Avaliações do Sprinklr

Empresa ótima

Comentários: Na maioria das vezes sempre tudo eles vêem resolvendo da melhor forma possível, dedicação total

Vantagens:

Olha essa empresa desenvolveu uma ótima forma , de gerência e implementar tudo aos poucos, tudo q uma outra não tem de mas moderno ... Em poucas palavras, sabemos que é impossível descrever o tão grande ela mim ajuda e vem ajudando a vários outros usuários na rede

Desvantagens:

Olha, gosto de todas as partes ... Não tenho nada a reclamar

a wonderful and powerful tool

Vantagens:

the Social Listening work flow is great It makes it very easy to monitor and act on untagged mentions across platforms, Its post tagging, reporting, and social listening functions are incredibly powerful.

Desvantagens:

maybe it takes a lot of time to get your bearings within the tool. but once you get used to using the software the benefits and the use you can give it is incredibly good!

Recommended tool for social marketing engagement

Comentários: The experience as a whole has been really positive as it has helped solved initial program issues related to robust reporting needs and multi channel marketing campaign analytics. The tool has been very easy for myself and my team members to get a grasp of from a holistic standpoint and has played a key role in helping with campaign attribution and return on investment analysis.

Vantagens:

I have most enjoyed the ability to build, visualize and analyze results of digital advertising and social media marketing campaigns. It has been very helpful to view and reference historical campaign data directly in the front end interface of the platform.

Desvantagens:

There was initially a challenge involving the integration of the platform with our customer relationship management tool, which was a key to helping our team get set up with full scale and customer life cycle campaign reporting and analysis. It was not a simple process of locating all the necessary resources to efficiently implement and maintain the program integration.

I don't like it

Comentários: I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.

Vantagens:

The only thing I like is that I can see all social media account from the company I work for in the same software.

Desvantagens:

I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.

Everything A Big Business Needs

Comentários: If you can afford it, I'd reccomend getting every module from Sprinklr to help manage your social media. But you have to have a dedicated team to learn and manage it and use it every day, otherwise it's a waste of money.

Vantagens:

You can do EVERYTHING from Sprinklr. It has features and modules that can easily make it your one-stop shop for marketing.

Desvantagens:

It's an ever-growing platform, so you'll occasionally run into bugs. That wouldn't be an issue if Support wasn't understaffed, causing some tickets to not get picked up right away, or be sent off to the engineering team for months.

Great software

Comentários: I'd use Sprinklr again for other clients. I hope in the future their tech support becomes a bit more developed.

Vantagens:

This software is easy to use and easy to customize. Our team was able to develop rules in the rule engine to make our community management processes as streamlined​ as possible. We also established in-depth​ labels for outbound content which aided in reporting.

Desvantagens:

The customer service / technical support team could be hard to work with at times. Sometimes they did not understand our issue and others they took a very long time to return a response.

Customer Care use is easy to use

Comentários: It's more practical on the customer care end. It allows for more features to make the most out of reporting and collecting the data.

Vantagens:

They are always making improvements and providing webinars to help with newest features. When the new features are rolled out, they are always set up to be easy to use.

Desvantagens:

You would really need to pay the top dollar to get what will work best on both marketing and customer care ends.

Strong social publishing tool

Vantagens:

The analytics capabilities are stronger than competing products in terms of exporting data and organizing dashboards. After a training session, it's not that hard to use.

Desvantagens:

Frequent issues with lag time on post tags being updated and analytics dashboards not working. Customer service/ support team is horrible. I usually end up figuring out the solution for them.

A must for any social media/account manager

Vantagens:

I use Sprinklr to schedule social media posts for work and I love it. It's very easy to store and organize assets, track performance and monitor daily activity. I'd honestly be lost without Sprinklr - it makes things so much easier.

Desvantagens:

In terms of analytics, they're not always up to date. In a perfect world, they would be - but I understand that loading that information takes time. Usually within a week (sometimes less), the numbers are completely accurate.

Reliable tool to have control all over the social media

Comentários: We a company that runs a bunch of social media pages, to have this power of controlling all-in-one page it's an extremely powerful tool.
Sprinklr just makes your workflow easier with their service, never thought I will find something like this software. A huge thanks for making everything simple and clean.

Vantagens:

No more struggling on running different social media pages TWITTER + FACEBOOK + INSTAGRAM it combines all of them in one Content scheduling for the full month it's a big plus for the companies that run multiple platform and pages. The tracking dashboard made easy. Sharing contents across different platforms + Social listening Boards creator for storing photos, videos, and so on.

Desvantagens:

A small lag problem. Would be better if the lag gets fixed a little but it still works perfectly for me

The essential tool to successfully manage my company's social networks

Comentários: I can schedule and post my content efficiently, monitor interactions with my followers, and respond to their comments and messages in real time.

Vantagens:

What I liked the most is its ability to provide an exhaustive analysis of my social networks and the digital channels of my company.

Desvantagens:

I think it would be very beneficial to have better guidance and training to be able to take full advantage of all the features.

Great tool for analytics & publishing!

Comentários: Sprinklr made my customer care work extremely easy and allowed for more efficiency on my part. It also allowed me to study incoming posts and analyze trends, which allowed me to keep track of recurring issues and work to solve them long-term. Overall, a great product, albeit expensive.

Vantagens:

I love how organized the interface is. Keeping track of and filtering incoming social media posts is made simpler than ever, and scheduling posts to go out is just as easy. The software is becoming increasingly intuitive, which makes it even easier to study the data presented and respond as appropriate.

Desvantagens:

Customer service can sometimes be lacking unless you have a truly dedicated representative at your disposal. Additionally, there can be a little bit of a learning curve with some of the buttons and their respective icons as you navigate the interface for the first time.

Great platform, okay customer service

Comentários: Great software. We use for many clients. If CS approved, it'd be great.

Vantagens:

This tool is easy to use. New members of our team are easily onboarded on to the software and can work autonomously.

Desvantagens:

The customer service team is not very good. Should you run into a technical error, it will take a long time to fix.

Social Monitoring Made Easy

Comentários: This is great for multiple stores and responding to reviews

Vantagens:

I login to this program daily to respond to all social media Monitoring. This program makes life so easy to respond to user reviews.

Desvantagens:

Sometimes this platform can be hard to navigate at times but once you learn it it’s very simplistic l.

hard to navigate

Vantagens:

I like that I am able to track all of my company's social media platforms through one simple interface. I also like that multiple coworkers can access the platform simultaneously to provide and allow for effective collaboration.

Desvantagens:

The learning curve is extremely steep and while customer service offers support, it can be very difficult to master.

Good but expensive

Vantagens:

Before I start to work here in my current job, I had an online flower store. At that time I've used Sprinkle for managing my social media channels and it helped me so much. The ability to showing audience profile valuable. With this feature you're being able to see your customers diversity. The other features are really helpful and easy to use as well but my favorite is audience profile.

Desvantagens:

After I've used Sprinklr a couple of month, the price started to get not affordable for me. This is also related with the economic crisis in my country but it's pretty expensive by comparison with other tools though.

It's incredible how much Sprinklr can do.

Vantagens:

Mostly easy to use, incredibly in depth analytics and reporting, robust feature set across all social networks.

Desvantagens:

It does so much it can get overwhelming. It does require some training to really become an advanced user.

Complex UI, reoccurring reporting glitches

Vantagens:

Sprinklr houses a lot of features. Engineers respond to new products offered on platforms like Facebook very quickly by replicating that on Sprinklr.

Desvantagens:

Reporting dashboards are always broken. Unreliable numbers forces media planners to use the actual ads platform instead of the Sprinklr tool we pay for.

Efficiency at its finest

Comentários: I enjoyed using Sprinklr and recommend it to my friends.

Vantagens:

I think this software's purpose is amazing and I think being able to schedule things multiple times is a game changer. If you want the same organic post about maybe an influencer program to be posted every quarter, you can do it in here no problem.

Desvantagens:

I think that there are other platforms that are a little more sophisticated with their offering and have additional features that Sprinklr is behind on.

Pretty easy to use once you get the hang of it

Comentários: Good and pretty simple

Vantagens:

I found this platform very easy to use once I got the hang of it to understand how to push it out to our various social channels

Desvantagens:

I did not find it very intuitive, once I learned it then it worked fine but the initial set up was hard.

Easy and simple all in one social media platform

Vantagens:

Easy to integrate all the social media platform in one application and pull out data through out.

Desvantagens:

It takes time to pull in lot of data or old data.

Good attempt, but isn't the all-in-one solution I need.

Comentários: I use the social media listening dashboard. While it's nice that it listens to Facebook and Twitter, I'd also expect it to listen to Instagram. Moreover, we created different decks for different purposes, and each deck should be able to auto-refresh and keep me at that position on the page.

Vantagens:

Real-time social media post integration.

Desvantagens:

Lack of tooling and customization.

Sprinklr Review

Comentários: Awesome overall experience however it was beyond what was needed at the time

Vantagens:

Excellent content planning and publishing platform

Desvantagens:

I wouldn't say that I disliked anything about Sprinklr

Complete view of all your social media

Comentários: It's great. You can create all sorts of different reports, even if you just want to search the metrics of a hashtag used.

Vantagens:

It keeps track of all the engagement. It's not just reporting on your own social media analytics and metrics but is also able to track when other people are talking about you which is priceless.

Desvantagens:

It can be a little difficult to use at first, there could be better training provided to give to new team members.

powerhouse software to manage social media channels

Comentários: Sprinklr has a very robust channel management software. It is not intuitive but it is very powerful. Better for big enterprise companies than small companies. Listening software improving but weaker than overall software.