Avaliações do Intercom

Agilize seu Atendimento ao Cliente com Eficiência e Automação

Comentários: Minha experiência geral com o Intercom foi positiva. Achei as funcionalidades abrangentes muito úteis, além da facilidade de integração com outras ferramentas e a capacidade de escalar conforme minha empresa crescia. No entanto, devo admitir que enfrentei uma curva de aprendizado inicial para me familiarizar com todas as configurações e recursos disponíveis. Além disso, o preço foi um aspecto que exigiu consideração, principalmente para empresas menores com orçamentos mais limitados. Apesar desses desafios, acredito que o Intercom é uma plataforma muitooo eficaz para o atendimento ao cliente. super recomendo!

Vantagens:

Pontos positivos:Funcionalidades abrangentes: O Intercom oferece uma variedade de recursos, desde bate-papo em tempo real até automação de marketing e gerenciamento de tickets, permitindo um atendimento abrangente aos clientes.Integração e escalabilidade: O Intercom se integra facilmente a outras ferramentas e plataformas, possibilitando personalização e automação avançadas. Além disso, é escalável para atender às demandas crescentes de empresas em crescimento.

Desvantagens:

Pontos negativos:Curva de aprendizado inicial: Para usuários iniciantes, pode ser necessário algum tempo para se familiarizar com todas as funcionalidades e configurações do Intercom.Preço: Dependendo do tamanho da empresa, os planos de preços do Intercom podem ser considerados caros, o que pode limitar o acesso a determinados recursos, especialmente para empresas menores com orçamentos mais restritos.

Uma ferramenta poderosa, mas com um custo a considerar

Comentários: Em última análise, a decisão de utilizar o Intercom deve ser tomada considerando tanto o valor que ele agrega ao negócio quanto a capacidade financeira da empresa para investir nessa ferramenta de comunicação.

Vantagens:

Desde o momento em que começamos a utilizar o Intercom, percebi uma melhoria significativa na forma como gerenciamos as interações com os clientes. Uma das principais características que me impressionou foi o chat ao vivo. Nossa equipe agora pode responder às perguntas e preocupações dos clientes em tempo real, o que resultou em uma satisfação muito maior por parte deles.

Desvantagens:

Embora o Intercom ofereça uma série de recursos valiosos e tenha sido uma ferramenta essencial em minha experiência de trabalho, é importante mencionar que seu custo pode ser considerado alto para algumas empresas, principalmente aquelas em estágios iniciais ou com orçamentos mais limitados.

Revolucionando a comunicação empresarial moderna

Comentários: Como analista de TI, recomendo fortemente o software Intercom para qualquer empresa em busca de uma solução abrangente de comunicação. Sua plataforma integrada, recursos de chat ao vivo e automação de marketing são excelentes. A interface intuitiva e o suporte ao cliente são igualmente impressionantes. Um investimento valioso para impulsionar a eficiência e o engajamento da equipe.

Vantagens:

O software Intercom é uma solução incrível de comunicação interna e externa. Fácil de usar, escalável e altamente eficiente. Recomendo

Desvantagens:

Os preços do Intercom podem ser um desafio para empresas de pequeno porte, limitando seu acesso a recursos avançados de comunicação.

Muito caro, extremamente caro

Comentários: Não gostei muito por conta do preço.

Vantagens:

Tem uma interface muito bonita, é fácil realizar as ações de suporte com um usuário.

Desvantagens:

Tudo é pago, se você quiser um add-on, prepare-se, pois você paga a parte. Tudo, tudo, eu digo tudo mesmo, é pago a parte. Basicamente é o produto com o valor mais absurdo que eu já vi.

Ferramenta robusta e incrível

Comentários: Experiência fácil, prática e intuitiva.

Vantagens:

A gestão multicanais da ferramenta é um ponto incrível. Muitas vezes os clientes abrem chamados por canais distintos, porém, o intercom organiza de forma fantástica essa demanda.

Desvantagens:

Acredito que o alto custo seja o principal ponto negativo.

Ótimo aplicativo para o microempreendedor

Vantagens:

O SMS em massa tem meu coração , a facilidade de atingir os clientes é a melhor opção de aplicativo

Desvantagens:

Para mim todos os recursos com a funcionalidade que eu uso estão dentro do meu agrado.

Excelente plataforma de comunicação integrada.

Comentários: O Intercom é uma ferramenta poderosa para a comunicação com clientes. Sua interface intuitiva e recursos avançados de bate-papo e suporte tornam-no uma escolha recomendada para empresas que desejam melhorar seu atendimento ao cliente e fortalecer o relacionamento com os usuários.

Vantagens:

A facilidade de uso e a capacidade de interagir com os clientes em tempo real, proporcionando um excelente atendimento.

Desvantagens:

Às vezes, o sistema pode ser um pouco lento ao carregar grandes volumes de dados.

Muito útil

Vantagens:

Aplicativo extremamente útil para o meu negócio.

Desvantagens:

Em alguns momentos senti que estava mais lento em alguns recursos mas nada que atrapalhe o dia a dia.

ótima em tempo real

Vantagens:

Fácil de usar, converso em tempo real com cada usuário, visualização de design excelente

Desvantagens:

Poucos explorado e divulgado, por isso, as vezes os usuarios não acessam

software muito bom

Vantagens:

é uma ferramenta que fornece um ótimo atendimento ao cliente por sua rapidez.

Desvantagens:

sistema com alto nível de complexidade.

Easy way ro communicate with your customer

Vantagens:

Easy way ro communicate with your customer with a variety of communication tools. Keep a database of all your customers and their conversation history.

Desvantagens:

Having used other software in the same category, I find it a little more difficult to communicate with multiple customers simultaneously by switching from one conveersation to another, but this in no way detracts from the quality of the platform.

A pricey but extremely competent choice of chat

Comentários: Very well! everything from sales calls, onboarding, setup and support have worked very well.

Vantagens:

Integration was easy with webhooks easy accessible. It is also very easy to customize chatflows with many different response options, making it a breeze to set up multiple scenarios. I do also enjoy the customization possible to for example have different chat prompts depending on the webpage a visitor goes to. On the other hand this is sometimes a bit overwhelming - I want to explore more and a customer success manager would be nice to have for this.

Desvantagens:

The price. Honestly, it seems like they try to raise and raise to squeeze a lot of money out of small businesses. Also, their pricing model is pretty difficult to understand, so be aware of all the choices you make during your sales call/order.

Fairly unreliable tool

Comentários: When it works it is great, but the support team often avoids helping with issues and isn't available during a major outage.

Vantagens:

It has great features, when they are working correctly.

Desvantagens:

There is no live support. During major outages, which are far from uncommon, it is impossible to reach anyone. Their support is only available via chat, with 1-5 business day response times. Since the support team uses the same chat platform they offer to customers, it isn't possible to reach someone during a major outage. The support is very low quality during emergency situations, so it is not a dependable tool for teams offering live customer support.

Intercom is a great support system tool

Comentários: Quickly and simply, I can access the Macros and write/update the articles in the assistance center. Streamlining the process of submitting tickets to the correct division for handling user concerns. It's a time saver for all teams because they can deal with it themselves.

Vantagens:

Streamlining the process of submitting and responding to tickets, and developing automated tools to streamline and simplify our daily lives. I appreciate how simple it is to locate articles and macros to distribute to my clientele. The addition of emoticons and gifs to the discourse is a nice touch, as well.

Desvantagens:

Previous software allowed us to see the customer's input before he sent it. This allowed us to quickly respond to his query by reading it as he was writing it. If only I could keep seeing it.

A love-hate relationship with intercom

Comentários: Overall great but could be much better if some of the above mentioned pain points are sorted.

Vantagens:

For the most part intercom is a great product. We like: 1. the chat function. Clean, easy to find most information we need for support chats. 2. many useful features other than chat support: Help center, proactive supports.

Desvantagens:

1. Multi-locale support. I have been using intercom for about 3 years now and I am still shocked that there's no support for multiple locales in articles and messages, which are common on other platforms. In both jobs that I used it for we cater to very international audiences. This means that for every message and article we set up we have had to set up multiple of the same messages with a different suffix to distinguish the language. 2. Long lists of event and user properties. if you work with a big/complex products, there will be tons of events to use. It's sometimes difficult to find what you need, especially if you are not familiar with the lexicon, in that tiny dropdown list. 3. Support chats sometimes go to the user's email. This has happened quite a lot to us and we have got really frustrated users because of this. 4. A bit slow. I have always found navigating through intercom to be rather slow. I feel like I have to wait every single time I click on something.

an excellent tool for streamlining product onboarding and simplifying the adoption process.

Comentários: With Intercom we can onboarding experience and begin crafting new workflows that precisely target the right audience, making it extremely valuable.

Vantagens:

Intercom provides a user-friendly onboarding solution that offers flexibility in promoting our products. It allows us to easily create and test flows, utilize segmentation, and make use of templates for targeting specific landing pages. Setting up flows is straightforward, and Intercom continually evolves to be even more helpful in delivering the right messages for creating additional flows, resulting in a positive user experience.

Desvantagens:

nothing really that I dislike, where Intercom offers a professional service ensuring that everything is done the correct way.

A Workhorse

Comentários: It's the workhorse i was looking for in my department.

Vantagens:

Easy to deploy in your platform and start working on it.

Desvantagens:

It could have better metrics for your analysis.

Great all in one

Vantagens:

Intercom has a wealth of features meaning its a one stop shop for businesses.

Desvantagens:

Unfortunately you can easily get locked in due to how many features sit under one roof. Making it easy for Intercom to up prices.There may be individual services superior to some intercom features. But none of them do an all in one package like intercom do

A great support system tool.

Vantagens:

It is very good for dealing with live tickets as it allows you to distribute tickets to several people in the company. The AI they are putting in the chat is also cool.

Desvantagens:

As you have a large team, the price can be a bit difficult to scale.

Great for the money, Lots of customization to be had if you want to take the time.

Vantagens:

Intercom can be your all-in-one, one-stop shop for EVERYTHING related to your communication with Customers, new and soon-to-be users, and any support regardless of how it gets to you.

Desvantagens:

It can be very time-consuming to include all features in your workflow and allow for it to work properly.It can also double up on some things like support ticket tracking and then doesn't play well with other software if you are already migrated into other systems.

Engagement with Customers is Great!

Comentários: It is an easy choice if you want to create unique, engaging customer journeys! It also connects to many other tools, so it's a great addition to any software stack.

Vantagens:

I like that we are able to gain insight, offer promos, convert leads, provide support, host a help center, and create unique customer journeys right from within one platform. The Inbox feature is very helpful in providing quick and easy support, especially when using the Intercom mobile app!

Desvantagens:

There are few things I would consider cons about Intercom. I wish they offered a bit quicker support, as I often wait a day to hear back, but it is a minor detail compared to the value we get from using the platform.

More than a messaging platform

Comentários: We are using Intercom as our main costumer messaging platform in all our ends, from emails to customers to internal communications for our team. Intercom does everything in a neat and easy way.

Vantagens:

In a few words, using Intercom is such a wholesome experience with zero to non competitor in the market who can compete with his top notch features and constant improvements. There is always something new in the works to make it even more useful.

Desvantagens:

The overall quality of the SaaS is very good, but the price you have to pay for everyone of the features is a bit too much compared to what is offered from the competition, don't get me wrong, being at the top of the list comes with a hefty price tag.

Advertising for Intercom in every E-Mail

Comentários: We have been using the solution productively for some time now, then discontinued it for cost reasons. Now a plan was booked and cancelled in a new subscription structure again as a test. In the plans up to Pro, the customer also figures as an advertising slingshot, since an advertising line for intercom is always included in every e-mail. Since we did not want this at all (after all, the plan already costs 99 dollars / month) the test was finally cancelled. Intercom didn't want to offer a solution to this, except to offer updates to the next higher subscription (499 dollars / month) which is not affordable for a small company.

Vantagens:

+ Beautiful design, with many useful details. + Good iOS and Android app with slightly limited operation. + An easy to understand messenger for the customer. + Customisable messenger with colours, text and details.

Desvantagens:

- High price and only monthly plans. - Platform only in English. - Minimal help center, but large but confusing Academy pages. - Tedious setup help, although the setup itself is not complex. - Support replies take up to two days, in English only.

Adds Much More Value Than You Realise

Comentários: While the price tag for Intercom is not small, especially for startups launching their first mobile app versions, it has consistently proven to be one of the most valuable assets for teams in terms of user support, communication & out-of-the-box development readiness.

Vantagens:

The in-app chat feature (with its cross-platform support for React Native and Ionic) is absolutely the biggest differentiator for Intercom. It is a critical part of our day-to-day operations & every client that has gone the route of implementing it with us has been hugely surprised by the large amount of value it adds to end users.

Desvantagens:

We are facing ongoing complications differentiating identified and unidentified users. The experimental API available for Android seemed to be heading in the right direction to solve this, but we haven't seen updates on the stub implementation for iOS in over a year (https://github.com/intercom/intercom-ios/blob/master/Intercom.framework/Headers/Intercom%2BExperimental.h).

Industry leader in category of customer communication

Comentários: Intercom has grown to become an (almost) 1-stop-shop for all things customer communication related. Both sales, customer support, product etc. can benefit from directly using Intercom to communicate with your applications customers.

Vantagens:

A powerful platform that allows to view your customers session and meta data, instantly send targeted messages and set up email/in-app messaging campaigns, create help desk articles for self-service, automate workflows with bots and rules, onboard your application

Desvantagens:

The increase of features and modules have brought the complexity of the software up. It's easy to get up and running (require 1 line of code), but the road to fully adopting the suite of tools is long.