Avaliações do Kixie PowerCall

Saved us a ton of money for a simple trackable dialer

Comentários: Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

Vantagens:

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being. The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast. I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Desvantagens:

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

Great Phone Solutions to integrate with Pipedrive CRM

Comentários: I would highly recommend, and know this will be a company our business will continue to use for a long time. I'm excited to see what Kixie has to offer in the near future, and see big things coming from this company!

Vantagens:

I most enjoy the integration options Kixie has, and the way it can create contacts in our sales CRM Pipedrive. This is very useful for making sure no leads fall through the cracks, and ensuring none of our sales reps forget to contact someone if a call is missed. Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions!

Desvantagens:

Getting set up at first was tricky, and we ran into a few issues with trying to use old hardware provided by our previous phone solution company Ring Central. They Kixie support team was able to fix the issues, and made sure we were satisified with everything after this issue happened.

Our company used KIXIE for almost 2 years. Save your money. Their customer service is non-existent

Comentários: This company is terrible. They should go the way of Enron.

Vantagens:

When we first started using KIXIE they were competitive, wanted our business--they were helpful. Two years later, you can't get a live customer service rep. They cost 5x the competitor, and NO REFUNDS! Save your money. Check out JUSTCALL.io. It's 1/4 the price. Month-to-month. They have live customer service. What a difference!

Desvantagens:

KIXIE now offers ZERO customer service--Terrible! Zero REFUNDS. They don't care about the customer. Not responsive to building in new technology that is needed (hello? Bulk texting???) What more is there to say?

Troubles from Day One

Vantagens:

The unlimited US/CAN calling and texting made it worthwhile for our organization, which does on average 20 hours of connected call time for our sales team.

Desvantagens:

The system has had frequent bugs, delays and outages every month. We have not had a month of stable use. The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team. The platform itself feel incomplete, compared to the market. Lacking critical features and reporting function.

After thorough research, Kixie was our best option.

Comentários: They have a white glove approach. They have really worked to make using their product easy.

Vantagens:

I like that I can text directly through the system--this drastically improves response rates and speed of closing. I also like that it records everything directly in the CRM. It's actually motivated me to stay with Pipedrive--they integrate so well together. Additionally, Kixie went out of its way to help me integrate its software with ClickUp. That was very impressive.

Desvantagens:

The phone app needs some work. I do have to update the Chrome extension pretty regularly as well, but that makes sense for how often they update their software. :)

Kixie is a powerhouse

Vantagens:

Ease of use and setup. Took us just a few minutes to be up and running. Integrates well with HubSpot. Jam packed with advanced features we have not yet explored, but definitely will.

Desvantagens:

Some features did not work as well for us out of the gate, but the beauty is Kixie support is super responsive and we were able to resolve quickly.

Switch to Kixie

Comentários: We are able to communicate easier with our clients. The dialer has a very easy system that shows us how to record voice mails a lot quicker and as well as texting through the app.

Vantagens:

This software is compatible with our CRM. Kixie and Zoho automatically record all the calls that our company makes or receives.

Desvantagens:

When we have a phone transfered it doesn't get recorded sometimes.

Kixie overview

Vantagens:

Simple, easy to use, has all features I need.

Desvantagens:

Sometimes it can freeze and cause some problems but overall very good

Flawless!

Comentários: 10/10!

Vantagens:

This product is very easy to use. I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.

Desvantagens:

I don't have ANY cons to say about this product!

Huge Time Saver!

Comentários: It has been amazing so far! Very easy to use and connected well with our CRM. Huge time saver.

Vantagens:

- Super easy to learn and use - Saves time dialing a number and human error - Eliminates headaches from squinting at my computer screen to get a phone number dialed correctly

Desvantagens:

When the dial is up, below where you type in the number is the name of the previous person you called. At first I was confused on who I was calling.

Shout-out to the Kixie Team for Being an Integral Part of My Business!

Comentários: Sign up for the trial to get a sense of how it works since it’s free for 7 days and takes two seconds to setup. Kixie integrates great with my CRM, saves me ton of time, helps keep me organized, and eliminates manual logging tasks. Like I said before, I can’t even remember what it feels like to make calls before using Kixie. I dial 100 customers a day to grow lead generation and create interest for our sales team. I constantly track my call reporting which keeps me focused on reaching the dial numbers and average call duration. This is huge in making me stay competitive with my team so I always reach my sales goals.

Vantagens:

forget what life before having Kixie felt like - almost the same way that I forgot what it felt like before I had a cellphone. I felt like writing a review for Kixie since I sometimes forget how impactful Kixie is to my phone sales efforts. Before Kixie, I had to manually dial 100’s of outbound sales calls. Without a Click-to-Call button right next to the phone numbers, I wasn't able to see which contacts were calling me from my CRM. I didn’t have Local Presence Dialing so my prospects saw my out-of-state number on outbound caller id and often wouldn’t pick up, and I couldn’t review my call recordings to numbers or names I had forgotten to write down. Since we have partnered, Kixie has kept on adding new features, though the pricing has stayed the same. For instance, the addition of SMS Messaging and voicemail drop functionality has been a huge benefit. Their customer service team is also phenomenal. When I call or send Kixie an email, a tech-savvy rep from the US answers my calls answers the phone or replies. They don’t have an outsourced service team and they actually care about my business which is hard to do for any size company.

Desvantagens:

I would suggest for Kixie to add a real time performance leaderboard to show my team on a TV screen, and maybe a search feature in the dashboard for call history.

Just as you'd expect

Comentários: Overall, it works great and I'm probably spoiled now for other VOIP services.

Vantagens:

Kixie works just like it should. I use it every day with a seamless integration with Insightly CRM where I click to dial and it records the calls and files the calls away in Insightly records just where it should. It was really easy to set up the integration. And Kixie is very easy to set up, adjust, monitor its use, and add new users. You can easily set up the forward feature to your phone, customize your away greeting, and it emails you when you've missed a call with a link to hear the recorded message. Plus, they have very responsive customer service. Except because they are based in Pacific time, I sometimes have to wait a few hours in the morning before I hear from them, but they have always responded and helped with a real call (or email) from a live person. I'm actually much more impressed with Kixie than Insightly, but keep them both because of the seamless integration.

Desvantagens:

Nothing that is of any significance. It really works well.

Fails frequently. No weekend support or phone support.

Comentários: I don't recommend it. Kixie must provide support 24/.7. They can't close their support entirely on weekends. Until this policy changes, I can't recommend Kixie.

Vantagens:

The price is reasonable, but you get what you pay for.

Desvantagens:

It fails pretty frequently, and it always seems to fail on weekends. Call routing has failed in the past. We could not make outbound calls or receive incoming calls two days in a row (not all day but for a few hours each day). I find it unacceptable that they are unavailable on weekends. There is no support of any kind on weekends. If something goes wrong on a weekend, you are screwed. It happened to us multiple times. I explained my frustrations to Kixie numerous times.

Kennedy Painting Feedback

Comentários: The benefit of tracking, recording, voicemail drop, and CRM integration, there are ALOT of pros with using Kixie!!

Vantagens:

Every single thing! The wide range of options kixie provides cloud access, google chrome extension. All of it!

Desvantagens:

I do not like that there is not customer support number you can call at any time for support. However, I do understand why there is not. Suha is the best part of Kixies support team!!!!!

PowerCalls

Comentários: Here at Oggvo, we love using Kixie. Not only is it great for calls, text messaging and reporting but we use it to automate our workflow. I can't thank [SENSITIVE CONTENT HIDDEN] and the Kixie team for all the support and guidance they have provided us. We could not have grown so rapidly without your services.

Vantagens:

I love the capability of creating a workflow through Kixie and Zoho. It automates the process of sending out emails as I log the call through Kixie!

Desvantagens:

If I had to nitpick the product, I would say having the ability to send attachments/pictures through SMS.

Kixie is AWESOME!

Vantagens:

Kixie is the best VOIP platform I have ever used. It integrates incredibly well with salesforce (and many others), logging calls and other activities. The Voicemail Drop and Text Templates save people like me, who make 100+ calls a day, a ton of time writing or personalizing messaging to prospects. The "Connection Boost" feature is incredible, and at least doubles our connect rates. Furthermore, the app I downloaded on my personal cell allows me to monitor important texts or calls outside of working hours. 10/10 would recommend Kixie, especially for high output sales teams!

Desvantagens:

About a year ago and earlier, there were minor issues with short outages. Kixie support was always fast to respond, and our entire org hasn't had any issues in the last year or so.

an honest review

Vantagens:

integration with zoho crm customer support before you decide to leave is good

Desvantagens:

Everything!! Call QUality iS HORRRIBLE. They surprise you at signup saying you have to pay several months in advance even though there is nothing in their sales material online that says thats needed They advertise an auto dialer, but when you go to sign up the auto dialer is not working at all and in coding and development to come back out in re release in few months, yet they still charge you the same rate. the call quality is horrible the iphone app keeps crashing and is sometimes useless i wanted to get out and get a refund of the amount paid in advance but they wouldn't refund anything per their "policy" i have a policy to write honest reviews for companies that take advantage of their customer just on principle

This is the ONE!

Comentários: Kixie Powercall is getting us on the phone faster and connected with quality prospects. We can essentially do everything we need to do from the Kixie software and see it in its respective field in our CRM. This minimizes the administrative tasks that sales people fill their time up with.

Vantagens:

I loved the full integration with out Hubspot CRM. It already had the pre-loaded dispositions and synced instantly when making calls. The Kixie software is lightweight but gets the job done in a major way. Additionally, being able to hear have call recordings loaded into our Hubspot CRM we can find out what our sales people are saying right and make the tweaks when they could have said something different.

Desvantagens:

We have found no CONs to the Kixie software.

Power Dialling an extensive database

Comentários: Overall, Kixie has been great and is helping us to accomplish our ultimate goal. I manage a massive database of 30k+ prospects, and utilizing the power dialler feature has allowed the team to churn through the list very effectively.
On the support side I've been working with [SENSITIVE CONTENT] and he's been amazing! A huge help at customizing and optimizing the tool to fit our specific needs.
[SENSITIVE CONTENT] is extremely knowledgeable and always very quick to respond to any inquiries.
I work with many vendors and account managers daily and [SENSITIVE CONTENT] is top of class, sincerely.
I appreciate everything you've done for us [SENSITIVE CONTENT]! I truly appreciate you, thank so much

Vantagens:

Affordability, simple deployment, ease of use, ease of on-boarding, excellent reporting and analytical features, excellent on-going support and account management

Desvantagens:

The tool is a bit buggy at times, but this has improved significantly in just a few months. Kixie is great at deploying numerous app updates and patches to resolve any issues.

Kixie Helps!

Comentários: We really like Kixie, with some more growth of features, and a new desktop interface I think they are the next big one in the VOIP world!

Vantagens:

SMS Templates, VM Drops, Call Recordings, Dispositions, Mobile App is GREAT

Desvantagens:

Desktop interface is rough. Some limitations on syncing information, but minor

Works seamlessly

Comentários: Its worked extremely well for our team so far. We use it to dial 100-200 contacts per day, per rep, and its very easy to use and syncs without issue. The calls are also saved right into HubSpot which makes my job as the director a lot easier as I can quickly review calls / demos etc without having to rely on the reps recording the calls.

Vantagens:

Easy to use, seamless integration, records the calls, has a great dashboard.

Desvantagens:

Need to configure your internet to prioritize Kixie otherwise it might lag.

Power Dialing

Comentários: It is a good software that helped us achieve our quota of reaching out to our clients and leads.

Vantagens:

This was fairly easy to set up and has all the features that our company needs to carry out our duties.

Desvantagens:

This is a bit costly and sometimes mostly in the mornings, it is difficult to reach a customer service agent to aid you.

Kixie Review

Vantagens:

The ability to create VM drops is extremely helpful for our team.

Desvantagens:

lack of consistency with usage and customer support is sometimes not available for hours.

Great Product and Great Support

Comentários: The SMS program is fantastic, and the support is top notch. [SENSITIVE CONTENT] responded to my question within minutes, and then maintained communication over multiple days until my question was answered. She escalated the question when I explained the setup and got a technical engineer's input. She went as far as was necessary to get my an answer, and as a business, that type of support is greatly appreciated.

Vantagens:

We are implementing the Kixie business SMS integrations with Hubspot, to automate SMS messages and allow a team to respond to messages as they are available

Desvantagens:

Hardly a negative on the software, but I was figuring it out on my own. At first support said the integration I was trying to do was not possible. But they were also very helpful and very responsive.

Kixie is great

Comentários: Very great, we are glad we went with them over the others.

Vantagens:

Helpfulness of the support. Easibility of use.

Desvantagens:

That I do not know how to properly work all the funtions as i am learning them through experiance.