Avaliações do XCALLY

Innovative & Modern AI based Omni Channels Contact Center Solution.

Comentários: I am in contact center industry for 10+ years and been implementing Xcally Motion for many prestigious customers across my region. Most of my customers are satisfied with product and its amazing features and stability.

Vantagens:

Very easy to use and stable with great support.

Desvantagens:

flexibility and great features. I like every inch of this application.

The most cost effective Omnichannel Contact Center and Customer Experience tool

Comentários: Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from.

Vantagens:

We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services.

Desvantagens:

Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want.

Feature rich application providing a single UI to call-centre agents for multiple input streams.

Comentários: We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface. Not only is xCALLY fantastic software but the support from them is just as fantastic!

Vantagens:

Single UI for multiple input streams to call centre agents. Open channel to allow unlimited integrations. Support.

Easy to install, maintain and open to a lot of different integrations

Comentários: Nice people, quick reaction to support-related issues

Vantagens:

As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general

Desvantagens:

The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is.

XCally Contact Centre the Way of the future

Comentários: Fast efficient and deliver

Vantagens:

As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.

Desvantagens:

I can honestly say there was nothing I do not like

The perfect software to manage multichannel !!

Comentários: when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization.

Vantagens:

The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale! Last but not least, the training plans for users and partner programs !! really excellent!

Desvantagens:

The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!

Best solution ever

Comentários: No need to staff a telecom engineer, no need to be expert and a verry good and reactive support team.

Vantagens:

I use many telecom solution but xcally is perfect, easy to use and stable.

Desvantagens:

All is perfect in xcally i have nothing to write here at this moment and after 4 years of use.

Easy to use - contact center manager

Comentários: Usually, moving to any VoIP product will reduce the cost of your current invoice related to phone/voice system.In our case, as we are an IT company, we easily installed xcally software in our own servers and when we needed support, they assisted us in all the matters.The UX is friendly, the end-users are able to use it quickly. Xcally offers different possibilites to use the system; from Phonebar (windows client) to WebRTC (where you can use your browser to do and receive calls).

Vantagens:

It's very customizable as it's based on Asterisk . If you invest a little bit of time on this application, you certainly can achieve all the demands of your company thanks to the flexibility it brings.They have an extensive knowledge based (wiki) where you can find a lot of documentation and examples, really useful when you start with the configuration.Sales team demonstrated to be very flexible and always adapted to our demands, something that we really appreciate a lot.

Desvantagens:

I would say that if you don't have purchased a "priority support", sometimes it could take some time to get an answer of a ticket raised to the support team.

XCALLY is good contact center sofware

Vantagens:

Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used.

Desvantagens:

Open channel - Line, Open channel - Facebook

Future of Contact Center !!! Xcally Motion 2

Comentários: Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.

Vantagens:

Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.

Desvantagens:

I live everything about Xcally Motion 2.

Xcally

Comentários: Excellent great system and the guys over in Italy are very helpful

Vantagens:

The realtime monitoring and dashboards are great and very helpful for call center use

Desvantagens:

Does not have an option to easily run a backup

Great product

Vantagens:

Nice user interface. Clean and easy to use.The easiness of IVR also helps a lot when designing call flow.

Desvantagens:

Not a must but would be a plus if a simple crm system is integrated.

Review

Comentários: A lot of functions, but not easy to set up, as no clear indication for how to set each parameters on the web

Vantagens:

IVR design, report, call centre, integration with CRM,

Desvantagens:

Some parameters, especially those involving Asterisk is not easy to set, as no clear documentation.

XCally Motion is a complete solution available to everyone.

Comentários: Complete solution of functionalities required by customers. In continuous advance of new functions and adapting to what the market requires.

Vantagens:

Its architecture and flexibility allow it to adapt to different customer requirements.

Desvantagens:

Only has native WhatsApp integration with Twilio.

xCALLY a Must Have for any Call Center

Comentários: Before we started using xcally, we were have challenges with our previous application as it could not seamlessly handle the blended nature or our call center. But with xcally we can now do that and also do the following:
Manage the inbound and outbound call channel effectively using the flexible and
effective Queue Management xCALLY solution provides.
Build simple and extremely complex IVR with ease using xCALLY's powerful drag and
drop cally square tool to build IVR.
Integrate other databases and other CRM application like Zendesk to further enhance
the Contact Center Experience.
Build custom reports and also taking advantage of xCALLY in-built reports which helps
them make business decisions and meet business needs. In Summary, If you are looking for a Call Management Solution that would best meet your business need?
Then try xCALLY.
We have been privileged to have used the solution for over two years now and all I can is
xCALLY is a must have for any customer service department of any business ranging from small
to large scale Call Centers - You get the best support on the solution and you get the best value
for your money.

Vantagens:

What I like most about the application is the Cally Square. Because that has made IVR design and implementation very easy.

Desvantagens:

What I like least in the application is the generalization of information on the IVR. I want to be able to deferential the dashboard report for different unit of the business even though they are using same application

Great functionality at a competitive price

Comentários: Our over all experience was a very good one. They were with us through out the process of onboarding to deployment and were readily available for any questions that we had.

Vantagens:

The cloud native platform is extremely easy to use. The set up and configuration is very straight forward. We had our system up and running in less than a week. The UI is well thought out and the system features are robust and they have a drag-n-drop IVR designer that helped simplify the design process. They have a built in integration into the CRM we use so there was no need for extra development. The Omni-channel product was more complete than the other companies we looked at and priced better.

Desvantagens:

We needed a WFM solution and Xcally did not offer one but we were able to custom integrate with another solution that provided the services we needed and the systems works well together.

Omni-channel call center solution

Comentários: Agents can easily move from ​different support channels without losing​ time and focusing on ​customer's requests.

Vantagens:

Multi-channel integration Multiplatform clients Modern UI look and feel Extensible and CRM integrated via APIs Analytics​: out of the box available​ a wide collection of stats and the chance to customize and create new reports

Desvantagens:

No automatic upgrade, it​ requires to be triggered via UI manually.

Good software easy to use

Vantagens:

Fast support, fast to use, not expensive software

Desvantagens:

I tried to integrate e-mail but it was not a success. I use it only for the phone

A complete software

Comentários: The overall experience with xcally is very positive. To date we have not found anything that we cannot do with the system, all the projects that we have required we have been able to do them.

Vantagens:

What I like the most about the software is that it is possible to develop any project thanks to the possibilities of integrations it offers.

Desvantagens:

To say something, what I like least about XCally is maybe the lack of graphics in the reports

GOOD SOLUTION

Comentários: nice solution, Xcally offre all features that we need in call center without problelms and we don't need engeneers skills to manage the solution. Nice work, to be continued.

Vantagens:

Easy administration All features are working good.

Great solution for call center

Vantagens:

Everything you need for a call center is included. Integration with some of the well-known CRMs which makes it powerful. Great support service. You can get very quick feedback and help from the team.

Desvantagens:

It takes some time to understand the functions and features, and it would be better to have some knowledge of Asterisk.

Definitely the best and most powerful solution for the modern contact center

Vantagens:

Cally Square graphical call flow editor (very user friendly, drag `n drop, boxes and connections, multi-level and multi-language, even the most complex IVR become easy to see and understand) Asterisk based (more than one million installations worldwide) Get the most customized systems with MySQL queries directly from the GUI and in Cally Square IVR's Powerful integration with the most used CRMs (Salesforce, SugarCRM, Zoho, Freshdesk, Zendesk) Openchannel for modern contact centers connects with the most used social networks and chat services (Facebook Messenger, Twitter, WeChat) Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better) Very nice and easy to use GUI (spend more time on productivity with a short learning curve) WebRTC ready (video enabling and future proof) Excellent Support Team (you'll never walk alone)

World class product!

Vantagens:

UI and Design are the best in the Industry. Very intuitive with all the features of all the biggest competitors in the world.

Desvantagens:

As with any robust software, there are a few nuances with the software that takes some time to get used to.

I recommend it, it's a good software.

Vantagens:

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.

Desvantagens:

It's good, but it's not perfect, at first it was a little difficult to understand all its functions and features.

The most competitive contact centre with powerful features.

Comentários: We needed a cost effective and featire rich contct centre solution that is a true Omichannel, which akow you to connect with your customer whereever they are, voice, SMS, chat, email and open channel such as Twitter, Facebook etc. XCALLY packed with power set of features.

Vantagens:

The ease of callflow design, the IVR scripter and the omnicahnnel options makes implementing a contact centre project an exciting one.

Desvantagens:

Not stright forward to set up multibel SIP providers.