Avaliações do MyRec.com

MyRec has been a wonderful program for our department!

Comentários: Ease of use for myself and the public, lots of customization options, digital sign in and sign out creates a permanant record that can be accessed by all my instructors.

Vantagens:

The software allows for quick and easy creation of simple activities, while still allowing you to really customize activities when it is required. Our old software got so many complaints from our users. With MyRec, the most common thing that I get is that someone forgot a password. We surveyed our customers from our summer program, and on a scale of 1-5 (with 1 being the worst) MyRec got all 3-5 and not a single 1 or 2. I highly recommend the software to other departments. Customer service is top notch and has been able to answer all my questions, even if they are complicated and abstract.

Desvantagens:

While there are a lot of options to apply discounts to programs or people, there have been a few times where they way I wanted to apply a discount didn't work (ie, a discount for signing up for multiple days of a program). There have been work arounds and customer service has always been great with helping me.

We love MyRec

Comentários: The customer service is exceptional. Any time I call, the staff are polite, patient and kind. I came from another town where they had already been using MyRec and when I started last year in Brookfield, we switched to MyRec from another platform and our department is so happy with all of the options MyRec provides. It makes our lives easier!

Vantagens:

I love how easy it is to monitor program registrations.

Desvantagens:

Users always have trouble recovering their password. We get complaints that the website is "too confusing" and not user friendly.

Myrec.com review

Vantagens:

Account management - easy to help customers reset passwords and help with payment history We like the digital sign in/out

Desvantagens:

Email blasts Registration steps- overly complicated with disclaimers Custom forms Overall look of our site Unable to save payments or enroll customers in automated payments

Good company with solid customer service

Comentários: Good. Not perfect for a non-traditional entity like us. MyRec is open to suggestions for improvement, which is great. And we are generally able to work around things if they can't grant our requests for edits, etc. Cost is quite affordable. *One of the questions on this survey asks for what purpose we use the site. I chose "registration" but it's really more like "other". We use MyRec for products and events.

Vantagens:

Support is easily available. Everyone we've delt with is friendly and helpful.

Desvantagens:

1) MyRec is designed for Park And Rec depts., which is fine, but it would be great if it was more user friendly for non-traditional clients like us. 2) MyRec can be a little clunky. This includes the language that they use. For example, when referring to a product, “pick-up instructions” would be a much better term than “acquisition instructions”.

MyRec Rocks!

Comentários: I love MyRec. It is very easy once you get the hang of it. It is very easy to find help from Customer Service when you do get stuck or confused.

Vantagens:

I love how helpful the Costumer Service Reps are when we get stuck or have general questions. Many times they have helped me untangle puzzles I thought were not solvable! They always have a pleasant voice and are very patient.

Desvantagens:

Just the few things I mentioned in my review. The biggest one being that I would love for their to be a report for member birthdays.

Long time user

Comentários: Great. It has helped myself and our department tremendously.

Vantagens:

Having the ability to have registrations, balances, contact info etc. all in one place. The ease of finding financial reports is great. Someone is always available to talk to about issues. Access to members through text and email blasts.

Desvantagens:

Some of the registration processes can be difficult for users. The one way input method for various programs. It's not always a one size fits all. I wish it was easier to edit payments.

MyRec makes a one-woman-operation possible!

Comentários: My overall experience with MyRec.com is just awesome. I am a one-woman-operation and this system allows me to do what I do each day. If I need help, I dial the phone and get immediate assistance and a pleasant interaction.

Vantagens:

I like the ease of registration for recreation programs...soccer, basketball, piano, art-literature, lacrosse, dog obedience, etc. Events - July 4th, parade registration, concert in park...it's all right there to see. Need an email blast to everyone - send it out. Cancelling a class and need to update the cost? Easy-peasy. If I need help, I call and get 100 percent knowledgeable, pleasant, step-by-step help and feel good about learning something new.

Desvantagens:

Must confess, I can't get the photos from my phone set up correctly (and quickly) when adding a new program, but I simply call and get awesome support and usually a pleasant or inciteful conversation that propels me.

MyRec.com is great!

Comentários: Overall, we love myrec and are happy to be using the site! The registration process is simple to figure out.

Vantagens:

MyRec is very easy to use on the management side. Customer support is always available to answer calls and help to the best of their abilities.

Desvantagens:

I would like to see an app at some point for MYREC, as most people use their cell phones these days.

MyRec Review

Comentários: Overall, my MyRec experience has been good. The customer service is phenomenal and are always able to fix my issues.

Vantagens:

I like the ability to create a variety of different program types and the ability to set specific details for each activity.

Desvantagens:

I find the finance tab difficult to navigate and to understand past payments. If a refund is issued, it is posted to the original invoice instead of a separate line item.

Dated design + features

Comentários: It has worked ok on a basic level. But the more that we've tried to do with our rec department, we keep running into road blocks with Myrec not meeting our needs.

Vantagens:

The functionality for our camp registration and billing works the way we need it to.

Desvantagens:

The design and features of this system are archaic.

Amazing Customer Service

Comentários: Amazing so far.

Vantagens:

Easy of use, great price, amazing customer service and functionality.

Desvantagens:

So far not much, there are some financial reporting we would like to see, and fixes around waitlist notifications, but most everything we need is in MyRec.

Avon Lake Recreation

Comentários: MyRec has been good to work with and is user friendly.

Vantagens:

Cloud based. Easy to use. Customer friendly.

Desvantagens:

Overall look seems to be a bit dated.

Review

Comentários: great. everyone i talk to is kind and helpful, just wish they updated features faster

Vantagens:

Easy to get help when neededeasy to understand

Desvantagens:

a bit outdatedmany simple features are missing that would make it much better

MyRec is perfect for what we need

Comentários: Before MyRec, I was a one person recreation department that used paper forms for registrations and triplicate forms for rentals. We had a paper calendar and a HUGE binder for each of our rental facilities. I needed a cart to transport them. People would call in to the office multiple times for one rental. With MyRec, they can answer most of their questions online. The amount of phone calls has dropped which frees up time for other planning/programming. Getting MyRec was like adding a staff position.

Vantagens:

MyRec offered the features that we needed. The system is easy to use and update. MyRec's staff is always available to help when we get stuck - but they also have a great help section with videos and step by step instructions.

Desvantagens:

Some of our residents have a bit of a learning curve with getting their account set up. Once they figure it out, then there seems to be less calls to us for help.

Town of Bedford Parks & Recreation Department review

Comentários: Enjoy working with MyRec and all the customer support we have had over the years. When we got this software it was 2005 and we were going from a pen/paper registration session to allowing the customer to be self sufficient with ease to register for programming. I also like how our community events such as "Summer Concerts in the Park" can be updated when a new date is added for members to view or other community events for example "Memorial Day Parade".

Vantagens:

Participants open their own accounts and can register for programs on their own. Ease of printing out a roster of participants for an instructor.

Desvantagens:

Any difficulties I have had usually were user (me) error and your Customer Service always helped me out.

Comparably better!

Vantagens:

Easy to use on the back end. Like all the choices given once the choices were understandable.

Desvantagens:

Not user friendly on the sign up side.

MyRec is way to go for Recreation Management!

Comentários: I enjoy using the MyRec software. It is a great tool for recreation departments. I highly recommend it to anyone in the field.

Vantagens:

Easy to use, eliminates hours of record keeping/filing, and paperwork. The system is customizable. Customer support is top notch. They are constantly updating and improving the software using feedback and ideas from the departments that use the software. If there is a function that you need and is not available, they will try to add that function in. If there is a question that the representative doesn't know the answer to, he/she will look into it or test it out and get back right away.

Desvantagens:

Sometimes updates happen and I don't know about them. MyRec always sends updates out though so it is just a matter of looking it up or giving them a call. Sometimes there is an option that I think does one thing but does another. Their customer support team is always willing to help whether it is a complicated matter or a simple one.

MyRec gives the best Recreation Software bang for your buck!

Comentários: MyRec is a great software product and their customer service is excellent. We know their staff by name. They are always immediately available and have talked us through every question. More than once I have called to say, "I'm stuck and don't even know quite how to put this into words..." and they have figured out where I had trouble and helped me find solutions.

Vantagens:

We carefully considered four products before choosing MyRec, which was the least expensive option. We chose well! MyRec can handle just about everything we need. In the six or seven years we have used it, there have only been one or two times when an issue came up where they did not have a solution. The software is intuitive and very easy to use from Day One, and their excellent customer service helps us immediately whenever we have a question. The other recreation software products we had considered might have had a few more bells and whistles, but truly MyRec has been able to offer everything we really need and we have saved a ton of money over the other products.

Desvantagens:

I was looking for a particular financial report a few months ago and they were not able to provide the data I was seeking. Only a couple of times has this happened in the six or seven years we have been using MyRec.

We love MyRec!

Comentários: Staff and customers really like the ease of use and all the features of MyRec. We were able to simplify disbursement of information and cut expenses at the same time. Thanks MyRec for all these amazing features like text message/email alerts, newsletter distribution, family calendars and more.

Vantagens:

The product is very easy to use. The ? help and the ability to call if/when an issue may occur= 100% resolution every time. I love having a picture posted for every program, ability to create custom forms, and all the different options for shelter rentals is amazing.

Desvantagens:

When looking at the facility calendar and then going back- it takes you to the current month rather than the month you were looking at. Ex- if I am looking at the October calendar but switch facilities- it will take me back to the current month. When I plan things out 6 months in advance- this is slight inconvenience. A hovering dialog box would be great on the calendar too. When look at a reservation- just being able to hover over it on the admin side to see the details rather than opening and closing the reservation.

Director's review of MyRec

Comentários: I have been involved with My Rec in two communities and have found it to be so relevent to the work that we do here. As MyRec has grown, I have noted that sometimes newer customer support people have not had answers as quickly, and may need to call back with a solution.

Vantagens:

The reports it generates, the ease of learning the basics of it for any staff person has been a key selling point. Many of the functions are very intuitive and I really appreciate the types of reports it will generate.

Desvantagens:

Very minimal - often when we have asked for upgrades or improvements, the MyRec staff have accommodated us. We would like to be able to send out emails to residents only, and we don't believe that to be a current option. For the reasons we need to use it, there seems to be a way to make it functional over-all.

MyRec Review

Comentários: So easy to get to reports needed for presentations, or to have a call with someone to help me navigate to get that report. Any time I've needed help, I have typically been directed to where I need to go with relative ease and patience -- because sometimes I have the same question multiple times or annually!

Vantagens:

By far, the most user friendly software I have used. I have been with other towns and companies and the software has been difficult to navigate, tough on the consumer and often was frustrating. The MyRec software was easy to get setup, easy to navigate and was and is extremely easy for our customers to use and navigate.

Desvantagens:

Probably the only thing right now would be the ability to make doing large batch refunds easier. This only popped up because of COVID-19, but the ability to do refunds for an entire class at once vs. doing them individually would be ideal. I have some programs with 60-100 participants and doing individual refunds is time consuming. Other than that, no major complaints.

myrec review

Vantagens:

the constant updating and changing to make the software more geared at parks and rec department

Desvantagens:

i wish there was a way to hold the start and end dates when searching for a past program. We do this a lot to create the new sessions and every time you move to a new page you have to redo the search dates. I wish it could hold it for a certain amount of time

mixed reviews

Comentários: Has the bones, I have great difficulty navigating.

Vantagens:

The MyRec software certainly has it's benefits. The registration process for users. reports and scheduling.

Desvantagens:

Hard to navigate from one screen to the next. frequently have to click back to a starting point and redo the process completely over, instead of being able to click a link on the page or use a back/return option. Seeking a highlighted option to perhaps get you to where you want to go is at time frustrating. the option of cancelling a program does not exist and refunding registrants is cumbersome. Additionally emailing and entire program require each activity to be addressed separately.

MyRec for all your Recreation software needs

Vantagens:

The MyRec software is very user friendly, and they have phenominal customer service.

Desvantagens:

It would be helpful if we could import or pair calendars with other community organizations

Great Program for Municipal Recreation Departments

Comentários: Overall, we are pleased with MyRec and are continuing to learn how to use the program to best meet the needs of our Department.

Vantagens:

Overall it is fairly easy to use and understand both from the management and public side. We like that we can build the custom forms to capture all the additional requirement for our registrants and that is easily applies to future registrations for the time period in which we designate.

Desvantagens:

There are some inconsistencies between features (i.e. between Standard and Advanced program set up) that can be a bit challenging. We've run into some issues with fee adjustments, exporting rosters especially those with custom forms, and a couple other small issues. We wish the 'printable form' version of registration check out included custom forms/questions so that we could have all required registration information on one page.