Avaliações do Paycor

Avaliação de produto

Comentários: paycor auxiliou bastante no controle de horário dos funcionários, na folha de pagamento, muito prático para ultilizar no RH da empresa O

Vantagens:

O paycor auxiliou positivamente no RH da minha empresa

Desvantagens:

Não tenho comentário negativo sobre o produto

Recrutamento e Treinamento

Comentários: Para a gestão de equipe, recrutamento e treinamento, minha experiencia foi muito positiva, indico pra outros empresários que necessitam de formação de pessoas

Vantagens:

Utilizei a Paycor algumas vezes no recrutamento e treinamento de equipe, e fiquei muita satisfeita de como o processo aconteceu e o retorno que tivemos de forma eficaz com as pessoas selecionadas. Equipe engajada e motivada.

Desvantagens:

Não tive uma boa experiencia com a utilização do software de RH e folha de pagamento, para esse recurso optei por outra plataforma.

Managing payroll with ease.

Comentários: The ability for employees to manage their own information and request time off through the system is great, it also promotes autonomy and reduces administrative burden.

Vantagens:

I really like the ability to generate customizable reports and being able to get deep analytics is incredibly helpful for making data-driven decisions.

Desvantagens:

Well during times of high demand, I have noticed that the platform can slow down which is frustrating when trying to complete payroll tasks under strict deadlines.

Robust but not without glitches

Comentários: Overall, positive enough that I am launching it again with my new employer.

Vantagens:

Eliminating paper, confusing, automating many process like evals and attendance points, ample training, surveys and analytics, the list goes on.

Desvantagens:

Customer service can be lacking, don't trust what sales tells you unless it's in your contract, if you elect the ODP feature be aware there have been complete fiascos with the provider bank. Launch had myriad errors in each EE file which required a week of all hands to audit and correct.

Paycor - Great for Small, Not-So-Great for Any Other Size

Comentários: Very poor. Implementation was difficult and the staff was not helpful (keep in mind this was late 2021). Paycor was short-staffed and needing to hire new faces at a rapid rate. The implementation reps did the job as quickly as possible and were then very eager to end their engagement and have you submit problems to their general support line. Their customer support model is dated, they are consistently adding updates to the platform without proper communications, and they continue to expand their scope into new product areas (i.e. possible future compensation benchmarking data offerings) rather than develop/enhance the products they currently have. Would not recommend. Red flags all over if you are a company with 100+ employees or more. Look elsewhere.

Vantagens:

Visually, the system is very easy to use and navigate. This is great for employees who are not in the system day-to-day. Better than UltiPro or comparable systems.

Desvantagens:

Everything else. Customer service is horrendous; their model is based on reaching out to their general support line or live chat for direct assistance, but it's a 50/50 shot as to whether you get someone knowledgeable, or whether you get someone who needs knowledge FROM YOU. Also, the live chat does not support all products Paycor offers (i.e. benefits advisor aka bswift), so that will not be a place you can rely on.Paycor has a pattern of going out, acquiring products, and 'loosely' integrating them, so if you want/need barebones add-ons for little additional expense, this is the option for you. Don't expect the systems to 'talk' to each other outside of providing name, email, department, job title, and little else. Perfect examples of these are the ATS (formerly Newton Software), the learning management system (Litmos), the benefits platform (bswift), and the talent management tool (7geese). If you have to choose Paycor, I'd suggest NOT taking these additional platforms and integrating outside vendors to Paycor via API/SFTP. Paycor has an open API platform, so if you can find an engineering resource to help you set up those feeds, you will be good to go.Last thing: Paycor DOES NOT support equity or bonus-type reporting fields in the system. You can add a 'custom field', but that field will not reflect history or changes as they occur. Bonus and equity data can be imported into the payroll paygrid directly, but don't expect those standard fields in the Paycor system.

Having a payroll hub like Paycor is great

Comentários: Having a one location to handle all of my payroll needs is fantastic. Paycor has been very attentive to our requests and recommendations. When compared to our old system, Paycor is night and day.

Vantagens:

Paycor allows me to do almost all I need to in human resources, from distributing and collecting performance reviews to processing payroll and generating reports and analytics, managing ACA requirements, keeping tabs on assets, onboarding new hires, and completing tax paperwork. Having such a comprehensive tool at HR's disposal greatly facilitates their work, freeing them from time-consuming administrative duties.

Desvantagens:

Everything about Paycor is great for me. The system's built-in help manuals are one place for enhancement. Sometimes they are hard to find, and other times they aren't really a step-by-step instruction.

Paycor is a Fantastic Payroll System - and More!

Comentários: My overall experience with Paycor has been very positive. We switched from another platform that seemed outdated and not nearly as user-friendly,

Vantagens:

Paycor allows me to be self-sufficient in all things related to payroll. At a moment's notice I can look up and see exactly how much time I've used, and what remains. I can easily request time off and the request is sent directly to my supervisor. It just makes life easier! It is reliable and efficient.

Desvantagens:

I really don't have any complaints at all about Paycor. It requires some learning as all software products or platforms do - but it was pretty straightforward and simple. And that's saying a lot coming from someone who is not tech savvy at all!!

What I call gorgeous. Absolutely Amazing.

Comentários: Employees welfare is key. Paycor keeps them closer to the management as possible by safely handling their information. It has promoted productivity and raised the spirit of hardwork for all of us.

Vantagens:

Paycor is defined by its huge contribution to automation which eventually saves time and energy on tasks. It is a reliable tool for handling employees data. I have generally been in the forefront to making the goals of the company come true. Paycor has played an important role in ensuring this. It is easy to use.

Desvantagens:

Generally amazing. Paycor has no serious bad side. It is easy to learn.

Paycor is the best!

Comentários: This is my second company I have worked for that uses Paycor. My first company, I was there from the very beginning (implementation). I really like the program and was pretty savvy with the program.

Vantagens:

It is very user friendly and easy to navigate.

Desvantagens:

Our company has bought pieces ala carte-- so it is a cluster--not Paycor's fault.

Great platform, continuously improving!

Vantagens:

Paycor provides a TON of training opportunities to make sure end users can feel confident in navigating the various platforms.

Desvantagens:

Often, service and communication can be lacking. Paycor certainly has taken steps to improve this, but there are still times where service leaves you wanting.

Why to chose Paycor

Comentários: Overall, Paycor has been a great choice for LaRosa's. We wanted to chose a provider who would be our partner, who would listen to our concerns and work with us, and that's exactly what Paycor has been, a great partner!

Vantagens:

I like that the implementation was super smooth and easy. It's never easy to switch providers, however, our implementation team was amazing. I also feel like we have a voice, Paycor has a dedicated page that you can submit your own ideas for improvements and they listen!

Desvantagens:

When you call in for customer service, you don't get someone that's familiar with your personal account, you get a random person every time. I wish we had a dedicated customer service person.

Payroll master tool. Industrious and dependable.

Comentários: Quick and accurate performance. Paycor is a must have software. It has reduced paperwork on tax compliance and payment tracking.

Vantagens:

It is always in order to respect other people's rights. Paycor brought me one the best capabilities to keep my employees committed and motivated to do more. I easily track their payments to make sure they're accurate. Paycor is easy to use and I can access it easily from any device. The autorun features keeps it at the top.

Desvantagens:

Paycor is good. It helped me jumpstart major payroll needs to greater heights.

Great tool for managing OKRs, 1/1's, team feedback

Comentários: Overall - great - use it daily and track a lot of my people related things in 7Geese.

Vantagens:

7Geese is a great solution for many things - particularly managing OKR's which is what was our driving motivation in moving from another provider to 7Geese. There are a few items which would make reporting easier, but for the most part, the OKR process is really easy and very dynamic and functional. I also manage my 1/1 agendas through 7Geese and this is generally a pretty straightforward way of having both manager and staff person easily keep track of items to be discussed and notes during the meeting. You can use a variety of pre-populated templates for feedback, or create your own. I use this function for a weekly update from my team. The main thing I wish for here is that it be able to be scheduled to go out with reminders when people haven't completed, but otherwise, this is also a great tool to get feedback and be able to respond within the platform. Reviews are a bit clunky, but this process has improved a lot in the last year. Since we like to do 360's, it can be hard as this functionality doesn't exist and you have to use a combination of review forms and/or feedback forms to complete. Support team responsiveness is great. Training videos are helpful. Overall, really love using 7Geese.

Desvantagens:

As noted above - reviews are clunky without an easy way to do 360's.

Best Payroll System

Comentários: Our company was using ADP when I joined in 2016. I started looking for a new service immediately.
Paycor is extremely user friendly. Managing employee records is faster, you can access reports quickly. Customer Service is outstanding! Very knowledgeable and friendly group of account specialists. Also the implementation process was smooth and I felt very prepared when we went live.

Vantagens:

Ease of use, functionality, payroll processing made easy and reports options.

Desvantagens:

While there are a ton of topics not everything in the HELP too not everything is to find. Once you do find what you are looking for there's a how to video which is helpful. I don't think it's easy to navigate the help guide. I also find that setting up new earnings/deduction codes could be easier.

Paycor Payroll

Comentários: Good

Vantagens:

Ease of processing payroll, direct deposits, time off requests

Desvantagens:

The timekeeping function is very antiquated. The available reports and report builder is not user friendly at all.

Fine Product with Horrible Support

Comentários: Awful. I haven't solved anything because most of my issues were glossed over or never addressed. I regret ever recommending this switch to our executives.

Vantagens:

Paycor is relatively intuitive and easy to use on a base level. Compared to ADP Workforce Now, it's really simple to find what you need.

Desvantagens:

We were promised a dedicated support team, which we were never provided due to a switch to a centralized support model. Our "senior" implementation specialist was awful and did not fully set our system up. It took 4 months (2 of which were after we began processing our payroll) to have our PTO plans set up and then they weren't even set up correctly. Their tax handling leaves a lot to be desired. Their customer support might as well not exist, despite having multiple ways to contact them. Submitting support tickets on their website doesn't work, emailing their support department is useless, and calling them will end up resulting in 5+ hour wait times. It took 5 months to get PTO set-up on a different client and the only reason I was able to have that occur is because I literally searched for people on LinkedIn who worked as managers in CS, guessed their email, and happened to be correct. They are extremely expensive for what you get and do not offer transparent pricing. One of our client codes is our non-profit arm and would randomly have taxes added on to our bill and then never refunded. Paycor has done the exact opposite of everything we were promised and the only reason we are still with them is because I cannot get someone on the phone to cancel our contract. There is also minimal control of company-settings so you're forced to rely on non-existent help to ultimately do nothing. Do yourself a favor and avoid this company at all costs.

Lots of Headaches, Poor Support

Comentários: Moving from paper onboarding processes, Paycor has brought clear improvements to our workflows. However, the consistently poor customer support and the Paycor team's lack of ability to resolve issues with our account has us exploring other options.

Vantagens:

Scheduling - Pro version offers a team chat function that is a decently effective team communication tool (think simple Slack), and offers solid scheduling flexibility for employee scheduling that fits our business needs. We needed an option that allowed employees to communicate their availability on a week-to-week basis and Paycor's option largely supports that. Easy to learn - really, the system is pretty easy to learn and get up to speed for new users. Onboarding - certainly offered a cleaner and easier onboarding experience for new hire paperwork than our prior system.

Desvantagens:

Customer support - Support teams seem overwhelmed at all times. You never reach "your" customer service rep as they are busy serving 300 other clients like you. They lack follow through on completing tasks (expect to do some hand-holding) and follow up communication is poor. Integration - no real ownership from the implementation team to help us successful onboard. Communication from Paycor team was severely lacking throughout the onboarding process. Multi-systems - ATS, Scheduling, Benefits, and HR are really 4 separate systems integrated together. They mostly play nicely until they don't. Makes for an awkward user experience at times too. Buggy - We have experienced on-going software issues that have yet to reach a resolution. Feedback from us and other Paycor users in the Paycor Ideas channel seems to show a small response, desire, or ability to make improvements from user suggestions.

Happy with our selection

Comentários: Excellent!

Vantagens:

Paycor is very easy to use and checks all the boxes for an HRIS. It encompasses everything we were looking for and all of our employees love the performance and engagement features of the tool.

Desvantagens:

Sometimes the site can be a little slow and you do not have a dedicated account manager but support is extremely helpful and responds quickly and everyone who has been assigned to our account for implementations, benefit feeds, etc. has been top notch!

Great payroll software

Comentários: I used Paycor for two years for payroll and time reporting. The system did very well. I would have stayed with them if their HRIS was better.

Vantagens:

The time and attendance and payroll functionalities are fantastic. Easy to use for both admins and employees. Robust reporting features. Employee profiles easy to use. Able to track 401k loans by setting goals.

Desvantagens:

HRIS features were not as robust as other platforms. Document storage was a big downfall as uploads were only saved by date of upload. No customization at all. There was no ability to create electronic workflows for setting up/terminating access when multiple roles (HR, IT, Payroll, etc.) had parts to play in the process. My other dislike was my rep changed multiple times and I was not informed of the change. I would send emails with no response; finally call customer service (which took up to 2 hours to reach someone) and then to be told my rep changed.

Not the right solution for a small business

Comentários: Overall, Paycor has proven to not be the long term solution for our payroll and onboarding needs. We switched from another large payroll processing company with a similar name due to service failures. Paycor reps promised solutions to every issue we previously experienced but after implementation there was no real support. We often have to figure out technical issues ourselves. Unless you are in a large company with a dedicated IT person/division and HR division, I wouldn't recommend this.

Vantagens:

Processing payroll is relatively straightforward. The ability to add new employees manually is laid out very logically and the steps are easy to follow.

Desvantagens:

The reporting functions and user permission functions are by far the worst part of Paycor. The filtering capabilities and tags associated with the filters in reporting is very confusing and often the information you need to view in a report takes several additional steps of manipulating data to view. Setting up users with different permissions is extremely cumbersome! There are almost 200 different customizable permission settings. When a setting is updated the user has to sign out and sign back in and often nothing has changed with their actual access even though internally it may show the user has access to a selection. The customer service representatives often just email you user guides instead of walking you through how to do something or fixing it for you (which they have the capability to do). It has literally taken several months of back and forth to get our [SENSITIVE CONTENT] access to Benefits Advisor, which can be done in minutes.

Great product.

Comentários: Great.

Vantagens:

Ease of use. Well integrated set of products. Extremely well received and adopted by employees. Zero push back at implementation.

Desvantagens:

Customer support team is in need of product education. API's are difficult and cumbersome. Implementation was more difficult than expected.

Excellent customer service, beautiful and easy to use (previous NimbleSchedule user)

Vantagens:

We heavily depend on Ximble for our scheduling and time clocking system, and more for the latter. Ximble has features that other similar platforms do not offer which we mostly use: the automatic deduction of unpaid breaks in the payroll report, automatically generating timesheets/payroll reports, and the time clocking app for tablets and smartphones. The interface is beautiful, looks fresh and modern. It seemed well thought of and well planned, considering the ease of use and an overall pleasant experience. Customer Service: I think this is the BEST feature. Customer service seems to be the top priority. There is always someone available to talk to for questions and support. I never had to wait so long for a response and the responses are always thoughtful, accurate, courteous, professional and satisfactory. I have had some really BIG issues with Ximble (and NimbleSchedule) in the past but my concerns were taken seriously and immediate actions were done. It really is very important for us to be able to connect with someone when issues arise. Overall: Ximble is ever-growing and always open to changes and suggestions. It's not a system that is set in stone and it is willing to accommodate users to make the best experience and offer the best service possible. I am impressed with the quick responses and support it gives users. I think it's worth the money to have this kind of support than just handing me a software and have to deal with it myself!

Desvantagens:

The switch from NimbleSchedule to Ximble wasn't as smooth as I hoped. I expected at least the bare minimum of having all NimbleSchedule features in Ximble and then more. I loved NimbleSchedule but there were issues that Ximble was able to fix so I'm not complaining! Every new software needs some adjustment period and I think I've overcome this and has learned to like Ximble so far. Because we heavily rely on the payroll reports that Ximble generates for us, it is a pain to print each report for all of our 64 employees one by one. IT would be ideal if there is an option to print all timesheets with just one click of a button (like NimbleSchedule did). We prefer the layout of the reports through the website and not the exported CSV version which looks a lot more cluttered and not easy to read. I would also prefer for fewer pages to load when clicking on buttons to save on time. (Saving time is always a plus for me). Example: When clicking "add clock in", instead of having to open a whole new page, it would be beneficial if the same page enabled a box to add this information. The "notes" section feature on the payroll report was removed but this is a vital component of our payroll reports. I requested if they can consider returning this feature. A few bugs here and there that I would always bring to Ximble's attention to get fixed and they get on it quick! Could be more user-friendly and intuitive.

Grossly Misrepresented

Comentários: • Errors: placed in wrong policy groups, PT/FT, PTO eligibility, Holiday eligibility, no accrual codes, one employee was not imported at all, managers were not imported so everyone was own manager, marital statuses were incorrect, no one was able to correct their tax withholdings, pay period date mismatch, two false account cancellation notices, …
• No PTO balances kept us using Zenefits for PTO for a while. Communication
• Not led through the process or informed of steps, precautions, what was or was not going to happen.
• At least two no-shows for implementation Zoom meetings.
• Calls have many times been too short and then cut off for next meeting.
• Days without responses, even after our prompts for answers.
• Passing the buck.
• Did first payroll without expressing that our employees would not receive any notification or means for viewing pay stub. They didn’t even have accounts yet. Integration
• Paycor was “supposed” to integrate with our 401(k) retirement provider. Paycor withheld the employees’ deductions but did not transfer the funds to the employee retirement accounts, they did not even integrate with the provider, and never informed us of any of this. We found out by accident after two biweekly payrolls have passed. “We” then had to manually enter all the transactions due to Paycors negligence to perform and communicate.
• Our medical benefits are still not integrated after several weeks and we are told it will be at least another six weeks. Therefore, we stil

Vantagens:

We can use our own benefits broker - supposedly.

Desvantagens:

Capabilities • No onboarding as discussed during sales and signup. Sales promised the World. • Timecard approvals are meaningless because it does not prevent the timecard from being changed afterward. Even after it was approved by the employee, the employee’s supervisor, and the company administrator. There can be no quality control over the accuracy of timecards. • Nobody (employees, supervisors, etc.) can approve or lock timecards until after pay period, which is normally on a Friday for most companies. This is very impractical for alternate work schedules, holidays, vacations, etc. • The company Document Library for employees will only accept PDF files. Even though Excel and Word are two of the most used document types in business, they cannot be stored on our Paycor “Document” Library because they are not PDF. • Tracking and paying our Contractors/Consultants/1099NEC’s is still not working after several weeks and has cost us much money, stress, confusion, frustration and time. Registration questions and interface are confusing and sometime not applicable. The system tries to pay them as employees and tax them the same way, etc. Implementation • Implementation Team forgot to include some deductions from paychecks. • Several items not imported by Implementation Team, then “we” were told to “just” go in and manually correct it for all our contractors and employees.

System Does Not Work

Comentários: Awful. We have several tax ids. Single sign on did not work. Several key functionality areas that were promised and seemed to wrok during sales demonstrations did not. Support has been a revolving door and generally the support team does not know the answer and sends up a channel. Then fixes are done with no communication, but they do not work. Accruals continue to be incorrect and then we make manual adjustments which then have to be dredone because they retro a fix. Reports are not real time - we can run a report and then have the support team run at Paycor and get different data. That is if the report will even run. Often the system does not let us run the report. System is unstable. We are constrantly booted off the system. We constantly get bills from state agencies because tax reports submitted are wrong. Just a total disaster.

Vantagens:

The sales pitch - which led to misplaced optimism

Desvantagens:

Everything. Integration was a disaster. Promised "A" team left the company within days and we then had untrained incompetant support during integration

Terrible experience with Paycor

Comentários: Has been very painful every day/week since the start.

Vantagens:

Timecard maintenance WAS easy and very few steps to correct/maintain/approve.WAS is due to them making changes that we feel took steps backwards. What was 2 clicks is now 5!

Desvantagens:

Sales persons did a great job selling a product that CAN NOT deliver. Every step from set up to the daily use of this program has fallen short. Starting with day 1 - they took one of our name badges to test - said they would work with their clocks and software. Then day before going live the clocks where hooked up and the badges didn't work! Our staff now have to punch in numbers to clock in/out. We just acquired a new facility and started working with a team 1.5 months before needing to go live and we are now 2 months live and still having major program, use, report issues! (only 15 employees in this company)There implemation teams are SO BAD, DON"T FOLLOW THUR and JUST DON"T TAKE CARE OF THINGS.They like to submit problems to IT - which is a black hole (aren't resolved and work arounds have to be done)