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Avaliações do Silvertrac Software

Sobre Silvertrac Software

O Silvertrac Software é uma ferramenta de geração de relatórios de guarda de segurança em tempo real, que permite que os usuários relatem problemas de estacionamento, manutenção e incidentes.

Saiba mais sobre o Silvertrac Software

Vantagens:

It is easy to use and integrated well with what we were previously using.

Desvantagens:

Inability to edit written/text reports and review pictures after submitted.

Notas do Silvertrac Software

Pontuação média

Praticidade
4,6
Atendimento ao cliente
4,8
Recursos
4,5
Relação qualidade/preço
4,7

Probabilidade de recomendação

9,1/10

O Silvertrac Software tem uma classificação geral de 4,7 em 5 estrelas com base em 284 avaliações de usuários no Capterra.

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Filtrar avaliações (284)

Derick
Derick
Managing Partner, EUA
Usuário do LinkedIn Verificado
Usou o software para: Mais de dois anos
Fonte da avaliação

I have used Silvertrac for nearly a decade and am now currently using it for my own company.

5,0 há 6 anos

Comentários: Ease of use reporting with GPS verification. One of the biggest deterrents for guards to report a problem is how much paperwork may be involved. With the app, you take a few pictures, write a note, and your report is complete.

Vantagens:

The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop). Reports can't be deleted or modified, this is like an accountability measure for clients and I think its very important. Use of the app is pretty easy for guards. I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view.

Desvantagens:

The setup for each property, its issues, tasks and user accounts can be a bit time consuming. I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet. However, once setup, the software works like a charm.

Peter
Operations Supervisor Ft. Worth Divison, EUA
Segurança e investigações, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Very user friendly.

5,0 há 4 anos

Comentários: I an very satisfied as a customer.

Vantagens:

The App and software is very user friendly. As an administrator the real time tracking of officers at multiple properties comes in very handy. I am able to monitor security officer's productivity or lack of activity from any location. My Silvertrac account is set up to receive automated email notifications for certain high priority security issues that I entered into the Silvertrac system. This way I always know what's happening on all my properties. I can run user shift reports for individual security officers and daily activity reports per property. There are so many cool features regarding their software, that I easily learned by just playing around within the system.

Desvantagens:

I can't find too many cons using the app. As an administrator I am able to edit security officer reports. The original report is stored within the system in order to save the integrity of the original report. You are able to submit pictures and audio clips. Maybe down the road we will be able to attach video clips from body camera footage or cell phones.

Candie
Candie
Office Manager, EUA
Usuário do LinkedIn Verificado
Segurança e investigações, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Great Program! Could use a little improvement.

3,0 há 5 anos

Comentários: Overall experience is good. It has made us aware of some issues. I wish there was a way to search for a specific person or reference previous events for our Officers. It would be nice if we had access to a trespasser database like the parking database which would let other officers know this person has already been trespassed.

Vantagens:

I like the availability to get constant updates or have them sent to my email so I can check them on my time. I find this is a great feature, I get to decide which issues I need to know right away.

Desvantagens:

The bugs. I don't like how it has repeat offenders. I wish it was more consistent. I understand you run into a problem every now and then. My issue is with a bug we bring up, we are informed it is fixed and it shows up doing the same thing a couple of weeks or months later.

Bryan
Regional Manager, EUA
Segurança e investigações, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

You guys are great!

5,0 há 5 anos

Comentários: The customer support, although I rarely need to use it, is on point. I always get an immediate response. The instructional videos are a huge help as well.

Vantagens:

You guys crack me up! We appreciated having you at our conference this year. This video was excellent! Silvertrac is so simple to use. I was actually logging in when this window popped up. It takes me only a couple of minutes to run reports for my clients. The software is intuitive and easy to use. I never have issues with pulling data on my pc or collecting data from a mobile device. Silvertrac is simple, yet substantial. It has everything I need and is not intimidating to learn or navigate through. Great job!

Desvantagens:

I know that you all are working on more compatibility with Apple. We use these devices exclusively and it would be great to use the GPS tracking checkpoints instead of the QR codes.

Joseph
Joseph
Business Development/Operations Manager, EUA
Usuário do LinkedIn Verificado
Segurança e investigações, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

The quality of service has diminished...

4,0 há 3 anos

Comentários: Overall experience is good. But im starting to see and experience the decline in customer service. It used to be the main focus when I first started using the system early 2018.

Vantagens:

The system itself is nice, could use some new features but overall we love the system and so do our clients... Customer service is good as well for the most part (not including sales).

Desvantagens:

Sales isnt so great. From what I hear they are extremely short handed. Ive been trying to get ahold of someone in sales for a week now. Tried calling the 888 number and it goes to voicemail saying no one is available. Sales team used to be the best, used to be responsive. Im unsure what happened. It's like once the company was sold to a bigger corporation the customer no longer mattered as much.

Jessica
Branch Manager, EUA
Segurança e investigações, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Awesome Software, Awesome Staff!

5,0 há 5 anos

Comentários: Over extremely happy with the software I always tell potential clients that SilverTrac is my favorite tool that Vet-Sec uses! Greg is AMAZING!!! Always helpful and available when we need him the most!

Vantagens:

What I like most about SilverTrac is the clean user-friendly interface! When I have to show a client or a potential client SilverTrac that is the first thing that they point out. We like how easy for them to get the information that they need.

Desvantagens:

At times I would like to see more ability to customize options, for example, if we only patrol a property 2 times a month there is no way to have a report send only when there is data available.

Ismael
QM/CEO, EUA
Segurança pública, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Amazing Product

5,0 há 3 anos

Comentários: Silvertrac has been an immeasurable investment for us. It has given our company the ability to compete with, and provide a superior guard service. It allows our officers to shine. +Small business.

Vantagens:

Ease of setup, endlessly customizable to your needs. Great asset with time management for Personell. Allows operators to showcase team movements, and management of said team.

Desvantagens:

Payment portal is not linked to individual admin panel.

james
Director of Operations, EUA
Segurança e investigações, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Supervising your Security Team has never been easier

5,0 há 4 anos

Comentários: Overall, I highly recommend this product to any Security company. Between the ease of use and fantastic customer service, it adds so much value to my company's product.

Vantagens:

The software is easy to use and customize to your needs. The reports are fantastic. Very Professional looking and my Clients LOVE them. The accountability is a big selling point for new clients

Desvantagens:

can be glitchy at times- GPS markers dont always show up when updates are made.

Clinton
CEO, EUA
Segurança e investigações, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Amazing Software and even greater Customer service.

5,0 há 5 anos

Comentários: My clients love the fact that they can log into the system and review reports anytime.

Vantagens:

Geofencing is not included with this software. I would really like to see that added

Desvantagens:

I love this software its better than trackforce or anything else out there

Charles
President of Operations, EUA
Segurança e investigações, 51–200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Silvertrac is a gamechanger!

5,0 há 5 anos

Comentários: From customer service to sales, we never felt that we were being pressured to buy any of the product line. The expertise that the team at Silvertrac has is awesome! [SENSITIVE CONTENT HIDDEN] has been a great asset for us and we look forward to extending our partnership with Silvertrac in the future!

Vantagens:

Silvertrac is user friendly and comprehensive enough for both the client portal, as well as the user portal. The ability to easily account for personnel, reports, and the ability to customize guard tours has been paramount for the growth of our company.

Desvantagens:

We would like to see descriptors for the issue types so that guards are able to differentiate between what constitutes for a level 1-3 report.

Tom
COO, EUA
Segurança e investigações, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Will be a good fit for most security opperations

4,0 há 4 anos

Comentários: Overall I would recommend this product to any mid-size security company trying to streamline Operations and employee tracking.

Vantagens:

silvertrac offers a wide variety of features that will work for most security operations. the customer service has been outstanding since day one.

Desvantagens:

like most of the security software companies in the market today after hours support is challenging. before purchasing this product make sure that the report will meet your customers needs, as the reports are relatively Limited in this software.

Anastasia (Dee Dee)
Communications Supervisor, EUA
Segurança e investigações, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Comstock Protective Services

5,0 há 8 anos

Comentários: As a retired Public Safety Dispatch Supervisor and IT Project Manager, I was hired to facilitate the implementation of a Communications Center for a private security company looking to expand their patrol operations. My first job was to review their existing Guard Management Software, since there were lots of complaints with the Destiny Software System they were using, and to determine if it wasn't being utilized properly or simply wasn't designed to meet the company's needs. Destiny simply couldn't meet their needs. I compared several other programs and Silvertrac was in the top for consideration. Based on our needs, the Silvertrac functionality and their proposed price, it was an easy decision. Johnny Page worked with us and patiently and extensively answered all our questions and made several on-line workshops available to show us how the system worked. Considering the monthly price, which included 90 days of 1/2 off and a 90 day 100% money back guarantee, we couldn't NOT pick Silvertrac. Their written instructions, on-line video training material and webinars made the implementation of the new system very easy. I was even able to take their Mobile App user manual, insert our company's policies and personalized Issue Types, and create a .pdf that is issued to each officer who downloads the system. Their support team is outstanding. They answer quickly and never make me feel bad even when the problem or question is based on an error I made when setting or using a module. There are blogs and webinars that I constantly refer to other managers in our office. Their company is not just a software company that decided to write a program for the security industry. It is a Security oriented company that enjoys helping other Security companies with their product and lots of diversified support. I especially appreciate the efforts they put in to always trying to make the software better meet the needs of their customers. Our company now inserts several pages of Silvertrac's sales and demo screenshots into our business proposals when presenting a proposal to new clients. I highly recommend any security company look closely at Silvertrac. It just might help you become even more successful!!

Vantagens:

The ease of implementation and the ease of use for Communications and field units. The functionality of the software.

Desvantagens:

Looking forward to more functionality in future releases.

Andrew
Operations Coordinator, EUA
Segurança e investigações, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

I enjoy the features and the ease of use.

4,0 há 7 anos

Comentários: Guard tracking and client notifications

Vantagens:

I like the customizable features with regards to the property setup. I like the ease of setting up new properties.

Desvantagens:

I dont like that the officers are able to go into the barcode scanner app and can log a checkpoint scan from the scanners history. I dont like that the timeclock dialogue box pops up every time you log in. We do not use that feature. I do not like how the devices are not easily identified under device management. When trying to determine which device i need to activate and or deactivate.

Resposta do Trackforce

há 7 anos

Hey Andrew! A Few things: 1 - There is no need to use a bar code scanner app anymore. The scanner is built-in to both the Android and Apple Apps. This will prevent the officers from logging checkpoints from the history. 2 - We can turn off the time clock feature for you so that pop-up doesn't come up any more. 3- There is an update coming in the next 30-days that will allow you to name the devices/add notes so you can easily identify where/who they are being used by. If you have any additional questions please shoot us an email at [email protected] and we'll be happy to help! On your side, The Silvertrac Team

Megan
Accounting Assistant, EUA
Segurança e investigações, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Awesome, Silvertrac customer support is extremely helpful & responds very quickly.

5,0 há 7 anos

Comentários: It makes our security officers more accountable on what they do at each site. As we cannot personally supervise each and every single post/employee on a daily basis.

Vantagens:

Reporting is simple and easy to read as we send the reports to clients. I can walk through with a client over the phone to show them how to access the specific information they need. I personally use silvertrac to bill our clients per patrol hit.

Desvantagens:

The price, which I feel is high. As a company, I feel we currently do not use the system to it's highest ability and we should utilize it for much more than tracking patrol hits. I use silvertrac to bill our clients, I wish there was a way to have the total number of hits printed at the bottom of the page so I don't have to count each one.

Resposta do Trackforce

há 7 anos

Hi Megan, Thank you for your feedback! Just so there isn't any confusion, Silvertrac is priced based on the number of active devices being used, not users. But we'd love to work with you to help you get more out of the software! There is so much it can do to help deliver value (tracking gas logs, supervisor post inspections, guard tours for static sites, summary reports for quarterly reviews with your clients, and much more). Let's set you up with our customer success team to get things heading in the right direction. We'll have someone reaching out to you immediately. On your side, The Silvertrac Team

Brian
Operations Manager, EUA
Segurança e investigações, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Excellent program and even better customer service.

5,0 há 4 anos

Vantagens:

The ease of customizing your report categories, patrol (parking violations), GPS to monitor officers, and the over all ease of using the program. A must if you're just getting started or are looking to switch.

Desvantagens:

I don't have any cons. [SENSITIVE CONTENT HIDDEN] has helped me with any issues (usually is my oversite or fault) or concerns.

john
CFO, EUA
Segurança e investigações, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great selling point!

5,0 há 5 anos

Comentários: Support is fabulous, Greg has been awesome! Always makes himself available to any questions or issues, as well as the rest of the team!

Vantagens:

The ease of use; being able to have your employee's pick up this software so seamlessly, it was a surprisingly awesome experience. We're in an industry, where training is always needed but time, is not always your friend, so you have to be creative and proactive in finding new ways to effectively train your staff. That ultimately benefits your clients, which this software has done.

Desvantagens:

None yet, knock on wood! So far it has been the best business decision we have made.

Donny
Director, Operations, EUA
Serviços meio ambientais, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Excellent Customer Service!

5,0 há 5 anos

Comentários: Given that we're not using the software for its intended purpose, I have to applaud its versatility. It's a user friendly app also. Most of all, the staff makes it a worth-while piece of software. They value their customers and it shows.

Vantagens:

Working with rep has been a fantastic experience. He's professional, resourceful, and outgoing. He doesn't just fix items that need attention, but he spends the time to explain to you root cause and how to avoid it moving forward. The app is pretty quick to load data. I seldom observe a defect, although with any software, it happens.

Desvantagens:

***Important Preface*** My company doesn't use this app for its intended purpose. It was designed for the security market. We're in waste management. I think the application looks a little dated. I feel like it may lack slightly in functionality like greater levels of report filtering and more customizable reports.

Daniel
Operation Manager, EUA
Hotelaria, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great technology for security department in Hospitality Industry

5,0 há 4 anos

Vantagens:

I really like the feature I can track and notice how long each Security Guard takes to do patrol on daily basis and shift. We went from an analog system to technology and made everyone more responsible as they had to make patrol with knowing there is a report being sent to me directly.

Desvantagens:

Sometimes I feel the android ios version needs some better polishing just like Apple IOS version which is bettered polished and definitely very good.

Chris
Operations, Canadá
Segurança e investigações, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Quick review

5,0 há 4 anos

Comentários: Great app and great company to deal with.
Its nice that if you have an issue the person helping you knows what to do without reading a prompter

Vantagens:

I like the way our staff reports look crisp and can easily be sent to our clients

Desvantagens:

Cant use it to schedule staff. This causes us to use 2 apps

Tranquelina
Site Manager, EUA
Segurança e investigações, 201–500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

A Security Nerd's Dream Come True

5,0 há 5 anos

Comentários: We are scanning areas of the property where any problem has the potential to become a huge inconvenience. Silvertrac allows us to track trends with different issues and also hold ourselves accountable for completing our proper checks. Our overall experience and training with the SilverTrac support team has been seamless, encouraging and educational. Special Thanks to rep. superior customer service skills and teaching ability. It has been enlightening!

Vantagens:

The software is very straight forward and user friendly. Even my most seasoned officers who were initially reluctant to the technological changes have mastered Silvertrac and appreciate all of the opportunities it offers.

Desvantagens:

A simple beta testing bump in the road that was cleared up quickly if there were anything at all. Then again this was mostly due to the specific android device we were using. One quick email to our Customer Success Manager and the problem was resolved in minutes. In the end we are happy to be part of the new updates!

Santiago
Operations Manager, EUA
Segurança e investigações, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Silvertrac Software

5,0 há 3 anos

Comentários: Overall this is a great all-in-one product that allows me to keep track of my employees and provide my customer with real time information.

Vantagens:

The feature my clients and I find most useful is the ability to send reports out instantly to all required parties as soon as a report is completed. having this information real time is invaluable.

Desvantagens:

I would like to see improvements in the report interface that can include a fillable forms to ensure specific information is not missed in reports. I would also like for the checkpoint generator to be more user-friendly.

Don
Operations Manager, EUA
Segurança e investigações, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Silvertrac Provides Documentation with Reliability and Ease

5,0 há 5 anos

Comentários: I use Sivertrac to address a plethora of business operations problems. It allows field personnel to identify and document issues that I need to address with our clients. By allowing me to bring issues to the client attention in a timely manager, Silvertrac improves client satisfaction and makes our team look good. Our clients greatly appreciate having the ability to configure and individually filter which issues are brought to their attention (Never, Urgent Only, or Always). We use Silvertrac to quantitatively and qualitatively measure productivity and performance of remote field personnel.

Vantagens:

Ease of Use by non-technical end users Iron clad documentation of activity.

Desvantagens:

It is not easy to determine who is on the distribution list for property notifications and it can be difficult to modify property notifications once set up.

Grant
Branch Manager, EUA
Segurança e investigações, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great software

5,0 há 7 anos

Comentários: Makes my daily work life easier.

Vantagens:

Easy to use and easy to set up. My clients love the software and it's easily customizable. Easy to customize qr codes to include videos and etc. the representative and his team really listen to their customers. The customer rep always addresses any questions and values his customer feedback. The cons I listed below he is working on a solution.

Desvantagens:

Reports should be sent more than once a day. I would like to see some more options to add notes after the qr codes is scanned besides adding another security issues.

Atalee
Patrol Manager, EUA
Segurança e investigações, 201–500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Silvertrac Reporting is Efficient, Focused, and Easy to Use

5,0 há 5 anos

Comentários: Efficiency is the key word for our company. With Silvertrac our Officers have an all-in-one software for reporting security, parking management, and maintenance issues on a quick and robust handheld system that has proven to not be glitchy in the field or have uploading issues for it's data.

Vantagens:

Singular Issue reporting instead of lumping 10 different issues into a report. Now I can pull statistics for my clients based on the most common issues we see on their properties, whether it be transient activity, vandalism, or maintenance issue, the reporting is much more thorough than what we were previously using. Silvertrac is about transparency. Time and date stamped photos assures our clients that the photo the Officer took was live, in camera, and could not be duplicated.

Desvantagens:

There really aren't any real dislikes with this software that do not come down to human error, slowing down and doing the reporting correctly the first time before submitting is how to fix a lot of the common issues we are experiencing with our Officers. The software, itself, is outstanding. If an Officer logs into the wrong property there is no easy way to fix this and if your auto reports are set, the wrong property goes to the wrong client.

Anthony
Operations Manager, EUA
Segurança e investigações, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

The SilverTrac program has increased the officer's ability to do a much better job with reporting.

5,0 há 7 anos

Vantagens:

The thing I like most is the ability to see in real time what the officers in the field are doing. New clients are in awe that a program like this exists. Bomar Security has maintained and has been hired on by new clients using SilverTrac as a selling tool. The ability for clients to look at their own reports is also a great tool in the process of getting new clients.

Desvantagens:

The only issue I have with the program is that you can't track the patrol drivers between sites with GPS technology.