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Sobre PagerDuty

Software na nuvem que conecta pessoas, sistemas e dados em uma única visão para dar visibilidade e inteligência útil de todas as operações.

Saiba mais sobre o PagerDuty

Vantagens:

Good features, integration with third party monitoring, customization on monitoring and alerting modes.

Desvantagens:

Confusing why there are schedules, teams, rotations etc. too much burden and it’s not simplistic to setup for first time use. Setting overrides and viewing on call schedule should be at the forefront.

Notas do PagerDuty

Pontuação média

Praticidade
4,3
Atendimento ao cliente
4,3
Recursos
4,4
Relação qualidade/preço
4,2

Probabilidade de recomendação

8,7/10

O PagerDuty tem uma classificação geral de 4,6 em 5 estrelas com base em 210 avaliações de usuários no Capterra.

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Filtrar avaliações (210)

Brian
Brian
Senior Network Engineer, EUA
Usuário do LinkedIn Verificado
Serviços financeiros, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Top tier alerting system

5,0 há 4 semanas Novo

Vantagens:

It allowed me to setup any kind of complicated 24/7 scheduling across the team with backups and escalations.

Desvantagens:

Some parts of the interface were a bit hard to navigate, but this was minor and not that bad.

Boyang
Junior Data Integration Developer, Canadá
Serviços e tecnologia da informação, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

A Modern and Reliable Incident Management Platform - PagerDuty

5,0 ano passado

Comentários: We have been using PagerDuty for a few months now and have been really pleased with the experience. The incident response capabilities have been invaluable in helping us quickly address any operational issues. The user interface is easy to use and the integration capabilities have been especially helpful. We have experienced a few hiccups with customer support, but otherwise our experience has been positive.

Vantagens:

PagerDuty is a modern and reliable incident management platform that has simplified the way our team deals with operational issues. It has an intuitive user interface that makes it easy to navigate and manage all aspects of incident response. It also provides detailed insights on incidents and their root causes, allowing us to quickly identify and address any issues. The integration capabilities have been especially helpful in allowing us to quickly integrate into our existing systems and processes.

Desvantagens:

The only downside we have encountered with PagerDuty is that the pricing can be somewhat expensive for smaller businesses. Additionally, the customer support could use some improvement, as responses are sometimes slow.

M. Serhat
Senior Software Engineer, Alemanha
E-Learning, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

On-call software with rich features

3,0 há 4 anos

Comentários: I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Vantagens:

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Desvantagens:

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Avaliador Verificado
Usuário do LinkedIn Verificado
Bancos, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Monitoring for events made easy

4,0 há 4 meses

Comentários: From simple to difficult tasks, leveraging PagerDuty functionality was easy to figure out. We needed to expand our event monitoring and shore up our major incident detection and PagerDuty gave us a backbone to make that happen. We have reduced false positives a result of increased visibility through call outs and ticket trends. We have improved executive awareness of major incidents, their impact, efforts to resolve, and MTTR. All positives.

Vantagens:

From simple to difficult tasks, leveraging PagerDuty functionality was easy to figure out.

Desvantagens:

On the surface, it seemed to basic a tool for our needs causing us to research other more expensive tools.

Kenneth
Devops Engineer, EUA
Serviços financeiros, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

PagerDuty : A solution to almost every problem you didn't know you had yet

5,0 há 4 anos

Comentários: The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Vantagens:

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Desvantagens:

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Derek
Incident, Problem and Service Level Manager, Austrália
Software, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great solution for on-call and incident management for any organisation!

5,0 há 4 anos

Comentários: We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.

Vantagens:

PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.

Desvantagens:

It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.

Pankaj
Engineer, EUA
Mídia digital, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Great product, helps us a lot

5,0 há 4 anos

Comentários: As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack.
You could add snooze option to the slackbot, that would be awesome!

Vantagens:

- The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural. - Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me. - Slack integration

Desvantagens:

- Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that. - Some important features are hidden behind a higher tier plan, eg: analytics.

Tom
Tom
President, EUA
Varejistas, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Helps me sleep at night

5,0 há 4 anos

Comentários: PagerDuty keeps my entire team in the loop when something goes wrong with our app. We couldn't deliver the level of service that we do without PagerDuty

Vantagens:

I love that Pagerduty has integrations with all of the application monitoring tools that we use. If anything starts to act up, Pagerduty makes sure we are aware of it.

Desvantagens:

Nothing really. The pricing is fair, the reliability is flawless.

Chris
System Engineer, EUA
Software, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Pager Duty

4,0 há 4 anos

Comentários: Helps monitor critical systems and alerting

Vantagens:

The alerting, even when you turn the volume down on your phone if an alerts triggers the volume will get turned back up for that alarm

Desvantagens:

After a few years the price started to increase.

Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços financeiros, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

PagerDuty make it feel more like a pleasure than a Duty

5,0 há 4 anos

Comentários: Surprisingly easy to setup rotating schedules, schedule maintenance window exceptions, and have alerts triggered from many sources including email. No one on call can say they didn't hear their phone anymore.. you will be phones, emailed and SMS messaged.. and it will loop until you (or someone else on rotation) knowledges the issue.

Vantagens:

Easy to setup. Trigger alerts via emails. Good interface. Integrates easily with MS Teams. Rotating schedules for multiple team members. Easy to make schedule exceptions. Easy to acknowledge alerts via email, phone, app or SMS.

Desvantagens:

I can't really think of any Cons. I really enjoyed getting this setup and benefiting from the easy alerts.

Danny
Sr. Software Engineer, DevOps, EUA
Publicidade e marketing, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

An Excellent Service for Orgs with complex alerting needs

5,0 há 4 anos

Comentários: PagerDuty has met all of our needs to-date. We reassess vendors regularly, and have yet to try someone else.

Vantagens:

PagerDuty has an incredible featureset that spans just about every "on call" use case you could dream up. They highlight new use cases regularly in blog posts and Account Management is pretty solid.

Desvantagens:

Pricing is far higher than competitors which makes it a tough pill to swallow with annual billing. There's not much focus on controlling costs and very little leniency on things like prorating user seats if we have a new hire (it appears to be billed as a full month). With the highest price point in the industry, Account Managers usually have leniency to retain customers by avoiding these nickel-and-dime approaches to billing.

Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços de informação, 1.001–5.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Best Incident Response software in the market!

5,0 há 2 anos

Comentários: PagerDuty is an amazing software and a must for support projects which deal with high severity tickets and tasks. It is very useful in keeping track of the tickets and in ensuring there is not a miss in working on the tickets within the stipulated time.

Vantagens:

PagerDuty is very important in projects that deal with tickets, incidents, and tasks that are bound by service level agreements. This is the case in all the 24*7 projects. The PagerDuty administrator can allot different severity tickets to the PagerDuty and specify the method by which the users can be notified about the same. The PagerDuty provides different ways of notifying the user: Via email, SMS, or call. The best thing about this software is that if the user does not respond to the ticket on the PagerDuty portal within a specified time, it will send the user an SMS. Then, if the user still is unresponsive to the ticket, a call will alert the user to work on it. This process ensures that high criticality tickets are not missed. In this way, SLA breaches are avoided and so are escalations.

Desvantagens:

There are no major drawbacks to using PagerDuty since it is very useful software. But, at times when there are multiple administrators handling the software, if one administrator makes changes to the setting of the software, the other administrators might not be notified of the changes. This might cause a confusion between the users and the alerting process.

Soumya
Platform Operations Engineer, Reino Unido
Serviços e tecnologia da informação, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Does way more than what is on the box if people knows to use it.

5,0 há 4 anos

Comentários: Overall its been amazing and always a friend of operations team now spreading to development teams.

Vantagens:

- Setting up override is 30 seconds task. - Reminder of when Im going on-call and my own notification settings is a life saviour. - Slack integration - Api integration - Postmortems made easier. - ITIL followed in the core in an automated fashion making incident management a cake walk.

Desvantagens:

- No way to export the schedule to excel. Only option is to do a calendar export. Which is not what a team lead or manager will want to do payroll. - Would be nicer to have billing based on number of schedules/services rather than number of users as we are in a devops world where all need to be able to login/resolve alerts. This forces teams to limit access taking them away from being "devops". - I am not a big fan of the schedule UI. It will be nicer to have days separated with lines on the rota. - In general the amount of invested on this tool is very minimal by a user, so it is worth simplifying schedules and services for people to understand it easier. The word service itself is misleading for the users.

Sara
Client Success Manager, EUA
Telecomunicações, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great for On-call

5,0 há 4 anos

Comentários: Great!

Vantagens:

I like that we can easily resolve through the app.

Desvantagens:

I don't like that we can only have 3 users.

Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços financeiros, 10.000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Best incident reporting tool

5,0 há 2 anos

Comentários: Pager duty has been keeping us out of major incidents for a long time. It lets us to come up with alert content with HTML57markup, so anyone can understand it.

Vantagens:

I really like its incident reporting feature and integration. It is very easy to integrate any system with Pagerduty. Apart from its email, it can notify in other communication platforms as well, which makes it very convenient to browse through its history and configure custom alerts.

Desvantagens:

It's alerting feature is good and it can alert immediately. At times we receive alerts due to transient failure which could be ignored. So It will be great if we could have aggregate and process the datapoints before sending notification.

Ross
Senior Software Engineer, EUA
Serviços ao consumidor, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Hello from an SRE

4,0 há 4 anos

Comentários: PagerDuty is a service which allows my job to wake me up at 3am to be sad about malfunctioning computers. This means that PagerDuty is both something I rely on and low-key resent. It does its job well, and I yearn for the day when our stack is robust enough that I never have to remember PD exists ever again. ;-P

Vantagens:

PagerDuty lets us centralize our notifications, with a good and reliable degree of user control over how pages are delivered. It integrates well with a vast panoply of other services. PD is reliable on iOS, Android, and via SMS and phone.

Desvantagens:

Managing calendars via the web UI is phenomenally hard, especially for modeling rotations of any complexity. For instance: we do a primary/secondary incident command rotation, in which the secondary handles day-time on-call and the primary handles off-hours. Currently, this requires us to model four different escalation policies, which would be horribly complex to manage *without* having teams in three time zones, which we do. We also suffer during outages for the lack of a "acknowledge all incoming pages" button. As an incident commander, when I'm trying to manage comms around incidents and system failures, having to *also* manage a pager going off every sixty seconds is, at best, horrendous. We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.

Saurabh
Engineering Lead, Índia
Serviços e tecnologia da informação, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Excellent tool

5,0 há 4 anos

Comentários: We have been able to create escalation chains because of which we are not missing any alerts now. With the reporting feature, we are able to target are the most common issues and bring the count down.

Vantagens:

As a 24x7 operations team, we heavily rely on Pagerduty to route alerts from a number of our monitoring systems to the right person in a shift. Pagerduty provides with API integrations with almost all major monitoring tools to make the setup really easy. We also use the reporting feature to do an incident review to look back on what were the alerts that happened over the week.

Desvantagens:

UI for creating schedules is not too user-friendly. Yet to explore all features but so far so good.

James
Senior Technology Vendor Manager, Reino Unido
Serviços e tecnologia da informação, 5.001–10.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great but complex pricing and add-ons

5,0 há 4 anos

Vantagens:

PagerDuty has helped our business bring global teams onboard as we've completed several acquisitions this year. We've found onboarding to be easy and pain free.

Desvantagens:

The billing model and optional extras are both confusing and expensive. With over 500 users on our account, if I want just a select few to be "Super Admins" with access to the advanced analytics, I can't. I would need to upgrade all 500 users at a tremendous amount of money. I think PagerDuty need to do a better job at user segmentation and profiling, allowing upgrade and bolt-ons for selected users only.

Trevor
Software Engineer, EUA
Produção audivisual, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

PagerDuty keeps my team on point

5,0 há 4 anos

Comentários: PagerDuty has been instrumental in notifying my team when problems arise.

Vantagens:

Integration with monitoring software is extremely powerful. My team integrates PagerDuty into Slack which increases the visibility for the times other team members are not on call. The ability to auto-resolve issues on PagerDuty when the monitors become healthy increases my productivity (especially when I want to go back to sleep, haha!).

Desvantagens:

PagerDuty cannot penetrate do not disturb mode on my iPhone. This means I have to turn off other notifications on my phone when I sleep. A minor annoyance for an otherwise great product.

Drew
Manager, EUA
Hospitais e Saúde, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

PagerDuty

5,0 há 4 anos

Comentários: The software and infrastructure that we support are mission critical to our clients. We need to be able to detect and alert our urgent response team as soon as we have an issue. PagerDuty has given us the flexibility to provide that high level of support and is flexible to meet our needs in terms of rotations and routing of issues.

Vantagens:

I love how easy PagerDuty is to configure and it's flexibility to support a number of escalations, services, and rotations. We've used PagerDuty for quite some time now and although no one loves to receive an alert it has revolutionized our ability to provide 24/7 support to our clients. The email and API integrations allow us to customize when we receive alerts and who they are routed to. Working smarter, not harder.

Desvantagens:

N/A - For real, I really like this software

Kevin
Software Architect, EUA
Usuário do LinkedIn Verificado
Internet, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: GetApp

Solid solution for on call devops

4,0 há 5 anos

Vantagens:

Pager Duty overall is a great solution for handling on call escalations for server and environment issues. It makes it easy to integrate with third part solutions to generate actionable alerts for on call engineers. If you are using a product that doesn't natively integrate with Pager Duty (which is rare), you can use their email integration to submit issues that way.

Desvantagens:

The interface for adjusting the on call schedule could be improved - when updating a schedule to cover an engineer while they are on vacation, it can be really confusing to setup.

Avaliador Verificado
Usuário do LinkedIn Verificado
Seguros, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Easy to setup and go live almost after a purchase of license

5,0 há 4 anos

Comentários: As we are an online business, it's very critical to know if the site is down at the exact time and the team can immediately investigate the issue.

Vantagens:

Easy to go live and setup. As soon as the account is set up, the configuration of services was really easy to setup. We've integrated PagerDuty with our existing Dynatrace platform, and the monitoring and alerts are very accurate.

Desvantagens:

As this a user-based subscription, we're quite limited to make a group or shared account. It'd be great if there's flexibility in having more users to the account.

Filip
Filip
Software Engineer, Polônia
Usuário do LinkedIn Verificado
Usou o software para: Mais de um ano
Fonte da avaliação

Making sure you're up in the middle of the night

4,0 há 6 anos

Vantagens:

While not super easy to setup, it's generally a one time things. Once you've configured PagerDuty you're free to explore all the integrations available. We use it connected to our AWS monitoring, DataDog, Rollbar and bunch of custom integrations. PagerDuty also helped us reduce to amount of alerts - it's easy to go to far, and being woken up in the middle of the night for something completely irrelevant helps you make better decisions about platform monitoring.

Desvantagens:

Not all the escalation rules are clear. Editing schedules could be easier - if you do that on a one-off basis it's usually by trial and error.

Abhishek
Member of technical staf, EUA
Serviços e tecnologia da informação, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

PagerDuty to the Rescue

5,0 há 4 anos

Comentários: Really good, anywhere I go I would recommend PagerDuty .

Vantagens:

The intuitive user interface along with the supported apps on all other platforms really help in keeping track of events. Moreover PagerDuty has never been down which really speaks a lot about the effort that goes in to making this amazing piece of software

Desvantagens:

I cannot subscribe to a specific type of pager, or pagers which should get escalated to only me instead of the on-call person.

Avaliador Verificado
Usuário do LinkedIn Verificado
Saúde, bem-estar e condicionamento físico, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Achieving zero downtime and 24X7 oncall made easier

5,0 há 3 anos

Comentários: Overall experience has been very seamless. Very easy to setup and use. But a little on the expensive side.

Vantagens:

- Easy Integrations - Simple User Interface, very easy to navigate - Lots of features and functionalities - Very easy to setup - Schedule creation and setting up rotation

Desvantagens:

Pagerduty is definitely the leader in this space, but it is fairly expensive and hence we have started looking at other options.