---
description: Tudo sobre XCALLY: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: XCALLY - Preço, avaliações e classificação - Capterra Brasil 2026
---

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# XCALLY

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> Pacote de atendimento ao cliente integrado ao Asterisk Open Source PBX. Solução multicanal para central de contato de entrada, saída e mista.
> 
> Conclusão: 130 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o XCALLY?

Qualquer tipo de atendimento ao cliente que exija soluções profissionais para serviços de entrada, saída e mistos.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.8/5** | 130 Avaliações |
| Praticidade | 4.8/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.8/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.7/5 | Com base em avaliações gerais |
| Recursos | 4.7/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 100% | (10/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: XCALLY
- **Localização**: Paderno Dugnano, Itália
- **Fundada**: 2007

## Contexto comercial

- **Preço inicial**: € 29,00
- **Modelo de preços**:  (Teste grátis)
- **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local), Android (celular), iPhone (celular)
- **Idiomas**: alemão, espanhol, estoniano, francês, inglês, italiano, japonês, letão, lituano, malaio, português, português, português, sueco, tcheco, árabe
- **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Antígua e Barbuda, Argentina, Argélia, Armênia, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin, Bielorrússia, Bolívia e mais 157

## Recursos

- Agendamento de retorno de chamada
- Automated Attendant
- CRM
- Converter texto em voz
- Digitação por teclado do telefone
- Discador automático
- Discador automático
- Discador preditivo
- Distribuição automática de chamadas
- Gerenciamento de contatos
- Gerenciamento de listas
- Gestão de call centers
- Gestão de campanhas
- Gestão de filas
- Gestão de pesquisas/enquetes
- Gestão de pessoal
- Gravação de chamadas
- IVR
- Integração de telefonia por computador
- Mensagens por voz
- Monitoração de chamadas
- Múltiplos scripts
- PBX
- Painel
- Rastreamento de interações
- Registro de chamadas
- Relatório de chamadas
- Relatórios e análise de dados
- Roteamento automático
- Roteamento de chamadas
- Roteirização de chamadas
- Transferência de chamadas
- VoIP

## Integrações (26 no total)

- Amazon Polly
- Asterisk
- ClickSend
- Dialogflow
- Dynamics 365
- Freshdesk
- Freshsales
- HubSpot CRM
- Infobip
- Instagram
- Meta for Business
- Microsoft Teams
- Plivo
- Salesforce Sales Cloud
- ServiceNow

... e mais 11 integrações

## Opções de suporte

- Email/Help Desk
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software)

## Categorias relacionadas

- [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software)
- [Software IVR (​Interactive Voice Response)](https://www.capterra.com.br/directory/30231/ivr/software)
- [Software de Discagem Preditiva](https://www.capterra.com.br/directory/30597/predictive-dialer/software)
- [Sistemas de Telefonia Empresarial](https://www.capterra.com.br/directory/31101/business-phone-systems/software)
- [Software de Chamadas Automáticas](https://www.capterra.com.br/directory/30999/auto-dialer/software)

## Alternativas

1. [Convoso](https://www.capterra.com.br/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
2. [DialedIn CCaaS](https://www.capterra.com.br/software/29589/callcenternow) — 4.8/5 (315 reviews)
3. [Kixie PowerCall](https://www.capterra.com.br/software/135636/kixie-powercall) — 4.6/5 (293 reviews)
4. [Dialshree](https://www.capterra.com.br/software/144944/dialshree) — 4.7/5 (74 reviews)
5. [Call Logic](https://www.capterra.com.br/software/164101/call-logic) — 4.7/5 (56 reviews)

## Avaliações

### "Good Dialler tool with decent features" — 4.0/5

> **Irfanudeen** | *12 de maio de 2022* | E-Learning | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.
> 
> **Desvantagens**: XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.
> 
> I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool  with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.

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### "The most cost effective Omnichannel Contact Center and Customer Experience tool" — 5.0/5

> **Miguel** | *24 de janeiro de 2023* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services.
> 
> **Desvantagens**: Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want.
> 
> Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers.  XCALLY give us an integrated view of all the communications regardless of the channel where they originated from.

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### "This software is always trying to update with the latest technology including AI, and robotic system" — 3.0/5

> **Mochamad** | *15 de setembro de 2019* | Serviços e tecnologia da informação | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: It would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost.
> 
> **Desvantagens**: Open channels. This feature will make this software rich in solutions
> 
> I don't have enough experiences using this software since we just use this software for propose of demo to customers.

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### "Easy to install, maintain and open to a lot of different integrations" — 5.0/5

> **Simon** | *2 de março de 2023* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general
> 
> **Desvantagens**: The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is.
> 
> Nice people, quick reaction to support-related issues

-----

### "XCally Contact Centre the Way of the future" — 5.0/5

> **Janet** | *9 de abril de 2020* | Telecomunicações | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers.  I have not had none single case where by XCally has not been able to suit their needs and their budgets.  It has simply been a "no brainer".  XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.
> 
> **Desvantagens**: I can honestly say there was nothing I do not like
> 
> Fast efficient and deliver

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## Links

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