18 anos ajudando empresas
a escolher o melhor software
Sobre Kindful
Com o Kindful, é possível ampliar a arrecadação de fundos, simplificar a gestão de doadores e maximizar o impacto.
Affordable, user friendly for us and our donors.
Implementation and customer support was very poor.
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Lifesaving Software for Non-Profits
Comentários: This software has changed our organization. Our board and staff have reduced the hours needed to track this information. We now have a spot for donors to track their own giving, update their information, and so much more. Last year was our biggest fundraising year to date, and I think it was largely because of the Kindful software and its ability to help bridge the gaps.
Vantagens:
Our organization went from five (5) different Excel document sheets - just for one year and three dozen from the past ten years to having everything in one place. We have since gone back and added in all of the past data. It feels like we moved to a whole new level. Our donors love it, the staff love it, and the board really appreciates the real-time data.
Desvantagens:
It is hard to find software that does everything - but Kindful gets pretty close. The event area is pretty basic, with only a few options to customize, but I suspect that will continue to be enhanced in the same way they have enhanced other areas of the software. If you need a basic ticket for an event, then this will do the trick.
Alternativas consideradas anteriormente:
Using Kindful for over 6 years and I love it!
Vantagens:
Kindful has provided easy integration with all our processes and procedures. I enjoy the ease-of-use for the reporting and overall daily use. Though, over the last 25 years, I have used some more 'powerful' products, they were clunky, difficult to navigate, and nearly impossible to use without a week-long training. Kindful provides all the services I need with an interface that takes minutes to learn and begin using.
Desvantagens:
There is very few aspects that I dislike about Kindful. If I were to nit-pick, there are some fields that are not searchable or able to be queried. Also, though you can 'household' accounts, the year-end giving statements are not able to be combined to a household tax statement. Neither of these are deal breakers, and I have found work-arounds as necessary.
A clumsy, confusing attempt at a Donor CRM system
Vantagens:
It is better than the system we were using before, which was not a CRM platform. We have the capability to add notes and upload documents to a constituent's record. That's about it.
Desvantagens:
Our problems with Kindful began with the data upload. Some of our batches were uploaded twice and the support team at Kindful could do nothing to rectify it. Once your data is into the system, it's a complete mess to view. It's organized in abstract boxes across the screen and difficult to filter for the info you need. We were excited that the platform integrated with MailChimp- but this has proven to be an awful integration. Kindful makes note of every time someone clicks on the email, so some records show as many as 20-30 actions for one sent email (apparently when users delete their emails in batches, this heightens the problem). Creating reports in Kindful is essentially impossible. Selecting your filters for output and view fields is difficult (a selection of check boxes organized alphabetically, not categorically). And once you finally create the awful report- you can save it, but can't go back and make any changes to the criteria you've set. So basically, start over. Then you might want to acknowledge your donors- good luck, because the merge fields are basic and dysfunctional, and the letters are ONLY generated as a PDF- so you can't edit them. Even the best of CRM systems doesn't get this perfect, and needs to offer editing capability. I also only learned the hard way that if you upload a gift manually, the system is going to automatically send an acknowledgement to that recipient unless you tell it otherwise. Overall- pay more for a slightly better system. Kindful is one of the cheapest on the market, and I can 100% see why.
Resposta do Bloomerang
há 6 anos
Colleen, Thank you for taking the time to provide your feedback. We take immense pride in providing software that makes donor management easier and provides meaningful insights into your donors. I want to start off by saying that I have reviewed your comments and suggestions with our support, onboarding and product teams as we do with all reviews and we will take all of your suggestions into consideration. I do want to make sure I address a few of your comments directly: As it pertains to the data our team helped you upload - It is important to understand that the quality of the data being uploaded is very important and that our team often works through duplication issues with many of our clients when they are bringing in data from multiple sources. It is common to initially have many duplicates. Your case was a bit more complex than many we see so we escalated the issue to our engineering team to have them help get everything deduped properly. However, I did see on August 1st that you had declined our offer for further help. Our team would love to help address any challenges you may be having here. If you’d like to reconsider our offer, please do not hesitate to reach out. We’re committed to ensuring that every new organization that joins Kindful starts with accurate data in our platform. We are also so sorry to hear that you’re not finding value in our reporting and donor profiles. These are two areas that our clients rave about in Kindful. They love the ability to filter and report at a high level and also review in-depth data on individual donors and specific donor groups. I have asked Jared, your onboarding rep, to reach back out to see if we can provide any additional training around these features free of charge - As with any new system, there is a bit of a learning curve. We want to be sure you’re fully utilizing all of the features at your disposal and clarify any questions or concerns you may have. As you continue to use Kindful we hope that you will find the tool as useful as so many of our organizations do, and just know that you can always reach our support team by phone or email during business hours to help you through any questions or concerns you have.
Alternativas consideradas anteriormente:
Through kindful, we have raised funds to cover treatment & reintegration costs of over 100 patient
Comentários: We were struggling to provide essential and proper care to poorer clients who could not cover the costs of their treatment, often resulting in premature discharge of clients needing additional care. Once we established our foundation to help raise funds for such cases, Kindful has been really great in helping us source donations, particularly from international benefactors. We are now able to reach a lot more of clients needing financial support than ever before.
Vantagens:
Unlike most fundraising platforms, Kindful provides very clear and concise pricing plans that do not conceal any hidden fees or fine-print clauses that trick clients out of funds raised. This is a very transparent process that allows us to be confident in the financial reporting of each campaign to our partners and donors without any impact on the trust they have in us. Also, Kindful makes the process of donation extremely easy by making contributions possible through multiple quick processing channels.
Desvantagens:
Compared to other alternatives we tried, I find that their training resources are a little too narrow in focus. They could be broadened further to cover all other related elements of nonprofit management and financing.
Alternativas consideradas anteriormente:
a very personal touch to fundraising and donor management
Comentários: Kindful has helped us manage our fundraising campaigns significantly better. The best part of working with Kindful is that it takes very little getting used to, and training new team members on how to integrate it optimally into their daily routines is not very complex.
Vantagens:
Kindful's payment processing tool works exceptionally well and provides all the security assurances that often have donors concerned about making payments online. Another favorite feature of mine is that multiple admins are allowed per campaign, making collaboration much more effective. Also being able to generate reports on each donor's lifetime of activity always adds a personal touch to our monthly and annual emails.
Desvantagens:
Direct integration with major platforms and associated services is quite limited and can mostly only be achieved with third party facilitation. With confidentiality and trust being a very critical element in our relationships, the fewer the number of outlets with data on our operations, the better it would feel.
Alternativas consideradas anteriormente:
Kindful: Simple for somethings, but not very flexible
Comentários: In general it has been good in that it enabled us to take payments from donors and recurring payments and ACH payments. But I feel that we are struggling to get it working the way it should or to fully meet our needs.
Vantagens:
I really like the fact that Kindful has a clean interface and makes certain things really simple: e.g. running a campaign, accepting donations online, setting up automatic emails to thank people, etc.
Desvantagens:
Somethings just seem much harder than they should be. e.g. (1) designing reports to work the way you want them to. In most cases you have to export it to Excel and muck around with it there - even things like column ordering is non definable. (2) Integration with Mailchimp for instance works, as long as you do it exactly as they want. For instance, Mailchimp sets users Country to "United States", Kindful sets it to "United States of America". So, guess what - the contacts will not sync to Mailchimp! I updated all the country names in Mailchimp and it still did not work. Advice from Kindful= perhaps don't collect that information!? (3) Groups sound powerful (e.g. group all the people who live in a certain geographic area) BUT they are not dynamic. So you add a new user for that area and they don't end up in the group! Until you re-run the rules or manually add them to the group. This is super unhelpful - there definitely ought to be an auto-update option. (4) When you set up groups based on a set of rules, you can't go back and edit the criteria for the selection. I don't think you can even see what the criteria was...?? It's frustrating because the software has lots of great features and it works hard to be simple. It's just that somethings don't work as well as you expect them to. I don't think that this is a trade off of functionality for simplicity's sake - it just seems lacking in places.
No regrets switching over to team Kindful!
Comentários: Very glad we found Kindful. We have had tremendous support. Response times are consistently timely. Appreciate the opportunity to access trainings and webinars quite regularly. I feel that this program is one we can grow with. Kindful gives us access to data in a simplified format to easily view and share. Looking forward to what is next with Kindful.
Vantagens:
Affordable, user friendly for us and our donors. Really appreciate that it allows our donors access to their own accounts. Compatible with multiple other apps/tools - and constantly expanding the list.
Desvantagens:
More access to some of the data. Appreciate that their are some information/options but they are only for viewing and not reporting. There are some aspects that are specific to our needs so understand how some requests aren't common enough to justify a change. There are times when there are asks and I will get a very vague answer - this is where a user group could be very beneficial. Those of us on the users side can share how they handle aspects of accounts, tricks and tips, or feedback from peers. I have participated in user groups in the past and gained a lot of relatable insight and views from all angles. Have Kindful reps be a part of the group so that they can take info back to enhance the user experience as well as comment on issues, ideas, or why something cannot be done/implemented. Great way to keep users invested in the progress of a good program!
Alternativas consideradas anteriormente:
Customer Service and Powerful Updates make this an excellent CRM
Comentários: We use Kindful for all our donor, sponsor and grant tracking. It has all the features of any of the competitors and has an aesthetically pleasing, easy to use interface. I love the follow up tasks option, which helps for good donors stewardship. It also recently has a Wealth Data option integrated into the software. We don't pay for the extra, but event with our minimal plan, we get a little information. It's been great for a smooth transition in staff, since it's easy to see donor giving history, relationships with other people/org, as well as contact histroy.
Vantagens:
The customer service is INSANE. It's timely and they will work with you until theyu find a solution. Even more, many issues I've had have been resolved when they do updates. They really listen to their customers and take their feedback into mind when doing updates.
Desvantagens:
There are very limited options for customizing mail. It's a great option to be able to automatically send tax receipts, but I wish we could upload a custom header. You can upload your logo, but it appears small on the pdf.
Alternativas consideradas anteriormente:
Kindful for the WIN!
Comentários: I feel that Kindful has greatly empowered our fundraising, therefore, empowered or mission.
Vantagens:
"Wealth Insights" has been remarkably beneficial in help me know what the right "ask" is. Integration with other platforms such as mail chimp and quickbooks is wonderful. Reporting is extremely robust.
Desvantagens:
While robust, the reporting does take some getting used to. The biggest con, for me, is that it is very difficult to create and manage "Groups."
Valuable Insights into Donor Care
Comentários: Overall, I am happy with Kindful and the tools it provides my organization. It easy to use and my staff is not overwhelmed with using it. Their support team is top-notch and always able to help walk me through fixing an issue or answering a question.
Vantagens:
I value our donors and I want to know how best to care for them and followup. I like the ease of use in creating new transactions and the automated reports. I like the reporting capabilities and ease of getting the data I need to manage our organization. I like that my staff finds it easy to use.
Desvantagens:
Entering a single new donor from a check takes additional steps to create the donor, then create the transaction. There is a batch tool that makes this process easier if entering multiple donations. There are some issues with reporting that make it difficult to pull everything I need. Most of these are one-off issues, but still important. I have not found the peer-to-peer tool easy enough to use where I feel confident that my donors would use it. I had to create a pdf to give to them to walk them through all the steps. I wish it had email and text message marketing built-in.
Kindful is a very useful product
Comentários: Kindful's customer service is above par. They are always available and thorough when researching issues.
Vantagens:
The ease of use and quick training is essential and very much in the Kindful brand. Custom reports are easy to generate and extremely helpful.
Desvantagens:
I am not able to generate my custom receipts in Kindful but that is easily remedied with a CSV file and Word. I am not sure that there is anything that I don't like about Kindful. I know that there are things that I may not be utlizing, but that is due to time constraints on my part.
Great donor management software
Comentários: Kindful has made managing donations and donors very easy and definitely has contributed to the growth of our organization.
Vantagens:
I chose Kindful as we were launching our non-profit after researching many products. With many products you have to choose between robust functionality and ease-of-use. The more it does, the more difficult it is to use. Kindful gave me the best of both worlds. It does nearly everything I would want it to do, with some great integrations such as Quickbooks and Mailchimp, and was still very user friendly. All with a price point that is more than competitive.
Desvantagens:
There maybe could be greater functionality and customization with the donation pages and plugins.
Kindful has radically improved KBFPC's donor management
Vantagens:
Customer service is outstanding - I can often find my answers in the help menu, but when I don't the email response is almost immediate and very thoughtful & thorough. There is little that I dislike about Kindful. Support during start up was personalized and authentically interested in what my needs and questions were, I didn't ever feel that I was being pitched to. It is quick and easy to set up and link with Stripe etc. Importing donor information from our previous system was very simple, but I felt that Kindful staff were ready to assist at every step if I needed. Day-to-day I get just the right amount of updates in my email inbox. Payments and new donors are quick and easy to add. The dashboard is attractive and has very relevant information. Reports are easy to generate. I have recommended Kindful to several other local agencies - and I found it myself from another local agency. Price is right for a small non-profit, too.
Desvantagens:
Pros FAR outweigh the cons! Some of the features are not completely intuitive, especially the naming and categorization of them. Sometimes I have to click on several tabs to find the feature I was looking for. Some of the "field" names do not function as I expect them to - but customer support assisted me in writing a query to fix them all at once. (it was not too problematic) I don't love the formatting for snailmailers and acknowledgements - but I haven't spent a whole lot of time trying to tweak them. I print envelopes from Kindful, and export the list of acknowledgements and mail-merge that data into a document I prepared in Microsoft Office; again, not a big deal, but I had to figure out this work-around.
Resposta do Bloomerang
há 7 anos
Hi, Catriona! Thanks for writing such a glimmering review. It really brings us joy to see how much you've been able to benefit from Kindful's features. It sounds like your setup was really straightforward, you've had good experience with processing payments, adding contacts, and reporting, you feel good about the price, and all your needs have been answered by our support team. We are incredibly excited to hear that has been your experience. Hi-fives all around! User-friendliness is always top-of-mind around here, as we strive to make Kindful as approachable as possible. Your comments about navigating, tabs, and fields have been passed on to our product designers, as well as the comments about letter and acknowledgement templates. I'm glad you discovered a bit of a workaround in the meantime, but we'll pass all those details along to improve some functionality there. Thanks again for the feedback. We are always looking to improve! Talk to you soon, ¿ Jared

Mid-sized nonprofit with donor management needs
Comentários: Love the user friendly-ness of the software, especially for our donors. It is great for capturing info but we need to be able to sort and filter the info better.
Vantagens:
Allows donors to designate their donations
Desvantagens:
We have some needs that Kindful does not provide: -Ability to log calls within a donor's profile -Table Within Contact with custom columns -Auto-sync emails with donor’s profile -Improve the note taking feature -Individualized dashboard that shows the tasks and call history for the admin logged in. -The ability to search donor profiles based on amounts they donated to specific programs/campaigns -Be able to track all donations on each individual contact. -Need ages for all donors so that when I’m calling I’ll know which generation of a family I’m calling -Be able to actually see the pictures on each person’s profile. Not just a tiny circle that cannot be zoomed in on. -Be able to tab between cells when entering or changing information in existing donor profiles. We currently have to enter and select “edit” for the next cell. (i.e. entering address changes) -Being able to track recurring donors for those who send checks in monthly. The only way I can see to do this is making a group, which is fluid over time and doesn’t allow us to pull accurate historical information if a donor stops sending checks in and gets removed from the group. -Attempt to make kindful by name and by email not just email. (Make it so that families don’t have to use a random email for their 14 year old.) -Create a way other than the cause page for donated money for a mission trip will show up on the individuals profile not just their own donations. -ability to search by birthday month
Great if you're flexible.
Comentários: Overall, it gives us a lot of functionality especially for the price as compared to our former software, but at times gets a bit frustrating and/or time consuming. The service team is very helpful and on-going updates continue to improve the software and the software apps that can be used with Kindful.
Vantagens:
Kindful is easy to use especially after the latest redo of the menu options. It's fun to use and I love having it sync with our donation page and being able to do special things like peer to peer fundraising and syncing to CrowdRise when we have special campaigns. It's great for automatic receipting and keeping an annual summary available to donors. Donors also an login to their account and do updates which really is a time saver for me - I do fewer updates on expired credit cards and address changes for example. The people who work for Kindful are very professional, friendly and helpful.
Desvantagens:
At times we get a little frustrated trying to figure out how to pull certain reports and often I run a report and then edit it in Excel. There's not a lot of flexibility as to how the report is printed. Also finding the group we want is sometimes difficult in the software - again, I may get it to a point and then manipulate the report in Excel. Some tasks in Kindful seem to take more steps than I'd prefer - somethings can be bulk updated but not all things for example.
Kindful has grown with us. This is huge for us, and they helped us get to the next level.
Comentários: I've already recommended this software to many people. It is really easy to recommend to small organizations who are going from nothing to "online." However, there needs to be more development and automation with email marketing, in order for me to recommend this product for an already established (still smaller) organization. As a 1.2 M organization, we are ready for our next growth spurt.
Vantagens:
The user experience is wonderful. From good colors and layouts to ease of use, we have been able to use Kindful to get organized on the backend and jump-start our fundraising.
Desvantagens:
The capabilities with email marketing and automation within groups, causes, campaigns, or forms have been a bit difficult for us. There are work-arounds, but we are hoping for more growth and potential in these areas.
Resposta do Bloomerang
há 7 anos
Hi Jordan, Thanks for writing such a great review! We pride ourselves in growing with our customers, so to hear that back from you is a huge pat on the back over here. I'm glad to hear you're enjoying Kindful's interface and data management tools. Hopefully better organization is helping you segment and interact with donors on a deeper level. Your feedback about email marketing and automation is outstanding. We love getting to know how our customers want to continue using Kindful, and I can definitely see that as a next logical step for you. I'll pass that detail along to our product team and we'll look forward to seeing how those tools evolve. Thanks for being part of the Kindful family ¿ and for spreading the word about us! We're extremely grateful to support Oasis for Orphans. Happy fundraising, - Jared E
Kindful is very user-friendly for a small, non-profit, non-technical staff.
Comentários: Donor management and integration with other online tools is key for non-profit success. The support team is excellent in not only telling you what to do but explaining how it works within the system.
Vantagens:
The software is designed to serve the needs of non-profits. It has been developed to balance the needs of the daily user and the required reporting for a growing organization. The support team is extremely helpful and responsive. For the most part the functionality is very user-friendly and user training can be done in a short time.
Desvantagens:
There is a gap in the donor management process. There is no automated process to move a contact through the Donor cycle which means manual updating through custom fields. The video instructions are good for explaining the benefits of specific features but they don't explain how to perform the tasks/process to get to the results promises.
Resposta do Bloomerang
há 7 anos
Hi, Karen! Thanks for writing a positive review! It thrills us that you've been able to take advantage of user-friendliness, and, in cases where you've needed help, have found it in our support team. We know not everything is perfectly intuitive, so it makes us happy to hear that when you've needed help, you've gotten it. Your feedback about the donor cycle management is great. We preach the donor cycle to our customers all the time, as we firmly believe in using this method to fundraise. Making that process easier in our software is always coveted feedback. We also appreciate your critique on our videos. We're trying to ramp those up more in the future, and this feedback about what they're actually accomplishing will set us up really well in our future video efforts. Thanks again for submitting this review and for being such a great person. Keep rockin' it! Talk to you soon, ¿ Jared
Sophisticated in applications, but not for data geeks
Comentários: Our organization came to kindful pretty soon after the product was launched, and selected it without any internal knowledge of donor databases and the needs of a major gift program. It worked well for the volunteer leading the development efforts, but as soon as a seasoned development person was hired, it was a little lacking.
Vantagens:
Kindful is great for folks who need a good place to store and review donor data. It integrates with a lot of great other SaaS platforms and is fairly easy to use. Throughout 2019, they have been working on the user experience, and have (finally) added some if their own features to make the database a bit more sophisticated in and of itself, and not relying upon third parties for everything.
Desvantagens:
I felt the data was harder to pull than I would have liked, and a lot of the reports I would have liked I needed to put together myself. Also, entering data was a bit of a pain - you could not tab to get to the next field, and editing a user seemed fairly arduous.
Bundled up with Bloomerang
Comentários: Putting it into place was very easy and went quickly. It functions as you expect, no issues with being down or glitching. Very impressed with the help/chat team. Would happily suggest that 'Kindful' is worth adding to your consideration set.
Vantagens:
The donation pages are much more attractive than what was available with Bloomerang. Easy to deploy quickly.
Desvantagens:
Your main donation page shows all campaigns you have running. It would be helpful if you could tune this to show some of what is active. Because pages are so easy to use, we often will put up something very specialized and don't need everyone to see that.
Big Upgrade for our NonProfit
Comentários: Honestly when we first signed up for Kindful we needed a lot of help with integrations and the general function of Kindful. At that time customer service was only through email and Kindful was in another time zone. I vented quite a bit in the beginning because as a new customer the tutorials didn't always provide specific solutions for our problems. NOW THEY HAVE A PHONE CALL OPTION!!! I would say that although we have grown as a customer in understanding the platform, Kindful too has grown by leaps and bounds in customer support. I feel like their IT is more knowledgeable about the platform and provides better solutions. This is one of the greatest improvements since coming on board 2 years ago! THANK YOU KINDFUL.
Vantagens:
I love that this platform houses all of my donor information and that the donors have access to their information. I love the ease of creating new campaigns and receiving donations! I also love the ease of getting out the end of year tax receipts!
Desvantagens:
My least favorite thing about this platform is the reports. All though you can pull a report on virtually anything it doesn't provide totals and is a bit clunky. I am also still hoping for proper integration with our email platform Active Campaign to make our communications more seamless.
Alternativas consideradas anteriormente:
Love Kindful!
Comentários: Awesome. Best of the best.
Vantagens:
It’s the Goldilocks of CRMs. Not too big and not too small. Support is amazing and to me, that’s the clincher. So many companies tell you how good they are until you purchase and then they disappear. Kindful has always been great. All of these systems are complex and require training of users as well as setup and maintenance, but Kindful makes it as painless as possible.
Desvantagens:
I wish that there was a better way to test what recipients receive as acknowledgements. I feel like I could use them more often but I never feel 100% sure that I have it quite right.
Great system overall with a couple of frustrating elements
Comentários: Helps us effectively track our donor base and view our historical fundraising performance.
Vantagens:
visually appealing. Love the dashboard and all of the data that is available there.
Desvantagens:
Two main complaints - (1) we like to record it whenever we make contact with a donor (phone call, send an email, etc.). This is done through Notes, and I find that the location of Notes and the setup is a bit frustrating. I wish for more of a "contact log" setup. I know that all of the info I might want to put in there is available, I just wish it were a bit less rigidly-structured, and that it were more of a 1-click system whenever I want to enter a contact event with a donor. (2) - we have linked Kindful to Classy, and it is extremely annoying that whenever someone makes an online donation via Classy, if the donor doesn't enter their info EXACTLY as it appears on Kindful, then Kindful will create a new profile...it can't seem to figure out that "David & Jennifer Welsh" is the same as "David Welsh," even when both have the exact same address, etc. Kindful defaults to creating another separate profile. It seems like it would be much better to have the default setting to assume that they were the same contact, and then to prompt us (the user, not the donor) to confirm that. Maybe a pop-up message that says something like, "David Welsh has made a donation. It looks like 'David Welsh' might be the same as 'David and Jennifer Welsh.' Can you confirm, or do you want to create a separate profile?"

When I first started using Kindful I was sort of impressed, BUT...
Vantagens:
When I first started using it, I was sort of impressed. I mean, it looked really clean. Gave me some canned reports that I could spit out quickly without having to run extensive queries. Over time though, I realized that Kindful has a LONG way to go. If you run into any problem, you can count on them telling you that the issue is in the development stage and then never hearing from them again. No matter how much it matters to you. It became very clear over the course of a year that they didn't care about my issues at all.
Desvantagens:
Don't buy this product. It's too expensive for what it is. They still have a LONG way to go to get it right. Little Green Light is far less expensive and has much more functionality.
Feedback
Comentários: Overall we are satisfied.
Vantagens:
That we have a place to keep our donors organized.
Desvantagens:
All of the features are confusing to utilized. We have taken the links/training initially. But it is and has been hard to understand how to utilize all Of the components.
Great...for something.
Comentários: Kindful has been helpful, however, we have learned that it is only a good as the information that you put into it. Due to the variety of ways in which we receive funding, it is hard to keep track of all of our donors and keep up to date with all of them.
Vantagens:
I love the visual dashboards on the home page. These are very helpful for tracking the daily action of our non-profit.
Desvantagens:
We need an effective mass mailing service that can be easily integrated with our CRM without being charged an exorbitant amount for an additional software.