Avaliações do Paycom

Muito Bom ! Indico !!!

Vantagens:

Gosto de usar. Atende bem ao que se determina a fazer !

Desvantagens:

Poderia ser menos burocratico. So isso ! Mas muito bom !

The easy way to manage and view your paycheck and schedule

Vantagens:

The easy and hassle free way to view and manage my paycheck and work schedule at home or on the go

Desvantagens:

I didn't have any dislikes about this product.

Employee Management

Vantagens:

Platform is easy to use for our front staff.

Desvantagens:

Learning management needs a huge makeover

Honestly not worth the cost

Comentários: We've had Paycom for 3 years. Not a single rep we've ever worked with has had HR or payroll experience so they have no context for any of our questions or issues. You have to explain to the customer service rep how their own system works in order for them to understand the problem you're having. We've also had 6 different customer service reps in 3 years - they keep quitting. I don't blame them, they aren't given any of the knowledge or tools to actually be helpful. And don't expect to actually be able to get through to your rep when you call, you'll get someone else who knows even less. When you do get your rep, they always have to "get back to you" about your question but they rarely do. The most common answer or solution is "oh, the system can't do that but we'll put in a suggestion for it with our development team". Still waiting on most of those developments. Their big selling point is that it saves time - the trick is they mean it saves the employees time, not the Payroll people, not the HR people, not the IT people. For all of these people, processing time has doubled and some things are literally impossible to do in the system, things that are standard in any other system. Everything is designed to charge you more money and everything is overpriced. We're currently being forced into an update to their payroll module that will also cost more money. It's not an optional upgrade and it's not an upgrade we want or need, but we will be forced into it anyway.

Vantagens:

Once you understand how it works, you can figure most things out for yourself. And you'll have to.

Desvantagens:

Everything is so manual that administrators will spend a lot of additional time on processes and transactions. Customer Service is really terrible - they don't know how their own system works and they don't follow through on commitments.

Paycom is the better alternative

Comentários: Overall I have really enjoyed the ease of use and streamlined experience.

Vantagens:

Paycom has all the same benefits that the big names like ADP have for a better price.

Desvantagens:

PTO accruals and usage is somewhat confusing.

Easy and Efficient Software

Comentários: Overall Paycom's benefits administration and time tracking tools are top tier. The customer support is generally responsive, with account managers offering solid guidance during the onboarding process.

Vantagens:

The payroll system is highly efficient. It minimizes errors with automated processes. Employees are able to manage their own HR tasks, like clocking in, submitting timesheets, enrolling benefits, and viewing pay stubs.

Desvantagens:

Limited Customization options. It has many features, there are limitations in how much users can tailor the system to their unique business needs.

Don't waste your valuable time with this product

Comentários: Paycom does not offer a demo account, like many of their competitors, so you have to rely on a quick 1 hour demo given by a sales person, which doesn't adequately capture the true functionality of this system. While the employee interface is decent, the HR and Admin management side is a nightmare. It's incredibly complex and it's just not possible to get it up and running easily. It will take a significant amount of energy on your side to get it functional. Additionally, many promises that were made in the sales pitch were not honored. The transition team and payroll team I had were not terribly experienced, lacked knowledge of payroll and their own system, and I had to walk them through several items that I didn't expect to have to do. Our employees weren't set up correctly. Products I paid for were not available on our account. I very quickly realized that this system was not going to work for our team and moved to cancel our account and the customer service was pretty awful, going all the way up to upper management. In the week I've tried to shut down this account, I got our company up and running with a different system that was everything I was looking for. All in all, I would not recommend this system unless you have A LOT of time to implement and train and you feel like learning a very specific system.

Vantagens:

The time keeping modal was the easiest to use, however it still isn't super intuitive.

Desvantagens:

In 2020, with so many other INCREDIBLY user friendly options, Paycom is in the land of antiquated systems that are not intuitive or user friendly. * They use internal/proprietary language that isn't common or helpful. You have to learn how they say things before you are able to learn how to navigate the system. *System is incredibly complex and difficult to learn. Not intuitive at all. * Benefits Administration is non comparable with other platforms. If you are seeking a system to take that work off your plate, this isn't it. *Incredibly complex systems to managing HR documents. Again, it adds more work than other options and ends up not being worth it. *Overall, requires a pretty heavy time investment to train on this system. With so many other systems made to work easily from day 1, it's a big ask for a small company to sink that much time into training.

Paycom is the best around!

Comentários: I have enjoyed using Paycom over the years.

Vantagens:

What my company and I like the most is how user friendly Paycom is and the accessibility.

Desvantagens:

What my company and I like the least is the app can sometimes randomly close out when entering info.

Best customer service

Comentários: Besides it being slow. there were always new things to learn and customer service was great!

Vantagens:

Easy to manage and clock in and out on my phone.

Desvantagens:

I did payroll for my company of 500+ and it ran pretty slow most days. Had to pay for late processing because of it.

It's worth buying

Comentários: Paycom is easy to use. It has a number of time keeping functions. It's secure and I've never had any issues with it at all.

Vantagens:

It's convenient, I can clock in at work or on my phone at home. I use it to request vacation days,sick days, or unpaid time off. I use it to view my check stubs and W2's during tax time.

Desvantagens:

None I have no cons I am a fan of Paycom.

Hooray for Paycom!

Comentários: Paycom is laid out very well, easy to learn, and more comprehensive than other payroll software I've used.

Vantagens:

The software is easy to learn and the support is fantastic!

Desvantagens:

Learning how to create reports and use Advance Report writer.

Paycom- From Manual Processes to the Modern Age

Comentários: Overall our experience with Paycom has been very positive. Like any new system it has not always been easy, and some days I have really wished that hitting a computer did make it work better. However, if you take time to understand the system, and really think through your processes to mold them to what Paycom is designed to do instead of trying to may Paycom fit into your old processes, it always works out.

Vantagens:

Paycom has been a massive change for my company. In January of 2019, we switch from a paper-driven, multi-system segmented way of running our HR and Payroll departments to Paycom, and we will NEVER go back! I worked with my team as well as Paycom's implementation team to get the system set up and then in training our Management Team as well as our employees in how to effectively use Paycom. After some bumps in the road, our departments are running smoothly, and we cannot begin to tell you how much of our time we have gotten back in our days because of it. My favorite thing about the system is how intuitive it is. Once you understand how the Personel Actions Forms work, you can easily understand the Performance Discussion forms. The things you learn from those programs will help you know how to interact with the other modules as well. We also really appreciate how often they create, advertise, and then released new features for free. Things that our team use regularly now did not exist when we first rolled out the system. It has made a massive difference in how we manage our people-data and administer almost every HR and Payroll function and several other processes besides.

Desvantagens:

The thing that we have struggled with the most is that the system is almost too customizable. Take a PAF (Personel Action Form), for example. On there is has an effective date feature that allows you to either back-date the pay-change or set it for a future date. We had been using that feature for months when an audit showed that the effective date was not working. When we contacted our Account Specialist, they said that they needed to "turn that feature on" before it would be working. There have been a few other features that we didn't know we needed to ask for them to be "turned on" and just assumed that they were.

Best of the Best

Comentários: Paycom is the corvette of HR and time management systems. We looked at many other products, and very few offered all native modules, and a nearly perfect user experience... Those that did would be the super-cars of the industry, they may be ultra performant, hyper tuned, or can do anything, BUT that often makes them expensive and hard to maintain. Paycom struck the perfect balance for our company.

Vantagens:

Paycom pays their sales team and integrations people based on the success of the company they are selling to. The software is intuitive, web and mobile friendly, and most importantly all native to the paycom system unlike almost every other vendor we looked at.

Desvantagens:

A bit pricey, some modules are not included by default, not as flexible as some other tools we looked at.

Employee Driven Payroll

Comentários: From our old payroll solution, Paycom is head and shoulders above what we had before, it is efficient and the cost-savings in all aspects of HR are great. Standing on it's own, it has some quirks that we need to get used to and support is lacking at times, but once you can get to someone, it's pretty easy to get any issues fixed up with a simple phone call (although it may take you 2-3 of them to actually get someone).

Vantagens:

Switching from our previous solution, Paycom allowed us to move towards more employee empowerment and transparency. We were able to move our time clock out of our ERP system into payroll directly cutting down the time to process. The initial costs of the product were good, although add-ons can be expensive for items. We can manage all aspects of the HR lifecycle from onboarding, benefit administration and sign-up, weekly payroll, tax calculations, even robust reporting through the system. Use of the website and mobile app makes it much easier to manage for employees and administrators.

Desvantagens:

Costs can add up as you add on features that you'd like to have, but have to justify the costs for them. At one time we looked at the LMS system, but the per user cost was prohibitive to add on to the payroll. Our original thought was to move away from our old payroll solution to save money, we end up paying about the same, but have a more modern infrastructure now and more app-based interface which is good for the users. Support could be better at times, while we have a dedicated rep, getting a hold of them can be a trick.

One Stop Shop

Comentários: Overall, it's been good. There were some hiccups with our work week setup which cost us a lot of money, but it has all functionality built in for everything needed for HR. It's a one-stop shop.

Vantagens:

User-friendly interface, and has all components of HR that are needed for a business. Onboarding, background checks, performance management, benefits, payroll and much more. There are dedicated specialists available to answer questions when you need assistance.

Desvantagens:

Messaging system to employees needs updating, the format is very archaic and limited use of links and photos. Needs to be revamped. Also, specialist reply time can take sometimes 1-2 business days. Turnover for Paycom specialists seems to be high, as we get a new specialist assigned to our account about every 6 months or so. New feature you want to add cost more and more money instead of one bundled price for everything.

Happy Paycom User

Comentários: Overall a great experience and am really happy we made the transition to Paycom last year.

Vantagens:

The support we've received from the Paycom team has been incredible - from implementation through benefit enrollment and now day to day support, the team has always been reactive, pleasant and truly helpful.

Desvantagens:

Reporting. I would love to see more dynamic, easier to navigate reporting functions. I find the analytics dashboard is not as intuitive as I thought it would be and it's harder to pull data that I fill confident in (turnover is an example). Would love the ability to see executive dashboard reporting that is easy to use and manage.

Outstanding Product and Support

Comentários: The BEST Payroll, and HRIS system on the market hands down!

Vantagens:

This product has high technology and excellent ease of use. It is ever changing and improving to allow you to keep up with the latest technology. Paycom also will customize your product for your individual companies use. The customer support is outstanding and they are always there to assist you!

Desvantagens:

There isn't much I don't love about Paycom. They have outstanding support and walk me through each portion of the program. The only issue I have had with Paycom is not having the Back Benefits automatically calculated. BUT this feature is coming soon!

Paycom delivers return on investment!

Comentários: Paycom was like coming to trusted teammates who walk you through all the options you may want or need for you business and it's anticipated growth. I know I'll never have to switch again!

Vantagens:

I really enjoyed working with the Paycom team. I can tell they want my business to succeed genuinely, and they work hard to support our needs and growth.

Desvantagens:

I really don't have any cons honestly. I have thought hard and can't think of any!

Paycom - Improving the Task of Running Payroll

Comentários: Hard sales - it was not a comfortable sales process AT ALL. Lots of promises not all of which were fulfilled. Implementation team was great but I had to push really hard on some things that I knew must be there but my specialist didn't know about yet. BUT, we previously had a full time payroll manager and a part time recruiter, plus an HR generalist for our past system. Now we have one person doing all admin at about .75 FTE. We aren't maximizing the software but it's better than what we had before.

Vantagens:

The employee self service feature and timecard management is fantastic. Their core philosophy is that employees enter, manage and approve their own time. There's a learning curve for sure, but ultimately - given my retail hourly workforce - this has been a huge sigh of relief over our prior timecard mgmt and the risk we had with managers entering employee time.

Desvantagens:

There are parts that are unnecessarily complicated - like the way that they have position mgmt set up, and how managers get access to open positions. The checklists and task management are also really complicated. There is no admin community or Special Interest Groups which is a huge miss. The peer sharing of best practices is something I miss very much.

When nobody else would help..

Comentários: I'm loving this service, and the customer service team is always on point and available! I would recommend this to any business owner, especially anybody just starting out that doesn't have extensive experience with payroll or business in general. Unfortunately I think it's difficult to have to do the wired transfers every week, I feel like Paycom should have the ability to make this easier on the clients, where most payroll companies allow just routing an account info or a debit card linked, but in a world where nobody else would help me out, I I'm happy to go through those motions and a very appreciative of the service!

Vantagens:

Unfortunately, I began adulting a little later on in life, and my credit has a few dings on it which made it difficult to find a company who would give me a shot. Thankfully, Paycom was here for me, and has treated me amazingly. I've had the most wonderful experiences with every team member I've been in contact with, and they took all the time that I needed to teach me about every feature of the service and how to work things out, what to do in different scenarios, and they thoroughly explained everything I needed to know and many things I didn't even think about. I would absolutely recommend this service to anyone!

Desvantagens:

The only thing that would make this app any easier to use would be an easier payment method.Instead of having to send a wire out every week, I've tried to bring to my bank the "draw down" information, but unfortunately not all banks play nicely with that.. I've had to settle for adding a wire transfer feature to my online banking, which is still an additional expense although less than the total of 4 monthly wires, but I think Paycom should have the capability of taking my account and routing info, or even my business account debit card info, and allowing for payments to be made that way, instead of obligating users to go through the intricate motions of the "Draw Down" (which no banker seemed to know about) or having to go to the bank every week to spend an additional 25$ on a wire 🙃

A good solution for the money

Comentários: Overall we are very pleased with the scope and breadth of the system. We are finding that we are able to solve many HR challenges through this platform. And they are continually improving the product. Even in the last 10 months, some of the things that would have made to the "What do you like least about this software?" list have been resolved through new product releases.

Vantagens:

We implemented Paycom after becoming frustrated with a much more expensive solution. We have been using it for about 10 months and are still amazed at how intuitive the software is. Our HR team has been able to go right into the system and begin using it with very little formal training which a plus when time is tight. But I would also recommend taking their webinar training when offered. I've picked up tricks that are less obvious but greatly enhance my ability to accomplish what I need to do in the system. I especially like the Personal Action Forms and the fact that they are customizable. We don't even need process documentation anymore. We create a custom PAF for each type of employee transaction that needs to be made and include all the relevant fields that may need to be changed or verified as a result of the change type. This is a huge time saver for us and keeps our data accurate. I also appreciate the many compliance tools and dashboards. We have been able to ensure Notice Compliance by using the Checklists functionality. You can assign documents to employees and get their signed acknowledgement and be completely paperless! A great benefit with six offices spread across the country and only one central HR department.

Desvantagens:

We are still hopeful that Paycom will come out with a more robust API that will allow us to share employee data bi-directionally. For now, you can export data from Paycom to share across other software systems but you cannot write into Paycom. Everything needs to be manually imported.

Handy Dandy Payroll App

Comentários: I find Paycom to be a generally excellent and efficient app that makes payroll and its associated functions easily accessed, updated, and implemented, with a minimum of fuss. It's highly functional and works well, with a minimum of glitches or other issues. I don't have complaints so much as 'I'd like to see's; given how rare it is for me to not have a complaint about something, that's high praise. I've used other payroll apps in the past, and thoroughly recommend Paycom for any size business.

Vantagens:

I really like the ease of use I get in the app, as that is how I most often access Paycom. The layout is clear, options are logical, and it's easily understood at each level what I'm looking at and what I'm doing. The app is high-powered with functionality, unlike many apps that are just light versions of their websites. I actually prefer the app. The features are robust, allowing for much more than just requesting time off. Access to tax documents, time cards, adjusting payroll, and yes, time off requests, are all easy to navigate to and access. Having online learning resources and additional company info built in and accessible from the app is also a highlight.

Desvantagens:

One of my earlier complaints about Paycom- the awkwardness of entering PTO requests- was actually fixed in one of their recent updates. Although navigating to the various functions is easy enough, a 'Favorites' option would be most appreciated. Not every user needs to use every function equally, after all. While access to the options is easy enough, the layout and visuals of the app itself are somewhat basic, and could do with a fresh coat of paint, as it were. Some minor quibbles, like certain characters not allowable in PTO requests, are just that, minor.

System still needs a ton of design upgrades to match competitor's offerings/meet business needs.

Vantagens:

ESS Dashboard/Tiles and notification menu. Ability to send automated "no thank you letters" to rejected interview candidates Test sample paychecks Total comp letters Dynamic Benefits / Open Enrollment Process

Desvantagens:

No historical reporting No option for change reports to pull one or two field items and does not show effective dates System glitches in LMS (when importing external content) - Dashboard does not reflect "percentage complete"; issues with completed courses showing as still needing to be complete despite confirmation Phantom period in Time Off Module Position Management/Org chart has to be manually changed. Position seats are not updated when a PAF is submitted. Applicant Tracking Module is confusing (too many dashboards and the dashboards do not populate the correct data) Can't hide unfilled/unused custom fields Performance Review Module not very dynamic/customizable Survey function not very dynamic/customizable (no logic) No Job Description function/Module 401k changes wont feed to our external vendor Too many individual steps to accomplish one task (i.e. build a check list) In general, the system is not as user friendly / customizable / dynamic as it was sold to us as.

Sales Overpromised, Quality Sub-Par, Customer Service a Joke

Comentários: deplorable

Vantagens:

The Mobile App is better than Paylocity and similar vendors. Reporting is OK.

Desvantagens:

Sales "sold" us services which system was incapable of. Nickle and dime you for additional services, no matter how small. Customer service wont respond to you for weeks or months. They even blew off 2 conference calls that they scheduled with us related to their customer service! We have had 4-5 rep changes in 12 months. All of which are horrible. And they take no responsibly for their errors or lack of communication and give you NOTHING in return for your troubles. They screwed up our taxes without authorization, which ended up being a $100,000 tax increase in a single day. 6 weeks later it's still unresolved. They hiked up our rates by 4% after just 12 months. THEY HAVE THE WORST CUSTOMER SERVICE EVER. DO NOT DO BUSINESS WITH THEM.

Paycom

Comentários: Very very satisfied. Highly recommend to any business. Amazing company to work with.

Vantagens:

Easy to use. Is/can be a one stop shop for any employer. Application tracking system is amazing and saves time when entering a new hire into the system. Also has government and task management section that has pre-loaded modules to send out to employees to help keep a company in compliance with federal/state laws. Customer Support is awesome. Our assigned rep reaches out monthly to see how things are going and will schedule meetings every few months to come onsite to discuss any changes, upcoming changes and to answer any questions you may have or walk you through something you may be having an issue with

Desvantagens:

One thing i wish paycom had the option for is taking an applicant that you have saved/generated under "Candidate Tracking" and be able to convert them into either the Applicant Tracking and/or creating a profile for them if you hire the employee. Currently, if you save an applicant as a "candidate" you cannot convert them to the applicant tracking side or make them a profile once the job offer has been accepted.