mind. Their community area (MC User Connect) is a great part of the package - there's a Product Suggestion area, on-demand learning videos, and a library that holds a great amount of instruction if needed.

Desvantagens:

If you are using Maintenance Connection to connect multiple locations or facilities under one system, there are some areas of the software that need to be location specific, such as Failures - all 8 of my facilities do not share the same failure codes - we each have different equipment and machinery.

Resposta do Accruent

há 6 anos

Thank you so much for the great review, Joanna! We're so glad you're a Maintenance Connection customer. Thank you!

Lindsey
Water Conservation Specialist, EUA
Administração pública, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Maintenance Connection Review

3,0 há 10 meses

Comentários: I use it for basic work order tracking primarily, because the amount of time and effort needed to master more complicated tasks is too great.

Vantagens:

I like that there are so many things you can utilize Maintenance Connection for. For someone who has the time and energy, it could be incredibly valuable.

Desvantagens:

The program is clunky and not user friendly. To really understand some of the valuable functions, one has to spend a large amount of time learning how to use them properly. I am constantly having to re-learn how to do things in the system.

Kevin
Kevin
Maintenance Planner, EUA
Usuário do LinkedIn Verificado
Engenharia mecânica ou industrial, 10.000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Software Review

5,0 há 6 anos

Comentários: I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.

Vantagens:

This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

Desvantagens:

The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

Douglas
Douglas
Operations Shift Manager and Engineer, EUA
Usuário do LinkedIn Verificado
Usou o software para: Mais de um ano
Fonte da avaliação

MC has been very helpful in building a maintenance management system from the ground up

5,0 há 7 anos

Comentários: Helps me manage my maintenance items and spare parts on a day to day basis

Vantagens:

The flexibility built into the software is very nice. It is easy to customize forms and make the software work towards your advantage.

Desvantagens:

It would be nice to see more attention directed to non-cloud based users. It is hard to take advantage of all of the features of the software as a non-cloud based user.

Resposta do Accruent

há 7 anos

Hey thanks for your great review, Douglas! We love to hear that the system makes your job easier! I also wanted to let you know that one of our top priorities for this year is bridging the gap between cloud & non-cloud features - We want everyone to have the same, enjoyable experience! Thank you for your honest feedback! Maintenance Connection

Pancham
Pancham
Process Engineer, EUA
Usuário do LinkedIn Verificado
Engenharia mecânica ou industrial, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

A robust maintenance management and request platform

4,0 há 2 anos

Vantagens:

Multiple features, from drafting work orders to tracking follow-up WOs. Flexibility to close it on your own or request the appropriate personnel to do it. Useful email notification feature of completed WOs and PMs as per your process area.

Desvantagens:

It maybe my organization using a particular old version of the platform, but the UI and ease of use can be of huge improvement, streamlining simplicity would a point of focus for better usage.

Duane
Duane
Senior Systems Analyst, EUA
Usuário do LinkedIn Verificado
Mineração e metais, 10.000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great Software for a Reasonable Cost

5,0 há 6 anos

Vantagens:

This software provides everything your maintenance programs needs and more, for an incredibly reasonable price.

Desvantagens:

Not really any complaints at all. It works very well.

Roy
Manager, EUA
Administração pública, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Maintenance Connection used by local government

4,0 há 8 anos

Comentários: The County of Santa Barbara has been using the software for approximately 5 years. We use it for all our work orders. The navigation is good. We use it for preventive maintenance.
The software can do a lot more than we need.
The reporting is just "OK". This is the area they can improve on.
A great feature is, we store all our building blue prints in the software and we are starting to put in service manuals. This way the maintenance staff can see the prints and the manuals when he gets a work order on his smart phone.
The initial installation of the software was the fastest I have ever seen just a few hours for the webservers and sql server.
Putting the data in the software takes years and we will be inputting more data every year.
The navigation tree is great,,,, like windows explorer,,, easy to move around in the software, things are easy to find. Good software product.

Vantagens:

Ease of navigations , ability to upload prints, manuals and pictures.

Desvantagens:

Reporting is not easy

Resposta do Accruent

há 8 anos

Hello Roy, Thank you for taking the time to give a thorough review of your experience using Maintenance Connection CMMS. We pride ourselves on successful implementation for all customers and are glad to hear your installation experience was smooth and fast. Additionally, it¿s great to hear that you find our navigation to be simple and easy to find what you¿re looking for. Our Customer Success team will reach out to you directly to understand your needs and feedback regarding reporting, and to share with you the reporting enhancements we have planned. Thank you again for your positive feedback, we always love to hear what customers think! -Carissa

Lisa
Facilities and Services Information Systems Analyst
Ensino fundamental e médio, 201–500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação
Fonte: SoftwareAdvice

Maintenance Connection is by far the top of line in support, functionality, ease of use, and overall facilities management.

5,0 há 8 anos

Comentários: As the software analyst for Facilities and Services, my first task was to upgrade the current system to a web version. The upgrade went fairly well until we moved to paperless, which included ipads for technicians. We found many limitations that were put on the software and I was forced to make work arounds in order to operate. After a year of frustration and complaints not only by our department but, by users putting in requests, I was given the task of researching other software vendors. We looked at many of the top ten facilities management software packages. Some vendors even came on campus to demo their product. The minute we looked at maintenance connection, we were sold. Here are some of the key points that we found different about maintenance connection. First thing that caught my attention was the fact that there are demo's and how to's on you tube. They are out there for everyone to see. It's not a secret. This told me they are open and not one of those companies that wants you to pay them just to show you functionality. The next selling point was the fact that the requestor can put in a request from any device. They can log into the requestor on their cell phone, ipad, chrome book.... There is not extra module to buy for that. Once I found these items, I set up a demo with them. The person that did the demo was amazing. He wasn't just a salesman, he knew the software and could answer questions about it. This is something I had never seen before. When he demo'd the calendar function (you can assign techs on a calendar), the maintenance manager got very excited. When he showed how easy it was to change a field name just by right clicking on it. I shed a tear. I couldn't help it. I was in front of all my coworkers and didn't want to show emotion but, I was overwhelmed by just how easy everything is. This software is a system admin dream. Six of us went to the user conference this week and all six of us came back with very happy faces and so much excitement. I could go on and on about how wonderful this software is. If you have struggled with your facilities management software, just look up maintenance connection on you tube. If that doesn't convince you, let them demo the software for you. You will be truly amazed!!!!!

Darrell
Maintenance Supervisor, EUA
Indústria farmacêutica, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Good software with some drawbacks

4,0 há 4 anos

Comentários: For the most part this is a great software with a lot of functionality and traceability. However, there are holes in the change tracking that make it difficult, if not impossible, to validate for use as a stand-alone system for FDA regulated processes. This makes it so that you have to use a hybrid system of electronic and paper, which defeats the purpose to a large extent of having this software. I have tried to work with their support to get these holes fixed, but to no avail. Also, since Accruent took over, they no longer allow month by month use. They require at least a 1 year commitment in order to use the software, and they also charge extra if you want to be billed on a monthly basis instead of paying all up front.

Vantagens:

It has an extensive reporting system that makes it easy to customize reports based on many different criteria and any report you create can be scheduled to be emailed to whoever needs it at any specified time interval.

Desvantagens:

The software cannot be validated according to the FDA standards as a stand-alone management system for maintenance.

Avaliador Verificado
Usuário do LinkedIn Verificado
Telecomunicações, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

To combine a good piece of software with a great team makes it great.

5,0 há 7 anos

Comentários: Ease of use, excellent customer support, and unparalleled reporting.

Vantagens:

The software is web based and hosted so for our money this takes the burden off of our IT department. This along with their superior customer support gives us confidence that the software will flex to our needs. The reporting tools stands out also. There is nothing that can't be found through a report. The ability to customize reports puts a personal touch to each one.

Desvantagens:

As with everything there is a cost associated with it. Along those lines, the separation of mobile. It would be nice if MC Express what just part of the overall package. Having to purchase Add-ons is not something that is usually in the cards.

Kevin
Kevin
Maintenance Planner
Usou o software para: Não especificado
Fonte da avaliação

Pentair Comments

4,0 há 13 anos

Comentários: I recommend this program to any company that need a flexible, versatile and highly reliable CMMS to schedule PMs, allow requesters to enter their work request and to track the complete maintenance history. With this program you can see all levels of the maintenance operation which includes, maintenance history, WO status, work history, asset history, purchasing and fall other aspects of maintenance.

Vantagens:

MC is a very powerful tool and we are using most of its functions. I am, overall, very pleased with the technical support that I have received from MC. We have been using this CMMS for 5 years and have not lost any data or had any crashes. The report function is defiantly icing in the cake. It allows me to customize reports for all levels in the company. I also use it as an aid to help track and correct documentation errors as they occur. That helps maintain the accuracy that is needed.

Desvantagens:

All software needs some sort of improvement. MC does work at continually improving their software. Some fixes take longer than others but they usually are addressed at some point. The upgrades take time and that can seem to long. I wish they could perform some quick fixes for some of the smaller problems.

Lyndsi
Lyndsi
Administrative Services Coordinator, EUA
Manutenção predial, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

I've really enjoyed working with CMMS. It has a lot to offer.

5,0 há 7 anos

Vantagens:

I like the reports you can run and the graphics. It does take some getting used to or attending some classes before you feel like you know what you're doing though.

Desvantagens:

There are a lot of functions and options that you need to narrow down and tweak before it starts to click, at least that's how it was for me.

Resposta do Accruent

há 7 anos

Thank you for your great review, Lyndsi! We love having you as a customer! All the best,

Aaron
Data Analyst, EUA
Manutenção predial, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Best Supported Software We've Ever Had

5,0 há 7 anos

Vantagens:

It's ability to notify people, organize work flows, and provide the information that is needed to everyone that uses it.

Desvantagens:

Support for the Canadian products (Tablet Hybrid) is not at the same level as the core company. If the Canadian support team had the responsiveness I've become accustomed too, then this wouldn't be a con.

Resposta do Accruent

há 7 anos

Aaron, thanks so much for your stellar review! We're glad to hear that you love the support! We're hard at work behind the scenes to make sure that the Canadian products are supported at the same level you're used to with the US products :) Thanks for being a loyal customer!

MJ
Preventative Maintenance Coordinator, EUA
, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Worthwhile Program!

4,0 há 8 anos

Comentários: We've been using Maintenance Connection since 2008 and it has helped us better our maintenance practices and tracking. Customer service is by far one of the best features MC offers. If you submit a request... you get an answer in a timely response!

Vantagens:

Easy to use if everything is set up correctly

Desvantagens:

The reporting function is cumbersome to navigate I'd rather have more keyboard functionality as opposed to clicking with a mouse

Resposta do Accruent

há 8 anos

Thank you for your recent comments MJ! Great to see our long-time customers experiencing continued benefits from using our software. We hear similar feedback from other customers about the reporting function. Reports are often copied and the reporter quickly becomes bogged down with too many reports. We do offer a reports clean-up to help with this, we also have over 30 articles pertaining to reports in the library on MC User Connect, as we ll as a dedicated course in MC University. Our customer success team will reach out soon to connect with you about your concerns.

Jeremie
Jeremie
Maintenance Manager, EUA
Alimentação e bebidas, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Maintenance connection has made the management of our maintenance much simpler.

5,0 há 8 anos

Comentários: We have used maintenance connection for almost 4 years now and are still not using the many tools that the software has to offer. we have developed a great base of information and are continuing to use more and more tools as we step further into managing our company maintenance program.

Vantagens:

Easy to use. The support couldn't be better

Desvantagens:

None at this time.

Hal
CMMS Administrator, EUA
Manutenção predial, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Maintenance Connection Review

5,0 há 8 anos

Comentários: My experience with working with the Maintenance Connection is been excellent, our Maintenance Crews can spend more time preforming maintenance and use less time filling out a work order.

Vantagens:

The software once you learn it, it becomes very easy to use. My personal experience has been that if Maintenance Connection is contracted for training, the training will pay-off. M/C and I trained 65 District employees and I've only had support 3 questions, since the training classes 3 weeks ago...

Desvantagens:

The documentation module doesn't work as it should, a user should be able to cut and paste data into the program without losing the formatting of cut and paste .

David
Maintenance Supervisor, EUA
Manutenção predial, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

FSSD

4,0 há 6 anos

Vantagens:

It does what we need it to do. Good for managing PM and corrective work orders. Also good for managing and costing inventory.

Desvantagens:

Reports. The reporting functionality is not intuitive. When a report is needed, anyone should be able to easily filter and pull a report for what they need. We only have one person that knows how to get the reports to work ok. This is the biggest issue with this system in my opinion.

Avaliador Verificado
Usuário do LinkedIn Verificado
Automotivo, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

100% better than my company's last CMMS

4,0 há 7 anos

Comentários: Better Asset Management, better scheduling and planning of work. Over all department is more efficient.

Vantagens:

Asset history can be review directly in the asset module or use the basic and or custom reports. PMs and procedure modules are very simple to set up.

Desvantagens:

Asset downtime embeds after completion of work. If correction needs to be made many steps are taken to correct downtime.

Anthony
Sr. Analyst, EUA
Sem fio, 10.000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Functional and easy to operate

5,0 há 7 anos

Comentários: I don't have to manage work order progress manually through an excel file. I have historical data at my fingertips

Vantagens:

Reporting is easy, and can export into CSV files. I also like that I can email the report directly to the requester.

Desvantagens:

I see every report for every area. It would be nice to add or delete reports that only apply to my section

Resposta do Accruent

há 7 anos

Thanks for your great review, Anthony! We're glad that you love the reporting module! If you ever need help with setting up your reports feel free to submit a support ticket and one of our experts will be happy to help :) Thanks! Maintenance Connection

Bryan
Asset Integrity Coordinator, Trinidad e Tobago
Petróleo e energia, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

MC is one of the most versatile and innovative software ever used

4,0 há 7 anos

Vantagens:

MC is a very versatile product. It has enabled me to enhance the productivity and overall performance of my department in the shortest space of time. MC software has the ability to provide third party support and offers the options to link these as well, making the overall experience more user friendly

Desvantagens:

The time it takes to have a new employee trained up to the administrator level can be tedious, however its worth it, to have another capable hands on deck makes the job a lot more efficient

Stewart
Chief Engineer, Canadá
Usou o software para: Mais de dois anos
Fonte da avaliação

Great program with more than enough options to satisfy the most demanding of users.

5,0 há 7 anos

Vantagens:

The interface is very user friendly. Everything from entering work orders to printing off detailed reports is quite intuitive. I particularly appretiate the asset history records.

Desvantagens:

Printing off task lists in a readable format can be tricky from the software. There are however several export options available which complete the process adequately.

Resposta do Accruent

há 7 anos

Hey Stewart, thanks for leaving such a great review! We're glad to hear that the system helps you easily find the data you need! Thanks for being a loyal customer! Maintenance Connection