Avaliações do Xola

Smooth operator, but there's definitely room for improvement and new features

Comentários: Overall the experience has been transformative. However, we're coming from basically no booking software at all - before XOLA we had just implemented an extremely rudimentary home-grown solution in an effort to organize our burgeoning business and a significant shift in our business model that was producing a much higher level of traffic (and revenue.) As a result, we've been able to capitalize on these new channels and really bring our business to another level. There's hiccups, as with anything, but we've seen the software maturing and changing to accommodate and scale up, and we're very happy with the results. I recommend this software for any small to medium-sized business that is looking for a solid, smooth booking experience. As the software improves, I believe there's a very good chance that it will become a best-of-breed app and is absolutely worthy of consideration.

Vantagens:

Without a doubt this is a smooth app that knows what silk feels like. The UI has gone through some great improvements that have improved the silkiness to a degree even silkworms would be jealous of, but it's clear that they're taking the time to listen to their users in the development process and that's important. Performance is more than just good, it's Tony-the-tiger great. Smooth and well executed interface. It's missing features - some of them might be important to you, it's hard to say - but the devs do a great job of listening to feature requests and we've seen real, significant improvements all around. That's the sign of a maturing application. Is it best-of-breed? Hard to say, and I'm sure there's arguments for and against, but I'll give them this: their support is out-freaking-standing. That alone is worth a few awkwardly implemented features or some gaps in how things are executed. If there's a problem, you connect to a staff that takes their support work seriously. I'm surprised they don't hop in a plane and come to your computer and help you out - they legitimately take every step just shy of that in an effort to find a solution. It's impressive and it outshines any downsides you might find in the app itself. Is there always a solution? No, that's unrealistic. But they often find a workaround and if they can't they'll make sure the devs know there's a gap that's been discovered and that needs to be looked at. Great, great support team.

Desvantagens:

There's feature gaps. Depending on any number of factors the software just doesn't quite fit - but it's close. Usually close enough - there's often a workaround that is... well, good enough. And you hope the devs close up the gap or shore it up and it won't get any worse. For the most part that happens, but when there's a 'feature release' you hold your breath and a lot of times you're left thinking to yourself "what? there's so much better things to have spent man-hours on than that..." To be fair, I've often found the implemented features to be useful once I've worked with them but there's still features - things I would consider fundamentally necessary - that haven't been implemented. It's a fail, but a relatively minor one. At least, for us - ymmv.

Xola for sailing charter bookings

Comentários: GREAT responsive customer service available via online chat. I've been using it for many years and they are constantly improving it.

Vantagens:

Xola was the best option for booking a mix of trip types with a single vessel. With the software I can list both public and private options for both day and overnight offerings. When a trip gets booked it automatically stops listing options that could potentially double book the time slot.

Desvantagens:

The system has an option allowing you to send an invoice to the customer for full payment....I wish I could send an invoice for just the deposit or let the customer choose how much to pay over a minimum to reserve the trip.

Disappointed with Xola

Vantagens:

This platform is definitely affordable and in the beginning the customer service was great. From a clients prospective the interface is user friendly and visually appealing.

Desvantagens:

We started using Xola over 2 years ago and although a rough start, the service was on point and customer support was helpful and speeds when it came to fixing bugs and problems. Since then it seems as if they have restructured their company drastically. Getting customer support has become a challenge. In the beginning they assigned account managers, which was great. When you called Xola you could speak directly to your account manager who knew everything there was to know about your account. Fixing problems was straight forward and right to the point. Now, it's a bit different... You can either call a get an answering machine or someone who has little to no experience or you can chat online with an agent they have outsourced in a foreign country. Regardless of who you speak with you must first catch them up again on everything you're trying to accomplish. This part is the most frustrating, When speaking to the 4 person I found it easier to just copy and paste the previous chats we had rather than trying to explain. We have been having trouble with our buttons implemented by Xola over 1.5 weeks ago. Meanwhile our clients have not been able to book online. Through pages and pages of correspondence and having the luxury of catching at least 6 of their employees up to speed on my issue. They might "might" have it done by tomorrow. We're talking about simple buttons. I would definitely do my research before plunging into a commitment with Xola. Very frustrated so far with this experience. If it wasn't so time consuming setting up a whole new platform, I would have switched to Fare Harbor long ago.

Love this company

Comentários: Xola's technical support is great. Every representative has been knowledgeable, timely, and friendly. I can't say enough good things about their support.

Vantagens:

The software is very robust and satisfies all of my needs.

Desvantagens:

I wish they had more display options on the frame that shows on my website.

Pub Cruiser Bikes

Vantagens:

I like everything about it and love the Bots that run specials. This has worked well with us. Also, I like the integrated waiver with Wherewolf.com..

Desvantagens:

Cost is high unless you do the one where it basically passes the % charge onto the customer. I wish it had the ability to assign more than 1 bike to a time slot so that both of my bikes could run the same schedules and we did not have to have a bike 1 and a bike 2 schedule.

Jousting over the Cliffs and the Ocean

Vantagens:

Best customer service ever User Friendly In comparison to Fare Harbor and Peek Pro - Hands down best!! Love the Loading screen phrases. They always make me smile Rescues are the stuff

Desvantagens:

not being able to use same guest email twice not being able to delete guest emails affiliates are not alphabetized in settings not being able to have more than 1 code on a reservation

Everything I need and Quick Support

Comentários: We need to have an online booking system for a variety of services and the program accommodates those needs. I have tried a few other programs prior to Xola but have not had the need to look elsewhere since using them.

Vantagens:

Ease of use. Setting up the new listings is fairly easy, even if there is a lot of details to fill in each time. Customer service is top notch and usually always available on chat!

Desvantagens:

No option for more POS style bookings. We have a lot of walk in customers who combine different activities but when making a booking for those though Xola at the counter, we have to creatively enter the activities. We have an arcade setting with Escape Rooms. Our arcade are is Virtual Reality with booth space rentals with various time slots. It is too difficult to create a time slot for each time and booth.

Best in class

Comentários: Saves a tremendous amount of time with this easy and simple user interface. Saving time equals more time for more important stuff.

Vantagens:

Xola is the simplest booking software out there. I have tried several, and this is hands-down the best there is! Easy to understand and a breeze to navigate through. One of the strongest points is how easy it is to train your staff on.

Desvantagens:

I wish there was a way to customize things a little bit more than what is available.

Xola is great for tour and activity management

Comentários: Xola is useful for us to collect and manage all bookings from a single platform with really low commision rates. So far we enjoy it a lot.

Vantagens:

It is great to manage all our events at one place and accept bookings from all online distribution channels that we are present. Google Analytics integration is extremely useful to follow the success metrics directly from Google Analytics panel.

Desvantagens:

Xola works definitely perfect for us, so far we haven't experienced any problem that deserves to be noted here. We are extremely satisfied with our experience with Xola Online booking System so far.

Easy to maintain booking system

Vantagens:

Tours and calendars were easy to setup in a new platform.

Desvantagens:

Limited connections to other tools, making it harder to sync calls with appointments

Ticketing Software

Comentários: I have been using Xola about 5 years and have been mostly satisfied with the software. Some of my customers have told me that they have had issues with making a reservation for my tours.

Vantagens:

The support is great. Every time I have needed help I was able to live chat with someone.

Desvantagens:

The calendar display for my customers is not as user friendly as some of the other programs I have seen.

Xola is the only way to go!

Comentários: 100% positive. I never want to use another software.

Vantagens:

This is the most user friendly software I have ever used for escape room management! You can easily adjust bookings, search guests, and see how your business is doing at a glance! My favorite thing: Live chat support!!

Desvantagens:

I said this on the other page, but being able to auto notify preassigned guides as soon as a booking came through would be amazing!!

Xola has been enjoyable to use

Comentários: I'm pretty happy with Xola! It's very customizable, very easy to use, and I've always had such quick replies from their customer service team. I have experience with a few other booking systems (OPERA & Mindbody Online) and I much prefer this system.

Vantagens:

I really appreciate how easily you can customize and set specific details of listings. I believe it allows more different types of businesses to use Xola pretty easily.

Desvantagens:

Being able to edit bookings which use the split payment option would be SO ideal. I often times have to cancel the booking and rebook, which makes any refunds more complicated down the road. I would really also appreciate the feature to type the number of guests into a booking made manually, instead of having to click increase/decrease for each guest. In the purchases tab, the order it comes up seems pretty random. It would be incredibly helpful if all purchases/cancellations/guestlists/etc would appear in chronological order. It would also be helpful if you could filter it via cancellations, etc. There's a random glitch I'm noticing recently where the guest will input their email and phone number, but when looking at their booking through the dashboard, their email shows up twice. When I go into the customer's profile, their phone number shows.

Super Impressed with XOLA and it's people

Comentários: Too many to list! But I do have to say that I impressed my boss when I moved their old system onto XOLA. XOLA really made me look good. It took me 3 years to convince my boss, but now that we moved everything to XOLA and set up booking through our wordpress site, our busy season is manageable without making anyone cry at the end of the day. Thanks XOLA!

Vantagens:

I like the 24/7 support. They are very knowledgable and helpful in problem solving as I just jumped into the program without looking at the support documents. This software is very user friendly and if something stumps me, I contact support and in minutes my problem is solved. We've been able to streamline our system with XOLA, eliminating wasted time, making the system easy for season staff to run the back office without a ton of training. XOLA just makes our business lives so much easier! Thank you for existing!

Desvantagens:

Not much. They are continually improving. I would like to see the ability to schedule staff when they aren't with a group though.

Good & easy to use

Comentários: Advance purchase and daily ACH deposits are great. Having client emails will be helpful too.

Vantagens:

The software is easy to use and mostly intuitive. Over the past few years a number of features have been added to make it more user friendly. Customer service is very responsive. Site has very few "down" times and only the occasional issue with international customers having interface issues. Overall, we are pleased.

Desvantagens:

There is still room for improvement. The two most annoying issues are: occasionally clients make errors entering contact email information. I cannot edit the email to help customer if they are a return client (we have a 70% return rate). System will not allow edit to a preexisting email address. Second, have have 40+ guides. There is no way to alphabetize the list of my guides when assigning them to tours. They are listed in order of joining my team. This ends up making guide assignment cumbersome. Finally, Xola is expensive. I am reluctant to have customers pay a 6% additional fee and absorb cost myself. That cost is significant and concerning.

I recently moved 4 tour companies onto Xola from other options and I am happy to never look back!

Comentários: Slicker guest interface as well as a more intuitive and cleaner user interface for staff.

Vantagens:

My favorite thing about Xola has been the extremely knowledgeable and speedy support staff always being at the ready via email, phone or 24hrs a dang day via chat. I can not tell you how key it is to understand that hours of need to not happen between 9-5 somestandardtime but can happen at anytime. To me, having someone there to bounce questions and issues or even just log a feature request is key compared to the many other software companies that offer lame "help/knowledge bases" or "video tutorials" you can search forever and still not find what you need. I also appreciate that they are not resting on their laurels when it comes to updates and feature additions. Since I have been using Xola since Jan 2017 they have released many updates that actually have workflow function compared to "Wow.. we made it so you can add emoji's to your email signature" type of stuff I have suffered through as "function upgrades" on other platforms. Lastly I really like that the software has the ability to be cross platform and mobile and you can still have full functionality. It is helpful that they are working towards upgrading the app as they go so more actions can be tackled through there as well.

Desvantagens:

The mobile app for android at least could really use a "refresh" feature like on the web so I can swap between company accounts easier than restarting the app. The guide management is a growing feature so I hope more develops there sooner than later which is more about my personal workflow needs than anything else. Lastly, it is not something that has as much to do with Xola as it does with Google in that the subscribed calendar feature Xola offers does not work well with the way google imports them so I would love to see a push style calendar notification instead so those not on apple products are not left with inaccurate calendars. Again more a Google screw up than Xola but I really really want xola to rework the calendar notification option so it can integrate better cross-platform.

Solid Software for Activities Reservations

Comentários: From day 1, they were very pro-active at thinking "outside of the box" on our account, from setup to go live. That was in 2016, and they have continued to deliver top notch support since then. They have also proven their commitment to continual improvement of the software over the years with lots of feature enhancements and new tools.

Vantagens:

Xola has put a lot of thought into making the transaction process quick and simple. Therefore, it has a very high "ease of use" rating for both our staff and our customers. Nevertheless, it is feature-rich and carries a lot of power "under the hood", giving the admin team a number of different ways to setup listings and sales flows. The tech support is also OUTSTANDING.

Desvantagens:

The reporting is sufficient but not robust. They have some custom reporting options, and you can export to excel, but sometimes that can be problematic, especially if you have a lot of listings or demographics. Very cumbersome to do any type of "deep dive" into large data sets.

Great booking software for small business

Comentários: Xola takes a ton of the work load from the booking process and streamlined it so people are ready to go as soon as possible. It makes it mischief easier for us to track and keep up with our customers and prospective customers and even makes marketing and promotion more effective. The support is great and the interface is easy for us and our customers.

Vantagens:

The set up and user interface is really easy for the most part. The customer service is fast and responsive, anytime I have a problem it’s answer d in minutes over the phone. The pricing option are really good for small business/new start ups and the booking fees are very reasonable. The best part is Xola is geared towards the outdoor industry and the software easily integrates into your existing website. It also has automated features like abaindon cart as well as custom coupons and discounts which I really like. We use this software for our SUP/Kayak rental business and it has been fantastic so far.

Desvantagens:

There could be more customization on the backend of the booking parameters, for instance selecting availability dates for a rental unit takes some time. I think it would be nice if Xola offered it’s own credit card terminal. It is difficult to add two separate “experiences” to one purchase, meaning if a customer of mine wanted to rent one kayak and one SUP they would have to do separate transactions.

My experience with Xola has been outstanding. I've used two other systems - PeekPro and Bookeo.

Vantagens:

I love the platform's ease of use, for both the customer and the user. When using previous platforms, we had customers calling continually because they were unable to complete transactions because they were confused with the setup. And, for the back-end user, it is a breeze! In fact, we never even had to train our employees to use Xola. The backend is extremely intuitive. And, I can't say enough about Xola's customer support. It's the best of any platform I've used. If I have a problem, Xola's chat is ALWAYS available. I also appreciate the backend functionality of being able to refund customers with store credit. The system automatically emails the customer a promo code for future use and stores the information within our system. Rebooking previous customers is also a breeze! And, what's BEST for me, is Xola's pricing model. We live in an area with a very high sales tax and I did not want to have to charge our customers an additional 6%. With Xola, we get an incredible platform (that more than pays for itself with the "abandoned shopping cart" feature) for a flat monthly rate. Xola is also continually tweaking the platform, making it better. The most recent backend mobile update is incredible -- giving me near full functionality from the ease of my iPad.

Desvantagens:

As for cons, yikes. I really can't think of anything. When I do come across functionality features that I would like to see, I have easy access to suggest my solutions. What's even better? Xola actually listens.

Outstanding for their customer support

Vantagens:

The best feature of this software is easily their Live Chat customer support. I have had only excellent and rapid responses to any question I have about the product. The Live Chat team is full of expert knowledge and friendly personalities, and is my favorite feature. I would recommend Xola for this alone!

Desvantagens:

There are some places where the language and architecture of the site are confusing. Any transfer of funds are labelled "refunds" and look like money is being returned to the customer, even when it isn't. The architecture of multiple bookings is tricky to navigate, and it is too easy to cancel entire multi-room reservations when trying to only cancel one. Fortunately, the Live Chat team is there to sort out the resulting messes.

Xola Review June 2022

Vantagens:

It's easy to use and user friendly. It's easy to train people on the software.

Desvantagens:

We had a card swiper that we used to use in conjunction with xola for walk in bookings. It would swipe the customers information and capture the numbers but it wouldn't get the CVV. People don't like to give their CVV once the card is swiped so we end up using our cc terminal instead. If we could keep all the captured payments in Xola and only Xola, that would be great but reconciling the credit card terminal isn't too complicated.

From paper reservations book to online office

Comentários: Canʻt say enough good things about our experience with Xola. We have been with them almost from the beginning and they have grown and adapted to meet our needs perfectly. No more paper reservations book, writing in pencil so we can erase cancellations, storing of waivers in banker boxes for years on end... Xola took us from 20th century to modern day office, and allowed us to give the clients online booking options too!

Vantagens:

Xola has allowed us to have our reservations in the cloud, accessible from our mobile devices... allowing us to make adjustments to existing reservations or rebooking clients on the fly, in the field! And Xolaʻs prompt integration of Smartwaiver allowed our office to go paperless, which is huge! The storage that was dedicated to record keeping was swallowing our office up! Now we have space for the clients in the office, but they can also make their own bookings online through Xolaʻs html buttons, which we can customize to suit our needs!

Desvantagens:

Sometimes the code can get a little buggy on small things, like scroll-bars in the windows. But any time thereʻs a big issue, Xola is prompt to resolve it!

Xola has made my business function with ease and automation!

Comentários: Xola is feature rich so we have gained many benefits across the board for our company including enhanced financial / sales reports, better understanding of our customer demographics and most importantly increased sales / conversions via our website.

Vantagens:

The software is wonderfully coded and designed, but the on-going support and development are always on target for exactly what my business needs.

Desvantagens:

We have a unique way of selling / booking customers and while we have been able to use Xola's rich features to make a work around I wish I could simplify our booking process with Xola. Sadly I know this is a developmental issue and only affects a very small portion of it's users like my company.

Excellent Booking Software -- I don't understand why EVERYBODY isn't using it.

Comentários: Xola software has always been good, but recently it has become even better with lots of additional features. I don't need all of the capability, like 3rd party booking, because my business is not that large. Other software always seems to force new features on your business model whether you wan them or not. Fine if we are talking about computer games. But when it's software you and your business have co-evolved with it, it's ding-dang annoying when somebody wants to change what you have perfect just because they made an update. Xola does NOT do that they. They just invite to do a quick thumbs up or down reply when they add a new element and let you get back to work. VERY refreshing! But it's nice to see Xola keeping pace with the competition.

Vantagens:

Xola booking software allows for maximum customization. I've grown so comfortable with it, tweaking little time-saving things for myself and my customers that it feels like they wrote the code with my exact tourism business in mind.

Desvantagens:

It's a little more expensive in terms of booking fees than some of their so-called competitors, but I pass the cost on to the consumers - so no big deal.

Great experience with Xola - highly recommend!

Comentários: We do not pass fees on to customers and we have a clean and robust booking system. Reliable and innovative, I really like the Xola team and customer support.

Vantagens:

The focus on customer interface. We are customer-first in everything that we do and it is apparent that Xola is as well. They innovate quickly and their team is great.

Desvantagens:

Their reporting and tracking is average, but improving. We requested a few things as we are growing, some of which have been addressed, while a few have not.