Avaliações do AIM

Its really easy to make reports which is good for this type of software

Vantagens:

I really like how you can easily generate reports, that's important for my business and I believe this software can do the best job of it.

Desvantagens:

I don't like that's a little clunky to use, but that should go without saying because this is super complex software we're dealing with here.

Small shop with multiple needs

Comentários: Overall the POS has helped us make large improvements to how we do bussines. In many small ways the software is inflexable and since we have an owner with a CPA he has noted that the accounting side of the software is not as intuitive as others like quickbooks. As we get more familiar with it things are making more sense but the learning curve for the accounting reports is steeper than expected.

Vantagens:

Customizing the menu system makes it easy to help new users get familiar.

Desvantagens:

The bugs that we do have often leave issues that take time to find or resolve after the initial issue is corrected.

It's a shame - good ideas, bad execution.

Comentários: There are a lot of good ideas in this software, but things like a staff that's not on the same page, and a long-awaited refresh of their base tech keep AIMsi a frustrating software package. We stay because our lesson program is to big to be handled by any other solutions we looked at, but I would advise others to hold off until their promised rebuild is released.

Vantagens:

Lesson management is good. Inventory management and sales are serviceable.

Desvantagens:

Built on outdated technology, which means the system will get slower and more bloated as your business grows. Simple ancillaries (like date lookup) require Googling to find outdated Microsoft files when you replace computers, and support won't have those files available. E-commerce is excruciatingly complex to execute; why must it be this complicated when options like Squarespace and Shopify exist? They don't require the user to learn XML to take full advantage of their features. The PO system is convoluted, the workflow makes no sense. Inventory management could stand to lose some processes to speed things up and make it more understandable. Reporting doesn't make much sense, either. But the most frustrating part for us has been the staff. Calling support is rarely a good experience; it often sounded like someone was paging through a manual to find a solution. Recently, I found out why: support is tiered, and we are on the lowest tier. I've been using this software for 5 years, and no one at TriTech offered us an upgrade. Online help files don't offer much more in the way of assistance. Navigation is clunky, and entries are often incomplete or outdated. We've also experienced the classic "sales promises features that developers say can't be done" routine. The most recent involved running their product on a Windows tablet - sales said it could be done, but later, support said it was only possible using Remote Desktop Protocol (a thing I wish I knew before I purchased the Windows tablet & an additional license). More than once, I've been scolded by sales for "not understanding how [their] software works." They require you to buy gift cards & hardware through them, at a substantial markup. I'm getting frustrated just thinking about this stuff...

Pleased!

Comentários: Overall we are very happy with AIM for our business. The tech support is awesome! They are always ready to help and super friendly. I love that they can remote in and show us what to do.

Vantagens:

We have been using the contract module side of AIM for our instrument rental contracts to keep track of monthly payments since the beginning of our business in 2004. We pulled away for a brief stint to try another company and it was a disaster. The instrument rental contracts are the bread and butter of our business. If it fails, we fail. If the customer doesn't feel like they can trust us with their personal info because the system fails, we fail. It's a reflection on us. We came back to AIM in 2019 and went all in with the full point of sale system and we've never looked back. We highly recommend AIM.

Desvantagens:

We do wish that there weren't so many steps to follow. Seems like there is a huge learning curve to this program. Once you live it and breath it like it do it's one thing. But my employees tend to make mistakes often because they miss a step. And for example: having to get out of one frame and into another one for the same customer with a different question about their account is sometimes frustrating. Also. I really wish that an email went out immediately to my rental contract customers on autopay when their card is declined. The ability is there, as they receive an email immediately when the payment goes through, but not when it declines. This would help our collection dept out tremendously if this option was implemented.

Product Review

Comentários: My overall experience has been great. From the beginning the help to set this program up for our needs was challenging but very successful. Josh, our salesman has been nothing but helpful and informative and always replys quickly and is always checking in. That is very important to us, someone who takes the time to email every so often to check in and make sure everything is going well. If we have a question he always responds quickly.

Vantagens:

The more we use the software the more we learn and love the product. We use this software everyday runnig reports, for our POS, inventory, and much more. We love the button feature to make everyday use easy.

Desvantagens:

I find that it is hard to find a credit card company that is compliant with AIM.

AIM by Tri Tech

Comentários: Inventory Control.

Vantagens:

Retail POS, Service, Rental programs all in one program.

Desvantagens:

When you ring up retail items, a rental, & a service ticket at the same time for a customer it creates 3 different transactions for the same payment, thus listing 3 different payments on your deposit report for 1 transaction.

AIM Software and POS System for retail sales

Comentários: Positive! Their customer support is exceptional. Their Tech staff are very knowledgeableand patient. In 45-60 seconds, I can be on a call with an English speaking technical representative who knows the Tri-Tech/AIM system.

Vantagens:

Quickly execute sales, tracking serialized inventory and sales is detailed and quick.

Desvantagens:

There are a million features! It was overwhelming in the beginning to decide which ones were going to be essential for our business.

Emily's Review of AIM

Comentários: I have worked with many people at Tri-Tech we have been using there POS for about 4 years. I have had to call the customer help line many times in those 4 years. And no matter how frustrated I am they do an excellent job helping me solve the issues I run into.

Vantagens:

I enjoy the easy of being able to create things and customize the POS easily. The system does all I need plus more that I probably don't know about. Seems like I learn new things about it all the time. My most recent call was with [SENSITIVE CONTENT]. He was very knowledgeable and the questions he didn't know the answers to he was very speedy at finding them. I enjoyed my early morning conversation with [SENSITIVE CONTENT] while he helped me work on multiple issues I was having. We got them all fixed in under an hour (I was expecting it to be a multiple hour kind of call). I look forward to working with [SENSITIVE CONTENT] again.

Desvantagens:

The worst part about this POS was the set up. Although I believe that is mostly the fact that we were transferring information from a system that was very VERY old and outdated system. But the service team was there for me whenever I had questions; and boy I had a lot of them. Those first few months most of the service people knew me by first name.

AIMsi Does it All (almost)

Comentários: Been using the software for two years now, and it seems to provide a solution for everything. I wish there was a bit better integration across the different modules, such as allowing station rentals, short-term rentals, long-term rentals, and contract payments to all be made on the same checkout as regular sales orders, instead of needing to process them all at once. The payroll area also needs some improvements, it is good for recording payroll expense, but you will need a separate application to actually do the real payroll tracking/deductions/taxes. Otherwise it handles everything from rentals, bay/station rentals, it has full accounting, chart of accounts, general ledger, integrates to your purchasing/receiving, has full inventory tracking with multiple locations. Basically you can run your business with a few minor outside resources, from this one package. Even managing employees/time tracking etc... Pros: Accounting, Rentals, POS Touchscreen support, Integrated Credit Card, Employee Management, Membership Modules, Integrated Gift Cards, Inventory Control, Invoice Management Cons: The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately - The payroll is not very robust

Vantagens:

Accounting Rentals POS Touchscreen support Integrated Credit Card Employee Management Membership Modules Integrated Gift Cards Inventory Control Invoice Management

Desvantagens:

The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately The payroll is not very robust

Ok for small-scale non-ecommerce shops

Comentários: It was a good starting point, but we outgrew this software within 2 years of starting the company. Our eCommerce portal was functional, but cumbersome.

Vantagens:

The tracking data on products was quite helpful. Serial numbers were regarded as individual numbers with unique purchase order receiving data that could be cross referenced with customer service records and trade-in information. Backorder protocol for Purchase Orders is the one thing I do miss about this software.

Desvantagens:

Local server based. This made it very difficult to process transactions remotely (tradeshows, etc) or work remotely.

One of the worst business decisions I have made.

Comentários: We gained POS software with serialized inventory track-ability from this software, something that we were lacking with QuickBooks.

Vantagens:

It can handle a lot of inventory and a lot of different skus. The POS module is decent as far as keeping track of a lot of customers and barcodes. If you do opt for this software, stick with the very basic POS module only.

Desvantagens:

There are sooooo many things.... First off, the platform itself is extremely outdated. The only people who like this software are companies who have been using it for more than 10 years and haven't tried anything newer. Our IT guy HATES it, and TriTech wants you to spend thousands of dollars on an old-school server set-up because it can't be set up with any sort of cloud system. One thing to keep in mind is the relatively cheap up front cost is just the beginning, as the hardware costs are going to get you BIG TIME when you have to keep going backwards in time and adding hardware, IT, and specialized accounting costs on top of everything else (did I mention our accounting costs quintupled when we started using AIMsi?!). You can hardly ever correct a mistake, and we found this out right away when even TriTech support messed up trying to help us correct a simple mistake early on. Making corrections is tedious if not impossible, and yet the program is so counter-intuitive it's very easy to make mistakes even if you've been working with it for awhile. The accounting module is a joke, and this is where I feel like it was truly a bad business decision. We went live officially in 2016 after practicing for about 6 months, and after 11 months of trying to get off of QuickBooks completely and get on only one reporting software we finally gave up on AIMsi as we started losing sight of numbers and business goals. Bottom line, there are way better options out there than AIMsi.

Outstanding product and tech support!

Vantagens:

The product I use has made tracking over 12,000 consigned items a manageable endeavor. In addition to the impeccable tech support I receive, the ability to track each and every product in the store, from intake to settlement, has made this business venture a pleasure. I probably only use 50% of the features, but those I use make my job easy. I can readily identify all pertinent information regarding an item, track notes on the consignor's item and sale preferences, and easily upload all information at the click of a button to my website. A few of the key features I use most are the abilities to associate similar items to one another, to produce reports for each consignor on items sold and still open, to create accounting reports on daily activity, to retrieve a customer's information for mail merge at settlement time, to track my inventory on both quantity and revenue generated to determine my seasonality and busiest days, and to un-publish items from the website once they reach quantity zero (can you imagine doing this manually?). I also enjoy the easy of use in the Aesys admin system. I've been able to manage and tailor the website to suit my needs with little help from the web support team (another great facet of the product). The ability for real-time lookup of shipping costs and credit card processing made the integration of these items a breeze.

Desvantagens:

There are times the system will crash if I have the SA Inventory, customer info, receive batch consignment, and the sales invoice windows open at the same time. There are times I need to have these available in the dynamic environment I've created, and the "Swordfish" errors can be a hassle. Also, there are some canned reports in the catalog that don't seem to work, and creating reports with the wizard is not the easiest or the most intuitive.

Very updated interface

Comentários: Expensive!!!!! Time to "update" to the newest version? Expensive!!!!

Vantagens:

Solid database. Features specifically designed for our industry like lesson billing, rent to own tracking

Desvantagens:

Crashes daily because it isn't fully compatible with newer versions of windows. Not easy to use at multiple locations. Requires arcane network setup like environment variables because you have to pay for a total number of "terminals." Very clumsy user interface because you have to start from the master look up process for every piece of data you need to enter. Autopays are only semi automatic because they only run when you tell them to and once again you have to start from the master look up screen multiple times to: generate an auto pay list with manually input dates, transmit the autopays, post the autopays, cancel the denied auto pays, print out a denied list. Lesson billing is usable yet clumsy, lesson scheduling is a joke.

aimsi review

Comentários: It was hard to learn at first and I find my new employees have a bit more trouble with it than I like. Support is good but I have frustrations when CC processor and yourself throw the blame back on each other when resolving such problems. I think the separate module are a bit pricey unless you can catch a sale. And unfortunately I wish there was better online instruction to able to learn a new module. customer support is limits how much they show you in that area. I feel as though I utilize only about 50% of what aimsi can do just because there is no instruction of resource available online. And what's the point of the scheduling tab in reports when it doesn't give data even though the choices of reports are the same in the lesson tab and they work there. Customer service told me the tab doesn't work yet.

Vantagens:

customer contact capture and credit card processing .

Desvantagens:

modules priced individually and that updates aren't discounted for current customers.

AIM is the best fit!

Comentários: The software has been just what we were needing for our sales and service business. The support has been fantastic as well over the years. Simply put top to bottom outstanding!

Vantagens:

There are many POS on the market today but not very many geared to our industry. It is flexible and customizable. It is so easy to use.

Desvantagens:

There are very few things I like least because when we do , features can be implemented. I guess at this point I like least is we have no way to print a claim check when customers drop off their vacuum. That said I created a feature request that they are working on as I type this review.

Amazing POS Software

Comentários: Problems we have solved with AIM is Inventory control. We have been able to control inventory very well with being able to do spot checks, yearly and mid year inventory.

Vantagens:

The features to our store that is most impactful is the Rental Module. Our music store thrives from rentals and the use of having the contracts and payments all set up through AIM is so easy and finely setup to use.

Desvantagens:

If anything for me it would be the smallest things such as getting the barcodes to be bigger. In essence the ease of being able to fix the barcodes that are being printed on the labels themselves

Best A&D and POS software I have used

Comentários: The software allows us to keep all of our records on site and quickly access them from as many terminals as I would like. I recommend AIM to everyone in the firearms industry.

Vantagens:

The team at AIM gave me all the support I could ask for with setting up the software. I can barely turn a computer on and they were able to set it up for me so that I could start using it immediately. Customer support is flawless. The price was well below competing software and still had all the features I could ever use plus some.

Desvantagens:

We have experienced some lagging issues, but the team at AIM is working with us to resolve this at no cost.

Great Software

Comentários: Aim has been very helpful with helping manage my inventory better than I ever could with other simple solutions. I'm very happy that i decided to use Aim for my Store.

Vantagens:

The software is great with all the different features that it has and offers. I particulary like the reports function that allows me to generate my inventory, sold items, and sales tax reports.

Desvantagens:

The system was very easy to setup and intigrate with. There's a lot of functions that the software offers. You certainly need to take a lot of time during the setup to learn about the functions.

Baums Music

Comentários: I have been an AIM user since 2003 and overall I have been extremely pleased. I have been working with [SENSITIVE CONTENT] and he has been extremely helpful in my last issues.

Vantagens:

From POS to backroom accounting and inventory management the software integrates seamlessly. Also support is crucial and they have that covered well.

Desvantagens:

Seems to need a lot of updates to fix issues.

Experience with Aim

Comentários: Overall experience with Aim has bee satisfactory.

Vantagens:

User friendly, tech support is good and a fair price.

Desvantagens:

Integration with previous inventory got messed up and we had to do much more work to get corrected.

Not at all user friendly

Comentários: Auto-pay feature

Vantagens:

Once you get the hang of AIMsi, everything is trackable. There is never any question about inventory, if or when a payment went through, or who still owes money. The auto-pay feature is also very beneficial.

Desvantagens:

AIMsi is way too difficult to use. It takes longer than necessary to understand and get used to. It crashes if you leave it alone for too long, and automatic payments aren't actually automatic - you have to go through a whole process to run stored cards, and you have to REMEMBER to do it.

Too Much Work

Comentários: The sales staff is very eager to show how the program works, but they do not tell you about data entry required, that there is only one check template, and that other parts of their program cannot be customized. The rental and lesson modules cannot be turned off, and having to enter tax by zip code is a tedious job that is unnecessary. Other accounting programs will do this automatically. Overall, the program has great features, but if we had not spent money on it, I think I would have knuckled down and gone with QuickBooks, and I hate QuickBooks.

Vantagens:

Integrates POS, AP, AR, inventory, and invoicing, all in one program. They offer complete training and on-site set up, for a price.

Desvantagens:

Too much data entry to set up, which they do not tell you. I had to enter: categories (in a specific format, which I had to develop) and tax by zip code (California has over 2700). In addition, their 'conversion' consists of you putting your information in their template, and them writing a subroutine that will insert it into their program. If we had needed multiple stores, or did rentals, then it would have been more complicated. They only have one check template, and if your check does not fit theirs, their immediate response is 'why not buy them from us'. Nevermind that you might have several boxes already printed. Also, entering a customer is a complicated, several step process. For someone unused to data entry or not very computer savvy, it could be a more frustrating experience than it was for me. Their documentation is SEVERELY lacking, as well.

Scheitel's Music Review

Comentários: Grant was very helpful and solved my problem today and he was friendly.

Vantagens:

That if I have questions I can call a tech and they are able to help me.

Desvantagens:

That in my version, I'm not able to do everything that I want to do without paying more money which I don't want to pay at this time.

Music Biz

Comentários: overall very good product

Vantagens:

functionality and ease of use plus great customer service!

Desvantagens:

Too many updates. If it is necessary to implement updates every week or so... Can you set the system to do automatic updates?

Poor support, lost data,

Comentários: There is little help for setting up the system. There are so many options, that it was hard to set up. When I called to get help, they wanted to charge me more than I already paid for tech support or they wanted to charge me to have someone fly out and set it up for me. When I had problems, they made me feel like I should know everything they do about computers. After having the system for over 2 years and trying to make it work, losing all my data and having to start over and paying for their top tier tech support the whole time so I would not loose any updates, I have given up. I spent thousands of dollars on software, hardware and tech support and then found out this system that I never even rang a single sale on, cannot be transferred to another buyer.

Vantagens:

It was manufactured by a small company so I thought the support would reflect that.

Desvantagens:

The system crashed a few times. It is difficult to learn. The support was not great.