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Sobre onPhase

O DocuPhase é uma plataforma completa baseada em navegadores que oferece eficiência e desempenho incomparáveis para empresas em todo o mundo.

Saiba mais sobre o onPhase

Vantagens:

Also, I know if I have any issues I can call DocuPhase with anything and they're right there to help.

Desvantagens:

Navigation through the application is not intuitive and cumbersome. The validations on data entry seem to miss the fact that the end goal is a valid application to the state.

Notas do onPhase

Pontuação média

Praticidade
4,4
Atendimento ao cliente
4,3
Recursos
4,3
Relação qualidade/preço
4,2

Probabilidade de recomendação

8,4/ 10

O onPhase tem uma classificação geral de 4,5 em 5 estrelas com base em 87 avaliações de usuários no Capterra.

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Filtrar avaliações (87)

Harsha
Harsha
Sharepoint Administrator, EUA
Usuário do LinkedIn Verificado
Seguros, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Awesome! It's been amazing experience to work with:) Great Supporting team! Would highly recommend!

4,0 há 7 anos

Comentários: Paperless & Automate operations.
Document/Workflow/Form Management System
Analytic Reports

Vantagens:

+ If you need to go paperless, automate operations, or implement Robotic process automation this is the best software in Contemporary Market world. + Great solution for document workflow Management. + Hyperlink feature on each level of document management is a great feature. + Adding Notes and sharing documents via Email management is a nice option to have. + Exciting to learn more about Analytics Tool.

Desvantagens:

-> Performance: It is taking couple of minutes time to load large documents (No Performance issues on small files). - Would like to know if Search function has option to add best bets on Global Search -> Once we select the application, it would be good if we have a search option in that particular application level (like Global Search). -> Being able to understand It as an emerging company, Would like to see if there is more scope for Employee Collaboration on sharing ideas like a Message Chatting tool within DocuPhase to share and discuss about the document management. -> Hyperlink feature on each level of document management is a great feature, would love it more if this hyperlink feature is also in Workflow history management level to make administrator's Job Easy down the years on a given document history.

Resposta do Docuphase

há 7 anos

Hi Harsha, Thank you for the review, and for the kind words. I know that our teams have been trying to get together for some additional projects lately, and I'll fold some of these suggestions into those conversations. There's a lot of really great suggestions in your response as well, and we'll take those seriously. I'll pipe them back in to our product team so that we can game plan some of those enhancements internally. In the meantime, you can always submit your own enhancement requests here: https://docuphase.ideas.aha.io/ Thanks, Mike Morris Customer Success Manager @ DocuPhase

Avaliador Verificado
Usuário do LinkedIn Verificado
Instituições religiosas, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Fairly powerful, easy to organize files but difficult to set up and high learning curve

4,0 há 7 anos

Vantagens:

The ability to link files across applications is great. You can click on a PO number and view the PO, any invoices related to the PO, and any receipts that individuals have scanned in.

Desvantagens:

Browser compatibility is not great, many of the features are only available on IE, and must be set up in a specific way. Also, the mobile app used for scanning receipts has not been updated in a long time, and it does not work with iOS 11.

Resposta do Docuphase

há 7 anos

Hello, Thanks so much for the review, and for reaching out. We'd love to chat regarding the browser compatibility, as I think you're on an older version and we can introduce you to the HTML5 viewer, which works across all modern browsers. Let's chat and see if that's a good fit. [email protected] Thanks, Mike Morris Customer Success Manager @ DocuPhase

Aaron
Office Manager, EUA
Usou o software para: Mais de dois anos
Fonte da avaliação

The program is very useful, but when there is a problem that I can't solve in-house, it's difficult.

3,0 há 7 anos

Comentários: Saving time, providing all of our hard-copied data at our fingertips digitally.

Vantagens:

Customization capabilities, ease-of-finding results, search capabilities, scalability, when iLink works it saves a ton of time

Desvantagens:

iLink is EXTREMELY temperamental - at best - and works only 10% of the time. When there are problems with ScanDox/Upload Manager, the solution that fixed the problem the time prior doesn't always work, which leads to a tech support request .

Resposta do Docuphase

há 7 anos

Hey Aaron, I'm sorry to see your support rating. We pride ourselves on the nature of our support, and would hate to feel as though you're unsatisfied. I've been chatting this over with some other resources internally, and we'd like to pick your brain later this week about ways you feel as though we could improve. Expect that we'll follow up with you this week regarding your concerns, and then put measures in place to improve. Thanks, Mike Morris Customer Success Manager @ DocuPhase

Avaliador Verificado
Usuário do LinkedIn Verificado
Hospitais e Saúde, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Overall Success

4,0 há 7 anos

Comentários: The ability to track projects and tasks through this software has helped with visibility and streamlining of the end users' time, allowing them to be more productive as a whole.

Vantagens:

This product has proven to be very adaptable for our vast business needs. The in-depth ability to track within the workflows and documents is also an attractive feature.

Desvantagens:

Load times can sometimes cause issues, in addition to hang-ups, where certain services must be restarted.

Resposta do Docuphase

há 7 anos

Hello, Thanks so much for the review. We really appreciate the list of Pros that you've stated, and that you feel your implementation has been successful. I'd be curious to follow up with you regarding some of the service issues and load times, and will attempt to follow up accordingly. Thanks, Mike Morris Customer Success Manager

Hasbullah
Hasbullah
Sales And Marketing Specialist, Malásia
Usuário do LinkedIn Verificado
Telecomunicações, 5.001–10.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Treeno review

4,0 há 3 anos

Vantagens:

Things that i really love with Treeno is, it is very easy to filling document and collaborate it with my colleague.

Desvantagens:

Some of the feature and workflow is really confusing, and there are no manual or guidance that user can refer to make it easier. We had to try it our-self.

Eri
Eri
Technical Solutions Designer, Dinamarca
Usuário do LinkedIn Verificado
Seguros, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great software with great opportunities for evolved document management

5,0 há 7 anos

Comentários: Versatile workflows, easy UI with great intuitive design

Vantagens:

I like how versatile it is and how much you can customize despite being out of the box. Many features and great support teams

Desvantagens:

We have had some issues with upgrades through the past, where the support teams have had issues finding solutions to quite simple bugs that were prominent even before upgrading

Resposta do Docuphase

há 7 anos

Hi Eri, Thanks a lot for the review. It's been great working with you and the rest of the Bupa team. I'll follow up with you regarding the support concerns as well, because we'd definitely like some feedback on how you feel we can improve there. Thanks, Mike Morris Customer Success Manager

Jeremy
Jeremy
VP Finance, EUA
Usuário do LinkedIn Verificado
Alimentação e bebidas, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Help solve business challenges and support is excellent. Can automate nearly anything.

4,0 há 7 anos

Comentários: Helps scale business process, automate data-oriented tasks and is flexible enough to use anywhere in our organization.

Vantagens:

Can be used to automate and store documents for any process, department or team and has outstanding integration capability. Highly expandable in regards to progression workflows and document storage containers.

Desvantagens:

Web form has limited ability to customize. It is functional, but could use a face lift and functionality overhaul.

Resposta do Docuphase

há 7 anos

Hey Jeremy, Thanks for taking the time to get a review together for us! We appreciate the time, and are looking forward to the upcoming project with you. If there's anything you need in the meantime, please let us know. Thanks, Mike Morris Customer Success Manager @ DocuPhase

Arthur
Management Accountant, Austrália
Usuário do LinkedIn Verificado
, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

The team at Docuphase are able to solve every idea I have and the software is a massive time saver.

5,0 há 7 anos

Comentários: Our volume doubled since we chose Docuphase yet we have not needed to hire any additional staff yet. Staff have become accountable for their errors and we have been able to implement changes to our workflow to prevent any mistakes intentional or not.

Vantagens:

The flexibility of the forms along with the workflow make it great for getting proper approvals for your processes but also automating the actual task linked to the form.

Desvantagens:

Probably the only thing I don't like is that I normal users don't see the progress of items they have processed once they have gone on to the next person without checking the actual document. Again docuphase have ways of showing this both by just giving more access or via a custom form.

Resposta do Docuphase

há 7 anos

Hey Arthur, We really appreciate the kind words in your review, as well as your partnership. It's been such a pleasure to work with you and the rest of the Aidacare team. Thanks, Mike Morris Customer Success Manager @ DocuPhase

Tim
IT Supervisor, EUA
Usuário do LinkedIn Verificado
, 501–1.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Young company making big strides

4,0 há 7 anos

Comentários: Way to manage our documents in Accounting and Purchasing

Vantagens:

The software has a lot of possibilities. The support team is fantastic in keeping you on the right track with issues and problems. I see a multitude of growth moving forward with this young company.

Desvantagens:

Lots of moving pieces which can get confusing which part does what. We have over 6 divisions which due to work flow can require different methods. I would like to see their software completely integrated into one package instead of so many pieces.

Resposta do Docuphase

há 7 anos

Hi Tim, Thank you for the kind words, and for taking the time to leave a review. Electro-Mechanical has been a great partner, and we appreciate your business. If there's anything at all we can do for you, never hesitate to reach out. Thanks, Mike Morris Customer Success Manager @ DocuPhase

DiJuan
DiJuan
Global Telecommunications Manager, EUA
Usuário do LinkedIn Verificado
Petróleo e energia, 1.001–5.000 funcionários
Usou o software para: Não especificado
Fonte da avaliação

DocuPhase has been a wonderful solution for our accounts payable team here at Total Safety.

5,0 há 7 anos

Comentários: Reduction of paper to reduce costs
Quick document storage and retrieval

Vantagens:

The user interface is the best aspect in my opinion. I am curious as to how the mobile app will work since I have not installed it on my iPhone yet. I am excited about the opportunity to use the "On the go mobile capture feature"

Desvantagens:

Troubleshooting desktop browser compatibility issues. Some of our user base is required to use legacy versions of Internet Explorer on their workstations. I was told that this is a obstacle which our help desk technicians struggle to overcome.

Resposta do Docuphase

há 7 anos

Hi DiJuan, Thank you so much for the kind words. I know that we're looking at moving you to a version shortly that is no longer reliant on Internet Explorer, which will definitely resolve some of those issues. If there's anything else you can think of, please let me know. We love hearing from you! Mike Morris [email protected]

Sabina
Accountant, Tchéquia
Software, 51–200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Convenient tool for AP management

5,0 há 2 anos

Vantagens:

Since the company decided to go paperless, this tool has been implemented and made our daily work within AP very convenient. It connects purchasing department and finance department easily without necessity to investigate from one another. There is a clear connection between suppliers-purchase orders-deliveries-invoices-final payment. Everyone has clear overview about current situation on each account. The integration with our existing processes went smoothly as it was needed a lot.

Desvantagens:

The only con which I experienced was that sometimes when long email discussion needs to be uploaded into system as an attachment, it takes few minutes. But this happens only occasionally, so we can live with it.

Christy
Finance Manager, EUA
Telecomunicações, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Training and support is invaluable

5,0 há 5 anos

Comentários: There are a few processes that have had a major impact for us. We have automated our onboarding processes, this ensures that all required documents are not only received, but reviewed and approved. We have reduced our email burden tremendously, so we spend less time reviewing emails to determine what info we need. DocuPhase is by far the best document management system I have seen, because it goes beyond the document and manages processes. If you want to see how really inefficient your processes are, implement them in DocuPhase. Every process that I have implemented, I have changed shortly after to make it more efficient, even the ones we thought were solid.

Vantagens:

The most valuable feature to me is the ability to create or change a process with very little time and expertise involved. I am not a computer programmer, but I manage the DocuPhase system for the entire organization with very little effort. A process can be created, implemented and tested in just a few hours, depending on the complexity of the process. Forms can be created and amended faster than you could change and distribute a pdf form. Also, I know if I have any issues I can call DocuPhase with anything and they're right there to help. I absolutely love the entire team at DocuPhase and they have the most incredible support over any company I've dealt with. The team has helped us work through our processes and ideas to get them implemented and did not charge us a fortune in programming fees. We have been able to work remotely through the pandemic across multiple offices, largely due to DocuPhase. We have access to all documents, we are able to upload images and continue to collect signatures. Our purchasing is automated for approvals and budgeting, so it requires very little follow up. DocuPhase is by far my favorite tool to work with because I am able to do so much with it to improve many areas.

Desvantagens:

I would like to see easier troubleshooting. Since I am not an IT person, I don't really delve into the deep database stuff. However, when I get an exception error or something like that, I really struggle trying to find the error. It's usually something simple, but I feel like I'm trying to find it blind. It would be helpful if the system told you why the error happened, without having to search everywhere for it.

Resposta do Docuphase

há 5 anos

Thank you so much for your feedback! We are happy that you are satisfied with the system. Your comment on exception troubleshooting is being passed on to the team. Thanks again! - DocuPhase Customer Succes Team

Joseph
Staff Accountant, EUA
Imobiliárias, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

DocuPhase Software

4,0 há 4 anos

Comentários: The overall experience has been very good. DocuPhase support team is excellent when issues arise.

Vantagens:

The platform is easy to set-up and maintain. Security can be built at the user or group level. The email approval functionality is very useful for employees that are constantly on the go.

Desvantagens:

DocuPhase's capture software Ancora has a few bugs that need to be worked out to increase reliability.

Debra
Administrative Assistant, EUA
Administração pública, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Somersworth Housing Authority

5,0 há 2 anos

Comentários: so far, your customer service has been able to do a conference call with me and our IT dept so that we can update changes to our system to match your changes to get us back up and running.

Vantagens:

The software is fine, but when your company does updates and changes to your system, you need to contact the customer so that we can alert our IT departments to coordinate with you to make the same changes on our end. This has happened a few times in the last few months and it is extremely frustrating when we can not see what is scanned because of updated changes done by you without us knowing.

Desvantagens:

when you make updated changes to the system that effect our using the program on our end.

Kevin
I/T Management Consultant, EUA
Administração pública, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

All in One

5,0 há 6 anos

Comentários: My overall experience with DocuPhase has been nothing but great. From customer service, ease of use and quick response times they top notch.

Vantagens:

This is a wonderful document management application. Our company were still using the older out dated ScanDox , iSynergy and server. Now that we've Windows Servers and SQL, and workstations we upgraded Docuphase. Great improvements in both applications, especially iSynergy. There is no longer the need for plugins, the interface is sleeker and much faster. Document searches are much faster. The customer service for the upgrade and support was incredible. That is the norm for this company. The upgrade and roll out was well planned and coordinated.

Desvantagens:

Not the cheapest solution, but most the costs were because we were so behind the curve with their upgrades as well as our servers and databases.

Roxanne
Housing Officer, EUA
Gestão de organizações sem fins lucrativos, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Docuphase is a must have for office/remote hybrid workplaces

5,0 há 2 anos

Comentários: It is so much easier to access, organize and retain files than traditional paper files.

Vantagens:

It can be accessed through a web browser from anywhere. I can access my files while at the office or remote.

Desvantagens:

I have not had any negative experiences thus far.

Jerome
Director of Print Fulfillment, EUA
Hospitais e Saúde, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Easy user adaptation, system could run a little faster though. Too much lag time sometimes

5,0 há 7 anos

Comentários: Each manager/director within a department can now have accountability for their department as well as each employee. Through rules based workflow and tracking via logs, each function can get closer to achieving operational efficiency.

Vantagens:

Central Repository, Progression. Admin duties are relatively quick to pick up and learn. Alerts and real time statuses are the perfect way to get buy in from Departments new to the concept.

Desvantagens:

Patches take too long. Wish they would get feedback from users as to what is not working well for them. Wait is too long for iDatix customer support, bad for keeping day to day business afloat. Speed needs improvement.

Resposta do Docuphase

há 7 anos

Hi Jerome, We really appreciate your feedback. I'd love to arrange a call to discuss your feedback on our support team, and see how we can improve there. Please feel free to reach back out, and we can make that happen. Otherwise, thanks for the kind words regarding the platform. -Mike Morris Customer Success Manager

Angela
Accounting, EUA
Aparelhos médicos, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great for docs

5,0 há 2 anos

Vantagens:

This software is very easy to use and maintain.

Desvantagens:

There is nothing I do not like about this software.

Michelle
Corporate Controller, EUA
Usou o software para: Mais de dois anos
Fonte da avaliação

Docuphase has been a great partner to create efficiencies in our Accounts Payable process.

4,0 há 7 anos

Vantagens:

The Docuphase team are fantastic collaborators, as we look for solutions together. The Docuphase software is very intuitive yet flexible to allow for customized solutions.

Desvantagens:

The software could be a bit smoother regarding the integration of the approval forms, and some functionality (e.g. emailing invoices) could be more user friendly.

Resposta do Docuphase

há 7 anos

Hi Michelle, Thanks so much for putting a review together for us. We appreciate the kind words, and would love to talk through your cons to get some feedback on how you think we could make some things better. SEI has been a great partner and we truly appreciate your business. Thanks, Mike Morris Customer Success Manager @ DocuPhase

Cansu
Senior Finance Manager, Reino Unido
Bens de consumo, 10.000+ funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Cost effective functional document management tool.

5,0 há 2 anos

Comentários: I liked it in general. It was suitable for my intended use. It is behind compared to other software that I use only in terms of interface.

Vantagens:

Affordable. Customer support is very sweet. The ease of filing documents is impressive. Workflow tools are versatile and intuitive.

Desvantagens:

The user interface is confusing. That's why I find the platform boring. The interface needs to be more smooth and colorful.

Lauren
Accounting Assistant, EUA
Petróleo e energia, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Ease of Use

5,0 há 5 anos

Comentários: The ease of use would be the best thing about DocuPhase. It's intuitive and processes our stuff pretty quickly.

Vantagens:

We can keep track of all paper for accounts payable, AFEs and POs through DocuPhase and then it exports into SL or main business system.

Desvantagens:

It didn't keep up with our growth and it kept breaking down.

Kris
Controller, EUA
Hospitais e Saúde, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

We've been using the system for six months and so far our experience has been great.

5,0 há 7 anos

Vantagens:

I really like the automation of the system and the workflows. I have seen a reduction in data entry errors and has been a great time saver in chasing down approvals.

Desvantagens:

For me, there are only two cons with the system: (1) occasionally it'll get really slow and may take longer to generate the form. Support has been great at resolving with it does happen. (2) I'm on the West Coast and Support is on the East Coast, so if it's late in the day, there may be a delay in response.

Resposta do Docuphase

há 7 anos

Hey Kris, You and the rest of the Ovation team have been such a pleasure to work with. We really can't thank you enough for your support and partnership. I totally understand your concern about support time overlap, and we're working to take some steps toward better offerings in that direction, so stay tuned! Thanks, Mike Morris Customer Success Manager

Brian
Director of Business Operations, EUA
Gestão da educação, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

DocuPhase - Implementation

5,0 há 2 anos

Comentários: We had a lot of agreements that needed signed by multiple parties. This product made it easier for us to streamline the process and track signatures.

Vantagens:

I was an easy way for our District to process a lot of agreements in a timely manner. The documents are then saved electronically which saves me time and organization.

Desvantagens:

The integration was not difficult other than my own technological background in working with files electronically. It was an easier than normal, for me, product to get the hang of.

Kerry
Campaign processing manager, EUA
Captação de recursos, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

DocuPhase

5,0 há 5 anos

Comentários: N/A

Vantagens:

Easy to use and customer service is great

Desvantagens:

I have no problems with this software at all

Russ
Vice President, Operations, EUA
Usou o software para: Mais de um ano
Fonte da avaliação

I find the DocuPhase application to be clunky and shows a serious deficiency in usability.

2,0 há 7 anos

Vantagens:

The ability to apply files to DCF in a semi-automated fashion. It has the capability to audit users actions withi

Desvantagens:

Navigation through the application is not intuitive and cumbersome. The validations on data entry seem to miss the fact that the end goal is a valid application to the state. The approval process is too lengthy.