Avaliações do osTicket

Simple Organization and Execution Tool

Comentários: The OsTicket tool did not help much with the organization of tasks and requirements in the company where I work, because the area where I am is IT and this tool is essential to have a better management of the requirements that come out daily, that is why I recommend its use.

Vantagens:

I really like this ticket tool because it helped me keep the requirements in our company in order. Before I discovered this tool, everything was in disarray and it was very difficult to work, but thanks to OsTicket everything was much better.

Desvantagens:

What I didn't like very much is that it is a complete tool and has many functions that at first it is difficult to understand what each function is for, but by watching tutorials and manuals I was able to understand the use of the tool much better.

The jumping Kangaroo I like

Comentários: We switched some months ago from another product. After the initial settings (creation of staff, set the email subjects, the SLA, the fields to be displayed...) we start using OsTicket and it works really well. You just need to learn to manage and move among the various tabs, that may be a bit confusing sometime.
I also use OsTicket via mobile phone, the web pages are clear and easy to navigate and interact. Well Done!

Vantagens:

First of all, you can use OSticket freely, install it on a Linux machine, set your environment and you will have a fully working ticketing system. The interface may not look appealing, but it has all the information and features you need, plus of course you can customize it. Customers can open tickets via web interface or simply sending an email (you have to set this feature). You will receive an alert via email (remember to customize the alert) and on dashboard a new ticket will be displayed. Just assign it to yourself (or other collegue) and interact. Files and images can be attached. Very simple and intuitive to use. When you are on holiday you can set the holiday mode on your profile so you will not receive notifications, just remember to uncheck it when you come back.

Desvantagens:

You need a Linux machine and a bit of knowlegment to make OStocket work. Anyway you will find documentation on internet. Interface may look old. I suggest to zoom it.

Great helpdesk system | Opensource and Paid version

Comentários: I've worked with several OSTicket versions for more than five years, from 1.5 to 1.17. further, i have implemented both the self-hosted and cloud versions for a number of organizations. this can be very useful especially if you are the first time using ITSM and ticketing management.

Vantagens:

OS Ticket has been used as an IT Help Desk system and incident management systemEmail integration (O365 /Google workspace)Department-wise ticket number generation Help topic-wise SLAVery easy version upgrade for on-prem

Desvantagens:

Version 1.17 has an issue with the auto auth token access issuePHP version is compatible with Version 1.17 (So we cannot run multiple systems with OSticket)Email fetch time issue - it takes more time to fetch the mail than what we configured in the systemVersion 1.17 has an issue with one DB view - department-wise ticket countAuto escalation not available

Basic solution

Comentários: I try this one and it's realy basic ticket solution we decid to switch to GLPI

Vantagens:

-open source - easy to us - low cost - easy to setup

Desvantagens:

- Limited customizable - security vulnerabilities

Overall Good Company

Comentários: Overall I feel the experience with OsTicket is positive. we used the site to submit tickets for work orders and the quality of use with the system is top notch. i would recommend this company to anyone in need of a great support system.

Vantagens:

OsTicket is an Easy to get support through our systems. the ease of use with simple design is what i like most about this company.

Desvantagens:

i think the response time could use an improvement but overall i enjoy this product for the company use.

osTicket Makes The Help Desk Healthy

Comentários: osTicket makes managing the daily flow of tickets easy and simple across a vast team.

Vantagens:

Extremely intuitive ticket management interface that the whole IT department can follow and report with.

Desvantagens:

Somewhat convoluted process to integrate into Microsoft SSO, but easy once you follow their documentation.

A Flexible and Effective Ticketing System for Customer Support

Comentários: One of the standouts features for us is the email piping, which automatically creates tickets from incoming emails—saving us tons of time. It’s also been really easy to integrate with other tools, which makes the system even more powerful. Overall, osTicket has greatly improved our customer support process, and I’d recommend it to businesses looking for a reliable and customizable helpdesk solution.

Vantagens:

It helps us to streamline our customer support system, and it’s been a game-changer for our team. The setup was straightforward, and the platform allowed us to customize our ticket management system to fit our specific needs. The ticketing workflow is clean and intuitive, and the ability to categorize and prioritize support requests has significantly improved our response times

Desvantagens:

While osTicket is feature-rich, there’s a bit of a learning curve for new users, especially with some of the more advanced features like SLA management and reporting. But once you get the hang of it, the system is pretty flexible and scalable

Free and awesome!!!

Comentários: Overall my experience has been awesome. We implemented Osticket for new work and fix orders and the use has been incredible.

Vantagens:

The most I loved about osTicket was how easy and simple creating a ticket became for our customers, they don't have the needs to interact with one of our representatives for it. Increasing the orders we can manage offline and then just send a notice to the customer whenever the order is completed or if we need to take additional steps. It is fully customizable so we can choose whatever we want to add or remove.²

Desvantagens:

I haven't find any issues until now, but since we have less interactions with some of our customers we might lose some sales opportunities.

The Best Open Source helpdesk solution

Vantagens:

osTicket is the best open source help desk management software

Desvantagens:

osTicket very time-consuming to set up for beginner

Gorgeous ticket management

Vantagens:

osTicket enables easy ticket management for us.

Desvantagens:

osTicket has not caused disruption in service.

Super Ticketsystem für kleine Umgebungen.

Comentários: Wir haben es in einer kleinen Kundenumbung genutzt, dort war es aus Kostennutzen Sicht perfekt.

Vantagens:

Kostenloses Ticketsystem für kleinunternehmen, gegen kleines Geld erweiterter Support bzw Hosting buchbar. Bietet AD Anbindung sowie SelfService Portal. Klasse Support Community

Desvantagens:

Ehr für kleiner Umgebungen/ Kunden gut nutzbar. Keine vernünftige CMDB Verwaltung.

osTicket an easy way to manage customers tickets

Comentários: I use osTicket everyday and helps me a lot to manage customers requests.
The interface is simple and intuitive, I suggest to zoom it for better visibility.
Highly recommended!

Vantagens:

Os Ticket helps you to manage helpdesk request by your customers. They can open a new ticket via email or create an account and interact via dashboard and you can assign the new ticket to yourself or your collegues. In your replies you and attach images and/or document. You can have reports and do many researches and also customize the logos/initial screen, set holiday mode (so no new ticket notifications will arrive to you). Osticket runs on linux machine, the installation and configuration is quite easy, just follow the instructions. You can find documentation and plugins on internet.

Desvantagens:

Some menus are a bit confusing, sometimes when I click on a features I don't see on screen what expected

OS Ticket und Synology NAS

Comentários: Liegt schon länger zurück, da OS Ticket nicht mehr auf unserem NAS System von Synology läuft.

Vantagens:

Leider keine Möglichkeit es weiter zu nutzen

Desvantagens:

Das es nicht mehr für das neuere Betriebssystem von Synology verfügbar ist.

Zusammenfassend sehr gute Erfahrung

Comentários: Es wurde im Team gut angenommen. Nach ein paar Anpassungen und Optimierungen läuft es für uns perfekt.

Vantagens:

Open Source Einfach zu bedienen Gut zu administrieren Anpassbar durch Erweiterungen oder Programmierungen

Desvantagens:

Das Setup hat und etwas Zeit gekostet, da einige Dinge nicht direkt ersichtlich sind

Best Tool for IT Support Ticketing system

Vantagens:

It's Open source tool which perfect for IT support Ticketing system

Desvantagens:

They can Improve the reportings and launch some free plugins

Rock solid, no problems or outages related to the software for over 9 years!

Comentários: This software gives our employees a place to report problems to multiple departments and receive timely answers to their technical issues. It allows us to measure metrics for performance, and see trends in issues. Importantly it also allows us to have a historical reference of all problems, outages, etc.

Vantagens:

osTicket is the best open source ticking system out there. Did I mention that it's free? It's fairly easy to customize and is very intuitive! It has an active support forum and community supporting it. There are third party developers that have created (free and paid) plugins and modifications to help others customize their system to their environment and companies needs. Need paid support or hosting? Need custom installation services? Have a feature that isn't available that you need? Enhancesoft, the parent company that owns and pays developers to work on the project, offer all of that.

Desvantagens:

There are a couple of features that I think are important that this type of product has, and they [the developers] have been really slow to implement them. Responsive Themes being the biggest of these. While you can modify it to make your own themes this type of feature is needed. note: Devs have promised this with the forth coming 2.0 release.

BEST help desk software 2022

Comentários: good experience overall and i would recommend

Vantagens:

Easy to customize or edit forms and configurations for workflow

Desvantagens:

there is a limit to features but still not too bad

If Issue tracking and Ticket management is your requirement, osTicket is your choice.

Comentários: As a free opensource tool, osTicket is great. We used it in our startup and my current company which is really good. It does ticket management really well. There are loads of customization, it's easy to use and can even work in a small hosting environment.

Vantagens:

Fast, quick and easy to setup. OpenSource so can be self-hosted.

Desvantagens:

Some file types are not supported as attachments. A bit obsolete in terms of technology but does the job.

An easy Ticket system

Comentários: We use Osticket more than five years. I highly recommend it.

Vantagens:

You don't need a knowledge translation to start using it. It's simplier than others.

Desvantagens:

The release of new versions is slow. The User Interface is old.

Free and easy to setup support ticket system to deliver a great user support experience.

Vantagens:

Being free to use and easy to implement and setup, osTicket is suitable for non-profit and small business. osTicket offers large set of features and options that enables to customize and deliver great user support experience for example you can create custom departments, customize support system pages and modify ticket fields like adding additional ticket fields. osTicket is a very customizable support ticket system that offers many options to help customize all aspects of user support experience like the ability to customize departments, emails sent to user, pages and alerts. osTicket offers an easy to setup knowledge base of frequently asked questions to help minimize support requests.

Desvantagens:

osTicket lacks some important options and features like the option to automatically close tickets after a certain period of time, an option to disable Overdue behavior and the lack of custom themes of both user and agent interfaces.

Perfect software for my ecommerce website support portal

Vantagens:

When my ecommerce business started to take off and we were placing 400 orders a day, we needed something better than just an email inbox to manage customer service. With osTicket, I can manage my several customer service managers and inboxes to ensure we are utilizing our time in the best way possible, and serving our customers needs effectively. osTicket was the perfect addition to our toolbelt, and after trying alternatives, this was still the front runner.

Desvantagens:

The setup is a bit involved. There are a lot of out of the box settings that need modified in various places in the interface. It does take time to get used to the interface, but once you get the hang of it, the software is set and forget style. Works well for me anyway.

Probably Best Free Customer Support Platform ever.

Comentários: OSTicket is so far my beloved customer support system when it comes to free platforms and easy of use functionality. I have spent over 1 year of managing and using OsTicket with 18 different agents and 4 separate departments. Thus, I will share my review of the system below in few words.
(Please note this is about the self-hosted package of OsTicket, not Cloud-based.) The main advantage of the system is its nature of being equipped with all the necessary functions to maintain the medium sized companies support platform. It is a convenient system to carry out daily support-related tasks, answer tickets, have an unlimited number of cases/departments/agents, etc. In terms of simplicity, OSTicket is really user-friendly and easy to use platform that perfectly realises its own purposes of being reliable ticketing system. It is easy to install and maintain, the internal admin and agent user face are user-friendly as well. The main disadvantage of the system might be its lack of statistical measurements. It was the main aspect I was lacking while using the OsTicket. It is really hard to get the valuable statistical data from OSTicket regarding the agents, their working levels, times, etc. Basically, there is just one simple page of "Statistics" that shows the quantity of the tickets and some basic stuff and that's all. Nothing else about the statistics. Furthermore, another disadvantage is its lack of social integration. The reason I decided to move my company to another platform was that I couldn't integrate the OsTicket with Facebook & Twitter platforms. There are other little disadvantages, however, not worth mentioning as they don't make a big different. All in all, if not the aforementioned disadvantages of the system, OSTicket would be one of the best solutions for the small and medium-sized companies' support system needs. However, as it's completely free I'm nothing but grateful to the developers who developed this wonderful system and share it for free.

osTicket - Issue Tracking Made Easier

Vantagens:

It's the best open source ticketing system. Claiming and reassigning tickets is very easy, as well as email notification is sent out, once a ticket is overdue. User is able to export tickets quickly using the filtering option of, Assignee, ticket status, and date. From the exported report one is able to see when a ticket was raised and closed. This helps to track on the SLA's

Desvantagens:

OSticket, does not show how long a ticket took to be escalated to the next level, i.e from level 1 to level 2. It lacks the option to automatically close an overdue ticket after a particular time. There should be an option to reassign a ticket to the next person, if its overdue

Backbone Ticketing For Tech

Comentários: Overall OSTicket lets our tech and maintenance teams address issues in a timely fashion. It is pretty simple to use and therefore easier than some systems for our less technical staff.

Vantagens:

The software allows our staff to create trouble tickets for both tech and maintenance. The incorporation into out email system (Gmail) easily lets staff create these tickets through simple emails. More advanced users can log into the portal and track all of their open tickets.

Desvantagens:

Our previous software was harder to setup but had a few more features. It would be nice to have a heftier reporting feature or trend management built in. Inclusion of asset tracking would be a plus too.

Support tickets, email notifications, mobile app, all relatively easy to use

Comentários: Support ticket software, for free. But not the best feature set around.

Vantagens:

Ticket tracking and email notification Tasks can be added to tickets for additional steps before a ticket can be closed. User management is fairly easy, and users can be organized by teams and departments Files can be attached to the ticket. A Paid Mobile app allows for simple ticket management.

Desvantagens:

Notifications and team/department access seems haphazard and a bit of an afterthought. It could be much better organized. Mobile app is very limited and very pricey for what little it actually accomplishes.