--- description: Tudo sobre Re:amaze: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Re:amaze - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Re:amaze](/software/132952/reamaze) # Re:amaze Canonical: https://www.capterra.com.br/software/132952/reamaze Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/132952/reamaze?page=2) > Ofereça suporte, interaja com clientes e converta-os em uma única plataforma. Software de suporte técnico e comunicação com o cliente desenvolvido para a sua empresa. > > Conclusão: 53 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Re:amaze? O Re:amaze foi desenvolvido para todas as empresas, desde startups com aplicativos de alto crescimento até empresas de comércio eletrônico que operam várias lojas online. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.8/5** | 53 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.8/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.8/5 | Com base em avaliações gerais | | Recursos | 4.8/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Reamaze - **Localização**: San Jose, EUA - **Fundada**: 2012 ## Contexto comercial - **Preço inicial**: US$ 29,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Alemanha, Austrália, Canadá, China, Estados Unidos, Japão, Reino Unido, Índia ## Recursos - Acesso para Celular - Alerts/Escalation - Autoresponders - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Catalog Management - Comunicação multicanal - Formulário offline - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de caixa de entrada - Gestão de call centers - Gestão de conteúdo - Gestão do conhecimento - Gestão do fluxo de trabalho - Histórico de transcrições/chat - Imagem de marca personalizável - Modelos personalizáveis - Pesquisa de texto completo - Portal de autoatendimento - Rastreamento de interações - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Segmentação geográfica - Suporte do cliente - Third-Party Integrations - Transferências/encaminhamento ## Integrações (16 no total) - Adobe Commerce - BigCommerce - Facebook Business Suite - GitHub - Google Analytics 360 - Instagram - Klaviyo - Mailchimp - ShipStation - Shopify - Slack - Stripe - Twilio - WooCommerce - WordPress ... e mais 1 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) - [Sistemas de Service Desk](https://www.capterra.com.br/directory/31027/service-desk/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.com.br/software/61368/salesforce) — 4.4/5 (18771 reviews) 3. [LiveChat](https://www.capterra.com.br/software/62194/livechat) — 4.6/5 (1719 reviews) 4. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Freshdesk](https://www.capterra.com.br/software/124981/freshdesk) — 4.5/5 (3412 reviews) ## Avaliações ### "A very modern take on customer support helpdesk, live chat, and customer engagement." — 5.0/5 > **Oliver** | *3 de fevereiro de 2018* | Taxa de recomendação: 10.0/10 > > **Vantagens**: Reamaze is one of those products that you wish you started using years ago. This product has definitely evolved over the years. I first used it back in 2015. I'm back on it now in 2018 and it has matured in many ways. It's much more than a customer service platform. It also helps businesses with conversion optimization and its definitely moving into intercom territory. Customer service is spectacular. Reach out and you'll always hear back from someone. > > **Desvantagens**: Reamaze has a very unique design philosophy and it's not everyone's cup of tea. Everything is designed to be centralized and you do need to think a lot about what you want to do before doing it. There's not a lot of handholding which can make it a bit tough on newcomers. > > I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly. ----- ### "A lot of features for a good price" — 5.0/5 > **Ian** | *12 de agosto de 2020* | Internet | Taxa de recomendação: 10.0/10 > > **Vantagens**: Re:amaze had two key features that we needed: customer support case management across multiple channels (email, on-site chat) and a knowledge base. These two features were non-negotiable as they work in combination to solve customer pain points. We interact with customers directly via the chat/email channels and over time, we identify patterns and develop KB articles that handle a greater and greater percentage of cases so that users can get their problems solved on their own. Re:amaze seems like it's constantly getting new features without raising the modest prices. Our small team has just two seats and most small companies can probably get by with just a single seat. The mobile app is also useful if you want to handle some support cases on-the-go. > > **Desvantagens**: The only thing I don't love about Re:amaze is the knowledge base system. The editor needs some love\! It does all the main things you need it to do: create categories, manage workflows (draft an article, make it unlisted, publish it) and it even has a few nifty features like letting you embed JS code or even forms created from the form builder feature. But the editor itself just feels like it's a few generation older than it should be. Switching between the editor and the code and the preview is clunky. A live preview pane or just better handling for styling/inline code would be much appreciated. Also, there's no built in code syntax highlighter which is essential for technical products where your customers are developers who need sample code as part of the knowledge base articles. I do expect that Re:amaze will improve this in the near future, though, so I still feel very confident recommending this product (especially over Zendesk and the old guard of support software solutions). > > Re:amaze allows me to do a lot with minimal time and money investment. I can create form letters with merge fields for a user's name, auto-responders, monitor our social media. It's a real Swiss Army Knife of customer engagement. The fact that they update the product so frequently and add new features makes me feel like I've chosen the right product for our company. ----- ### "Not quite there, but REALLY close to being a great support tool" — 3.0/5 > **Matt** | *28 de agosto de 2019* | Publicidade e marketing | Taxa de recomendação: 5.0/10 > > **Vantagens**: I loved how easy it was to setup and how the knowledge base integrated into the chat widget. everything from the customer end looks and feels great. > > **Desvantagens**: The backed interface for the live chat is awful. Ultimately we decided to leave because the chat function wasn't meeting our needs. > > Overall, the onboarding and setup experience was excellent but the live chat was enough of a turn off that we had to bounce. We might be back though if they clean it up\! ----- ### "Great product\!" — 5.0/5 > **Christopher** | *19 de dezembro de 2019* | Artigos esportivos | Taxa de recomendação: 10.0/10 > > **Vantagens**: Handling multi channel communication (including social channels) means only one place to log in to see all customer communications. Pulling in info from our Shopify store is a huge plus - you already have background on the customer yo are talking with. Love that I can see who else is actively in a message to a customer so we are not double dipping and wasting time. Plus so much more... > > **Desvantagens**: The only con is that I wish it was a bit more sales focused. I know that Reamaze is going there, but while I like the embedded shoutbox, its not always the prettiest for sales. If the shoutbox could work in tandem with some pop-ups that can be creatively designed, I think it would be a great sales piece as well. > > I researched platforms and brought Reamaze on my last job. It was great to work with and extremely efficient at handling multi-channel communications. I liked the product so much, that when I moved into my current position, I immediately suggested bringing Reamaze on board. Prior to Reamaze, they were managing all e-mail channels separately as well as another system for live chat and customer management. Reamaze is a great platform for manging customer communication and live chat - the best hands down\! ----- ### "Powerful All-in-One business software" — 5.0/5 > **George** | *18 de dezembro de 2019* | Eletrônicos | Taxa de recomendação: 8.0/10 > > **Vantagens**: Multiple inboxes allows for 1 email client to be used for our whole business. It is business oriented in that it provide reports and statistics . Integrated live chat features can allow you to easily operate live chat support for your business. > > **Desvantagens**: Larger reports take a while to download but its reasonable considering the amount of data in the reports. > > Wonderful all in one client software that we have been using for our company for 2+ years. ----- Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/132952/reamaze?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/132952/reamaze) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados