Avaliações do TriNet Zenefits

Sim, Bom demais !

Vantagens:

Aplicativo de uso muito Bom ! Consigo fazer o que preciso e uso diariamente.

Desvantagens:

Poderia ter menos burocracia. Uso de forma legal mas poderia ter campos não obrigatorios

Seamless low-cost solution for small to mid-sized companies that kills busy work

Comentários: -Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

Vantagens:

With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Desvantagens:

I would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard.

Managing payroll with Zenefits is a breeze

Comentários: This year, I had some trouble putting up vacation rules, and getting in touch with a live representative proved challenging, as I had to navigate through multiple menus before I was finally connected. The representative at that time was exceptionally helpful and handled my request for assistance with utmost professionalism.

Vantagens:

Our experience with Zenefits has been quite positive. We use it to manage new hires, time off requests, benefits administration, and payroll all in one place. In most applications, it has been a pleasure to use because of how intuitive and simple it is.

Desvantagens:

Employees should be able to access their pay stubs through their profiles. A call to the firm should not be necessary for a terminated worker to be rehired.

TriNet simplifies employee benefits, money, and policies

Comentários: Trinet handles the tedious administrative tasks that arise. They're quite competent, and having a single, dedicated agent has simplified our interactions with them.

Vantagens:

Paychecks, tax documents, insurance information, spending accounts, and corporate policies are all conveniently housed in one location thanks to TriNet.

Desvantagens:

When using my own device, I don't see the need to log in every day, therefore there may be room for improvement in settings like this. I realize this may be a matter of corporate policy, however it has been brought up in previous evaluations.

Great Sales Department but not backed up by Service or Software

Comentários: I love the onboarding and sales process. Every person I talk with at Zenefits is pleasant and understanding. Whoever is in charge of the software development and customer service systems should be fired. In order to get a question answered one has to submit to a complex matrix of categories and subjects. I rarely could find the particular category that I needed. Tax Services are a joke. I just received an email on Feb 16 2021 for a quick question that I had on May 7th of 2020. If you have any need for any changes that require a human, find a different way.

Vantagens:

Timekeeping is accurate. The time-off request and approval process works great. Like the PTO Calendar. Every task could be performed even if some were clunky.

Desvantagens:

Navigation is not intuitive and few improvements over 2 years. There were bugs when working with state taxes (for WA). Claimed integration with Quickbooks Desktop is flat out lies. Integration with Quickbooks Online is weak at best. DON'T TRUST Zenefits to make changes to your payroll tax filings. Will take 6+ months to get a response.

Our HR functions are centralized at Zenefits

Comentários: Payroll, new hire paperwork, paid time off, and benefits administration are just some of the fundamental HR features managed by Zenefits. We may be a small group, but we're responsible for the same number of procedures as a large company. It's fantastic to have a system in place that keeps everything coordinated without requiring us to constantly monitor, update, calculate, and email each other.

Vantagens:

If your clients are willing to utilize Zenefits for everything from onboarding to benefit administration to payroll, you've found a superb all-in-one solution. When effectively implemented, Zenefits is all an organization needs to manage its workforce.

Desvantagens:

Customers who have questions for their broker must use the built-in "help" function rather than get in touch with an individual directly. The current state of available learning management technologies and straightforward guidelines leaves much to be desired.

Zenefits has been a great help in our HR team

Comentários: Zenefits' primary functions are human resources (HR) and onboarding (H.R.) document management, paid time off (PTO) management, and payroll processing. Our entire organization uses it, from administrative assistants to IT specialists and, eventually, even our independent contractors.

Vantagens:

Although the initial investment in Zenefits appeared substantial, the time I've reclaimed from previously spent on HR, onboarding, and payroll processes has more than paid for the service.

Desvantagens:

Although Zenefits' payroll services still meet customers' needs, I feel the company has declined overall. The product has not progressed and is still missing important features like the ability to claim R&D tax credits.

User friendly solution, good experience overall

Comentários: We were able to get a good grasp of our employee timekeeping, and it saved us a lot of time processing payroll each week.

Vantagens:

I liked how easy it was to manage payroll. I also really appreciated all of the resources for HR handbooks, job descriptions, performance reviews, etc. Customer service was great, and really flexible with some of my out of the box requests. Having our employees clock in via our ipad app was handy. The mobile features were rough at first, but are coming around nicely.

Desvantagens:

The templates for new contractors and new hires were rather lackluster. It was also a little clunky and almost overly simplistic to pay contractors. Tax prep wasn't the smoothest.

Continuous Trainings!

Vantagens:

I love that they always have new training available and are always looking for ways to make their product better.

Desvantagens:

Being able to switch through the different areas needs some work.

TriNet Zenefits for Web Developers

Vantagens:

The time tracking management works very well and it's very accurate. It also calculates the overtime you have worked. It generates insights and reports about all time related metrics.

Desvantagens:

Sometimes the performance of the app is not very fast, the system glitches and loads slower.

TriNet Zenefits

Vantagens:

It's user-friendly and we receive the live support that we need.

Desvantagens:

nothing that we've encountered so far has been negative.

Life Saver

Comentários: Time Saved! Compliance is always taken care of...not much to worry about.

Vantagens:

Zenefits was a life saver for me! Everything was done manually before Zenefits so the amount of time is saved was amazing. The ease of use is incredible and I love the reporting capabilities.

Desvantagens:

Support response can be slow, especially for tax items

Incredibly happy users

Comentários: Overall experience with Zenefits has been very good and we would highly recommend.

Vantagens:

Zenefits is very to use and the onboarding process is a breeze.

Desvantagens:

Zenefits reporting has gotten better, but still has some room for improvement. Additionally, they could do a better job with year-end comp process/reporting.

Stay Away From This Company

Comentários: I am filled with regret switching to Zenefits. We have spent 40+ hours easily setting things up. I can't disrupt our employees again with another switch. I woudl if I could.

Vantagens:

I like the idea of what they are trying to accomplish...a hub for HR and payroll. They missed the mark because they created a product that doesn't flow and is very difficult to use. The customer service has a 3 day min wait. If I could leave, I would in a heartbeat. Filled with regret.

Desvantagens:

When you are trying to set up the core of your business and continue to function seamlessly, customer service should be available at all business hours. If you are lucky enough to get a calndly link, you can schedule, but there is usuallya minimum of 3 days to wait. This is so unacceptable. The product itself is clunky, disjointed and not at all intuitive. You have to go to different sections to see different things about an employee instead of clicking in tehri name and seeing everything related to their employment in one spot. Thet auto-approved our payroll on teh last day of teh pay cycle prior to teh day's end. That is crazy.

Support non-existent

Comentários: The world was promised, the demo was extraordinary, and everything after signing fell flat.

Vantagens:

The concept is great, as is the sales demo.

Desvantagens:

Onboarding took from October to February, but I was promised it was a painless few-day process. Yes, you read that correct, February (as in, way later than the Jan 1 payroll switch I expected). At times, Zenefits implementation team would be unavailable for more than a week at a time. There is no logical sub-navigation within the product. I frequently find myself going all the way back to the dashboard to re-enter an area of the software that was missing a sub-nav or breadcrumbs. Many links don't clearly show that you're about to completely leave a section of the portal. For instance, links in the "payroll" app take you to the "deductions" app and the whole UI changes without warning that you're switching apps. I've had to correct Zenefits on: - Incorrect benefit enrollments - Incorrect premium entry - Incorrect deductions - Incorrect contributions - Incorrect wages And when I ask them to fix these things... they tell me to do it via manual entry! This is a payroll software that apparently gets every element of paying someone wrong, requiring manual review on a per-pay basis.

Zenefits is great!

Comentários: Working with Zenefits over the last several years has been great and I would recommend it to everyone.

Vantagens:

The integration process and imputing al employee information is very easy.

Desvantagens:

All aspects of the software are very easy to use. Being able to contact a direct person for issues is slightly lacking.

Zenefits - WSPA Review

Comentários: Excellent! Customer service is the only small issue, wait times can be long but typically they offer good resolutions.

Vantagens:

Ease of use as an administrator and as an employee

Desvantagens:

Reminders are sent and are not easily removed from the home page of my administrator section.

Feature-Packed HR Platform

Vantagens:

At our small company, we use Zenefits for basic HR administration like onboarding and enrolling employees in health benefits. It has saved us a lot of time over the past couple of years, particularly with the elimination of paper forms and the fact that it communicates with our healthcare provider. There are a lot of features on the platform and more seem to pop up every few weeks. The recent redesign has also made things a little easier for both administrators and employees. Our staff members also like the Time Off functionality in the system, whereby they can submit vacation or work-from-home requests and managers can then easily approve them directly from an email notification. Recently, the activation of the ClubZen area has given us a chance to interact with other Zenefits customers and provide direct feedback to the Zenefits team, which is an interesting idea and one that gives us a sense of belonging to the community at large. Monetarily speaking, we also think that the system is a great value for the price, even if we don't necessarily use every single feature available to us with our subscription.

Desvantagens:

The platform itself works well for the most part, though occasionally I'll run into areas where setting up a policy or enabling a feature seems a little esoteric and not too straightforward. Zenefits has also been working hard to improve their customer service, which has been a sore point for quite a few customers in the past. For this year's open enrollment, for example, I had to specifically reach out to the customer service team to get the process started, and was bounced around a little bit before landing with a benefits advisor. However, things were smooth after that. I think if these factors can be improved, the system will be really great.

Zenefits Review - French Broad Chocolates

Comentários: It would be great if there were a way to require that employees enter bank account information and disable the paper check option all together. I believe this is legal in North Carolina, where we are located, as long as the employee receives a pay stub. It would also be amazing if there were a built in team communication portal. We currently use GSuite to build Groups which can encompass non-Gmail email addresses, as well as HotSchedules. It is a bit difficult to always be adding folks' emails to so many different systems. If Zenefits could track employee reviews based on their position/wage changes, that would also be amazing! That's all for now.

Vantagens:

The aesthetic of the site is nice. The overall idea of employee/administrator shared duties is nice. The onboarding process is almost as efficient as I think it could be and the insurance function works pretty well with some exceptions. The multiple integrations with other software are also vast and offer many options for integration.

Desvantagens:

Does not integrate with QB Manufacturing Edition. Does not offer multiple job roles/pay rates (this keeps us from further exploring any timekeeping or alternative payroll integration). Org chart does not allow for multiple owners/CEOs. Does not allow for tracking of certifications or training for employees. Insurance deductions aren't correct after 2 fixes...still waiting on support for this. There is no general alert system upon logging in, as there was on the old platform. I-9 verification does not require employees to upload enough documentation. i.e. they can upload a driver license and not the 2nd form of ID, so when I receive the request to verify, there is only one form of ID there and I have to chase them down for the 2nd. If they do go into Zenefits to upload another form of ID, it is difficult to navigate.

Decent Human Resources Platform for Businesses Small and Large

Comentários: My overall experience with Zenefits has been great. The pricing has been fair, the service has lived up to expectations, and most importantly, everyone who uses it at my place of work shares the same mindset, more or less. I would definitely recommend it to anyone looking for a decent HR platform, as I am sure it would not disappoint except for when it comes to the occasional technical glitch here and there, which I am sure applies to anything having to do with technology.

Vantagens:

What I like most about this software is the layout in which all of its functionalities are presented. Whether it be payroll, benefit elections, or anything else relating to human resource necessities, Zenefits has what both the employee and employer are looking for when it comes to ease of use and variety of functionalities and features. I very much like that the service is offered on both a web browser as well as a smartphone app, which allows for on-location or on-the-go usage. Lastly, I find the pricing for such a great service to be very reasonable, and the method in which pricing is to be determined to be quite fair as well, (when compared to competing companies offering similar services).

Desvantagens:

As a whole, Zenefits is there for you when you need it and delivers up to expectations. However, if there was one thing that I believe should be somewhat stabilized, it would be the clock in and clock out feature on the mobile app, which at times might be a bit challenging to work with, as it sometimes freezes the phone screen, resulting in the need to restart the whole phone for it to begin working again. This happens on very rare occasions, but when it does happen, it is a bit inconvenient. Other than that one small aspect, there is not much else that is negative to report.

One Stop HR Solution

Comentários: Migrated from old ways of "calling in" payroll to online platform such as Zenefits saved limited man hours and resources for a small company.

Vantagens:

Zenefits makes payroll processing and new hire onboarding easy. It also keeps all the employee records and eliminates need for paper.

Desvantagens:

They used to have a support phone number where you could be connected to a live service representative. I wish they bring that feature back or perhaps an online chat/talk function where you can connect to a live person. Many questions can be answered online or through well-prepared online learning videos or narratives and a service question/issue is usually within 1 or 2 business days.

Just okay

Comentários: Zenefits is nice because it can be used anywhere by pretty much anyone, it is has an easy mobile app and a simple dashboard. However, Zenefits fails at being open to feedback and actually caring about the customer who literally spend thousands of dollars to use their service.

Vantagens:

It is nice that everything is in one location and Zenefits is fairly easy to navigate.

Desvantagens:

-The new time/attendance is an absolute nightmare, it is glitchy and slow. -Customer Service is pretty bad, long wait times and minimal solutions, we have had a tax issue (created by Zenefits) for the last 2 years that they have still not resolved. -Club Zen is where I was advised to provide feedback, which was pretty uneventful.

Excellent UX - Lacks on the service provided

Vantagens:

The platform itself is incredibly easy to use. The time off feature was extremely valuable and appreciated by employees. Open Enrollment via the platform was easy for the employee and running reports was incredibly efficient. Overall, the platform was well made and well managed.

Desvantagens:

The payroll "integration" was never accurate so we couldn't rely on it. The service that Zenefits provided, from a Customer Service standpoint, was unreliable. We always had issues, whether it be random deletion of employees from our benefits, adding dependents randomly to our benefits, an agent assuring us something was taken care of and finding it was not, being provided incorrect info, taking long periods of time to correct errors, getting different answers from different reps, etc..., we could not rely on their service. We had to duplicate our efforts so frequently that the "automated" service Zenefits provided was irrelevant. Also, while the data migration was provided in a bulk download, we were missing documents and had to reactivate our account multiple times to retrieve missing documents. Nowadays, local insurance brokers are providing robust services with Open Enrollment platforms that integrate with most systems - Zenefits and the headache of their customer service doesn't provide value any longer.

With the introduction of Zenefits!! Get most of your HR Problems Released!!!!

Vantagens:

In today’s life, a very big problem that big companies are facing is that HR is not manageable. I have seen a lot of companies that are facing this problem extremely. So, to overcome these barriers and make the flow smooth a brilliant software had been launched named: ZENEFITS!! It provides a platform that can be easily understood and can be used by an ordinary person. Great Na!! It also stores time and attendance of its users and supports Integration. One great thing is also that it provides a completely automated and electronic employees on-boarding services. It integrates all the functions of HR management under one roof only. This one is Awesome Guys!! It also supports reporting and filing data of ACA as well as it also supports customer service.

Desvantagens:

This application excludes international payrolls and having some problems in permanent storage of details of employees (Like mailing address of employees). Sometimes very awkward problems arise like managers are not able to access all the details of employees etc. Its Insurance Integration is also very bad as well as it provides only a few reports that are almost of no use. In comparison to its competitors, its prices are a little bit higher which also increases its cons. It has no performance management tools as well as it is not full HRIS, it is a basic system so use according to your needs.

I have used many HRIS products in my career - I love the simplicity and sophistication of Zenefits!

Vantagens:

There is so much to love - ease of configuration, plug and play functionality, instantaneous user access, complete control of documents, transparency to users, intuitive and consistent interfaces - the back-end touches that make this system so simple to use. New hires consistently comment on the simplicity of their onboarding and the professional appearance of the documents and emails they receive through Zenefits. I also appreciate that COBRA and other compliance requirements are seamlessly handled for me. I can be an HR department of one with Zenefits as my HR Coordinator. As a small nonprofit, we look for value and long-term investment in everything we buy - this has been one of the best and most effective purchases we have made.

Desvantagens:

I haven't found anything that I don't like or that I like less than something else. I have always been pleased with the changes and improvements made and have always received great customer service in a timely manner.