Avaliações do SkyTouch Hotel OS

Great Operating System

Comentários: Great experience mainly due to the design of the software. It integrated well and most importantly provides updates and training that brings everyone up to speed quickly for a fast & seamless implementation.

Vantagens:

The system was built to be easy to use and train new employees quickly. It allows flexible scenarios to be easily accounted for through a great product flow design.

Desvantagens:

Customer support was at times difficult and the time to resolution longer than you would expect. Although i will fully admit it was rare we had any major system issues or downtime.

A comprehensive PMS at a reasonable price

Comentários: SkyTouch Hotel OS allows us to easily manage our hotel. Our management team can troubleshoot reservations from home, and their 24/7 tech support team has been fantastic.

Vantagens:

The ability to drag-and-drop reservations into specific rooms; the integration with SiteMinder; the cloud based platform;

Desvantagens:

The fact that, at the time, we could not import existing reservations from our previous system. Our staff were able to manually make existing reservations in the new system, which ended-up providing good practice.

In short, the product was oversold and underdelivered

Vantagens:

I liked that it was a cloud based software, so that I could remotely manage multiple properties from my phone or laptop. During the sales process, I was impressed with its UI because out of most of the other products at this price point, this looked the most current and modern, comparable to other tech interfaces. It seemed it would be the most flexible for accommodating our needs and being flexible, so that if we had a sudden influx of guests, we could have another agent use a tablet to check guests in.

Desvantagens:

My BIGGEST problem with this system was that this system would authorize an unknown amount of money on a guest's card that WE did not set. Guests would pay for their stay, but an extra amount would also be withheld on their card, that we did not authorize. We were blind to the amount and the settings, and nobody could figure out nor fix the problem. During the sales process, we were told that with this product, we would never have to worry about being offline, because even if our Internet or power went out, it would save and give us access to our reservation information and re-sync whenever the internet or power came back on. There are frequent outages where the system is inaccessible because of an update to their system. Not only that, there is absolutely NO UX design in mind in their product. In terms of navigation, you need to pull up multiple tabs to achieve one objective, even though a basic UX designer could and would design a better process. We thought housekeeping would be easier with Skytouch. However it requires navigating through two different processes in order to produce a single list, and then exiting out of everything to generate a report. We had MANY other issues, that we tried to resolve. We have wasted so much time and money on implementing and using this software, I regret ever using this product. I should have run during the sales process, when they spent more time talking down their competitors rather than talking up their product.

Great System

Comentários: I had the oportunity to set up my entire systemand configure all and sink with my hotel. Overall it have been really greattowork with and easy to configure,the help at support is really great and they do the best to help out to fixed any problem or to answer any of your question or doughts.

Vantagens:

It'seasy to used, help with overall setups and manage ans is easy to work with and manage.

Desvantagens:

It have minors cons, like thetype chart not allowing you to see back on days, system set updon't allow youto configure the space of the Registration card and other stuff that you thing wile working with the systam that are just toghts that you say if it just do this will be even better.

Good, logical product; excellent customer service and support tools! Thank you SkyTouch!

Comentários: Logical, easy to use, Tech Support is fabulous!

Vantagens:

The best thing about the Skytouch HOS varies for me and my staff. For me, it's the Tape Chart, the Community Board (love this communication tool!!!), and the Tech Support team. I also like the variety of ways to access different tools which serves different learning/brain abilities. My staff likes the information accessible in Future Availability, but I'd like the Tape Chart to provide the same information all in one place. It seems it would be easy to incorporate mlos, and room rate into the pop up box for a room.

Desvantagens:

If I could make only one big change in this software, it would be access to past information. In particular, the Tape Chart, one of the most valuable parts of the software is not visible for the "past." For my Front Desk Staff and Risk Management teams, this makes searching for guests, even in the most recent days, sometimes complicated and much more time consuming than it should be. In addition, I cannot get a "visual" on a time period that includes any past days at all. My previous software, and others that I am aware of, provided that visual tool and access to reservations. As an owner, CFO, and the visionary leader in my company that is a HUGE loss to me. Along the same lines, we cannot acquire statistics for more than a 3 month period either making the past difficult/complicated to access and visualize. In addition, the need to delete cookies so often is frustrating to my staff, the Work Order reports are very limited when you need to keep track of rooms or areas in your building, and the Tape Chart pop up box should perform the same mlos, room rate and other info that the Future Availability does without having to go to two different places.

SkyTouch OS

Comentários: I've seen SkyTouch OS being used at multiple properties and the only issue I see people having with it is it runs a little slow from time to time. Their support team is amazing and is open 24/7. I recommend you try it, you will not be disappointed.

Vantagens:

SkyTouch Hotel OS is very easy to use for me and staff and colleagues. SkyTouch OS is basically a smaller version of the SkyTouch software. it shows your occupancy for your previous night and the day of. If you have had SkyTouch for over a year yu can see how many rooms you sold last year to this year. You can also see what the prices were on this day last year. It is super simple to use and well worth it. There is also a house keeping tab as well in SkyTouch OS. You can see things like your stay overs, arrivals, and vacant rooms. This tab also shows you your clean and dirty rooms for occupied and vacant. Up top of the housekeeping tap you can type in a special room and see or even change the status of it. For example you click on room 31 you can change it from dirty to clean. If a guest complains about anything you can flag the room and put in notes on what the problem is so that your matance can fix it with out coming back to the lobby or office to ask you what needs to be done.

Desvantagens:

SkyTouch can be slow from time to time. They also do updates quiet often, whitch is great but running a hotel you need your system up 24/7 and a 2 hour update makes it hard to do that.

SkyTouch Ease

Comentários: So easy and user friendly. I recommend this product to any hotel owner with 40+ rooms.

Vantagens:

Very easy and user friendly. Easy to train employees how to use. Customer support has gotten quicker in the last year.

Desvantagens:

Training courses are too simplified. Still an evolving product. Some categories are useless and others can be expanded.

The EASIEST program to use!

Comentários: Skytouch Hotel OS is super user-friendly making it one of the easiest PMS systems to teach to New Hires. The User Admin and Rate Management aspects of the program are superb as well. The implementation of the user profile once it is created is almost instantaneous. It also gives you the ability to customize usernames. The software has helped our team gather the necessary information needed for making reservations, creating group blocks and contracts, as well as providing an E-learning platform that gets straight to the point. A+!

Vantagens:

Compared to other PMS systems, this is definitely one of the easiest to use. Skytouch Hotel OS is web-based and it's systems are updated regularly--this also allows you to login from external devices--HUGE PLUS. The Home Screen is completely customizable to your teams individual needs, allowing you to link external sites to your Quick Links. You can even leave bulletin messages for your team to see upon login.

Desvantagens:

The worst part about Skytouch Hotel OS is their Reports section. Although there is a search function, it is missing some of the filter criteria needed to run streamlined reports. Another downfall for the OS is being web-based. Whenever you have internet/power issues, you can not login to an offline version of the system.

user friendly

Comentários: experience with a new hos system

Vantagens:

-check in process - you can drag multiple items to folios which is a plus -overall checkout process

Desvantagens:

- cant do multiple reservations at once - system wont save correctly most of the time if you change from USA to any other country when putting in guest info - you have to go back to USA in order to save - you cant suppress rate and also place notes simultaneously , you have to save each individually - Many reservations come through with credit card expiration dates inputted incorrectly causing errors during check in . -When trying to duplicate a reservation the credit card expiration date does not save so you have to set the guarantee payment to cash then go back to the old res and unmask the credit card info, it is too many steps that take up valuable time.

So far it has been really good for us

Vantagens:

mostly self explanatory and great help with Skytouch Support every time I have used it. I like the group functionality

Desvantagens:

I need to make promo codes for events and there is not a way to restrict the general public from booking rooms online while letting our event guests book using a promo code...this makes no sense to me as I have been able to do it with all other software.

easy to use - a lot of options to customize your property

Comentários: overall positive experience with customer support. Set up was relatively easy.

Vantagens:

I like the customization of Skytouch PMS. It's very simple to use compared to other Property Management Software. Running reports is simple. Customer support is pretty quick to get back when anyone has an issue.

Desvantagens:

The item I like least would be concerning any kind of adjustments after checkout. If you are needing to refund 20% back you must do multiple steps in order to adjust this off correctly, accurately and to the customers card.

we have different issues every week.

Comentários: I did recommend this product to another property and they ended up selecting this product and they have had really bad trouble with it. Now I feel like an idiot.

Vantagens:

I like that the program is cloud based so I can log on from home or on the go. I appreciate the updates happen over night.

Desvantagens:

groups are unfriendly to work with, every week we have a different issue. lately we have had a lot of printing issues. customer support is sometimes not very good. Most of them have zero accounting knowledge. sometimes wait time for customer service is too long. Would like additional information on dashboard or in reports.

One of the Better Cloud Based Systems

Comentários: It allows flexibility by avoiding to have to physically be at the property to make changes.

Vantagens:

The software is extremely user friendly and completely cloud based. I have the capability of managing rate changes and other features remotely compared to other software systems.

Desvantagens:

Some of the changes they make are better suited for other properties and it is not customizable. The team collects input for users over time and sometimes implement changes that do not necessarily apply to all users. As the user, we cannot opt out of the changes.

Couldn't be Happier

Comentários: Our rate management is very easy because of SkyTouch.

Vantagens:

The integration with third party web sites (OTA's) is easy to use and well designed.

Desvantagens:

Our staff has indicated they have no dislikes at all with SkyTouch.

Great Product

Comentários: Great people to work with

Vantagens:

User friendly for small independent hotels.

Desvantagens:

Set up is not the easiest. Could make the distribution side a bit simpler

I have used Skytouch system for many years. Came from Choice Hotels

Vantagens:

user friendly and love the reports....as I mentioned I have been using skytouch for many many years..

Desvantagens:

slow.....many times it is slow when the hotel is busy the system seems to take longer to generate and check people in

efficient and easy to use

Comentários: Overall, very happy with the software. Its easy to train new staff and we really like the responsiveness of the support team.

Vantagens:

I like the tracking abilities, ease of use and the customer support

Desvantagens:

When you have to navigate back, it will log off if you use the back arrow

They got PMS basics right

Comentários: Overall experience is very positive from our operations team. As a DOS I look forward to the day that Skytouch ads sales functions so we can have an integrated and interfaced group sales component!

Vantagens:

This basic hotel management software is easy to use and reliable.

Desvantagens:

Skytouch does not have group sales support functions that I have become reliant uponfrom other systems at other properties.

SkyTouch is very user friendly. Little train if you know computer programs.

Vantagens:

The ease of use. Drop down menu or tap make it easy for the staff, and the different of options they offer to get to where you are going is amazing.

Desvantagens:

Direct Billing and Group blocks, it is all the little steps you have to do to make it complete. Also a group block does not show up on the day of arrive even when you have not checked them in yet.

Very simple to use and navigate

Comentários: It makes my job easier

Vantagens:

The ease of use , and great customer service , easy to understand commands, and navigation of the software is super

Desvantagens:

The glitches, sometimes cause pain in the butt trouble shooting, but it doesn't happen to terribly often

Errors come up when making notes. Can't change reservations on certain rate plans.

Vantagens:

It's sensible for reservation information input. It walks you through information you might forget to ask. But there are way more con's than pros. This is rediculous you have to write a minimum # of charachters.

Desvantagens:

Its disfunctional, many errors cause you to start a reservation over. You can't change a reservation from a 3-day rate plan to a 2 day even though you try to remove the plan that offers the discount. This survey is rediculous.

I don't like the tier system...prefer to just enter whatever rate I want.

Comentários: Ease of access

Vantagens:

Ease of access, not overly complex. Glad that the rate system has an override function, but the default is set to just 100 days out...I should be able to override anytime in the future.

Desvantagens:

I don't like the rate tier system....prefer to just enter whatever rate I want. Plus the occupancy report does not include block revenue with rooms not picked up yet...completely throws off my ability to enter OTB revenue.

Easiest program I have used in a very long time!

Comentários: Its a great program to use in a fast pace business! It is user friendly and the support that comes along with it is unbeatable!

Vantagens:

User friendly! Tech support is so friendly and ready to help with any question or concern! The check in process is quick and easy along with the check outs!

Desvantagens:

I don't like how we cant look up rooms by just the room number. The refund process is tricky as well.

SkyTouch is easier to use than our past PMS and we appreciate the ability to train someone faster.

Vantagens:

The ease of training new employees, the reservation process, the home page that you are able to change to fit your property.

Desvantagens:

The group functions (not being able to change rates per day, and some glitches that have caused us to have group rooms unaccounted for. Also the downtime that hits us during our check in time in the PST time zone.

This system was not properly introduced to the staff for training and became confusing

Comentários: Compared to what we used before, I didn't see any benefits of this product.

Vantagens:

the layout seemed simple and the activity bar was convenient when it worked. It has been a while since I've had to use skytouch, but I used it as a guest service agent at a previous hotel. However, i did have an over all negative experience with it.

Desvantagens:

While the system is designed to be simple and user friendly, it was not properly implemented at the time of set up and made situations of posting and payments difficult for front desk agents. It didn't allow for multiple tabs to be open or for quick and easy posting options. It didn't allow agents to fully serve guests unique requests the same way were did previous to the system change. Skytouch made the job more difficult. Another example being with how it saved previous quests but only select information and made companies difficult to find and attach to profiles. Duplicating a reservation also didn't work because you still needed the CC info memorized to re-add the information to the new identical reservation.