--- description: Tudo sobre SherpaDesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SherpaDesk - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Automatização de Serviços Profissionais](/directory/16/professional-services-automation/software) > [SherpaDesk](/software/136172/sherpadesk) # SherpaDesk Canonical: https://www.capterra.com.br/software/136172/sherpadesk Página: 1 / 4\ Próximo: [Próxima página](https://www.capterra.com.br/software/136172/sherpadesk?page=2) > Finalmente, uma solução de suporte ao cliente focada no que realmente importa: tempo. > > Conclusão: 62 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o SherpaDesk? Pequenas e médias empresas; empresas de serviços pessoais ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 62 Avaliações | | Praticidade | 4.6/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.8/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.8/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: SherpaDesk - **Fundada**: 2012 ## Contexto comercial - **Preço inicial**: US$ 39,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Canadá, Estados Unidos, Reino Unido ## Recursos - Alertas/notificações - Alerts/Escalation - Aplicativo móvel - CRM - Cobrança e faturamento - Controle de horas - Controle de horas e despesas - Ferramentas de colaboração - Gerenciamento de faturas - Gestão da base de conhecimento - Gestão de projetos - Gestão do SLA (acordo do nível de serviço) - Imagem de marca personalizável - Painel de atividades - Portal de autoatendimento - Rastreamento de interações - Relatórios e análise de dados - Roteamento automático ## Integrações (5 no total) - FreshBooks - Microsoft 365 - QuickBooks Online - QuickBooks Online Advanced - Salesforce Sales Cloud ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Automatização de Serviços Profissionais](https://www.capterra.com.br/directory/16/professional-services-automation/software) ## Categorias relacionadas - [Software de Automatização de Serviços Profissionais](https://www.capterra.com.br/directory/16/professional-services-automation/software) - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) - [Software de Tempo e Despesas](https://www.capterra.com.br/directory/30080/time-and-expense/software) - [Software de Base de Conhecimento](https://www.capterra.com.br/directory/32454/knowledge-base/software) - [Software de Acompanhamento de Vendas](https://www.capterra.com.br/directory/32744/sales-tracking/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Zoho Desk](https://www.capterra.com.br/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [Freshservice](https://www.capterra.com.br/software/132997/freshservice) — 4.5/5 (689 reviews) 5. [Freshdesk](https://www.capterra.com.br/software/124981/freshdesk) — 4.5/5 (3412 reviews) ## Avaliações ### "SherpaDesk is the most economical and effective ticketing solution that we've ever used." — 5.0/5 > **Doug** | *18 de setembro de 2017* | Taxa de recomendação: 10.0/10 > > **Vantagens**: SherpaDesk is adaptable for all users and groups of users. It's simple to enter, update, work on and close a ticket, and assets can be attached to a ticket. It's all web-based, so there is no client, so it's very device agnostic. The reports are informative and easy to generate. The process is now simpler to transfer tickets, including a feature to automatically route tickets to a user or queue. > > We transitioned from the BigWeb Apps, so it took a little time to learn how to effectively use SherpaDesk. ----- ### "NEW LOOK RATING" — 4.0/5 > **Avaliador Verificado** | *29 de janeiro de 2026* | Gestão da educação | Taxa de recomendação: 8.0/10 > > **Vantagens**: The software was great until this latest version, especially not receiving any notification. The new look is too " busy", however we will probably just have to adjust > > **Desvantagens**: As far as the don't like , its been previously described INTHE ABOVE comments. > > Overall rating prior to the changes. Great communication tool and organizing a team effort is easy using this ----- ### "Review on a great project" — 3.0/5 > **Stephen** | *14 de outubro de 2024* | Segurança de rede e informática | Taxa de recomendação: 8.0/10 > > **Vantagens**: Well first ill say the setup was pretty easy. I had one of my employees tag along with me to do the setup he said also he likes the pricing of it so he was thinking about doing it for his company > > **Desvantagens**: Wish I could reprogram some of the customizations it could be a lot more functionable with customization > > Honestly I like the program it has an app too so that's pretty cool any software that has an app also is a win-win in my book just as long it works ----- ### "Foundation of control for our IT support business." — 4.0/5 > **John** | *26 de julho de 2017* | Taxa de recomendação: 9.0/10 > > **Vantagens**: - Easy to use. - Great support. - Full featured with options to enable only what is needed. - Continually updated. - A pleasure to use. - Easy for end users, engineers and customers. - Was up and using in 7.6 minutes. SherpaDesk is great. It has changed the way I do business. I have tried and reviewed many different helpdesk/ticketing solutions and SherpaDesk is the best fit for us by far.. > > **Desvantagens**: I struggled to find a sensible con to post. No deal breakers. Some features need improvement (which seems to be continually happening) as they are a little rough around the edges or overly complex. During my use we found one bug and made one suggestion which were both fixed/implemented in a timely manner. ----- ### "Simple, powerful ticketing" — 5.0/5 > **Micah** | *2 de maio de 2016* | Imprensa > > **Vantagens**: Easy to understand for techs; good presentation of information in dashboards; It does what it is supposed to do effectively and for a good price. You can get very good reporting and offers very credible tools to help a manager manage workflow. > > **Desvantagens**: End users still have to understand the emails. Since the bulk of IT ticket work is generated by the lower end of the user base, easier to understand discussion chains would be nice. I haven't seen anyone really do it better - the time/date stamps make it easy for me, but I'm not at the low end of the user base (at least I like to think I'm not). > > If you're looking for a good web-based ticketing solution SherpaDesk deserves a look. It is straightforward and simple, and has been a great solution for us. If you use it for it's intended purpose, it is robust enough to do an excellent job and yet simple enough to have a very short learning curve. ----- Página: 1 / 4\ Próximo: [Próxima página](https://www.capterra.com.br/software/136172/sherpadesk?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/136172/sherpadesk) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados