Sobre Pipedrive

O Pipedrive é uma ferramenta de CRM fácil de implementar que ajuda você a se concentrar nas atividades que levam ao fechamento de negócios.

Saiba mais sobre o Pipedrive

Vantagens:

Neatly organized and friendly application. The most liked feature is the chat support team.

Desvantagens:

The only thing that is kinda confusing especially to non-technical person is on integrating with third-party tools. Most of it needs to be connected with Zapier which is again another subscription.

Notas do Pipedrive

Pontuação média

Praticidade
4,6
Atendimento ao cliente
4,4
Recursos
4,3
Relação qualidade/preço
4,4

Probabilidade de recomendação

8,7/10

O Pipedrive tem uma classificação geral de 4,5 em 5 estrelas com base em 2.437 avaliações de usuários no Capterra.

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Filtrar avaliações (2.437)

Gregg
Gregg
President/CEO
Usuário do LinkedIn Verificado
Construção, 11-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great Web Based CRM

4,0 há 2 anos
Legendas em português disponíveis no player de vídeo
Lorraine
Lorraine
Resp. pelo Setor de Vendas e Mkt, Brasil
Usuário do LinkedIn Verificado
E-Learning, 2-10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Um bom relacionamento

5,0 há 12 meses

Comentários: Rapidez

Vantagens:

Facilidade de encontrar as informações e navegabilidade (UX).

Desvantagens:

Ter que utilizar o Zapier para fazer integrações para algo simples, como alternar a entrada do Lead para cada vendedor.

Alternativas consideradas: CRM PipeRun, Pipefy, Agendor e HubSpot CRM

Razões para escolher o Pipedrive: O CRM do Active era muito engessado e precisávamos de mais autonomia.

Software anterior: ActiveCampaign

Razões para mudar para o Pipedrive: A facilidade em configurar as informações dentro do sistema.

Marcelo
Marcelo
Consultor de Vendas, Brasil
Usuário do LinkedIn Verificado
Suprimentos e equipamentos para empresas, 51-200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

O que eu acho do Pipe drive

5,0 ano passado

Comentários: Converti muitas vendas quando utilizei este CRM, me ajudou muito na organização , métricas, ele conversa com você e não te deixa na mão.

Vantagens:

A praticidade e dinamismo em poder controlar o funil de vendas, com organização das tarefas, alertas amei a ferramenta.

Desvantagens:

Não tenho o que reclamar. Foi maravilhoso trabalhar com ele e sempre recomendo em todas as empresas que trabalho e ja trabalhei.

Alternativas consideradas: Salesforce Sales Cloud

Razões para mudar para o Pipedrive: porque ja trabalhei com ele em outras empresas e foi fantástica a facilidade, dinamismo e controle de funil de vendas , me ajudou a converter muitas vendas .

Avaliador Verificado
IT Analyst, Brasil
Usuário do LinkedIn Verificado
Serviços jurídicos, 11-50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

CRM fácil de utilizar

5,0 ano passado

Comentários: Uma das mais plataformas de gestão comercial mais fáceis de utilizar existentes no mercado.

Vantagens:

Plataforma intuitiva e fácil de utilizar. Simples, porém robusta no gerenciamento dos processos para equipes de vendas.

Desvantagens:

Não sou um utilizador diário da plataforma e não tenho contras para listar até então. Ajudei a implementar a solução e as equipes que o utilizam não tem maiores reclamações sobre o Pipedrive.

Avaliador Verificado
CEO, Brasil
Usuário do LinkedIn Verificado
Publicidade e marketing, 2-10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Ainda avaliando

3,0 há 2 anos

Comentários: Acredito que para o meu uso não vale a pena nem para a minha agencia

Vantagens:

Estou ainda utilizando, avaliando e testando mas sinceramente não estou gostando muito o software utilizado

Desvantagens:

Não acho muito pratico , muitas funções acabam atrapalhando as funções mais simples, ou seja algo simples acaba se tornando complicado

Jamie
Jamie
Good first starter CRM, República Dominicana
Usuário do LinkedIn Verificado
Software, 11-50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great starter and start up CRM with call functions

5,0 há 2 meses

Comentários: Overall, Pipedrive is solid and a great place to start using CRM. The call features are useful when you have teams spread across the globe.

Vantagens:

Pipedrive provides the ability to make calls right from the CRM, so all sales activity in one place.

Desvantagens:

I felt the email marketing and cadence tools are a bit too basic for what I need now.

Alfredo
MANAGER, Espanha
Entretenimento, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

My best CRM platform but...

5,0 há 3 semanas Novo

Comentários: I have been using PD for more than 3 years, and I love it... in fact I recommended it to some colleagues of mine. I used it for a very particular selling task in my job. During first year I increased sales 20%, second year was 2020... and you know. I was preparing it fore this new period, but then one of the sales teams I admire the most in my business began to use another CRM very specific for this sector, and then...

Vantagens:

I think (because i tried others), this is a software with a great ease of use and configurability, and especially it is a software that becomes addictive to use, which returns in profits for your business. Lately, a lot of updates were being made focused on controlling the communication with the client itself. Good Tech Asist too!

Desvantagens:

If I have to point a "Con" is about these updates I said before... Every new feature has a limited range of use if you don't want to pay more.

Alternativas consideradas: Zoho CRM

Razões para escolher o Pipedrive: Access makes many things pretty good, but it's not the ideal solution as a CRM software, I think.

Software anterior: Microsoft Access

Razões para mudar para o Pipedrive: Ease of use and configurability, and its interface

Michelle
Project Manager, África do Sul
Serviços e tecnologia da informação, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

A CRM System that just Works for Sales Management

3,0 há 2 anos

Comentários: Overall a good experience using the platform my new team members just needed two days of training and found it easier to use.

Vantagens:

Easy to manage different pipelines for different sales projects. The email template is one of the key features we like as it allows us to format our emails and the fields are filled in automatically, so every client receives a quality email without spending time typing out individual emails. Like the filter system that allows you to select just the clients, you wish to target and even the group email shot is an excellent tool we use often. We have added out funnels and Xero to the platform and both work perfectly with Pipedrive. Our market profile is primarily created on google documents and we have ease of importing the information onto the Pipedrive pipeline. We use the activities to set reminders which allows us to keep track of our work tasks on a given day. For sales, you can modify the platform to include the key features that you would like for your company and client information to be saved. Allows you to make group amendments in list form for a high volume of clients so if you need to split the work between the team this is an excellent tool.

Desvantagens:

The emails received are not automatically assigned to a client and sometimes land on other client's deals in Pipedrive. There seems to be a lot of downtime of late and we have had several clients confirm that they have not received the email off Pipedrive. There is a lot of new additions to Pipedrive but not enough time to learn them this can be a pro and a con. The support is not always available for immediate help. There is no key information once Pipedrive is down of who you can contact for support. I don't like the Lead section it really just sits there quite useless to us.

Andrés
Andrés
Andrés Jónsson, Islândia
Usuário do LinkedIn Verificado
Relações públicas e comunicações, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Massive Pipedrive fan

5,0 há 4 semanas Novo

Comentários: Being able to manage our customer base and network in an easy and usable way. Also it has become my second brain. Best software I have found for this. Strongly recommend. I have used [SENSITIVE CONTENT] coaching and group sessions to get more skilled in using Pipedrive. I also recommend [SENSITIVE CONTENT] He is very good.

Vantagens:

Ease of use, good service. I also appreciate how fast they ship updates.

Desvantagens:

It is a little bit too much focused on sales for me, as I am mainly using the CRM features but I understand that that is its main use for most people.

Alternativas consideradas: Salesforce Sales Cloud

Razões para escolher o Pipedrive: It was recommended to me.

Software anterior: Highrise

Razões para mudar para o Pipedrive: Cheaper and more lightweight and web based. Also I saw how fast people were adopting it.

Cheikh
Cheikh
CEO, Senegal
Usuário do LinkedIn Verificado
Publicidade e marketing, 2-10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Good software for CRM management

4,0 há 2 meses Novo

Comentários: Pipedrive allows me to professionally manage my leads and automatically import my leads from the forms on my website so it saves me time and money in my business activities

Vantagens:

Pipedrive is a very easy to use software and it makes it easy for me to manage my business activities.

Desvantagens:

What I don't like about pipedrive is that it lacks the functionality to manage quotes and invoices.

Resposta do Pipedrive

há 2 semanas

Hi Cheikh, Thank you for sharing your feedback with us! It really helps us to stay on the right path. Regarding the lack of an Invoice feature, we would like to invite you to take a look at two options for Invoice integrations: Xero: https://support.pipedrive.com/en/article/pipedrive-integration-xero Quickbooks: https://support.pipedrive.com/en/article/pipedrive-integration-quickbooks If you have any questions or need any help, do not hesitate to contact our Support Team. They will be happy to help! Kind regards, Pipedrive Team

David
David
CEO, Canadá
Usuário do LinkedIn Verificado
Software, 11-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

An amazing CRM for sales folks!

5,0 há 3 semanas Novo

Comentários: Pipedrive is an ideal solution for small to mid-size teams. It certainly isn't going to have the same power as Salesforce, but sometimes you need a reasonably priced family Sedan, not an 18-Wheeler Transport.

Vantagens:

Pipedrive has everything you need to track your sales pipeline and customers in a CRM! It also has very powerful exporting capabilities to get deals that don't close into re-marketing systems

Desvantagens:

I can't really think of any major complaints. We tried their live chat software and couldn't get the notifications to work, and it was actually a huge hassle to cancel the free trial, but that was a minor annoyance and only happened once, everything else has been fatastic.

Isabel
Isabel
Business developer, Brasil
Usuário do LinkedIn Verificado
Internet, 11-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

My favorite CRM

5,0 mês passado Novo

Vantagens:

What I like the most in Pipedrive is that they are all the time improving the platform. The software has all the must-to-have functionalities on the Pro plan what makes it accessible for new entrepreneurs.

Desvantagens:

The automation process. Sometimes I feel limited about it.

Amadeusz
Amadeusz
Project manager, Polônia
Usuário do LinkedIn Verificado
Software, 11-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

An easy tool to manage your lead

5,0 há 4 semanas Novo

Vantagens:

It is an intuitive tool, with plenty of integration options. A great advantage are custom graphs one can make and save. They saved me a lot of time.

Desvantagens:

Not so good if you are thinking about marketing automation

Avaliador Verificado
CEO, Espanha
Usuário do LinkedIn Verificado
Internet, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Muy buena opción

4,0 há 2 meses Novo

Vantagens:

Pipedrive es el CRM en nuestra empresa, el equipo comercial usamos la herramiento de forma diaria para el aumento de la base de datos de clientes, leads, convertir los clientes, campañas de Marketing entre otros.

Desvantagens:

Facilitar el proceso de integración y onboarding.

Resposta do Pipedrive

há 2 semanas

Hi there, Thank you very much for sharing your feedback! Check our Knowledge Base for more information: https://support.pipedrive.com/en In case you have any questions, please contact our Support Team. They will be happy to help! Kind regards, Pipedrive Team

Samuel
Web developer, Botsuana
Publicidade e marketing, 2-10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Get to know customers behavior

4,0 há 4 semanas Novo

Comentários: It very effective for every startup businesses, because you will be able to identify clients behaviors and hindrances, so all can be corrected

Vantagens:

Is very important to your business to determine where to be amended if there's any hindrance

Desvantagens:

For any startup business it all Good to go, mayb in the future when my business when I discovered some setbacks will come back to share

Avaliador Verificado
Chief Revenue Officer, Polônia
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Good enough for your sales team

4,0 semana passada Novo

Comentários: Pipedrive is an excellent software for sales CRM purpose. Very easy to deploy, sales pipeline is customizable and it is actually a good match for SaaS type of companies. We can add next activity, log them and put necessary documentation in the deals. Having subscription and invoice options are really useful to track revenues. The reporting section is useful and there are plenty of metrics. It is possible to create different dashboards with certain metrics. Lead Booster add-ons cane be useful so that you can add chat bot or connect your web forms.

Vantagens:

Great tool to track and manage end-to-end sales activities. I like the illustrations when a deal is closed :) Possibility to integrate with many tools. Simple UI. Good reporting section with customizable dashboards. Forecasting and revenue tracking options - good for SaaS companies.

Desvantagens:

When we had a smaller team, we just wanted to have a tool that we could use to track leads and deals. As we wanted to have more teams like marketing, client success and HR to use CRM, Pipedrive is not that capable. Another issue is that you need to pay extra to use some custom fields in the reporting.

Sam
Sam
Partner, EUA
Usuário do LinkedIn Verificado
Transporte rodoviário e ferroviário, 11-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Customizable CRM that is easy to deploy and offers endless customization possibilities

5,0 há 3 meses

Comentários: It is great! I've used it in the past, got locked into Hubspot for too long, and once I was out of their contract, I immediately came back to Pipedrive. Every so often, I test other CRM, and while some others may have cool bells and whistles, the features that other CRMs have and Pipedrive lacks tend to be related to shiny object syndrome. Pipedrive is practical, easy to use, and simple to train and onboard new employees. Another great thing about Pipedrive is its active community. Their forum is a great place to gain inspiration for the service and communicate with others for assistance in building unique integrations. Their support is excellent and always available via chat right from your CRM.

Vantagens:

Most CRMs force you to use it the way they think is best. But not all sales teams are alike. Pipedrive works well for us because we can customize it to work exactly how we need it. Customizing is easy and does not require coding. Pipedrive integrates nicely with services like Zapier and various forms of plugins. This allows us to connect our CRM with all of our software applications.

Desvantagens:

Pipedrive has great email functionality, but it lacks a shared inbox (similar to Help Scout). We have a general sales email that our team manages as a sales team. If you want to use Pipedrive, you are forced to require all salespeople to communicate with their email instead of company-wide accounts. This creates separation within our organization as we can't rely on Pipedrive for email communication.

Benjamin
CEO, França
Capital de risco e capital privado, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

I switched from Hubspot to Pipedrive on a friend's recommendation

5,0 há 6 meses

Comentários: With Pipedrive I can easily track and manage my leads on a daily basis.

Vantagens:

Pipedrive is very intuitive to use. Easy to parameter, no headhache. It features an automated import process to switch from one CRM to the other without losing any data. On top of it, it is really cheap compared to Hubspot and tailor-made for entrepreneurs ! Support is available and very friendly. Go for it.

Desvantagens:

I do not really like the mobile version because I do not see the point of using it

Alternativas consideradas: Dynamics 365

Razões para escolher o Pipedrive: I tested the Enterprise version of Hubspot with a discount for start-up, with 90% discount. Once I was hit by the full price version, I quitted within days. Too expensive for a small business like me.

Software anterior: HubSpot CRM

Razões para mudar para o Pipedrive: Pipedrive is much cheaper with comparable features and works perfectly for me

Resposta do Pipedrive

há 5 meses

Hi Benjamin, Thank you for the feedback! It is really important for us to know it! We are glad to know you are happy with Pipedrive. That's our goal! With Pipedrive Mobile App you are able to take actions while offline, make calls and log them directly to Pipedrive, attach photos or files, and more. Regardless, if you ever need any help or have any questions, our Support Team is here 24/7 to help you! Have a lovely week! Kind regards, Pipedrive Team

Amanda
Insurance Claims Manager, EUA
Construção, 11-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Pipedrive is a total game changer! Hands down BEST CRM

5,0 há 7 meses

Comentários: Our customer service has been phenomenal since implementing Pipedrive! It's extremely rare a new lead or a task for a customer is missed and that only happens from user error (not setting a task for that customer). No more paper files. The activity log Pipedrive keeps of all our employees is an awesome feature too! We have used a few CRMS over the years and this one is by far the BEST. No big issues and we've been using this one since about 2017. Other CRMS are cheaper but like the old saying, you get what you pay for!

Vantagens:

Pipedrive was soooo easy to implement for our company. It is very user friendly and tech support is a email away. The most important aspect of Pipedrive is having all our customer files in a central location, easily accessible to keep notes and to set tasks for ourselves allowing us to provide excellent customer service that was not always perfect just using an Excel spreadsheet. Sorting all of our customers into different pipelines and stages is awesome too! Easily see where everyone is.

Desvantagens:

The email feature has not been working. We use Yahoo Small Business for our emails and for some reason our emails unlink from Pipedrive and now we are unable to relink them but that's not a huge issue as each customer file in Pipedrive has it's own link you can paste in the BCC of your customer email and it copies it to that customer's Pipedrive.

Avaliador Verificado
Sales Consultant, EUA
Usuário do LinkedIn Verificado
Formação profissional e coaching, 11-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Good CRM for small sales organizations without too much bloat

5,0 há 8 meses

Comentários: Overall experience is very positive and I will continue to use this over other bloated softwares.

Vantagens:

I like how simple and intuitive Pipedrive is to use without the bloat of a huge CRM and complex features a small business or sales department may not need. It has good integrations, notifications for customer actions, and easy sorting for customer profiles.

Desvantagens:

Nothing I dislike about this software, all is good. I am trying to think if there is anything I dislike and there is nothing on my mind.

Alternativas consideradas: ActiveCampaign, Ontraport e HubSpot CRM

Razões para escolher o Pipedrive: ActiveCampaign was too bloated for our sales organization and we did not need all the complex marketing automation, and Pipedrive in comparison is very lean and easy to use.

Software anterior: ActiveCampaign

Razões para mudar para o Pipedrive: Easy integrations, lack of marketing bloat, ease of use in UI, customer alerts

Joseph
Owner, Canadá
Hardware, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Big fan of Pipedrive

5,0 ano passado

Comentários: I happen to be a Pipedrive user. I am also an independent reseller of the product, as well as an integration consultant (pipedriveexperts dot com). I have helped hundreds of customers integrated dozens of different CRMs. No single solution is perfect but I find that Pipedrive is the right choice for a large majority of our clients. Pipedrive strikes the right balance between features, ease-of-use and cost. I am happy to say that their technical support is (by far!) the best I have seen from any CRM. I recommend Pipedrive to many types of businesses.

Vantagens:

Pipedrive really is built for salespeople. The reporting functions for management are there, and getting better every quarter, but is the ease-of-use for a salesperson that distinguishes Pipedrive.

Desvantagens:

Automations are generally a very strong feature of Pipedrive, but one type of automation is missing (unless you use an external service). That missing capability is date-based triggering of workflows. Pipedrive cannot yet send a birthday greeting or followup message based on a date (past or present). This is an inconvenience for us, and we have to use external tools to solve that problem.

Alternativas consideradas: Zoho CRM, Freshsales, Pipeline, Salesforce Sales Cloud e HubSpot CRM

Razões para mudar para o Pipedrive: Pipedrive strikes the right balance between features, ease-of-use and cost. I am happy to say that their technical support is (by far!) the best I have seen from any CRM. I recommend Pipedrive to many types of businesses.

Shayne
Shayne
Director of Sales, Índia
Usuário do LinkedIn Verificado
Internet, 11-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

PipeDrive is the best "Beginner" CRM Platform out there!

4,0 há 2 anos

Comentários: PipeDrive is functional CRM platform and a viable/cheaper alternative to SalesForce and other counterparts. It is easy to use and has a wonderful graphical interface. If you are a budding enterprise, PipeDrive is the software for you. If you're a full-fledged corporate, I'd personally recommend you evaluate other options because although PipeDrive is amazing, it still sports limited functionality that won't do a large company any justice.

Vantagens:

1) You can send emails directly from the platform! This gives you an edge on your communication efforts and helps you trigger alerts, get notifications and manage a large volume of clients - often simultaneously. 2) The interface is very easy to use and there is no steep learning curve necessary for one to get accustomed to the platform. This also encompasses of how easy it is to navigate through the platform. 3) PipeDrive can seamlessly integrate with many third party service providers. We have had no problems integrating PipeDrive with MailChimp, Slack, Gmail, LinkedIn, etc 4) PipeDrive will never let your leads go stale. Leads that need following up with will be highlighted based on the criteria designed by the user. Intuitive icons beside each lead can give you a detailed picture as to what stage of your business process the lead is on and what required action needs to be taken. 5) PipeDrive makes it super easy to enter leads and move them through various stages of your business process. 6) Inter-departmental communication is a breeze. I've noticed a strong synergy between our sales and marketing department after implementing PipeDrive in our organization. It's very convenient to identify high potential leads and PipeDrive eliminates the need of trying to give the next department a detailed back-story about leads during a hand-off. This saves a LOT of time. 7) Dashboards can help you evaluate and track project progress at a glance.

Desvantagens:

1) We are unable to send one email to multiple contacts. Right now, we have to send them out one after the other. Sincerely wish they look into this. 2) Usually hands when processing large volumes of data. 3) Not suitable for large firms and organizations. I deem this to be an entry/Beginner CRM platform. 4) There aren't any built-in marketing and contract management tools.

Christopher
Christopher
CEO, EUA
Usuário do LinkedIn Verificado
Publicidade e marketing, 2-10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

The Best CRM In The Game

5,0 há 2 anos

Comentários: Pipedrive is by far my favorite CRM after extensively reviewing over a dozen of them. I recommend it to all of my clients because of how versatile it is with third party integrations. I also recommend it to any beginners since you do have the option of getting WAY more features than anyone else offers at the top-tier package; all while being one of the least expensive.

Vantagens:

I like the simplistic UI, the customizability, and the fact that Pipedrive has the widest range of integrations in it's class. I would go as far as to call it MODULAR, meaning you can add pretty much any feature you'd like via 3rd party integrations. With this is mind, you'll never be limited to some of the things Pipedrive doesn't do as well. Alternatively, if you're looking for everything under one roof, Pipedrive does this better as a whole than any of the competition.

Desvantagens:

I'm not a huge fan of how some of the very simple features are blocked off from the lowest price plan. Since I prefer the 'modular' setup, this is the only plan that makes sense to me, but I do miss some of the features like important fields that display certain fields first based on where the deal or person / organization is in the pipeline. I used to run the top tier package from Pipedrive, and I wasn't really impressed with the automation features. They're a bit limited and the triggers don't always work.

Alternativas consideradas: Zoho CRM, Agile CRM, monday.com, Copper e HubSpot CRM

Razões para escolher o Pipedrive: Trello does not scale well and was not comprehensive enough for my needs

Software anterior: Trello

Razões para mudar para o Pipedrive: Pricing, features and most of all a great and flexible UI/UX

Dave
Director, Singapura
Design, 2-10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

An Affordable CRM that is both Feature Rich and Easy to Use

4,0 há 2 anos

Comentários: The onboarding experience is one of the best I have had. You can quickly get going and they have a ton of resources to get additional help (forums, videos, blog posts, video updates etc.)

Vantagens:

I recently switched to Pipedrive from one of their competitors for two main reasons - their Contact Timeline feature and the wide arrange of integrations made available on all of their plans, even the lowest tiers. With the Contact Timeline feature I can quickly see all the touchpoints (both when and how) I have had with an existing contact. This is super helpful when looking for clients to follow up with in a single glance. I have seen similar offerings in personal contact organizers but nothing fleshed out to this degree and integrated with a more capable CRM. Hands down Pipedrive has the most comprehensive integration marketplace for the best price period. Other CRMs charge a hefty price to access webhooks or Zapier and usually allow access only on their higher level tiers. I love that Pipedrive has chosen to open up these integrations to all users on their platform. This is huge win for small business owners looking to grow with them. I am amazed at how many native and 3rd party integrations they have. If the tool exists, there’s a good chance you can connect to it with Pipedrive. It’s obvious that they have made integrations a priority and this adds a lot of value to the platform.

Desvantagens:

Overall I’m very impressed with Pipedrive. I do wish they would focus more of their efforts on the GSuite or Gmail Chrome Plugin. This is a real missed opportunity. In my previous CRM I could access all of my deals, contacts and notes right within Gmail. This was a real time saver, since I never had to leave Gmail to view my CRM data. Pipedrive’s Gsuite plugin is more context related. You can only see the contact/deal related information for the email you are currently viewing. I hope the plugin gets more attention in the future. Another modification I would like to see is image previews of contacts on the main contact page. They do offer this in the contact timeline view, but I would love to see it in the main contacts page as well. Finally, the Smart Contact Data tool needs some work. I have had issues with it finding enriched data on a lead. The previous CRM I worked with did a much better job. Hopefully this gets hammered out.

Alternativas consideradas: Copper

Razões para escolher o Pipedrive: - Access to integrations at lower price. - Contact Timeline View

Software anterior: Copper

Razões para mudar para o Pipedrive: - Integration availability - Contacts Timeline view - Price - Customer Service

Avaliador Verificado
Digital Marketing Manager (Fintech and Financial Services), Paquistão
Usuário do LinkedIn Verificado
Serviços financeiros, 2-10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great for a small business with a small team

4,0 há 2 anos

Comentários: Our team is satisfied with Pipedrive so far because it is the only tool we could find that does what we need. We would love for more features to be added, but at present it is working for us.

Vantagens:

Pipedrive is easy to use and usually doesn't require tons of reading to understand how it works. They have some great videos to help with anything that might come up and I am very happy with their customer support. They usually get back to me within a few hours at the latest. It's a great tool for someone who wants something that is simple to use and doesn't cost an arm and a leg. The features are great for our small team to keep track of emails, leads and lead stages all from within one dashboard.

Desvantagens:

There are a few things that would have made it way more useful for our use case. One of these is the inability for one team member to view the mail tracking features on emails sent my other members. I person A sends an email to client 1, I cannot see the mail tracking feature to see if the client read the email or not. I have to ask each team member individually if their client "saw" their email. Another common issue is syncing. Sometimes, the platform is unable to sync emails from other accounts like Hey and it takes us a lot of time getting them to show up within the system.

Alternativas consideradas: Insightly, Streak e Zendesk

Razões para escolher o Pipedrive: Streak didn't have many features that we needed to manage our leads and contacts.

Software anterior: Streak

Avaliador Verificado
Founder, EUA
Usuário do LinkedIn Verificado
Publicidade e marketing, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Really great tool if need more than Hubspot and less than Salesforce

5,0 há 2 anos

Comentários: Really great among all CRM tools if need more power than Hubspot CRM and don't want to shell out dollars for Salesforce. The mobile app is especially good among CRM tools.

Vantagens:

Pipedrive has some of the best integrations have seen at that price point in any industry -- the customer lookup in Trello being a prime example. The overall product quality is also incredibly high -- e.g., we can see all export reports ever pulled in the system for audit purposes.

Desvantagens:

The biggest gap is consistent with almost any CRM on the market -- while we can drag & drop or bulk change statuses of tasks in spreadsheet mode, we can't change the task order within stage. Pipedrive *does* have some capability to hack this which we did on occasion -- specifically, just change up the event dates in the tasks and assign a custom field to be your actual due date -- it was clunky but it worked, and ultimately just use Trello for deal management.

Alternativas consideradas: Salesforce Sales Cloud, SugarCRM, HubSpot CRM e Microsoft Excel

Razões para escolher o Pipedrive: needed more CRM capabilities

Software anterior: Microsoft Excel

Razões para mudar para o Pipedrive: general BCC of email, ability to do bulk edits, and drag and drop between stages