17 anos ajudando empresas
a escolher o melhor software
Sobre Gusto
O Gusto facilita a folha de pagamento, os benefícios e o RH de maneira inovadora para pequenas empresas.
It is super helpful especially for start ups when there might not be a designated HR person and the support staff is very helpful.
Hard to set up, produces the wrong information, is hard to correct, little to no customer support.
Filtrar avaliações (3.971)
Uso
Classificar por
Filtrar avaliações (3.971)
Gusto is the iPhone of Payroll
“Gusto: Uma Solução Completa para a Gestão de Pequenas Empresas com Alguns Desafios”
Comentários: A Gusto é uma excelente escolha para pequenas empresas que buscam uma solução integrada para gestão de folha de pagamento e recursos humanos. No entanto, é importante considerar os custos e a curva de aprendizado inicial.
Vantagens:
Ajuda os proprietários de negócios a gerenciar essas áreas de forma eficiente, permitindo que se concentrem no crescimento e sucesso de suas empresas.
Desvantagens:
O custo para empresas iniciantes pode ficar pouco acessível.
Resposta do Gusto
há 4 semanas
Hello Paulo, Thank you for sharing your thoughtful feedback! We're so glad to hear that Gusto has helped streamline your business operations, allowing you to focus on growth. We understand that costs can be a challenge for start-ups, and we’re constantly looking for ways to add value and improve the experience for our customers. Your insights are important to us, and we’ll continue working to make Gusto even more accessible and user-friendly for all types of businesses. If you ever need assistance or have suggestions, we’re here to help! -Gusto
Avaliação de software de gestão de pagamento.
Comentários: O positivo deste software foi a possibilidade de gestão de pagamento tanto para recursos humanos quanto para empresas prestadoras de serviços, num só programa.
Vantagens:
Facilidade no uso, diferentes valores de cobrança de acordo com o número de funcionários da empresa, o que facilita o acesso de pequenas empresas ao software.
Desvantagens:
O tempo de conclusão para pagamento e a instalação.
Avaliação de manuseio do software.
Comentários:
Pesquisas sobre RH, entendimento sobre a área e gestão de pessoas.
O app demonstrou domínio sobre a área, oferece ferramenta capaz de facilitar nosso dia a dia nas empresas, tanto como usuário funcionário ou usuário empresário.
Vantagens:
Vocabulário fácil de compreensão e ferramentas simplificada.
Desvantagens:
Poderia ter mais imagens mais facilitar ainda mais o entendimento da plataforma.
Alternativas consideradas anteriormente:
I’m an employment lawyer and I consistently recommend Gusto to my clients
Comentários: Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.
Vantagens:
Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.
Desvantagens:
I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.
Great company to work with
Comentários: Overall we enjoy working with Gusto and really like their customer service. Moving from a big company to Gusto was a smart choice for us.
Vantagens:
Wonderful customer service, really responsive and easy to work with.
Desvantagens:
We have struggled adjusting to the change in when direct deposit gets settled. Most payroll companies, the banks will release funds to employee's accounts once it clears the employer's account. But with Gusto the funds don't clear the account until it the day employees are to be paid. So, employees who used to receive their checks early due to who they bank with no longer get that, they now have to wait until pay date later in the afternoon before their check is deposited.
Resposta do Gusto
mês passado
Hello Gabrielle, Hello, Thank you for your positive feedback about our customer service! We’re pleased to hear that you’ve found our team responsive and easy to work with. We understand that the change in direct deposit timing has impacted your payroll process, as funds now clear on the pay date rather than earlier. If you have any further questions or need assistance with this issue, please don’t hesitate to reach out. Thank you again for choosing Gusto and for your valuable feedback. -Gusto
If your budget is small, Gusto may work for you.
Comentários: I hate Gusto with a passion, but the price is right. Just know that you will have to pay your team by check and reconcile it later every 2-3 months due to Gusto problems. I'm actively trying to find a more secure solution. I have little faith that things are being calculated correctly either.
Vantagens:
The user interface is really nice looking and it is easy to get started and use - when it is working.
Desvantagens:
There are a LOT of glitches, and customer service cannot help you at all. Some of their backend processes make no sense, and they get really snarky when you ask questions.
Resposta do Gusto
mês passado
Hello, Hello, Thank you for sharing your feedback. We’re pleased to hear that you find our user interface appealing and appreciate the cost benefits. However, I’m sorry to learn about the challenges you’ve encountered with our customer service. We are continuously working to improve our platform and address any issues our customers face. Your feedback is invaluable in helping us refine our services. If you have any specific concerns or need further assistance, please feel free to reach out to us directly at [email protected]. We are here to help resolve any issues and ensure your experience with Gusto is as smooth as possible. Thank you for your patience and understanding. -Chelsea B
Accountant Approved
Vantagens:
Very user friendly and the customer service is outstanding!!
Desvantagens:
So far I have nothing bad to say about Gusto
Resposta do Gusto
mês passado
Hello Debbie, Thank you for your glowing feedback! We're thrilled to hear that Gusto's user-friendly platform and outstanding customer service have made a positive impact on you and your clients. It’s great to know that the accountant login has been helpful, and we’re proud to be a cost-effective solution that works for both your team and your clients. We appreciate you choosing to switch to Gusto and are here to continue supporting you. If you ever need anything, don’t hesitate to reach out! -Gusto
Alternativas consideradas anteriormente:
Gusto is a user friendly payroll product for small businesses
Comentários: Gusto is a good product for business owners that want to manage their own payroll.
Vantagens:
I like how easy it is to set up Gusto. I also like that Gusto is very scalable. It works well for a single employee business or a business with many employees.
Desvantagens:
Customer service response times are not always consistent. Normally this is not an issue, but can cause stress when things need to be done quickly.
Resposta do Gusto
mês passado
Hello Justin, Hello, Thank you for your feedback! We’re glad you find Gusto easy to set up and scalable. If you have more feedback or need assistance, please let us know -Gusto
Mucho Gusto con Gusto
Comentários: After more than two years of using Gusto as my primary payroll tool, my experience has been quite smooth and efficient, especially when managing my store's employee finances and payments. I've been able to take full advantage of this platform's automated functionalities, such as automatic salary calculation, tax filing and payment, and employee benefits management, which has saved me a lot of time and minimized errors. However, as my business has grown, I've felt that costs have increased since pricing is per employee. Overall, my experience with the software has allowed me to have frictionless payroll management, which has been key to business growth, although I might be evaluating options to better manage costs in the long run.
Vantagens:
What I like most about Gusto is its comprehensive approach, as it can combine ease of use with automated payroll and tax management. The platform automatically calculates and processes wages, files and pays payroll taxes, and manages benefits such as insurance and retirement plans. All of this happens in an intuitive and user-friendly interface, meaning that users can manage these processes without needing to be experts in payroll or accounting. It is very useful for small and medium-sized businesses that do not have so many departments.
Desvantagens:
What I don't like about Gusto is that it can get a bit pricey as your business grows or if you need additional features. While it's affordable for small businesses, the pricing model includes a base fee plus a cost per employee, which can quickly add up if you have a growing workforce or decide to use more advanced features like benefits administration and additional HR tools.
Resposta do Gusto
há 6 dias
Thank you, Gustavo, for your detailed and thoughtful review! We’re glad to hear that Gusto’s comprehensive approach to payroll and tax management has been helpful in streamlining your business operations. It's great to know that the automated features and user-friendly interface have saved you time and minimized errors. We understand your concern about pricing as your business grows, and we appreciate your feedback on this. We're always working to offer the best value, and your insights help us improve. If you ever have questions about optimizing your plan or exploring features, feel free to reach out. We’re here to support your continued growth! -Gusto
Good choice for payroll & benefits for small companies
Comentários: We used them as a payroll & benefits provider for a company with about a dozen employees and contractors.
Vantagens:
It was pretty easy to make payroll adjustments for both W2 employees and contractors. The health benefits offering is very helpful for small companies.
Desvantagens:
When onboarding a new employee, they don't handle any of the paperwork- meaning a lot of manual time has to be spent working on that.
Resposta do Gusto
há 2 semanas
Hello! Thank you for sharing your experience! We're glad to hear that Gusto made payroll adjustments easy for both W-2 employees and contractors and that our health benefits offerings were helpful for your small company. 😊 We understand that onboarding can require some manual work, and we’re always exploring ways to streamline that process. Your feedback is valuable, and we appreciate you choosing Gusto to support your team! -Chelsea B Client Relations Team
Gusto review
Comentários: My overall experience has been great so far.
Vantagens:
The options for different gift cards is what I like best.
Desvantagens:
There was nothing I disliked about using gusto.
Resposta do Gusto
mês passado
Hello there, Thank you for your kind review, wer're happy to hear you've had a positive experience. -Gusto Team
Gusto works great for small business payroll
Comentários: It is great when accessing from a laptop, just don't try from your phone unless you are a W2 employee. This has to be a relatively easy thing to fix, no?
Vantagens:
It is a straightforward way to get paid by your employer. Also great way to get your tax forms at the end of the year.
Desvantagens:
The Gusto Wallet app for your phone only works for W2 employees, so I can't access my account on my phone. How many people really use their phone to check and manage their finances anyway?
Resposta do Gusto
mês passado
Hello there! Thank you for sharing your experience with Gusto! We're glad to know that the platform works well for your payroll needs and makes it easy to access tax forms at year-end. 🎉 We completely understand your frustration with the Gusto Wallet app not being available for non-W2 employees on mobile. While we designed the app with certain features tailored to W2 employees, we appreciate your suggestion. Your feedback is noted, and we’re constantly looking for ways to improve access for everyone. We'll be sure to share this with our team as we explore future updates. Thanks again for your input—your voice helps us make Gusto better for all users! -Gusto
Gusto: Easy PTO management & employee visibility
Comentários: I have enjoyed my time using Gusto; it alerts me around payday and helps me look through my paystubs and PTO management.
Vantagens:
Tracking and requesting PTO is incredibly easy and manageable.
Desvantagens:
I don't really have any negative feedback; Gusto has been helpful for everything I've needed it for.
Resposta do Gusto
há 2 meses
Hello, Thank you for sharing your experience! We're so glad to hear that Gusto has made tracking and requesting PTO a breeze for you. It’s also great to know that our alerts and paystub features have been helpful in managing your time and payroll. We love hearing that you’ve enjoyed using Gusto, and we’re here for you if you ever need anything. Thanks for being a part of the Gusto community! -Gusto
Alternativas consideradas anteriormente:
Foundational HR Tools for the Little Guys
Comentários: Excellent! I love their customer service, I love that they keep me aware of what's going on in the world of HR/Payroll laws. I love that they helped find retirement and heath care options for my employees so that I can grow the benefits to my folks! I'm obviously a big fan of what these guys are doing.
Vantagens:
These guys make me compliant with the evolving landscape of HR and payroll without distracting me from the core functions of my small business. They made on-boarding from my old payroll system easy. They found mistakes I'd made and helped me to correct them so even my tax history was compliant. Their customer service is excellent and I'm incredibly pleased with their Homebase integration. Super clean!
Desvantagens:
While the onboarding was much smoother than I anticipated, it was still a bit more cumbersome than described. It's definitely a hands-on process.
Best payroll company out there
Comentários: Hands down the best and most cost-effective payroll bureau I have ever had the pleasure to do business with. I will not only recommend it to clients that don't have a payroll service but I will recommend it over any other payroll service there is essentially. It's way cheaper and way easier to use. I also have seen less mistakes then pay checks or ADP as I have worked with their payroll reports quite often when doing bookkeeping
Vantagens:
We used to do around payroll through a company called pay soft.. or ProPay maybe another name for it. The program was decent a little bit cumbersome and the check stock was extremely expensive. They did their own payroll as a bureau. As a result of having their own proprietary software built they also sold it which was overpriced and in the long run didn't make us money. Just being a recommendation agency essentially and controlling if you ever clients payroll through gusto it's made us more money and they offer way more than ADP or paychecks ever has offered us.
Desvantagens:
There's not much I don't like about this software besides maybe the fact that it isn't really a software that you download it's an internet interface so if you're internet somehow becomes unreachable or it's down you can't really print out checks with proper taxes withheld. This is An occurrence few and far between and can always be advanced and then paid back once you can access it again. A desktop GUI that just calls in the website would be a handy tool for owners and accountants to be able to take more effort into their own hands on payroll
Alternativas consideradas anteriormente:
Vimlan Tax Services LLC
Comentários: Overall, 7 out of 10, could be better. It's better than most, but it needs to be better.
Vantagens:
-It's web based -one login for staff for access to all clients. -MFA ability for each login -ability to control which clietns assigned to which login. - like other payroll engines, it does automatic paymetns (immediately) and automatic filings - multiple reports available, quarterly/monthly/yearly, etc. - tracks PTO, SIck, and auto generates if needed, - great integration with Tsheets for time clock
Desvantagens:
There is no ONE consolidated report for all clients on a custom period. EG, if I wanted a 1st quarter payroll report, with selected clients on each row of the report, and the columns having the headings for say, different data points like "gross payroll, net pay, 401K deferred, 401K roth, IL state tax paid, 941 done?" then that style of report is ONLY available if you pull that report down client by client, NOT for all clients or selected clients as a consolidated report. Email alerts are not there for specific things, like if a client exceeds a payrol amount or if a large net reimbursement check is done. There is NO mobile app. There is NO standard custom 401K year end "Annual census" report which ties in all the data points for a 5500 filing. Gusto also competes with providers for health insurance and 401K. Financial advisors like me only want Gusto to do the payroll part, not compete with us on the benefits part.
Alternativas consideradas anteriormente:
Gusto has worked well for our law office
Comentários: I considered several different options for payroll/HR management before settling on Gusto. I was a bit hesitant to choose Gusto, due to it being a bit more expensive than other options. However, the product has worked very well. It provides excellent value for the price paid.
Vantagens:
Benefits to using Gusto:- Ease of use, both for employer and employees.- Employees can clock in and clock out using an app on their smartphone. My employees comment on how much they like this compared to other time tracking systems they have used as past employers.- I was able to easily connect my CPA in with Gusto so he can monitor tax and accounting items.- Gusto automates the employee onboarding process, making the whole process a lot easier than it would otherwise be.- Bottom line: the product works well, is intuitive to use, and is efficient.
Desvantagens:
Gusto's ability to work seamlessly with 401k contributions is limited. I have to manually send our financial advisor the 401k contribution information for employee elective deferrals. Not the end of the world and certainly not a deal-killer, but it is a mild inconvenience.
Alternativas consideradas anteriormente:
Payroll done simple enough for ANY staff member.
Comentários: Gusto is extremely helpful and efficient. My team enjoys the "social media" aspect of it, where new hires are introduced to the team before they even begin working. It goes a long way towards building a team. I would highly recommend Gusto to any small business trying to manage their staff. Onboarding is a breeze and gets the employees involved in their own financial matters. Even the least tech savvy person should be easily capable of following the necessary steps to be hired, paid, etc.
Vantagens:
Employees are able to punch in and out using anything with an internet connection. Additionally, you can turn on Geolocation so that you can ensure the employee is actually on-site when they punch in & out. Best yet, they can actually leave notes in regards to what tasks were completed for the day. It's very helpful to have this built-in tracking feature for accountability with my very small staff.
Desvantagens:
Unfortunately, there is no effective scheduling tool (at least in my opinion), which forces me to go to another software provider for employee scheduling. Ideally, both scheduling and payroll could be done through the same web based software. This would also make it easier to compare scheduled vs. actually worked hours.
Payroll and Benefits Management with Gusto
Comentários: Payroll, benefits, HR 401(k), and performance reviews may all be handled in a single convenient location. Gusto has helped me and my staff to be more productive with our time and to feel appreciated.
Vantagens:
Friendly interface. Staff-friendly time and absence tracking and benefit administration tools. Human resources and 401(k)s work better together than ever. The price is reasonable for us.
Desvantagens:
Payroll blocks caused by a lack of State tax information can be inconvenient, as it requires contacting Gusto to request an extension until the necessary tax data is provided. Perhaps there's an easier method to simply hit a button and have the block lengthened.
Alternativas consideradas anteriormente:
The Payroll Software for any Business Size
Comentários: The experience of our business using Gusto has been very positive and we recommend other businesses to implement this software if they are facing issues relating to payroll as well as other HR services. The software is very user friendly and no great technical knowledge is required.
Vantagens:
This software has been of great importance for our business in managing payroll as well as other HR services. We implemented this software as we hit 9 employees as we were having issues relating to payroll receiving several complaints from our employees. The complaints have reduced drastically as soon as we implemented Gusto, which hence resulted in time as well as cost savings as well as more satisfied employees.
Desvantagens:
There can be some improvements made to leave management as sometimes it is difficult to navigate through the software especially when the leave is of less than a day.
Alternativas consideradas anteriormente:
Payroll for the twenty first century
Comentários: Overall, even though we were hesitant at first, we couldn’t be happier that we made the switch from our previous provider. We’ve gotten lots of very positive feedback from our employees on the system as well!
Vantagens:
I love the clean, simple, modern, easy to use user interface and user experience - for both the admin and employees in Gusto. It feels robust and relevant, not clunky and convoluted like many other outdated, expensive systems.
Desvantagens:
I do wish there were some more integrations, and/or that the present integrations were slightly more robust.
Cannot enter data to meet filing deadline in 4 days, Software lacking, and IRS says not receiving
Comentários: For light weight use, it is pleasant. For anything cookie cutter, can be severely lacking. I do not have experience with Quicken payroll so not sure if any better given Quickbooks also seems to soft serve accounting now and buries T-accounts and registers, which should be at the top. That being said, at least one can still get to the register and make entries when soft serve ice cream is not appropriate, if you get my meaning.
Vantagens:
It's pretty, modern GUI, and marketing and PR are nice. Lots of VC cash spent on social media and GUI to promote it. Phone support folks are pleasant but limited in what they can help with.
Desvantagens:
If problem, then your fault as they say software is designed to be self-serving and thus everything is your fault if does not work. But, if you want to grant restricted stock to people and generate 1099s and edited W-2s , then sorry, there software and support team could not help and there are no fields for me to "self-service" this data into their software. I've been in contact with Gusto since December and trying to get some 1099s and W-2s created and that are due by Jan. 31st. I finally spoke with someone today who said I could email them directions on where and how to enter into W-2s and 1099s, but I was then told that if a person's name was not in their software by Dec. 31st then software cannot create forms, even though there is time to still file. At the same time, I am receiving notices from IRS that 941s were not received, but Gusto software states filed.
Resposta do Gusto
há 5 anos
Hi David, thanks for providing us your feedback about our software, and we've passed it along to our product team. We also see that you've been in touch with our customer support team and encourage you to reach back out to them if you have any questions and if there's anything else we can do for you in the moment.
Alternativas consideradas anteriormente:
Love and Hate with Gusto
Comentários: If all you are doing is simple payroll processing then I think this is a good option for you. If you have many employees and you offer benefits good luck. Gusto has the worst customer service I would say in the industry. It is extremely hard to get help from their customer service. It seems like the thought and belief is pass the buck to someone else.
Vantagens:
This software is easy to setup and has basic things for businesses. Gusto has a nice user website site that you can do many things very quickly. If you are looking for simple reports and processing than this is good.
Desvantagens:
The Absolute worst customer service! If you ever need help with your payroll especially benefits administration good luck getting help. Gusto completely messed up our health insurance plans and signed up our employees with health plans that are not even offered in our state. It took 5 months and threats from our lawyers before they would finally respond from someone that knew what they were doing.
Absolutely Love this Full Feature Easy to Use Product!
Comentários: If I were to leave this world today, ANYONE could jump onto Gusto and fall right into step. That is how easy this program is.
Vantagens:
I cannot say enough about how much our company loves this product. If any company tries to sell us a product that claims to do the same things, we turn them down flat! So many companies are "Ala Cart". Not Gusto. We have been using Gusto since 2017 and hope that we can always use them. This is very user friendly, allows self-onboarding by the employee, allows time tracking for hourly employees, time tracking by project, handles your benefit plans, open enrollment, workers compensation insurance payments, payroll, taxes, new employee reports, tax reporting, W-2's, 1099's, payment of contractors both domestic and international (in November 2023, you will be able to pay international employees). Nothing is complicated in any way shape or form. Gusto is so stress free and works with many other programs. We use their partner EasyLlama for training (yes, that is a minimal fee payable to EasyLlama) and that is amazing. I can't say enough about how wonderful this is. If I ask the owners if they want to add a benefit, their first questions is always, "do they work with Gusto"?
Desvantagens:
In 8+ years, I have not found a single negative thing with Gusto, even through COVID, they seemed to not miss a beat with their customer service.
Alternativas consideradas anteriormente:
Small business payroll for dummies
Comentários: Perfect for what I needed small business employer with multiple hats to play, and this made payroll, more accurate and less stressful
Vantagens:
How easy and straightforward the system is not complicated and identifying errors so that payroll can be completed
Desvantagens:
Very simplistic unfortunately it doesn’t have all the data categories. You’re larger more expensive systems will have however, if you have the time that they worked, and you use a application that integrates it the most bang for your buck.
Resposta do Gusto
há 3 meses
Hello Vanashia, Thank you for your review! We’re pleased to hear that you find our system easy and straightforward, and that it has made payroll more accurate and less stressful for your small business. We appreciate your feedback on the simplicity of our platform. While Gusto is designed to be user-friendly and cost-effective, we understand that it may not have all the data categories found in larger, more complex systems. We’re always working to improve and expand our features, and your input helps us in that process. Thank you for choosing Gusto and for sharing your experience. If you have any further suggestions or need assistance, feel free to reach out. -Gusto