Avaliações do ResNexus

ResNexus is our partner in business

Comentários: The training was smooth. If we have questions or problems, they are resolved quickly.

Vantagens:

The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly.

Desvantagens:

Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy.

Trust & Feature Rich

Comentários: It's been spectacular. They do it all very well; functionality, features, & support and when there's room for improvement, they manage that well too.

Vantagens:

I have full faith that whatever feature is technically possible to make the product more robust and capable, the ResNexus team will do it before anyone else. They seem to set the standard for the others to catchup to.

Desvantagens:

Only that the very valuable "Academy" is in winter in Utah. But I understand why.

The Best customer, from a property management system (PMS)

Comentários: I've been a customer since 2006 and have not found any reason to sue any other service.

Vantagens:

ResNexus offers its Red Carpet service, English-speaking customer support personnel, and comprehensive services.

Desvantagens:

Nothing to speak about. I have not met the minimum

Good with some bad

Comentários: Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.

Vantagens:

I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.

Desvantagens:

If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate. Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work. The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone. I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting "accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.

By far the best booking site I've found, and a keeper

Comentários: Fantastic overall. This is my third booking site I've used, and by far the best. After two disappointing previous reservation systems with competitors, I'm very happy with ResNexus and plan to use them for the long term!

Vantagens:

Customer service is very responsive, you get to speak to people who are familiar with your property and who have an ongoing relationship with you. I like how they integrate dogs into the reservation booking process. I love how they also link the booking site into your website. Overall, I really am very happy with ResNexus!

Desvantagens:

As they are an American based company, not all of their systems are available or configured to the international market - such as POS and displaying dates month/day/year instead of day/month/year. But hopefully they optimize for international properties as they expand more beyond the States.

Best software and support I have ever used

Comentários: Been a few years since I signed up with them and can highly recommend this company for a business like mine, vacation and short term rentals.

Vantagens:

The Red Carpet Specialist [sensitive content hidden] I have had since the beginning has always been there for me when I needed help/questions - an amazing contact!! The tech support has either answered or called back within minutes to fix any problems. Only 1 time was this critical and they had me back up and running with in a very short time.

Desvantagens:

Absolutely nothing, service has been beyond my expectations.

Enjoy the Professionalism

Comentários: Resnexus has been amazing to work with over the years, especially with us newly acquiring our bed and breakfast

Vantagens:

I like the personal attention to our needs

Desvantagens:

Really not anything. I do get excited for upcoming options they have announced.

long-time client

Comentários: We were one of your first clients. I think since 1999.

Vantagens:

Easy to use. Support helpful and easy to reach.

Desvantagens:

cannot upload address data to QuickBooks Online

Nes Rexus is a good system but the best thing is the Customer Support

Comentários: Overall good. I was not happy with the training should have focused more on operational functions. My manager made errors on outstanding balances reports

Vantagens:

Good support and service, System easy to use

Desvantagens:

System needs some experience to learn, More effort needed for new users

Starlight Lodge North Conway

Comentários: Very very user friendly and easy to navy

Vantagens:

It’s very user friendly and the customer service is wonderful

Desvantagens:

We haven’t found an issue yet with the system

Best option for the features and price on the market today

Comentários: Been almost 3+ years and we have loved the progress and the updates that this platform has implemented. Keep up the good work.

Vantagens:

Allows our business management to be accessed from anywhere, which is the most important feature for a manager, like myself, and the ability to be used on mobile device or simple desktop computers

Desvantagens:

Wish there was a better market/retail module versus the current lightspeed restaurant or the integrated one that is currently available. Try to get lightspeed. Retail option would be awesome.

Revenue management for RV Parks/Resorts

Comentários: From the beautiful map and website they are creating to the one on one training you receive, ResNexus ticked all of the boxes for us. Thank you [SENSITIVE CONTENT HIDDEN] The ResNexus team turned what could have been a nightmare into a piece of cake.

Vantagens:

While new software programs can be intimidating, ResNexus is user friendly even to someone that has never used any type of booking/reservation system. A cloud based, multi property system and an integrated website means better customer retention. As well as being able to view and export revenue or occupancy reports on the go if needed. Individual log-ins with separate security clearance for multiple users means our GM can run a more secure staff.

Desvantagens:

To date only two. 1. There is not a choice of Director or Owner listed for security clearance. GM is the the top . I would like to see a more graduated clearance. All access for Owner or Director, then slightly less for a GM. 2. The ability to integrate with a gate system.

Website Review

Vantagens:

We really liked that ResNexus had the option to build our website as part of the package. When looking into other hospitality software, often times the website was not included and the costs involved would not have been feasible for our small company. The website is relatively user friendly and our programmer, really took the time to listen to what we wanted for our business. He was not who we originally started with, and the curent programmer came in at a time when we were behind schedule and got things back on track and developed something we were truly happy with.

Desvantagens:

The website is sometimes a little limited with its widgets and customization's unless you know how to HTML code, which we do not. However, our programmer and ResNexus support were helpful to try and achieve some of the specific requests that we were looking for. We have been told a couple of times that what we were requesting would make sense and it has been passed along to the tech support as something to look in developing, which is great, but we received this answer more than a couple of times which means we were limited as to what we were really hoping to achieve sometimes.

A great booking engine

Vantagens:

ResNexus implemented the use of website building and design. They provided a multitude of features that allow my guests looking at my website to have greater ease of navigating through my website to view our rooms and amenities, prices and complete the booking independently from a computer or phone. Their customer service is beyond excellent. Every support staff is extremely knowledgeable of the system and can quickly and easily resolve any issues I have. They are also patient in teaching me the steps to make those changes. I also feel like their website templates allowed me plenty of options and it is much cleaner and more user friendly. They expanded allowing us to connect with other booking engines such as Airbnb, the calendar merge immediately and I've never had an issue.

Desvantagens:

We have recently purchased a very small resort, which is why we started using ResNexus, so I work my primary job full time as well. It is difficult for me to connect with them during their hours, I wish they had evening and/or weekend support.

Complete and User Friendly Software

Comentários: Resnesus is more than a complete and balanced software package. Emails, Advertsing and customer service have really been such a blessing! The staff is easy to work with and so professional and helpful. They are great to help you when you can't figure something out and know how to fix it quickly. Proficient and helpful staff.

Vantagens:

This software allows one to untilize it to its fullest functionality! Meaning, it is user friendly and there is nothing that we can think of that it doesn't do within the realm of a motel software for our 30 unit motel.

Desvantagens:

No issues. Continual improvements are made that make a difference in the overal operation and use of the software.

Everything I need in one place

Comentários: The staff is personable and skilled in their roles. Resnexus is continually creating new ways to grow my bottom line.

Vantagens:

All in one marketing, reservation and reporting, ease of use and mobility allows me to operate seamlessly, with a professional image while operating anywhere I need to be. I tried other systems for less money but saw my numbers increase significantly with my return to Resnexus.

Desvantagens:

Initially I didn't want to make the investment. It is well worth the money.

Extremely happy with our decision to use Resnexus as our property management team

Comentários: Love it and highly recommend them! They put the power of your own mind and vision for your property in your own hands. They are there to guide you when needed. Great webinars and they really are a value-added business partner. I have seen it in our sales and our guests' improved experience both booking online and while on our property.

Vantagens:

The software is pretty straightforward and has a ton of functionality that my past software provider did not offer....I really love the ability to manage my inventory showing to third party sites, the rate I show to these third party sites versus my rates on my own site, as well as, my room room availability is seem-less between Resnexus & those third party sites (Booking & Airbnb). Really utilize the minimum night settings and ease of adjusting rates both through yield optimization functions and ease of use for rate changes both by date, room type, or specific rooms. We have added their website service and text messaging service. Since joining Resnexus we have added more and more functions, thankfully, because they do such a great job and are a pleasure to work with.

Desvantagens:

Some of the templates can be tricky to work with but customer support helps and will do what you ask, if you have patience...which I sorely lack. In that regard they will take the time to show me how to work with the code/website/etc and take as much time as I need. So really not a con...

It's getting better with time

Comentários: I have grown to really appreciate their dedication to making the system better and better. I appreciate the reporting functions they offer and feel as though I can understand the progress my business is making easily with their reports. They also offer an annual teaching course that I do recommend their users take part in, as it helped to get my grievances to the parties that need to know.

Vantagens:

I like that the software does offer a great deal of reporting, and visually it is easy to understand.

Desvantagens:

There are small details and functions I wish the software had capability for - the customer service team does take feedback back to their creation team with hopes to see fixes. I wish I had more control over some visual cues that the system could include that would make "at a glance" views more detailed and informative. In a fast paced, multifunctional operation like ours it is best for us to be able to make judgments as quick as possible so we can move onto the next task quickly - it helps us focus on the guests. So, I wish this system offered more control when it comes to that. The support team is great and does work well. The management team - or their "red carpet" team - is not as responsive as the general support team.

Resnexus hit's the spot!

Comentários: ResNexus solves common business problems related to booking and reservation management by preventing double bookings, automating manual tasks, improving communication with guests, and providing valuable data insights. The benefits businesses realize include streamlined operations, improved guest experiences, increased revenue, and enhanced decision making. ResNexus simplifies processes, minimizes errors, and optimizes efficiency, resulting in a smoother operation and increased customer satisfaction.

Vantagens:

ResNexus has significantly simplified my business's booking and reservation management process. Its intuitive interface allows for easy navigation and setup. The comprehensive reservation management system handles bookings, check-ins, and check-outs seamlessly, while automating guest communication. Integration with third-party platforms saves time and reduces errors.

Desvantagens:

Although they have rolled out a mobile application for the system it is in the beta stages. the absence of a dedicated mobile app limits the convenience and flexibility of accessing ResNexus on the go. While the platform does offer mobile access, the streamlined app would enhance the user experience and make it even more convenient for users who frequently need to manage reservations and bookings while away from their computers.

Great tool with the best reports

Comentários: Reports are great and actually useful.

Vantagens:

Outstanding and prompt customer service. The reservation system is so easy to use both for phone reservations & guests online. Several guests comment on ease of use and professional appearance.

Desvantagens:

Under units/rooms in settings I wish there was a Suites (currently room, cabin, campground)

Best Yet

Comentários: I really like Resnexus and wont be looking elsewhere for a very long time.

Vantagens:

We have been using Reservation Nexus (Resnexus) for many years. They have been keeping up with the times and making changes to fit the market on a consistent basis. The web designer is easy to use and brings our website to the forefront of the competition. The have the best team for support. They work right with you to solve and issues and fix things asap.

Desvantagens:

The only thing I have been complaining all along about is the fact that new reservations do not 'pop up' for us to know there is a new reservation. This would be super helpful especially for last minute bookings. It is not feasible to keep checking emails or going into Resnexus Search to look to see if there is a last minute booking. Having a 'pop-up' letting you know this was a feature I had on another platform that I loved about it.

Couldn't run our business without it!

Comentários: Our overall experience with ResNexus has been VERY positive. We have been impressed with their prompt customer service responses both from the tech support team and from our Red Carpet Professional, [SENSITIVE CONTENT HIDDEN]. Tech support has always been professional, thorough, and quick to response. They can't always fix some of the small issues of user interface and the like, but they will do what they can quickly and very helpfully to get you moving in the right direction, even if it is user error and/or ignorance.

Vantagens:

We use both the booking engine and a ResNexus website design and overall have been very happy with the functionality, look, and positive perception by our guests. All of the modules that we use are customizable to a great extent for our specific needs and have continued to work well for us as we have grown since our opening almost 4 years ago.

Desvantagens:

The only "con" that we have experienced is a bit of lag time in software updates regarding undocumented features. There are some feature suggestions that seem to take a while to implement and some features that have been added or modified without quite as much explanation / introduction as might have been helpful. An example would be adding photos of our guests to their master guest record.

Terrific software and support!

Comentários: The ResNexus team is very responsive and accessible. They are always improving their services to give the best product and support to their clients

Vantagens:

ResNexus is a valued partner in our company. We have been using this software for 10 plus years. The company is always innovating and improving their software to fit the needs of the hospitality industry. Their support department is awesome. I recently moved the hosting of my website to their platform which has made the software even more important to us. They have tutorials on line to assist you. Great value.

Desvantagens:

Once in while they will make a change to improve things, but sometimes this old horse doesn't like all the new tricks

Amazing upgrade from previous product

Comentários: Not only is ResNexus easy to use but the support is amazing.

Vantagens:

I love the ease of use and the support. They are also always updating and adding products/services to increase revenue.

Desvantagens:

I wish that marking emails and letters were a little easier but that's just me.

Amazing Customer Service Above & Beyond

Comentários: See first part of post for details. Overwhelmingly good software with so many amazing features and excellent employees.

Vantagens:

ResNexus has very nice, clean, easy to use features. I love using the marketing tool to create e-mails and newsletters. The financial reports and data are very useful. And most importantly, the customer service is above and beyond. Having our business coach, [sensitive content hidden] has been invaluable. He always goes above and beyond to help us, and really takes the time to understand our business. Due to this, he is able to offer us relevant advice & solutions. In our last meeting, [sensitive content hidden] was able to give us many suggestions to help us boost our reservation numbers.

Desvantagens:

One of the negatives that we have experienced involves recognizing returning guests who have formerly used OTA's. Unfortunately, this is typically because the phone number provided from the OTA is wrong [sensitive content hidden], which is not ResNexus' fault!